5.17 Etextbook 2

FOUNDATION I N T RAVEL A ND T OURISM C OURSE T EXTBOOK 2
TABLE OF CONTENTS
Attachment A—Geography in Travel Planning Workbook ...........................................1157
Attachment B—TimaticWeb2 Case Studies ..................................................................1189
Attachment C—European Rail Timetable Extracts .......................................................1211
Attachment D—Study Best Practices and GDS Format Guide Amadeus/Travelport

Galileo/Sabre .................................................................................................................... 1247
Attachment E—Fundamentals in Air Fares and Ticketing—Activity Workbook ........1357

Foundation in Travel and Tourism 5.17
Module 2
Attachment A
Geography in Travel Planning Workbook
International Travel and Tourism Training Program
Attachment A: Geography in Travel Planning Workbook 1159

1160 Attachment A: Geography in Travel Planning Workbook














Blank Map 1—South West Pacific

Label each dot on this map with a three letter city code.

Blank Map 2—Asia


Blank Map 3—Middle East


Blank Map 4—Asia Pacific


Blank Map 5—Korea/Japan


Blank Map 6—South East Asia


Blank Map 7—North and Central America


Blank Map 8—Central and South America


Blank Map 9—Europe and North Africa


Blank Map 10—Africa and Middle East


Blank Map 11—Pacific Islands


Blank Map Answer Key

Blank Map 1—South West Pacific 12. KWI
1. SUV 13. BAH
2. AKL 14. DOH
3. WLG 15. RUH
4. CHC 16. AUH
5. SYD 17. DXB
6. CBR 18. MCT
7. MEL 19. JED
8. PER 20. KRT
9. POM 21. ASM
22. JIB
Blank Map 2—Asia
1. OSA Blank Map 4—Asia Pacific
2. SEL 1. BJS
3. SHA 2. SEL
4. TPE 3. TYO
5. BJS 4. OSA
6. HKG 5. KBL
7. HAN 6. ISB
8. DAC 7. SHA
9. CCU 8. DEL
10. KTM 9. KTM
11. DEL 10. KIH
12. ISB 11. DAC
13. BOM 12. CCU
13. TPE
Blank Map 3—Middle East
14. HKG
1. IST
15. HAN
2. ANK
16. BOM
3. NIC
17. BKK
4. BEY
18. MAA
5. DAM
19. PNH
6. AMM
20. MNL
7. JRS
21. CMB
8. TLV
22. KUL
9. CAI
23. SIN
10. BGW
24. JKT
11. THR

25. POM 16. MIA

26. PER 17. NAS
27. SYD 18. HAV
28. CBR 19. KIN
29. MEL 20. PAP
21. BGI
Blank Map 5—Korea/Japan
22. POS
1. SEL
23. CCS
2. TYO
24. BOG
3. OSA
25. PTY
Blank Map 6—South East Asia 26. SJO
1. POM 27. MGA
2. TPE 28. TGU
3. MNL 29. GUA
4. HKG 30. ACA
5. HAN 31. MEX
6. PNH
Blank Map 8—Central and South America
7. JKT
1. BGI
8. SIN
2. POS
9. KUL
3. CCS
10. BKK
4. BOG
11. DAC
5. PTY
Blank Map 7—North and Central America 6. SJO
1. REK 7. UIO
2. GOH 8. PBM
3. YVR 9. CAY
4. YUL 10. LIM
5. YOW 11. LPB
6. YTO 12. BSB
7. DTT 13. SAO
8. CHI 14. RIO
9. BOS 15. ASU
10. NYC 16. MVD
11. WAS 17. BUE
12. SFO 18. SCL
13. LAX
14. DAL
15. ATL

Blank Map 9—Europe and North Africa 38. VCE

1. REK 39. MIL
2. HEL 40. BUH
3. LED 41. BEG
4. OSL 42. NCE
5. STO 43. MRS
6. MOW 44. OPO
7. EDI 45. SJJ
8. BFS 46. SOF
9. MAN 47. MAD
10. CPH 48. ROM
11. DUB 49. IST
12. MSQ 50. BCN
13. HAM 51. LIS
14. BHX 52. ANK
15. RTM 53. TIA
16. BER 54. NAP
17. LON 55. SKG
18. WAW 56. FAO
19. AMS 57. AGP
20. DUS 58. ATH
21. IEV 59. ALG
22. ANR 60. TUN
23. BRU 61. NIC
24. FRA 62. BEY
25. PRG 63. RBA
26. PAR 64. CAS
27. BTS 65. MLA
28. VIE 66. LCA
29. MUC 67. DAM
30. KIV 68. AMM
31. BUD 69. JRS
32. ZRH 70. TIP
33. BRN 71. CAI
34. INN
35. GVA
36. LYS
37. LJU

Blank Map 10—Africa and Middle East 38. LAD

1. TUN 39. LLW
2. ALG 40. LUN
3. RBA 41. HRE
4. CAS 42. TNR
5. RAK 43. MRU
6. TIP 44. WDH
7. BGW 45. GBE
8. JRS 46. PRY
9. AMM 47. MPM
10. ALY 48. JNB
11. CAI 49. CPT
12. MCT 50. CKY
13. NKC 51. FNA
14. DKR 52. MLW
15. KRT 53. ABJ
16. ASM 54. ACC
17. NIM 55. LFW
18. BKO
Blank Map 11—Pacific Islands
19. NDJ
1. HNL
20. JIB
2. PPT
21. ABV
3. NAN
22. LOS
4. SUV
23. DLA
24. YAO
25. SSG
26. TMS
27. LBV
28. EBB
29. KGL
30. MGQ
31. NBO
32. BZV
33. FIH
34. MBA
35. DOD
36. SEZ
37. DAR

Module 3
Attachment B
TimaticWeb2 Case Studies
This attachment includes case studies and extracts from TimaticWeb2.

Each case study presents a traveler scenario and questions to answer about passport, visa, health, customs
and currency rules.
They complement your study of Module 3.
Attachment B: TimaticWeb2 Case Studies 1191

Case Study 1: Passport Requirements
Andrew and his wife Sanjana live in MEL. They are planning a trip to SFO, departing on May 22, to visit
Sanjana's sister. They want to fly back to MEL on July 23.
During their stay in SFO, they will fly to YVR for a hiking expedition in the Rocky Mountain Trench, departing on
May 27 and returning to SFO on July 3.
Andrew is a national of Australia and holds a normal Australian passport that expires after travel on August 30.
Sanjana is a national of Bangladesh, although she is a permanent resident in SYD. She holds a normal passport
issued in DAC that expires on November 15.
Timaticweb2 USA passport results for Australian nationals:
USA - Destination Passport
Passport required.
Document validity rules:

Passports issued to nationals of Australia must be valid for the period of intended stay.
Additional information:
Customs and Border Protection (CBP) pre-embarkation inspection:
– will take place when coming directly from Guam or Virgin Isl.;
– may take place when coming directly from Puerto.
Timaticweb2 Canada passport results for Australian nationals:
Canada - Destination Passport
Passport required.

Passports and other documents accepted for entry must be valid for the period of intended stay.
Warning: if departing from the USA (regardless of any destination passport exemptions), a valid passport
and/or accepted departure document is required by the US immigration authorities.
Timaticweb2 USA passport results for Bangladesh nationals.
USA - Destination Passport
Passport required.

Passports and other documents accepted for entry must be valid for a minimum of 6 months beyond the period
of intended stay.
1192 Attachment B: TimaticWeb2 Case Studies

Customs and Border Protection (CBP) pre-embarkation inspection:
– will take place when coming directly from Guam or Virgin Isl.;
– may take place when coming directly from Puerto Rico.
Timaticweb2 Canada passport results for Bangladesh nationals:
Canada - Destination Passport
Passport required.

Passports and other documents accepted for entry must be valid for the period of intended stay.
Warning: if departing from the USA (regardless of any destination passport exemptions), a valid passport
and/or accepted departure document is required by the US immigration authorities.
Complete this table for Andrew.

Passport country
Trip duration in months/weeks/days
USA passport requirement
Canada passport requirement
Complete this table for Sajana.

Passport country
USA passport requirement
Canada passport requirement
Answer the questions. Choose the best answer.

1. Which passport is currently valid for travel to the USA?
(a) Both passports
(b) Neither passport
(c) Only Andrew's passport
(d) Only Sajana's passport
2. Which passport is currently valid for travel to Canada?

(a) Both passports
(b) Neither passport
(c) Only Andrew's passport
(d) Only Sajana's passport

Case Study 2: Passport and Visa Requirements
Alice lives in ANK. She holds a diplomatic passport issued in IST that expires in five years. She is traveling from
IST to AMS by air for a government assignment on March 5, and will return to IST on December 5.
Alice's sister, Ada, also lives in ANK. She holds a normal passport issued in IST and valid until May 10 next
year. She is traveling AMS with Alice on March 5 to visit the famous tulip gardens and Dutch markets. She will
return to ANK on April 5. Does Ada need a visitor's entry visa?
Timaticweb2 Netherlands passport and visa results for Alice.
Netherlands - Destination Passport
Passport required.
of intended stay.
Important:
Passports and other travel documents accepted for entry are considered valid until the day before the
expiration date.
Passports and/or passport replacing documents issued more than 10 years prior to date of travel are not
accepted.
Netherlands - Destination Visa
Visa required.
The following are exempt from holding a visa:

Nationals of Turkey with a diplomatic passport for a maximum stay of 90 days.
The maximum stay is granted within 180 days.
Important:
Visitors not holding return/onward tickets or sufficient funds to purchase a ticket, could be refused entry.
Airlines flying from the following airports to the Netherlands:

Abu Dhabi (AUH), Accra (ACC), Bahrain (BAH), Beirut (BEY), Buenos Aires (EZE), Casablanca (CMN),
Cartagena (CTG), Damman (DMM), Dar Es Salaam (DAR), Doha (DOH), Dubai: International Airport (DXB) or
Al Maktoum (DWC), Entebbe (EBB), Freetown (FNA), Guangzhou (CAN), Hong Kong (HKG), Istanbul: Ataturk
(IST), Istanbul (ISL) or Sabiha Gokcen (SAW), Izmir (ADB), Paramaribo (PBM), Johannesburg (JNB), Kiev
(KBP), Kigali (KGL), Konya (KYA), Kuala Lumpur (KUL), Kuwait (KWI), Lagos (LOS), Moscow (SVO), Muscat
(MCT), Nairobi (NBO), New Delhi (DEL), Robore (RBO), Sao Paulo (GRU), Singapore (SIN), Teheran (IKA)
and Tirana (TIA) must provide copies of travel documents of all passengers on these flights in case they do not
hold proper travel documents upon arrival in the Netherlands and are inadmissible. Copies must include the
data page of the passport/travel document, the page with the visa and the page with departure/clearance
stamp, where applicable. Non-compliance with these entry regulations will result in fines up to EUR 11,250.-
per passenger for the carrier.

Timaticweb2 Netherlands passport and visa results for Ada.
Netherlands - Destination Passport
Passport required.
of intended stay.
Important:
Passports and other travel documents accepted for entry are considered valid until the day before the
expiration date.
Passports and/or passport replacing documents issued more than 10 years prior to date of travel are not
accepted.
Netherlands - Destination Visa
Visa required.

Nationals of Turkey, residing in Turkey, traveling to provide services in the Netherlands. They must have:
– a confirmation of contracts, orders for transports and deliveries, or a contractual partner in the Netherlands
and a confirmation from the employer (in Dutch or English), stating employment status and date of
services;
OR
– if self-employed, a declaration of registration in the Chamber of Commerce of Turkey, not older than 6
months.
It is also recommended to have a declaration, validating the trip, from a Dutch consular representation in
Turkey. The maximum stay is 90 days.
The maximum stay is granted within 180 days.
Important:
Visitors not holding return/onward tickets or sufficient funds to purchase a ticket, could be refused entry.
Airlines flying from the following airports to the Netherlands:

Abu Dhabi (AUH), Accra (ACC), Bahrain (BAH), Beirut (BEY), Buenos Aires (EZE), Casablanca (CMN),
Cartagena (CTG), Damman (DMM), Dar Es Salaam (DAR), Doha (DOH), Dubai: International Airport (DXB) or
Al Maktoum (DWC), Entebbe (EBB), Freetown (FNA), Guangzhou (CAN), Hong Kong (HKG), Istanbul: Ataturk
(IST), Istanbul (ISL) or Sabiha Gokcen (SAW), Izmir (ADB), Paramaribo (PBM), Johannesburg (JNB), Kiev
(KBP), Kigali (KGL), Konya (KYA), Kuala Lumpur (KUL), Kuwait (KWI), Lagos (LOS), Moscow (SVO), Muscat
(MCT), Nairobi (NBO), New Delhi (DEL), Robore (RBO), Sao Paulo (GRU), Singapore (SIN), Teheran (IKA)
and Tirana (TIA) must provide copies of travel documents of all passengers on these flights in case they do not
hold proper travel documents upon arrival in the Netherlands and are inadmissible. Copies must include the
data page of the passport/travel document, the page with the visa and the page with departure/clearance
stamp, where applicable. Non-compliance with these entry regulations will result in fines up to EUR 11,250.-
per passenger for the carrier.

Complete this table for Alice.

Passport country
Passport type
Netherlands passport requirement
Netherlands visa exemptions
Complete this table for Ada.

Passport country
Passport type
Netherlands passport requirement
Netherlands visa exemptions
Answer these questions. Choose the best answer.

1. Alice's current diplomatic passport validity allows her to enter AMS. TRUE or FALSE?
(a) True
(b) False
2. Which is TRUE for Ada?

(a) Ada does not need an entry visa
(b) Ada's passport is valid for entry
(c) Ada needs a visa and is eligible for one
(d) Ada needs a visa but is not eligible for one

Case Study 3: Visa Exemptions & Customs Rules
David lives in NYC and holds a normal US passport. He is traveling from NYC to KUL to meet with business
partners. Departure is on January 4. Return is on January 24. His passport expires the following August.
A colleague asks David to bring back one package of Malaysian white coffee. Another colleague asks David to
carry and distribute 20 Hershey's chocolate bars to the partners.
Timaticweb2 Malaysia visa and customs rules results for US nationals.
Malaysia - Destination Visa
Visa required.
Nationals of USA for a maximum stay of 90 days.
Visitors are required to hold proof of sufficient funds of at least USD 100.- per day to cover their stay.
Students attending a University or College in Malaysia can obtain their visa once they are in Malaysia to cover
the study period. It is required to hold all documentation confirming placement and those attending private
Universities or Colleges must be met by a representative.
Customs Rules
Import regulations
Free import
– 200 cigarettes or 225 grams of tobacco;
– max. 1 liter of wine, spirits or malt liquor;
– max. 3 pieces of new wearing apparel;
– one pair of new footwear;
– one unit of each portable electrical or battery operated appliance for personal care and hygiene;
– a total max. of MYR 75.- of dutiable food preparations;
– all other goods, incl. gifts and souvenirs up to a total value of max. MYR 400.- (except goods from
Langkawi and Labuan, up to a total value of max. MYR 500.-).
The trafficking of illegal drugs is a serious offence in Malaysia and the penalty for such an offence is death.
The items can only be imported duty free if the following conditions are met
– the articles are imported by the visitor on his person or his baggage;
– non-residents stay in Malaysia more than 72 hours;
– nationals and residents of Malaysia have left the country for more than 72 hours.

Prohibited
– all goods from South Africa and Israel;
– any article with an imprint or being reproduction of any currency note, bank note or coin which are current
or have at any time been issued in any country.
Additional Information on regulations

Duty free allowances are per person only (pooling not allowed).
Export regulations
Free export of reasonable quantities of tobacco products and alcoholic beverages.
Complete this table for David.

Passport country
Malaysia visa requirements
Malaysia import limitations
Malaysia export limitations

1. David needs a visa to enter KUL. TRUE or FALSE?
(a) True
(b) False
2. David can export the coffee duty free (without paying duties). TRUE or FALSE?
(a) True
(b) False
3. Consider that the value of 20 gift chocolate bars David is carrying over into KUL is equivalent to MYR 300.
Will he pay duties for them on arrival? YES or NO?
(a) Yes
(b) No

Case Study 4: Visa Exemptions
Kamal was born in KUL. He immigrated to HNL when he was a young child and is now an adult and US citizen.
He is returning to KUL to visit family and friends, departing on August 16 (arriving in KUL on August 17) and
returning on August 31 (arriving in HNL on September 1). He lost his passport and yesterday he received a
temporary emergency passport which is valid until July 2 next year.
Timaticweb2 Malaysia passport and visa results for US nationals.
Malaysia - Destination Passport
Passport required.
Travel without passport is possible for:

Nationals of USA with an emergency passport.

Passports and other documents accepted for entry must be valid for a minimum of 6 months from the arrival
date.
Entry and Transit restrictions apply:

Visitors must hold return/onward tickets.
Important:
Passports and passport replacing documents of all non-Malaysian nationals must contain at least 1 unused
page for entry/departure endorsements by Malaysian Immigration Service. This does not include the page
reserved for “Observations” or “Amendments and Endorsements”.
Malaysia - Destination Visa
Visa required.
Nationals of USA for a maximum stay of 90 days.
Visitors are required to hold proof of sufficient funds of at least USD 100.- per day to cover their stay.
Students attending a University or College in Malaysia can obtain their visa once they are in Malaysia to cover
the study period. It is required to hold all documentation confirming placement and those attending private
Universities or Colleges must be met by a representative.

Complete this table for Kamal.

Passport country
Malaysia visa requirements
Answer these question. Choose the best answer.

1. Until what date must Kamal's passport be valid in order to be allowed to enter Malaysia?
(a) August 31
(b) August 16
(c) January 17
(d) November 16
2. Does Kamal need a visa to enter Malaysia? YES or NO

(a) Yes
(b) No

Case Study 5: Health & Customs Requirements
John and his wife, Lucia, moved from LOS to MAN six years ago. They are citizens of the United Kingdom now
holding a normal passport. They also have a 10-month-old son who was born in MAN. The family is returning to
LOS for a visit on August 23, returning to MAN on September 15. They have flight reservations with one
connection in LON. They are not traveling to any other country before August 23.
John and his family (refer to Case Study 7) have a pet dog named Spot and a pet rabbit named Jack. They wish
to take Spot and Jack with them to LOS. As Spot is a very small dog, it can travel in a kennel (cage) in the
aircraft cabin. The same is true for Jack the rabbit.
Before traveling to LOS, John's wife, Lucia, must travel to SAO on business from August 12 to August 18.
Timaticweb2 Nigeria results for health requirements and customs rules.
Nigeria - Destination Health
Vaccination against yellow fever required if arriving within 6 days after leaving or transiting South Africa or
countries with risk of yellow fever transmission.
Exempt from Yellow Fever vaccination:

Children under 1 year of age.
Passengers transiting countries with risk of yellow fever transmission if not leaving the transit areas.
Recommended Health and Vaccination precautions:

Vaccination against yellow fever for all passengers.
Malaria prophylaxis: malaria risk, mainly due to P. falciparum, exists throughout the year in the whole country.
Recommended prevention: C.
The WHO recommended type of prevention is referred to as:

– Type A (very limited risk of malaria transmission) - Mosquito bite prevention only.
– Type B (risk of non-falciparum malaria) - Mosquito-bite prevention plus chloroquine or doxycycline or
atovaquoneproguanilor mefloquine chemoprophylaxis.
– Type C (risk of P. falciparum malaria) - Mosquito-bite prevention plus atovaquone-proguanil or doxycycline
or mefloquine chemoprophylaxis.
Chemoprophylaxis should be started preferably one week before departure and no later than the first day of
exposure; it must be taken with unfailing regularity and continued for 4 weeks after the last exposure. No
prophylactic regimen is 100% protective against infection, but even if it fails to prevent the disease it may,
nevertheless, render the infection milder and less life threatening.
Customs Rules
Import regulations
Free import by passengers of 18 years of age or over
– 200 cigarettes or 50 medium sized cigars or 200 grams of tobacco of foreign manufacture;
– 1 liter of spirits and 1 liter of wine;
– 284 centiliter of perfume or eau-de-Cologne or other perfumed spirits;
– personal effects;
– gifts valued up to NGN 50,000.- (excl. jewellery, photographic equipment, electronics and luxury goods)

Wild Fauna and Flora
The import of certain endangered species of plant, live animals and their products is prohibited or r estricted
under CITES.
For further details please refer to CITES www.cites.org.
Restrictions apply for import of plants, seeds and flowers.
No pharmaceutical products may be carried in passengers' checked baggage.
A substantial amount of duty will be levied on cameras (100%), projectors (100%), radios (50%), records
(66%), tape recorders (40%), typewriters (40%) etc. contained in a passenger's baggage, unless passenger is
either a temporary visitor, or can submit a certificate of re-importation obtained on departure, or can provide
proof that the items concerned have been in use and in his possession for at least 3 years.
Prohibited
– All kinds of beer, mineral water and soft drinks;
– sparkling wine (including champagne);
– all fruits, vegetables, cereals and eggs either fresh or preserved;
– textile fabrics and mosquito netting;
– jewelry and precious metals.
Export regulations
Free export by passengers of 18 years of age or over

– 200 cigarettes or 50 cigars or 1 lb. of tobacco of foreign manufacture; 200 cigarettes of local Manufacture;
– 1 bottle of whisky of foreign manufacture. African ceremonial objects and African antiquities can only be
exported with approval of the Department of Antiquities.
Crew members customs regulations

Same regulations as for passengers apply.
Pets
Dogs and cats must be accompanied by a health certificate and rabies certificate issued by a veterinary at
point of origin. The certificate may not be older than 1 week. Pets may enter as passenger's checked baggage
or as cargo.
Baggage Clearance regulations

Baggage is cleared at the first airport of entry in Nigeria.
Exempt baggage of transit passengers with a destination outside of Nigeria, which remains on board when
continuing on the same international flight, or is transferred automatically by handling agents when continuing
on another international flight.

Timaticweb2 Brazil results for health requirements.

Brazil - Destination Health
Vaccinations not required.
Recommended Health and Vaccination precautions:
Vaccination against yellow fever for all travelers of 9 months of age and older going to the states of Acre,
Amapa, Amazonas, Distrito Federal (including the capital city of Brasilia), Espirito Santo, Goias, Maranhao,
Mato Grosso, Mato Grosso do Sul, Minas Gerais, Para, Parana, Piaui, Rio de Janeiro, Rio Grande do Sul,
Rondonia, Roraima, Santa Catarina, Sao Paulo, Tocantins as well as to designated areas of Bahia State.
Vaccination is also recommended for travelers visiting Iguazu Falls.
Malaria risk due to P. vivax (88.8%), P. falciparum (10.6%), and mixed infections (0.5%) exists in most forested
areas below 900 meters within the nine states of the Amazon region (Acre, Amapa, Amazonas, Maranhao,
Mato Grosso (northern part), Para (except Belem City), Rondonia, Roraima and Tocantins (western part)).
Transmission intensity varies from one municipality to another and is higher in junglemining areas, in
agricultural settlements, in indigenous areas, and in some peripheral urban areas of Cruzeiro do Sul, Manaus
and Porto Velho. Malaria also occurs on the periphery of large cities such as Boa Vista, Macapa, Maraba, Rio
Branco, and Santarem. In the states outside the administrative region of Amazonas, the risk of malaria
transmission is negligible or non-existent, but there is a residual risk of P. vivax transmission in Atlantic forest
areas of the states of Sao Paulo, Minas Gerais, Rio de Janeiro and Espirito Santo. Detailed information on the
epidemiological situation of malaria in Brazil is available at www.saude.gov.br
Recommended prevention in risk areas: B in P. vivax risk areas; C in P. falciparum risk areas.
The WHO recommended type of prevention is referred to as:

– Type A (very limited risk of malaria transmission) - Mosquito bite prevention only.
– Type B (risk of non-falciparum malaria) - Mosquito-bite prevention plus chloroquine or doxycycline or
atovaquoneproguanil or mefloquine chemoprophylaxis.
– Type C (risk of P. falciparum malaria) - Mosquito-bite prevention plus atovaquone-proguanil or doxycycline
or mefloquine chemoprophylaxis.
Chemoprophylaxis should be started preferably one week before departure and no later than the first day of
exposure; it must be taken with unfailing regularity and continued for 4 weeks after the last exposure. No
prophylactic regimen is 100% protective against infection, but even if it fails to prevent the disease it may,
nevertheless, render the infection milder and less life threatening.
Complete this table for John.

Passport country
Passport type
Destination country
Destination's health requirements
Complete this table for Lucia.

Passport country
Passport type
Destination country
Destination's health requirements

Complete this table for Spot and Jack.

Health certificate
Rabies certificate
Transportation

1. Does John need to be vaccinated against yellow fever? YES or NO?
(a) Yes
(b) No
2. Does Lucia need to be vaccinated against yellow fever? YES or NO?

(a) Yes
(b) No
3. Can Spot travel to LOS with John and his family?

(a) We don't know
(b) Yes, only if Spot is transported as checked baggage or cargo
(c) Yes, only if Spot's health and rabies certificate dates August 24
(d) Yes, only if Spot's health and rabies certificate dates August 17-22
4. Can Jack travel to LOS with John and his family?

