MIGLIORE CONSTRUCZIONE & TECNICHE

Quality Assurance Plan

FOR

EXTERNAL WORKS AND FACILITIES FOR THE OFFICE

COMPLEX BUILDING; CIVIL AND M&E WORKS IN LEKKI FREE
ZONE
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TABLE OF CONTENTS
1.0 INTRODUCTION ............................................................................................................................... 3
2.0 QUALITY POLICY, QUALITY SYSTEM AND QUALITY STRATEGY ...................................................... 3
2.1 Quality Policy Concept ................................................................................................................... 3
2.1.1 Quality Policy .......................................................................................................................... 3
2.1.2 Quality System. ....................................................................................................................... 4
2.1.3 Quality Management System Manual ....................................................................................... 4
2.1.4 Quality Process and Procedure manual ..................................................................................... 4
2.1.5 Project Quality plan ................................................................................................................ 5
2.1.6 Other Quality Documents ........................................................................................................ 5
2.1.7 Quality Strategy....................................................................................................................... 5
2.2 Planning ........................................................................................................................................ 5
2.3 Control .......................................................................................................................................... 6
2.4 Verification .................................................................................................................................... 6
3.0 QUALITY MANAGEMENT IN CONSTRUCTION AND REPORTING .................................................. 6
3.1 Management Responsibilities .......................................................................................................... 6
3.2 Responsibilities of staff at Project Execution Team ........................................................................... 6
3.2.1 Project Manager ...................................................................................................................... 6
3.2.2 Team Lead - Execution ............................................................................................................ 7
3.2.3 QA & QC Manager ................................................................................................................. 8
3.2.4 Execution Engineer .................................................................................................................. 8
3.2.5 Safety Manger ......................................................................................................................... 8
3.2.6 Planning Engineer & Quantity Surveyor ................................................................................... 9
3.2.7 Lab In charge .......................................................................................................................... 9
3.5 Functions of QA / QC System ....................................................................................................... 10
3.6 Quality Management Reports........................................................................................................ 11
3.8 Monthly Progress Reports ............................................................................................................. 11
4.0 PROGRESS CONTROL ..................................................................................................................... 12
4.1 Construction Work Program ......................................................................................................... 12
4.2 Progress control ........................................................................................................................... 12
5.0 DESIGN QUALITY PLAN .................................................................................................................. 13
5.1 Design Control ............................................................................................................................. 13
5.2 Control of Design Changes ........................................................................................................... 14
5.3 As-Built Drawings ......................................................................................................................... 15
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1.0 INTRODUCTION

Migliore Construction & Tecniche Limited is a construction company founded on the

belief that only the best can deliver buildings, bridges and other infrastructural structure
for their intended uses and purposes. The company was founded and currently runs on
the principles of six sigma quality management approach with emphasis on what is
critical to individual client satisfaction. The best response to a competitive challenge in
the Construction Industry is to become more competitive. The best means of achieving
this is by improving the product quality and meeting the project schedule through a well
designed Quality Management system. The Quality Management system shall focus on
providing improved control on processes and practices, thus enhancing customer
satisfaction through its effective implementation

This Quality Policy Manual, including all associated procedures and appendices applies to
the operation of Migliore Construction & Tecniche Limited in both private and public
sectors in compliance with contract requirement by clients.

2.0 QUALITY POLICY, QUALITY SYSTEM AND QUALITY STRATEGY

2.1 Quality Policy Concept

The Quality Policy is communicated and made understood at all level of the
organization through awareness program an display of the Quality Policy boards at all
the Project sites/departments. The Quality Policy shall be reviewed annually for continual
improvement and suitability to the purpose of the division. Taking Quality Policy as
guide, the quality objectives are established in related functions and monitored in the
monthly steering committee meetings and periodic Management Review meetings.
Management review includes review of Quality objectives and specific policy statements
with the view to achieve Quality objectives and meeting the requirements of the policy
statement.

