Nsereko Nicodemus Application
Nsereko Nicodemus Application
Nsereko Nicodemus Application
KAMPALA(U)
EMAIL: nserekonicodemus96@gmail.com
Dear sir/madam,
RE: APPLICATION FOR THE POST OF AN INFORMATION SYSTEMS AND TECHNOLOGY OFFICER
I write to you in regards to the Job post for the requirement of an Information Systems and Technology officer for your
organization as advertised.
I am an enthusiastic and high-achieving IT professional with a bachelors in Computer science. I have great technical and
analytical skills with experience in software development, database management, information systems support, security and
network and server support.
In my previous roles as an IT intern at National Social Security Fund (NSSF), I acquired valuable experience in all facets of
troubleshooting, installation and configuration of software and hardware, router and switch administration and worked
extensively. I possess a unique talent of translating highly complex information into terms and concepts that end users can
easily grasp which helped me in my recent position to reduce response time to trouble tickets by 40% thus improving our
client satisfaction ratios. I as well helped clients both on site and remotely and have always demonstrated a keen ability to
problem-solving. I have also worked as an ICT teacher at Bulenga Parents Secondary School and worked extensively for the
well being of the school and students.
You will find me to be a positive, motivated, and hardworking person who is keen to understand company needs and
contribute. I have excellent communication skills that enable me to work effectively and positively with staff and external
stake-holders.
A copy of my resume is attached and I believe it would be mutually beneficial for us to meet and discuss the goals of your
company and how my technical skills can help you achieve those goals.
Yours sincerely,
Nsereko Nicodemus
CURRICULUM VITAE
NSEREKO NICODEMUS
Mobile: +256 751 380432
Email: nserekonicodemus96@gmail.com
BIO DATA
NATIONALITY UGANDAN
HOME ADDRESS KAMPALA, UGANDA .
CAREER OBJECTIVES
✔ To continuously expand my skills in the field of information Technology with a focus on hardware and
network troubleshooting, IT equipment maintenance and monitoring.
✔ To participate in IT service delivery with constant interaction between clients featuring resolution of
arising incidents and provision of instant feedback regarding customer queries.
KEY ATTRIBUTES
I have developed, and continued to strengthen, the following qualities, among others:
✔ Self-Discipline.
✔ Attention to detail.
✔ Excellent Problem-solving skills.
✔ Great communication skills.
✔ Passion for Technology.
EDUCATION
COURSE INSTITUTE
CCNA (CISCO CERTIFIED NETWORK MAKERERE UNIVERSITY
ASSOCIATE)
EXPERIENCE
IT Intern
IT Department
National Social Security Fund
26th June 2017 - 31st August 2017
Major responsibilities included
⮚ Installed, configured and troubleshot e-mail, network, PC operating systems, software and
peripheral equipment, following standard business policies and procedures.
⮚ Extended a wired and wireless network connection to new transferred offices at the Entebbe
branch.
⮚ Prepared and maintained evaluations of software or hardware performances,
⮚ Installed and performed repairs to hardware and peripheral equipment, following design or
installation specifications and replacing parts as required.
Major Achievements included
⮚ Major improvement in response time and resolution time of IT related incidents from 14-21 days to
30 minutes-24 hours especially in the infrastructure section.
⮚ Reduction in IT incident case backlog in the infrastructure section.
⮚ Documentation and accurate generation of IT incident reports detailing incidents and their
respective resolution times.
⮚ Faster IT equipment deployment times.
⮚ Development of team work mentality to ensure more efficient response and resolution times.
Mathematics and ICT Coordinator
St. George’s SS, Makukuulu
January 2013 - December 2013
⮚ Collected all academic resources to be used in these subjects and coordinated students.
SKILLS
I have developed skills in various fields as listed below, among others;
HONOURS
⮚ Government sponsorship at University based on academic merit (2015 - 2018)
⮚ National Patriotism Corps at Kabalye Police Training School(2015)
REFEREES
Mr. Kyomuhendo Ivan, Ms Ahabwe Monica, Mr. Alfred Tingo,
Systems Administrator, Academic Registra,
IT Officer,
National Social Security Makerere University,
National Social Security Fund Fund, Kampala, Uganda
Kampala,
Kampala,
Email: atingo@acadreg.mak.ac.ug
Uganda
Uganda
TEL: +256 779 211757
TEL: +256 705 577660
Email: mahabwe@nssf.org