(a) We don't know
(b) Yes, only if Jack is transported as checked baggage or cargo
(c) Yes, only if Jack's health and rabies certificates date August 24
(d) Yes, only if Spot's health and rabies certificates date August 17-22

Case Study 6: Customs Rules
Anurak is a foreign student from BKK who is studying at a university in SYD. He traveled to SYD with a valid
normal passport issued in BKK and a student vista for SYD. He will travel back home to BKK to celebrate the
lunar new year with family and friends. He plans to buy some fireworks in SYD to take them home for
celebration.
Timaticweb2 Thailand results for customs rules.
Customs Rules
Import regulations
Free import by each passenger holding a passport of his own, irrespective of age
1. 200 cigarettes or 250 grams of tobacco or equal weight of cigars;
2. 1 liter of alcoholic beverages.
Free import for non-residents

– for holders of transit visas or who can obtain a visa on arrival up to THB 10,000 per person or THB
20,000 per family.
– for holders of tourist visas up to THB 20,000 per person or THB 40,000 per family.
Prohibited (without license)

1. Drugs of narcotic nature, e.g. heroin.
2. Gold bullion. If no import license is available, it can be left in Customs bond at the airport of entry to be
retrieved on departure.
3. Meat from any country affected by Bovine Spongiform Encephalopathy (BSE) or mad cow and foot-and-
mouth diseases, including all EU Member States.
Arms and Ammunition regulations
Firearms and ammunition incl. explosive articles and fireworks require a firearm transport permit. For further
details please contact www.caat.or.th/en or the Ministry of Interior at www.dopa.go.th.
Wild Fauna and Flora
The import of certain endangered species of plant, live animals and their products is prohibited or restricted
under CITES.
For further details please refer to CITES www.cites.org.

1. A declaration of goods acquired abroad is required if the total value exceeds THB 10,000.- per person.
2. Plants and parts of plants require a license issued by the Department of Agriculture, see www.doa.go.th

Export regulations
Free export of tobacco products and/or tobacco any quantity.

Prohibited (without license)
1. Antique or objects of art, whether officially registered as art or not;
2. Religious articles (excluding one small Buddha image normally carried on person).
Pets
Pets must be accompanied by

1. an Import Permit obtained in advance from the Department of Livestock Development (DLD).
Tel 66 2 6534425. Email qsap_bkk@dld.go.th; and
2. a health certificate, completed in English and signed or further endorsed by a full-time authorized
veterinary official of the government of the exporting country. Importer should contact the Animal
Quarantine Station at the airport of entry, at least 15 days prior to importation. The health certificate must
state all required vaccinations, which are for cats and dogs
– vaccination against rabies if the country has not been rabies free for the last 12 months. The
vaccination certificate must be issued at least 21 days prior to departure;
– vaccination against distemper, hepatitis and parvovirus, at least 21 days prior to departure;
– dogs must also be vaccinated against Leptospirosis at least 21 days prior to departure or tested for
Leptospirosis with negative result during 30 days prior to departure.
Birds the country of origin must be free from Avian Influenza and the bird must have been resident in the
country of origin for a period not less than 6 weeks or since hatching. Birds must be kept in isolation or
quarantine under the supervision of an authorized veterinary official for a period of 21 days prior to shipment.
All pets are subjected to quarantine at approved premises, for a period of at least 30 days upon arrival, at the
expense of importer/owner. Pets may enter as passenger's checked baggage, in the cabin or as cargo.
Prohibited import of Pitbull Terrier and American Staffordshire Terrier.

Export Export permit required.
Baggage Clearance regulations
Baggage is cleared at the first airport of entry in Thailand.
Answer the question. Choose the best answer.

1. Can Anurak bring fireworks with him on his trip home to BKK?
(a) Yes, in unlimited quantity
(b) Only with permission from Thai authorities
(c) Only with permission from Australian authorities
(d) No, never permitted

Answer Key
Case Study 1 Answer
Complete this table for Andrew.
Passport country Australia
Trip duration in months/weeks/days 62 days or 2 months plus 1 day
USA passport requirement Entire period of stay
Canada passport requirement Entire period of stay
Complete this table for Sajana.

Passport country Bangladesh
Destination country USA
Trip duration in months/weeks/days 62 days or 2 months plus 1 day
USA passport requirement Entire period of stay + 6 months
Canada passport requirement Entire period of stay
1. c. Only Andrew's passport
Andrew is allowed to travel to the USA because his passport needs to be valid for the period of his intended
stay. His stay is for 2 months (24MAY-23JUL). His passport is valid for three months upon entering the
USA. Mary needs to renew her passport because her passport must be valid for a minimum of 6 months
beyond the period of intended stay (January of the following year). Hence, her passport must be valid for
8 months upon entering the USA.
2. a. Both passports
John as well as Mary are allowed to enter Canada because both passports just need to be valid for at least
the period of intended stay.
Case Study 2 Answer

Complete this table for Alice.
Passport country Turkey
Passport type Diplomatic
Trip duration in months/weeks/days 9 months
Netherlands passport requirement Period of stay plus 3 months
Netherlands visa exemptions Visa not required for Turkish nationals with diplomatic
passport
Onward or return reservations necessary
Complete this table for Ada.

Passport country Turkey
Passport type Normal
Trip duration in months/weeks/days 1 month
Destination's visa requirements Visa required
Netherlands visa exemptions For maximum stay of 90 days: visa not required only if
traveling to Netherlands for work. For a maximum stay of
180 days: visa required
1. a. True
Alice's passport exceeds the minimum required validity time of her 9 month intended stay in AMS plus
additional 3 months beyond the period of intended stay.

2. d. Ada needs a visa but is not eligible for one

Ada needs a visa to enter the Netherlands, however, her passport does not meet the required minimum
validity she will not be issued a visa. She first has to renew her passport and then she can apply for a visa to
enter the Netherlands.
Case Study 3 Answer

Complete this table for David.
Passport country USA
Trip duration in months/weeks/days 20 days
Malaysia visa requirements Not required for a maximum stay of 90 days.
Must hold sufficient funds equivalent to USD 100 per day of
intended stay.
Malaysia import limitations Must stay in Malaysia for minimum 72 hours
Goods must arrive in passenger's accompanying baggage
Total value of gifts/souvenirs must not exceed MYR 400
Malaysia export limitations Reasonable quantity of tobacco and alcoholic beverages
1. b. False
2. a. True
3. b. No
Case Study 4 Answer

Complete this table for Kamal.
Passport country USA
Passport type Temporary emergency
Country of residence USA
Destination country Malaysia
Destination's visa requirements No visa required for a stay of up to 90 days
Proof of sufficient funds (USD100 per day)
1. c. January 17
2. a. Yes. Kamal holds a temporary passport. If he held a normal passport, he could have obtained a visa on
arrival for a maximum stay of 90 days.
Case Study 5 Answer

Complete this table for John.
Passport country United Kingdom
Country of residence United Kingdom
Destination country Nigeria
Countries visited just prior to departure None
Destination's health requirements Risk of Yellow Fever and Malaria

Complete this table for Lucia.

Passport country United Kingdom
Destination country Nigeria
Countries visited just prior to departure Arrived from Brazil 5 days earlier
Destination's health requirements Risk of Yellow Fever and Malaria
Complete this table for Spot and Jack.

Health certificate Issued by veterinary in country of origin no earlier than one
week before departure
Rabies certificate Issued by veterinary in country of origin no earlier than one
week before departure
Transportation Via aircraft hold or cabin
1. b. No
The United Kingdom is not a country with risk of yellow fever transmission. Although Nigeria is a country
with risk of yellow fever transmission, it is not an entry requirement because John has only been in the
United Kingdom prior to arrival in Nigeria. For his own personal protection, it is only recommended to be
vaccinated against yellow fever.
2. a. Yes
Brazil is a country with risk of yellow fever transmission. Therefore, after arriving only 5 days before traveling
to LOS, Lucia must be vaccinated against Yellow Fever.
3. d. Yes, only if Spot's health and rabies certificate dates August 17-22
It is allowed to bring your dog to Nigeria if accompanied by a veterinarian health certificate and rabies
certificate issued in the United Kingdom no more than one week before departure on 23 August.
4. a. We don't know
For the purpose of TIM, pets are considered to be either cats, dogs or pet birds. No information is available
for transporting other animals.
In addition to this, each airline has its own regulations for transporting pets. The passenger should always
check with the airline before traveling.
Case Study 6 Answer

1. c. Only with permission from Australian authorities
This would only be allowed if holding a license issued by the Ministry of Interior. In addition to this, airlines may
have specific regulations for transporting arms and ammunition. Anurak must also seek permission with the
airline before traveling.


Module 5
Attachment C
European Rail Timetable Extracts
Module 11
Attachment D
Study Best Practices and GDS Format
Guide Amadeus/Travelport Galileo/Sabre
Study Best Practices

Dear IATA student,
You are granted an account with a total of 45 login hours to complete the
study of Modules 11 (Electronic Booking Tools–Amadeus, Galileo or Sabre).
These guidelines will help you manage your module study and login time.
Attachment D: Study Best Practices and GDS Format Guide Amadeus/Travelport Galileo/Sabre 1249
IMPORTANT: IT IS NOT POSSIBLE TO REQUEST EXTRA STUDY HOURS FOR THIS TRAINING
1. Remember to LOGIN and LOGOUT

Time is deducted from the time you login and are placed in a training lesson until you logout using the
“Logout” button or by clicking the “X” in the upper-right corner of the training window. Wait at least a minute
for the program to open after clicking the link in the LMS.
2. Do not login for less than 15 minutes of study

Before you login, make sure you have at least 15 minutes of uninterrupted time to study - 30 minutes or
more is best. As soon as you are placed in the course, begin your study and do not become distracted. If
you need to take a break from the course study, log out of the program; do not leave the program logged in
as this will deduct time from your account.
3. Logout at the beginning or end of a lesson

When you are ready to stop studying, be sure to logout at the beginning of a module (lesson), the end of a
module (lesson) or at the beginning of a section/part within the lesson. If you logout in the middle of a
section you will need to repeat frames when you log back in. If you log out in the middle of a section, the
program will ask you to confirm your logout. (see Figure D.1)
Figure D.1—Logout confirmation
1250 Attachment D: Study Best Practices and GDS Format Guide Amadeus/Travelport Galileo/Sabre
4. Monitor your study time

You may view the time used in your current session and the time remaining in your account using the
“Tools Show Time Remaining” menu option (see Figure D.2).
Figure D.2—Monitor your study time
5. Monitor your course study progress and completion

As you work through the course, you will use the buttons in the bar at the bottom of the training window. Two
useful buttons are “Place” and “Tree.” (see Figure D.3)
Figure D.3—Monitor which lessons you have completed
The “Tree” function displays all lessons, including the sections/parts of each lesson (see Figure D.4). Your
current lesson and part location will be highlighted. Note that you may need to use the “Customize buttons”
link to add the Tree button to your bar.
Figure D.4—Locate which lesson/part you are studying
You may display the contents of the current module, using the “Place Show Contents” menu option
(see Figure D.5).
Figure D.5—Display all the parts of the current lesson
Global Distribution Systems Format Guide

Module 11 in the Foundation in Travel and Tourism Course (Electronic Booking Tools) introduces common
technology used to sell travel products and services.
It teaches GDS functionality through simulated online programming. Module 11 also includes quizzes and
review tests which are good practice in preparation for your course final examination.
You are granted a total of 45 login hours to complete the study of Module 11.
The lessons in Module 11 will teach GDS entry commands. This format guide compiles these entry commands
into a useful reference for your course study that continues to be helpful to you on-the-job after graduating.
There is room for you to write notes in this attachment. Maximize the use of this format guide to master the GDS
entries for your course final examination.
Note: Some lessons do not introduce new GDS entries as they are designed to provide extra practice in using
the entries taught in previous lessons. As a result, this format guide does not display those lessons.
Global Distribution Systems Format Guide: Amadeus

Lesson 1
1. Sign In and Out/Agent Work Areas

GDS Entry Explanation
JI*1234AA/GS Sign in to the Amadeus system
JO* Sign out of the Amadeus system
JMB Switch to agent work area “B”
JD Display the status of all six agent work areas
2. Encode and Decode

DANPERTH Display the city code for Perth
DANGATWICK Display the airport code for Gatwick Airport
DACLHR Display the name of the city/airport with code LHR
DNAAIR CANADA Display the code for the airline Air Canada
DNABA Display the name of the airline with code BA
Display the name of the airline corresponding to the ticketing
DNA042
number 042
DNEAB3 Display the name of the aircraft with equipment code AB3
DNEDOUGLAS Display the code for the aircraft named Douglas
DCSPAIN Encode the country name Spain
DCFR Decode the two-letter country code FR
DNSTEXAS Encode the state name Texas
DNSUSCA Decode the two-letter state code CA
DNSUS List the states within the country US
For Your Notes
Lesson 2
1. PNR Display
RT/ROBERTS Retrieve the PNR for passenger Roberts
RTD348FU Retrieve the PNR with record locator D348FU
2. PNR Similar Name List

RT1 Display the PNR numbered 1 on a similar name list
RT0 Redisplay a similar name list
3. Scrolling
MD Move down an Amadeus display to see more
MU Move back up the display
MB Move to the bottom of the display
MT Move to the top of the display
4. PNR Ignore
Ignore the current PNR and clear the agent work area without
IG
making changes
5. PNR Subfields
RTN Display just the name field
RTI Display just the itinerary
RTJ Display just the contact numbers
RTK Display just the ticketing date
RTP Display everything beneath the itinerary
RH Display the history
RL Display the record locator return
RT Redisplay the current PNR
For Your Notes
Lesson 3
1. Timetables
Display a neutral timetable of flights from BOS to LHR starting
TN10AUGBOSLHR2P
August 10 at 2:00 p.m.
TNBOSLHR2P As above, using default date (today)
TN10AUGBOSLHR As above, using default time (midnight)
As above, using default date and time (today at the current
TNBOSLHR
time)
TCR28AUG7P Display a return timetable for August 28 at 7:00 p.m.
As above, using the default date (same date as original
TCR7P
timetable)
TCR28AUG As above, using the default time (midnight)
As above, using the default time and date (the same date as the
TCR
original timetable at 6:00 p.m.)
MPTN Redisplay the previous timetable
MOTN Redisplay the original timetable
Redisplay the original timetable display (only if a different type
MO
of display has not been retrieved in the meantime)
TCAN Move from a timetable to a neutral availability display
2. Flight Availability
Retrieve a neutral availability display of flights from MAD to MIA
AN1JULMADMIA12N
beginning at 12:00 noon on July 1
ANMADMIA12N As above, using the default date (today)
AN1JULMADMIA As above, using the default time (midnight)
As above, using the default date and time (today at the current
ANMADMIA
time)
MPAN Redisplay the previous availability display
MOAN Redisplay the original availability display
Redisplay the original availability display (only if a different type
MO
of display has not been retrieved in the meantime)
3. Schedule Display
Display flight schedule for July 1 from MAD to MIA beginning at
SN1JULMADMIA2P 2:00 p.m. (all the usual default entries and redisplay entries
apply)
4. Flight Information
DOAA113/17APR Display flight information for AA 113 on April 17
Display flight information for the flight on line 5 of an availability
DO5
display or for flight element 5 in a PNR itinerary
For Your Notes
Lesson 4
1. Return Availability
ACR24JUL2P Display return availability on July 24 at 2:00 p.m.
ACR Display return availability for the same day at 6:00 p.m.
ACR3P Display return availability for the same day at 3:00 p.m.
ACR18JAN Display return availability for midnight on January 18
2. Return Schedule
SCR24JUL2P Display return schedule on July 24 at 2:00 p.m.
3. Redisplay/Change
AC9A Redisplay, showing flights departing at 9:00 a.m.
AC12JUN Redisplay, showing flights departing on June 12
AC5 Redisplay, showing flights departing five days later
AC-6 Redisplay, showing flights departing six days earlier
AC/ABA Redisplay, showing flights for airline BA only
ACMIA Redisplay, showing flights departing from MIA
AC//YYZ Redisplay, showing flights arriving at YYZ
Redisplay, showing flights departing from MIA and arriving at
ACMIAYYZ
YYZ
4. Airline Alliances
Display neutral availability on March 15 from SFO to HKG,
AN*A15MARSFOHKG
showing airlines that participate in the Star Alliance (*A)
AN*O15MARSFOHKG As previous, but for the oneworld alliance (*O)
AN*S15MARSFOHKG As previous, but for the SkyTeam alliance (*S)
For Your Notes
Lesson 5
1. Flight Sell
Book 1 “C” class seat from the flight on line 2 of an availability
SS1C2
display
Book 3 “M” class seats from the connection on line 4 of an
SS3M4
availability display
Book 2 “M” class seats from the first leg of the connection and 2
SS2MB5 “B” class seats from the second leg of the connection on line 5
of an availability display
Sell 2 “F” class seats on AA flight 282 from ATL to DEN on
SSAA282F20DECATLDEN2
December 20
2. Waitlisting
Waitlist 2 “F” class seats on the flight on line 4 of an availability
SS2F4/PE
display
3. Open Segments
Enter an open segment on LH in “C” class for travel from JFK to
SOLHC25NOVJFKTXL
TXL
4. ARNK
SIARNK Enter an ARNK segment
5. Name Element
NM1SOMERSET/LISA MS Enter the name of Ms. Lisa Somerset
Enter multiple passenger names with the same
NM2DUBOIS/PIERRE MR/RENEE MRS
last name
NM1MULLER/WOLFGANG MSTR(CHD/15MAR14) Enter a child's name
Enter an infant's name with accompanying
NM1VALK/TRINA MRS(INF/KARIN/23JAN17)
adult's name (same last name)
NM1STEWART/MARY MRS(INFVALK/KARIN/23JAN17) As above, different last names
6. Contact/Phone Element
APA-AMS 020-437-1882-AMADEUS TRAVEL Enter an agency (A) phone number
AP As above, using the details in the office profile
APH-AMS 020-437-1882 Enter a home (H) phone number
APB-AMS 020-444-1992 Enter a business (B) phone number
APB-AMS 020-444-1992X509 As above, with an extension
APB-AMS 020-444-1992/P2 As above, with a passenger association
APB-AMS 020-444-1992/P2, 4 As above, with a multiple passenger association
APB-AMS 020-444-1992/P2-4 As above, with a multiple passenger association
Enter a business (B) phone number belonging to
APB-AMS 020-345-6789 JOHN SMITH
passenger John Smith
APH-AMS 020-222-7912 DO NOT CALL BEFORE 0900 Enter a home phone number with free text
APE-JANE.SMITH@GMAIL.COM Enter an e-mail address
7. Ticketing Element
TKTL23JUN Enter a ticketing date of June 23
TKOK Enter a ticketing arrangement for immediate ticketing
8. Received-From Element
RFMS SMITH Enter received-from data
9. End Transaction
ET End transaction and save the current PNR in the database
End transaction and retrieve the PNR back into the agent work
ER
area
For Your Notes
Lesson 7
1. Remark Element
RMBOOK HOTEL Add a remark element to a PNR; applies to all passengers
RMEMAIL TOUR INFORMATION/P2 Add a remark element to a PNR for passenger 2 only
2. Frequent-Flyer Element
Enter a Delta (DL) frequent-flyer number (single-passenger
FFNDL-8934055952
PNR)
FFNDL-8934055952/P2 Enter a Delta (DL) frequent-flyer number for passenger 2
FFNQF-0767747, BA Enter a Qantas (QF) frequent-flyer number for travel on BA
Enter a Qantas (QF) frequent-flyer number for travel on BA
FFNQF-0767747, BA, QF
and QF
3. Addresses
AMMR JOHN DIAZ, 102 HAMILTON RD, BOSTON MA 02116 Enter a mailing address
As above, but with passenger
AMMR JOHN DIAZ, 102 HAMILTON RD, BOSTON MA 02116/P2
association
ABMFR CORP, 309 BRIDGE ST, GLASGOW G2 3HN Enter a billing address
For Your Notes
Lesson 8
1. OSI Element
OSLH FIRST TIME FLYERS Enter an OSI element; applies to all passengers
Enter an OSI element with business contact information
OSLH CTCB LHR 0171 356 9090/P1
(CTCB) for passenger 1
Enter an OSI element with home contact information (CTCH)
OSLH CTCH AKL 9 103 5534
for the passengers
OSYY FIRST TIME FLYER/P2 Enter OSI element for all airlines (YY) for passenger 2
2. SSR Element
SRDBML Enter an SSR element; applies to all passengers
SRDBML/P2 Enter an SSR element for passenger 2
SRDBML/S6 Enter an SSR element for segment 6 (all passengers)
SRDBML/P2/S6 Enter an SSR element for segment 6 and passenger 2
SRUMNR-AGE 9 Enter an SSR with explanatory text
SRCTCM-2023674567/P2 Enter an SSR with explanatory text and passenger selection
RTG Display just the SSR elements in a PNR
3. TSA Secure Flight

Record United
States Secure Flight
Passenger Docu-
mentation, creating
an SSR for each air-
line in the itinerary
(YY), recording a
passport (P) issued
in the US with num-
SRDOCS YY HK1-P-US-5555111-US-03JUN73-M-05OCT14-SMITH-JOHN-LEE/P1
ber 5555111 for a
US citizen born
03JUN73, gender
male (M), passport
expiration date
05OCT14, name on
passport John Lee
Smith, for
passenger 1 (P1)
As previous, but en-
tering only the re-
SRDOCS YY HK1-----03JUN73-M--SMITH-JOHN-LEE/P1 quired information
(birthdate, gender
and full name)
Enter a Known
SRDOCO YY HK1--K-123456789/P2 Passenger number
for passenger 2
4. Form of Identification
SRFOID BA HK1-DL1234567/P1 Enter a FOID using a Driver's License (DL) number
SRFOID BA HK3-DL1234567/P1-2, 3 As above, multiple passengers
For Your Notes
Lesson 9
1. Deleting Passenger Data

XE2 Remove element 2 from a PNR
XE1, 3, 4-6 Remove elements 1, 3 and 4-6 from a PNR
XI Remove the entire itinerary from a PNR
2. Changing Passenger Data

9/TL14MAY Change the ticketing date to May 14
Change the ticketing date to today if today
9/OK14DEC
is December 14
9/SFO 415 555-1212 Change contact element 9
Add or change the passenger association
5/P1
for element 5
5/P1, 3-5 As above, multiple passengers
Remove the passenger association from
5/P
element 5
Update name element 3 to show the
NU3/1KING/ALFRED MR
name Mr. Alfred King
Update first name only of name element 3
NU3/ALFRED
to Alfred
1/(CHD) Add a PTC to name element 1
1/(INF/NED) Add an infant PTC to name element 1
1/ Remove the PTC from name element 1
9/BOOK TWO CARS Change optional remark element 9
8/MR ANDERSON, 216 SHINTLEIGH ST, LONDON SW1 2SA Change optional address element 8
8/YY PSGRS ARE HONEYMOONERS Change OSI element 8
Change free text of SSR element 9 (valid
9/-AGE 8
only on a newly added SSR)
3. Rebook PNR Segments

SBF6 Rebook itinerary element 6 in “F” class
SB22MAR4 Rebook itinerary element 4 for March 22
SBY18AUG5 Rebook itinerary element 5 for August 18 in “Y” class
4. Splitting a Party
Split off name element three and create a new PNR with that
SP3
name
Split off name elements 1, 3, 4, and 5 and create a new PNR
SP1, 3-5
with these names
File a new PNR that has been created from a splitting a party
EF
procedure
RTAXR Retrieve an AXR
For Your Notes
Lesson 10
1. Seat Request
Request non-smoking seats (default seat type) for all
ST
passengers in a PNR for all segments
ST/S Request smoking seats for all passengers and all segments
ST/S3 Request non-smoking seats for segment 3 only
ST/P1 Request non-smoking seats for passenger 1 only
Request non-smoking seats for passenger 1 only for segment 3
ST/P1/S3
only
ST/A Request non-smoking aisle seats
ST/AB Request non-smoking, aisle bulkhead seats
ST/S/W Request smoking window seats
ST/U Request seats for an unaccompanied minor
ST/WU Request window seats for an unaccompanied minor
2. Seat Wish
ST/NSST Enter a seat wish
For Your Notes
Lesson 11
1. Seat Maps
SM3 Display a seat map for the flight in segment 3
Display a seat map for the cabin corresponding to “Y” class for
SM/4/Y
the flight on line 4 of availability
SM/4/2/Y As above, for the second leg of the connection on line 4
2. Specific Seat Request

Assign seat 12A for the only passenger in a PNR, on the
ST/12A segment for which the last seat map was displayed
(or all segments if no seat map is displayed)
Assign seat 12A for segment 5 for the only passenger in a PNR
ST/12A/S5
when no seat map is displayed
ST/12A/P1 Assign seat 12A to passenger 1 in a PNR
ST/12A-D Assign seats 12A-D to all passengers
ST/12ABCD As above
Assign seats in different rows; seats 12A-C and 13A-B
ST/12ABC/13AB
(not supported by all airlines)
3. Specific Seat Wish

