NON TEACHING CREDIT COURSE ON A

COMPANY REPORT OF WESTERN

INDIA PRODUCTS (WIPRO)

NAME OF THE STUDENT: SARGAM JAJOO

ENROLLMENT NUMBER: A3104618060

PROGRAMME: B.COM (HONS) 4th Semester
BATCH: 2018-2021
FACULTY GUIDE: Dr. Nidhi Bhatt Pant
 Acknowledgement

I would like to thank my Faculty Guide Dr. Nidhi Bhatt Pant for her
immense guidance, valuable help and the opportunity provided to me
to complete the project under her guidance.

I would like to thank all faculty members of Amity College of Commerce

& Finance, for guiding and supporting me in the completion of report
from time to time.

Last but not the least, my gratitude to great almighty and my parents
without whose concerned and devoted support the project would not
have been the way it is today.

SARGAM JAJOO

A3104618060

BCOM (HONS) 4th Semester

ACCF

AMITY UNIVERSITY, NOIDA

 STUDENT UNDERTAKING

This is to certify that I have completed the Project titled “ A c o m p a n y r e p o r t

on WESTERN IN D IA N PR O J E C T S ( W I PR O )” in Amity College of
Commerce & Finance under the guidance of Dr. Nidhi Bhatt Pant in partial
fulfillment of the requirement for the award of degree of Bachelor of Commerce
at Amity University Noida. This is an original piece of work & I have not submitted
it earlier elsewhere.
 ABOUT

Wipro India Business, a part of Wipro Limited is a leading

global end to end IT transformation, consulting and
business process services provider and a pioneer in
Indian Market with decades of experience.
It’s a company recognized for its comprehensive portfolio
of services, strong quality processes, rich experience in
managing clients and great transformational capabilities
across various business verticals.
Wipro’s extensive IT services portfolio includes digital,
analytics, consulting, systems integration, application
development & maintenance, technology infrastructure
services, package implementation, R&D services, and
more.
Wipro India has operational facilities in cities across India.
In 2013, Wipro separated its non-IT businesses and
formed the privately owned Wipro Enterprises.
 HISTORY

EARLY YEARS

The company was incorporated as "Western India Palm

Refined Oil Limited" by Mohammad Premji in Amalner,
Maharashtra on 29 December 1945, which was later
presented as "Wipro". It was initially established as a
producer of vegetable and refined oils in Amalner,
Maharashtra, British India under the trade names of
farmer, sunflower and camel.
In 1966, after Mohamed Premji's death, his son Azim
Premji returned from Stanford University and took over
Wipro as its chairman at the age of 21.
During the 1970s and 1980s, the company shifted its
focus to new opportunities in the IT and computing
industry, which was at a nascent stage in India at the time.
On 7 June 1977, the name of the company changed from
Western India Vegetable Products Limited, to Wipro
Products Limited. In 1982, the name was changed again,
from Wipro Products Limited to Wipro Limited. Wipro
continued to expand in the consumer products domain
with the launch of "Ralak" a Tulsi based family soap and
"Wipro Jasmine", a toilet soap. In 1988 Premji took a loan
of 1 million dollars from Sonkar and Sons to set up the
project. Later the loan was waived.
1986–1992

In 1988, Wipro added mobile hydraulic cylinders and

heavy-duty industrial cylinders to its line of products. A
joint venture company with the United States' General
Electric in the name of Wipro GE Medical Systems Pvt.
Ltd. was set up in 1989 for the manufacture, sales, and
service of diagnostic and imaging products. In 1991,
tipping systems and Eaton hydraulic products were
launched. The Wipro Fluid Power division, in 1992,
developed the capability to offer standard hydraulic
cylinders for construction equipment and truck tipping
systems. The "Santoor" talcum powder and "Wipro Baby
Soft" range of baby toiletries were launched in 1990.

1994–2000
In 1995, Wipro set up an overseas design centre, Odyssey
21, for the projects of overseas clients. Wipro Infotech and
Wipro Systems were amalgamated with Wipro in April that
year. Five of Wipro's manufacturing and development
facilities secured the ISO 9001 certification during 1994–
95.
In 1999, Wipro acquired Wipro Acer. Wipro released new
products such as the Wipro SuperGenius personal
computers (PCs). In 1999, the product was the one Indian
PC range to obtain US-based National Software Testing
Laboratory (NSTL) certification for the Year 2000 (Y2K)
compliance in hardware for all models.
Wipro Limited joined with KPN (Royal Dutch telecom) to
form a joint venture company "Wipro Net Limited" to
provide internet services in India. In 2000 Wipro launched
Wipro OSS Smart and Wipro WAP Smart. In the same
year, Wipro was listed on the New York Stock Exchange.

2001–2010
In February 2002, Wipro became the
first software technology and services company in India to
be ISO 14001 certified. Wipro Consumer Care and
Lighting Group entered the market of compact fluorescent
lamps, with the launch of a range of CFL, under the brand
name of Wipro Smartlite. As the company grew, a study
revealed that Wipro was the fastest wealth creator for 5
years (1997–2002). It set up a wholly owned subsidiary
company (Wipro Consumer Care Limited) to manufacture
consumer care and lighting products. In 2004 Wipro joined
the billion dollar club. It also partnered with Intel for i-
shiksha. In 2006, Wipro acquired cMango Inc., a US-
based technology infrastructure consulting firm, and a
Europe-based retail provider. In 2007, Wipro signed a deal
with Lockheed Martin.It also agreed to acquire Oki Techno
Centre Singapore Pte Ltd (OTCS) and signed an R&D
partnership contract with Nokia Siemens Networks in
Germany.
In 2008, Wipro's entered the clean energy business with
Wipro Eco Energy.
2011-2018
In April 2011, Wipro signed an agreement with Science
Applications International Corporation (SAIC) for the
acquisition of their global oil and gas information
technology practice. In 2012, Wipro employed more than
70,000 H-1B visa professional temporary workers in the
United States.
In 2012, Wipro acquired Australian Trade Promotions
Management firm Promax Applications Group (PAG) for
$35 million. Also, in that year, Wipro Ltd. demerged its
consumer care, lighting, furniture, infrastructure
engineering (hydraulics and water and medical diagnostic
business) into a separate company to be named 'Wipro
Enterprises Ltd'. Prior to demerger, these companies
together contributed about 10% of the revenues of Wipro
Limited.
In 2014, Wipro signed a 10-year $1.2 billion contract
with ATCO, a Canadian Energy and Utilities corporation
based in Calgary, Alberta. This was the largest deal in
Wipro's history. In October 2016, Wipro announced that it
was buying Appirio, an Indianapolis-based cloud services
company for $500 million. In 2017, the company expanded
its operations in London.
In 2017, Wipro Limited won a five-year IT infrastructure
and applications managed services engagement with
Grameenphone (GP), a major telecom operator in
Bangladesh and announced it would set up a new delivery
centre there.
In 2018, the company began building software to help with
the General Data Protection Regulation (GDPR) in
Europe. In March 2018, Wipro said it would be buying a
third of Denim Group. In April 2018, the company sold its
stake in the airport IT services company JV.
In August 2018, Wipro paid US$75m to National Grid US
as a settlement for a botched SAP implementation that a
2014 audit estimated could cost the company US$1 billion.
Wipro had been hired as systems integrator in 2010, but
errors in the rollout, intended to replace an Oracle system,
caused serious losses and reputational damage.
To compete with Hindustan Unilever and Procter &
Gamble, in May 2018 Wipro Consumer Care and Lighting
announced it would increase Indian distribution of its
acquired personal care brands Enchanteur and Yardley.
Other recent acquisitions included Unza Holdings, LD
Waxson, and Zhongshan. On May 3, 2018, it was
announced that Wipro was opening manufacturing
locations in Andhra Pradesh and Guangzhou. On May 4,
2018, it was reported that Wipro's stock value had been
decreasing. The day earlier, it was reported
that HCL would likely unseat Wipro that quarter as the
third largest Indian IT company, after TCS and Infosys.

