MA3600VZ Manual 125113 PDF
MA3600VZ Manual 125113 PDF
MA3600VZ Manual 125113 PDF
Obtaining Other Language Versions: To obtain information in another language about the use of this product, please contact your
local Crown Distributor. If you need assistance locating your local distributor, please contact Crown at 574-294-8000.
This manual does not include all of the details of design, production, or variations of the equipment. Nor does it cover every possible
situation which may arise during installation, operation or maintenance.
Note: The information provided in this manual was deemed accurate as of the publication date. However, updates to this information
may have occurred. To obtain the latest version of this manual, please visit the Crown website at www.crownaudio.com.
Trademark Notice: PIP and IQwic are trademarks, and Amcron, Crown, Crown Audio, Macro-Tech, IOC, IQ System, VZ and ODEP are
registered trademarks of Crown International. Other trademarks are the property of their respective owners.
©2007 by Crown Audio®, Inc. 1718 W. Mishawaka Rd., Elkhart, Indiana 46517-9439 U.S.A. Telephone: 574-294-8000
125113-10
12/07
Macro-Tech MA-3600VZ Power Amplifier
Crown International, Inc. DECLARATION of CONFORMITY TCF Technical Certificate No: P4300CRI1.IWS
Issued By: Crown International, Inc. FOR COMPLIANCE QUESTIONS ONLY: Sue Whitfield
1718 W. Mishawaka Road 574-294-8289
Elkhart, Indiana 46517 U.S.A. swhitfield@crownintl.com
Competent Body’s Name and Address: European Representative's Name and Address:
Technology International (Europe) Limited David J. Budge
41-42 Shrivenham Hundred Business Park, 10 Harvest Close
Shrivenham, Swindon, Wilts, SN6 8TZ Yateley
GU46 6YS
Equipment Type: Commercial Audio Power Amplifier
Family Name: Macro-Tech Series
Model Names: Macro-Tech 3600VZ
EMC Standards:
EN 55103-1:1995 Electromagnetic Compatibility - Product Family Standard for Audio, Video, Audio-Visual and Entertainment Lighting Control Apparatus for Professional Use, Part 1: Emissions
EN 55103-1:1995 Magnetic Field Emissions-Annex A @ 10 cm and 1 M
EN 61000-3-2:1995+A14:2000 Limits for Harmonic Current Emissions (equipment input current ≤16A per phase)
EN 61000-3-3:1995 Limitation of Voltage Fluctuations and Flicker in Low-Voltage Supply Systems Rated Current ≤16A
EN 55022:1992 + A1: 1995 & A2:1997 Limits and Methods of Measurement of Radio Disturbance Characteristics of ITE: Radiated, Class B Limits; Conducted, Class B
EN 55103-2:1996 Electromagnetic Compatibility - Product Family Standard for Audio, Video, Audio-Visual and Entertainment Lighting Control Apparatus for Professional Use, Part 2: Immunity
EN 61000-4-2:1995 Electrostatic Discharge Immunity (Environment E2-Criteria B, 4k V Contact, 8k V Air Discharge)
EN 61000-4-3:1996 Radiated, Radio-Frequency, Electromagnetic Immunity (Environment E2, criteria A)
EN 61000-4-4:1995 Electrical Fast Transient/Burst Immunity (Criteria B)
EN 61000-4-5:1995 Surge Immunity (Criteria B)
EN 61000-4-6:1996 Immunity to Conducted Disturbances Induced by Radio-Frequency Fields (Criteria A)
EN 61000-4-11:1994 Voltage Dips, Short Interruptions and Voltage Variation
Safety Standard:
EN 60065: 1998 Safety Requirements - Audio Video and Similar Electronic Apparatus
I certify that the product identified above conforms to the requirements of the EMC Council Directive 89/336/EEC as amended by 92/31/EEC, and the Low Voltage Directive 73/23/EES as amended by 93/68/EEC.
