ISAGO Mandatory Observations – GOSM Ed 7

Document: DOC.F28 – ISAGO MOs

Issuance Date: 10 April 2018
Effective Date: 10 April 2018
ISAGO Mandatory Observations – GOSM Ed 7

Passenger & Baggage Handling (PAB)

GOSARP Mandatory Observation Performed Related Details Comment
For example, flight number, aircraft type, Record what you saw (conformity or potential finding or something you
airline need to observe again, staff interviewed)

PAB 1.2.1 Boarding pass issuance ☐ Yes

☐ No
PAB 1.2.2 Carry-on baggage ☐ Yes
acceptance
☐ No

PAB 1.2.3 Baggage tag issuance ☐ Yes

☐ No

PAB 1.1.1 Load control ☐ Yes

communications
☐ No

PAB 1.1.1 Gate activity where large ☐ Yes

PAB 1.2.5 hold baggage (i.e. ☐ No
strollers, mobility aids,
oversized carry-on
baggage) are taken
PAB 1.1.1 Transfer of final and non- ☐ Yes
PAB 1.2.5 standard load information ☐ No
to load control
PAB 2.1.1 Detection, identification ☐ Yes
and reporting of
☐ No
dangerous goods and the
acceptance
PAB 2.1.2 Acceptance and handling ☐ Yes
of battery powered
☐ No
mobility aids
PAB 2.2.3 Measures for hold ☐ Yes
baggage protection
☐ No

PAB 2.2.4 Screening controls ☐ Yes

☐ No

Document: DOC.F28 – ISAGO MOs

Issuance Date: 10 April 2018
Effective Date: 10 April 2018
ISAGO Mandatory Observations – GOSM Ed 7

GOSARP Mandatory Observation Performed Related Details Comment

For example, flight number, aircraft type, Record what you saw (conformity or potential finding or something you
airline need to observe again, staff interviewed)

PAB 2.3.1 Acceptance of weapons ☐ Yes

PAB 2.3.2 ☐ No
PAB 2.3.3
PAB 2.3.4
PAB 2.4.4 Handling of PRM ☐ Yes
passengers
☐ No
PAB 2.4.2 Passengers requiring ☐ Yes
PAB 2.4.4 assistance
☐ No
PAB 2.4.4 Disruptive and/or ☐ Yes
intoxicated passengers ☐ No

Document: DOC.F28 – ISAGO MOs

Issuance Date: 10 April 2018
Effective Date: 10 April 2018
ISAGO Mandatory Observations – GOSM Ed 7

Load Control (LOD)

GOSARP Mandatory Observation Performed Related Details Comment
For example, flight number, aircraft type, airline Record what you saw (conformity or potential finding or
something you need to observe again, staff interviewed)

LOD 1.1.1 Use of operator approved ☐ Yes

coding scheme
☐ No

LOD 1.1.2 Current edition of IATA DGR ☐ Yes

or equivalent approved ☐ No
manual and manual load
documentation
LOD 3.1.4 Approved/authorized forms ☐ Yes
☐ No

LOD 1.1.3 Communication process of ☐ Yes

load information or data ☐ No
(that could affect aircraft
weight & balance
calculations) to the person
responsible for final
calculation of weight &
balance prior to flight
departure (electronic, paper
or verbal)
LOD 1.2.1 Communication of ☐ Yes
information between
☐ No
customer airline and DCS
provider
LOD 1.3.1 Calculation of provisional ☐ Yes
weight & balance data.
☐ No
LOD 1.3.1 Communication of ☐ Yes
provisional weight & balance ☐ No
data
LOD 1.3.2 Access to operational data ☐ Yes
☐ No
LOD 1.2.1 Coordination (exchange ☐ Yes
LOD 2.1.1 information) with customer ☐ No
airline to ensure their DCS
data is approved

Document: DOC.F28 – ISAGO MOs

Issuance Date: 10 April 2018
Effective Date: 10 April 2018
ISAGO Mandatory Observations – GOSM Ed 7

GOSARP Mandatory Observation Performed Related Details Comment

For example, flight number, aircraft type, airline Record what you saw (conformity or potential finding or
something you need to observe again, staff interviewed)