2019
In 2019, Wipro Consumer Care and the Ang-Hortaleza
Corporation signed a share purchase agreement for the
sale of 100% of the latter's stake in the personal care
business of Splash Corporation, the companies
announced on Monday, April 29. Wipro partnered
with Moogsoft, a AIOps company, to integrate unified alert
management, root cause analysis, proactive anomaly
detection and predictive capabilities for its customers.

Subsidiaries

Western India Products Limited

Wipro Limited is a provider of IT services, including
Systems Integration, Consulting, Information Systems
outsourcing, IT-enabled services, and R&D services.
Wipro entered into the technology business in 1981 and
has over 160,000 employees and clients across 54
countries. IT revenues were at $7.1 billion for the year
ended 31 March 2015, with a repeat business ratio of over
95%.

Wipro GE Medical Systems

Wipro GE Medical Systems Limited is Wipro's joint venture
with GE Healthcare South Asia. It is engaged in the
research and development of healthcare products. This
partnership, which began in 1990, today includes gadgets
and equipment for diagnostics, healthcare IT and services
to help healthcare professionals combat cancer, heart
disease, and other ailments. There is complete adherence
to Six Sigma quality standards in all products.
Sustainability
Wipro has been ranked 1st in the 2010 Asian
Sustainability Rating (ASR) of Indian companies and is a
member of the NASDAQ Global Sustainability Index as
well as the Dow Jones Sustainability Index.
In November 2012 Guide to Greener
Electronics, Greenpeace ranked Wipro first with a score of
7.1/10.

Listing and shareholding

Listing
Wipro's Initial Public Offering was in the year 1946.
Wipro's equity shares are listed on Bombay Stock
Exchange where it is a constituent of the BSE
SENSEX index,and the National Stock Exchange of
India where it is a constituent of the S&P CNX
Nifty. The American Depositary Shares of the company
are listed at the NYSE since October 2000.
Shareholding
The table provides the share holding pattern as of 30-Sep-
2018.
Shareholders (as on 30-Sep-2018) Shareholding

Promoter group led by Azim Premji 74.03%

Public 25.21%

Share held by Employees Trust 0.48%

Non Promoter Non Public Shares 0.48%

Awards and recognitions

 In 2018, Wipro received ATD’s Best of the BEST
Award.
 In March 2017, Wipro was recognized as one of the
world's most ethical companies by US-based Ethisphere
Institute for the sixth consecutive year. In May 2016, it
was ranked 755th on the Forbes Global 2000 list.
 Wipro won Gold Award for ‘Integrated Security
Assurance Service (iSAS)’ under the ‘Vulnerability
Assessment, Remediation and Management’ category
of the 11th Annual 2015 Info Security PG's Global
Excellence Awards.
 Wipro won 7 awards, including Best Managed IT
Services and Best System Integrator in the CIO Choice
Awards 2015, India
 In 2014, Wipro was ranked 52nd among India's most
trusted brands according to the Brand Trust Report, a
study conducted by Trust Research Advisory.
 Wipro was ranked 2nd in the Newsweek 2012 Global
500 Green companies.
 Wipro received the 'NASSCOM Corporate Award for
Excellence in Diversity and Inclusion, 2012', in the
category 'Most Effective Implementation of Practices &
Technology for Persons with Disabilities'.
 In 2012, it was awarded the highest rating of
Stakeholder Value and Corporate Rating 1 (SVG 1)
by ICRA Limited.
 Wipro honored as 2010 Microsoft Country Partner of the
Year Award for India.
 It received National award for excellence in Corporate
Governance from the Institute of Company Secretaries
of India during the year 2004.
 Services Offered

IT services

 Application Development & Maintenance

 Architecture Consulting
 Business-t0-employee(B2E) solution
 Business intelligence &data warehousing
 Business Process Management (BPM)
 Content Management
 Customer relationship management (CRM)
 E-Business
 Enterprise resource planning (ERP)
 E-procurement & b2b Marketplaces
 Enterprise security
 Package selection and implementation
 System integration
 Supply chain management
 Enterprise application integration
 Technology infrastructure services
 IT SERVICE OFFERING BY WIPRO

 A pplic atio n Develo pm ent & Maintenance

Designi ng and devel oping innovati ve sol uti ons i s Wi pro’s

f ort e. With 15 years of ex peri ence i n appli cati on
devel opment , Wi pro creative ideas, proven f rameworks
and ex peri enced prof essional s deli ver ground -up, but
stat e of the art soft ware soluti ons that address customer
needs. Wi pro combi nes best - of -breed t echnol ogi es wi th
t he still - valuabl e components of l egacy syst ems t o help it s
cust omers accomplish business goal s.

Wi pro services i n t hese areas are f ocused on:

Appli cat ion deve lopment

M i g r a t i o n a n d C u s t o mi z a t i o n
Enterprise Application Integration

Application maintenance

A p p l i c a t i o n d e v e l o p me n t

Th is in clu des Tu rn key web based, clien t serv er and

wireless ap plication dev elopmen t and enhan cemen ts to
leg acy applications
M i gr a t i o n a n d C u s t o m i z a t i o n .

Thi s incl udes:

 Versi on upgrade servi ces,

 Database migrati on,
 Language migration,
 Reengineering,
 Functi onalit y upgrades
 Porti ng

E n t e r p r i s e Ap p l i c a t i o n I n t e g r a t i o n

Ent erprise Appli cati on Integrati on (EAI ) creates a uni fi ed

el ect roni c business envi ronment across t he ext ended
enterpri se, i ntegrating exi sting appli cati ons with business
processes, even as it enabl es seaml ess interact ion
between customers, part ners and suppli ers. Wi pro has
devel oped powerf ul EAI syst ems t hat i nt egrat e business
st rat egy wit h technol og y.