Signed
Larry Coburn
Title: Senior Vice President of Manufacturing Date of Issue: March 28, 2000
Operation Manual DUE TO LINE CURRENT HARMONICS, WE RECOMMEND THAT YOU CONTACT YOUR SUPPLY AUTHORITY BEFORE CONNECTION. page 3
Macro-Tech MA-3600VZ Power Amplifier
Table of Contents
Important Safety Instructions .....................................................................................2 5 Advanced Features and Options .......................................14
Declaration of Conformity ..........................................................................................3 5.1 Protection Systems ......................................................................... 14
1 Welcome ........................................................................ 5 5.1.1 Output Device Emulation Protection (ODEP) ............................ 14
1.1 Features .........................................................................................................5 5.1.2 IOC (Input Output Comparator) ................................................ 14
2 How to Use This Manual ...................................................... 5 5.2 Circuit Designs ................................................................................. 14
3 Setup ............................................................................. 6 5.2.1 Grounded Bridge ...................................................................... 14
3.1 Unpack Your Amplifier ...................................................................................6 5.2.2 Variable Impedance (VZ) .......................................................... 14
3.2 Install Your Amplifier .....................................................................................6 5.3 Options ............................................................................................ 15
3.3 Ensure Proper Cooling .................................................................................6 5.3.1 IQ-PIP-USP2 Adapter and PIP-Lite Module ............................. 15
3.4 Choose Input Wire and Connectors ..............................................................7 5.3.2 Input Sensitivity Switch ............................................................ 15
3.5 Choose Output Wire and Connectors .............................................................8 5.3.3 Input Ground Lift Switch .......................................................... 15
3.6 Wire Your System .........................................................................................9 6 Specifications ............................................................16
3.6.1 Stereo Mode ..........................................................................................9 7 Troubleshooting ..........................................................20
3.6.2 Bridge-Mono Mode ..............................................................................9 8 Service ....................................................................21
3.6.3 Parallel-Mono Mode .............................................................................10 8.1 Worldwide Service ............................................................................. 21
3.7 Connect to AC Mains .....................................................................................11 8.2 US and Canada Service ...................................................................... 21
3.8 Startup Procedure ..........................................................................................11 8.2.1 Service at a US or Canada Service Center................................. 21
4 Operation ........................................................................ 11 8.2.2 Factory Service ......................................................................... 21
4.1 Precautions ....................................................................................................11 8.2.3 Factory Service Shipping Instructions ....................................... 21
4.2 Front Panel Controls and Indicators ..............................................................12 9 Warranty .................................................................22
4.3 Back Panel Controls and Connectors .............................................................13 Crown Factory Service Information Form ........................................................ 25
3 Setup
3.1 Unpack Your Amplifier 3.2 Install Your Amplifier 3.3 Ensure Proper Cooling
Please unpack and inspect your amplifier for CAUTION: Before you begin, make sure When using an equipment rack, mount units
any damage that may have occurred during your amplifier is disconnected from the directly on top of each other. Close any open
transit. If damage is found, notify the transpor- power source, with power switch in the spaces in rack with blank panels. DO NOT
tation company immediately. Only you can “off” position and all level controls block front or rear air vents. The side walls of
initiate a claim for shipping damage. Crown turned completely down (counterclock- the rack should be a minimum of two inches
will be happy to help as needed. Save the ship- wise). (5.1 cm) away from the amplifier sides, and the
ping carton as evidence of damage for the ship- back of the rack should be a minimum of four
Use a standard 19-inch (48.3 cm) equipment
per’s inspection. inches (10.2 cm) from the amplifier back panel.
rack. See Figure 3.1 for amplifier dimensions.
We also recommend that you save all packing Figure 3.2 illustrates standard amplifier airflow.
You may also stack amps without using a cabi-
materials so you will have them if you ever
net.
need to transport the unit. Never ship the unit
without the factory pack.YOU WILL NEED (not NOTE: When transporting, amplifiers should be
supplied): supported at both front and back.