ST/RQST/14BCD Enter a seat wish for seats 14B-D
4. Canceling Seating Elements

XE9 Cancel seating element 9
For Your Notes
Lesson 12
1. Car Location List

CLDFW Display a multi-company car location list for DFW
Display a single company car location list for FCO for Budget
CLZDFCO
(ZD) only
CLLAX-C Display a car location list for LAX, city locations (C)
MPCL Redisplay a car location list
2. Car Company Encode

DNCEUROPCAR Display the two-letter company code for Europcar
3. Car Company Decode

DNCZI Display the name of the car company with two-letter code ZI
4. Multi-Company Car Availability

Display multi-company car availability for segment 2, for return
CAS2
on the date of the next air segment
Display multi-company car availability for segment 2, for return
CAS2-3/RT-2P three days later at 2:00 p.m. (can omit return time to default to
pick-up time)
MPCM Redisplay the current screen of multi-company car availability
5. Single Company Car Availability

Display car availability for the company listed on line 3 of
CA3
multi-company availability
Directly display single company availability for Avis (ZI) for
CAZIS3
segment 3
As above, for return 8 days later at 2:00 p.m. (return time may
CAZIS3-8/RT-2P
be omitted to default to pick-up time)
6. Booking a Car
Book a car from either single or multi-company availability;
CS2
single-passenger PNR
CS2/P2 Book a car, placing it under the name of passenger 2
7. Car Availability Options

CAS2/VT-ICAR Display availability for ICARs only
CAS2/VT-ICAR/CO-ZD Display availability for ICARs from company ZD only
CA/VT-SCAR Change availability display to list only SCARs
Change availability display to list only SCARs from companies
CA/VT-SCAR/CO-ZD-ZI
ZD and ZI
For Your Notes
Lesson 13
1. Car Rate Features

Display car rate features for the car on line 2 of single company
CR2
or multi-company car availability (Complete Access Plus)
Display car rate features for the booked car segment
RTSVCC4
numbered 4 in a PNR (Complete Access Plus)
Display only the advance booking requirement (ADV) and the
CR3/ADV/RMK remarks (REM) portions of the car rate features for the car listed
on line 3 of availability (Complete Access Plus)
2. Car Terms
Display car terms for the car on line 2 of single company or
CT2
multi-company car availability (non-Complete Access Plus)
Display car terms for the booked car segment numbered 4 in a
CTS4
PNR (non-Complete Access Plus)
3. Car Availability Redisplay

MPCA Redisplay the previous single company car availability
MPCM Redisplay the previous multi-company car availability
4. Car Location Policy

Display the location policy for Avis (ZI) at Logan Airport in
CPOZIBOS
Boston (BOS)
5. Car AIS Pages

GGCARZI Display ZI's AIS pages
Display the AIS pages showing location policy for Avis (ZI) at
GGCARZIBOS
Logan Airport in Boston (BOS)
For Your Notes
Lesson 14
1. Hotel Encode and Decode

DNHHILTON Retrieve the two-letter company code for Hilton Hotels
Determine the name of the hotel company represented by code
DNHHY
“HY”
2. Hotel Location Lists

HLPAR Display a hotel location list for Paris (PAR)
MPHL Redisplay the previous screen of a hotel list
3. Multi-Property Hotel Availability

HAS3 Display multi-property hotel availability referencing segment 3
HAS3/RT-2 As above, for double occupancy
Display multi-property hotel availability, specifying a check-out
HAS3-14MAY
date
MPHM Redisplay the previous multi-property availability
4. Single Property Hotel Availability

Display single property hotel availability for the hotel on line 2 of
HA2
multi-property availability
MPHA Redisplay the previous screen of single property availability
5. Hotel Book
Book one room at the rate on line 3 of single property
HS3
availability
As above, but with a guarantee to a credit card
HS3/G-CCAX370011112222555EXP0619
(payment guarantee is required by most hotels)
As above, but associating the booking to passenger
HS3/G-CCAX370011112222555EXP0619/P3
3 (required for multi-passenger PNRs)
For Your Notes
Lesson 15
1. Availability for Specific Hotels

HAS4/CO-HI Display multi-property availability for segment 4, HI hotels only
2. Hotel Features Display

Retrieve a full features display for the hotel on line 2 of a
HF2
multi-property availability display
Retrieve a full features display for the hotel in the current single
HF
property availability display
Retrieve a full features display for the hotel on line AB of a
HFAB
location list
HFS3 Retrieve a full features display for the hotel in PNR segment 3
Retrieve the “G” (guarantee), “C” (commission) and “P” (policy)
HF3-G-C-P categories of features display for the hotel on line 3 of a
multi-property availability display
HF3-GNT-COM-POL As above, using keywords
3. Hotel Pricing Display

Retrieve a pricing display for the rate on line 3 of a single
HP3
property availability-includes full features
HP3-ROO-FAC-SFY As above, specific features categories only
4. Sell Options
HS2/DP-CCVI4831023456789EXP1218/P2 Sell with deposit information and passenger association
HS2/ID-A89331 Sell with a customer ID
HS2/CD-123456 Sell with a corporate discount number
HS2/SI-RQST NON SMOKING ROOM Sell with a special request (supplementary information)
5. Hotel Segment Modification

Add or change the corporate discount (CD) option in hotel
4/CD-12345
segment 4
Remove the special information (SI) option from hotel
4/SI-
segment 4
XE4 Remove hotel segment 4 from a PNR
For Your Notes
Lesson 16
1. Fare Displays
Display adult normal and excursion (NLX) fares for all airlines
FQDMIAYTO
from MIA to YTO
FQDDFWDEN/AAA Display AA fares for travel from DFW to DEN
FQDAMSCPH/ASK, AY, KL Display fares for SK, AY and KL for travel from AMS to CPH
FQDSLCLAX/2FEB Display fares for a two-week range beginning February 2
FQDLHRHKG/ABA/14NOV**21DEC Display fares for the date range November 14–December 21
FQDMIANYC/ADL/3JUL**3M Display fares for a three-month range beginning July 3
Display fares for the outbound date August 12 and the inbound
FQDFRANYC/12AUG*25AUG
date August 25
Display fares for the outbound date August 12 and the inbound
FQDFRANYC/12AUG*
date two weeks later
FQDSYDBKK/R,-CH Display children's (CH) fares
FQDCHCAKL/R, AT Display fares including taxes
FQDSFODEN/R, WT Display fares without taxes
MPFQD Redisplay the last fare display
2. Fare Display Change

Redisplay the fares to show only those offered by United
FQDC/AUA
Airlines (UA)
FQDC/AUA/R, AT Redisplay fares using a combination of modifiers
3. Fare Type Codes

FQL* Display a list of Amadeus fare type codes
For Your Notes
Lesson 17
1. Fare Notes
FQN4 Display all the fare notes for the fare on line 4
Display a list of the applicable fare note paragraphs for the fare
FQN3*LI or FQN3*LIST
on line 3
Display only the PE paragraph of the fare notes for the fare
FQN1*PE
online 1
Display just the AP, PE and SE paragraphs of the fare notes for
FQN2*AP, PE, SE
the fare on line 2
For Your Notes
Lesson 18
1. Basic Itinerary Pricing

FXX Display the price for an itinerary
MPFXX Redisplay the previous pricing display
Move from a multiple to a single passenger pricing display,
FQQ2
passenger 2
2. Stored Itinerary
FXP Store pricing for an itinerary
3. Pricing
MPFXP Redisplay the previous stored pricing information
TQT Display the TST for a PNR
TQT/T2 Display a specific TST for a PNR with multiple TSTs
4. Best Buy
FXA Display the lowest available fare for an itinerary
Find the lowest available fare for an itinerary and automatically
FXR
rebook the itinerary in the corresponding booking code
FXB Find the lowest fare, rebook, and create a TST
5. Form of Payment
FP*CASH Enter cash form of payment (US and Canada)
6. Element
FPCASH Enter cash form of payment (all other countries)
FP*CHECK Enter check form of payment (US and Canada)
FPCHECK Enter check form of payment (all other countries)
Enter credit card form of payment for a Visa (VI) card (all
FPCCVI4188829890107999/0318
countries)
FP*CASH/P1 Enter a form of payment for passenger 1 only (US and Canada)
Enter a form of payment for passenger 1 only (all other
FPCASH/P1
countries)
7. Commission Element
FM9 Enter a commission as a percentage
FM20.00A Enter a commission as a fixed amount
8. Endorsement/Restriction Element
FENOT REFUNDABLE Enter a fare endorsement/restriction element
9. Fare Element Change and Cancel

Change fare element 9 to show a new credit card form of
9/CCAX391142664618918/1120
payment
XE12 Cancel fare element 12
For Your Notes
Lesson 19
1. Ticketing
HEETTBA Display British Airways’ (BA) electronic ticketing policies
TGAD-QF Display QF's interline agreement table
TTP Issue the tickets for a PNR
TTP/RT Issue the tickets for a PNR and redisplay the PNR
Display Electronic Ticket Record (ETR) when the PNR contains
TWD
a single ETR
Display the Electronic Ticket Record for the FA element on
TWD/L14
line 14
TWDRT Redisplay the last ETR
ITR Print additional copies of the Electronic Ticket Itinerary Receipt
TRDC/L9 Void the electronic ticket specified in PNR element 9
TRDC/TK-3034332188 Void an electronic ticket specifying the 10-digit ticket number
2. Help Pages
MS16 Go to line 16 of a Help page
For Your Notes
Lesson 20
1. PNR preparation
Autoprice itinerary and create a TST pricing record. Some
FXP airlines require a TST in the PNR before you can make the FXK
catalogue entry.
2. EMD-A issuance Step 1: Determine how to book the service

Display a list of EMD services offered by LH, including how to
EGSD/VLH
book (SSR, seat request, or SVC manual auxiliary segment)
Display a catalogue of SSR services offered by the airline for
FXK
the itinerary, all passengers
3. EMD-A issuance Step 2: Enter the SSR request

SRXBAG Enter SSR request for XBAG, all segments, all passengers
SRXBAG/S2 As previous, for segment 2 only
SRXBAG/S2/P1 As previous, for segment 2 and passenger 1 only
SRUMNR-UM05 Enter SSR request for UMNR including free text UM05
Enter SSR request for XBPC with free text 1PC, for
SRXBPC-1PC/P1/S2
passenger 1, segment 2
4. Help with SSR codes and formats

HE SR Display Amadeus Help pages on SSRs
5. EMD-A issuance Step 3: Price the service and create TSM-P

Autoprice all chargeable ancillary services that have not yet
been priced, for all passengers, and create a TSM-P pricing
FXG
record (TSM-P = Transitional Stored Miscellaneous-Pricing
Quote Record)
Manually create TSM-P for all non-autopriceable chargable
TMP/VBA services (SVC and SSR) in the itinerary. Used when autopricing
is not available.
6. EMD-A issuance Step 4: Update the pricing records as necessary

TMI/FP-CCVI4012000000000000/122 Specify a form of payment for the only TSM-P in the PNR
7. Help with Updating TSM-Ps

HE TMI Display a list of TSM-P fields and their field identifiers
8. EMD-A issuance Step 5: Issue the EMD

TTM Issue an EMD
TTM/RT Issue an EMD and redisplay the PNR
TTP/TTM/RT Issue an electronic ticket and EMD and redisplay the PNR
9. EMD-S Issuance Step 1: Determine how to book the service

Display a list of EMD services offered by LH, including how to
EGSD/VLH
book (SSR, seat request, or SVC manual auxiliary segment)
GG AIR LH Display Amadeus Information System (AIS) pages for airline LH
10. EMD-S Issuance Step 2: Book the service

Create a manual auxiliary segment (SVC)
IU AY HK1 PENF for airline BA, for a service with code PENF,
one service (HK1)
Enter a manual auxiliary service segment
IU QR HK1 PYMT-ADVANCE DEPOSIT AS GUARANTEE (SVC) for airline AY, for a service with code
PENF, one service (HK1)
Enter an SVC segment for airline AY, for a
service with code PDBG, for city pair JFK-
IU AY HK1 PDBG JFK HEL/15OCT/P2
HEL, service date 15OCT, for
passenger 2
11. EMD-S Issuance Step 3: Price the service

FXG Autoprice ancillary services and create TSM-P record
Manually create TSM-Ps for all non-infant passengers, for all
TMC/VBA non-autopriceable chargeable services (SVC and SSR).
Validating carrier is mandatory.
12. EMD-S Issuance Step 4: Update pricing information as needed

TMI/ALONDON HEATHROW Update PRESENT AT field on TSM-P
TMI/DBRITISH AIRWAYS Update PRESENT TO field
TMI/FGBP125.00 Update FARE field (first issue)
TMI/CV-100.00 Update Coupon Value “field”
TMI/IC-TKT1251086555822 Update Issued In Connection With “(ICW) field”
13. Help with on TSM-P update formats, procedures, and field identifiers
HE TMI Display Amadeus Help pages on TMI formats
14. EMD-S Issuance Step 5: Issue the EMD-S

TTM Issue the EMD
TTM/RT Issue the EMD and retain the PNR in the work area
Issue the e-ticket and the EMD and retain the PNR in the work
TTP/TTM/RT
area
For Your Notes
Lesson 21
1. Queue Count
Obtain count of all queues, categories and date ranges that
QT
contain PNRs
QTQ Obtain a count of all queues
Obtain a count of Queue 7, showing only those categories and
QC7CA
date ranges that contain PNRs
Obtain a count of Queue 7, showing all categories and date
QC7CE
ranges
2. Queue Placement
Place a PNR on Queue 8, Category 20 (a date range may be
QE8C20
included in this type of entry)
Enter an option element, causing a PNR to be placed on the
OP25MAY/REQUEST SEATING
option queue (Queue 3) on May 25
Enter an option element, causing a PNR to be placed on
OP18MAR/6C5/REQUEST SEATING
Queue 6, Category 5 on March 18
3. Queue Access
Access Queue 2, Category 1, Date Range 1 (categories and
QS2C1D1
date ranges may be excluded from this type of entry)
4. Queue Exit
QI Exit a queue
5. PNR Removal from Queue

QN Ignore a PNR and remove it from queue
ET End a transaction and remove the PNR from queue
6. Queue Placement on Delay Queue

QD25OCT Delay a queued PNR until October 25
QD1500 Delay a queued PNR until 3:00 p.m. today
For Your Notes
Lesson 22
1. Changing Segment Status

4/HK Change the status of segment 4 to “HK”
Have Amadeus simultaneously end a PNR and make all
ETK
required changes based on the status codes present
2. Availability for Single Airline

AN15JUNSFOSEA/AAS Display neutral availability, AS flights only
3. Waitlist Assurance
RMWA-REBOOK Set a PNR up for waitlist assurance
QE86C30 Queue a PNR to the waitlist assurance queue
4. Queue to Another Branch Office

QE/LON1B4211/99 Queue a PNR to branch office LON1B4211's Queue 99
For Your Notes
Lesson 23
1. Date Calculation
DD25JAN/60 Display the date 60 days after January 25
DD12JAN/-21 Display the date 21 days before January 12
2. Time Calculation
DDVIE Display the time and date in VIE
DDAKL/LAX Display the time difference between AKL and LAX
3. Number Calculation
DF563.8;28.72 Add 563.8 and 28.72
DF729-15.71 Subtract 15.71 from 729
DF199.50*3 Multiply 199.50 by 3
DF533/21 Divide 533 by 21
4. Currency Conversion
FQC950AUD/GBP Convert 950 Australian dollars (AUD) into GBP
FQCARS/MXN Display the current conversion rate between ARS and MXN
5. Minimum Connecting Times

DMJFK Display the minimum connecting times for JFK
6. Times
Display exceptions to the minimum connecting times for a BA
DMBA/LHR/BA
on-line connection at LHR
Display exceptions to the minimum connecting times for a BA to
DMBA/LHR/UA
UA connection at LHR
Display the required and actual minimum connecting times for
DM2
segment 2
For Your Notes
Lesson 24
1. Help System
HE or HELP Go to the main Help index
HEHELP Get Help on the Help System
HEPNR Get Help on the subject PNR
GPQPS Display the list of quickpaths for the current subject
HEAVA Use a quickpath to go to a subject
GPINT Go to a specific Help page
HEOS Get Help by using a transaction code
HEA Display index of Help subjects beginning with “A”
MS140 Go to line number 140 in a Help page
2. AIS
GGAIS Display the main AIS index
GGAIR Display the general airline information AIS page
GGAIRBA Display BA's AIS pages
GGL Display index of AIS subjects beginning with “L”
GPFLI Go to a specific AIS page
MS24 Go to line number 24 in an AIS page
For Your Notes
Global Distribution Systems Format Guide: Travelport Galileo

Lesson 1
1. Sign On/Off
SON/ZJK Sign on to Travelport Galileo
SB Switch to agent assembly area “B”
SOF Sign off of Travelport Galileo
2. Encode/Decode
.CEPARIS Encode the city name Paris
.CEORLY Encode the airport name Only
.CDLON Decode the city code LON
.AELUFTHANSA Encode the airline name Lufthansa
.ADFR Decode the airline code FR
.ADT Decode all airline codes starting with the letter T
.EEBEECHCRAFT Encode the equipment type Beechcraft
.EEB Encode all equipment types beginning with the letter B
.ED747 Decode the equipment code 747
.EDA Decode all equipment codes beginning with the letter A
.LEAUSTRALIA Encode the country name Australia
.LEAUSTRALIA/JAPAN/SINGAPORE Encode multiple country names
.LEA Encode all country names beginning with the letter A
.LDGB Decode the country code GB
.LDGB/DE/ES Decode multiple country codes
.LDB Decode all country codes beginning with the letter B
.RD Display a list of countries that are divided into states
.RDUS Display a list of states in country US
.RDUSNY Decode the state NY in the US
.EUD Decode all countries in the European Union (EU)
3. Scrolling
MD Move down a Travelport Galileo display
MU Move up a Travelport Galileo display
MT Move to the top of a Travelport Galileo display
MB Move to the bottom of a Travelport Galileo display
For Your Notes
Lesson 2
1. Retrieving a BF
*-SCHUURS Retrieve and display the BF for passenger Schuurs
*-SMITH/JOHNMR Retrieve and display the BF for passenger Mr John Smith
Retrieve and display the BF for passenger Smith departing on
*23JUN-SMITH
23 June
*3MF98G Retrieve and display the BF with record locator 3MF98G
*2 Display BF item 2 from similar name list
*L Redisplay a similar name list
2. Ignore
I Ignore the BF in the agent assembly area
3. Displaying BF Subfields
*N Display the name field of the current BF
*I Display the itinerary of the current BF
*P Display the phone field of the current BF
*RV Display the received-from field of the current BF
*TD Display the ticketing field of the current BF
*R Redisplay the current BF
*VL Display the vendor locator field of the current BF
*MM Display the mileage membership field of the current BF
*VR Display the vendor remarks field of the current BF
*SI Display the service information field of the current BF
Display all fields of the BF, including those that do not appear
*ALL
on the face
For Your Notes
Lesson 3
A18JUNSYDCBR Display availability from SYD to CBR on 18 June
A* Display the next screen of availability
A*O Display the original screen of availability
A*R Redisplay the current screen of availability
2. Timetables
Display a timetable of flights from LHR to JFK for four weeks
TT22JUNLHRJFK
starting on 22 June
Display a timetable of flights from LHR to JFK for four weeks
TTLHRJFK
starting today
For Your Notes
Lesson 4
AR30JUN Display return availability for 30 June
Display return availability for 14 days after the date of the
AR#14
original availability display
Display return availability for the same date as the outbound
AR
flight
2. Flight Details
Display flight details for the flight on line 2 of the current
TTL2
Display flight details for segment 1 of the BF in the agent
TTB1
assembly area
3. Flight Service Information

Display flight service information for the “Y” class cabin for the
*SVCY1
flight on line 1 of availability
*SVC Display flight service information for all flights in a BF
*SVC2 Display flight service information for BF itinerary segment 2
4. Advanced Availability
Display availability for “approximately” 13.00 (flights from 11.00
A4JANDUBLHR1300
to 23.59 will be displayed)
A.MOGVAAMS Display availability for next Monday
A12AUGLHRHKG/BA Display availability of BA flights only
A12JUNAMSBKK.FRA Display availability with connecting flights in FRA
AD12OCTLHRCDG1100 Display flights by strict departure time
AA12OCTLHRCDG1400 Display flights by strict arrival time
AJ12OCTLHRCDG Display flights by strict journey time
A07MAYSNNMAN@3Q Display flights that have at least 3 seats available in “Q”
Display availability for an airline alliance (*O for oneworld, *A for
A15FEBFRADUS//*O
Star Alliance and *S for SkyTeam
5. Follow-Up Availability
Change the current availability display to list flights by departure
AD
time
Change the current availability display to list flights by journey
AJ
time
Change the current availability display to list flights by arrival
AA
time
A.D Change the current availability display to list only direct flights
Change the current availability display to show flights operated
A/UA by UA only (connections with both UA and another carrier may
be displayed)
A#7 Move the date of the current availability display 7 days later
A-3 Move the date of the current availability display 3 days earlier
A13OCT Change the date of the current availability display to 13 October
Change the time of the current availability display to “approxi-
A1300
mately” 13.00 (flights from 11.00 to 23.59 will be displayed)
For Your Notes
Lesson 5
1. Flight Sell
01Y2 Book 1 “Y” seat from the flight on line 2 of an availability display
Book 1 “F” seat from the connection on lines 1 and 2 of an
01F1*
Book 1 “F” seat from the first leg of the connection on line 1 and
01F1P2 1 “P” seat on the second leg of the connection on line 2 of an
Sell 2 seats on British Airways flight 458 in “C” on 27 November
0BA458C27NOVLHRMADNN2
from LHR to MAD (long sell)
01J2 Waitlist 1 “J” seat on the sold-out flight on availability line 2
Waitlist 2 “F” seats on KLM flight 333 on 10 August from AMS to
0KL333F10AUGAMSCDGLL2
CDG (long sell)
0BAOPENC4FEBLHRAMSNO3 Enter an open segment
0BAOPENCLHRAMSNO3 Enter an open segment without a date
0A Enter an arrival-unknown segment (ARNK)
2. Name Field
N.1GUANLAO/LUISITAMS Enter the name of Ms Luisita Guanlao
N.2WRIGHT/RICHARDMR/MAXINEMRS Enter multiple passenger names with the same surname
N.I/NORMAN/PAULMSTR*19MAY16 Enter an infant name with birthdate
3. Phone Field
P.ORDT*773 222-8975 Enter a travel agency (T) phone number
P.AMSH*020 9 49 32 48-VANHORN Enter a home (H) number with a passenger name
P.GVAB*022 233 65 44X124 Enter a business (B) number with an extension
4. Ticketing Field
T.TAU/23JUN Enter a ticketing date of 23 June
Enter a ticketing arrangement indicating no further ticket action
T.T*
is required (used for immediate ticketing)
5. Received-from Field
R.MRS Enter received-from data
6. End Transaction
E End transaction and save the current BF in the database
For Your Notes
Lesson 6
1. End Transaction
ER End and then redisplay a BF
For Your Notes
Lesson 7
1. Form-of-Payment Field
F.S Enter cash form of payment
F.CK Enter cheque form of payment
F.CA5410321756714433/D1020-CRAXTON Enter credit card form of payment with card holder's name
*FOP Display the form-of-payment field
2. E-mail Field
Enter an “e-mail to” address (some versions of Travelport
MT.JANET_SMITH@YAHOO.COM
Galileo will require using a ? instead of _ )
MF.PAUL.LO@GOTRAVEL.COM Enter an “e-mail from” address
EM Send e-mail itinerary to 1st e-mail address (will end BF)
EM4 Send e-mail itinerary to 4th e-mail address only (will end BF)
EMALL Send e-mail itinerary to all e-mail addresses (will end BF)
*EM Display all e-mail fields
3. Address Field
W.MR JOHN BROOKSHAW*102 BALMORAL ROAD*BRISTOL*P/BS10 1TY Enter a mailing address
D.CLI PUBLICATIONS*2ND FLOOR*RUE AMAT*GENEVA Enter a delivery address
*AA Display the address field
4. Mileage Membership Field

M.BA13678999 Enter a mileage membership number (single-passenger BF)
M.P2/AAGQ94812 Enter a mileage membership number (multi-passenger BF)
*MM Display the mileage membership field
5. Notepad Field
NP.CALL BEFORE 1PM Enter a notepad remark
NP.H*BOOK HILTON CITY CENTER Enter an “H” alpha-coded notepad remark
*NP Display the notepad remarks field
*NPC Display all “C” alpha-coded remarks
6. Vendor Remarks Field

V.AKL*PLEASE PLACE ON PRIORITY WAITLIST GOODE/JONMR Enter a vendor remark
7. Itinerary Remarks Field