LOD 1.2.1 Coordination (exchange ☐ Yes

LOD 2.1.1 information) with customer ☐ No
LOD 2.3.1 airline to ensure their DCS
data is current
LOD 1.2.1 Implementation of load ☐ Yes
planning data access ☐ No
process
LOD 2.2.1 Manual weight & balance ☐ Yes
exercises ☐ No
LOD 1.3.2 Person responsible for ☐ Yes
LOD 1.3.3 producing Load Planning ☐ No
LOD 1.3.4 instructions to have access
to all needed aircraft, airport
and load data
LOD 1.3.3 Implementation of Load ☐ Yes
LOD 1.3.4 planning instructions
☐ No
process
LOD 1.4.1 Ramp supervision process ☐ Yes
to monitor and document ☐ No
offload
LOD 1.4.1 Report any variance to Load ☐ Yes
Control ☐ No
LOD 1.4.2 Ramp supervision of aircraft ☐ Yes
loading
☐ No
LOD 1.4.2 Process to manage the ☐ Yes
supervision of aircraft ☐ No
loading
LOD 1.4.4 Production of manual Load ☐ Yes
sheet, or provides the PIC ☐ No
with (agreed) final Load
Information

Document: DOC.F28 – ISAGO MOs

Issuance Date: 10 April 2018
Effective Date: 10 April 2018
ISAGO Mandatory Observations – GOSM Ed 7

GOSARP Mandatory Observation Performed Related Details Comment

For example, flight number, aircraft type, airline Record what you saw (conformity or potential finding or
something you need to observe again, staff interviewed)

LOD 1.4.4 Production of electronically ☐ Yes

generated Load sheet, or ☐ No
provides the PIC with
(agreed) final Load
Information
LOD 1.4.3 Process where a Load sheet ☐ Yes
is amended at the aircraft
☐ No
with an LMC
LOD 2.4.1 NOTOC production ☐ Yes
☐ No

LOD 2.4.1 NOTOC issuance and ☐ Yes

delivery to the PIC
☐ No

LOD 2.4.1 NOTOC include dangerous ☐ Yes

goods
☐ No

LOD 2.6.1 Procedures, in the event of ☐ Yes

a potential discrepancy
☐ No
associated with the
accuracy of weight and
balance
LOD 2.6.1 Relevant information ☐ Yes
immediately provided to the
☐ No
PIC
LOD 2.6.1 Discrepancy reported to the ☐ Yes
customer airline ☐ No
LOD 2.5.1 Process to ensure that the ☐ Yes
dangerous goods ☐ No
information provided to the
PIC are in accordance with
the requirement of the
customer airline(s)

Document: DOC.F28 – ISAGO MOs

Issuance Date: 10 April 2018
Effective Date: 10 April 2018
ISAGO Mandatory Observations – GOSM Ed 7

Aircraft Handling and Loading (HDL)

GOSARP Mandatory Observation Performed Related Details Comment
For example, flight number, aircraft type, Record what you saw (conformity or potential finding or
airline something you need to observe again, staff interviewed)

HDL 1.3.9 Driving of the GSEs ☐ Yes

☐ No

HDL 1.3.2 Parking of the GSEs ☐ Yes

☐ No

HDL 1.2.1 Operations of the GSE ☐ Yes

HDL 1.3.13 ☐ No
HDL 1.3.9 Adoption of all safety measures to ☐ Yes
prevent GSE incidents
HDL 1.3.13 ☐ No
HDL 1.3.6 Operation of ULD dollies &/or Baggage ☐ Yes
Carts
☐ No
HDL 1.3.6 Use of proper restraining tools ☐ Yes
☐ No
HDL 1.10.3 Use of guides and safety rails ☐ Yes
☐ No
HDL 1.10.1 Positioning of loading equipment ☐ Yes
considering the vertical movements
HDL 1.11.1 ☐ No
during loading/unloading/procedures
HDL 1.10.1 In-plane loading system operations ☐ Yes
HDL 1.11.1 ☐ No
HDL 1.3.10 Safe driving techniques being applied ☐ Yes
around aircraft
☐ No
HDL 1.3.11 Observe safe parking techniques being ☐ Yes
applied around aircraft
☐ No
HDL 1.3.12 Motorized GSE not left unattended with ☐ Yes
engine running except in cold weather
conditions ☐ No
HDL 1.3.13 GSE, when positioned at the aircraft has ☐ Yes
the stabilizers deployed
☐ No

Document: DOC.F28 – ISAGO MOs

Issuance Date: 10 April 2018
Effective Date: 10 April 2018
ISAGO Mandatory Observations – GOSM Ed 7