• Input wiring cables
• Output wiring cables
Rack for mounting amplifier (or a stable surface
for stacking)
WARNING: Before you start to set up
your amplifier, make sure you read and
observe the Important Safety Instruc-
tions found at the beginning of this
manual.
3 Setup
3 Setup
CH-2 CH-1
Crown recommends using pre-built or profes-
sionally wired, high-quality, two-conductor,
heavy gauge speaker wire and connectors. You
may use banana connectors, terminal forks or
bare wire for your output connectors (see Figure
3.5). To prevent the possibility of short-circuits,
wrap or otherwise insulate exposed loudspeaker
cable connectors.
Note: Binding post outputs on European
models come with safety plugs installed
to prevent European power-cord plugs
from being inserted. The side entry posi-
tions for these connectors should there- Figure 3.5 Output Connector Wiring
fore be used. (MA-3600VZ Has 4 Pairs of Posts. Only 2 Pairs Are Shown.)
Using the guidelines below, select the appropri-
ate size of wire based on the distance from
amplifier to speaker.
Distance Wire Size
up to 25 ft. 16 gauge
26-40 ft. 14 gauge
41-60 ft. 12 gauge
61-100 ft. 10 gauge
101-150 ft. 8 gauge
151-250 ft. 6 gauge
3 Setup
3 Setup
3 Setup 4 Operation
3.7 Connect to AC Mains 4.1 Precautions 4. Never connect the output to a power
Connect the AC power cordset of your amplifier Your Macro-Tech Series amplifier is protected from supply, battery or power main. Electri-
to the AC mains power source (power outlet). internal and external faults, but you should still cal shock may result.
take the following precautions for optimum perfor- 5. Tampering with the circuitry, or making unau-
NOTE: The third prong of this connector
mance and safety: thorized circuit changes, may be hazardous
(ground) is an important safety feature. Do not
attempt to disable this ground connection by 1. Before use, your amplifier first must be con- and invalidates all agency listings.
using an adapter or other methods. figured for proper operation, including input 6. Do not operate the amplifier with the Signal/
and output wiring hookup. Improper wiring IOC LEDs constantly indicating an IOC condi-
Amplifiers don’t create energy. The AC mains
can result in serious operating difficulties. For tion.
voltage and current must be sufficient to deliver
information on wiring and configuration,
the power you expect. You must operate your 7. Do not overdrive the mixer, which will cause a
please consult the Setup section of this man-
amplifier from an AC mains power source with clipped signal to be sent to the amplifier. Such
ual or, for advanced setup techniques, consult
not more than 10% variation above or below the signals will be reproduced with extreme accu-
Crown’s Amplifier Application Guide available
amplifier’s specified line voltage and within the racy, and loudspeaker damage may result.
online at www.crownaudio.com.
specfied frequency requirements (indicated on
the amplifier’s back panel label). If you are 2. Use care when making connections, selecting 8. Never operate the amplifier with less than the
unsure of the output voltage of your AC mains, signal sources and controlling the output rated load impedance. Due to the amplifier’s
please consult your electrician. level. The load you save may be your own! output protection, such a configuration may
result in premature clipping and speaker dam-
3.8 Startup Procedure 3. Do not short the ground lead of an output age.
cable to the input signal ground. This may
Use the following procedure when first turning Remember: Crown is not liable for damage that
form a ground loop and cause oscillations.
on your amplifier: results from overdriving other system components.
1. Turn down the level of your audio source.
2. Turn down the level controls of the ampli-
fier.
3. Turn on the “Enable” switch. The Enable
indicator should glow.
4. Turn up the level of your audio source to an
optimum level.
5. Turn up the Level controls on the amplifier
until the desired loudness or power level is
achieved.
6. Turn down the level of your audio source to
its normal range.
If you ever need to make any wiring or
installation changes, don’t forget to turn
off the amplifier and disconnect the
power cord.
For help with determining your system’s
optimum gain structure (signal levels)
please refer to the Crown Amplifier Appli-
cation Guide, available online at
www.crownaudio.com.
