Diagnostic Result

Local Time: 2019-04-16T14:11:50+05:00

Machine Id: EB7A4798-18EF-05BD-1DBE-A73397244B66

Home Site: APAC

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Prerequisites

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Alert

[Description] Eikon 4 Ready: Alert

[Recommendation] Your PC is not ready for Thomson Reuters Eikon 4 upgrade. See details of the test
results below.

Pass

[Description] WMI Service: Available

[Recommendation] System test can perform check properly.

Pass

[Description] Operating System: Windows 7 Professional 64-bit

[Recommendation] Supported: Windows 7 (Home Premium, Professional, Enterprise, Ultimate),

Windows 8 (Basic, Pro, Enterprise), Windows 8.1 (Basic, Pro, Enterprise), Windows 10 64-bit (Home, Pro,
Enterprise, Enterprise LTSB) Eikon 4.0.32 onwards, Windows Server 2008 R2 (64-bit), and Windows
Server 2012 R2 (64-bit).

Alert

[Description] Service Pack: Installed: SP1, Missing: KB3033929

[Recommendation] Supported: Windows 7, Windows 7 SP1 + KB3033929, Windows 8, Windows 8.1,
Windows 10 Eikon 4.0.32 onwards, Windows Server 2008 R2, Windows Server 2008 R2 SP1 +
KB3033929, and Windows Server 2012 R2.

Info

[Description] Microsoft Excel Version: Excel 2010 SP2 32-bit

Info

[Description] Microsoft PowerPoint Version: PowerPoint 2010 SP2 32-bit

Info

[Description] Microsoft Word Version: Word 2010 SP2 32-bit

Pass

[Description] Microsoft Office: Office 2010 SP2 32-bit

[Recommendation] Recommended: Office 2010 32-bit + KB2405840 + KB2598139, Office 2010 SP1 32-
bit + KB2598139, Office 2010 SP2 32-bit, Office 2013 32-bit, Office 365 32-bit, Office 2016 32-bit Eikon
4.0.33 onwards

Info

[Description] Operating System Language: English, United States (1033)

Pass

[Description] Visual Basic for Applications Version: 7.0 (32-bit)

[Recommendation] Supported VBA versions are 6.4, 6.5, 7.0 (32-bit), and 7.1 (32-bit).

Pass
[Description] Visual Basic for Applications - Microsoft Excel compatible: Pass

Pass

[Description] MSI Version: 5.0.7601.24407

[Recommendation] Required: MSI 5.0 or higher

Pass

[Description] MSXML 3.0 Version: 3.0 SP11 (8.110.7601.24402)

[Recommendation] Required: MSXML 3.0 SP1 or higher

Pass

[Description] MSXML 6.0 Version: 6.0 SP3 (6.30.7601.24402)

[Recommendation] Required: MSXML 6.0 or higher

Pass

[Description] Browser Version: Internet Explorer 11

[Recommendation] Recommended: Internet Explorer 11

Pass

[Description] Temporary Internet Files folder size: 250 MB

[Recommendation] Recommend: 250 MB.

Info

[Description] Internet Availability Test: Internet is not accessible.

Pass

[Description] Delete Browsing History on Exit: Disabled

[Recommendation] Internet Explorer setting: Delete Browsing History on Exit must be disabled.

Pass

[Description] Browser JavaScript: Enabled

Pass

[Description] HTTP 1.1: Enabled (User Preference)

Pass

[Description] HTTPS Connection Check: Successful

Pass

[Description] HTTP 1.1 Through Proxy Connections: Enabled

Pass

[Description] Saving Encrypted Pages to Disk: SSL pages are cached. (User Preference)

Pass

[Description] Legacy Thomson Reuters Products: None detected.

Pass

[Description] .NET Framework Version: 2.0 SP2, 3.0 SP2, 3.5 SP1, 4.6.2

[Recommendation] Minimum: .NET 4.0 Client Profile.

Recommended: For optimal performance, update to 4.5.2 or higher as Microsoft has ended support for
lower versions. See Microsoft’s notification.