2.1.1 Quality Policy

We aspire to fulfill the expectations of our customer by a dedicated and organized
approach, which is amenable to skill and knowledge enhancement. We shall improve the
competence of our Quality management System continually. Our focus to accomplish
this aim shall be on:
 Effective design

 Effective Implementation of planning and Methodology

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 Effective Supplier Management

 Proficient Management of Workforce.

 Training and development of Human Resource.

2.1.2 Quality System.

The Quality System has been designed to ensure that the Quality Policy, objectives and
the requirements of ISO 9001:2008 are implemented. The system has been determined in
terms of the following main processes.
 Estimation, Costing and Tendering

 Design and Engineering

 Quality planning and Control

 Planning, Monitoring and Control

 Plant and Machinery provision

 Project Operation

 Commercial, Contract and Procurement

 Personnel and training

 Finance

 Quality System

2.1.3 Quality Management System Manual

This quality Management system manual describes the purpose and scope of the Quality
management system. Interaction of functional process and establishment of documented
to fulfill requirements of ISO 9001:2008 standard. The applicable causes of ISO
9001:2008 standard have been included in the chapters describing the systems as
applicable.

2.1.4 Quality Process and Procedure manual

The Procedures are established to meet the requirements of ISO 9001:2008 and are
included in the quality process and procedure Manual. These procedures covers control
of documents, control of records, internal quality audit, control of non conforming
products and corrective / preventative actions.
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2.1.5 Project Quality plan

A definite quality plan for every project, detailing there in the activities, Acceptance
criteria, Verifying documents, controlling agency (Organization/Customer) and the type
of control and responsibility for implementing the activity and its control, including
resource requirements are developed before start of the Project.

2.1.6 Other Quality Documents

Quality records and formats from this level of documents. Other standards, check list and
guidelines are also used for the supports of overall quality system structure.

2.1.7 Quality Strategy

Implementation of the quality Management system and its effectiveness is ascertained by
periodical monitoring as well as by structured internal quality audit and corrective and
preventive action to ensure improvement in effectiveness of the Quality system in
operation. A continuous process of feasible Technology up gradation and value analysis
is initially targeted at persisting un solved non-conformities to be attended to as well as
potential problems. Management review of the quality system is conducted periodically,
to check for continued suitability for effectiveness, towards meeting the requirement of
the organization’s Quality Policy and objectives. The integrity of Quality Management
System is ensured when changes are planned and implemented.

2.2 Planning
This Project Quality Manual is the document which details the Quality System to be
planned, established, implemented and maintained as part of the contract for the road
works for the project The Project Quality Plan consists of the following:
(i) The Project Quality Statement of the company

(ii) Project Specific Details including Organization and System Element Description.

(iii) Inspection and Test Plans (including Construction Process Flowcharts and Quality
Verification Checklists).
(iv)Project specific Procedures as required by the contract specification / concession
agreement
The Project Quality Manual describes the managerial and technical systems which shall be
implemented to achieve conformance to specified requirements. The systems shall cover
on site work under the contract. Where necessary the systems shall be extended to
include offsite activities. The inspection and test plan shall identify necessary inspections
and tests to verify conformance of the work during performance of the identified project
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tasks. It shall include acceptance criteria and details for performance of inspection and
test activities, as applicable.
2.3 Control
Control shall be achieved by implementing the requirements of the Project Quality
Manual including construction process controls, inspection and test plan and audit
requirements. Continuous monitoring and the investigation of timely corrective action
shall form the basis of control. System Element Descriptions shall detail the methods by
which the quality system is controlled. The agreed Inspection and Test Plans shall be used
for controlling the work and detecting non-conformance.
2.4 Verification
Verification processes shall be established to ensure that the planning and controls have
been effective and the Quality System and constructed works conform to the specified
requirements. The outcome of all verification activities shall be documented and
maintained as quality records. Records of conformance shall be available for inspection
by the Client / Client’s Representative upon request to provide evidence of the outcome
of activities undertaken to achieve conformance.