4 Operation
4.2 Front Panel Controls C. Signal/IOC Indicator energy reserves decrease. In the event that
and Indicators Green LED, one per channel. Tri-purpose energy reserves are depleted, the indica-
indicator illuminates to indicate the pres- tors turn off and ODEP limiting occurs.
A. Dust Filter ence of output signals; flashes brightly See Section 5.1.1 for more about ODEP.
Removes large particles from the air at the with a 0.1-second hold delay to indicate a
air intake. The filter elements can be easily difference (distortion) between the input E. Enable Indicator
removed for cleaning by gently pulling and output signal of 0.05% or greater; and Amber LED indicates amplifier has been
them away from the front panel. flashes brightly with a 0.5-second hold turned on and AC power is available.
delay to indicate input clipping distortion.
B. Level Control See Section 5.1.2 for more about IOC. F. Enable Switch
Rotary detented level control, one per Amplifier is on when the switch is in the IN
channel. D. ODEP Indicator position.
Amber LED, one per channel, illuminates
brightly to indicate presence of thermody-
namic energy. They dim proportionally as
4 Operation
4.3 Back Panel Controls Input Sensitivity Switch M. XLR Inputs (Standard PIP Module)
and Connectors One per channel, female XLR input con-
Located behind the PIP module is the Input
Sensitivity switch. See Section 5.3.3 for nectors are provided.
G. Power Cord
details.
N. 5-Way Binding Post Output Jacks
H. Stereo/Mono Switch
K. TRS Input Jack One pair per channel; accepts banana
Allows selection of Stereo, Bridge-Mono,
One per channel; female TRS input jacks plugs, spade lugs or bare wire. Note: Bind-
or Parallel-Mono operation.
are provided. ing post outputs on European models
I. Reset Button come with safety plugs installed to prevent
L. Ground Lift Switch European power-cord plugs from being
One per channel. Resets the power supply
When lifted, inserts an impedance between inserted. The side entry positions for these
breakers.
the sleeve of each TRS jack and the circuit connectors should therefore be used.
J. PIP Module ground to prevent ground loops. Switch
Standard module (PIP-FX) provides a 3- has no effect on the input connectors on
pin female XLR connector for signal input PIP modules. See Section 5.3.4 for details.
to each channel.
5 Advanced Features
and Options
NOTE: For detailed information about (The PIP-Lite can be used with the Macro-Tech ground are referred to as “low-side NPN and
these Crown amplifier features, please 3600VZ.) With ODEP you get the maximum PNP.” Positive current is delivered to the load
consult the Crown Amplifier Application power with the maximum protection—the by increasing conductance simultaneously in
Guide, available on the Crown website show goes on! the high-side NPN and low-side PNP stage,
at www.crownaudio.com while decreasing conductance of the high-side
5.1.2 IOC (Input Output Compara- PNP and low-side NPN in synchrony.
5.1 Protection Systems tor)
The IOC circuit compares the output signal of Crown's Grounded Bridge design delivers large
Your Crown amplifier provides extensive pro-
the amplifier with the input signal. If there is voltage swings without stressing output tran-
tection and diagnostic capabilities, including
any difference other than gain, then it is consid- sistors. The results are higher efficiency, lower
ODEP and IOC.
ered distortion and the indicator comes on. The distortion and superior reliablility.
5.1.1 Output Device Emulation LED indicator will come on whenever there is 5.2.2 Variable Impedance (VZ)
Protection (ODEP) distortion of 0.05% or more. An IOC condition
VZ is the name of Crown's patented articulated
Crown invented ODEP to solve two long stand- may also be sensed by an IQ PIP module
power supply technology. This innovative tech-
ing problems in amplifier design: To prevent installed in PIP-compatible amplifiers.
nology permits us to pack large amounts of
amplifier shutdown during demanding opera-
IOC is designed to report any form of distor- power into a compact package while achieving
tion and to increase the efficiency of output cir-
tion. IOC not only checks the waveform for dis- ultra-low distortion and without generating
cuitry.
tortion, but also reports input overload and excessive heat.