RI.HAVE A GREAT TRIP Enter an unassociated itinerary remark
RI.S2*DEPARTS TERMINAL 4A Enter an itinerary remark associated with segment 2
For Your Notes
Lesson 8
1. OSI Messages
Enter an OSI message to
SI.QF*1 CHD AGE 4 BROUGHTON/MARKMSTR
airline QF
Enter an OSI message to all
SI.YY*PSGRS ARE HONEYMOONERS CASSERLY/PETERMR/MARYMRS
airlines in a BF's itinerary
Display the OSI messages
*SO
in a BF
2. SSR Messages
Enter an SSR message for a diabetic meal (DBML)
SI.DBML
for all passengers
SI.MAAS*BROKEN ARM Enter an SSR message with explanatory text
SI.P2.3/VLML Enter an SSR message with passenger selection
SI.S2/BIKE Enter an SSR message with segment selection
Enter an SSR message with passenger selection
SI.P2/DEAF*READS LIPS
and explanatory text
Enter an SSR message with passenger selection,
SI.P5S2/CBBG*CELLO
segment selection and explanatory text
*SR Display the SSR messages in a BF
Enter passenger 2's mobile phone number 1 202
SI.P2/SSRCTCMDLHK1/12023674567 367 4567 into a BF's service information field --
number will be sent to DL
Send passenger 2's e-mail address
SI.P2/SSRCTCEYYHK1/J.SMITH//YAHOO.COM (J.SMITH@YAHOO.COM) to all airlines (“YY”) in the
“itinerary”
Alert the airlines that the passenger declined to give
SI.P2/SSRCTCRYYHK1/PSGR DECLINED
contact information
3. Infant SSR Messages

Update the status of the auto-generated infant SSR from “KK”
SI.PI/INFT@HK
to “HK”
4. Advance Passenger Information

United States
TSA Secure Flight
complete infor-
mation DOCS:
create one SSR
for each airline in
the itinerary (YY),
for passenger 1,
recording a Pass-
port (P) issued in
the United States
(US) with number
77281091, for a
SI.P1/SSRDOCSYYHK1/P/US/77281091/US/09AUG78/F/22DEC23/ALBA/LEA/ROSE
citizen of the
United States
(US), born on
09AUG78, gender
female (F), pass-
port expiration
date 22DEC23,
passenger's name
as on passport:
last name ALBA,
first name LEA,
middle name
ROSE
United States
TSA Secure Flight
minimum infor-
mation DOCS:
create one SSR
for each airline in
the itinerary (YY),
for passenger 1,
SI.P1/SSRDOCSYYHK1/////09AUG78/F//ALBA/LEA/ROSE
date of birth
09AUG78, gender
female (F), pass-
enger's name as
on passport: last
name ALBA, first
name LEA, middle
name ROSE
United States
TSA Known
Traveler Number
DOCO: create
one SSR for each
airline in the itiner-
ary (YY), for pass-
SI.P2/SSRDOCOYYHK1//K/123456789///US
enger 2, specify-
ing Known
Traveler Number
(K) number
123456789 valid
for the United
States (US)
5. Service Information for an Unaccompanied Minor

Enter service information for an un-
accompanied minor using a single
entry. After the asterisk enter in any
format: the name, age and language
SI.UMNR*ERIC BROWN AGED 8 ENGLISH DEP-MRS BROWN... of the passenger; the name, address
and phone number of a contact at
the departure city; the name, ad-
dress and phone number of a con-
tact at the arrival city
Enter service information for an un-
SI.UMNR*AGED 8 accompanied minor specifying only
the age; first of five entries
Enter name and telephone number
SI.YY*CTCH LHR 0171 323 1434 MRS BROWN of contact person at departure city;
second of five entries
Enter address of contact person at
SI.YY*CTCA LHR 10 COOK ROAD
departure city; third of five entries
Enter name and telephone number
SI.YY*CTCH SFO 415 978 1554 MR BROWN of contact person at arrival city;
fourth of five entries
Enter address of contact person at
SI.YY*CTCA SFO 1 PARK LANE
arrival city; fifth of five entries
6. Form of Identification
SI.P1/SSRFOIDBAHK1/PPAB9876543210987 Enter a Passport Number (“PP”) as a FOID
For Your Notes
Lesson 9
1. Cancelling Itinerary Segments

X2 Cancel itinerary segment 2
X2.5 Cancel itinerary segments 2 and 5
X2-5 Cancel itinerary segments 2 through 5
XI Cancel entire itinerary
2. Cancel and Rebook

@@3/11OCT Rebook segment 3 for 11 October
Cancel segment 1 and replace with 1 seat in “Y” on the flight
X1+01Y1
from line 1 of availability
@@3/F Rebook segment 3 in booking code “F”
@@2-4/F Rebook segments 2 through 4 in booking code “F”
@@A/F Rebook the entire itinerary in booking code “F”
@@3/10MAY/F Rebook segment 3 for 10 May in booking code “F”
3. Segment Insertion
/2 Insert after segment 2
/2+01Y1 Insert after segment 2 and book from availability
/0 Insert after segment 0 (before segment 1)
/0+01Y1 Insert after segment 0 and book from availability
/1+0A Insert an ARNK after segment 1
4. Change/Delete Essential Fields

N.P2-4@3WILKINSON/JOHNMR/MARYMRS/KIMBERLYMISS Change names of passengers 2 through 4
N.P2-4@ Delete names of passengers 2 through 4
P.3@ZRHB*01 8559010X24 Change phone number 3
P.3@ Delete phone number 3
T.@TAU/18JUN Change the ticketing field
T.@ Delete the ticketing field
Change the received-from before end
R.@SEC
transaction
R.@ Delete the received-from in a BF
5. Change/Delete Non-Essential Fields

F.@CB38960021231248/D1215-DRENNAN Change the form of payment
F.@ Delete the form of payment
D.@IBM*CHARLES STREET*DEPT 3*5TH FLOOR Change the delivery address
D.@ Delete the delivery address
W.@MR BILL BROWN*12 ST JOHN SQ*LONDON*P/SW1 9UZ Change the mailing address
W.@ Delete the mailing address
M.@ Delete all mileage membership data
NP.4@DLVR TKT BETWEEN 0900 AND 1200 Change notepad item number 4
NP.4@ Delete notepad item number 4
V.1@ABA*EXTENSION SEAT BELT REQUIRED DAVIDSON/JMR Change the first vendor remark
V.1@ Delete the first vendor remark
SI.1@AZ*1 CHD AGE 6 HALL/JOYMISS Change the first OSI message
SI.1@ Delete the first OSI message
Delete the SSR message associated
SI.P1S2@
with passenger 1 and segment 2
6. Dividing a Party
DP2 Divide out passenger 2
DP2.4 Divide out passengers 2 and 4
DP2-4 Divide out passengers 2 through 4
F File a BF
For Your Notes
Lesson 10
1. Seat Assignment
Assign smoking window (SW) and adjacent seats for all
S.SW
passengers on all segments
Assign non-smoking window (NW) and adjacent seats for all
S.NW
passengers on all segments
S.G As above (default)
*SD Display the seat assignments in a BF
2. Changing/Cancelling Seat Assignments

Change seat assignments to a non-smoking aisle seat and
S.@NA
adjacent seats
Change to seats 7A and 7B, for the first two passengers on all
S.@7A-B
segments
Change to seat 12A for the first passenger for segments 1 and
S.S1.2@12A
2 only
S.P3S2@14B Change to seat 14B for passenger 3, segment 2 only
S.@ Cancel all seat assignments
S.P1@ Cancel all seat assignments for passenger 1
S.S3@ Cancel all seat assignments for segment 3
Cancel all seat assignments for passengers 1 and 2, for
S.P1.2S1-3@
segments 1 through 3
*XSD Redisplay all seats canceled during the current transaction
3. Seat Maps
SA*S2 Display a seat map for segment 2 of a BF
Display the seat map for the economy class cabin (“Y”) for the
SA*A2Y
flight on line 2 of an availability display
SA* Redisplay a seat map
SC*26A Display the seat characteristics of seat 26A
4. Specific Seat Assignment

S.S1/15A Assign seat 15A on segment 1
S.S1/15A.B Assign seats 15A and 15B on segment 1
S.S1/15A-C Assign seats 15A through 15C on segment 1
S.S1/15A/16B Assign seats 15A and 16B on segment 1
S.38K Assign seat 38K to the first passenger in a BF, on all segments
Assign seats 14A and 14B to the first two passengers in a BF,
S.14A-B
on all segments
For Your Notes
Lesson 11
1. Display Client Files

C* Display the Agency File
C*WPLCORP Display a Business File
C*WPLCORP-JOHAR Display a Personal File
C*WPLCORP-JOHAR*ALL Display all Client File levels
C*R Redisplay the last Client File
C*R:Q-D Redisplay the “D” qualifier lines of the Client File
C*R:T-Y Redisplay the “Y” move lines of the Client File
2. Move Client File Lines to BF

Blind move the Agency File and append the agent's name to
CMT/Y2VS//+*SONJA
the agency phone number
Display move “yes” lines from a Client File; all higher-level “yes”
CM/
lines are also moved
Display move “yes” lines from a Client File and append agent's
CM/+*SONJA
name; all higher level “yes” lines are also moved
Move “yes” lines from a Client File and “optional” line 5; append
CM/+*SONJA/+5
agent's name
CM/+5.8.10 Move all “yes” lines along with “optional” lines 5, 8 and 10
CM/+5.7-9 Move all “yes” lines along with “optional” lines 5 and 7 through 9
Select move lines 4 and 11 from a business file (B); no other
CMB/S/+4.11
lines will move; must specify Client File type
Select move ticketing line 4 from a business file (B), appending
CMB/S/+4*17MAR
ticketing date
For Your Notes
Lesson 12
1. Encode/Decode
GC*12/CAR/HERTZ Encode the car vendor named Hertz
GC*12/CAR/ZI Decode the car vendor with code ZI
2. Car Availability
Retrieve car availability for the arrival airport, date and
/1+CAL time of segment 1, drop-off on the date and time of the
next air segment
/1+CAL/AL Retrieve a CAL display for vendor AL only
/1+CAL/ZL+AL+ZE Retrieve a CAL display for vendors ZL, AL and ZE only
/1+CAL.C Retrieve a CAL display for all compact (C) cars
/1+CAL.SCAR+ICAR Retrieve a CAL display, for SCARs and ICARs only
/1+CAL/ZL.LCAR Retrieve a CAL display for vendor ZL, LCARs only
Retrieve a CAL display for vendors ZL and ET only, for all
/1+CAL/ZL+ET.E+C
economy (E) and compact (C) cars
Retrieve a CAL display without an itinerary in the agent
CAL17OCT-22OCTMIA/ARR-0900/DT-1600
assembly area
3. CAL Scrolling and Redisplay

CAL*PD Page down a CAL display
CAL*PU Page up a CAL display
CAL*R Redisplay a CAL display
4. Car Book
01A8 Book one car from CAL display column A, line 8
For Your Notes
Lesson 13
1. Car Rules
CAVA9 Display rules for the car in column A, line 9 of CAL display
2. Car Policy
CADZE Display corporate policy menu for ZE
CADZELAX Display location policy menu for ZE at LAX
CAD/AGE Display AGE category from menu
Display location policy menu for the car vendor and hire
CADA5
location in column A, line 5 of CAL display
CAD*PD Page down a policy display
CAD*PU Page up a policy display
CADMENU*PD Page down the policy display menu
CADMENU*PU Page up the policy display menu
CADMENU*PH Page home (page 1) the policy display menu
CAD*MENU Redisplay the policy menu
For Your Notes
Lesson 14
1. Encode/Decode
GC*11/HTL/HILTON Encode the hotel chain named Hilton
GC*11/HTL/MC Decode the hotel chain with chain code MC
2. Hotel Availability
Display hotel availability for the arrival city and date of itinerary
/2+HOA-13OCT
segment 2, with check-out on October 13
/2+HOA-13OCT/2 As above, double occupancy
Display hotel availability for the arrival city and date of itinerary
/2+HOA-4NT
segment 2, with a stay of four nights
HOA*PD Page down hotel availability
HOA*PU Page up hotel availability
HOA*PH Page back to the first screen of hotel availability (“page home”)
HOA*R Redisplay hotel availability
3. Complete Availability
Display complete availability for the hotel listed on line 6 of hotel
HOC6
availability
HOC*PD Page down a complete availability display
HOC*PU Page up a complete availability display
HOC*R Redisplay a complete availability display
4. Hotel Rules
Display rules for the rate and room type listed on line 2 of an
HOV2
HOC display
HOV*PD Page down a rules display
HOV*PU Page up a rules display
5. Hotel Book
Book one room of the type listed on line 5 of an HOC
01INSIDE5
display (N1INSIDE5 is also valid)
01INSIDE5/G-VI4139311645222EXP1120 Same as above, but with a credit card guarantee
Book one room from the current rules display (N1INSIDE
01INSIDE
is also valid)
For Your Notes
Lesson 15
1. Hotel Availability with Modifiers

HOAMSP Display availability of hotels in Minneapolis/St. Paul (MSP)
Display availability of hotels in Minneapolis/St. Paul (MSP),
HOA7JAN-22JANMSP
specifying a stay from January 7 to January 12
Display availability of hotels near the reference point DISNEY-
HOA7JAN-22JANDISNEYLAND
LAND
/1+HOA-11APR/HL Display availability showing Hilton (HL) hotels only
/1+HOA-11APR/N-PARK Display availability of hotels with the name PARK
Display availability of hotels with rooms selling for around 100
/1+HOA-11APR/V100
currency units
Display availability of hotels with rooms between 100 and 150
/1+HOA-11APR/V100-150
currency units
/1+HOA-11APR/L-A Display availability of hotels near the airport (A)
2. Reference Points List

HORSYD Display a list of reference points for SYD
3. Hotel Description
HOD4 Display a description for the hotel on line 4 of an HOA display
HODS2 Display a description for the hotel in BF segment 2
Display information on keyword FACI from a keyword menu
HOD/FACI
(keywords or numbers may be used)
HOD*PD Scroll down a description
HOD*PU Scroll up a description
HOD*MENU Return to the description menu
HOD*R Redisplay a hotel description
4. Optional Modifiers for Hotel Sell

01INSIDE5/G-AX317933311146461EXP1217 Credit card guarantee
01INSIDE5/CD-298YIEU Corporate discount number
01INSIDE5/RA-1 Roll-away bed request
01INSIDE5/CR-1 Crib or cot request
01INSIDE5/EX-2 Extra adults (2) in room
01INSIDE5/ID-IU294574 Hotel membership number
01INSIDE5/FT-DL2193878 Mileage membership number
01INSIDE5/SI-QUIET ROOM Special information/requests
For Your Notes
Lesson 16
1. Fare Displays
FD23OCTEZECDG/AF Display adult fares for AF from EZE to CDG on 23 October
FD15MAYGRUFCO Display adult fares for all airlines from GRU to FCO on 15 May
FD* Redisplay a fare display
FD/LX Redisplay the fare display to show fares for LX
For Your Notes
Lesson 17
1. Basic Fare Display

FDLONNYC15AUG/DL
Retrieve a fare display of DL's fares for travel from LON to NYC
or
on 15AUG
FD15AUGLONNYC/DL
As above, showing fares from all airlines which publish fares for
FDLONNYC15AUG
this market
2. Fare Notes from Fare display

FN*ALL Display all categories for the current fare notes
Display fare notes category 5 (Advance Reservations/Ticketing)
FN*P5
for the current fare notes
Display categories 2 through 7 and category 16 for the current
FN*P2-7.16
fare notes
FN*PPAR Redisplay the category menu for the current fare notes
FN*S Display a fare note synopsis for the current fare notes
Display fare notes category menu for the fare on line 1 of a fare
FN*1 or FN*1/PAR
display
Display all fare notes categories for the fare on line 1 of a fare
FN*1/ALL
display, bypassing the category menu
Display the fare note on Advance Reservations/Ticketing (Cate-
FN*1/P5 or FN*1/PADV gory 5/ADV) for the fare on line 1 of a fare display, bypassing
the category menu
Display categories 2 through 7 and category 16 for the fare on
FN*1/P2-7.16
line 1 of a fare display, bypassing the category menu
Display a fare note synopsis for the fare on line 1 of a fare
FN*1/S
display
3. Fare Note Redisplay

FN* Redisplay the current fare notes
For Your Notes
Lesson 18
1. Itinerary Pricing
FQ Display the fare for a BF as booked and file it
2. Best Buy
Display the lowest available fare for an itinerary. Fare will be
FQBB filed only if the itinerary is currently booked in the lowest
booking code
Rebook the itinerary in lowest booking code based on FQBB
FQBBK
entry and file the fare
3. Filed Fares
*FF Display filed fare field
*FF1 Display details for filed fare number 1
FX1 Cancel filed fare number 1
FXALL Cancel all filed fares
4. Ticketing Modifier Update

Update filed fare number 1, adding plating carrier KL and 9
TMU1CKL/Z9
percent commission
TMU1CKL/Z100.00 As previous, but with commission amount 100.00
For Your Notes
Lesson 19
1. Ticketing
Issue a ticket for a BF that contains all required ticketing
TKP
modifiers and a form of payment
*HTI Display ticket instructions (TINS) remarks
*HTE Display electronic ticket data
Display the second electronic ticket file from a list of electronic
*TE2
tickets
TKPPT Issue a paper ticket, overriding e-ticket default
TRV/1251234567890 Void ticket number 1251234567890
For Your Notes
Lesson 20
1. List Ancillary Services Available for Itinerary

DAS* List available ancillary services for the existing air itinerary
Price itinerary and store fare, and list all available ancillary
FQ/DAS*
services for itinerary
Price itinerary and list all available ancillary services for
FQ/DASO
itinerary, without storing the fare
Followup entry to view details on the ancillary service listed on
DAS*L1
line 1 of a DAS* display
2. Book Ancillary Services from List

DAS01L2 Book one ancillary service from line 2 of DAS* list
As above, booking the service for passenger 1 only (P1). If no
DAS01L2P1 passenger specification is used, the service will be booked for
all passengers.
Book one ancillary service from line 2 (1L2) and one ancillary
DAS01L2*1L5
service from line 5 (1L5)
Book one ancillary service from line 2 (1L2) including free text
DAS01L2*TX-PREPAID
PREPAID
3. End and Re-Retrieve BF

R.MRLARA Enter received-from information
End and re-retrieve the BF. Ending saves the ancillary services
ER
request and builds the ADDITIONAL SERVICES field
Combined entry to enter received-from and end and re-retrieve
R.MRLARA+ER
(ER) the BF
4. View and Verify booked Ancillary Services

Display the Additional Services field in the BF. This field is
*DAS available after the services have been requested and the BF
has been ended and re-retrieved.
Display the Service Information field with SSR information for
*SI
ancillary services that are requested via SSR
5. Issue E-Ticket
TKP Issue e-ticket, using all filed fares
TKP1 Issue e-ticket using filed fare 1
*HTE Display the electronic ticket list
6. Issue an EMD-A for Ancillary Services

Issue EMD-A in connection with e-ticket number
EMDI/IC1251928399909
1251928399909
7. EMD-A Issuance Modifiers

Issue EMD for passenger 1 only (passenger selection required
/P1
if EMDs are issued for more than one passenger)
Issue only services with Reason For Issuance Code G (an EMD
/RG
may only be issued for services with the same RFIC)
/S2 Issue only services associated with itinerary segment 2
/VBA Issue only services for airline BA
/FVI4444333322221111*D1220 Pay for EMD with different form of payment than in BF
8. Modifiers to Print or Email Support Documents

/PP-R Print to plain paper (PP) the customer receipt (R)
Print to the itinerary/invoice printer (PI) the credit card charge
/PI-C
form (C)
Email (PE) the customer receipt (R) to the customer's email in
/PE-R
the PE field
9. View EMD Information

EMDL Display Electronic Miscellaneous Document list
EMDD1 Display EMD Summary Display for item 1 in EMD List
Display EMD Detail Display for EMD number 1253600105344.
EMDD1253600105344 (You can also Tab to the DETAIL DISPLAY Â· prompt in the
EMD List and press Enter.)
Display EMD History for item 1 in EMD List (You can also Tab
EMDH1 to the HISTORY DISPLAY Â· prompt in the EMD List and press
Enter.)
10. Issue an EMD-S for Ancillary Services

Create an SVC segment in the BF for the
0SVCBAEK1LHR10JUN-N1/D/992/CHANGE FEE/150.00 ancillary service (one SVC segment per ser-
vice)
Issue EMD-S for service segment 1 (SM1) in
EMDI/SM1/IC3403412234133 connection with e-ticket number
3403412234133
11. EMD-S Issuance Modifiers

Issue EMD for passenger 1 only (passenger selection required
/P1
when there are multiple passengers in the BF)
/Z7 Add commission percent
Add form of payment, when EMD is not to be paid for by the
/FVI4444333322221111*D1220
form of payment in the BF
/TX3.00US/TX5.00CA Add up to three taxes if applicable
12. Modifiers to Print or Email Support Documents

/PP-R Print to plain paper (PP) the customer receipt (R)
Print to the itinerary/invoice printer (PI) the credit card charge
/PI-C
form (C)
Email (PE) the customer receipt (R) to the customer's email in
/PE-R
the PE field
For Your Notes
Lesson 21
1. Queue Count
QCA Display a queue count for all queues
QCB/18 Display a count of BFs on Queue 18
2. Queue Access
Q/17 Access (sign on to) Queue 17
E End a BF and remove it from the queue
I Ignore a BF and move it to the end of the queue
QX Exit the current queue
QX+I Sign off the queue and ignore the last BF on queue
QX+E Sign off the queue and end the last BF on queue
3. Queue Placement
QEB/74 End the current BF and place it on Queue 74
4. Review BF Items
Create a review BF item to place BF on agency L9V's Queue 26
RB.L9V/3APR/1400/Q26*BOOK CAR
on 3 April at 14.00, with text BOOK CAR
RB.L9V/3APR/Q26*BOOK CAR As previous, but defaulting to 07.00
RB.3@L9V/8JUN/Q29*BOOK HOTEL Change review BF item 3
RB.2@ Delete review BF item 2
RB.2-4@ Delete review BF items 2 through 4
RB.1.3@ Delete review BF items 1 and 3
RB.ALL@ Delete all review BF items
For Your Notes
Lesson 22

@@1HK Change the status of segment 1 to “HK”
For Your Notes
Lesson 23
1. Date Calculation
*TAA/14MAY/+60 Display the date 60 days after 14 May
*TAA/12JAN/21 Display the date 21 days before 12 January
2. Calculator Functions
XX563.80+28.72 Add 563.80 and 28.72
XX729.00-15.71 Subtract 15.71 from 729.00
XX199.50*3 Multiply 199.50 by 3
XX533/21 Divide 533 by 21
3. Time Calculation
@@LTVIE Display the time and date in VIE
XX12:45+5:35 Display the time 5 hours and 35 minutes after 12.45
XX23:30-12:15 Determine the time 12 hours and 15 minutes before 23.30
FZSHKD100.00GBP Convert HKD 100.00 to GBP using the bank selling rate
FZBGBP100.00HKD Convert GBP 100.00 to HKD using the bank buying rate
5. FLIFO
Retrieve a FLIFO display for UA flight 930 for today from SFO
L@UA/LFUA930/SFOLHR
to LHR

DCTSYD Display a minimum connecting times table for SYD
For Your Notes
Lesson 24
1. HELP System
HELP CAR Display HELP for keyword CAR
Display HELP on entries beginning with the function identifier
HELP T.
“T.”
HELP A Display list of all HELP subjects beginning with letter “A”
2. Travelport Galileo Information System (GIS)

GG* Display the GIS general information index
Display chapter 5 from the general information index (either a
GC*5
chapter/subject number or name may be used)
Display page number 2 from the chapter page index (either a
GP*2
page number or name may be used)
For Your Notes
Lesson 25
1. Timatic Referencing a BF
Display health information for travel to the country in BF flight
TIMH/1
segment 1
Display visa (including passport) information for travel to the
TIMV/1 country in BF flight segment 1 (passenger is citizen of the
country of trip origin)
As previous, but passenger is a citizen of the United States
TIMV/1/US
(US)
Display visa and health information for travel to the country in
TIMA/1 BF flight segment 1 (passenger is citizen of the country of trip
origin)
TIMA/1/YVR As previous, but passenger is a citizen of Canada (YVR)
Display Timatic information when passenger is traveling via
TIMA/2-3
connecting flights
TIPN Scroll down a Timatic display
2. Full-Text Entries
TI-DFT/GIG Display country information for Brazil (GIG)
TI-DFT/GIG/CU Display the customs (CU) section for Brazil (GIG)
Display the additional information (AI) subsection of the
TI-DFT/GIG/CU/AI
customs (CU) section for Brazil (GIG)
3. Rules
Display an index of Timatic rules, including terms and
TI-RULES
definitions
TI-RULES/R33 Display rule category 33
4. Guided Mode
Request fill-in mask to obtain visa (and passport) (V)
TI-MV
information
TI-MH Request fill-in mask to obtain health information (H)
TI-MA Request fill-in mask to obtain visa and health (A) information
5. Expert Mode
Request health information (H) for a client traveling from
TI-RH/EMAMS/DEJNB Amsterdam (AMS) to Johnnesburg (JNB) (nationality is
not required)
Request visa and passport (V) requirements for a Spanish
TI-RV/NAMAD/EMMAD/DETLV citizen (MAD) traveling from Madrid (MAD) to Tel Aviv
(TLV)
As above, but requesting visa, passport and health
TI-RA/NAMAD/EMMAD/DETLV
requirements
Request visa, passport and health (A) information for a
French citizen (FR), currently living in Canada (CA), who
TI-RA/NAFR/ARCA/EMYUL/DEMOW/TRAMS
will be traveling from Montreal (YUL) to Moscow (MOW)
with a connection in Amsterdam (AMS)
For Your Notes
Global Distribution Systems Format Guide: Sabre