Info

[Description] CPU Type: Intel64 Family 6 Model 158 Stepping 9

Info

[Description] CPU Vendor: GenuineIntel

Info

[Description] CPU Description: Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz

Info

[Description] CPU Speed: 3.4 GHz

[Recommendation] Recommended CPU Speed is 2.4 GHz

Pass

[Description] Installed Memory: 8 GB (7.9 GB usable)

[Recommendation] Required: 4 GB Physical Memory (Minimum) , 8 GB (Recommended) , 12 GB

(Preferred)

Pass

[Description] Screen Resolution: 1920 x 1080

[Recommendation] Minimum supported: 1024 x 768

Pass
[Description] Color Depth: 32-bit

[Recommendation] Minimum color depth: 32-bit

Pass

[Description] Free Disk Space: Drive Y: has 481.17 GB of free space.

[Recommendation] Required free disk space is 900 MB. (Recommended: 1.60 GB)

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Network

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Warning

[Description] Download bandwidth for APAC1 Private Network: 0 bps

Warning

[Description] Upload bandwidth for APAC1 Private Network: 0 bps

Warning

[Description] Average Latency (One Way) for APAC1 Private Network: 0 ms

Info

[Description] Download bandwidth for APAC1 Internet: 521 kbps

Info

[Description] Upload bandwidth for APAC1 Internet: 1.5 Mbps

Info

[Description] Average Latency (One Way) for APAC1 Internet: 108 ms

Pass

[Description] reuters.com using Thomson Reuters Eikon user-agent

Pass

[Description] thomsonreuters.com using Thomson Reuters Eikon user-agent

Pass

[Description] Aerial and Satellite image url test Navigate: Passed

Pass

[Description] Interactive Map using Thomson Reuters Eikon user-agent Connection succeeded

Pass

[Description] autexnow.com using Thomson Reuters Eikon user-agent

Pass

[Description] reutersinsider.com using Thomson Reuters Eikon user-agent

Pass

[Description] thomson.112.2o7.net using Thomson Reuters Eikon user-agent

Pass

[Description] force.com using Thomson Reuters Eikon user-agent

Pass

[Description] salesforce.com using Thomson Reuters Eikon user-agent

Pass

[Description] media-server.com using Thomson Reuters Eikon user-agent

Pass

[Description] trainingportal.us using Thomson Reuters Eikon user-agent

Pass

[Description] training.thomsonreuters.com using Thomson Reuters Eikon user-agent

Pass

[Description] GeoTrust using Thomson Reuters Eikon user-agent

Pass

[Description] Verisign using Thomson Reuters Eikon user-agent

Pass

[Description] DigiCert using Thomson Reuters Eikon user-agent

Pass

[Description] Symantec using Thomson Reuters Eikon user-agent

Pass

[Description] blogs.reuters.com URL link using Thomson Reuters Eikon user-agent

Fail

[Description] Dirty Link URL link using Thomson Reuters Eikon user-agent Proxy: Passed ()

Navigate: Failed : The server name or address could not be resolved

Pass

[Description] Reuters Pictures URL link using Thomson Reuters Eikon user-agent

Pass

[Description] Breaking News URL link using Thomson Reuters Eikon user-agent

Fail

[Description] r.reuters.com URL link using Thomson Reuters Eikon user-agent Proxy: Passed ()

Navigate: Failed : The server name or address could not be resolved

Pass

[Description] today.reuters.com URL link using Thomson Reuters Eikon user-agent

Pass

[Description] http://uk.reuters.com link using Thomson Reuters Eikon user-agent

Pass

[Description] Thomson Reuters Accelus using Thomson Reuters Eikon user-agent

Pass

[Description] Thomson Reuters Messaging Compliance using Thomson Reuters Eikon user-agent

Pass

[Description] Lipper Market Insight using Thomson Reuters Eikon user-agent

Pass

[Description] Tradeweb using Thomson Reuters Eikon user-agent

Pass

[Description] Deal watch using Thomson Reuters Eikon user-agent

Fail

[Description] Loan Connector using Thomson Reuters Eikon user-agent Proxy: Passed ()