GOSARP Mandatory Observation Performed Related Details Comment

For example, flight number, aircraft type, Record what you saw (conformity or potential finding or
airline something you need to observe again, staff interviewed)

HDL 1.3.13 All the applicable safety equipment in use ☐ Yes

☐ No
(Ref to Programmed maintenance that ensures ☐ Yes
ORM 2.1.1) GSE remains safe to operate and in good
condition ☐ No
HDL 1.5.3 Operation of potable water units ☐ Yes
☐ No
HDL 1.5.5 Parking segregation of potable water ☐ Yes
units (protection of potable water)
☐ No
HDL 1.4.1 Operation of passenger boarding bridges ☐ Yes
as required by safety procedures
HDL 1.4.2 ☐ No
HDL 1.4.3
HDL 1.4.6
HDL 1.4.7
HDL 1.4.8
HDL 1.4.5 Prevent gaps between aircraft fuselage ☐ Yes
and bridge as applicable
☐ No
HDL 1.4.4 Only authorized operators are in the ☐ Yes
bridgehead
☐ No
HDL 1.8.3 ULDs are inspected for damage before ☐ Yes
loading
☐ No
HDL 1.8.1 Aircraft loading to prevent movement or ☐ Yes
spillage during flight
☐ No
HDL 1.8.2 Loading supervision by qualified person ☐ Yes
☐ No
HDL 1.8.4 ULD's unit number ☐ Yes
☐ No
HDL 1.8.4 ULD's unit destination ☐ Yes
☐ No
HDL 1.8.5 Loading information and data are ☐ Yes
transmitted for final weight and balance
calculation ☐ No

Document: DOC.F28 – ISAGO MOs

Issuance Date: 10 April 2018
Effective Date: 10 April 2018
ISAGO Mandatory Observations – GOSM Ed 7

GOSARP Mandatory Observation Performed Related Details Comment

For example, flight number, aircraft type, Record what you saw (conformity or potential finding or
airline something you need to observe again, staff interviewed)

HDL 1.8.6 LIR is signed and transmitted to Load ☐ Yes

Control
☐ No
HDL 1.9.1 Ground stability of an aircraft (where ☐ Yes
applicable) during loading and unloading
operations ☐ No
HDL 1.8.9 Loading/offloading ULDs are inspected ☐ Yes
for sign of dangerous goods leakages
HDL 2.1.1 ☐ No
HDL 2.1.4
HDL 2.1.5
HDL 1.8.9 Loading/offloading hold baggage are ☐ Yes
inspected for sign of dangerous goods
HDL 2.1.1 ☐ No
leakages
HDL 2.1.4
HDL 2.1.1 Verify the Dangerous Goods are handled ☐ Yes
and secured properly including mobility
aids (also collapsible models) and health ☐ No
care devices battery assessment
HDL 1.8.9 In case of DG leakages, the appropriate ☐ Yes
actions taken
☐ No
HDL 2.1.4 Verify the NOTOC completion ☐ Yes
☐ No
HDL 1.11.2 ULDs loading for positioning ☐ Yes
☐ No
HDL 1.11.3 ULDs loading for locking ☐ Yes
☐ No
HDL 1.11.2 ULDs loading for aircraft compatibility ☐ Yes
☐ No
HDL 2.2.1 Handling of Live Animals (as applicable) ☐ Yes
☐ No
HDL 2.2.1 Loading of Live Animals (as applicable) ☐ Yes
☐ No
HDL 2.2.2 Handling of perishable and temperature ☐ Yes
sensitive healthcare
☐ No

Document: DOC.F28 – ISAGO MOs

Issuance Date: 10 April 2018
Effective Date: 10 April 2018
ISAGO Mandatory Observations – GOSM Ed 7

GOSARP Mandatory Observation Performed Related Details Comment

For example, flight number, aircraft type, Record what you saw (conformity or potential finding or
airline something you need to observe again, staff interviewed)

HDL 2.2.2 Loading of perishable and temperature ☐ Yes

sensitive healthcare
☐ No

Document: DOC.F28 – ISAGO MOs

Issuance Date: 10 April 2018
Effective Date: 10 April 2018
ISAGO Mandatory Observations – GOSM Ed 7

Cargo and Mail Handling (CGM)

GOSARP Mandatory Observation Performed Related Details Comment
For example, flight number, aircraft type, Record what you saw (conformity or potential finding or something you
airline need to observe again, staff interviewed)
CGM 3.1.1 Availability of current ☐ Yes
CGM 3.1.2 documentation/manuals
☐ No