Lesson 1
1. Sign In/Out
SI*1234 Sign in to the Abacus system
SO* Sign out of the Abacus system
2. PNR Display
*-ROBERTS Retrieve the PNR for passenger Roberts
*MMJDSB Retrieve the PNR with record locator D348FU
*A Redisplay the current PNR
*FF Display the frequent flyer field
*N Display only the name field
*I Display only the itinerary
Display only the passenger data field (everything below the
*P
itinerary)
3. PNR Similar Name List

*1 Display the PNR numbered 1 on a similar name list
*L Redisplay a similar name list
4. Scrolling
MD Move down an Abacus display to see more
MU Move back up the display
5. PNR Ignore
Ignore the current PNR and clear the work area without making
I
changes
For Your Notes
Lesson 2
1. Encode and Decode

W/-CCPERTH Display the three-letter city code for Perth
W/-APGATWICK Display the three-letter airport code for Gatwick Airport
W/*LHR Display the name of the city/airport with code LHR
W/-ALDELTA Display the two-letter code for Delta Airlines
W/*BA Display the name of the airline with code BA
W/-CRHERTZ Display the code for the car company Hertz
W/CR*ZE Display the name of the car company with code ZE
W/-HLHYATT Display the chain code for Hyatt hotels
W/HL*FS Display the name of the hotel chain with code FS
W/EQ-BOEING Display the code for Boeing aircraft
W/EQ*M80 Display the name of the aircraft equipment with code M80
HCCARIZONA Display the code for the state named Arizona
HCCMI Display the name of the state with code MI
HCCC/AUSTRIA Display the code for the country named Austria
HCCC/IT Display the name of the country with code IT
For Your Notes
Lesson 3
Display flight availability on June 15 from JFK to LAX at
115JUNJFKLAX8A
8:00 a.m.
Display flight availability with no time specified–flights
115JUNORDFCO
departing around 1:00 p.m. will be displayed
115JUNJFKLAX8A¥UA Display flights operated by UA only
2. Follow-up
1* Display the next screen of availability
Display flight service details for the flight listed on line 2 of
VA*2
availability
1R24JUL2P Display return availability on July 24 at 2:00 p.m.
1R Display return availability for the same day
1R3P Display return availability for the same day at 3:00 p.m.
1R18JAN Display return availability for the same time on January 18
4. Redisplay
1*R Redisplay the current screen of availability
1*OA Redisplay the original screen of availability
5. Availability Short-cut (Redisplay and Change)

1*9A Redisplay, showing flights departing at 9:00 a.m.
112JUN Redisplay, showing flights departing on June 12
112JUN*9A Redisplay, showing flights departing on June 12 at 9:00 a.m.
1¥UA Redisplay, showing flights operated by UA only
1¥ALL Redisplay, showing flights operated by all airlines
1¥5 Redisplay, showing flights departing five days later
1-6 Redisplay, showing flights departing six days earlier
6. Flight Schedule Display

Display a schedule of flights between SFO and LAX on
S13MARSFOLAX7A
March 13 at 7:00 a.m.
S13MARSFOLAX7A¥AA As above, for AA flights only
7. Airline Alliances
Display availability from FRA to DUS on March 15 at 6:00 p.m,
115MARFRADUS6P¥/*O
showing airlines that belong to the oneworld (“O”) “alliance”
8. Air Extras
1*A Retrieve an Air Extras display for the current availability
For Your Notes
Lesson 4
1. Flight Sell
01Y2 Book 1 “Y” seat from the flight on line 2 of an availability display
Book 1 “F” seat from the connection on lines 1 and 2 of an
01F1*
Book 1 “F” seat from the first leg of the connection on line 1 and
01F1P2 1 “P” seat on the second leg of the connection on line 2 of an
*I Display the itinerary of the current PNR
Sell 2 “F” seats on BA flight 282 from YYZ to LHR on
0BA282F20DECYYZLHRNN2
December 20
2. Waitlisting
Waitlist 2 “F” seats on the flight on line 4 of an availability
02F4LL
display
Waitlist 2 “Y” seats on the connection on lines 1 and 2 of an
02Y1Y2LL
3. Open Segments
Enter an open segment for 1 “Y” seat on AC for travel on 2 June
0ACOPENY2JUNYULYQBDS1
from YUL to YQB
Enter an open segment for 1 “Y” seat on any airline on 2 June
0**OPENY2JUNSYDLHRDS1
from SYD to LHR (international segments only)
4. ARNK
0A Enter an ARNK segment
5. Name Field
-SOMERSET/LAURA MS Enter the name of Ms. Laura Somerset
-2LOPEZ/MARCUS MR/KIMBERLY MRS Enter two passengers with the same last name
-I/MORRIE/ISLA MISS Enter an infant name
*N Display the name field of the current PNR
6. Phone Field
9904 540-0180-A Enter an agency (A) phone number
9403 680-0180-H Enter a home (H) phone number
9602 790-0810-B Enter a business (B) phone number
9602 555-2000X401-B Enter a business (B) phone number with an extension
Enter a business (B) phone number belonging to passenger
9204 540-0180-B LEE
LEE
*P9 Display the phone field of the current PNR
7. Ticketing Field
7TAW23JUN/ Enter a ticketing date of 23 June
7T-A Enter a ticketing arrangement for immediate ticketing
*P7 Display the ticketing field of the current PNR
8. Received-from Field
6SECRETARY Enter received-from data
*P6 Display the received-from field of the current PNR
9. End Transaction
E End transaction and save the current PNR in the database
ER End and redisplay a PNR simultaneously
For Your Notes
Lesson 6
1. Remarks
5BOOK HOTEL IN MIA Enter a remark into a PNR
5¥VISA REQUIRED Enter an itinerary remark into a PNR
*P5 Display the remarks field of the current PNR
2. Form-of-Payment Remark
Enter a credit card form of payment (VISA card 4182 111 222
5-*VI4182111222333¥06/19
333, expiring in June 2019)
5-CHECK Enter a check form of payment
5-CASH Enter a cash form of payment
3. Frequent-Flyer Field
Enter a Delta (DL) frequent-flyer number (single-passenger
FFDL8934055952
PNR)
Enter an American (AA) frequent-flyer number for passenger
FFAA83B21F9-1.1
1.1
Enter an American (AA) frequent-flyer number for passenger
FFAA83B21F9-VACAKIS/ANA MS
Ms. Ana Vacakis
4. Mailing Address
5/MR JOHN WANG&5/1420 BANCROFT ST&5/VANCOUVER BC V5B 1G3 Enter a mailing address
W-GOLDEN GATE TRAVEL¥291 LOMBARD ST¥SAN FRANCISCO CA 94112 Enter an agency address
Display the agency ad-
*PAD
dress field
5. E-mail Address
PE¥PBROWN@YAHOO.COM¥ Enter an e-mail address
PE¥PBROWN@YAHOO.COM¥TO/PAM BROWN Enter an e-mail address with “TO” field
Enter an e-mail address with “CC” field (can also use
PE¥PBROWN@YAHOO.COM¥CC/TOM BROWN
“BC”)
PE¥PBROWN@YAHOO.COM¥FR/JOE LING, CTC Enter an e-mail address with “FROM” field
PE¥DAH@CDR.COM¥WORK EMAIL Enter an e-mail address with free text
Enter an e-mail address with passenger association
PE¥TRAVELGAL@MAC.COM¥-1.3 (can specify name number or the exact characters
from the name field; i.e., -SMITH/JANE MS)
*PE Display the e-mail field
For Your Notes
Lesson 7
1. OSI Messages
4OSI POLISH SPEAKER Enter an AFAX OSI message into a PNR (for AA flights only)
3OSI AC FIRST TIME FLYER Enter a GFAX OSI message to AC
3OSI YY FIRST TIME FLYER Enter a GFAX OSI message to all airlines
Enter an AFAX OSI message into a PNR regarding
4OSI POLISH SPEAKER-1.2
passenger 1.2
3OSI AC FIRST TIME FLYER-1.2 Enter a GFAX OSI message to AC regarding passenger 1.2
2. SSR Messages
Enter an AFAX SSR message requesting meet and assist
4MAAS2-1.1
(MAAS) service for passenger 1.1 on segment 2
Enter a GFAX SSR message requesting a vegetarian meal
3VLML4-1.1, 2.1
(VLML) for passengers 1.1 and 2.1 on segment 4
Enter an AFAX SSR message requesting a no-salt (NSML)
4NSML4, 5-1.1, 2.1
meal for passengers 1.1 and 2.1 on segments 4 and 5
3. Passenger Contact Information for IROP Notifications

Send a GFAX SSR with passenger 1.2’s mobile
phone number (“CTCM for Contact Mobile”) 202 367
4567 to the airlines in all itinerary segments except
3CTCMA/2023674567-1.2
AA. The phone number will be used to notify the
passenger in the event of IROP (irregular oper-
ations)
Send a GFAX SSR with passenger 1.1's email
address (“CTCE for Contact Email”)
mary-jo_johnson@gmail.com to the airlines in all
itinerary segments except AA. The email address will
be used to notify the passenger in the event of IROP
3CTCEA/MARY-JO.JOHNSON//GMAIL.COM-1.1 (irregular operations).
To input special characters in an email address
• For a dash (-): type .? (a period and a question
mark);
• For an underscore (_): type .. (two periods);
• For an “at” symbol (@): type // (two slashes).
Send an AFAX SSR indicating that passenger 2.1
refused to provide IROP contact information (CTCR),
4CTCRA/PSGR REFUSED CONTACT INFO-2.1
with the free text explanation PSGRREFUSEDCON-
TACTINFO.
Send a GFAX OSI message to all airlines (YY) in the
itinerary containing passenger 1.2's mobile phone
3OSI YY CTCM 4268890898-1.2 number (CTCM), 426 889 0989. The phone number
will be used to notify the passenger in case of IROP
(irregular operations).

itinerary with passenger 1.1’s email address (CTCE),
3OSI YY CTCE RC.THOMAS//CJTSYSTEMS.COM rc.thomas@cjtsystems.com. The email address will
be used to notify the passenger in case of IROP
(irregular operations).
3OSI YY CTCR PAX REFUSED CONTACT-2.1 itinerary, stating that passenger 2.1 has refused to
provide contact information for IROP purposes.
4. Infant Passenger Messages
Enter SSR message for a lap infant, specifying infant
name (CHIU/SAMUEL MSTR), with birthdate and the
3INFT/CHIU/SAMUEL MSTR/10AUG16-1.2
name item number of the adult on whose lap he will sit
(-1.2)
5. Unaccompanied Minor Passenger Messages

Enter a GFAX message stating that the passenger is
3UMNR/UM 08
an 8-year-old unaccompanied minor
Enter an AFAX message for multiple unaccompan-
4UMNR/UM 08 09-1.1,2.1 ied minors, passenger 1.1 is 8 years old and
passenger 2.1 is 9 years old
Sender’s name and relationship to child. (EOD
3OSI YY EOD MS EMILY WYNN MOTHER
means “Escort On Departure”.)
Sender’s contact information. (You can also use one
3OSI YY EOD 243 228 2079 MOBILE MOTHER
of the CTC codes like CTCM for “Contact Mobile”)
Receiver’s name and relationship to child. EOA
3OSI YY EOA MR TOM WELLS FATHER
stands for “Escort On Arrival”
3OSI YY EOA 662 101 0989 MOBILE FATHER Receiver’s contact information
6. Redisplay
*P3 Display the GFAX field of a PNR
*P4 Display the AFAX field of a PNR
7. TSA Secure Flight Documentation

Enter secure flight docu-
mentation for passenger
John Ian Smith (passenger
3DOCSA/P/US/55551111/US/03JUN73/M/05OCT21/SMITH/JOHN/IAN-1.1
1.1) including optional pass-
port information, for all air-
lines except AA (GFAX)
As previous, but for airline
4DOCSA/P/US/55551111/US/03JUN73/M/05OCT21/SMITH/JOHN/IAN-1.1
AA only (AFAX)
Enter secure flight docu-
mentation without passport
information for passenger
3DOCS/DB/03JUN73/M/SMITH/JOHN/IAN-1.1
John Ian Smith (passenger
1.1) for all airlines except
AA (GFAX)
As previous, but for airline

4DOCS/DB/03JUN73/M/SMITH/JOHN/IAN-1.1
AA (AFAX)
Enter a Known Traveler
Number for passenger 1.2
3DOCO//K/123456789-1.2 for all airlines except AA
(GFAX) (Use “R” for Re-
dress Number)
Enter a Known Traveler
Number for passenger 1.2
4DOCO//K/123456789-1.2
for airline AA (AFAX) (Use
“R” for Redress Number)
Display AFAX security infor-
*P4D
mation
Display GFAX security in-
*P3D
formation
8. Form of Identification (FOID)

Enter a form of identification (in this case, frequent flyer
3FOID/FFSKJKL987654321098765
number)
3FOID/FFSKJKL987654321098765-1.2 As above, for passenger 1.2
For Your Notes
Lesson 8
1. Changing Passenger Data

91¤202 213-4444-A Change phone field item 1
-2¤SCHULTZ/MARIA MRS Change name item 2
7¤TAW23JUN/ Change ticketing field (single item)
6¤MRS JONES Change the received-from field
51¤BOOK HERTZ CAR Change the first remark
PE1¤¥JKROWLENS@YAHOO.COM¥ Change the first passenger e-mail address
32¤OSI UA SPEAKS FRENCH Change the second GFAX
43¤OSI VIP PASSENGER Change the third AFAX
2. Deleting Passenger Data

93¤ Delete phone field item number 3
-2¤ Delete name item 2
7¤ Delete ticketing date
6¤ Delete the received-from field
51¤ Delete the first remark
32¤ Delete the second GFAX
43¤ Delete the third AFAX
PE1¤ Delete the first passenger e-mail
3. Canceling Segments
X3 Cancel segment 3 of an itinerary
X3/5/6 Cancel segments 3, 5 and 6
X2-5 Cancel segments 2 through 5
XI Cancel the entire itinerary
4. Cancel and Rebook

X1¥0023JUL Cancel segment 1 and rebook it for July 23
5. Reducing a Party
,2 Change the number of seats in an itinerary to 2
6. Dividing a Party
D2 Divide out name item 2
D2*3 Divide out name items 2 and 3
D2.2 Divide out name item 2.2
F File PNR
For Your Notes
Lesson 9
1. Seat Assignment
Assign window (W) and adjacent seats for all passengers on
4G1/W
segment 1
Assign aisle (A) and adjacent seats for all passengers on
4G1, 2, 3/A
segments 1, 2 and 3
Assign window (W) and adjacent seats for all passengers on all
4GA/W
segments
2. Seat Assignment Display

*B Display all assigned seats in a PNR
3. Canceling Seat Assignments

4GX1 Cancel all reserved seats for segment 1
4GX1, 2 Cancel all reserved seats for segments 1 and 2
4GXALL Cancel all reserved seats for all segments
For Your Notes
Lesson 10
1. Seat Maps
4G1* Display a seat map for the flight in segment 1
MD Move down a seat map from AC
2. Specific Seat Assignment

4G1/26A Assign seat 26A on segment 1
4GA/26A Assign seat 26A on all segments
4G3/16DEF Assign seats 16D, 16E and 16F on segment 3
4G2/25A26AB Assign seats 25A, 26A and 26B on segment 2
For Your Notes
Lesson 11
1. Shopper’s Car Quote

Display shopper’s car quote for the airport, date, and time of
CF1/2
segment 1, for return on the date and time of segment 2
CF1/2/CCAR Display shopper’s car quote listing CCARs only
CF1/2/CC, IC Display shopper’s car quote listing CCs and ICs
CF1/2-ZE, ZI, ZL Display shopper’s car quote for ZE, ZI and ZL only
Display shopper’s car quote listing SCARs and ICARs from ZD
CF1/2/SCAR, ICAR-ZD, ZA
and ZA
Display a shopper’s car quote for the airport, date and time of
CF1-03JUL-9A
segment 1, specifying return on July 3 at 9:00 a.m.
Display shopper’s car quote at SFO for a rental from March 27
CFSFO/27MAR-29MAR/1600-0700
at 16.00 to March 29 at 07.00
CF* Redisplay the last shopper’s car quote display
2. Single-Company Car Quote

Display a car quote for rental company ZI for the airport, date
CQ1/2ZI and time of segment 1, for return on the date and time of
segment 2
CQ1/2ZI/CCAR As previous, except listing CCARs only
Display a car quote for rental company ZI for the airport, date,
CQ1ZI-03JUL-9A
and time of segment 1, specifying return on July 3 at 9:00 a.m.
Display car quote at GVA for rental company EC for a rental
CQECGVA/7MAY-9MAY/1200-1700
from May 7 at 12.00 to May 9 at 17.00
CQ* Redisplay last single-company car quote display
3. Car Sell
0C4 Book the car on line 4 of a car quote display
0C4¥2 Book 2 cars from line 4 of a car quote display
X2 Cancel car segment number 2
For Your Notes
Lesson 12
1. Car Information Displays

DU*/CAR/VENDOR Display a list of car vendors and their two-letter codes
DU*/CAR/TYPES Display a list of vehicle type codes and their meanings
Display a list of equipment codes that may be used in the “SQ-”
DU*/CAR/EQP
modifier
2. Car Rules
Display rules for the car on line 1 of a shopper’s car quote
CF*R1
display
Display rules for the car on line 3 of a single-company car quote
CQ*R3
display
3. Car Policy
CP*ZECORP Display corporate policy for ZE
CP*ZELAX Display local policy for ZE at LAX
CQ*P Display local policy from a single-company car quote
Display local policy from a shopper’s car quote for the company
CF*P4
on line 4
CP* Redisplay a policy display
For Your Notes
Lesson 13
1. Hotel Index
Display a hotel index for the arrival city and date of itinerary
HOT1/16JAN2
segment 1, with check-out on January 16, two adults
As above, using the number of nights stay in place of a check-
HOT1/4NT2
out date
HOT* Page down a hotel index
HOT*1 Return to page 1 of a hotel index
HOT** Redisplay a hotel index
2. Hotel Description
HOD*2 Display a hotel description for the hotel on line 2 of a hotel index
HOD* Redisplay a hotel description
3. Hotel Rate Description

HRD*2 Display a description for the rate on line 2
HRD* Redisplay a rate description
4. Hotel Book
0H1¥2 Book 1 room from line 2
5. Cancel Hotel Segment

X2 Cancel hotel segment number 2
For Your Notes
Lesson 14
1. Hotel Index with Search Qualifiers

Display an index listing only those hotels in the HI chain, for a
HOT1/4NT2/HI
four-night stay beginning on the date in segment 1, for 2 adults
HOT1/4NT2/HI, MC, HY As previous, except for hotel chains HI, MC, and HY
Display hotel index listing only those hotels with the letters
HOT3/6JUL2/N-PIER
“PIER” in their name
HOT1/15JUN2/C-EUR Display hotel index listing prices in Euros (EUR)
HOT1/15JUN2/PC-10301 Display hotel index for hotels with zip (postal) code 10301
Display a hotel index listing only those hotels with rooms for
HOT2/3NT2/R-200 100 currency units a night or less (currency of country where
SABRE set is located)
Display a hotel index listing only those hotels with rooms for
HOT2/3NT2/R¥100 100 currency units a night or more (currency of country where
SABRE set is located)
Display a hotel index listing only those hotels which sell for
HOT2/3NT2/R¥100/R-200
between 100 and 200 currency units
Display a hotel index listing weekend (W) and corporate (C)
HOT1/12AUG2/RC-W, C
rates
2. Optional Booking Fields

0H1¥2/SI-RQST QUIET ROOM Make a hotel booking, requesting a quiet room
Make a hotel booking, requesting 1 adult rollaway
0H1¥2/RA-1
bed
Make a hotel booking, requesting 1 child’s rollaway
0H1¥2/RC-1
bed
0H1¥2/CR-1 Make a hotel booking, requesting 1 crib
0H1¥2/EX-1 Make a hotel booking, specifying 1 extra person
Make a hotel booking, specifying a frequent traveler
0H1¥2/FT-AA9477KL
ID number (airline code precedes number)
Make a hotel booking, specifying a corporate ID
0H1¥2/CD-38677K
number
Make a hotel booking, specifying a hotel customer ID
0H1¥2/ID-33KKK7
number
Make a hotel booking, requesting a written confir-
0H1¥2/W
mation
Make a hotel booking, guaranteeing the room to an
0H1¥2/GAX348822941152345EXP 1 20-SMITH
American Express (AX) card
For Your Notes
Lesson 15
1. Fare Displays
Display adult normal and excursion fares (NLX, the default fare
FQEZECDG23OCT-AF
type) for AF from EZE to CDG on October 23
FQEZECDG23OCT-AF-RG As previous, but for AF and RG only
FQYVRYYZ10NOV Display fares from YVR to YYZ for November 10 for all airlines
FQJFKLHR9APR, C Display child fares for all airlines
FQJFKLHR9APR, I Display infant fares for all airlines
FQJFKLHR9APREX-BA Display “EX” (excursion) fares
For Your Notes
Lesson 16
1. Fare Rules Display

RD4 Display rules for the fare on line 4 of a fare display
Display fare rules category menu for the fare on line 1 of a fare
RD1*M
display
Display the fare rule on Advance Reservations/Ticketing (Cate-
RD1*5
gory 5/AR) for the fare on line 1 of a fare display
Display category 5 and category 16 for the fare on line 1 of a
RD1*5/16
fare display
Display the Travel Restrictions Summary (alpha code TR),
RD1*TR consisting of Categories 2 through 14, for the fare on line 1 of a
fare display
2. Fare Rules from Category Menu or Existing Rules Display

RD** Display all categories for the current fare rules
Display fare rules category 5 (Advance Reservations/Ticketing)
RD*5 or RD*AR
for the current fare rules
RD*5/16 Display category 5 and category 16 for the current fare rules
Display the Travel Restrictions Summary (alpha code TR),
RD*TR
consisting of Categories 2 through 14, for the current fare rules
RD*M Redisplay the category menu for the current fare rules
3. Fare Rules Redisplay

RD* Redisplay the current fare rules
For Your Notes
Lesson 17
1. Itinerary Pricing
WP Display the price for a PNR as booked
Price the itinerary, specifying Canadian secondary action
WPH9¥J1
codes: itinerary code “9” and travel code “1”
2. Bargain Finder Fare Search

WPNC Display the lowest available fare for an itinerary
WPNCB Display and rebook in the lowest available fare
3. Price Quote Records

Store the information from the currently active pricing display in
PQ
a price quote (PQ) record in the PNR
WPRQ Price an itinerary and create a price quote record in one step
*PQ Display details for all PQ records in the PNR
*PQS Display a summary of all PQ records in the PNR
*PQN1.3 Display the PQ record linked to name 1.3
4. Link/Unlink PQ Records
PQL1*ALL Link PQ record 1 to all names in the PNR
PQL2*N1.3 Link PQ record 2 to name 1.3
PQL1*N1.1/1.2 Link PQ record 1 to names 1.1 and 1.2
PQU1*ALL Unlink PQ record 1 from all names in the PNR
PQU2*N1.3 Unlink PQ record 2 from name 1.3
PQU1*N1.1-1.3 Unlink PQ record 1 from names 1.1 through 1.3
5. Deleting PQ Records
PQD-ALL Delete all PQ records
PQD3 Delete PQ record 3
6. FP Lines
Create an FP line referencing PQ record 1, passenger 1.1,
FPPQ1¥N1.1¥F*AX372842345671000/1020 specifying the form of payment as an American Express
(AX) credit card expiring in October 2020
FP¤ Delete an FP line in a PNR
FP2¤ Delete FP line 2 in a PNR
7. Redisplay
*P Display the passenger data field
For Your Notes
Lesson 18
1. Ticketing
WETP*DL Check Delta’s (DL) policy on e-ticketing
Issue tickets for a PNR with FP lines. Either electronic or paper
W¥
tickets will be issued, depending on default.
EW¥ End PNR and issue tickets for a PNR which contains FP lines
Issue tickets for a PNR, reading ticketing information from PQ
W¥PQ1
record 1
End PNR and issue tickets, reading ticketing information from
EW¥PQ1
PQ record 1
W¥PQ1¥XETR Issue paper tickets, overriding e-ticket default
*T Display the ticket/time limit field
Display the ETR (Electronic Ticket Record) for line 2 in
WETR*2
ticket/time limit field
WETR*T0028273383834 Display the ETR for ticket number 0028273383834
Void the currently displayed electronic ticket, where 3 is the line
WV3
number from the ticket/time limit field
For Your Notes
Lesson 19
1. View Available Air Extras