Connection failed : timeout

Fail

[Description] Load Pricing using Thomson Reuters Eikon user-agent Proxy: Passed ()

Connection failed : timeout

Fail

[Description] Market CDS data using Thomson Reuters Eikon user-agent Proxy: Passed ()

Connection failed : timeout

Fail

[Description] Thomson Reuters Real Estate using Thomson Reuters Eikon user-agent Proxy: Passed ()

Navigate: Failed : The server name or address could not be resolved

Pass

[Description] Street sight using Thomson Reuters Eikon user-agent

Pass

[Description] Remote Support using Thomson Reuters Eikon user-agent

Pass

[Description] Securized Derivates Network using Thomson Reuters user-agent

Fail

[Description] Thomson Reuters Transaction Analytics using Thomson Reuters user-agent Proxy: Passed ()
Navigate: Failed : The server name or address could not be resolved

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Certificates & Registry Keys

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Info

[Description] GeoTrust Global CA: Up-to-date

[Recommendation] In order to install, update, and run the applications, Thomson Reuters Eikon requires
up-to-date certificates.

Info

[Description] VeriSign Universal Root Certification Authority: Up-to-date

[Recommendation] In order to install, update, and run the applications, Thomson Reuters Eikon requires
up-to-date certificates.

Certificate is available on our Customer Zone either Internet or Private network

Info

[Description] VeriSign Class 3 Public Primary Certification Authority - G5: Up-to-date

[Recommendation] In order to install, update, and run the applications, Thomson Reuters Eikon requires
up-to-date certificates.
Info

[Description] DigiCert High Assurance EV Root CA: Up-to-date

[Recommendation] In order to install, update, and run the applications, Thomson Reuters Eikon requires
up-to-date certificates.

Info

[Description] Symantec Class 3 Public Primary Certification Authority - G4: Not found

[Recommendation] In order to install, update, and run the applications, Thomson Reuters Eikon requires
up-to-date certificates.

Info

[Description] Check for publisher’s certificate revocation: Activated

[Recommendation] DETAILS

Activating this setting may cause installation to fail because Thomson Reuters certificates cannot be
updated on a private network without direct Internet access.

SOLUTION

Deactivate this setting on a private network without direct Internet access.

Deactivate the setting in Control Panel > Internet Options > Advanced > Check for publisher’s certificate
revocation

Info

[Description] Check for server certificate revocation: Activated

[Recommendation] DETAILS

Activating this setting may cause installation to fail because Thomson Reuters certificates cannot be
updated on a private network without direct Internet access.
SOLUTION

Deactivate this setting on a private network without direct Internet access.

Deactivate the setting in Control Panel > Internet Options > Advanced > Check for server certificate
revocation

Info

[Description] Check for signatures on downloaded programs: Activated

[Recommendation] DETAILS

Activating this setting could cause installation to fail because Thomson Reuters packages are trusted and
signed with a proprietary extension which the operating system may not recognize.

SOLUTION

Deactivate this setting to avoid causing installation to fail.

Deactivate the setting in Control Panel > Internet Options > Advanced > Check for signatures on
downloaded programs

Info

[Description] Empty Temporary Internet Files folder when browser is closed: Deactivated

[Recommendation] DETAILS

Activating this setting could cause inconsistent chart displays during a desktop session (for example
“4102: Programming Error”) because closing the browser removes chart data from the cache.

SOLUTION

Deactivate this setting to retain chart data in the cache and optimize plotting charts.

Deactivate the setting in Control Panel > Internet Options > Advanced > Empty Temporary Internet Files
folder when browser is closed

Pass

[Description] Use TLS 1.0: Controlled by end-user (HKCU)

[Recommendation] DETAILS

Deactivating this setting could slow down performance.

SOLUTION

Activate this setting to optimize product performance.

Activate the setting in Control Panel > Internet Options > Advanced > Use TLS 1.0