Jetstar has experienced significant growth across Australia, New Zealand, and Asia, reflecting the success of its low fare business model. It now operates over 2,350 flights per week to 52 destinations, carrying over 14.6 million passengers annually. Jetstar continues to focus on technology and partnerships to improve the customer experience while maintaining low fares and outstanding service.
Jetstar has experienced significant growth across Australia, New Zealand, and Asia, reflecting the success of its low fare business model. It now operates over 2,350 flights per week to 52 destinations, carrying over 14.6 million passengers annually. Jetstar continues to focus on technology and partnerships to improve the customer experience while maintaining low fares and outstanding service.
Jetstar has experienced significant growth across Australia, New Zealand, and Asia, reflecting the success of its low fare business model. It now operates over 2,350 flights per week to 52 destinations, carrying over 14.6 million passengers annually. Jetstar continues to focus on technology and partnerships to improve the customer experience while maintaining low fares and outstanding service.
Jetstar has experienced significant growth across Australia, New Zealand, and Asia, reflecting the success of its low fare business model. It now operates over 2,350 flights per week to 52 destinations, carrying over 14.6 million passengers annually. Jetstar continues to focus on technology and partnerships to improve the customer experience while maintaining low fares and outstanding service.
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THE QANTAS GROUP 36
Jetstar’s growth in Australia, New Zealand and across the Asia-
Pacific region reflects the success of our dynamic, low fares brand. We provide efficient, frequent services across a wide network of leisure destinations, operated by a modern fleet.
Six years after launching Australian domestic Domestic and Wellington, Christchurch and Queenstown services Jetstar offers 2,350 flights a week international expansion and will have eight A320 aircraft based in within Australia, New Zealand, Asia and In late 2009 Jetstar announced a major New Zealand by early 2011. internationally. The Jetstar network includes expansion of domestic capacity supported Jetstar continues to place a strong 52 destinations, and in 2009/2010 Jetstar by the addition of four A320 aircraft, focus on using technology to improve the carried 14.6 million passengers (excluding equating to the introduction of an extra passenger experience, with SMS boarding Jetstar Pacific). 700,000 seats per year. On the Jetstar passes to be introduced across our Jetstar offers more than 1,300 flights international network, we relaunched Australian and New Zealand domestic a week to 30 destinations on its domestic a four times weekly service from Cairns networks – adding to our existing web short-haul network within Australia and to Osaka and commenced operations check-in options and self-service kiosks international services from Australia. between Sydney and Fiji, while our at the airport. We have also announced The expansion of the Jetstar brand services to holiday destinations such plans to introduce the iPad for inflight into Asia, from Jetstar Asia’s growing as Bali, Phuket and Honolulu remain entertainment across our network in Singapore hub and with Jetstar Pacific in consistently popular. Australia, operations from Australia and Vietnam, has seen it drive the emergence Since replacing Qantas in operating potentially beyond. Our 10-point customer of low-cost travel in the world’s fastest- New Zealand domestic services in June charter – the ‘Jetstar Customer Guarantee’ growing region. 2009, Jetstar has established itself rapidly – underlines our commitment to matching in the market. We offer up to 84 return low fares with outstanding service. services each week between Auckland, 37 ANNUAL REVIEW 2010
Carried more than
50 million passengers since 2004, with more than half travelling for under $100.
Pan-Asian strategy Jetstar is also developing strategic
Jetstar Asia’s operations have benefited airline partnerships. In January 2010 from substantial investment, with an we announced a groundbreaking additional three A320 aircraft allocated to non-revenue partnership with AirAsia. our Singapore hub to support pan-Asian In June 2010 we further grew our interline growth, including the commencement agreements with Air France-KLM, enabling of services into mainland China. This has seamless ticketing across both airlines’ supported a 46 per cent increase in networks – the first such agreement passenger numbers through Singapore. covering all Jetstar airlines signed with From late 2010 this growth strategy will a full service carrier outside Qantas. extend to long-haul flying. New services out of Singapore to Melbourne and Auckland will be operated by two dedicated A330 aircraft and create 200 new jobs.
