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    Questionaire

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    Shivani Singh
    This questionnaire surveys customers of Allahabad Bank about their satisfaction with the bank's services. The bank is conducting the survey to better understand customer needs and improve how it provides banking services. The survey asks respondents about their demographic information, reasons for choosing Allahabad Bank, services used, ratings of various banking services, likelihood of recommending the bank, interest in other banks, and suggestions for improving Allahabad Bank's services.

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    Questionaire

    Uploaded by

    Shivani Singh
    76 views2 pages
    This questionnaire surveys customers of Allahabad Bank about their satisfaction with the bank's services. The bank is conducting the survey to better understand customer needs and improve how it provides banking services. The survey asks respondents about their demographic information, reasons for choosing Allahabad Bank, services used, ratings of various banking services, likelihood of recommending the bank, interest in other banks, and suggestions for improving Allahabad Bank's services.

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    This questionnaire surveys customers of Allahabad Bank about their satisfaction with the bank's services. The bank is conducting the survey to better understand customer needs and improve how it provides banking services. The survey asks respondents about their demographic information, reasons for choosing Allahabad Bank, services used, ratings of various banking services, likelihood of recommending the bank, interest in other banks, and suggestions for improving Allahabad Bank's services.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    76 views2 pages

    Questionaire

    Uploaded by

    Shivani Singh
    This questionnaire surveys customers of Allahabad Bank about their satisfaction with the bank's services. The bank is conducting the survey to better understand customer needs and improve how it provides banking services. The survey asks respondents about their demographic information, reasons for choosing Allahabad Bank, services used, ratings of various banking services, likelihood of recommending the bank, interest in other banks, and suggestions for improving Allahabad Bank's services.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    Questionnaire

    This questionnaire is administered to find out your satisfaction level in using the bank’s services. The
    bank is grateful to you for availing its services and through this survey, we intend to serve you better
    by improving the way we cater to your banking needs.
    Thank You

    1. Age of the respondent.


    18-25 years □ 26-40 years □
    41-55 years □ 55 years and above □

    2. Gender of the respondent.


    Male □ Female □

    3. Occupation of the respondent.


    Agriculture □ Business □ Government job □
    Job in private sector □ Self Employed □ Student □
    Labourer □ Pensioners □ Homemakers □
    Unemployed □ Professional □

    4. Reasons for choosing Allahabad Bank……


    Customer Service □ Brand name □ Security □
    Ease of deposit/ withdrawal □ Interest rates □ Branch availability □
    Nearness to office/residence □ Amicable staff □ Online banking services □
    Friend/family recommendation □ Cheaper service charges □

    5. Which are the services do you currently enjoy with Allahabad bank?
    Savings □ Debit Cards □ Credit Cards □
    Loans □ Fixed Deposits □ Internet Banking/Empower app □
    Life Insurance □ Health Insurance □ Safe deposit lockers □

    6. Rate the following services of Allahabad bank on 1-5 scale.

    S.No. Services Highly Satisfied Neutral Dissatisfied Highly


    Satisfied Dissatisfied
    1 2 3 4 5
    1 Process of Savings account
    opening
    2 Minimum Balance
    requirement for the
    account
    3 Service Charges charged by
    Bank
    4 Debit and credit cards
    provided with the account
    5 Accessibility of ATMs

    1
    6 Availability of easy Loan
    7 Response of Employees
    regarding products
    8 Convenience of opening a
    fixed deposit account
    9 Online banking services
    10 App Based Banking
    (Empower app)
    11 Bill Payment/Tax
    Remittance facilities
    12 Life insurance policies
    (including PMJJBY, PMSBY)
    13 Health insurance (USGICL)
    14 Convenience of opening a
    Demat and trading
    account.
    15 Safe deposit lockers
    16 Customer Handling

    7. How likely are you to recommend Allahabad Bank services to a friend or colleague?
    Very unlikely □ Somewhat unlikely □
    Neither likely nor unlikely □ Somewhat likely □
    Very likely □

    8. Would you like to avail services from any other banks in future?
    Yes □ No □

    9. If yes, then which bank?

    10. Reason for choosing the above bank

    11. Suggestions for improvement at Allahabad bank regarding its services if any.

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