WPAE Price itinerary and list available Air Extras
Followup entry to view available Air Extras from a standard WP
WP*AE pricing display. If Air Extras are available, a prompt will appear
at the bottom of the WP display
2. Book Air Extras from an Air Extras Display

AE¥1A2 Book one Air Extra from line 2
3. View Booked Air Extras in the PNR

*AE Display the primary Air Extras field in the PNR
Display the secondary Air Extras field, with more details,
*AES
including any SSR code required
4. Send SSR for Air Extras

Send SSR with Air Extras code ABAG and text PREPAID, for all
3ABAGA/PREPAID-1.1 segments. Use 3 for GFAX (all airlines except AA) or 4 for
AFAX (AA)
5. Issue an EMD for Air Extras

W¥EMD*AE1 Issue EMD for Air Extra item 1
W¥EMD*AE1-4 Issue EMDs for Air Extras items 1 through 4
W¥EMD*AE1/3 Issue EMDs for Air Extras items 1 and 3
6. View EMD Record

Display the EMD record in the Sabre ticket database for the
WTDB*3
EMD on line 3 of the PNR ticketing (*T) field
7. Display Air Extra Mask for Standalone EMD (EMD-S)

Basic entry to display Air Extras EMD-S mask. If there is more
AE¥EMD than one passenger in the PNR, a name number must be
specified
AE¥EMD¥N1.2 Display Air Extras EMD-S mask for passenger 1.2
Display Air Extras EMD-S mask, referencing the air ticket
AE¥EMD¥T2
number on line 2 of the *T field
For Your Notes
Lesson 20
1. Queue Count
QC/ Count the number of PNRs on all queues
QC/18 Count the number of PNRs on Queue 18
2. Queue Access
Q/20 Access Queue 20
3. Queue Exit
QXI Simultaneously exit a queue and ignore PNR
QXE Simultaneously exit a queue and end PNR
4. Queue Placement
Place a PNR on Queue 65 on April 25 with prefatory instruction
5Q-25APR65/11
code 11
Immediately place a PNR on Queue 74 with prefatory
QP/74/60
instruction code 60
For Your Notes
Lesson 21

.1HK Change the status of segment 1 to “HK”
2. PNR Removal
QR Remove a PNR from queue
3. Queue to a Branch Office

QP/A0AZ99/11 Queue a PNR to Queue 99 at branch office A0AZ
For Your Notes
Lesson 22
1. Date Calculation
T¤WED Display the dates of the next four Wednesdays
T¤14MAY¥60 Display the date 60 days after May 14
T¤12JAN-21 Display the date 21 days before January 12
2. Time Calculation
T*VIE Display the time and date in VIE
T¤ETAKL/LAX Display the time difference between AKL and LAX
T¤ET1115FRA/MEL Display the time in MEL when it is 11.15 in FRA
T¤ET2245¥11535 Display the time 115 hours and 35 minutes after 22.45
T¤ET2330-1215 Determine the time 12 hours and 15 minutes before 23.30
3. Temperature Conversion
T¤T20C Convert 20 degrees Celsius to Fahrenheit
T¤T88F Convert 88 degrees Fahrenheit to Celsius
4. KM/Miles Conversion
T¤MIKM60 Convert 60 miles to kilometers
T¤KMMI100 Convert 100 kilometers to miles
DC*CUR Display a list of all currency codes and exchange rates
DC*CUR/F As previous, but only for countries that begin with the letter “F”
DC¥CAD100/EUR Convert 100 CAD into EUR
6. Number Calculation
T¤563.8¥28.72 Add 563.8 and 28.72
T¤729-15.71 Subtract 15.71 from 729
T¤199.50*3 Multiply 199.50 by 3
T¤533/21 Divide 533 by 21
7. FLIFO
Display flight information for AA flight 123 for today (today’s
2AA123 date is required for some airlines, added to the end of the entry
preceded with a slash)
T*CT-JFK Display minimum connecting times for JFK
9. Work Areas
¤C Switch to work area “C”
For Your Notes
Module 12
Attachment E
Fundamentals in Air Fares and
Ticketing—Activity Workbook
Module 12: Fundamentals in Air Fares and

Ticketing—Activity Workbook
Unit Overview
As a learning aid ... this Activity Workbook is best used as a study aid while
you are working through the Fundamentals in Air Fares and Ticketing module.
Once you have completed a Unit, the various activities will offer a good chance
for you to test the depth of your knowledge and understanding of the topics.
There are also puzzles included which can focus your attention on those key
terms and components which you will need to learn and remember. By
attempting the whole topic without referring to the answers at the back of the
book, you can identify where your knowledge is weak; you can then strengthen
your knowledge by restudying the Unit concerned.
Unless otherwise specified in the instructions of the Activity, access the Fare
Lookup Tool to obtain required fare or rule data. Also, unless otherwise noted,
the country of ticket sale for activities in this workbook is the country of
commencement of travel (COC).
TPMs required to construct fares are provided in this workbook and notated
beside each journey.
As a revision aid the best way to find out if you really know and understand
something is to test yourself. That is what you can do with this Activity
Workbook in Attachment E.
Read the instruction for each Activity carefully and check out some of the items
that have been completed as an example of how to solve the exercise. Then
work through the activities and answer every question you can. You will then
be able to test yourself on each topic and learn exactly where your knowledge
is strong or, more importantly, where you need more practice. Revise your
weakest topics first to bring them up to strength and then top up on your
stronger areas.
If you use a pencil, the activities can be attempted more than once; or have a
scrap paper ready, so that you can try out solutions or jot down possibilites for
certain checks required.
Don't look at the answers at the back of the Workbook until you have
completed the activities.
Attachment E: Fundamentals in Air Fares and Ticketing—Activity Workbook 1359

1360 Attachment E: Fundamentals in Air Fares and Ticketing—Activity Workbook

Activity 1. (Unit 1)
Access the Fare Lookup Tool. Display fares from Columbo to Dubai. Search to display only SriLankan Airlines
fares.
Locate the fare with booking code N. Complete the table below.
Fare Basis
GI
FTC
Local Currency Fare (cite currency and amount published)
NUC
Carrier Code
Rule #
Activities 1361
Consider this reservation.
1 LA 1449 Y 18OCT 4 UIOLIM DK1 0415 0630 18OCT E 0 319 G
2 LA 601 Y 23OCT 2 LIMSCL DK1 0929 1459 23OCT E 0 788 R
3 LA 461 Y 27OCT 6 SCLBUE DK1 1705 1910 27OCT E 0 321
AL FLGT BK DATE TIME FARE BASIS NVB NVA BG

UIO
LIM LA 1449 Y 18OCT 0415 YEEFFZ0J 1P
SCL LA 601 Y 23OCT 0929 YEEFFZ0J 1P
BUE LA 461 Y 27OCT 1705 YEEFFZ0J 1P
USD 1297.00 18OCTUIO LA LIM LA SCL LA BUE E/XXX Q
UIOBUE47.00 M1250.00NUC1297.00END ROE
USD 155.64 -EC 1.000000
USD 50.00 -ED XT USD 55.57-QB USD 5.00-QI USD 3.00-WT
USD 139.32 -XT USD 15.00-DY USD 30.75-HW USD 30.00-ZQ
USD 1641.96
Draw a schematic diagram (using horizontal arrows) to outline the segments in the itinerary displayed.

Answer the following questions in connection with this journey.
1. How many ticketed points are there in this routing?
2. Which cities are the terminal points in the journey?
3. Which city (cities) is/are transfer points?
4. How many stopovers are there in this journey?
5. How many segments are there in this journey?
6. How many intermediate points are connections?
7. What is the date of departure from the point of origin?
8. What is the COC?
9. What is the country of destination?
10. How many fare components are there?
Activities 1363
Name the term for these definitions.
ANSWERS
1. The starting point of a journey
2. These are the terminal points of a fare component. Also called fare break points.
The fare is quoted from and to these points.
3. First point of arrival/last point of departure in a country/IATA area or sub-area.
4. City pair; a portion of a journey covered by a single flight.
5. An intermediate point where a change of service occurs that is either a stopover

or connection.
6. An intermediate point where a passenger stops for more than 24 hours.
7. All points in the journey shown in the itinerary.
8. The via point(s), which could be a stopover or a connection.
9. The rate of exchange published by IATA to convert NUCs into local currency
fares and vice versa.
10. A published fare between two points.
11. The country from which travel on the first international sector takes place.
12. The rate used for purposes of converting fares and other charges in one
currency in exchange for one unit (or units) of another currency.
13. A code that represents the fare for a fare component.
14. The currency in which fares are published from the COC.
15. A person who has reached his/her second birthday but not his/her 12th
birthday (2-11 inclusive) as of the date of commencement of travel, benefitting
from a discount on the adult fare.

Complete the following table:
City City Name Country Name Sub-area(s) Area
1. CCU
2. TUN
3. TGU
4. PAP
5. CCS
6. BWN
7. KRT
8. TIP
9. POM
10. YHZ
Activities 1365
Part 1: What are the sub-areas included in:
1. Area 1:
1.1
1.2
1.3
1.4
By Atlantic Subareas:
a.
b.
c.
2. Area 2:
2.1
2.2
2.3
3. Area 3:
3.1
3.2
3.3
3.4
By Pacific Subareas:
a.
b.

Part 2: IATA Global Indicators (GI)

Identify the correct IATA GI for each routing below.
1. Seattle–Los Angeles–Mexico City–Caracas 7. Sydney–Buenos Aires–Rio de Janeiro–Madrid

(a) AP (a) FE
(b) WH (b) RU
(c) EH (c) EH
(d) PA (d) AP
2. Singapore–Jakarta–Noumea–Papeete 8. Hong Kong–Johannesburg–Sao Pau-

(a) AP lo–Asuncion
(a) SA
(b) WH
(b) FE
(c) EH
(c) AT
(d) PA
(d) PA
3. Seoul–Kuala Lumpur–Moscow–St. Petersburg
(a) FE 9. London–Moscow–Tokyo–Taipei
(a) TS
(b) RU
(b) FE
(c) EH
(c) EH
(d) TS
(d) RU
4. Tokyo–Moscow–St. Petersburg
(a) WH 10. Honolulu–Manila–Bangkok–Doha
(a) AP
(b) RU
(b) AT
(c) FE
(c) PN
(d) TS
(d) PA
5. Dhaka–Delhi–Chicago
(a) SA
(b) WH
(c) AT
(d) PA
6. Santiago–Los Angeles–Auckland–Melbourne
(a) PN
(b) WH
(c) PA
(d) AT
Activities 1367
Identify if the pricing unit (PU) is a One Way (OW) or a Return trip (RT), Origin Open Jaw (OOJ), Turnaround
Open Jaw (TOJ), Double Open Jaw (DOJ)
The first item has been completed as an example.
1.- 1 ET 818 Y 05AUG 7*MPMADD DK1 1430 2100 05AUG
2 ET 452 Y 05AUG 7*ADDCAI DK1 2225 0120 06AUG
ANSWER: OW
2.- 1 AV 261 Y 23AUG 4 BOGGIG DK1 2218 0635 24AUG

2 ARNK
3 AV 248 Y 31AUG 5 GRUBOG DK1 0110 0513 31AUG
ANSWER:
3.- 1 AA 6149 Y 10JUL 2 LGWJFK DK1 1640 1940 10JUL

2 AA 142 Y 22JUL 7 JFKLHR DK1 1025 2210 22JUL
ANSWER:
4.- 1 KQ 785 Y 05OCT 5 CPTNBO DK1 2215 0500 06OCT

2 KQ 766 Y 20OCT 6 NBOJNB DK1 0120 0430 20OCT
ANSWER:
5.- 1 NZ 090 Y 22JUN 5 NRTAKL DK1 1830 0805 23JUN

2 ARNK
3 NZ 516 Y 27JUN 3 CHCAKL DK1 0600 0720 27JUN
4 NZ 099 Y 27JUN 3 AKLNRT DK1 0855 1650 27JUN
5 NZ 4105 Y 27JUN 3 NRTITM DK1 1810 1935 27JUN
ANSWER:

Refer to the following itinerary pricing to answer questions 1, 2 and 3. It will be helpful to display the fare and
read its rule in the Fare Lookup Tool.
1 BA 055 O 20FEB 3 LHRJNB DK1 1810 0715 21FEB E 0 388 M
2 BA 050 O 27FEB 3 JNBLHR DK1 0740 1715 27FEB E 0 788 M

LON
JNB BA 55 O 20FEB 1810 OLXT07B7 20FEB20FEB 0P
LON BA 50 O 27FEB 0740 OLXT07B7 27FEB27FEB 0P
1. According to the fare basis code and booking class code, which cabin class will the passenger sit in?
(a) First class
(b) Business class
(c) Economy Premium
(d) Economy class
2. What is the checked baggage allowance for the fare?

(a) One free piece
(b) Maximum 20 kgs
(c) Maximum 32 kgs
(d) No free checked baggage
3. Which fare rule number corresponds with the fare basis code?
(a) 023/UKTN
(b) 903/UKS2
(c) 903/ANCS
(d) 023/SAV6
Refer to the following itinerary pricing to answer questions 4, 5 and 6. It will be helpful to display the fare and
read its rule in the Fare Lookup Tool.
1 AV 005 A 10APR 3 MIABOG DK1 0249 0525 10APR E 0 320 B
2 AV 006 A 15APR 1 BOGMIA DK1 0645 1136 15APR E 0 330 B

MIA
BOG AV 5 A 10APR 0249 AZA00TIS 30NOV 2P
MIA AV 6 A 15APR 0645 AZA00TIS 15APR30NOV 2P
Activities 1369
4. According to the fare basis and booking class code, which cabin class will the passenger sit in?
(a) First class
(b) Business class
(c) Economy Premium
(d) Economy class
5. What type of fare applies according to the corresponding fare rule?

(a) An unrestricted fare
(b) A restricted fare
6. According to the fare rules, the fare can be used to price what type of journeys?
(a) Circle trips
(b) One ways only
(c) Round trips and one ways
(d) Any open jaw
7. For this itinerary, which cabin class applies for the booking and fare basis code displayed?
1 UX 194 A 10MAR 7 BOGMAD DK1 2135 1315 11MAR E 0 788 M
SEE RTSVC
2 UX 193 A 20MAR 3 MADBOG DK1 1515 1935 20MAR E 0 788 M

BOG
MAD UX 194 A 10MAR 2135 ALYR7L 10MAR10MAR 0P
BOG UX 193 A 20MAR 1515 ALYR7L 20MAR20MAR 0P
(a) First class
(b) Business class
(c) Economy Premium
(d) Economy class
8. For this itinerary, which cabin class applies for the booking and fare basis code displayed?
1 JL 046 E 10FEB 7 CDGHND DK1 1900 1455 11FEB E 0 773 M
2 JL 045 E 18FEB 1 HNDCDG DK1 1055 1540 18FEB E 0 773 M
(a) First class
(b) Business Class
(c) Economy Premium
(d) Economy class

Answer the questions below using the Fare Lookup Tool and IROE table or Gen. Rule 11.10.
1. Name the countries that use the Central African CFA franc (XAF)?
2. Name 3 countries in South East Asia that have adopted the euro as the currency in which their
international fares are denominated.
3. Name an African country that has adopted the euro as the currency in which its international fares are
denominated.
4. Name a country in IATA South America that does not publish its international fares in USD?
Activities 1371
Answer the questions using the Fare Lookup Tool and Rate of Exchange table.
Country Unrounded LCF Rounding Unit/Note Rounded

LCF/Decimals
1. Switzerland CHF 1382.18
2. India INR 1382.00
3. China CNY 1382.00
4. Japan JPY 22300.20
5. UK GBP 1382.128
6. Mauritania MRU 524.00
7. Mozambique MZN 121344
8. Jordan JOD 522.08
9. Namibia NAD 1232.98
10. Spain EUR 1665.09


Interpret the following fare display and answer questions 1 to 3.
23DEC**23DEC/MOWWAS/AT/TPM 4873/MPM 5847
LN FARE BASIS OW EUR RT AL R
158 VLBA2RU 385 AY R
159 KL10J2M1 390 DL M
160 WLXRCB3 390 LX R
161 ON3PXOW 195 TK R
162 WLXRCB3 390 SN R
163 WLWRCB3 390 SN R
164 WLWRCB3 390 OS R
165 WLXRCB3 390 OS R
166 TCLA 390 SU R
167 WLRRUU 390 AC R
168 LLSFRU 390 KL M
169 WLWRCB3 390 LH R
170 WLWRCB3 390 LX R
171 WLXRCB3 390 LH R
172 LLSFRU 390 AF M
173 XL22J6C1 391 DL M
1. Which airlines offer mileage fares?
2. Which airline publishes a OW routing fare?
3. What is the MPM (Maximum Permitted Mileage) for the mileage fares displayed?
Interpret the following routing display and answer questions 4 to 6.
23DEC**23DEC/MOWWAS/AT/TPM 4873/MPM 5847
LN FARE BASIS OW EUR RT AL R
158 VLBA2RU 385 AY R
ADDON SPECIFIED AY2222 ADDON AY2222 EFF05DEC
1 * MOW-AY-HEL-AY-SFO/MIA/CHI/NYC-AA/AY-WAS
4. Is travel via intermediate point BOS permitted?
5. Can AA flights be booked between NYC and WAS?
6. Is SFO a permitted via point?
Interpret the following display. Answer questions 7 to 9.
23DEC**23DEC/MOWWAS/NSP;AT/TPM 4873/MPM 5847
LN FARE BASIS OW EUR RT PEN DATES DAYS AP MIN MAX ALFR
160 WLRRUU 390 + S15JUN - + + + 12M AC R
ADDON SPECIFIED AC0405 ADDON EFF18DEC18
YY - MEANS TRAVEL VIA ANY PARTICIPATING CARRIER
1 * MOW-SN/LX/OS/LH/AC-ZRH/VIE/MUC/HAM/GVA/FRA/DUS/BRU/
BER-SN/LX/OS/LH/AC-WAW/ZRH/VIE/ROM/VCE/PAR/MUC/MIL/
MAD/LON/IST/GVA/FRA/DUS/DUB/CPH/BRU/BCN/ATH/AMS-AC-
YYT-YHZ-YMQ-YOW/YTO-UA/LH/AC-WAS
2 * MOW-SK/AC-CPH-AC-YYT-YHZ-YMQ-YOW/YTO-UA/LH/AC-WAS
Activities 1373
3 * MOW-AC/OS-VIE-TK/SK/EI/BD/SN/LX/OS/LO/LH/AC-ZRH/VIE/
ROM/PAR/MUC/MAD/LON/GVA/FRA/DUS/DUB/CPH/BRU/BCN/ATH-
AC-YYT-YHZ-YMQ-YOW/YTO-UA/LH/AC-WAS
7. Is CPH a permitted via/intermediate point?
8. Can AA flights be booked between YMQ and WAS?
9. Are YOW and YTO permitted via/intermediate points?
Refer the following fare breakdowns (A, B, C, D, E) and answer questions 10 to 14.
A STO LX X/ZRH LX ROM 72.61HNC44B0D LX X/ZRH LX STO 33.83QNC44B0D NUC106.44END ROE8.30423
B NYC KL AMS 5896.00JFFUS AF X/PAR AF NYC M5896.00JFFUS NUC11792.00END ROE1.0
C AMS SK X/CPH SK MOW 91.01WNLRTM SK CPH SK AMS 130.84ANLRTY NUC221.85END ROE0.878934
D RIO LH X/FRA LH BUD 3739.50CFFBR LH X/FRA LH RIO 3739.50CFFBR NUC7479.00END ROE1.0
E MEX AM CCS Q75.00 699.00KOSL EQ UIO Q92.00 558.00MEELEEEE NUC1424.00END ROE1.0
10. Which is an example of mileage pricing?
11. Which displays intermediate connecting points (no stopovers)?
12. Which represents pricing with routing fares?
13. Which is the intermediate via point between RIO and BUD in D?
14. Which is the intermediate via point between AMS and NYC in B?
15. Which display the same fare outbound and inbound?
16. Consider the routing conditions displayed for EK fare LKX4PUS1 fare from NYC to DXB. Which routing
complies with this these conditions?
LN FARE BASIS OW USD RT B PEN DATES/DAYS AP MIN MAX R
05 LKXJPUS1 432 L @ S10DEC @ 2@ 4@ 4M R
1 * NYC-B6/EK-BOS-DXB
2 * NYC-EK-DXB
3 * NYC-DXB
4 * NYC-MIL-PAR/LYS/ROM/NCE/IST/ATH/MUC/LON/VCE/BCN/DUS/
CPH/VIE/MAD/FRA/ZRH/AMS/BRU/PRG/BLQ/HAM/BUD/GVA/MAN/
BHX/GLA/NCL/OSL/MOW/LED/WAW/LIS/STO-DXB
5 * NYC-MIL/ATH-PAR/LYS/ROM/NCE/IST/ATH/MUC/LON/FRA/VCE/
PRG/BUD/MAN/BHX/GLA/ZRH/AMS/BRU/BCN/DUS/CPH/VIE/MAD/
LIS/HAM/BLQ/GVA/NCL/STO/OSL/MOW/LED-DXB
6 * NYC-MIL/ATH-DXB
(a) NYC - MIL - IST - ATH - DXB
(b) NYC - PAR - DXB
(c) NYC - MIL - ATH - DXB
(d) NYC - BOS - PAR - DXB


Each question presents an itinerary. To answer the questions, you will need to use the Fare Lookup
Tool to source the applicable fare and read the rules.
1. Which Q Surcharge level applies to this itinerary?
TK 716 L 10AUG 6 ISTDEL HK1 2020 0445
TK 717 L 15AUG 4 DELIST HK1 0625 1030
(a) INR1000
(b) INR2000
(c) USD15.00
(d) USD30.00
2. Which Q Surcharge level applies to this itinerary?

TK 716 L 10AUG 6 ISTDEL HK1 2020 0445
TK 717 L 17AUG 6 DELIST HK1 0625 1030
(a) INR1000
(b) INR2000
(c) USD15.00
(d) USD30.00
3. In an itinerary MOW - AMS - MOW, Fare Basis HWKWRU, which is the applicable Q surcharge?
(a) EUR20.00
(b) EUR40.00
(c) USD60.00
(d) A “Q” surcharge is not applicable
Consider the following itinerary to answer questions 4 and 5.
A3 932 H 20SEP 5 ATHCAI HK1 0730 0830
A3 933 H 30SEP 1 CAIATH HK1 0920 1220
4. What is the applicable Q surcharge level for an adult?

(a) EUR38.00
(b) EUR76.00
(c) EGP100.00
(d) “Q” surcharge not applicable
5. What is the applicable Q surcharge level for an accompanying child?

(a) Equal to the adult surcharge level
(b) 50% of the adult surcharge level
(c) A “Q” surcharge not applicable
Activities 1375

Study the following ticket and answer the questions.
AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG
ZRH
XFRA LH 1187 M M 15AUG 1115 MLWRCB2 15AUG15AUG 1P
MEX LH 498 M M 15AUG 1325 MLWRCB2 15AUG15AUG 1P
XFRA LH 499 M M 22AUG 2045 MKWRCB2 22AUG22AUG 1P
ZRH LH 1196 M M 23AUG 1625 MKWRCB2 23AUG23AUG 1P
CHF 1786.00 15AUGZRH LH X/FRA LH MEX924.19LH X/FRA

LH ZRH974.39NUC1898.58END ROE0.940566
CHF 343.00-YQ XT CHF 35.00-CH CHF 10.75-DE CHF 48.20-RA
CHF 16.00-YR CHF 55.85-XD CHF 27.60-UK
CHF 177.40-XT
CHF 2322.40
1. How many taxes are shown on the ticket? __________
2. How many taxes are summed in the XT tax? __________
3. Which tax is imposed by the airline? __________


Some header labels are missing in this ticket image. Fill in the blanks by writing the missing headers. Or, by
using the drop-down menus, select the missing label.
ISSUED
Activities 1377

Decode the ticket abbreviations by writing or typing the missing text. One is done for you.


Type an X in the square above data elements that are accurate.
Activities 1379

1. Which party approves merchants for credit card form of payment?
(a) Acquirer
(b) Cardholder
(c) Issuer
(d) Merchant
2. What is the two-letter code for American Express?

(a) MC
(b) MA
(c) CA
(d) AX
3. Which is a typical UATP acquirer?

(a) Air New Zealand
(b) Royal Caribbean Cruise Lines
(c) Bank of America
(d) IATA
4. A travel agency that accepts the UATP card for payment is called a ________.
(a) Subscriber
(b) Acquirer
(c) Issuer
(d) Merchant
5. Which is TRUE about UATP cards?

