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    Office Manager/Dispatcher: Skills Summary

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    Marie N Ham
    This document provides a summary of Crystal Drummond's skills, professional experience, and contact information. She has over 10 years of experience in office management, customer service, and retail management roles. Her technical skills include Microsoft Office, QuickBooks, and dental practice management software. She is currently seeking new opportunities and her previous roles include office manager, store manager, customer service representative, and receptionist.

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    Office Manager/Dispatcher: Skills Summary

    Uploaded by

    Marie N Ham
    53 views2 pages
    This document provides a summary of Crystal Drummond's skills, professional experience, and contact information. She has over 10 years of experience in office management, customer service, and retail management roles. Her technical skills include Microsoft Office, QuickBooks, and dental practice management software. She is currently seeking new opportunities and her previous roles include office manager, store manager, customer service representative, and receptionist.

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    Resume

    Original Title

    C. Drummond Resume

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    This document provides a summary of Crystal Drummond's skills, professional experience, and contact information. She has over 10 years of experience in office management, customer service, and retail management roles. Her technical skills include Microsoft Office, QuickBooks, and dental practice management software. She is currently seeking new opportunities and her previous roles include office manager, store manager, customer service representative, and receptionist.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    53 views2 pages

    Office Manager/Dispatcher: Skills Summary

    Uploaded by

    Marie N Ham
    This document provides a summary of Crystal Drummond's skills, professional experience, and contact information. She has over 10 years of experience in office management, customer service, and retail management roles. Her technical skills include Microsoft Office, QuickBooks, and dental practice management software. She is currently seeking new opportunities and her previous roles include office manager, store manager, customer service representative, and receptionist.

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    Crystal Drummond

    Lake Panasoffkee, FL
    (352) 626-2375
    Crystaldrummon95@gmail.com

    Skills Summary:
    Specialized Software: Dentrix4, 5, 6, 10, Eagle Soft,, Quickbooks
    Software: Microsoft Office Suite, Adobe Illustrator, Adobe Photoshop.
    Operating Systems: Microsoft Windows 2000, Windows 7, Windows XP, Windows 10

    PROFESSIONAL EXPERIENCE

    Ezray Transport, LLC


    Fredericksburg, VA
    03/18 to 02/20
    Office Manager/Dispatcher
     Handling data entry tasks
     Develop delivery routes and maintain contact with drivers throughout the day
     Monitor road conditions, construction zones, and accidents in order to revise routes as
    needed.
     Update customers on the status of their deliveries including any delays that occur
     Track stocks of office supplies and place orders when necessary
     Manage phone calls and correspondence (e-mail, letters, packages etc.)
     Managing the office budget
     Effectively managing the day-to-day operations
     Resolve customer inquiries by phone
     Payroll

    4Mile Treasures, LLC. Fredericksburg, VA


    05/15 to 02/18
    Retail Store Manager
     Effectively managing the day-to-day operations in the store
     Managing the office budget
     Recruiting, hiring
     Proactively seeking ways to improve the store
     Maximizing store revenue
     Maintaining adequate staffing levels to cover busy periods
     Ordering all office and clinical supplies
     Ensuring that the cash drawer is reconciled daily

    Intuit Fredericksburg, VA
    09/13 to 03/15
    QuickBooks Customer Service Representative:
     Proven ability to solve customer problems
     Maintained a satisfied customer base
     Upheld excellent rapport with team/co-workers and customers to promote goal
    achievement and customer retention
     Consulted clients through the buying process
     Trouble shoot software
     Resolve customer inquiries by phone
    Crystal K. Drummond
    page 2

    Smile Design Milwaukee, WI


    07/11 to 07/13
    Receptionist
     Handling and answering external as well as internal phone calls and transferring calls
    to the appropriate departments
     Managing patient's appointments, according to the doctor's schedule
     Giving registration forms to the patients and getting all the necessary information
    filled from them
     Handling data entry tasks
     Manage phone calls and correspondence (e-mail, letters, packages etc.)
     Track stocks of office supplies and place orders when necessary
     Assist colleagues

    Pediatric Psychology Associates Milwaukee, WI


    09/08 to 05/11
    Receptionist/Office Assistant:
     Front office tasks including answering the phone, scheduling appointments and greeting
    patients
     Handling and answering external as well as internal phone calls and transferring calls to
    the appropriate departments
     Managing patient's appointments, according to the doctor's schedule
     Giving registration forms to the patients and getting all the necessary information filled
    from them
     Handling data entry tasks
     Processing medical insurance claims, medical billing and electronic claim

    ADDITIONAL WORK HISTORY

    Pocomoke Truck Stop Pocomoke, M


    Restaurant Manager
    12/97 to 07/08

    *Ex-military, which is why I have worked in multiple states.


    *REFERENCES AVAILABLE UPON REQUEST

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