CGM 2.1.1 Use of dedicated ☐ Yes

acceptance checklists
☐ No

CGM 2.1.1 Use of all proper ☐ Yes

CGM 2.2.1 documentation, labeling,
tags marking etc. ☐ No
CGM 2.1.1 Dedicated storage areas ☐ Yes
for storage of Special
Cargo ☐ No
CGM 1.1.1 Receipt & transcription of ☐ Yes
data, by load control
department, to elaborate ☐ No
the planning of the aircraft
load
CGM 1.1.1 Flight files/ records of ☐ Yes
data transmission for
completeness ☐ No
CGM 1.1.1 Flight files/ records of ☐ Yes
data transmission to
compare with load sheet ☐ No
of corresponding flight
CGM 1.1.3 Completeness of report ☐ Yes
☐ No
CGM 1.1.3 Recording of assessment ☐ Yes
to include rejected
shipments (“Fit or not fit ☐ No
for transport”)
CGM 1.1.4 Weighing process of ☐ Yes
cargo on the scales
☐ No
CGM 1.1.4 Scales check records ☐ Yes
retention not be less than
6 months ☐ No
CGM 2.1.1 Completeness of DG ☐ Yes
acceptance checklist
☐ No

Document: DOC.F28 – ISAGO MOs

Issuance Date: 10 April 2018
Effective Date: 10 April 2018
ISAGO Mandatory Observations – GOSM Ed 7

GOSARP Mandatory Observation Performed Related Details Comment

For example, flight number, aircraft type, Record what you saw (conformity or potential finding or something you
airline need to observe again, staff interviewed)
CGM 2.1.1 Accuracy to DGD, to also ☐ Yes
include the following
elements: quantity per ☐ No
package, markings,
identification, labelling,
outer packaging,
overpacks and CAO
labelling
CGM 2.1.1 Completeness and ☐ Yes
accuracy of ULD tags,
either in flight files, or ☐ No
during DG build up
process
CGM 2.1.2 Dedicated Dangerous ☐ Yes
CGM 2.1.3 Goods storage area
☐ No
CGM 2.1.2 Segregation chart display ☐ Yes
(as per DGR, Table
9.3.A) ☐ No
CGM 2.1.4 CAO shipments are ☐ Yes
loaded into a Class C
Compartment ☐ No
CGM 2.1.4 CAO Class C ☐ Yes
Compartment remain
accessible to crews and ☐ No
other staff
CGM 2.2.1 Acceptance process and ☐ Yes
CGM 2.2.2 handling of Live Animals
☐ No
CGM 2.2.3 Acceptance process and ☐ Yes
handling of Perishable
☐ No
CGM 2.2.4 Acceptance process and ☐ Yes
handling of HUM
☐ No
CGM 2.2.5 Acceptance process and ☐ Yes
handling of Valuable
Cargo ☐ No
CGM 2.2.1 Handling is executed in ☐ Yes
CGM 2.2.3 appropriate storage
CGM 2.2.4 facilities ☐ No
CGM 2.2.5

Document: DOC.F28 – ISAGO MOs

Issuance Date: 10 April 2018
Effective Date: 10 April 2018
ISAGO Mandatory Observations – GOSM Ed 7

GOSARP Mandatory Observation Performed Related Details Comment

For example, flight number, aircraft type, Record what you saw (conformity or potential finding or something you
airline need to observe again, staff interviewed)
CGM 2.2.6 Overhang and Heavy ☐ Yes
cargo acceptance
☐ No
CGM 2.3.1 Cargo and mail, moved ☐ Yes
about or stored at the
airport prior to being ☐ No
loaded into an aircraft,
remains inaccessible from
unauthorized interference
CGM 2.3.2 Cargo and mail are ☐ Yes
retained in secure storage
and that cargo and mail ☐ No
consignments identified
as high-risk cargo are
subjected to the
appropriate security
controls
CGM 2.3.2 Cargo and mail identified ☐ Yes
as high-risk cargo are
subjected to the ☐ No
appropriate security
controls

Document: DOC.F28 – ISAGO MOs

Issuance Date: 10 April 2018
Effective Date: 10 April 2018
ISAGO Mandatory Observations – GOSM Ed 7

Aircraft Ground Movement (AGM)