(a) All UATP cards are co-branded
(b) UATP cards do not expire
(c) Any consumer can be a UATP cardholder
(d) A cardholder signature is not required
6. Julie is purchasing her flights to LON at a travel agency. She is paying with her VI credit card. Her agent
must add her credit card information to her PNR in the GDS system. Julie must provide the card security
number to the agent. TRUE or FALSE?
(a) True
(b) False

7. Which statement is FALSE about card readers?

(a) The card may be swiped by a card reader integrated with a GDS
(b) The card reader's response time is several minutes long
(c) The card's magnetic strip transmits all the card data required
(d) The card reader's window displays an approved or denied response
8. Which is a general guideline for the purchase of air transportation by credit card form of payment?
(a) Validating airlines accept credit card payment in all countries
(b) Validating airlines require itinerary segments booked on their flights
(c) Validating airlines require manual entry of credit card data
(d) Validating airlines accept all international credit cards
9. Lisa is an experienced leisure travel agent. She received a call from a new customer last week enquiring
about a beach holiday for two adults. Today the customer calls back to place a booking with credit card
payment and a departure in two days. Lisa enters the customer's credit card data as form of payment which
the terminal immediately authorizes with an approval code. How can Lisa be sure that the card is not
fraudulent?
(a) Ask the customer to visit in person to validate the card signature
(b) Ask the customer to email a copy of the card signature and CVV
(c) Ask the customer for the card's billing address for invoicing and AVS
(d) Ask the customer for their personal bank account information
10. An approval code protects the travel agent from the risk of chargeback liability. TRUE or FALSE?
(a) True
(b) False
Activities 1381

Match the codes to the paragraph headings of a restricted fare rule, as per example 1.
Answer (Letter)
1. TE a. Child discounts d
2. SO b. Combinability
3. MX c. Penalties
4. CD d. Ticket Endorsement
5. CO e. Surcharges
6. PE f. Stopovers
7. AP g. Maximum Stay
8. TF h. Rule Application
9. SU i. Advance Res/Tkt
10. RU j. Transfers


Study the fare display below and answer questions 1 to 5.
FQDAMSYMQ/AKL
ROE 0.862490 UP TO 1.00 EUR
03OCT--**08SEP--/KL AMSYMQ/NLX;AT/TPM 3414/MPM 4096
LN FARE BASIS OW EUR RT B PEN DATES/DAYS AP MIN MAX R
01 VLXL99NL 176V NRF S - B30OCT@45 6@ 3M@M
02 VKXL99NL 226V NRF S - B30OCT@60 6@ 3M@M
03 VLWL99NL 226V NRF S - B30OCT@45 6@ 3M@M
04 VLXP99NL 256V NRF S - B30OCT@45 6@ 3M@M
05 VKWL99NL 276V NRF S - B30OCT@60 6@ 3M@M
06 VKXP99NL 306V NRF S - B30OCT@60 6@ 3M@M
07 VLWP99NL 306V NRF S - B30OCT@45 6@ 3M@M
08 NLX3LRNL 320N NRF S - @45 6@ 12M@M
09 VKWP99NL 356V NRF S - B30OCT@60 6@ 3M@M
10 NLX2LRNL 360N NRF S - @30 6@ 12M@M
11 NKX3LRNL 370N NRF S - @60 6@ 12M@M
12 NLW3LRNL 370N NRF S - @45 6@ 12M@M
13 NLX3SRNL 400N NRF S - @45 6@ 12M@M
14 NKX2LRNL 410N NRF S - @45 6@ 12M@M
15 NLW2LRNL 410N NRF S - @30 6@ 12M@M
16 TLXLRNL 410T NRF S - @14 4@ 12M@M
17 NKW3LRNL 420N NRF S - @60 6@ 12M@M
18 NLX2SRNL 440N NRF S - @30 6@ 12M@M
19 NKX3SRNL 450N NRF S - @60 6@ 12M@M
1. Which sentence is true?
(a) The fare basis code NLX2LRNL (LN 10) is to be booked in V class.
(b) The applicable fare is NZD 360.
(c) The fare is applicable on weekdays only.
(d) The maximum stay is 3 months.
2. The departure from origin for the fare in Line 1 can be on carrier Air Canada. TRUE or FALSE?
(a) True
(b) False
3. A ticket with departure on 30SEP with the fare VLXL99NL will be valid till
(a) 30SEP of following year
(b) 31DEC
(c) 30DEC
(d) 30JAN
Activities 1383
4. A ticket with fare basis VLXP99NL with departure date on 29OCT must be purchased by
(a) 14SEP
(b) 15SEP
(c) 16SEP
(d) Any time before departure
5. The fare VLXL99NL may be used for departure on a Sunday. TRUE or FALSE?
(a) True
(b) False


Refer to the fare displayed in Activity 18 and the conditions below for the fare in Line 3, VLWL99NL.
Answer the questions below.
RU.RULE APPLICATION
KLM - PROMOTION - RESTRICTED ECONOMY CLASS FARES
APPLICATION
AREA
THESE FARES APPLY
BETWEEN AREA 1 AND AREA 2
BETWEEN AREA 1 AND AREA 3
BETWEEN AREA 2 AND AREA 3.
CLASS OF SERVICE
THESE FARES APPLY FOR ECONOMY CLASS SERVICE.
MN.MIN STAY
FROM/TO NETHERLANDS
TRAVEL FROM INBOUND TRANSATLANTIC SECTOR MUST COMMENCE NO

EARLIER THAN 6 DAYS AFTER DEPARTURE OF THE OUTBOUND
TRANSATLANTIC SECTOR.
MX.MAX STAY
TRAVEL FROM LAST INTERNATIONAL STOPOVER MUST COMMENCE NO

LATER THAN 3 MONTHS AFTER DEPARTURE OF THE FIRST
INTERNATIONAL SECTOR.
SE.SEASONS
FROM/TO EUROPE FOR LOW/OFF-PEAK SEASON FARES
FROM EUROPE -
PERMITTED 31DEC THROUGH 18APR OR 29OCT THROUGH 13DEC FOR
EACH TRANSATLANTIC SECTOR.
TO EUROPE -
PERMITTED 09JAN THROUGH 25APR OR 30OCT THROUGH 31DEC FOR
EACH TRANSATLANTIC SECTOR.
Activities 1385
1. For itineraries a – b – c – d – e, state YES is the VLWL99NL fare applies and NO if it does not.
ANSWER
a) KL 671 V 02SEP 7 AMS YMQ 1520 1805

KL 672 V 23DEC 7 YMQ AMS 2001 0750+1
b) KL 671 V 12NOV 1 AMS YMQ 1520 1805

KL 672 V 13DEC 4 YMQ AMS 2001 0750+1
c) KL 671 V 03FEB 7 AMS YMQ 1520 1805

KL 672 V 03MAR 7 YMQ AMS 2001 0750+1
d) KL 671 V 03FEB 7 AMS YMQ 1520 1805

KL 672 V 08FEB 5 YMQ AMS 2001 0750+1
e) KL 671 V 07SEP 6 AMS YMQ 1520 1805

KL 672 V 07DEC 6 YMQ AMS 2001 0750+1
2. For the VLWL99NL, indicate the earliest date the return transatlantic journey may commence?
DATE
a) KL 671 V 02SEP 7 AMS YMQ 1520 1805
b) KL 671 V 12NOV 1 AMS YMQ 1520 1805
c) KL 671 V 03FEB 7 AMS YMQ 1520 1805
d) KL 671 V 03MAR 7 AMS YMQ 1520 1805
e) KL 671 V 07SEP 6 AMS YMQ 1520 1805

Identify the latest advance purchase date given the departure dates shown below:
1. Travel commencing Wednesday 12 April
Advance purchase requirement: 7 days Date:
2. Travel commencing Tuesday 02 May

3. Travel commencing Tuesday 15 February

4. Travel commencing Saturday 13 May

5. Travel commencing Monday 18 December



What will be the minimum stay date assuming the rule is stated as below. Each journey is a RT with no
stopovers/transfers.
1. Return travel may not begin before the first Sunday after departure from origin
BA 457 21MAY 2 MAD LHR 1105 1235

2. Return travel may not commence prior to 6 days after the first international departure
CX 110 29MAY 3 SYD HKG 0850 1525

3. Return travel may not commence prior to 7 days after arrival at the turnaround point
QF 026 26FEB 2 NRT SYD 1000 0935+1

TG 662 30JUN 7 BKK PVG 0110 0625

5. Return travel may not commence prior to the first Sunday after arrival at turnaround point
BA 307 30JUN 7 CDG LHR 1025 1050

SA 185 19APR 5 NBO JNB 1545 1850

7. Return travel may not commence prior to 7days after arrival in India
EK 504 07MAR 4 DXB BOM 0355 0825

8. Return travel may not commence prior to 6 days after the first international arrival
AV 261 14AUG 3 BOG GIG 2115 0630+1

AM 046 28JUL 7 MEX LIM 0820 1505

AZ 720 24SEP 2 FCO VIE 0815 1110
Activities 1387

Interpret the pricing and fare conditions displayed to answer the questions.
LAST TKT DTE 31OCT - SEE ADV PURCHASE -------------------------------------------

BUE
PAR AF R R 10NOV 1800 RLSFAR 10NOV10NOV 1P
BUE AF R R 20NOV 1015 RLSRAR 20NOV20NOV 1P
USD 1104.00 10NOV18BUE AF PAR574.50AF BUE529.50NUC ARS 41731.00 1104.00END

ROE1.000000
ARS 3625.00-AR XT ARS 9072.00-YR ARS 1852.20-XR ARS ARS 982.80-YQ 378.00-QO ARS
ARS 378.00-TQ ARS 1222.00-QX
ARS 13978.10-XT 193.70-IZ ARS 349.60-FR ARS 532.60-FR
ARS 60316.90
RATE USED 1USD=37.80000ARS FARE FAMILIES: (ENTER FQFn FOR DETAILS, FXY FOR
UPSELL) FARE FAMILY:FC1:1:STDPLUS FARE FAMILY:FC2:2:STANDARD
FQPEZE/AAF/CR/D10NOVCDG-/D20NOVEZE-/R,BUE
* FARE BASIS * DISC * PTC * FARE<ARS> * MSG *T
01 RLSFAR+RL* * * 1 * 60316.90 * *Y
02 RLSRAR * * 1 * 58496.80 * *Y
03 RLLRAR * * 1 * 54856.70 * *Y
*1-3*TICKET STOCK RESTRICTION
PTC: ADT-ADULT FTC: XPX-INSTANT PURCHASE EXCURSION

FARE FAMILY : STDPLUS
RU.RULE APPLICATION
AIR FRANCE - SEMI FLEXIBLE FARES
RU.RULE APPLICATION
APPLICATION
AREA
THESE FARES APPLY
FROM ARGENTINA TO AREA 2.
CLASS OF SERVICE
MN.MIN STAY
FOR RLSFAR TYPE FARES
MX.MAX STAY
TRAVEL FROM LAST STOPOVER MUST COMMENCE NO LATER THAN 12

MONTHS AFTER DEPARTURE FROM FARE ORIGIN.

SE.SEASONS
FOR BASIC SEASON FARES
PERMITTED 16JUL THROUGH 15DEC OR 20JAN THROUGH 14JUN ON
THE OUTBOUND TRANSATLANTIC SECTOR.
AP.ADVANCE RES/TKT
RESERVATIONS ARE REQUIRED FOR ALL SECTORS.
WHEN RESERVATIONS ARE MADE AT LEAST 100 DAYS BEFORE
DEPARTURE TICKETING MUST BE COMPLETED AT LEAST 93 DAYS
BEFORE DEPARTURE.
OR - RESERVATIONS ARE REQUIRED FOR ALL SECTORS.
DEPARTURE TICKETING MUST BE COMPLETED WITHIN 7 DAYS
AFTER RESERVATIONS ARE MADE OR AT LEAST 10 DAYS
BEFORE DEPARTURE WHICHEVER IS EARLIER.
TICKETING MUST BE COMPLETED WITHIN 1 DAY AFTER
RESERVATIONS ARE MADE
NOTE -
DIFFERENCE COULD EXIST BETWEEN THE CRS
LAST TICKETING DATE AND TTL ROBOT REMARK.
THE MOST RESTRICTIVE DATE PREVAILS.
SO.STOPOVERS
1 STOPOVER PERMITTED IN EACH DIRECTION IN PAR/AMS.
AND - UNLIMITED STOPOVERS PERMITTED IN EACH DIRECTION AT
USD 100.00 EACH.
PE.PENALTIES
CHANGES
AFTER DEPARTURE
CHARGE USD 180.00.
CHILD/INFANT DISCOUNTS APPLY.
NOTE -
A CHANGE IS A ROUTING / DATE / FLIGHT MODIFICATION
WHEN MORE THAN ONE FARE COMPONENT IS BEING CHANGED
THE HIGHEST PENALTY OF ALL CHANGED FARE COMPONENTS
WILL APPLY
TF.TRANSFERS/RTGS
BETWEEN PAR AND AREA 1
IF THE FARE COMPONENT INCLUDES TRAVEL VIA MEX

1 TRANSFER PERMITTED IN EACH DIRECTION AT USD 18.00.
AND - UNLIMITED TRANSFERS PERMITTED ON THE FARE
COMPONENT FREE
Activities 1389
1. Which type of fare applies to this journey?

(a) Normal Economy Fare
(b) Excursion Fare
(c) Instant Purchase Fare
2. Which country is allowed as a point of origin?

(a) Argentina
(b) France
(c) Brazil
3. How many stopovers are allowed?

(a) one free stopover permitted in each direction
(b) one free stopover in each direction at specified points
(c) two stopovers per pricing unit, one free and one at a given charge
4. If a return trip originates from BUE on 20JUN, what is the earliest return (NVB) date possible?
(a) 27 JUN
(b) 30 JUN
(c) 26 JUN
5. What is the latest return (NVA) date for the journey commencing on 10NOV?
(a) 09NOV next year
(b) 10NOV next year
(c) 20 JUN next year
6. According to the fare rule, the Basic season applies for transatlantic departure on:
(a) 20JUN
(b) 24DEC
(c) 16AUG
7. Is a change to the return date allowed within 72 hours after commencement of travel?
(a) Yes, free of charge
(b) No, it is not possible at any time before departure
(c) Yes, at a penalty fee of USD 180
8. If the reservations are made on 26th October, what will be the advance purchase date?
(a) 03NOV
(b) 31OCT
(c) 01NOV

9. Which statement is true?

(a) The fares in the fare display are inclusive of taxes
(b) The fares quoted are in USD
(c) The fares apply between Argentina and area 2
10. For a journey BUE-AM-X/MEX-AF-PAR-AF-MEX-AM-BUE, there will be an extra charge of:

(a) USD136
(b) USD 36
(c) USD 118
Activities 1391

Consider this journey, fares displayed and rule. Answer the questions.
Fare Basis Code: VLP6P4GB Passenger Type: Adult (41 years old)
Journey: LON/NYC/LON LHR-DL-JFK 20NOV(Tuesday) JFK-DL-LHR 03DEC(Monday)
ROE 0.775763 NEAREST 1.00 GBP

20NOV--**04DEC--/DL LONNYC/NLX;AT/TPM 3457/MPM 4148
LN FARE BASIS OW GBP RT B PEN DATES/DAYS AP MIN MAX R
01 VLXL95EU 30E NRF S - 1234@21 SU@ 3M@M
02 VLUR50BN 30E NRF S - - @21@ SU@ 12M@M
03 VL6S4GB 31E NRF S - B15DEC@21 @ 12M M
04 VLWL95EU 80E NRF S - 567@21 SU@ 3M@M
05 VLXP95EU 90V NRF S - 1234@21 SU@ 3M@M
06 VL6P4GB 91V NRF S - B15DEC@21 @ 12M M
07 VL8PLGB 100E NRF S - - @90 SU@ 12M M
08 VLUR9ABN 100E NRF S - - @90@ - 12M@M
09 XL6S4GB 109X NRF S - B15DEC@21 @ 12M M
10 XLUR50BN 109E NRF S - - @21@ SU@ 12M@M
11 XL7PLGB 129E NRF S - - @50 SU@ 12M M
12 XLUR5SBN 129E NRF S - - @50@ SU@ 12M@M
13 XLXL95EU 130E NRF S - 1234@21 SU@ 3M@M
14 VLUR50MN 130V NRF S - - @21@ SU@ 12M@M
15 VLWP95EU 140V NRF S - 567@21 SU@ 3M@M
FQN6
** RULES DISPLAY ** XF MAY APPLY
3XA/5.40XY EXCLUDED
OTHER TAX MAY APPLY
SURCHG MAY APPLY-CK RULE
20NOV**04DEC/DL LONNYC/NLX;AT/TPM 3457/MPM 4148
06 VL6P4GB 91 V NRF S - B15DEC@21 @ 12M M
FCL: VL6P4GB TRF: 1 RULE: GB44 BK: V
PTC: ADT-ADULT FTC: XAN-NON REFUNDABLE APEX
FARE FAMILY : MAINCABIN
APPLICATION
AREA
THESE FARES APPLY
BETWEEN THE UNITED STATES/CANADA/MEXICO AND AREA 1/AREA
2/AREA 3.
MN.MIN STAY

TRANSATLANTIC SECTOR

OR - TRAVEL FROM INBOUND TRANSATLANTIC SECTOR MUST

COMMENCE NO EARLIER THAN THE FIRST SUN AFTER
DEPARTURE OF THE OUTBOUND TRANSATLANTIC SECTOR.
MX.MAX STAY

SE.SEASONS
FOR LOW/OFF-PEAK SEASON FARES WITH FOOTNOTE 3J
PERMITTED 22SEP 18 THROUGH 05JUL 19 FOR EACH TRANSATLANTIC
SECTOR.
AP.ADVANCE RES/TKT
FOR FARES WITH FOOTNOTE 3J
RESERVATIONS FOR ALL SECTORS AND TICKETING ARE REQUIRED AT LEAST 21 DAYS BEFORE DEPARTURE.
NOTE -
--------------------------------------------------
FAREQUOTE GENERATES A LAST TICKETING DATE WHICH
MAY DIFFER FROM THE DATE MENTIONED IN THE PNR.
SO.STOPOVERS
STOPOVERS NOT PERMITTED ON THE FARE COMPONENT.
TE.TKT ENDORSEMENT
THE ORIGINAL AND THE REISSUED TICKET MUST BE ANNOTATED -
NON ENDO/ - AND - FARE RSTR COULD APPLY - IN THE ENDORSEMENT BOX.
PE.PENALTIES
FROM/TO UNITED KINGDOM FOR VL6P4GB TYPE FARES
CANCELLATIONS
ANY TIME
TICKET IS NON-REFUNDABLE IN CASE OF CANCEL/NO-SHOW.
CHANGES
BEFORE DEPARTURE
CHARGE GBP 150.00.
Activities 1393
1. What type of fare is selected for this journey?

(a) Advance Purchase Excursion
(b) Instant Purchase Excursion
(c) Excursion
2. Which sentence is TRUE?

(a) The outbound transatlantic sector determines the season for the entire journey.
(b) Return transatlantic travel must be in the same season as outbound transatlantic sector.
(c) The season of each transatlantic sector is determined by the date on which it is travelled.
3. To which journey on carrier DL would the rule also apply?

(a) BOM-NYC
(b) YTO-DFW-LON
(c) FRA-DFW
(d) All of the above
4. Return travel from New York must

(a) Commence by 20NOV of the following year
(b) Be completed by 20NOV of the following year
(c) Commence by 20FEB of the following year
5. The cheapest fare is VLXL95EU and it would apply on Sunday 25NOV. TRUE or FALSE?
(a) True
(b) False
6. What is the applicable minimum stay for outbound transatlantic travel on a Tuesday?
(a) Sunday Rule
(b) 3 days


Study the fare rule for XJIPPI and answer the questions.
10OCT**24OCT**/DY LONMAD/NLX;EH/TPM 786/MPM 943
01 QKAMP 36 Q NRF -- @@ - - R
02 XJIPPI 816 X NRF -- @@ - - R
03 PJIPPI 1326 P NRF -- @@ - - R
04 HJIPPI 1836 H NRF -- @@ - - R
** RULES DISPLAY ** TAX MAY APPLY

10OCT**24OCT/DY LONMAD/NLX;EH/TPM 786/MPM 943
02 XJIPPI 816 X NRF -- @@ - - R
FCL: XJIPPI TRF: 21 RULE: ES23 BK: X
PTC: ADT-ADULT FTC: XAB-SUPER/SPECIAL ADV PURCHASE
RU.RULE APPLICATION
NORWEGIAN OW/RT INTERNATIONAL JIPPI FARES
APPLICATION
AREA
THESE FARES APPLY
WITHIN AREA 2.
CLASS OF SERVICE
MN.MIN STAY
NO RESTRICTIONS
MX.MAX STAY
NO RESTRICTIONS
AP.ADVANCE RES/TKT
RESERVATIONS FOR ALL SECTORS AND TICKETING MUST BE
COMPLETED AT THE SAME TIME.
SO.STOPOVERS
NO STOPOVERS PERMITTED.
TF.TRANSFERS/RTGS
NO TRANSFERS PERMITTED
FARE BREAK AND EMBEDDED SURFACE SECTORS NOT PERMITTED ON THE FARE COMPONENT.
TE.TKT ENDORSEMENT
THE ORIGINAL TICKET MUST BE ANNOTATED - VALID ON DY/D8/DI
NONREF - IN THE ENDORSEMENT BOX.
Activities 1395
PE.PENALTIES
BETWEEN UNITED KINGDOM AND EUROPE
CANCELLATIONS
TICKET IS NON-REFUNDABLE.
NOTE - FUEL SURCHARGE /YQ/ IS NOT REFUNDABLE.
FOR CHANGES - SEE BELOW
NOTE THAT CURRENCY/PENALTY AMOUNTS MAY VARY BY DIRECTION OF TRAVEL
FROM UNITED KINGDOM -
CHANGES
ANY TIME
PER COUPON CHARGE GBP 50.00 FOR REISSUE/REVALIDATION.
NOTE - A CHANGE IS DATE/ FLIGHT/ ROUTING OR NAME CHANGE.
TO UNITED KINGDOM -
CHANGES
ANY TIME
PER COUPON CHARGE EUR 55.00 FOR REISSUE/REVALIDATION.
1. Which will be the RBD code for this fare?
(a) X
(b) P
(c) H
2. What is the Fare Type Code (FTC) for this fare?

(a) XAB
(b) XEX
(c) XAP
3. What is the penalty for change of booking for both coupons LON-MAD and MAD-LON?
(a) GBP100
(b) GBP 50 + GBP 55
(c) GBP 50 + EUR 55
4. How many stopovers are allowed at this fare?

(a) One
(b) Two
(c) none
5. What annotation must be shown on the Endorsement field of the ticket?

(a) VALID ON DY/D8/DI NONREF
(b) NONEND/EXC
(c) RESERVATIONS CHANGE NOT PERMITTED

Activity 25. EMD Issuance

E-TKT NBR: 2322417277253 MALAYSIAN AIRLINES SYSTEM OFFICE: 32392242
NAME: LABALME/ANTHONY MR
ORIG-DEST: KULSEA RLOC: QFR3MX ISSUE DATE: 04OCT KUL MY
TOUR CODE: ISSUE AGENT: 006192
CPN S FRM/TO A/L FLT CLS DATE TIME ST FBC NVB/NVA BAG
1 0 KULNRT MH 088 V 11OCT 2330 OK VSTOWOMY 11OCT/11OCT 2PC
2 0 NRTLAX MH 9432 V 11OCT 1725 OK VSTOWOMY 11OCT/11OCT 2PC
3 0 LAXSEA AA 6804 V 18OCT 0600 OK VSTOWOMY 18OCT/18OCT 2PC
ENDORSEMENT/RESTRICTIONS NONEND/APEX; PENALTY APPLIES
FARE CALCULATION: FARE CALC INDICATOR: 1
KUL MH TYO MH LAX AA SEA1248.41NUC1248.41END ROE3.4748XF LAX4.5
FARE BREAKDOWN:
BASE: MYR 4338.00
T/F/C MYR 65.00MY MYR 3.90D8 MYR 32.00SW MYR 16.00OI MYR 18.00YC
MYR 58.00US MYR 17.00XA MYR 23.00XY MYR 19.00AY MYR 15.00XF
TTL MYR4694.90
FOP / TKT*CCVI/MYR4694.90
The passenger asks AA to rebook the LAX-SEA segment of the ET above to an afternoon flight on the same day
(18OCT).
How would you complete the missing (underlined) EMD data elements in the specimen provided below if there
was a revalidation fee of MYR 150 to be paid to in US dollars?
ELECTRONIC MISCELLANEOUS DOCUMENT RECORD

INV: CUST: PNR:
EMD: 9090826659 ISSUED: 14NOV PCC: Y2VS IATA: 987654321
NAME: FF
FOP: VIXXXXXXXXXXX3442*XXXX/410217 S
RFIC:
RFISC:
CPN:1 QTY: STATUS:
PRESENT TO:
PRESENT AT:
BASE AMT: EMD TTL:
TAX AMT: EQUIV AMT:
EMD TYPE:
REFERENCED ELECTRONIC TICKET NUM:
Activities 1397

Activities 1399

Activities 1401

Blank Maps
Answers to Activities 1403

Answers to Activities
Give yourself an “A” for each correct answer!
Fare Lookup Tool display for CMB to DXB (UL fares only).