A p p l i c a t i o n ma i n t e n a n c e

Wip ro offers its clien ts, 24x7 application su sten an ce and

enh an cemen ts. Th ey h av e ov er 10 years of exp erien ce in
re mo te main ten an ce of IBM main frame an d Clien t/Server
app lications. Ou r 500 0 -person year’s expertise covers a
wide rang e of app lications, wh ich are remo tely main tained
th rough Offsh ore Dev elo p men t Centers in Ind ia.
 A rc hitec ture Co nsulting

To deliv er th e exp ected retu rns to a busin ess, IT in itiatives

n eed to b e in syn erg y with an o rgan ization s strateg ic
ob jectives. Wip ro 's Enterp rise Info rmation Architectu re
serv ices h elp clien ts assess d ifferen t techno log y strategies
so th at organ izations are able to align their techno log y
initiativ es with th eir b usiness strateg y. Th ese s erv ices
suppo rt an org anization s IT in itiative b y p rov iding
strategic, architectu ral, o peration al and imp le men tation
p lannin g.

W e A Ve Me t h o d o l o g y

Wip ro with its p rov en exp erien ce has dev elop ed WeAVe, a
un iqu e methodo log y that helps enterp rises to align th eir IT
ob jectives with bu sin ess go als. Wip ro's Evolv e / Architect
/ Validate (WeAVe) p ro cess mo d el rep resents th e typ ical
b ase metho dolog y u sed in th e consultin g engag emen ts with
clients. Th is is a p rov en methodo log y that b rin gs in th e
b est p ractices in th e techno log y areas as well as op timizes
the cost facto rs b y its ability to off sho re a lot of wo rk in
d ifferen t phases .

 E-B USINESS
Wipro e-Business: Connecting IT Investments with Business returns

To b etter sense and respond to th e n eeds of you r

custo mers, o r th reats f ro m y ou r co mp etito rs, yo u'll n eed
h elp f ro m partn ers who und erstand you r bu siness
p ro cesses, you r ind ustry, and the un iqu e oppo rtun ities and
ch allen ges you r bu sin ess faces. The on de man d
env iron men t requ ires simu ltan eou s sp eed and po wer-on a
limited bu dget.
Wip ro 's e-Business solu tion su ites h av e h elp ed man y
fo rtun e 1000 org anization s realize th eir v ision and at th e
same ti me op ti mize ex isting resou rces, redu ce costs and
max i mize revenu e. Discover ho w Lattice g rou p sub sid iary
18 6 k b eca me the first telecom serv ice p rovider in UK to
d eliv er web en a bled teleco m serv ices u sing Wipro's
co mp reh ensiv e e -Bu sin ess so lution serv ices.

ENTERPRISE RESOURCE PLANNING (ERP)

Wip ro 's so lution s in En terp rise Resou rce Plan ning (ERP)
h elp you in au to mating the enterp rise, and speed s u p
tran sactio ns across th e o rg ani zation . Th ese so lu tio ns are
typically in tegrated with Supp ly Ch ain , HR and Payroll
systems, E -p ro cu remen t, E -Co mmerce and CRM
app lications. We co mb in e an integ rated so lu tio ns
app ro ach, ex perien ced p roject teams, o ffsho re d eliv ery,
and strong techn olog y p ra ctices in solution s like SAP,
Oracle, Peo plesoft and Baan .
Wip ro 's emp h asis on best p ractices lik e ASAP fo r SAP R/3
I mp le men tation an d AIM fo r Oracle applications, busin ess
p ro cess exp ertise, and co mmi t men t to qu ality as testified
b y Wip ro 's SEI -CMM Lev el 5 statu s, h av e mad e th em f irst
cho ice fo r leading o rg anization s arou nd th e glob e.
E-PROCUREMENT & B2 B MARKETPLACES

Wip ro 's E -p ro cu remen t and E - mark etp laces g rou p fo cu ses

on p ro vid ing e -p ro cu re men t services and e - mark etplace
solu tions th at i mp rov e th e ef ficien cy of Ind irect Goods
Procu remen t o r MRO Procuremen t. It also en ab les In tern et
solu tions fo r market mak ers to p rovide a co mmo n p latfo rm
fo r bu yers and sellers to redu ce p u rch asing co sts and sh are
o th er v alu e add ed off ering s lik e p aymen t serv ices,
logi stics, and fu lfillmen t.
As a Certified Arib a Systems In teg rato r (CASI) p artn er of
Arib a, Wip ro help s th eir clients fo rmu late and imp lemen t a
strateg y to ach iev e co st -savings fo r in itiatives in th is area.
Wip rio p rov ide the m with a co mp lete solu tion f ramew o rk
that perf ectly relates to their ind iv idu al pain areas. Also
intrinsic in their app ro ach in th e p recise ro ad map that
starts f ro m cu sto mized p ro totyp e d ev elop men t at Wip ro ’s
offsho re Co E, fo llo wed b y rigo ro us assessment of cu rrent
env iron men t, go ing righ t th rou gh to imp lemen tation and
po st imp le men tation suppo rt.

ENTERPRISE SECURITY

Wi proWebsecure™, a l eading appli cati on securit y

provi der, i s identit y and a permissi on inf rast ructure
product t hat off ers a whol e range of appli cation securi ty
f eatures and hel ps organi zations l everage a st rong return
on t hei r t echnol ogy i nvest ments. Wi proWebsecure™ al so
enabl es organiz ati ons t o prot ect t hei r web appl icati ons,
servi ces and online t ransactions with cust omers, part ners,
vendors and employees. Reckoned as one of t he most
rel i abl e, avai l abl e and servi ceabl e sol ut i on avai l abl e
t oday, Wi proWebsecure™ has been the chosen sol uti on of
enterpri ses across the gl obe in a wi de range of indust ri es.

PA CKAGE SELECTION AND IMPLEMENTATION

Choosing t he Right Package suit ed t o yo ur need can be a

t ough nut to crack. Equall y vexi ng i s package
i mpl ement ati on t hat can be expensive and ti me -
consuming. Wipro gui des you through ef fecti ve deci si on-
making t hrough package eval uation and selection and
t hen i mplement it seaml essl y t o achieve desired benefit s.

Wi pro off ers package selection and soft ware

i mpl ement ati on servi ces across all t echnol ogy domai ns
li ke E- Business, ERP, SCM, CRM, Ent erpri se Appli cati on
I nt egrat ion, Dat a Warehousi ng, and Web Securit y.

SYSTEM INTEGRATION

It ’s never been m ore chall enging buil di ng sol uti ons with
myriad of t echnol ogy choi ces supporti ng an ever -dynami c
business envi ronment

The Breadt h and Depth of our Syst em Int egration

Capabiliti es enabl es us t o l everage your I T invest ment s,
mi ni miz e your ri sk and deli ver com pl et e syst em
i nt egrat ion servi ces and sol uti ons addressed t o your
uni que business needs.

