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    Sarwajanik Sewa Prawaha

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    Debendra Dev Khanal
    Public service delivery in Nepal faces several issues including legal and policy problems, organizational challenges, and management and behavioral issues. Some key problems are lack of coordination, outdated structures, ineffective systems and lack of capacity development. To address these, reforms are needed such as modernizing laws and policies, restructuring organizations, improving management systems through digitalization and performance incentives, and developing positive attitudes among civil servants. Decentralization and cooperation with other sectors are also important to enhance public service delivery in Nepal.

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    Sarwajanik Sewa Prawaha

    Uploaded by

    Debendra Dev Khanal
    792 views6 pages
    Public service delivery in Nepal faces several issues including legal and policy problems, organizational challenges, and management and behavioral issues. Some key problems are lack of coordination, outdated structures, ineffective systems and lack of capacity development. To address these, reforms are needed such as modernizing laws and policies, restructuring organizations, improving management systems through digitalization and performance incentives, and developing positive attitudes among civil servants. Decentralization and cooperation with other sectors are also important to enhance public service delivery in Nepal.

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    Public service delivery in Nepal faces several issues including legal and policy problems, organizational challenges, and management and behavioral issues. Some key problems are lack of coordination, outdated structures, ineffective systems and lack of capacity development. To address these, reforms are needed such as modernizing laws and policies, restructuring organizations, improving management systems through digitalization and performance incentives, and developing positive attitudes among civil servants. Decentralization and cooperation with other sectors are also important to enhance public service delivery in Nepal.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    792 views6 pages

    Sarwajanik Sewa Prawaha

    Uploaded by

    Debendra Dev Khanal
    Public service delivery in Nepal faces several issues including legal and policy problems, organizational challenges, and management and behavioral issues. Some key problems are lack of coordination, outdated structures, ineffective systems and lack of capacity development. To address these, reforms are needed such as modernizing laws and policies, restructuring organizations, improving management systems through digitalization and performance incentives, and developing positive attitudes among civil servants. Decentralization and cooperation with other sectors are also important to enhance public service delivery in Nepal.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 6

    ;fj{hlgs ;]jf k|jxfM– ;d:of / ;dfwfg-Mukti Aryal

    != cy{ . cjwf/0ff
    Public Service /fHo tyf ;/sf/sf] gful/snfO{ pknAw u/fpg] ;]jf tyf ;'ljwfx? x'g .;fj{hlgs
    ;]jfsf] ljt/0fsf] nflu g} ;/sf/sf] hGd ePsf] xf] . hgtfnfO{´;]jf k|jfx¨ ug]{ ;/sf/sf] bfloTj xf]
    eg] gful/ssf] ;]jf kfpg] clwsf/ xf] . ;fj{hlgs k|zf;g af6 ;fj{hlgs ;]jf k|jfxf ul/G5 .
    ;fj{hlgs ;]jfsf k|sf/x?
    i= cfwf/e"t cfjZostf ;+u ;DalGwt ;]jf
     vfBfGg cfk"lt{
     cfjf;
     ;'/Iff . :jf:Yo
    ii. Ifdtf j[l2 ;+u ;DaGwL ;]jf
     gofF k|ljlw
     lzIff
    iii. Jofj;fo k|j{WgfTds ;]jf
     pBf]u, Jokf/ hGo ;]jf
     s[lif tyf ko{6g
    iv= k"jf{wf/ ljsf; ;DaGwLt ;]jf
     ;8s
     ljB't

    v= dgf]/~hgfTds ;]jf
     pBfg,kfs{
     v]ns'b .

