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    The Importance of Soft Skills: Emotional Intelligence: 4Ss of EI

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    chowdhurymoin
    The document discusses emotional intelligence (EI), which refers to the ability to perceive, understand, and manage emotions. It describes the four components of EI: self-awareness, social awareness, self-management, and social skills. Together, these four "Ss" allow individuals to intelligently use their emotions in a productive way. The document also notes that EI accounts for 85% of what distinguishes outstanding leaders and that developing EI competencies can lead to greater success in life and work.

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    The Importance of Soft Skills: Emotional Intelligence: 4Ss of EI

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    chowdhurymoin
    183 views3 pages
    The document discusses emotional intelligence (EI), which refers to the ability to perceive, understand, and manage emotions. It describes the four components of EI: self-awareness, social awareness, self-management, and social skills. Together, these four "Ss" allow individuals to intelligently use their emotions in a productive way. The document also notes that EI accounts for 85% of what distinguishes outstanding leaders and that developing EI competencies can lead to greater success in life and work.

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    It is a laconic article on Emotional Intelligence

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    Emotional Intelligence

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    The document discusses emotional intelligence (EI), which refers to the ability to perceive, understand, and manage emotions. It describes the four components of EI: self-awareness, social awareness, self-management, and social skills. Together, these four "Ss" allow individuals to intelligently use their emotions in a productive way. The document also notes that EI accounts for 85% of what distinguishes outstanding leaders and that developing EI competencies can lead to greater success in life and work.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    183 views3 pages

    The Importance of Soft Skills: Emotional Intelligence: 4Ss of EI

    Uploaded by

    chowdhurymoin
    The document discusses emotional intelligence (EI), which refers to the ability to perceive, understand, and manage emotions. It describes the four components of EI: self-awareness, social awareness, self-management, and social skills. Together, these four "Ss" allow individuals to intelligently use their emotions in a productive way. The document also notes that EI accounts for 85% of what distinguishes outstanding leaders and that developing EI competencies can lead to greater success in life and work.

    Copyright:

    © All Rights Reserved
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    of 3

    The Importance of Soft Skills:

    Emotional Intelligence: 4Ss of EI


    Prof. Moinuddin Chowdhury , CEO and Lead Visionary
    Society for Leadership Skills Development (SLSD)
    Emotional Intelligence consists of two words as we can see :-(1) Emotion and
    (2) Intelligence. If we put these two words in action, we can understand that the use of
    human ‘Emotion’ intelligently is the main purpose of ‘Emotional Intelligence’. In other
    words, the productive use of human emotion is emotional intelligence. Humans are the best
    creation of Almighty Allah. The only reason for which humans are the best creation is
    rationality. Rationality is the great sense of judgment and it comes from the right use of
    emotion. When we are emotionally intelligent, we can choose what is right or good and
    what is wrong or bad. That is how we can always be superior to all other animals.

    The concept of Emotional Intelligence was originated in 1960s in literary criticism (Van
    Ghent 1961), and psychiatry (Leuner, 1966). Two decades later, it was more exclusively used
    in a dissertation (Payne, 1986). It was further developed by two US psychologists, Peter
    Salovey and John Mayer in 1990. They also editorialized for its further study (Mayer &
    Salovey, 1993). According to Mayer & Salovey, Emotional Intelligence (EI/EQ) refers to a
    learned ability to perceive, understand and express our feelings accurately and to control
    our emotions so that they work for us, not against us. So, EI is a learned ability: (1) to know
    how you and others feel and what to do about it, (2) to know what feels good and what
    feels bad and how to get from bad to good and (3) to possess emotional awareness,
    sensitivity and the management skills that will help us to maximize our long-term happiness
    and survival.

    Evidently, Daniel Goleman modernized the notion of emotional intelligence and ‘emotional
    quotient’ (EQ). The discussion of EQ often begins with an emotional challenge from
    Aristotle: ‘Anyone can become angry–that is easy. But to be angry with the right person, to
    the right degree, at the right time is very difficult'. (Emotional Intelligence and Effective
    Leadership by Bano Fakhra Batool, Superior University, Journal of Business Studies Quarterly,
    2013, Volume 4, Number 3, ISSN 2152-1034). The diagram below states the 5 elements of
    emotional intelligence by Daniel Goleman:

    1
    How 'emotion' is associated with 'intelligence'?
    Emotions govern often signal, motivated responses to situations (Darwin, 1872/1998,
    Ekman, 2003, Izard, 1993, Spinozo 1675/1959). At present, psychologists agree that
    'emotion' is energy. It depends on an individual how he/she uses it. It means that he can use
    it negatively or he can use it positively. Either way his emotion is reflected in his behavior
    through a simple process of reflection. The simple process is explained in the following flow-
    chart:
    Think/Thought(s)/Stimulus
    (Thinking causes his feelings)

    Feel/Feeling(s)/Reactions/Responses with or without choice


    (He either goes for bad feelings such as anger, hatred, jealousy, lust, greed etc. or he goes
    for good feelings such as calm, love, care, affection, co-operation etc. as part of responses
    to stimulus)

    Act/Action(s)/Behavior
    (Whatever he feels for his thought(s), it becomes visible in his behavior unless he controls
    it or pretends that he is reacting or responding differently)
    Now in order for us to use our emotion intelligently we are discussing 4Ss of Emotional Intelligence:
    (1) Self-Awareness
    (2) Social-Awareness
    (3) Self-Management
    (4) Social Skills
    Self-Awareness : Social Awareness :
    -understanding own emotion -having respect for others in and around society
    -recognizing the impact of the emotion (s) -having empathy for all
    -awareness of own strength and weakness -creating organizational awareness
    -building self confidence -focusing on service orientation
    -looking for logical explanation for any action -using the right attitude even using 'no' positively
    Self-Management : Social Skills :
    -controlling bad emotions -influencing people by dint of effective communication
    -practicing adaptability -managing conflict and helping others to develop
    -converting negative energy in the positive one -inspirational leadership
    -celebrating 'achievement' and planning for overcoming failures -acting as change catalyst
    -maintaining optimism -team work for synergic impact
    How to use 4Ss: (Practise, Practise and Practise)
    Once we are aware of our emotion with the help of ‘Self-Awareness’ tool, we can control
    our feelings and behavior by managing ourselves. When we manage our emotions we can
    easily take care of the emotion, feelings and behavior of our people who come in contact
    with us. We call it ‘Social Awareness’. Gradually we can become more and more productive
    if we use our right social skills properly. That is how we can have many benefits of 4Ss of
    emotional intelligence. A person who can use these 4Ss is called ‘Emotionally Intelligent’.
    2
    Why is EQ/EI so important?

    5%

    5% 85%

    PQ
    5%
    Physical
    Intelligence
    Physical Fitness

    According Goleman, "for leadership positions emotional intelligence competencies account


    for up to 85% of what sets outstanding managers apart from the average." (Daniel Goleman,
    Working with Emotional Intelligence, 1998)

    Goleman and Boyatzis developed a model where they found 19 competencies in Emotional
    Intelligence. Each cluster has minimum 3 and maximum 7 competencies. Self-awareness has
    three (3) competencies: (1) Emotionally self- aware, (2) accurate self-assessment and
    (3) self-confidence. Self-management has six (6) competencies: (1) managing own emotions,
    (2) transparency, (3) adaptability, (4) achievement, (5) initiative and (6) optimism. Social
    awareness has three (3) competencies: (1) empathy, (2) awareness of organization and
    (3) service. Finally, Social Relationship Skill has seven (7) competencies such as (1) inspired
    leadership, (2) influence, (3) change catalyst, (4) managing conflict, (5) building bonds by
    developing others, (6) teamwork and (7) collaboration

    The ICONS of Emotional Intelligence:


    Chip Conley, an American hotelier, hospitality entrepreneur, author, and speaker, published
    an article on “The Top 10 Emotionally-Intelligent Fortune 500 CEOs” where he called the
    CEO (Chief Executive Officer) with a different name. He called them “Chief Emotions
    Officer”. We have selected only 5 for your reference to study them very closely. They are:
    Jeff Bezos of Amazon.com, John Donahoe of eBay, Alan Mulally of Ford, Indra Nooyi of
    Pepsi and Howard Schultz of Starbucks.

    Final words:
    Emotion is the most powerful thing a person possesses. The rate of success depends on an
    individual how he/she uses it. Study on many successful personalities proves that ‘Emotional
    Intelligence’ is the key to his/her success. The more intelligently we use our emotion, the
    more successes we can welcome in our beautiful life. Emotional Intelligence’ gives us
    choices-Productive or Unproductive and Good or Bad. Now it is our turn to choose the right
    thing intelligently and become emotionally intelligent.

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