We combi ne compl ex technol ogi es t ogether wit h our

proven processes to maxi miz e compati bilit y,
i nt eroperabi l i t y and ent erpri se wi de i nf ormat i on
i nt egrat ion.

Syst em I nt egrati on portf oli o off ers:

Archit ect , I nt egrat e and Manage custom appli cati on and

i nf ormati on i nfrast ructures

I nt egrat ion of Soft ware and Hardware component s

Network I nt egration

Ent erprise Appli cati on Integrati on

Legacy to Web Migrat ion

SUPPLY CHA IN MA NAGEMENT

Wi pro provi des compl et e busi ness consulti ng and

t echni cal i ntegrati on servi ces f or suppl y chai n
management (SCM). Wi pro’s years of ex perience in doing
large- scal e ERP i mpl ementati ons have cont ribut ed greatl y
t o thei r eff ort s in t his area.

Thei r Suppl y Chain soluti ons are f ocused on helpi ng

cli ents address key i ssues l i ke Purchasi ng, I nbound
Logisti cs, Operations, Warehouse Management, Outbound
Logisti cs, and Demand Management. Our SCM t echnol ogy
practi ce provides experti se in soluti ons li ke i 2, SAP and
Oracl e backed by ex peri enced t echni cal and functi onal
consultants as well as certifi ed product ex pert s.

ENTERPRISE APPLICATION INTEGRATION

Del i vering t he ri ght product , at t he ri ght t i me, at t he right
place

Achi eving seaml ess i nt egration i s not all that easy as it

appears, as it invol ves i nt egrati on of internal , home
grown appli cati ons, l egacy syst ems wit h the ext ernal
business processes and syst ems.

Wi pro's ex perti se in t he EAI space i ncl udes specializati on

on middl eware product s li ke MQSeri es, Se ebeyond,
webMethods, WebSphere, Ti bco, Vit ri a and Mercat or.
Wi pro has also devel oped an opti miz ed EAI Project
met hodol ogy and product eval uati on f ramework based on
work ex peri ence wit h large Fort une 500 companies across
i ndust ry domains and geographi es.

Wi pro i s one of the fi rst IT consulti ng organiz ati ons t o

recogni ze and devel op the ex perti se requi red to
i mpl ement i ntegrati on soluti ons usi ng EAI t echnol ogy.
Thi s has hel ped Wi pro i mpl ement busi ness criti cal EAI
soluti ons for a number of cust omers, devel op
met hodol ogy, standards and t emplates t o speed up
project i mpl ementati ons.

Wi pro's servi ce off erings i n EAI provi de t he fol lowi ng

cl ear cut benefit s t o any business:

Reduces sys t ems/IT t otal cost of ownership

Maximizes investments in existing systems

Implements business change in underlying information technology systems

 Provides global enterprise visibility of information and business processes

Extends supply chain visibility

TECHNOLOGY INFRASTRUCTURE SERV ICES

Wit h IT i nf rast ructure becomi ng the backbone of most

businesses, I T i nf rast ructure availabilit y has become a
mi ssion- criti cal need f or any gl obal ent erprises. Wi th t wo
decades of ex peri ence i n provi ding I T I nf rast ructure
soluti ons and operati ons support t o large ent erprises,
Wi pro is a p i oneer in t he Multi - sit e servi ce deli very model
wit h its Of fshore Support Centers t o provi de a base f or
enterpri ses to i ncorporat e Foll ow t he Sun remot e
management strategi es f or IT operati on.

Product design services

Hardware Desi gn

Syst em Soft ware Development

Testi ng, Verifi cation and Val idation

Support Servi ces

PRODUCT DE SIGN SE RVICES OF WIPRO

As product manufact urers and plat form vendors across

t he worl d, st rive t o make bett er product s with short er
devel opment cycl es and reduced total co st of ownershi p,
Wi pro Technol ogi es partner wit h them t o provi de
comprehensi ve sol uti ons i n product lif ecycle management
and product real izati on. I n an arena where outsourcing is
still in it s nascent stages, Wi pro i s one of the largest
product devel opment out sourci ng compani es i n t he worl d
and have partnered wit h over 100 t echnology cust omers
in t he last t welve years.

Thei r Product Design Servi ces portf oli o i ncludes sol utions
across t he spect rum. W ipro’s servi ce off eri ng are

 HAR DWARE DESIGN

 A S IC d e s i gn
 So C d e s i gn
 F PG A b a s e d d e s i gn
A SIC Design

At Wi pro's VLSI Design Cent er, ex ecuti on of projects

encompassi ng archit ect ure, desi gn, impl ementati on,
verifi cati on, int egrati on, physi cal design, silicon val idati on
and support for product engi neering of ASIC and SoC
Designs i s done.

Wi pro’s ext ensive po rtf oli o of design wins incl udes

designs up t o 0. 13 u geomet ries, operating at up t o 1 GHz,
design siz es i n multi - milli on gat es and having pin -counts
i n ex cess of 1200 pi ns on a vari et y of packages. Wi pro i s a
"pure- play design house" and have target ed desi gns t o a
range of process t echnologies and li braries. Li kewise,
Wi pro’s t ool s ex perti se spans t he l eading EDA t ool
f amili es of Cadence, Mentor Graphi cs, Synopsys and
ot hers.

Wi pro’s design capabilit y incl udes:

Architecture and Design
 A r c hi te c tu r e de f i n i ti o n,
 M o d el i ng a n d A na l y s i s
 H W - S W Co - des i g n
Design Methodology & Flow
 D es i g n M e t ho do l o g y Co ns ul ti ng
 T o o l s F l o w S et u p
 S o C Co - d es i g n P l a tf o r m
 S o C R a pi d Pr o to ty pi n g P l a tf o r m
 I P Q u a l i f i ca t i o n
Functional Verification
 P l a n ni n g , S et u p a n d E x e c uti o n
 H D L / C / H V L, S i n g l e o r mi x ed mo de
  Automated testbench creation and test execution
 A s s er ti o n b a s e d v er i f i c a t i o n
 H W Pr o to ty pi ng B o a r d d es i g n
Design Implementation
 R T L c o d i n g i n V er i l o g / V H D L
 D F T Lo g i c Ins er ti o n a n d O p ti mi za ti o n
 C h i p Vi r t ua l P r o to ty pi ng
 H i er a r ch i ca l o r f l a t Ph y s i ca l d es i g n
 P h y s i c a l S y nt h es i s / O p ti mi z a t i o n
 S i g na l I nt eg r i t y Is s u e Pr ev e nti o n , A na l y s i s a n d R ep a i r
 P h y s i c a l V er i f i ca t i o n
 S ta ti c T i mi ng A na l y s i s
 L o g i c E q ui v a l e nce C h ec ki ng
 A T PG / t es t v e c to r g e ne r a ti o n
Silicon Validation
 I n t er f a c e to F o un d a r y , T es t a nd P a c ka g e H o us e s
 D i a g no s ti cs a n d f i r mw a r e
 V a l i d a t i o n B o a r d d es i g n
Product Engineering Support

SOC Design

S Y S T E M - ON - C HI P

Ti me-t o- market pressures and t he need f or i nt egrating

more f uncti ons i n sili con is f ueling t he SoC market 's
growt h. At Wi pro, people l everage on an ext ensi ve
i nt ell ectual propert y (IP) portf oli o, syst ems knowl edge
and experi ence wit h t echnol ogi es li ke ARM t o target
specifi c verti cal market s wit h Syst em - on-Chi p sol uti ons
t hat meet a supe rset of applicat ion needs.
They have t ransl at ed a decade of VLSI desi gn ex peri ence
i nt o a proven design met hodology f or complex SoCs.