GOSARP Mandatory Observation Performed Related Details Comment
For example, flight number, aircraft type, Record what you saw (conformity or potential finding or something you
airline need to observe again, staff interviewed)
AGM 1.1.1 ERA preparation ☐ Yes
AGM 1.1.2
☐ No

AGM 1.1.3 Chocks positioning ☐ Yes

☐ No

AGM 1.1.3 Safety cones positioning ☐ Yes

☐ No
AGM 1.1.4 GSE aircraft approaching, ☐ Yes
positioning and parking
☐ No
AGM 1.1.1 Aerobridge operations ☐ Yes
AGM 1.1.2
AGM 1.1.3 ☐ No
AGM 1.1.1 Apron conditions (FOD ☐ Yes
removal actions)
☐ No
AGM 1.2.2 Marshalling process ☐ Yes
☐ No
AGM 1.3.1 Pre departure walk ☐ Yes
around check: Power
cables removed ☐ No
AGM 1.3.1 Passenger boarding ☐ Yes
devices removed
☐ No
AGM 1.3.1 Service panels closed ☐ Yes
☐ No
AGM 1.3.1 Hatches closed and ☐ Yes
latched
☐ No
AGM 1.3.1 Handles are flushed with ☐ Yes
fuselage
☐ No
AGM 1.3.1 External dents / skin ☐ Yes
panel damages
☐ No

Document: DOC.F28 – ISAGO MOs

Issuance Date: 10 April 2018
Effective Date: 10 April 2018
ISAGO Mandatory Observations – GOSM Ed 7

GOSARP Mandatory Observation Performed Related Details Comment

For example, flight number, aircraft type, Record what you saw (conformity or potential finding or something you
airline need to observe again, staff interviewed)
AGM 1.3.1 Landing gear safety pins ☐ Yes
removed
☐ No
AGM 1.3.2 Chocks removal ☐ Yes
procedures
☐ No
AGM 1.3.2 Flight deck notification ☐ Yes
and confirmation
☐ No
AGM 1.3.3 Pre departure ramp ☐ Yes
preparation
☐ No
AGM 1.3.7 Pushback tractor ☐ Yes
connected to the aircraft,
not left unattended (If in ☐ No
cold weather, operator
shall take other
precautions)
AGM 1.3.8 Nose gear steering ☐ Yes
bypass pin installed
before tug is connected ☐ No
(for tow bar and tow bar
less)
AGM 1.3.8 Nose gear steering ☐ Yes
bypass pin removed after
completion of towing / ☐ No
pushback
AGM 1.3.16 Steering by pass pin ☐ Yes
shown to the cockpit
☐ No
AGM 1.3.16 Torque link reconnected ☐ Yes
(if disconnected)
☐ No
AGM 1.4.4 Prior to disconnecting, the ☐ Yes
tension is released from
the tow bar ☐ No
AGM 2.1.2 Main gear push back ☐ Yes
operations: Tractor unit is
appropriately configured ☐ No
for the aircraft type while
positioning the main gear
tractor for connection to
the aircraft

Document: DOC.F28 – ISAGO MOs

Issuance Date: 10 April 2018
Effective Date: 10 April 2018
ISAGO Mandatory Observations – GOSM Ed 7

GOSARP Mandatory Observation Performed Related Details Comment

For example, flight number, aircraft type, Record what you saw (conformity or potential finding or something you
airline need to observe again, staff interviewed)
AGM 2.1.4 The unit indicator lights ☐ Yes
are observed to verify the
tractor rollers are fully ☐ No
open before giving an all
clear signal to the flight
deck
AGM 2.1.5 Verify if the operator is ☐ Yes
aware of action to be
taken in case of an ☐ No
aircraft emergency
evacuation during main
gear pushback operations
AGM 1.5.1 Prior to towing, ☐ Yes
communication is
established ☐ No
AGM 1.5.1 All gear safety pins / ☐ Yes
sleeves are installed
☐ No
AGM 1.5.2 Authorization of flight ☐ Yes
crew or brake operator is
taken before moving ☐ No
aircraft
AGM 2.2.1 Pre taxi out checks for ☐ Yes
GSE outside ERA
☐ No

Document: DOC.F28 – ISAGO MOs

Issuance Date: 10 April 2018
Effective Date: 10 April 2018
ISAGO Mandatory Observations – GOSM Ed 7

Document: DOC.F28 – ISAGO MOs

Issuance Date: 10 April 2018
Effective Date: 10 April 2018