3.0 QUALITY MANAGEMENT IN CONSTRUCTION AND REPORTING

3.1 Management Responsibilities

The Head – Project Operations has the overall responsibility for construction of the
project, ensuring Customer satisfaction. The Chief Project Manager of Project will be in
charge of this Project and will be reporting to the Head – Project Operations. Project
Quality Plan will be implemented by the Chief Project Manager. The Project QA/QC
team will interact with QA /QC team of Client / Client’s Representative for review of
material tests, mix designs and QA/QC procedures as per the Project Quality Plan and
reports functionally to Head – QA/QC H.O. The Head – QA/QC H.O will report to the
top management and act independently to implements QA policy of the Organisation.
He has the responsibility for formulating, implementing, reviewing, monitoring, verifying
and assessing the effectiveness of Quality Assurance program. He has also been delegated
the authority to take corrective measures in case of any significant quality related
problems are noticed, with the intimation to the Chief Project Manager.

3.2 Responsibilities of staff at Project Execution Team

3.2.1 Project Manager

The Project Manager for the project has the following responsibilities
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 Overall Management of this Project. He shall have the authority and responsibility
for time, cost, and safety and quality aspects of the Project.

 Determining the policy with respect to the management of quality on the project.

 Issuing the Project Quality Plan including System Element Descriptions and
Inspection and Test Plans.

 Approving the disposition of Non-conformance Reports issued by the authorized

representative nominated by him.

 Communication and interface between CLIENT, Contractor, Subcontractors and

the Project team.

3.2.2 Team Lead - Execution

The Construction Manager for the project has the following responsibilities
 Responsibilities for the planning, implementation, control and maintenance of the
Project Quality Plan.

 Issue all relevant documentation and amendments to the Project team.

 Guide and instruct others in the essential aspects of quality management.

 Verification of inspection and test activities.

 Liaise with the contractor in regard of Final Inspection and Acceptance of the
work.

 Apply acceptance criteria and classify work as „conforming‟ or „Non-conforming‟.

Issue Non-conformance Reports where necessary.

 Recommend remedial action and re inspect to close out.

 Recommend corrective action in case of recurring non-conformance.

 Communication and interface between CLIENT, Contractor, Subcontractors and

the Project team
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3.2.3 QA & QC Manager

The QA & QC Manager for the project has the following responsibilities.
 Responsibilities for the planning, implementation, control and maintenance of the
Project Quality Plan.

 Guide and instruct others in the essential aspects of quality management.

 Liaise that the quality of manufacture and construction satisfies the standards.

 Ensure that suitable measuring and testing equipment is available and calibration
of same is monitored regularly.

 Verification of inspection and test activities.

 Recommend remedial action and re inspect to close out.

 Recommend corrective action in case of recurring non-conformance.

 Responsible for preparing Monthly Quality Management Report

 Interaction with CLIENT‟s representative, approval of all materials as per CA in

day to day basis.

3.2.4 Execution Engineer

The Execution Engineer has the following responsibilities.
 Assist Project Manager in all aspect of Project Management.

 Responsible for overall execution of all aspect of Pavement as per working

drawing and inspection of works on site as per Contract agreement, Specifications
and Project Quality Plan.

 Monitor and Guide the Project Team in aspect of Project Progress, Quality and
Safety.

 Recommend corrective action in case of recurring non-conformance.

 Responsible for Participating in preparation of Monthly Progress Report.

 Interaction with CLIENT all aspect of works.

3.2.5 Safety Manger

The Safety Manger of the project has the following responsibilities.
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 Assist Project Manager in all aspect of Safety and Environment Management

compliance as per Contract Agreement.
 Responsible for overall implementation of Safety and Environmental Compliance
plan.
 Monitor, Inspect and Guide the project team in aspect of Safety, Environmental
Compliance with respect to Contract agreement.
 Carry out regular inspection in line with the requirement of contract agreement
and recommend corrective action in case of recurring non-conformance.
 Responsible for participating in preparation of Monthly Progress Report.
 Interaction with CLIENT regarding all aspect of Safety and Environmental
Compliance plan.

