DDEO Lancer QP

Lancer Tech & Assessing Bodies Pvt. Ltd.
Bangalore
Domestic Data Entry Operator

Name of the Institute :
Candidate Name : Candidate

Father Name : Signature :
THEORY PAPER
Maximum Mark: 50 Marks
Marks = 25 X 2 = 50
1. OS Stands for
a) Operating System b) Office System c) Ordinary System d) Official System
2. GUI Stands for

a) Graphic User for Internet b) Gross user Interface
c) Graphics and Character Interface d) Graphic User Interface
3. In MS Excel, a cell that refers to another cell is called cell

a) Dependent b) Equal c) Independent d) Match
4. In MS Word, which menu should be used to insert the current Date and Time?
a) View menu b) Insert Menu c) File Menu d) Style menu
5. In MS Excel, which option is used to save the current workbook file with a new name?
a) Save b) New c) Open d) Save as
6. Which option is used to draw graphs, in Ms-Excel

a) Worksheet b) Create c) Chart d) Picture
7. In MS Excel, which Function Key used to edit the cell

a) F3 b) F2 c) F1 d) F6
8. In MS PowerPoint, which option allows us to view all the slides at the same time?
a) Slide view b) Normal view c) outline view d) Slide Master
9. Which option in MS PowerPoint allows us to change the order of the slides?

a) Custom animation b) Slide sorter c) Hyperlink d) Handouts
Bangalore
10. LAN stands for

a) Large Area Network b) Legally Arranged Network
c) Locally Arranged Network d) Local Area Network
11. www stands for

a) World Wide Web b) Web Wide World c) Web Word Wide d) Wide World Web
12. E-mail stands for

a) Encoded mail b) Electronic Mail c) Electric Mail d) Engineer Mail
13. Notepad application is used to

a) Draw images b) Create sounds c) Create Animations d) Create Text files
14. A Hard Copy means information is:

a) on a CD b) in a printed format c) on a pen drive d) on the hard disk
15. is the Shortcut Key to switch across different Windows

a) Esc+Tab b) Esc+S b) Alt+Ctrl+C d) Alt+Tab
16. Which of the following is not an input device?

a) Scanner b) Keyboard c) Light pen d) Printer
17. What is the short cut key to insert a new slide in MS PowerPoint?
a) Ctrl+N b) Ctrl+S c) Ctrl+M d) Ctrl+ O
18. The shortcut key for “Justify” in MS Word is

a) Ctrl+J b) Ctrl+X b) Ctrl+C d) Ctrl+Z
19. The first page of every web page is called

a) First Page b) Initial Page c) Home Page d) Starting page
20. The shortcut key to refresh a web page is

a) F5 b) F7 c) F6 d)F10
21. A client calls you and tells you that his printer is not working. You remember that the
solution to this problem is described under the Frequently Asked Questions (FAQs) section
of the company's website. What will be your next step?
a) I will tell the client to check the company's website and get the solution there as it
would be easier for him.
b) I will tell the client to hold so that I can discuss with my colleague whether to explain
to him on the call or not.
Bangalore
c) I will tell the details to the client as per the steps given in the FAQs section and help
him out on the call itself.
d) I will transfer the call to my supervisor as I am not trained to handle such situations.
22. You receive an email from a client but you cannot understand the entire problem of the
client by just reading through that email. What will you do to understand the client's
problem?
a) Keep replying to the client with your doubts over email till you understand the
problem completely.
b) Ask the client to call you so that you can understand his/her problem clearly.
c) Ask your colleague to attend the case to see if he understands the email.
d) Call the client to understand the issue and then provide a solution.
23. A client calls you and says that he has accidently deleted some files and now wants those
files back. Which of the following would be the first question that you will ask him?
a) “Have you restarted your system?"
b) "Did you press 'Shift+delete keys' for deleting your files?"
c) "Did you press 'Alt+delete keys' for deleting your files?"
d) "Have you connected any peripheral device with the system?”
24. As an IT Helpdesk coordinator, which of the following will you check on priority every day
after logging in to your system? New Tech Updates
a) Follow up mails from customers
b) Service requests assigned
c) Emails
25. A person takes 10 minutes to install software in one computer. In how many computers
will he able to install the software in one hour?
a) 5
b) 6
c) 10
d) 20
Bangalore
PRACTICAL
Q NO. (1) Type the lines below in MS Word 3 Times

This is a free typing test that tests your typing speed. Typing speed is defined in wpm, which are
words typed per minute. A word is taken to be five characters long including blank spaces. Typing
speed is also defined as strokes typed per minute.
Q NO (2) Create a worksheet in MS Excel with the following data
Examination Result
Subject 1 Subject 2 Subject 3

Name Total
(Max 100) (Max 100) (Max 100)
Akash 45 20 80 145
Pravin 52 100 71 223
Anitha 40 40 60 140
Kumar 60 80 90 230
Add a column to the right and fill it with the overall percentage of each student.
(Formula for overall percentage is [Total / 300] * 100).
a) Apply number format to the overall percentage column such that it displays the value
with upto 2 decimals.
b) Indicate the marks less than 50 in red color using conditional formatting.

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Lancer Tech & Assessing Bodies Pvt. Ltd.

Domestic Data Entry Operator

Candidate Name : Candidate

a) Operating System b) Office System c) Ordinary System d) Official System

2. GUI Stands for

3. In MS Excel, a cell that refers to another cell is called cell

6. Which option is used to draw graphs, in Ms-Excel

7. In MS Excel, which Function Key used to edit the cell

9. Which option in MS PowerPoint allows us to change the order of the slides?

10. LAN stands for

11. www stands for

12. E-mail stands for

13. Notepad application is used to

14. A Hard Copy means information is:

15. is the Shortcut Key to switch across different Windows

16. Which of the following is not an input device?

18. The shortcut key for “Justify” in MS Word is

19. The first page of every web page is called

20. The shortcut key to refresh a web page is

Q NO. (1) Type the lines below in MS Word 3 Times

Q NO (2) Create a worksheet in MS Excel with the following data

Subject 1 Subject 2 Subject 3

Pravin 52 100 71 223

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