Wi pro's SoC Cent er can jump -start Syst em - on- chi p designs
wit h its product - ready SoC Archit ect ure Platf orm (SoC -
RAPToR™) t hat provi des early -t o- market , high
performance design capabi lities with the best chances of
fi rst- ti me sili con success. Wi pro i s an ARM -approved t hi rd
part y desi gn center under the ARM ATAP™ Technol ogy
Access Program.

Wi pro’s portf oli o of services:

 Compreh ensive SoC design and i mpl ement ation

 Re engi neering and retarget ing servi ces
 SoC Peri pheral block desi gns
 Core t echnol ogy li censing
 Embedded Soft ware (OS Port , Boot Code, Dri vers,
Fi rmware, Appli cation Sof tware)

A pl atf orm based soluti on such as SoC - RAPToR

consolidat es two key requi rement s of market readiness
and desi gn fl exi bilit y. By using a predefi ned pl atf orm, t he
design t eam st arts f rom a previ ousl y synt hesi zed and
verifi ed set of f uncti ons.

Reduces overall design ti me, t hus gai ni ng time -t o- market

advantage.

A desi gn that can be customiz ed t o meet appli cati on

specifi c needs by adding or removing any of t he validat ed
component s or by addi ng 3rd part y bl ocks.
User conf i gurabi l i t y and desi gn f l ex i bi l i t y t o provi de
product ready ref erence archit ect ures f or digit al audio
players, handheld devi ces digit al cameras and other
consumer applicat ions.

FPGA

Wi pro of f ers FPGA Designs along wi th our Board Design.

Our VLSI t eam has good ex perti se in designing Multi -
Milli on gate FPGAs to t est t he compl et e l ogic functi onalit y
i n a syst em envi ronment much before the manufact uring
phase

Wit h i ncreasi ng Compl exi ty of I C designs, t he need f or

t horough design verifi cati on t o ensure fi rst ti me sili con
success is inevit abl e. I n order t o ensure Logi c
f uncti onali ty in a Syst em envi ronment , Wipro’s VLSI t eam
off ers the f oll owing :

Proven Expert ise i n compl ex FPGA Desi gns

 E x t en d i n g u p to 1. 5M N A S IC g a tes ( X CV 4 00 0 dev i c e)
 D D R S D R A M i n t er f a ce o per a t i n g a t 1 6 0 M H z i m pl e m e nt e d i n
V i r tex F PG A
  Use of Verilog / VHDL for Design Entry
 P h y s i c a l S y nt h es i s ba s e d f l o w f o r hi g h f r eq u enc y des i g ns

E x p er i e n ce i n w o r ki ng o n v a r i o us l ea di n g F PG A v en d o r s

 E x p er i e n ce i n X i l i nx , A l t er a , A c tel D ev i c es
 E x p er i e n ce i n Vi r t ex , A p ex S er i es o f D ev i c es
 X PE R T S P a r t n er s h i p w i th X i l i nx

D ef i n ed a n d pr o v e n F PG A de s i g n m e t ho d o l o g y & G ui d el i ne s -
E a g l eW i s i o n

 E s t a b l i s he d g u i de l i ne f o r F P G A s el e ct i o n
 P r o v e n m et ho do l o g y f o r t i m i n g cl o s ur e
 P r o v e n t ec h ni q ue s f o r a r ea o p ti m i za ti o n a n d f i tm e n t
 E s t a b l i s he d G ui de l i ne f o r A S IC to F PG A Co n v er s i o n
 W i p r o ' s Ver i f i ca ti o n E nv i r o nm e nt C r e a t i o n T o o l - WA V e

O t h er S e r v i ce s o f f er ed a r e : -

 B o a r d D es i g n
 ASIC Design
 T ur n ke y S y s te m D es i g n
 F i r mw a r e a n d S o f tw a r e D e v el o p me n t

SYSTEM SOFTW ARE DEVELOPMENT

 Operating Systems
 Device Driver Development

Wi pro has over a decade of ex perti se in devel opi ng

soluti ons and servi ces around vari ous operating syst ems
such as:
 U ni x
 W i n do w s
 Mac
 R T OS
 P r o pr i et a r y OS o f o ur c us to m er s
Wi pro has a st rong f ocus on Linux

Wi pro’s off erings incl ude

 P o r ti ng OS
 A da p ter f i r mw a r e
 D ev i c e d r i v er s - d i s k, te r m i n a l , ne tw o r k, pr i n te r
 P r o to co l s t a cks - T C P/ I P , X 2 5, A T M , F R , OS I
 N e tw o r k M a na g em e n t - C y b er ma na g e , H P - O V
 M i d dl ew a r e - D a t a ba s e E ng i ne , D C E , X - w i n do w s , W IN
 V er i f i ca ti o n t es t s ui tes
 P e r f o r ma n ce tu ni ng
 6 4 bi t m i g r a t i o n
 C l us ter i n g a n d f a u l t to l er a n t co mp u ti n g

Wi pro has expertise in developi ng devi ce dri vers f or

vari ous devi ces f or several cli ents. They have devel oped
over 200 Drivers on multi pl e platf orms such as
  Host based - UNIX, Linux, Windows
 E m b ed d ed - Vx Wo r ks , pS OS , Li n ux , Wi n CE
 M ul ti pl e A r c hi t ec t ur es : WD M , N D IS , K e r n el mo de, H B A ,
G LD , I LD
 P e r f o r ma n ce tu ni ng t hr o ug h mu l ti t hr e a di ng
T h e y h a v e d e v e lo p e d d r i v e r s f o r I n t e r f a c e s & D e vi c e s l i k e
1 3 9 4 ( O HC I C o mp l i a n t ) , U S B , D VB
Driver for printers, scanners and MFP
S t o r a g e : I n t e l l i ge n t P C I S C S I , F C , R AI D
N e t wo r k i n g : F a s t Et h e r n e t , F D DI , Gi g a b i t , To k e n R i n g , I R ,
A T M , Li n k a g g r e g a t i o n
They have ex ecut ed a di verse range of project s for l eading
peri pheral vendors li ke EPSON, Toshiba, SHARP and Canon.