3.2.6 Planning Engineer & Quantity Surveyor

 Responsibilities for monitoring on day to basis the planned target and
achievement. If any shortfall report to Project Manager, finding reason and make
internal revised macro program to make up the shortfall.
 Responsible for preparation of Monthly Progress Report.
 Responsibilities for maintaining all documentation related to progress, verification
of quantity in B.O.Q.
 Generating all compliance report required to be submitted.

3.2.7 Lab In charge

 Assist QA & QC Manager with the setting up of Field laboratories.

 He is the overall in- charge of testing, review and approval all material to be used
for permanent works.

 Review and acceptance of quarry sites for aggregates , quarry spall , sand , borrow
material Mix design for Concrete and pavement layers , and other bought out
items to be used for the project.

 Supervise all the tests to be done in different stages of construction, besides

ensuring that specified tests are done as per specifications, stipulated codes and
Contract agreement.
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 Maintain record of all materials at site and review the procurement schedule and
assist the Project manager and Senior Material Engineer (SQME) in issuance
instruction for correcting the same.

 Organizing independent tests other than the regular tests done by laboratory
personnel.

 Verify manufacture test certificate and ensure quality control testing of all
materials and completed works are as per the technical specifications.

3.5 Functions of QA / QC System

i) For each major activity of work, method statement will be prepared indicating the
quality checks for incorporated materials and stage of construction

ii) Ensure that equipment and testing instruments are calibrated properly and adjusted to
maintain their accuracy within acceptable limits.

iii) Provide day to day routine checks on materials and finished products.

iv) Identify problems and initiate action, which results in solution.

v) Verify implementation of solutions / corrections.

vi) Report regularly on effectiveness of the system.

vii) Tests to be performed jointly with Contractor and CLIENT at site before start of any
activity and after review / approval of the same activity have to start.

viii) All the test reports have to be certified by the Contractor and CLIENT‟s
Representative. CLIENT has to nominate his representative‟s for joint testing during site
working hours. In case of non availability of CLIENT‟s Representative, tests will be
carried out by Contractor‟s QC Engineer under information in the interest of work.

ix) All records of qualifying and routine tests / checks will be jointly maintained at the
QA/QC MANAGER‟s office.

x) Monthly Project QA report will be prepared by project QA/QC MANAGER,

summarizing the activities of QA department which is to be submitted to Management.
xi) Head of QA from H.Q shall deploy his representative to carry out internal quality
audit to ensure compliance of quality measures covered hereunder and to make
necessary improvement, if required in quality system.
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xii) Project Manager / QA & QC In-charge through his representative at site will point
out the non-conformity of standards if any, to the contractor‟s authorized representative
in writing and a copy of the same to be sent to the General Manager for getting the
work done as per quality standard required as specified in Contract Agreement, quality
specifications or drawings. CLIENT, Contractor, Sub contractors, Material supplier and
Manufacturer, each form a link of the quality chain. The strength of this chain is
dependent on each and every link. The QA/QC MANAGER is to keep a continuous
watch on this chain and spot the weak link before it snapped.

3.6 Quality Management Reports

The QA/QC in-charge at site shall prepare a Monthly Quality Management Report for
review by the Project Manager / Construction Manager. The Quality Report shall be
subdivided into the following headings: Summary of Inspection and Test Activities. (Field
& Laboratory) Registers of Non-conformance & Corrective Action. Status of Approvals of
all Materials. Outstanding approvals by the CLIENT‟s Representative Items of specific
concern. General Notes The Quality Management Report shall be submitted to the
Project Manager within one week of the close of the monthly reporting period and in
turn Site shall forward this to Head Office (QA) within 5th of every month for record
and distribution to the respective section in charge for record and action required if any.