    Chaitanya Institute of Management


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    vi= sNof0fsf/L ;]jf
     ;fdflhs ;'/Iff
     Targetted program
    vii= lgodg ug]{ ;]jf
     u'0f lgoGq0f
     cg'udg tyf d"Nof°g
    @=dxTj
    != /fhg}lts tyf ;fdfl/s dxTj
     :jtGqtf ;fj{ef}d ;Qf /fli6¬o Pstf, ef}uf]lnstf sfod ug{
     dfgj clwsf/ / sfg"gL /fHosf] lgdf{0f ug{
     cGt/fli6¬o ;DaGw sfod ug{
    @= ;fdflhs . ;fF:s[lts dxTj
     ;fdflhs Pstf sfod ug{
     klxrfg,kx'r / k|ltlglwTj sfod ug{
     ;fF:s[lts jx'njfb sf] :jLsf/ ug{
     hg;xeflutf j[l4 ug{,ckgTj a9fpg
    #= cfly{s dxTj
     ul/aL x6fpg 36fpg
     Redistribution .distribution nfO{ ;do ;fk]If agfpg
     ;|f]tsf] clwstd kl/rfng ug{
     lbuf] ljsf; ug{
    $= k|zf;lso dxTj
     ;'zf;g sfod ug{
     hgtf k|ltsf] ljZjf; cfh{g ug{
     gful/ssf] clwsf/ / /fHosf] bfloTjsf] af/]df hgr]tgfsf] ljsf; u/fpg
    #= ;]jf k|jfx ug]{ tl/sf / dfWodx?

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    i= Constitutional Mechanism
    ii= Legal Mechanism
     sfg"g
     lgodfjnL . sfo{k2tL . sfo{ k|s[of
    iii= Organizational Mechanism
     dGqfnox?
     ljefux? , sfof{nox? , ;]jfs]Gb|x?
     :yflgo lgsfox?
     NGO .INGO
     ;+:yfx?
     Private Sectors
     gful/s ;dfh
     ;fd'bflos ;+:yfx? . pkef]Qmf ;ldltx? cflb
    vi= Managecial / Systematic/ Mechanism
     Teamwork / Participatory system
     Computer /Software / ICT
     Communication / Mobile Service
     Leadership
     cg'udg tyf d"Nof°g
     k|s[of tyf sfo{k2tL . Ifltk"lt{ ;lxtsf] gful/s j8fkq
     Joj:yfkg kl/If0f
     Public Audit / Public Healing / Social audit
    v= Media / Civic Engagement/ Decentralization Mechanism
     ;+rf/
     ;"rgfsf] k|jfxf
     gful/snfO{ x/]s ls|ofsnfkdf ;+nUgtf u/fpg]
     ljs]lGb|s/0f k2tL
    $ =;fj{hlgs ;]jf k|jfxfdf ;]jf k|bfossf] e"ldsf
    Chaitanya Institute of Management
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    I. ;+ljwfg,sfg"g,lgod k|lt k|ltj4 tyf /fhlglt k|lt t6:y agL;]jf k|jfxf lgZkiIf ug]{ -
    Neutral competency role)
    II. ;/sf/ / hgtfsf] jLrdf ;'dw'/ ;DaGw :yfkgf ug]{ -harmonize role_
    III. ;]jf k|jfxf citizen centric, Principle agent, Public Choice tyf
    transaction cost h:tf cfw'lgs cjwf/0ffdf cfwfl/t eO{ug]{ -Post.Modern
    conceptual role_
    IV. u'0f:t/, ;do, nfut tyf dfqfdf Wofg lbg' kg]{ -QCQT Role_
    V. lglhIf]q,gful/s ;dfh,;xsf/L,;fd'bflos ;}:yf h:tf ljleGg ;+:yf;+u ;dGjo u/L k|jfx ug'{
    kg]{ -Coordination/Cooperative role_
    VI. cfw'lgs k|ljlwsf] k|of]u dfkm{t ;]jf k|jfxnfO{ efficient tyf effective agfpg' kg]{ -
    economic, efficient and effective role_
    %= ;]jf u|fxLsf] clwsf/ / bfloTj
    clwsf/
    –tf]lsPsf] ;do / nfutdf u'0f:t/Lo ;]jf k|fKt ug]{ clwsf/-Right of Simplicity_
    – ;Ddfghgs Jojxf/ k|fKt ug]{ clwsf/-Right of Respect_
    – Ifltk"lt{sf] clwsf/-Right of compensation_
    – 5gf]6sf] clwsf/- Right of choice_
    – kx'Frsf] clwsf/- Right of information_
    – ;'rgfsf] xssf] clwsf/- Right of Respect_
    – ;'g'jfO{sf] clwsf/- Right of public hearing_
    bfloTj÷st{Jo
    – ;+ljwfg, P]g÷sfg"gsf] kfngf ug]{
    – cfgf] clwsf/ / bfloTj k|lt ;r]t /xg]
    – cGo ;]jfu|fxLsf] clwsf/sf] ;Ddfg ug]{
    ;+ljwfgsf] wf/f -$*_ gful/ssf st{Jo
    – /fi6«k|lt lgi7fjfg x'Fb} g]kfnsf] /fli6«otf, ;fj{ef}d;Qf / cv08tfsf] /Iff ug'{
    – ;+ljwfg / sfg"gsf] kfngf ug'{
    – /fHon] rfx]sf avt clgjfo{ ;]jf ug'{
    – ;fj{hlgs ;Dkltsf] ;'/Iff / ;+/If0f ug'{