To do this, Crown established a rigorous pro- even a protective action that mutes or shuts
An amplifier power supply must be large
gram to measure the safe operating area (SOA) down an amplifier. With all of these features,
enough to handle both the maximum voltage
of each output transistor before installing it in IOC monitors the entire amplifier. When the IOC
and maximum current necesary for the ampli-
an amplifier. Crown also designed intelligent indicator is off the amplifier is definitely opera-
fier to drive its rated power into a specified
circuitry to simulate the instantaneous operat- tional and undistorted. IOC provides an on-line
load. In order to meet this requirement, most
ing conditions of those output transistors. Its proof of performance.
conventional supplies are heavy, large, and
name describes what it does: Output Device
5.2 Circuit Designs produce lots of heat. In contrast, the VZ supply
Emulation Protection or ODEP. It not only simu-
gets more current AND voltage out of a smaller,
lates the operation of the output transistors but 5.2.1 Grounded Bridge lighter, and more efficient package by dynami-
it also compares their operation to their known
Grounded Bridge is the name of Crown's cally adapting to both signal and load require-
SOA. If ODEP sees that more power is about to
unique four-quadrant amplifier topology. The ments in real-time. This provides the best
be asked of the output devices than they are
Grounded Bridge topology takes full advantage power match to the widest range of loads.
capable of delivering under the present condi-
tions, ODEP immediately limits the drive level of the power supplies delivering peak-to-peak The VZ supply is divided into two segments.
until it falls within the SOA. Limiting is propor- voltages to the load that are twice the voltage When the output stage requires high-voltage,
tional and kept to an absolute minimum—only seen by the output devices and twice the volt- the segments are arranged in series to deliver
what is required to prevent the possibility of age generated by the power supplies. twice the voltage of a single segment. When the
output transistor damage. The power supply bridge rectifier is not ground output stage requires high-current, the seg-
referenced, and the transformer secondary is ments are arranged in parallel to deliver twice
This level of protection enables Crown to
not center-tapped. This allows the power sup- the current of a single segment. Sensing cir-
increase output transistor utilization while
ply to deliver +VCC and -VCC from the same cuitry "watches" the voltage of the signal to
greatly increasing amplifier reliability.
bridge rectifier and filter as a total difference in determine when to switch VZ modes. The
Finally, this onboard intelligence is monitored potential regardless of their voltages with switching circuitry is designed to prevent audi-
in two ways. First, the front panel ODEP indica- respect to ground. ble switching distortion to yield the highest
tors show whether the amplifier is functioning possible dynamic transfer function—you hear
correctly or if ODEP is limiting the drive level. Composite output devices are arranged to func- only the music and not the amplifier.
Second, ODEP data is fed to the PIP connector tion as gigantic NPN and PNP devices. Each
output stage has two composite NPN and two With VZ, you get not only maximum power and
at the back of the amplifier so advanced PIP
composite PNP devices. The devices con- safety, but you also get the best power match-
modules like the PIP-Lite can use it to make
nected to the load are referred to as “high-side ing to your load.
decisions and control the amplifier.
NPN and PNP” and the devices connected to
page 14 Operation Manual
Macro-Tech MA-3600VZ Power Amplifier
5.3 Options 5.3.2 Input Sensitivity Switch 5.3.3 Input Ground Lift Switch
5.3.1 IQ-PIP-USP2 Adapter and PIP-Lite The Input Sensitivity Switch is located inside the back of The Input Ground Lift switch is located on the rear panel
Module the amplifier (Figure 5.1). It is set at the factory to 0.775 (Figure 5.1) and can provide isolation between the input
volt for rated output into 8 ohms. It can also be switched signal ground and the AC ground. It affects only the
Available in limited quantity through Crown’s Parts
to a sensitivity of 1.4 volts, or a fixed voltage gain of 26 phone jack inputs and has no effect on the input connec-
Department, the IQ-PIP-USP2 Adapter allows the ampli-
dB (4.8 volts for rated output). tors on the PIP module. Sliding the switch to the left iso-
fier to accept the Crown PIP-Lite module (but not the
lates or “lifts” the grounds by placing an impedance
PIP-USP3 or PIP-USP3/CN.) Load monitoring and out- How to change the input sensitivity:
between the sleeve of each phone jack and the circuit
put voltage limiting are not available with the IQ-PIP-
1. Turn off the amplifier and disconnect its power cord ground.
USP2 Adapter.
from the AC mains power receptacle.
When a PIP module is plugged into the amplifier, only the
The PIP-Lite connects the amplifier to a 100 Mb Ether-
2. Remove the PIP module (two screws). noninverted and inverted signal lines are connected in
net network allowing it to be remotely controlled and
parallel with the corresponding lines of the input phone
monitored via IQwic or System Architect. 3. Locate the sensitivity switch access hole inside the
jacks. The signal grounds are not paralleled. For exam-
chassis opening as shown in Figure 5.1. It is located
The PIP-Lite is a TCP/IQ series component. This means ple, XLR pins 2 and 3 are connected in parallel with the
just above the phone jack inputs.
it connects to Harman Pro System Architect software or tip and ring of the corresponding phone jack. However
an IQ System® via 100 Mb Ethernet. This provides faster 4. Set the switch to the desired position noted on the pin 1 of the XLR is not connected in parallel with the
IQ communications than the previous current loop, IQ access hole label. The position toward the front panel sleeve of the phone jack.
bus, connectivity method. With this control network sets the sensitivity to 1.4 volts for rated output, the
option, a large (or small) system can be interconnected middle position provides a voltage gain of 26 dB, and
using standard off-the-shelf 100 Mb Ethernet compo- the position toward the back panel sets the sensitivity
nents (Switches, NICs, and cables). The PIP-Lite can to 0.775 volt for rated output.
also be connected to the same network used to pass
5. Replace the PIP module and restore the power.
CobraNet™ audio1.
The audio path in the PIP-Lite is processed totally in the
analog domain. While DSP-type functions cannot be
supported with this type of architecture, the standard
SmartAmp features are. These features include input
compressors, multimode output limiters, and error
reporting.
6 Specifications
Minimum Guaranteed Power 120VAC, 60 Hz Units 100VAC International 120 VAC International 230VAC International
(see page 18 for complete power specifications) Units Units Units
Bridge-Mono mode
4 ohms 3505W 2835W 2980W 2800W
8 ohms 3140W 2625W 2600W 2515W
Parallel-Mono mode
1 ohm 3555W 2820W 2980W 2910W
2 ohms 3190W 2585W 2600W 2565W
Frequency Response
(at 1 watt, 20Hz - 20 kHz) see Figure 6.3 ± 0.1 dB
Phase Response
(at 1 watt, 10Hz - 20 kHz) see Figure 6.6 ±10°
Damping Factor
10 Hz to 400 Hz See Figure 6.4 >1000
Crosstalk
(below rated power, 20 Hz to 10 kHz) see Figure 6.7
6 Specifications
Performance (continued)
Voltage Gain (8-ohm load, rated output at 1 kHz, maximum level setting)
0.775V sensitivity 124.6:1 ±6% or 41.9 dB ±0.5 dB
1.4V sensitivity 69.2:1 ± 6% or 36.8 dB ±0.5 dB
26 dB sensitivity 20:1 ±6% or 26 dB ±0.5 dB
Required AC Mains 50/60 Hz; 100-, 120-, and 230 - VAC (±10%) units are avail-
able. 230 VAC, 50/60 Hz units can be used with 220 and 240
VAC. 100 and 120 VAC units can draw up to 30 amps; 230
VAC units can draw up to 15 amps. Current, voltage and fre-
quency requirements are provided on the unit’s back panel.
