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Course Structure: Food & Beverage Services Ncii

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Anna Liza Sugot

The document summarizes the Food & Beverage Services NCII program offered by ELITE Institute. The program trains students in food preparation, taking orders, promoting products, and providing customer service for restaurants, hotels, and other food establishments over 320 hours. It covers basic workplace skills, industry knowledge, customer service, and core competencies like food preparation, order taking, handling customer concerns, and bar operations. The modular, self-paced program follows TESDA standards and prepares students for work in the food and beverage industry.

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Course Structure: Food & Beverage Services Ncii

Uploaded by

Anna Liza Sugot
29 views2 pages
The document summarizes the Food & Beverage Services NCII program offered by ELITE Institute. The program trains students in food preparation, taking orders, promoting products, and providing customer service for restaurants, hotels, and other food establishments over 320 hours. It covers basic workplace skills, industry knowledge, customer service, and core competencies like food preparation, order taking, handling customer concerns, and bar operations. The modular, self-paced program follows TESDA standards and prepares students for work in the food and beverage industry.

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The document summarizes the Food & Beverage Services NCII program offered by ELITE Institute. The program trains students in food preparation, taking orders, promoting products, and providing customer service for restaurants, hotels, and other food establishments over 320 hours. It covers basic workplace skills, industry knowledge, customer service, and core competencies like food preparation, order taking, handling customer concerns, and bar operations. The modular, self-paced program follows TESDA standards and prepares students for work in the food and beverage industry.

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Download as docx, pdf, or txt
29 views2 pages

Course Structure: Food & Beverage Services Ncii

Uploaded by

Anna Liza Sugot
The document summarizes the Food & Beverage Services NCII program offered by ELITE Institute. The program trains students in food preparation, taking orders, promoting products, and providing customer service for restaurants, hotels, and other food establishments over 320 hours. It covers basic workplace skills, industry knowledge, customer service, and core competencies like food preparation, order taking, handling customer concerns, and bar operations. The modular, self-paced program follows TESDA standards and prepares students for work in the food and beverage industry.

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FOOD & BEVERAGE SERVICES NCII

August 30, 2019

 ELITE Institute is now offering Food & Beverage Services NC II.


 
Food and Beverage Services NC II is a technical-vocational program that trains students on the
preparation of food plans and meals for restaurants, hotels, canteens, banquets and functions, and
basically any establishment that serves food to a large number of people. The program teaches
students how to properly welcome guests and take food and beverage orders, promote food and
beverage products and provide food and beverage service to guests.

This program educates students about kitchen/service area procedures and protocols and the
general routine and responsibilities in the food and beverage department. More importantly, students
are properly oriented on how to receive and handle guest concerns. The Food and Beverage
Services NCII program also develops students’ skills in bar operation and maintenance and cocktail
preparation and mixing.

The Food and Beverage NCII program is supervised and accredited by TESDA (a government
agency that regulates vocational courses), and TESDA-accredited education institutions may offer
this program.
 

Course Structure
The course structure for Food and Beverage Services NC II is divided into three main competencies:
 Basic Competencies (18 hours)
o Participate in workplace communication
o Work in a team environment
o Practice career professionalism
o Practice occupational health and safety procedure
 Common Competencies (18 hours)
o Develop and update industry knowledge
o Observe workplace hygiene procedures
o Perform computer operations
o Perform workplace and safety practices
o Provide effective customer service
 Core Competencies (320 hours)
o Prepare the dining room /restaurant area for service
o Welcome guests and take food and beverage orders
o Promote food and beverage products
o Provide food and beverage services to guests
o Provide room service
o Receive and handle guest concerns

Like most technical-vocational programs, the Food and Beverage Services NC II program follows a
modular type of instruction. Modular Instruction is a type of teaching method that follows a specific
set of planned learning activities and exercises. These activities are contained in a short booklet
called a module. Students are allowed to proceed with their own learning pace (self-pacing).
Instructors provide timely feedbacks allowing students to improve their skills.

Lessons in this program are taught to students through lectures and demonstrations, self-paced
instruction and group discussion. Student learning assessment and evaluation is conducted at the
end of every module discussion. This is done through direct observation, simulations, practical
demonstrations and oral and written exams.

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