VitalHealth

Case study

“ By publicly Monitoring
clinical
declaring salient
outcome data
that is based on
ICHOM norms outcomes
with Philips
Fortis has
empowered its
patients and
taken a giant VitalHealth
leap amongst
all healthcare QuestLink
providers in
delivering Drive clinical
quality care with excellence
safety.” Fortis Healthcare Limited
(Ltd) aspires to drive clinical
dr. Bishnu Panigrahi,
excellence through continuous
Head of Medical Strategy
improvement and enhancement
and Operations Group at
of its clinical care and services.
Fortis Healthcare Limited
For that reason, in 2015, Fortis Fortis has a response
wanted to manage outcome rate of 60.5 % on
measurements in all their their outcome
hospitals across India. measurements
They looked for scalable software that would help Overcome challenges
them to achieve their goals of proactive patient
engagement, effectively managing patient outcomes Philips VitalHealth, a ICHOM certified vendor, helped
and improving quality of patient care at their hospitals. Fortis overcome their challenges by implementing
As a part of their clinical excellence program, Fortis their existing solution. Philips VitalHealth QuestLink
wanted to capture their clinical outcomes and enables clinicians to manage and report outcome
benchmark them against international standards measurements with the help of inbuilt questionnaires
based on the International Consortium for Health and dashboards.
Outcomes Measurement (ICHOM). Fortis’ homegrown
clinical outcome measurement software was limited Selected patients answered questionnaires and
in features and monitoring of clinical outcomes of QuestLink’s workflow enables designated clinicians
patients at desired timeframes was difficult. to evaluate the answered questionnaires.

“ The goal of Philips VitalHealth is to have

a positive influence on global health
closely matches the leading vision of
Fortis Healthcare. With its dedication to
eHealth, Philips VitalHealth is an ideal
partner for further improving our leading
position in Medical Excellence.”
Dr. Bishnu Panigrahi, Head of Medical Strategy and Operations Group, Fortis Healthcare Limited

Getting started
In August 2015, Fortis implemented QuestLink to five hospitals and more departments, making it
of its hospitals for measuring the ICHOM standard set accessible for hundreds of health professionals.
of outcome measures for Coronary Artery Disease. Currently, in India there is a population of 81,300
The solution enables the clinicians of Fortis to start patients in QuestLink and a number of 61.109
working after a few hours of training. In the years that completed questionnaires.1
followed, QuestLink was implemented in more

2015 2018

5 hospitals 16 hospitals
38 health
professionals 217 health
professionals

1
Data from QuestLink, as approved by Dr. Narayan Pendse, Vice President of Medical Strategy & Operations, Fortis Healthcare Limited
 “ This is a great position to occupy.
Patients need to be aware of the results
and implications of the procedures they
are considering. By publicly declaring
salient outcome data that is based on
ICHOM norms Fortis has empowered its
patients and taken a giant leap amongst
all healthcare providers in delivering
quality care with safety.”
Mr. Bhavdeep Singh, CEO, Fortis Healthcare Limited

Results

After implementing QuestLink, Fortis was

able to monitor and evaluate their clinical
outcomes for Coronary Artery Bypass Graft
(CABG), Kidney Transplant, Percutaneous
Transluminal Coronary Angioplasty (PTCA)
and other disciplines based on the records
derived from QuestLink. Overall, Fortis
has a response rate of 60.5% on their
outcome measurements.2 Capturing the
outcomes and benchmarking results using
standard sets helped Fortis to improving
its quality of services and creating a
competitive advantage. After successful
implementation of QuestLink in cardiology,
oncology and nephrology, Fortis is
planning to capture clinical outcomes of
orthopaedics.

In January 2016, Fortis was the first healthcare provider in Asia to publish clinical outcome data on their
website, based on global norms specified by ICHOM.

The app will be further developed, e.g. by introducing integrations with wearables, to give patients even
more control over their own health. It is possible to leverage the Happi app for other diseases, to get a better
understanding of quality of life or other health outcomes.Fortis has a response rate of

60.5 %
on their outcome measurements

2
Data from QuestLink, as approved by Dr. Narayan Pendse, Vice President of Medical Strategy & Operations, Fortis Healthcare Limited
 Fortis Escorts Heart Institute (FEHI) is
performing well with zero or negligible cases
of post-operative neurological strokes,
renal failures, vascular complications, acute
vessel occlusions, peri-operative myocardial
infarctions and emergency CABG for failed
procedures among others. 3

After the implementation of QuestLink in

cardiology, Fortis is planning to capture clinical
outcomes of gastroenterology, orthopaedics,
oncology and nephrology.

ICHOM Standard Sets

ICHOM is a non-profit organization with the mission other individuals involved in the
to transform health care systems worldwide by health care delivery process to discuss – and agree
measuring and reporting patient outcomes in a upon – the outcomes that matter most. QuestLink
standardized manner. ICHOM brings together major was one of the first solutions certified by ICHOM.
stakeholders including physicians, patients, and

ICHOM sets currently in use at Fortis

Coronary Artery Bypass Graft (CABG) Kidney Transplant

Percutaneous Transluminal Coronary

Radiation Oncology
Angioplasty (PTCA)

Clinical outcomes of following procedures and specialties are

also monitored and will be published :
• Total Knee Replacement (TKR) • Mental Health
• Endoscopic Retrograde Cholangio • Caesarean Section
Pancreatography (ERCP)

3
http://www.fortishealthcare.com/Clinical-Outcomes
About Fortis Healthcare Ltd.
Fortis is an integrated healthcare delivery
10,000
potential beds
service provider in India. The healthcare
verticals of the company primarily
comprise hospitals, diagnostics and day
care specialty facilities. Currently, the
company operates its healthcare delivery
services in India, Dubai, Mauritius and

314
Sri Lanka with 45 healthcare facilities
(including projects under development),
approximately 10,000 potential beds and
diagnostic
314 diagnostic centres.4 centers

How can Philips Vitalhealth support outcome measurement?

Outcomes are what matters to patients,

healthcare providers, and payers. Philips
VitalHealth’s solutions support the collection of
data outcome.

The configurable rules-

based approach automates
the collection of the data
outcome and uses that data
to assist healthcare providers
in improving the individual
patient care.

Philips VitalHealth’s solutions

support the ability to
determine the value of care
provided, individualize that
care to meet the expectations
of each patient and provide
actionable data to healthcare
providers. These solutions
enable that the perspectives
of all stakeholders are part
of outcomes analysis.

4
http://www.fortishealthcare.com
 To learn more, call your Philips Account
Manager. Visit www.vitalhealthsoftware.com
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