Construction
Cooling Internal heat sinks with forced-air cooling for rapid, uniform
heat dissipation
Dimensions
Width EIA Standard 19-inch rack mount (EIA RS-310-B)
Height 3.5 inch (8.9 cm)
Depth (behind mounting surface) 16 inch (40.6 cm)
Weight
Center of gravity is 6 inches (15.2 cm) behind the front mounting surface.
120 VAC, 60 Hz Units
Net 55 pounds, 1.5 ounces (25.0 kg)
Shipping 63 pounds, 10 ounces (28.9 kg)
100 VAC, International Units
Net 54 pounds, 5 ounces (24.7 kg)
Shipping 63 pounds, 0.5 ounces (28.6 kg)
120 VAC, International Units
Net 55 pounds, 1.5 ounces (25.0 kg)
Shipping 63 pounds, 10 ounces (28.9 kg)
230 VAC, International Units
Net 53 pounds, 6 ounces (24.2 kg)
Shipping 61 pounds, 15 ounces (28.1 kg)
6 Specifications
Figure 6.1 Minimum Power Matrix Figure 6.2 Maximum Power Matrix
6 Specifications
+2
Figure 6.3 Typical Figure 6.6 Typical
Frequency Response +1 Phase Response
0
–1
1 watt 8 ohm
–2 4 ohm
dB
–3 2 ohm
–4 +45˚
–5
–6 0˚
–7
10 100 1K 10 K 100 K
FREQUENCY (Hz) –45˚
1400
Figure 6.4 Typical
Damping Factor 1200 100 1K 10 K 20 K
FREQUENCY (Hz)
1000
800
600
400
8 ohm
200
126.8
MILLIOHMS 6 dB
31.8
8.0
2.0
10 100 1K 10 K 100 K
FREQUENCY (Hz)
CONDITION: No sound.
POSSIBLE REASON:
• No input signal
• Input signal level is very low.
• Level controls are turned down.
8 Service
Crown amplifiers are quality units that rarely require ser- of authorized service centers in your area can be obtained 5. Record the SRA number for future reference. The 2. Carefully place your product with the product's front
vicing. Before returning your unit for service, please con- from Crown Factory Service, or online from SRA number can be used to check the repair status. panel facing the same direction as arrows indicate.
tact Crown Technical Support to verify the need for http://www.crownaudio.com/support/servcent.htm.
8.2.4 Packing Instructions 3. Reset center cushion down over top of product's
servicing.
8.2.2 Factory Service chassis. The foam-in-place packing was molded to
Important: These instructions must be followed. If they
This unit has very sophisticated circuitry which should accommodate different chassis depth sizes. If your
Crown accepts no responsibility for non-serviceable are not followed, Crown Audio, Inc. assumes no respon-
only be serviced by a fully trained technician. This is one product's chassis does not completely fill the foam-
product that is sent to us for factory repair. It is the sibility for damaged goods and/or accessories that are
reason why each unit bears the following label: in-place cavity, you may use a soft but solid packing
owner’s responsibility to ensure that their product is ser- sent with your unit. material (such as paper or bubble wrap) behind the
CAUTION: To prevent electric shock, do not viceable prior to sending it to the factory. Serviceable
chassis.
remove covers. No user serviceable parts product list is available at 1. Fill out and include the Crown Audio Factory Ser-
inside. Refer servicing to a qualified technician. http://crownweb.crownintl.com/crownrma/. vice Information sheet in the back of this manual. 4. Enclose the completed Crown Audio Factory Service
For more information, please contact us direct. Information form (or securely attach it to the outside
Complete the Crown Audio Factory Service Information 2. Do not ship any accessories (manuals, cords, hard- of carton) and re-seal the shipping pack with a
form, in the back of this manual, when returning a Crown A Service Return Authorization (SRA) is required for ware, etc.) with your unit. These items are not sturdy carton sealing tape.