3.7 Management Reviews

The operation and effectiveness of the Project Quality Plan shall be regularly reviewed
by Management Review meetings held once in Two months for the duration of the
project. The monthly Quality Management Report together with Audit Reports shall
form the basis of the review. The Management Review meetings will be attended by the
CEO, Head – Project Operations, Management Representative, and Project Management
team. Minutes of the management review meeting will be taken by the MR. He shall be
responsible to prepare and distribute minutes to the members of the review Committee
for their information and action.

3.8 Monthly Progress Reports

The Monthly progress report shall be prepared at site and submitted to the CLIENT as
per requirement of Contractor agreement. The detailed format for the report, contained
all the activities of the month, major achievements, miles stone achieved, progress,
quality control reports, problems, issues etc.
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4.0 PROGRESS CONTROL

This section of the Manual outlines requirements and procedures for construction
scheduling and control of work progress.
4.1 Construction Work Program
The Contractor is required to submit a detailed work program for execution of the works
as per the QMS Project Planning & Budgeting process – site. This program must show the
following, as a minimum:
Itemized work activities to be executed, based on the Contract‟s Bill of Quantities,
indicating start and finish dates and scheduled achievement (progress) each month;

Sequencing of work and activity interdependence;

Calendar day estimates for submittal approvals; and

Calendar dates for achievement of various milestones, and for completion of works by
section and of the project as a whole, within the time periods provided for in the
Contract.
The Contractor‟s program should show the critical path activities, and the float available
for activities outside the critical path. It should preferably be prepared based on a
commercially available project scheduling software package, such as Microsoft Project /
Primavera. The Contractor should also furnish a breakdown of his anticipated monthly
earnings for payments in accordance with the terms and conditions set forth in the
Contract. Based on work program, Contractor shall review and submit it to the CLIENT
as stipulated in the Contractor agreement for his review and approval. Once approved,
the program cannot be modified except with the prior approval of the CLIENT‟s
Representative. The CLIENT approval of the program does not relieve the Contractor of
his obligation to complete the works or sections of work within the time periods
stipulated in the Contract Agreement.

4.2 Progress control

The Contractor is required to undertake its activities in accordance with the approved
work program. Each month the contractor shall indicate the actual work completed as
compared to work scheduled as per the Project Monitoring Process. In the event portions
of the work are in danger of being delayed, or actually are delayed, the contractor is to
determine a plan for remedial action. Various circumstances may justify the changing of
contract requirements for completion of the project on a specific date. Among these
circumstances are items not within the control of the Contractor, such as: changes to
contract requirements (modification of Contract); suspensions of work; delays in
providing access; force majure, etc. Generally, such occurrences will justify a delay in
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completion if they affect activities on the critical path of the program. However, each
instance must be carefully evaluated and fully documented before a decision can be
made. The following are guidelines for controlling work progress:
There should always be a baseline program. If changes to the baseline program are
required, an updated baseline program (baseline program no. 2, etc.) should be created.

Unauthorized changes to completion milestones should not be allowed, unless

authorized by a contract modification.

Contractor shall monitor the progress of works and should update their completion
percentages and report to CLIENT through Monthly Progress Report.

When actual progress falls behind scheduled progress or when it appears that a milestone
will not be completed on time, the Contractor must identify the reasons for delay and in
conjunction with CLIENT the Contractor make recommendations for remedial actions.

5.0 DESIGN QUALITY PLAN

The Contractor shall engage a Design Consultant for the preparation of detailed designs
and drawings as per Design Consultants Final Selection Process. The Contractor‟s Design
Consultant shall submit the designs and drawings to the Contractor and the Contractor‟s
Design Review Team shall review and check these designs and drawings before they are
forwarded to CLIENT for their comments and approval.