TESTING, VERIFICA TION AND V A LIDA TION

 I n t er o pe r a bi l i ty t es ti ng

 V er i f i ca ti o n & Va l i d a t i o n

 S y s t em s I n te g r a ti o n

Interoperability testing

Wi pro’s Int eroperabi lity and t esting busi ness uni t f ocuses
on hel pi ng cust omers t ake def ect f ree, f eat ure - ri ch new
products t o market i n as short a ti me as possibl e. Wipro’s
Gl obal Verifi cation Centers act as secure, vi rt ual
ext ensions of cli ent envi ronments — off eri ng si gnif icant
ti me and cost advantages. Wi pro al so off er onsit e
verifi cati on servi ces where skill ed t eams compli ment
cli ent resources.
W ipro ’s verificatio n and validatio n services co ver :
F u n cti o n a l a n d pa r a me tr i c tes ti ng
 R e g r es s i o n t es ti n g

F ea tu r e a n d Pr o du c t tes ti ng

S i m ul a t ed l o a d pe r f o r ma n ce tes ti n g

C o m p a ti b i l i ty t es t i ng

C u s to m er a c ce p ta n c e t es t i n g

T es t m a n a g em e nt

T h e f o l l o w i n g a r e pr o j e c ts Wi pr o h a v e ex e cu t ed i n t hi s a r e a :

 E s t a b l i s h me n t o f a v er i f i ca ti o n l a b f o r a N o r t h A m er i ca n
T el e co m ma j o r f o r o ng o i n g v er i f i c a ti o n o f t h ei r O p ti cal
n e tw o r k pr o d u c ts
 E s t a b l i s h me n t o f a G S M t es t l a b f o r a g l o ba l w i r el es s
e q ui p me n t de s i g n er f o r N e two r k e l e m en ts t es ti ng
i n cl u di ng , R eg r e s s i o n T es ti n g , T e s t A u to ma ti o n a nd
N e tw o r k S i mu l a ti o n
 D es i g n a n d d ev e l o pm e nt o f d i a g no s ti c s o f tw a r e f o r a n
A T M co n c en tr a to r pr o d u ct f o r t h e w o r l d l ea d er i n
Datacom
 E n d - t o - en d v er i f i c a ti o n r es po ns i b i l i ti e s o n a n o n g o i ng
b a s i s f o r t h e s o f tw a r e r el ea s es o f a p ub l i c c a r r i er s w i tch
f o r a N o r t h A m er i c a n T el e co m e qu i p me n t v e n do r
 V er i f i ca ti o n s er v i c es f o r th e w o r l d l ea d er i n D es kto p
a p pl i c a t i o n s

S Y S T E M I N TE GR A TI ON
It’s never been more challenging building solutions with myriad
o f t e c hn o l o g y c h o i ces s u p po r ti ng a n ev er - dy n a mi c bu s i nes s
e n v i r o n me nt

T h e B r e a dt h a n d D e pt h o f o ur S y s t ems I n te g r a ti o n Ca pa bi l i t i es
e n a bl e s Wi pr o to l ev er a g e c us to m er ’s I T i nv e s t me n ts , m i ni mi ze
t h ei r r i s k a n d d el i v er co m pl e te s y s t ems i n te g r a ti o n s er v i ces a n d
s o l u ti o ns a d dr es s ed to cu s to m er ’s u ni qu e b us i nes s ne e ds .

W i p r o co m bi n e co m pl ex t e ch no l o g i es to g e th er w i t h t he i r pr o v e n
p r o ce s s es to m a x i mi z e co m pa ti bi l i t y , i n ter o p e r a bi l i ty a n d
e n te r p r i s e w i d e i n f o r ma ti o n i nt eg r a ti o n.

W i p r o ’s S y s t e ms I n t eg r a t i o n po r tf o l i o o f f er s :

 A r c hi te c t, I nt eg r a t e a nd M a na g e c u s to m a p pl i c a t i o n a n d
i nf o r ma ti o n i nf r a s tr u ct ur es
 I n t eg r a t i o n o f S o f tw a r e a n d H a r dw a r e co m po n en ts
 N e tw o r k I n te g r a ti o n
 E n te r p r i s e A p pl i ca ti o n I nt eg r a t i o n
 L e g a cy to We b M i g r a ti o n

 S U P P O R T S E R VI C E S

Technology infrastructure services

W i t h I T i n f r a s t r uc t ur e be co mi ng th e b a ck bo ne o f mo s t
b u s i ne s s es , I T i nf r a s t r u c t ur e a v a i l a b i l i ty ha s be co m e a mi s s i o n -
c r i ti ca l n ee d f o r a ny g l o b a l e nte r pr i s es . Wi th tw o d e ca de s o f
e x p er i e n ce i n p r o v i di ng I T I n f r a s t r u c t ur e s o l uti o ns a nd
o pe r a ti o ns s up po r t to l a r g e en te r pr i s es , Wi pr o i s a pi o ne er i n
t h e M ul ti - s i t e s e r v i c e d el i v er y m o del w i t h i ts O f f s ho r e S u p po r t
C e n ter s to pr o v i d e a ba s e f o r ent er pr i s es to i n co r po r a t e F o l l o w
t h e S u n r e mo t e m a na g e m en t s t r a t eg i es f o r IT o pe r a ti o ns .
 Business process outsourcing

 Finance and accounti ng servi ces

 Payment servi ces
 I ndust ry Admi ni st rat ion Servi ces
 HR Processi ng servi ces
 Supply chai n servi ces
 Knowl edge servi ces

B USINESS PROCESS OUTSOURCING – B P O

A s o r g a ni za ti o ns a r o u n d t h e w o r l d s tr i v e to i m pr o v e t h e q u a l i ty
o f th ei r pr o c es s e s w h i l e ma na g i n g th ei r bo tto m l i n es , B us i n es s
P r o ce s s O u ts o u r c i ng ha s b eco me t he new i m per a ti v e. Wi pr o
Spectra mind, India's largest third -party offshore BPO provider,
p a r t ner s w i t h th e i r cl i e nts to p r o v i d e a f u l l s p e c tr um o f B P O
s er v i c es co v e r i ng a l l f i v e l ev e l s :

D a t a e nt r y

R ul es - s e t pr o ces s i n g

D e ci s i o n - ma ki ng

D i r e c t c us to mer i n ter f a ce

E x p er t k no w l e d g e s er v i ces

W i p r o f ur t her c l u b i ts v a s t IT s o l u ti o ns ex pe r i en c e o f tw o
d e c a d es a n d a d i v er s e do ma i n e x p er ti s e to s er v e F o r t u n e 5 00
c u s to m er s w o r l dw i d e. F o r ex a m pl e, a l ea di ng F o r t u n e g l o ba l PC
m a n uf a c tu r er cho s e W i pr o S p ec tr a mi n d f o r o u ts o u r ci ng t e ch n i c a l
s u p po r t to a c hi ev e s i g ni f i c a nt co s t s a v i ng s w hi l e i m pr o v i ng a n d
m a i n ta i n i n g t h e q u a l i ty o f s er v i ce d el i v er y to i ts c u s to m er s