    ^=g]kfnsf ;fj{hlgs ;]jf k|jfxfdf b]lvPsf ;d:ofx?


    i.Legal / Policy Problem
    Chaitanya Institute of Management
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    – sfg"gx? jflemg'
    – Plss[t sfg"g gx'g'
    – sfg'gsf] kfngf gx'g'
    – l56f] – l56f] gLlt . sfg'g kl/jt{g x'g'
    ii.Organizational . Structural Problem
    – cfw'lgs ;+u7gfTds :j?k gx'g'
    – k/Dk/fut .Pyramid cfsf/sf] ;+/rgf x'g'
    – Cooperation .Coordination sf] cefj /xg'
    – ;]jf s]Gb|x?sf] lj:tf/ x'g g;Sg'
    – ´One window¨Systemk|efjsf/L gx'g'
    iii.Managecial / Systematic Problem
    – One–line System k|efjsf/L gx'g'
    – Participatory /Team work sf] cefj /xg'
    – /fhgLlts/0f xfjL x'g'
    – Private Sector, NGO.INGO ;+u ;xsfo{ ug{ g;lsg'
    – Public hearing / auditing / Social hearing h:tf k2tL k|efjsf/L
    gx'g'
    – clwsf/ k|Tof/f]k0f tyf ljs]lGb|s/0f k2tLnfO{ cfjZostf ug{ g;lsg'
    – cg'udg tyf d"Nof°g k|s[of k|efjsf/L x'g g;Sg'
    iv= Behavioral problem
    – ´xfd|f] dfG5] /fd|f] dfG5]¨ sf] k|efj x'g'
    – Process oriented system xfjL x'g'
    – Capacity development ug{ g;lsg'
    – ´xflsd jfbL¨ k|s[lt /xg'
    – Buck passing,Red tapism k2tL sfod /xg'
    – Motivation / Morale sdhf]/ /xg'
    &= ;'wf/sf nflu ;'emfjx?
    I. strategic reform
    – vision ,Mission objective tyf Policy ;lxtsf] :ki6 sfo{ of]hgf
    ;lxtsf] sfg'gL Joj:yf x'g' kg]{
    – cfw'lgs k2tL ;lxtsf] gLltut Joj:yf x'g' kg]{
    – Result Oriented .teamwork k2tL cjnDag ug'{kg]{
    Chaitanya Institute of Management
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    ii. Organizational and Structural reform
    – k\zf;g ;'wf/ cfof]u tyf ;ldltsf] k|ltj]bg cg';f/ ;+u7g ;+/rgfsf] ;'wf/ ug]{
    – ;]jf s]Gb|x?sf] lj:tf/ ug]{
    iii. Managerial and systematic reform
    – ljB'lto ;]jfsf];'?jft ug{'kg]{
    – Online Service .Mobile service sf] sfof{Gjog ug'{kg]{
    – performance Pay System nfu' ug'{kg]{
    – PBIS nfu' ug'{kg]{
    – Private Sector , NGO . INGO ;+u Cooperation ug'{kg]{
    – clwsf/ k|Tofof]hg tyf ljs]lGb|s/0fnfO{ k|efjsf/L sfof{Gjog ub}{ hfg]
    Iv. Behavioral reform
    – sd{rf/Lsf] capacity development ug]{
    – tflndsf] dfWod af6 Positive attitude sf] ljsf; ug]{
    – Motivation / Morale a9fpg] pkfox? cjnDjg ug]{
    – Public hearing .Social Hearing h:tf sfo{x? ug'{kg]{

    Chaitanya Institute of Management


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