N booking class RT from CMB to DXB:

Fare Basis NE6MLK6
GI EH
MPM 1122
Local Currency Fare LKR 35000
NUC 225.00
Carrier Code UL
Rule # 033/02LK
1. Four (4)
2. UIO and BUE
3. LIM and SCL
4. Two (2)
5. Three (3)
6. None (0)
7. 18OCT
8. Ecuador
9. Argentina
10. One (1)

1. Origin
2. Fare Construction Points
3. Gateway
4. Sector
5. Transfer
6. Stopover
7. Ticketed Points
8. Intermediate Points
9. IROE
10. Direct fare
11. COC Country of Commencement
12. Banker's Selling Rate
13. Fare type or fare basis code
14. Local Currency Fare
15. Child
City City Name Country Name Sub-area(s) Area
1. CCU Kolkata India South Asian Subcontinent or Indian Sub- TC3
continent; North/Central Pacific
2. TUN Tunis Tunisia Europe TC2
3. TGU Tegucigalpa Honduras Central America; MidAtlantic TC1
4. PAP Port au Prince Haiti Caribbean; MidAtlantic TC1
5. CCS Caracas Venezuela South America; MidAtlantic TC1
6. BWN Bandar Seri Begawan Brunei Darussalam South East Asia; North/Central Pacific TC3
7. KRT Khartoum Sudan Middle East TC2
8. TIP Tripoli Libya Africa TC2
9. POM Port Moresby Papua New Guinea South West Pacific; South Pacific TC3
10. YHZ Halifax Canada North America; North Atlantic TC1

Part 1: What are the sub-areas included in:
1. Area 1
1.1 North America
1.2 South America
1.3 Central America
1.4 Caribbean
By Atlantic subareas
a. North Atlantic (NATL)
b. South Atlantic (SATL)
c. Mid Atlantic (MATL)
2. Area 2
2.1 Europe
2.2 Africa
2.3 Middle East
3. Area 3
3.1 South East Asia (S.E.A.)
3.2 South Asian Subcontinent or Indian Subcontinent (SASC)
3.3 South West Pacific (SWP)
3.4 Japan, Korea (JAPKOR)
By Pacific subareas:
a. North/Central Pacific
b. South Pacific
Part 2: IATA Global Indicators (GI)

1. b. WH, 2. c. EH, 3. a. FE, 4. b. RU, 5. c. AT
6. a. PN, 7. d. AP, 8. a. SA, 9. a. TS, 10. d. PA

1. OW
2. TOJ
3. RT
4. OOJ
5. DOJ
1) b, 2) c, 3) a, 4) a, 5) c
6) a, 7) b, 8) b, 9) b, 10) a
1. Cameroon, Central African Republic, Chad, Congo, Equatorial Guinea, Gabon.
2. Kyrgyzstan, Tajikistan, Uzbekistan.
3. Cape Verde.
4. French Guiana.
Answer the questions below using the PAT TE IATA Rate of Exchange table.
Country Unrounded LCF Rounding Unit/Note Rounded LCF/Decimals
1. Switzerland CHF 1382.18 Higher 1 Decimals 2 (No relevant note) CHF 1383.00
2. India INR 1382.00 Higher 5 Decimal 0 (No relevant note) INR 1385
3. China CNY 1382.00 Higher 10 Decimal 0 (No Note) CNY 1390
4. Japan JPY 22300.20 Higher 100 Decimal 0 (No relevant note) JPY 22400
5. UK GBP 1382.128 Nearest 1 Decimals 2 (Note 5) GBP 1382.00
6. Mauritania MRO 524.00 Higher 20 Decimals 0 (No Note) MRO 540
7. Mozambique MZN 121344 Higher 10 Decimals 0 (No relevant note) MZN 121350
8. Jordan JOD 522.08 Higher 0.1 Decimals 2 (No Note) JOD 522.10
9. Namibia NAD 1232.98 Higher 10 Decimals 0 (No relevant note) NAD 1240
10. Spain EUR 1665.09 Higher 1 Decimals 2 (No relevant note) EUR 1665.00


1. DL, KL, AF
2. TK
3. 5847
4. No
5. Yes
6. Yes
7. Yes
8. No
9. No
10. B
11. A, B and D
12. A, C, D and E
13. FRA
14. PAR
15. B and D
16. b

1. c
2. d
3. d
4. b
5. a

1. 7
2. 5
3. 343.00-YQ and 16.00-YR


Some header labels are missing in this ticket image. Fill in the blanks by writing the missing headers. Or, by
using the drop-down menus, select the missing label.


Decode the ticket abbreviations by writing or typing the missing text. One is done for you.


Place a checkmark in the square above data elements that are accurate.


1. a
2. d
3. d
4. d
5. c
6. b
7. b
8. b
9. c
10. b

Match the codes to the paragraph headings of a restricted fare rule, as per example 1.
Answer (Letter)
1. TE a. Child discounts d
2. SO b. Combinability e
3. MX c. Penalties f
4. CD d. Ticket Endorsement a
5. CO e. Surcharges i
6. PE f. Stopovers b
7. AP g. Maximum Stay c
8. TF h. Rule Application j
9. SU i. Advance Res/Tkt g
10. RU j. Transfers h


Study the fare display below and answer questions 1 to 5.
FQDAMSYMQ/AKL
ROE 0.862490 UP TO 1.00 EUR
03OCT--**08SEP--/KL AMSYMQ/NLX;AT/TPM 3414/MPM 4096
LN FARE BASIS OW EUR RT B PEN DATES/DAYS AP MIN MAX R
01 VLXL99NL 176V NRF S - B30OCT@45 6@ 3M@M
02 VKXL99NL 226V NRF S - B30OCT@60 6@ 3M@M
03 VLWL99NL 226V NRF S - B30OCT@45 6@ 3M@M
04 VLXP99NL 256V NRF S - B30OCT@45 6@ 3M@M
05 VKWL99NL 276V NRF S - B30OCT@60 6@ 3M@M
06 VKXP99NL 306V NRF S - B30OCT@60 6@ 3M@M
07 VLWP99NL 306V NRF S - B30OCT@45 6@ 3M@M
08 NLX3LRNL 320N NRF S - @45 6@ 12M@M
09 VKWP99NL 356V NRF S - B30OCT@60 6@ 3M@M
10 NLX2LRNL 360N NRF S - @30 6@ 12M@M
11 NKX3LRNL 370N NRF S - @60 6@ 12M@M
12 NLW3LRNL 370N NRF S - @45 6@ 12M@M
13 NLX3SRNL 400N NRF S - @45 6@ 12M@M
14 NKX2LRNL 410N NRF S - @45 6@ 12M@M
15 NLW2LRNL 410N NRF S - @30 6@ 12M@M
16 TLXLRNL 410T NRF S - @14 4@ 12M@M
17 NKW3LRNL 420N NRF S - @60 6@ 12M@M
18 NLX2SRNL 440N NRF S - @30 6@ 12M@M
19 NKX3SRNL 450N NRF S - @60 6@ 12M@M
1. c
2. b
3. b
4. a
5. b


Refer to the fare displayed in Activity 18 and the conditions below for the fare in Line 3, VLWL99NL.
1. For itineraries a - b - c - d - e, state YES is the VLWL99NL fare applies and NO if it does not.
ANSWER
a) KL 671 V 02SEP 7 AMS YMQ 1520 1805 No

KL 672 V 23DEC 7 YMQ AMS 2001 0750+1
b) KL 671 V 12NOV 1 AMS YMQ 1520 1805 No

KL 672 V 13DEC 4 YMQ AMS 2001 0750+1
c) KL 671 V 03FEB 7 AMS YMQ 1520 1805 Yes

KL 672 V 03MAR 7 YMQ AMS 2001 0750+1
d) KL 671 V 03FEB 7 AMS YMQ 1520 1805 No

KL 672 V 08FEB 5 YMQ AMS 2001 0750+1
e) KL 671 V 07SEP 6 AMS YMQ 1520 1805 Yes

KL 672 V 07DEC 6 YMQ AMS 2001 0750+1
2. For the VLWL99NL, indicate the earliest date the return transatlantic journey may commence?
DATE
a) KL 671 V 02SEP 7 AMS YMQ 1520 1805 08SEP
b) KL 671 V 12NOV 1 AMS YMQ 1520 1805 18NOV
c) KL 671 V 03FEB 7 AMS YMQ 1520 1805 09FEB
d) KL 671 V 03MAR 7 AMS YMQ 1520 1805 09MAR
e) KL 671 V 07SEP 6 AMS YMQ 1520 1805 13SEP


Identify the latest advance purchase date given the departure dates shown below:
1. Travel commencing Wednesday 12 April
Advance purchase requirement: 7 days Date: 05APR
2. Travel commencing Tuesday 02 May

Advance purchase requirement: 21 days Date: 11APR
3. Travel commencing Tuesday 15 February

Advance purchase requirement: 14 days Date: 01FEB
4. Travel commencing Saturday 13 May

Advance purchase requirement: 7 days Date: 06MAY
5. Travel commencing Monday 18 December

Advance purchase requirement: 21 days Date: 27NOV


What will be the minimum stay date assuming the rule is stated as below. Each journey is a RT with no
stopovers/transfers.
1. Return travel may not begin before the first Sunday after departure from origin
BA 457 21MAY 2 MAD LHR 1105 1235 26MAY

CX 110 29MAY 3 SYD HKG 0850 1525 04JUN

3. Return travel may not commence prior to 7 days after arrival at the turnaround point
QF 026 26FEB 2 NRT SYD 1000 0935+1 06MAR

TG 662 30JUN 7 BKK PVG 0110 0625 10JUL

BA 307 30JUN 7 CDG LHR 1025 1050 07JUL

SA 185 19APR 5 NBO JNB 1545 1850 24APR

7. Return travel may not commence prior to 7 days after arrival in India
EK 504 07MAR 4 DXB BOM 0355 0825 14MAR

8. Return travel may not commence prior to 6 days after the first international arrival
AV 261 14AUG 3 BOG GIG 2115 0630+1 21AUG

AM 046 28JUL 7 MEX LIM 0820 1505 31JUL

AZ 720 24SEP 2 FCO VIE 0815 1110 29SEP


Interpret the pricing and fare conditions displayed to answer the questions.
LAST TKT DTE 31OCT - SEE ADV PURCHASE -------------------------------------------

BUE
PAR AF R R 10NOV 1800 RLSFAR 10NOV10NOV 1P
BUE AF R R 20NOV 1015 RLSRAR 20NOV20NOV 1P
USD 1104.00 10NOV18BUE AF PAR574.50AF BUE529.50NUC ARS 41731.00 1104.00END

ROE1.000000
ARS 3625.00-AR XT ARS 9072.00-YR ARS 1852.20-XR ARS ARS 982.80-YQ 378.00-QO ARS
ARS 378.00-TQ ARS 1222.00-QX
ARS 13978.10-XT 193.70-IZ ARS 349.60-FR ARS 532.60-FR
ARS 60316.90
RATE USED 1USD=37.80000ARS FARE FAMILIES: (ENTER FQFn FOR DETAILS, FXY FOR
UPSELL) FARE FAMILY:FC1:1:STDPLUS FARE FAMILY:FC2:2:STANDARD
FQPEZE/AAF/CR/D10NOVCDG-/D20NOVEZE-/R,BUE
* FARE BASIS * DISC * PTC * FARE<ARS> * MSG *T
01 RLSFAR+RL* * * 1 * 60316.90 * *Y
02 RLSRAR * * 1 * 58496.80 * *Y
03 RLLRAR * * 1 * 54856.70 * *Y
*1-3*TICKET STOCK RESTRICTION
PTC: ADT-ADULT FTC: XPX-INSTANT PURCHASE EXCURSION

FARE FAMILY : STDPLUS
RU.RULE APPLICATION
RU.RULE APPLICATION
APPLICATION
AREA
THESE FARES APPLY
FROM ARGENTINA TO AREA 2.
CLASS OF SERVICE
MN.MIN STAY
FOR RLSFAR TYPE FARES

MX.MAX STAY

SE.SEASONS
FOR BASIC SEASON FARES
PERMITTED 16JUL THROUGH 15DEC OR 20JAN THROUGH 14JUN ON
THE OUTBOUND TRANSATLANTIC SECTOR.
AP.ADVANCE RES/TKT
RESERVATIONS ARE REQUIRED FOR ALL SECTORS.
DEPARTURE TICKETING MUST BE COMPLETED AT LEAST 93 DAYS
BEFORE DEPARTURE.
DEPARTURE TICKETING MUST BE COMPLETED WITHIN 7 DAYS
AFTER RESERVATIONS ARE MADE OR AT LEAST 10 DAYS
BEFORE DEPARTURE WHICHEVER IS EARLIER.
TICKETING MUST BE COMPLETED WITHIN 1 DAY AFTER
RESERVATIONS ARE MADE
NOTE -
DIFFERENCE COULD EXIST BETWEEN THE CRS
LAST TICKETING DATE AND TTL ROBOT REMARK.
SO.STOPOVERS
1 STOPOVER PERMITTED IN EACH DIRECTION IN PAR/AMS.
AND - UNLIMITED STOPOVERS PERMITTED IN EACH DIRECTION AT
USD 100.00 EACH.
PE.PENALTIES
CHANGES
AFTER DEPARTURE
CHARGE USD 180.00.
CHILD/INFANT DISCOUNTS APPLY.
NOTE -
A CHANGE IS A ROUTING / DATE / FLIGHT MODIFICATION
WHEN MORE THAN ONE FARE COMPONENT IS BEING CHANGED
THE HIGHEST PENALTY OF ALL CHANGED FARE COMPONENTS
WILL APPLY
TF.TRANSFERS/RTGS
BETWEEN PAR AND AREA 1

IF THE FARE COMPONENT INCLUDES TRAVEL VIA MEX

1 TRANSFER PERMITTED IN EACH DIRECTION AT USD 18.00.
AND - UNLIMITED TRANSFERS PERMITTED ON THE FARE
COMPONENT FREE
1. c
2. a
3. b
4. c
5. b
6. c
7. c
8. b
9. a
10. a


Consider this journey, fares displayed and rule. Answer the questions.
Fare Basis Code: VLP6P4GB Passenger Type: Adult (41 years old)
Journey: LON/NYC/LON LHR-DL-JFK 20NOV(Tuesday) JFK-DL-LHR 03DEC(Monday)

20NOV--**04DEC--/DL LONNYC/NLX;AT/TPM 3457/MPM 4148
01 VLXL95EU 30E NRF S - 1234@21 SU@ 3M@M
02 VLUR50BN 30E NRF S - - @21@ SU@ 12M@M
03 VL6S4GB 31E NRF S - B15DEC@21 @ 12M M
04 VLWL95EU 80E NRF S - 567@21 SU@ 3M@M
05 VLXP95EU 90V NRF S - 1234@21 SU@ 3M@M
06 VL6P4GB 91V NRF S - B15DEC@21 @ 12M M
07 VL8PLGB 100E NRF S - - @90 SU@ 12M M
08 VLUR9ABN 100E NRF S - - @90@ - 12M@M
09 XL6S4GB 109X NRF S - B15DEC@21 @ 12M M
10 XLUR50BN 109E NRF S - - @21@ SU@ 12M@M
11 XL7PLGB 129E NRF S - - @50 SU@ 12M M
12 XLUR5SBN 129E NRF S - - @50@ SU@ 12M@M
13 XLXL95EU 130E NRF S - 1234@21 SU@ 3M@M
14 VLUR50MN 130V NRF S - - @21@ SU@ 12M@M
15 VLWP95EU 140V NRF S - 567@21 SU@ 3M@M
FQN6
** RULES DISPLAY ** XF MAY APPLY
3XA/5.40XY EXCLUDED
OTHER TAX MAY APPLY
20NOV**04DEC/DL LONNYC/NLX;AT/TPM 3457/MPM 4148
06 VL6P4GB 91 V NRF S - B15DEC@21 @ 12M M
FCL: VL6P4GB TRF: 1 RULE: GB44 BK: V
PTC: ADT-ADULT FTC: XAN-NON REFUNDABLE APEX
FARE FAMILY : MAINCABIN
APPLICATION
AREA
THESE FARES APPLY
BETWEEN THE UNITED STATES/CANADA/MEXICO AND AREA 1/AREA
2/AREA 3.
MN.MIN STAY

TRANSATLANTIC SECTOR

OR - TRAVEL FROM INBOUND TRANSATLANTIC SECTOR MUST

COMMENCE NO EARLIER THAN THE FIRST SUN AFTER
DEPARTURE OF THE OUTBOUND TRANSATLANTIC SECTOR.
MX.MAX STAY
SE.SEASONS
FOR LOW/OFF-PEAK SEASON FARES WITH FOOTNOTE 3J
PERMITTED 22SEP 18 THROUGH 05JUL 19 FOR EACH TRANSATLANTIC
SECTOR.
AP.ADVANCE RES/TKT
FOR FARES WITH FOOTNOTE 3J
RESERVATIONS FOR ALL SECTORS AND TICKETING ARE REQUIRED AT LEAST 21 DAYS BEFORE DEPARTURE.
NOTE -
--------------------------------------------------
FAREQUOTE GENERATES A LAST TICKETING DATE WHICH
MAY DIFFER FROM THE DATE MENTIONED IN THE PNR.
SO.STOPOVERS
STOPOVERS NOT PERMITTED ON THE FARE COMPONENT.
TE.TKT ENDORSEMENT
THE ORIGINAL AND THE REISSUED TICKET MUST BE ANNOTATED -
NON ENDO/ - AND - FARE RSTR COULD APPLY - IN THE ENDORSEMENT BOX.
PE.PENALTIES
FROM/TO UNITED KINGDOM FOR VL6P4GB TYPE FARES
CANCELLATIONS
ANY TIME
TICKET IS NON-REFUNDABLE IN CASE OF CANCEL/NO-SHOW.
CHANGES
BEFORE DEPARTURE
CHARGE GBP 150.00.
1. a
2. c
3. d
4. a
5. b
6. a


Study the fare rule for XJIPPI and answer the questions.
10OCT**24OCT**/DY LONMAD/NLX;EH/TPM 786/MPM 943
01 QKAMP 36 Q NRF -- @@ - - R
02 XJIPPI 816 X NRF -- @@ - - R
03 PJIPPI 326 P NRF -- @@ - - R
04 HJIPPI 1836 H NRF -- @@ - - R
** RULES DISPLAY ** TAX MAY APPLY

10OCT**24OCT/DY LONMAD/NLX;EH/TPM 786/MPM 943
02 XJIPPI 816 X NRF -- @@ - - R
FCL: XJIPPI TRF: 21 RULE: ES23 BK: X
PTC: ADT-ADULT FTC: XAB-SUPER/SPECIAL ADV PURCHASE
RU.RULE APPLICATION
NORWEGIAN OW/RT INTERNATIONAL JIPPI FARES
APPLICATION
AREA
THESE FARES APPLY
WITHIN AREA 2.
CLASS OF SERVICE
MN.MIN STAY
NO RESTRICTIONS
MX.MAX STAY
NO RESTRICTIONS
AP.ADVANCE RES/TKT
RESERVATIONS FOR ALL SECTORS AND TICKETING MUST BE
COMPLETED AT THE SAME TIME.
SO.STOPOVERS
NO STOPOVERS PERMITTED.
TF.TRANSFERS/RTGS
NO TRANSFERS PERMITTED
FARE BREAK AND EMBEDDED SURFACE SECTORS NOT PERMITTED ON THE FARE COMPONENT.
TE.TKT ENDORSEMENT
THE ORIGINAL TICKET MUST BE ANNOTATED - VALID ON DY/D8/DI
NONREF - IN THE ENDORSEMENT BOX.

PE.PENALTIES
BETWEEN UNITED KINGDOM AND EUROPE
CANCELLATIONS
TICKET IS NON-REFUNDABLE.
NOTE - FUEL SURCHARGE /YQ/ IS NOT REFUNDABLE.
FOR CHANGES - SEE BELOW
NOTE THAT CURRENCY/PENALTY AMOUNTS MAY VARY BY DIRECTION OF TRAVEL
FROM UNITED KINGDOM -
CHANGES
ANY TIME
PER COUPON CHARGE GBP 50.00 FOR REISSUE/REVALIDATION.
NOTE - A CHANGE IS DATE/ FLIGHT/ ROUTING OR NAME CHANGE.
TO UNITED KINGDOM -
CHANGES
ANY TIME
PER COUPON CHARGE EUR 55.00 FOR REISSUE/REVALIDATION.
1. a
2. a
3. c
4. d
5. a

Activity 25. EMD Issuance

Convert the filed amount in the currency of the country of commencement to the currency of payment at the
latest BSR, e.g.
MYR 150 X BSR (ICER) 0.3058 = USD 45.87 ~ (N1) 46.00
ELECTRONIC MISCELLANEOUS DOCUMENT RECORD
INV: CUST: PNR: QFR3MX
EMD: 0019090826659 ISSUED: 14NOV PCC: Y2VS IATA: 987654321
NAME: LABALME/ANTHONY MR FF
FOP: VIXXXXXXXXXXX3442*XXXX/410217 S
RFIC: D-FINANCIAL IMPACT
RFISC: 993-RESERVATION CHANGE FEE
CPN:1 QTY: STATUS: USED
PRESENT TO: AMERICAN AIRLINES
PRESENT AT: LOS ANGELES
BASE AMT: MYR150 EMD TTL: USD46.00
TAX AMT: EQUIV AMT: USD46.00
EMD TYPE: STAND ALONE (or EMD-S)
REFERENCED ELECTRONIC TICKET NUM: 2322417277253
Note: If MH did the rebooking and MH issued the EMD, then the Validating Carrier of the EMD will be MH with
the numeric code 232 and the Present To field will show Malaysian Airlines. But in this case, AA is the EMD
Validating Carrier and so it gets to keep the Reservation Change Fee.


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FOUNDATION I N T RAVEL A ND T OURISM C OURSE T EXTBOOK 2

Attachment A—Geography in Travel Planning Workbook ...........................................1157

Attachment B—TimaticWeb2 Case Studies ..................................................................1189

Attachment C—European Rail Timetable Extracts .......................................................1211

Attachment D—Study Best Practices and GDS Format Guide Amadeus/Travelport

Attachment E—Fundamentals in Air Fares and Ticketing—Activity Workbook ........1357

Attachment A: Geography in Travel Planning Workbook 1159

1160 Attachment A: Geography in Travel Planning Workbook

Attachment A: Geography in Travel Planning Workbook 1161

1162 Attachment A: Geography in Travel Planning Workbook

Attachment A: Geography in Travel Planning Workbook 1163

1164 Attachment A: Geography in Travel Planning Workbook

Attachment A: Geography in Travel Planning Workbook 1165

1166 Attachment A: Geography in Travel Planning Workbook

Attachment A: Geography in Travel Planning Workbook 1167

1168 Attachment A: Geography in Travel Planning Workbook

Attachment A: Geography in Travel Planning Workbook 1169

1170 Attachment A: Geography in Travel Planning Workbook

Attachment A: Geography in Travel Planning Workbook 1171

1172 Attachment A: Geography in Travel Planning Workbook

Attachment A: Geography in Travel Planning Workbook 1173

Blank Map 1—South West Pacific

1174 Attachment A: Geography in Travel Planning Workbook

Blank Map 2—Asia

Attachment A: Geography in Travel Planning Workbook 1175

Blank Map 3—Middle East

1176 Attachment A: Geography in Travel Planning Workbook

Blank Map 4—Asia Pacific

Attachment A: Geography in Travel Planning Workbook 1177

Blank Map 5—Korea/Japan

1178 Attachment A: Geography in Travel Planning Workbook

Blank Map 6—South East Asia

Attachment A: Geography in Travel Planning Workbook 1179

Blank Map 7—North and Central America

1180 Attachment A: Geography in Travel Planning Workbook

Blank Map 8—Central and South America

Attachment A: Geography in Travel Planning Workbook 1181

Blank Map 9—Europe and North Africa

1182 Attachment A: Geography in Travel Planning Workbook

Blank Map 10—Africa and Middle East

Attachment A: Geography in Travel Planning Workbook 1183

Blank Map 11—Pacific Islands

1184 Attachment A: Geography in Travel Planning Workbook

Blank Map Answer Key

Attachment A: Geography in Travel Planning Workbook 1185

25. POM 16. MIA

1186 Attachment A: Geography in Travel Planning Workbook

Blank Map 9—Europe and North Africa 38. VCE

Attachment A: Geography in Travel Planning Workbook 1187

Blank Map 10—Africa and Middle East 38. LAD

1188 Attachment A: Geography in Travel Planning Workbook

This attachment includes case studies and extracts from TimaticWeb2.

Attachment B: TimaticWeb2 Case Studies 1191

Case Study 1: Passport Requirements

USA - Destination Passport

Document validity rules:

Timaticweb2 Canada passport results for Australian nationals:

Canada - Destination Passport