5.1 Design Control

This section of the PQP outlines the requirements for the control and management of the
designs which are prepared by the Design Consultant as per Design Management Process.
All designs and drawings, including design calculations, shall be prepared by the
Contractor‟s Design Consultant, based on the Employer‟s Requirements in the Contract
and in accordance with applicable design standards and criteria, codes, and
methodology. The drawings shall basically show details of the Works and, where
applicable, their sequence of construction. Prior to carrying out any designs, the
Contractor and the Design Consultant shall arrange to procure all the survey and site
data such as pavement evaluation. Data provided by the Employer as part of the Tender
Documents shall be verified through confirmatory survey and investigations. The Design
Consultant shall also prepare a Design Brief listing out all the design criteria to be
adopted for the designs of the Works. This shall be checked by the Contractor‟s Design
review team and if in order, this shall be submitted to the Employer for their comments
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and concurrence. This Design Brief shall then form the basis of all designs and drawings
of the Works. Drawings shall generally be prepared by computer aided design methods.

The flow of design documents shall generally be as follows:-

a) The Design Consultant shall prepare all designs and documents and have them
internally checked as per their own design quality control plan. All designs and drawings
shall be signed and dated by the Design Consultant‟s draftsman, designer and the design
checker.

b) These documents shall then be submitted to the Contractor. The Contractor‟s Design
Review team shall check the drawings and calculations for completeness, correctness,
legibility and conformance to the contractual requirements.

c) These designs and drawings shall then be submitted to the Employer in such number
and format as stated in the Contract for their review, comment and approval.

d) The Employer or the Employer‟s Representative shall review and comment on the
Contractor’s designs and drawings. Regular meetings shall be arranged between the
Employer’s Representative, Contractor and Design Consultant in order to expedite the
process of review and concurrence of the designs and drawings.

e) The Employer‟s Representative shall signify “no comment” or “comments made” or

“resubmit” and return one copy of the designs and drawings to the Contractor.

f) The notes “no comment” or “comments made” will enable the Contractor to proceed
with the construction of the relevant works. The Contractor shall issue these drawings to
the sub-contractor for construction.

g) Where the designs and drawings are marked “resubmit”, then such documents shall be
amended, modified or prepared again and resubmitted to the Employer. The process as
mentioned above shall be repeated until the Employer‟s Representative signifies “no
comment” or “comments made” on these documents.

h) The Contractor shall maintain a detailed register of all designs and drawings and the
status of their submissions and review by the Employer.

5.2 Control of Design Changes

This section of the PQP outlines the requirements for the control and management of the
designs Changes as per Design Change Management Process.

The Contractor may initiate design changes due to site conditions being different from
that envisaged during preparation of the initial designs, or for other reasons. The
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Employer‟s Representative may also order changes as provided for under the Contract.
The Contractor shall provide Design Consultant with all the necessary instructions and
site information, and the Design Consultant shall prepare the design changes, together
with the design change report, where applicable. The process for submission, checking
and concurrence the design changes by the Design Consultant, the Contractor‟s Design
Review team and the Employer‟s Representative shall be the same as set out for designs
and drawings under item 9.1 above. The Contractor shall keep the sub-contractors
informed of any imminent design changes and shall issue the revised drawings to the sub-
contractor for construction for construction soon after the drawings are concurred by the
Employer‟s Representative. The Contractor shall update the design and drawing register
for the design changes made.

5.3 As-Built Drawings

The Contractor is responsible for the preparation and submission of „as-built‟ drawings
once the Works are constructed and completed. During the course of the construction
works, the Contractor shall maintain a complete set of the latest „construction drawings‟
marked up with the as-built details. The as-built details shall be updated on a regular
basis until the whole of the Works are completed. Where revised drawings have been
issued to incorporate design changes, the as-built details shall be transferred and marked
up on the revised drawings. Upon completion of the Works, the Contractor shall prepare
as-built drawings incorporating all the as-built data collected and submit the as-built
drawings to the Employer‟s Representative in the format and number as specified in the
Contract and as required by the Employer‟s Representative. The Employer‟s
Representative shall review these as-built drawings and after reviewing, shall endorse
them as reflecting the as-built details of the Works.