TCS

TATA
CONSULTANCY
SERVICES
“The UK has shown itself a strong market for services.TCS also provides product and industrial
TCS for more than 30 years, as we have brought process engineering services as well as strategic
the best of our skills and experience to bear consulting and project management services.These
in providing business-enhancing value to major services are provided to a spectrum of industries
UK corporations and institutions”. such as banking, financial services, insurance,
telecom, manufacturing, media and entertainment,
- Keith Sharp, retail and consumer goods, transportation, health
Marketing Director/UK,TCS care and life sciences, energy and utilities, and
s-Governance.
Company Background
Currently,TCS has over 62,000 employees, and
Tata Consultancy Services (TCS) is an information it generated consolidated revenues of US$ 2.97
technology consulting, solutions and services billion in the year 2005-06.
organisation.The company is a part of one of
India’s most respected business conglomerates- The company has 169 offices in 35 countries and
the Tata Group.TCS started its operations in 1968, has 42 software delivery centres in 11 countries.
and pioneered the IT services industry out of India.
It has been the largest Indian IT services company The North American arm of TCS has more than 50
ever since its inception. offices, which approximately generates 60 per cent
The company offers business process outsourcing Revenue mix by Geography (2005-06)
(BPO), enterprise systems installation, offshore

software development and systems integration 6%
13%
59%
22%
! Americas ! Europe
! India ! Others
Source: Company Website

31
of TCS revenues.TCS was one of the first Indian
software companies to enter South Africa.TCS also
has a wholly owned subsidiary in China called Tata
Information Technology (Shanghai) Limited.
TCS has more than 30 years of experience in

European markets. Its services are available in
several European countries, including the UK,
France, Germany, Italy, Hungary, Spain, Belgium,
Netherlands, Sweden, Norway and Finland and
TCS is well attuned of the dynamics of the
European market. 950 employees from Pearl to Diligenta and also
took over what had been Pearl’s premises in
Tata Consultancy Services in the UK Peterborough (some 80 miles north of London).
TCS started its operations in the UK in 1975. UK • Financial Network Services (Europe) PLC: It is a
is the second largest market for India after the US. solution provider to the banking and financial
It has two subsidiaries in the UK: services industry. It was acquired by TCS in 2005
• Diligenta Limited: It was acquired from Pearl and is a 100 per cent subsidiary of TCS.
Group.The deal was announced in October 2005
and operations commenced from April 2006.This In addition to the 950 Diligenta staff,TCS (UK)
TCS subsidiary is an FSA-approved company, currently has 200 permanent employees, consisting
conducting life and pensions operations. In this of both local and Indian-expatriates.There are
landmark US$ 895 million deal,TCS transferred approximately 2000 consultants providing onsite
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services to clients in the UK in over 40 locations. The company has alliances with major companies
Further, there are another 3000 consultants across such as Microsoft, IBM, Oracle and SAP.
the world (mainly India) that provides offshore
services to the UK clients. TCS has expanded its capabilities through research
and academic relationships with universities in the
TCS provides the following services in the UK: country, including King’s College, London;The
• IT and business consulting Imperial College and the University of York.
• IT infrastructure
• BPO It has over 130 clients in the UK, in both
• Engineering and industrial services commercial corporations and the public sector.
• IT services
• Asset-based solutions Some major TCS projects in the UK are provided
in detail in the tables below.
The services mentioned above are provided to the
following industry verticals: Banking and finance, TCS is also a member of and involved with
insurance, telecommunications, manufacturing, organisations such as the Confederation of British
transportation, media, utilities, retail and public Industry, the Intellect, Management Consultancies
sector. Association, the European Technology Forum, the
Major Clients
Sectors Clients
Private Sector Aviva, Balfour Beatty, Barclays, Boots, BP, British Airways, British Telecom, Cadbury
Schweppes, Dunlop Aerospace, Forth Ports, Ingersoll-Rand International, Morgan Stanley,
Motorola, Mowlem, National Grid, Ordnance Survey, Prudential, Somerfield Stores,
Standard Life,Thomas Cook, United Utilities
Public Sector Fujitsu Alliance, UK's Department of Work and Pensions under Unity
Major Projects
Clients Project Briefs
National Grid TCS created a database with 7-year retention capacity and a response time of a few
seconds.
Retek For the past five years,TCS has been providing product development and support
services to Retek.
Ingersoll Rand TCS helped the company to make business decisions with consolidated global information.
Royal Skandia TCS created a single investment management system for Royal Skandia.
Somerfield TCS developed Somerfield's coding system, integrating multiple applications into one
platform.

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A Global Resource with Local Strength
In the UK,TCS provides various services such
as consulting, IT services, BPO, product-based
solutions, etc.This has resulted in the company
providing customers with an overall business
solution, with the flexibility to provide all or part
of an overall solution.
Future Plans
TCS envisages further strong growth in the

UK marketplace, especially in consulting, BPO,
engineering and infrastructure, where it has made
major investments.
British Computer Society, the Business in the
Community and the Prince's Trust. It also has investment plans for its site in
Peterborough, which it has taken over as part
In 2005,TCS bagged the ‘Outstanding Contribution of the Pearl/Diligenta deal. A TCS-UK Centre
to the UK Knowledge Economy' Award from the of Excellence is being planned, which will open
UK Trade & Industry.This award was presented by in late 2006.
the British Prime Minister during his trip to India.
Factors for Success
Resource Pool
TCS has developed a strong resource pool
providing skilled manpower to clients in the UK.
To serve its clients,TCS uses a combination of
locally recruited employees and employees from
other regions. Locally recruited employees provide
an understanding of the local business environment,
whereas employees from various regions facilitate
in deploying global best practices.
Support from the UK government

Another reason for the success of TCS in the
UK has been the support received from the UK
government.The UK government has been a good
enabler and facilitator in promoting off-shoring
of services, which in turn make UK companies
more competitive in their own markets.This has
facilitated the company to establish and increase
its business in the UK.
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(BPO), enterprise systems installation, offshore

Source: Company Website

TCS has more than 30 years of experience in

Source: Company Website

Clients Project Briefs

Source: Company Website

TCS envisages further strong growth in the

Factors for Success

Support from the UK government

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