Scribd Logo
Upload

Welcome to Scribd!

  • 187 views

    Change Request Form

    Uploaded by

    Vamsi araveti
    The document is a change request form template used by state agency staff to submit proposed changes. It includes fields to provide details of the requested change such as the area and type of change. If approved, the form is used to track the change through implementation and establishes a rollback plan if needed. The example shows a request to upgrade agency laptop operating systems before support ends to prevent security issues.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Change Request Form

    Uploaded by

    Vamsi araveti
    187 views6 pages
    The document is a change request form template used by state agency staff to submit proposed changes. It includes fields to provide details of the requested change such as the area and type of change. If approved, the form is used to track the change through implementation and establishes a rollback plan if needed. The example shows a request to upgrade agency laptop operating systems before support ends to prevent security issues.

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The document is a change request form template used by state agency staff to submit proposed changes. It includes fields to provide details of the requested change such as the area and type of change. If approved, the form is used to track the change through implementation and establishes a rollback plan if needed. The example shows a request to upgrade agency laptop operating systems before support ends to prevent security issues.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    187 views6 pages

    Change Request Form

    Uploaded by

    Vamsi araveti
    The document is a change request form template used by state agency staff to submit proposed changes. It includes fields to provide details of the requested change such as the area and type of change. If approved, the form is used to track the change through implementation and establishes a rollback plan if needed. The example shows a request to upgrade agency laptop operating systems before support ends to prevent security issues.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    You are on page 1of 6
    At a glance
    Powered by AI
    The key takeaways are that a Change Request Form is used to communicate proposed changes, validate requests, and analyze potential impacts. It should include details of the proposed change and reasons for approval. The form goes through manager and committee review before a decision is made.

    A Change Request Form is used by team leads/staff to submit a change request to their manager and initiate the change management process.

    The Change Request Form must include details like the area of change, information on security/risk impacts, a description of the proposed change, reasons it should be approved, and consequences if not implemented.

    Change

    Request
    Form
    GIA Policies
    Implementation

    <State Agency Name & Logo>


    Change Request Form

    WHAT IT IS?

    This template is designed to communicate proposed change request along with


    adequate explanation and submitted for necessary approvals.

    WHY IS IT IMPORTANT?

    Change management process is initiated with the receipt of a ‘Change Request Form’.
    This form is used by Team Lead/Staff to submit a change request to their Manager. On
    receipt of a CR Form, Manager will validate CR along with the change initiator. Once the
    change is deemed as necessary, Manager will forward this CR form to the Change
    Management Committee (CMC) for final recommendations and approval.

    CR Form is an essential document to be maintained throughout the change


    management process. This form is necessary for submitting a CR, validating the request
    and analyzing proposed change impact on the existing process.

    WHO SHOULD USE THIS ?

    State Agency Team Leads/staff.

    HOW TO USE IT?

    This document must be labeled as ‘RESTRICTED’ since as per Documentation [DC] of


    GIAM all ICT documentation should be given highest confidentiality rating (C3). The
    objective of this template is to ensure that State Agency staff understand the need for
    CR Form in the change management process and use it for requesting changes. To use
    this template:
     Begin with by filling the form with details of the proposed change. The Change
    initiator should ensure information provided in the form is complete.
     After providing necessary details and explanation on proposed change, the CR
    Form should be submitted to the manager.

    2 Internal
    Change Request Form

    Change Request Form


    To be filled by CR Initiator/Originator

    Change Requested by Submitted on

    Contact Details

    Change Request Details

     Policy  Process  Procedures

    1. Area of change (tick the correct option)  Staff  Contracts  Assets

     Other? Please specify ______________________________

    2. Is this the change of information Security – Risk Management Action?  Yes  No

    3. Details of proposed change:


     Describe proposed change.

     Why proposed change should be approved? Explain.

     What are the consequences if proposed change is not implemented? Explain.

     Attachments:
    1.
    2.
    3.

    3 Internal
    Change Request Form

    For official use only


    --------------------------------------------------------------------------------------------------------------------------------------------------------
    To be filled by the Manager

    CR Number CR Priority High / Medium / Low

    To be filled by the Change Management Committee

    Reviewed by Reviewed on

    Change request is  Approved  Approved with conditions  Rejected  Delayed till: _________

    Change Date Change Owner


     Procedure used to reverse change if it fails to achieve desired results:

    Rollback Plan

    Conditions /
    Remarks

    4 Internal
    Change Request Form

    [Example] Change Request Form


    To be filled by CR Initiator/Originator

    Change Requested by Khalil, Team Lead (IT) Submitted on 11/01/2011

    Contact Details XXXXXXXXXXX

    Change Request Details

     Policy  Process  Procedures

    4. Area of change (tick the correct option)  Staff  Contracts  Information Assets

     Other? Please specify ______________________________

    5. Is this the change of information Security – Risk Management Action?  Yes  No

    6. Details of proposed change:


     Describe proposed change.

    Upgrade agency purchased laptops to latest Windows Vista SP2 or Windows 7 OS.

     Why proposed change should be approved? Explain.

    Laptops purchased by the agency during 2006-09 have pre-loaded Windows Vista OS. Based on press releases,
    it is learned that Microsoft is going to end support for its Windows Vista SP1 on July 12, 2011.

     What are the consequences if proposed change is not implemented? Explain.

    Laptops will become susceptible to online attacks that are take advantage of outdated OS to exploit State
    Agency resources.

     Attachments:

    1. Microsoft OS End of service Announcement


    2.
    3.

    5 Internal
    Change Request Form

    For official use only


    --------------------------------------------------------------------------------------------------------------------------------------------------------
    To be filled by the Manager

    CR Number 11012011c CR Priority High

    To be filled by the Change Management Committee


    Change Management Committee -
    Reviewed by Reviewed on 14/01/2011
    Shamir, Ahmed and Khaled
    Change request is  Approved  Approved with conditions  Rejected  Delayed till: _________

    Change Date 14/02/2011 Change Owner Mr. Sohail


    Inspect systems on which change is implemented at the end of the day in the first week.
    Identify performance, technical and security related issues due to the change. Try resolving
    Rollback Plan
    issues by hiring technicians/engineers. If issues still remain unresolved, rollback to previous OS
    using disk image copies or any other proven methods.
    Conduct thorough tests in an independent environment to determine compatibility issues
    Conditions /
    before agnecy wide implementation. Make image/backup copies of hard drives and create
    Remarks
    ‘Restore point’ before installation.

    6 Internal

    You might also like