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    Bm1 - Operations Management (Total Quality Management) I - Introduction

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    Operations management involves managing the processes that produce or deliver goods and services. It aims to increase productivity and quality while improving working conditions. Key aspects of operations management include total quality management, job design, and managing the transformation of inputs into finished outputs through efficient processes. The role of operations management is to add value and provide an efficient transformation from resources to goods and services.

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    Bm1 - Operations Management (Total Quality Management) I - Introduction

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    Den
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    Operations management involves managing the processes that produce or deliver goods and services. It aims to increase productivity and quality while improving working conditions. Key aspects of operations management include total quality management, job design, and managing the transformation of inputs into finished outputs through efficient processes. The role of operations management is to add value and provide an efficient transformation from resources to goods and services.

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    Operations management involves managing the processes that produce or deliver goods and services. It aims to increase productivity and quality while improving working conditions. Key aspects of operations management include total quality management, job design, and managing the transformation of inputs into finished outputs through efficient processes. The role of operations management is to add value and provide an efficient transformation from resources to goods and services.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    20 views2 pages

    Bm1 - Operations Management (Total Quality Management) I - Introduction

    Uploaded by

    Den
    Operations management involves managing the processes that produce or deliver goods and services. It aims to increase productivity and quality while improving working conditions. Key aspects of operations management include total quality management, job design, and managing the transformation of inputs into finished outputs through efficient processes. The role of operations management is to add value and provide an efficient transformation from resources to goods and services.

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    BM1 – OPERATIONS MANAGEMENT (TOTAL QUALITY MANAGEMENT)

    I – INTRODUCTION

    Operations Management is about the management of the processes that produce or


    deliver goods and services.
    Not every organization will have a
    functional department called “operations”
    but they will all undertake operations
    activities because every organization
    produces goods and/or delivers services.

    Operations management has made a significant contribution to society by playing a role


    in areas such as increasing productivity, providing better quality goods and services, and
    improving working conditions.
     Productivity has been increased through such measures as the use of technology and
    new production methods. Increased productivity permits the more efficient
    production of goods and services and so helps raise living standards.
     Better quality goods and services are available through the use of quality initiatives
    such as total quality management (TQM). The rate of improvement in quality levels
    reflected in programmes such as Six Sigma.
     Improved working conditions are an outcome of the realization that the contribution
    of people is vital to an organization’s success. Job design is used to help reach the
    full potential of employees.

    The History of Operations Management


    Before this time products were made individually by skilled craftspeople in their
    homes and so were relatively
    expensive to produce.

    THE ROLE OF OPERATIONS


    MANAGEMENT
    The role of operations management is to manage the transformation of an
    organization’s inputs into finished goods and services.

    INPUTS OUTPUTS
    TRANSFORMATION
    PROCESS

    TRANSFORMING GOODS AND


    RESOURCES SERVICES
    Facilities
    Staff

    TRANSFORMED
    RESOURCES
    Materials
    Information
    Customers

    Transforming resources are the elements that act on, or carry out, the
    transformation process on other elements. Transformed resources, which are the
    elements acted on by the transforming resources, give the operations system its purpose or
    goal.

    Operations Management Transformation Roles


    1. To add value

    2. Provide an efficient transformation

    THE PROCESS VIEW OF OPERATIONS


    ENGINEERING OPERATIONS MARKETING FINANCE

    SUPPLIER RELATIONSHIP MANAGEMENT (BUY)

    NEW PRODUCT DEVELOPMENT (DESIGN)

    ORDER FULFILMENT (MAKE)

    CUSTOMER RELATIONSHIP (SELL/SERVICE)

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