Wip ro ’s Busin ess Pro cess Ou tsou rcing po rtf olio in clud es
end -to -en d so lution s acro ss a sp ectru m o f indu stries

SERV ICE OFFERI NG

 Custo mer Interactio n Services

T h e co s t o f a c qu i r i n g a new cus to m er i s f i v e ti m es t h e co s t o f
r et a i ni ng a n o l d o n e. A n d hen c e i t i s i mpo r t a nt t h a t y o ur
c u s to m er i n te r a c t i o n i s m a na g e d i n t he b es t po s s i bl e w a y .
C u s to m er In te r a c t i o n S er v i ces a t Wi pr o a r e ta i l o r e d to pr o v i de
superior customer interaction and hence leverage every
c u s to m er r e l a ti o n s hi p to t h e f u l l e s t. W i pr o ’s po r tf o l i o i nc l u d es a
w ho l e g a m ut o f cu s to me r f a c i ng o f f er i ng s i n cl u di ng 24 /7
c u s to m er s u p po r t t hr o ug h v o i ce ( i n - bo u nd a n d o u t - bo u n d c a l l s ),
e - m a i l a nd w eb m e di u ms , te l e m a r k e ti ng s er v i c es , t ec h ni ca l
s u p po r t s e r v i ces a nd e m pl o y ee I T h el p des k s er v i c es . W i pr o
s er v es m ul ti pl e i n d us t r i e s i nc l u di ng i ns u r a n ce , ba n ks , f i na n ci a l
s er v i c es co m p a n i e s , r et a i l er s a n d O E M ' s .

BENEFITS
T h e k ey be n ef i ts o f us i ng Wi pr o ’s c u s to m er i nt er a ct i o n s er v i ces
i n cl u de :

I m p r o v e d c us to me r s er v i ce l ev el s

R e d u ce d c us to me r s up po r t /m a r ke ti n g co s ts

H i g her s a l es co nv er s i o n r a t e

E n ha n c ed f l ex i b i l i ty to m a n a g e s er v i c e pe a ks a n d
t r o ug hs , pr o d u ct l i f e cy cl es

H o mo g e neo us , cl e a r l y d ef i n ed pr o ce s s es a c r o s s
g eo g r a p hi e s

G r ea te r co v er a g e a nd n u mb er o f i n ter a cti o ns w i t h
c u s to m er s
CUSTOMER SUPPORT SERVICES

W i p r o ’s c us to me r s er v i ce o f f er i ng s a i ms a t cr e a ti ng a v i r t u a l
c u s to m er s er v i ce c e nt er to ma n a g e c us to mer c o n cer ns a n d
q u er i es t hr o ug h m u l ti pl e c h a n ne l s i n cl u di ng v o i c e, e - ma i l a n d
c h a t o n a 24 / 7 ba s i s . E x a m pl es o f t hi s i n cl u de c us to m er s ca l l i ng
t o c he c k o n t h ei r o r d er s t a t us , c u s to m er s c a l l i ng to c he c k f o r
i nf o r ma ti o n o n pr o d u cts a n d s e r v i c es , c us to m er s c a l l i ng to v er i fy
t h ei r a c co un t s ta t u s , c us to m er s ca l l i ng to c h e ck th e i r r es e r v a ti o n
s ta tu s e tc.

T E LE M A R K E T I N G S E R VI C E S

W i p r o ’s te l es a l es a n d t el em a r ke ti n g s er v i c es t a r g et i nt er a c ti o n
w i t h po te n ti a l c us to m er s f o r " p r o s pe c ti ng " i . e. ei th e r f o r
g e ne r a t i ng i n ter e s t i n pr o d u cts a n d s er v i ces , o r to u p - s e l l a n d
c r o s s - s e l l to a n ex i s ti n g c us to m er b a s e o r to co m pl e t e t h e s a l es
p r o ce s s o n - l i n e. E x a mp l es o f t hi s s er v i c e i n cl ud e o u t bo u n d
c a l l i ng to s e l l w i r el es s s e r v i ce s f o r a te l e co m pr o v i d er , o u t bo un d
c a l l i ng t o r e ta i l h o us e ho l ds to s el l l e i s u r e ho l i d a y s , o u t bo un d
c a l l i ng to ex i s t i ng c us to m er s to s e l l a n ew r a te ca r d f o r a mo bi l e
s er v i c e p r o v i de r o r o ut bo u n d c a l l i n g to s e l l cr e di t /d e bi t ca r ds .

T E C H N IC A L S UP PO R T S E R V IC E S

W i p r o ’s te c h ni ca l s u p po r t o f f er i ng s i nc l u d e r o un d - t he - cl o c k
t e c h ni ca l s u p po r t a nd pr o bl e m r es o l u ti o n f o r OE M c u s to m er s a n d
c o mp u ter h a r dwa r e , s o f tw a r e , per i p h er a l s a nd I n te r ne t
i nf r a s t r u c t ur e ma n uf a c t ur i ng co m p a ni es . T hes e i n c l u de
i ns ta l l a ti o n a n d p r o d uc t s u ppo r t , u p & r u n ni ng s up p o r t ,
t r o ub l es ho o ti ng a n d U s a g e s up po r t. E x a m pl es o f th i s s er v i c e
i n cl u de c us to m er s ca l l i ng to r e s o l v e a pr o bl em w i th t h ei r ho m e
P C , c us to m er s ca l l i ng to u n de r s t a n d ho w to d i a l up to t hei r IS P ,
c u s to m er s ca l l i ng w i t h a pr o bl em w i th t he i r s o f tw a r e o r
h a r dw a r e.
EMPLOYEE IT HELP-DESK SERVICES

Wi p r o ’s e mp l o ye e I T h e l p - d e s k s e r v i c e s p r o v i d e t e c h n i c a l
p r o b l e m r e s o l u t io n a n d s u p p o r t f o r c o r p o r a t e e mp l o ye e s .
E x a mp l e s o f t h i s s e r v i c e i n c l u d e l e v e l 1 a n d 2 mu l t i - c h a n n e l
s u p p o r t a c r o s s a w i d e r a n g e o f s hr i n k w r a p p e d a n d L O B
a p p l i c a t i o n s , s ys t e m p r o b l e m r e s o l u t i o n s r e l a t e d t o d e s k t o p ,
n o t e b o o k s , O S , s h r i n k - wr a p p e d p r o d u c t s , c o n n e c t i v i t y e t c . , o f f i c e
p r o d u c t i v i t y t o o l s s u p p o r t i n c l u d in g b r o ws e r s a n d ma i l , n e w
service requests, product usage queries, IT operational issues,
r o u t i n g s p e c i f i c r e q u e s t s t o d e s i g n a t e d c o n t a c t s a n d r e mo t e
d i a g n o s t i c s ( p a s sw o r d r e s e t , d e s k to p c o n t r o l ) .

