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Letter 1: THƯ PHÀN NÀN – LETTER OF COMPLAINT

You rented a car from car Rental Company. The air conditioner has
stopped working. You phoned the company a week ago but it has
still not been repaired.
Write a letter to the company. In your letter
- introduce yourself
- explain the situation
- say what action you would like to company to take.
Letter 2:
A friend has written you a letter and offered you a help in your
forthcoming trip to a foreign country. He has offered you to help you
find suitable accommodation. Write him a letter and tell him what
you have in mind for accommodation.
Letter 3:
You have a pen-friend living in another country and he is curious to
know about the major news items in your country.
Briefly describe ONE news that has been on TV, on the radio, or in
the newspapers in your country, and explain why people are
interested in it.
Letter 4:
You are a member of an organization which meets regularly at a
particular restaurant. The most recent meal you had there was not
satisfactory, and you were very disappointed with the quality of the
food and the behavior of the staff.
Write a letter to the manager of the restaurant. Explain what was
wrong with the meal and the service, and suggest what he/she
should do to ensure that you and your group return to the
restaurant.
Letter 5:
Next month you are going to Scotland to study at a university. On
the way you have a three-day stopover in London. You need
accommodation for two nights and you would like to use this time to
see as much as possible of London. You will need to use public
transport. As a student, you have a limited budget.
You write a letter to London Travel Information Centre explaining
your situation and asking for advice on accommodation, sightseeing
and transport facilities in London.
Letter 6:
You traveled by plane last week and your suitcase was broken and
you lost something in it.
Write to the airline company and explain what happened. Describe
your suitcase and tell them what was lost in it. Find out what they
are going to do about it.
Letter 7:
You broke your leg and were sent to the hospital. While staying at
the hotel, your classmate sent you some cards wishing you
recovering soon.
Write a letter to them, telling them how you broke your leg, what
treatment you got and what you did each day.
Letter 8:
There is a tree close to your house and it causes you much
inconvenience.
Write a letter to the local authorities explaining the situation, asking
them to investigate the matter and inquiring about the expenses.
Letter 9:
You are student at a university in Scotland. Your certificate of
registration has been stolen. Here is the form you filled in for the
topic.
Lost certificate of registration details :
- Police reference number : SG 386
- Certificate number : L 04012
- Date of issue : 12/09/2015
- Date of expiry : 12/09/2017
- Place lost : Victoria Coach Station, London
- Date and time lost : 10 February 8:30 am
Write to the Home Office of Immigration and nationality Department
of Scotland, giving details of who you are, what happened and
asking what you should do to get a new certificate.
Letter 10:
You have a friend who lives in a city abroad. You have decided that
you would like to apply to do a course at one of the colleges in this
city.
Write to your friend explaining what you would like to do. Tell
him/her what type of work or studies you have been doing for the
past few years and ask for assistance in contacting an appropriate
institution.
Letter 11:
You have had a bank account for a few years. Recently, you
received a letter from the bank stating that your account is $ 250
overdrawn and that you will be charged $ 50 which will be taken
directly from your account. You know that this information is
incorrect.
Write a letter to the bank. Explain what has happened and say what
you would like them to do about it.
Letter 12:
You borrowed some books from your library. Unfortunately, you
cannot come back in time from your winter vacation and cannot
return the books in time.
Write a letter to the library. Explain what has happened and tell
them what you want to do about it.
Letter 13:
The students of your class are going to celebrate the graduation.
You want to book tables in a restaurant and want to have some
other recreational activities.
Write a letter to the manager of the restaurant, asking him to
arrange the party.
Letter 14:
You live in a room in college which you share with another student.
You find it very difficult to work there because she/he always has
friends visiting. They have parties in the room and sometimes
borrow your things without asking you.
Write a letter to Accommodation Office at the college and ask for a
new room next term. You would prefer a single room. Explain your
reasons

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Letter 1: THƯ PHÀN NÀN – LETTER OF COMPLAINT

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