FINANCE AND ACCOUNTING SERVICES

F i n a n c e & A c co u n ti n g S e r v i ce s p r o v i d e d b y Wi pr o r a ng es f r o m
g e ne r a l a c co u n ti n g to s pe ci a l i zed s er v i c es s u c h a s tr e a s ur y a nd
c a s h ma na g e m ent s er v i ces .
THEIR OFFERINGS INCLUDE:

B i l l i ng s er v i c es

A c co un t pa y a b l es

A c co un t r ec ei v a bl es

G en er a l a c co un ti n g

T a x m a na g e me n t

T r ea s u r y & ca s h m a na g e m en t

Be nefit s
O n e s to p - s ho p f o r a l l f i na n c e & a cc o un ti n g s er v i ces

L o w er f i n a n c e & a c co u nt i n g o v e r he a ds

G r ea te r a cc ur a cy a n d f a s t er p r o c es s i n g
 O p ti mi z ed co l l e ct i o ns , t a x ma na g e m e nt , r i s k m a na g e m en t ,
f i n a n ci a l r e po r t i n g et c.

L ev er a g e Wi pr o d o ma i n ex p er ti s e i n f i na n ce

 PAYMENT SERVICES
W i p r o ’s p a y me nt P r o ces s i n g S er v i c e o f f er i n g s f a l l u n der t he
p u r v i ew o f ba c k o f f i c e o p er a ti o ns a n d t he y ca n o p e r a te v i r t ua l l y
a n y l a bo r - i n te ns i v e p a y me n t p r o ce s s , ev en t ho s e th a t a r e u ni q u e
t o y o ur i n dus tr y . T h ei r s er v i c es h er e i n cl u de l o a n pr o ce s s i ng ,
c l a i m s pr o c es s i ng , a p pl i c a t i o n pr o ce s s i ng , cr e di t a n d co l l e ct i o ns ,
r e co n c i l i a ti o ns , a c co un ts pa y a bl e , ti me a nd ex pe ns e r e -
i m b ur s e m e nt , v en d o r pa y m e nt s , b e n ef i ts a d mi n i s t r a ti o n, pa y r o ll
a n d o t h er i n d us t r y s pe c i f i c f unc t i o ns . T hei r o f f er i ng s i n c l u de
C h e ck Pr o c es s i ng

C r e di t /D e bi t Ca r d P r o ces s i n g

O t h er P a y me n t S er v i c es

B e ne fits
R e d u ce pa y m e nt - pr o c es s i ng co s ts

R e d u ce pa y m e nt - pr o c es s i ng ti me

G r ea ter q ua l i t y a n d a c c ur a cy o f p a y m e nts

 INDUSTRY ADMINISTRA TION SERV ICES

W i p r o ’s i n d us tr y a d mi ni s tr a t i o n s er v i ces pr o v i d e tr a n s a ct i on
p r o ce s s i ng to di v e r s e i n du s tr i es i n t h e s er v i c e s e ct o r w her e l a r ge
t r a ns a c ti o n pr o ce s s i ng ta k es pl a c e o n a r o u ti ne b a s i s . T h es e
i n cl u de i n d us tr i e s l i k e i n s u r a n ce , b a nki n g , f i na n c i a l s er v i c es ,
m o r t g a g e et c.
Wipro’s service offering in this area includes:

I n s ur a n ce Pr o c es s i n g

M o r tg a g e P r o ces s i n g

Benefits
L ev er a g e i n d us tr y / do m a i n ex p er t i s e

R e d u ce tr a ns a cti o n pr o ces s i n g co s ts

R e d u ce tr a ns a cti o n pr o ces s i n g t i m e

G r ea te r q ua l i ty a n d a c cu r a cy o f tr a ns a cti o ns

I nsurance Processing
O u r i ns u r a n ce pr o c es s i ng s er v i ce s pr o v i de s pe c i a l i ze d s o l ut i o ns
t o t h e i ns u r a n ce s ec to r a n d s u pp o r t c r i t i ca l b us i n es s pr o ces s es
a p pl i c a bl e to t h e i n d us tr y r i g h t f r o m new bu s i nes s a cq ui s i t i o n to
p o l i c y m a i nt e na nc e to cl a i ms pr o ce s s i ng .

T h es e i n cl u d e:

Ne w Bu s i n e s s A c qu i s i t i o n
I n bo u n d/o u t bo un d s a l es

I n i t i a l S e tu p

I n bo u n d/o u t bo un d s a l es

I n i t i a l S e tu p

C a s e M a n a g e men t
U n de r w r i ti ng

R i s k a s s es s me n t
Policy issuance

P o l i cy M a i n te na n c e

R e co r d C ha ng es - N a me , B e n ef i ci a r y , A d dr es s

C o l l a t er a l v er i f i c a ti o n

S ur r e nd er

A ud i ts & R ei ns ta t e me n t

A c co u n ts R e c ei v a bl e

A c co u n ti ng & R ec o n ci l i a t i o n

C l a i m Ov er pa y me n t

C u s to me r s er v i ce - v o i ce / em a i l

C l a i ms P r o c es s i n g
C l a i m S et U p

E l i g i b i l i ty

D u pl i c a ti o n

Va l i d a t e Res er v es
M ed i ca l S u p pl em e n ta l

P r o v i d er E x c es s R e i n s u r a n ce

S pe ci f i c E x ce s s R e i n s u r a n ce

A dj u di ca ti o n

A c co u n t S e tt l e me n t
Mo rtgage Pro c essing
W i p r o ’s mo r tg a g e pr o ces s i ng s er v i c es o f f er c o mp r e he ns i v e
s o l u ti o ns t o t he m o r t g a g e s e cto r m a p pi ng th e c o m p l e te i n d us tr y
b u s i ne s s pr o ces s e s r a n g i ng f r o m b u s i ne s s a c q ui s i ti o n s er v i ces to
c o l l e ct i o ns . T hes e i nc l u d e :

New Business Acquisition

I n bo u n d/o u t bo un d e n qu i r i es

Lo a n f o r m d a t a e n tr y

C o l l a t er a l c h ec ks

A pp r a i s a l T i t l e Ch e c ks

C r e di t c he ck s

P r o per ty v a l ua ti o n

T i tl e ch e ck s

P r o per ty I ns ur a n c e c he c ks

L eg a l cl ea r a n c es

U n d e r wr i t i n g D i s b u r s e m e n t

C r e di t e v a l ua ti o n

A pp r a i s a l a mo un t

C h e cks f o r a l l o th e r s u p po r ti ng

M o n ey di s b ur s em e n t

B i l l i ng

S er v i ci n g Co l l e ct i o ns M a i n t en a nc e
Early and overdue collection calls

A s s et M a na g e me n t

O v e r d u e p a y men t s pr o c es s i n g

A c co u n ti ng a n d r e co n c i l i a ti o n.