product to the factory or authorized service center. The product being sent to the factory for repair. An SRA can needed to service your product. We will not be
form must be included with your product inside the box be completed online at www.crownaudio.com/support/ responsibility for these items. 8.2.5 Estimate Approval
or in a packing slip envelope securely attached to the factserv.htm. If you do not have access to the web, please
3. When shipping your Crown product, it is important Approval of estimate must be given within 30 days after
outside of the shipping carton. Do not send this form call Crown’s Customer Service at 574.294.8200 or
separately. that it has adequate protection. We recommend you being notified by Crown Audio Inc. Units still in the pos-
800.342.6939 extension 8205.
use the original pack material when returning the session of Crown after 30 days of the estimate will
Warranty is only valid within the country in which the For warranty service, we will pay for ground shipping product for repair. If you do not have the original become the property of Crown Audio Inc.
product is purchased. both ways in the United States. Contact Crown Customer box, please call Crown at 800.342.6939 or
Service to obtain prepaid shipping labels prior to send- 574.294.8210 and order new pack material. See 8.2.6 Payment of Non-Warranty Repairs
8.1 International and Canada Service ing the unit. Or, if you prefer, you may prepay the cost of instructions for “foam-in-place” shipping pack. (Do Payment on out-of-waranty repairs must be received
Service may be obtained from an authorized service cen- shipping, and Crown will reimburse you. Send copies of not ship your unit in a wood or metal cabinet.) within 30 days of the repair date. Units unclaimed after
ter. (Contact your local Crown/Amcron representative or the shipping receipts to Crown to receive reimbursement. 30 days become the property of Crown Audio Inc.
our office for a list of authorized service centers.) To Your repaired unit will be returned via UPS ground. 4. If you provide your own shipping pack, the mini-
obtain service, simply present the bill of sale as proof of Please contact us if other arrangements are required. mum recommended requirements for materials are
as follows: If you have any questions, please contact Crown Factory
purchase along with the defective unit to an authorized Service.
service center. They will handle the necessary paperwork 8.2.3 Factory Service Shipping Instruc- a. 275 P.S.I. burst test, Double-Wall carton that allows
and repair. tions: for 2-inch solid Styrofoam on all six sides of unit or Crown Factory Service
1. Service Return Authorization (SRA) is required for 3 inches of plastic bubble wrap on all six sides of 1718 W. Mishawaka Rd.,
Remember to transport your unit in the original factory Elkhart, Indiana 46517 U.S.A.
product being sent to the factory for service. Please unit.
pack.
complete the SRA by going to Telephone:
www.crownaudio.com/support/factserv.htm. If you b. Securely seal the package with an adequate carton
8.2 US Service sealing tape. 574.294.8200
do not have access to our website, call 800.342.6939 (North America,
Service may be obtained in one of two ways: from an
1.800.342.6939, extension 8205 and we'll create the c. Do not use light boxes or “peanuts”. Damage caused Puerto Rico, and Virgin Islands only)
authorized service center or from the factory. You may
SRA for you. by poor packaging will not be covered under war-
choose either. It is important that you have your copy of Facsimile:
the bill of sale as your proof of purchase. 2. See packing instructions that follow. ranty.
574.294.8301 (Technical Support)
3. Ship product to: Using your 'foam-in-place' shipping pack 574.294.8124 (Factory Service)
8.2.1 Service at a US Service Center
CROWN AUDIO FACTORY SERVICE Note: The foam-in-place packing is molded so that there Internet:
This method usually saves the most time and effort. Sim-
1718 W MISHAWKA RD. is only one correct position for your product. http://www.crownaudio.com
ply present your bill of sale along with the defective unit
ELKHART, IN 46517
to an authorized service center to obtain service. They
will handle the necessary paperwork and repair. Remem- 4. Use a bold black marker and write the SRA number 1. Open carton and lift center cushion leaving both
ber to transport the unit in the original factory pack. A list on three sides of the box. end-cushions in place.
9 Warranty
UNITED STATES & CANADA
SUMMARY OF WARRANTY to the actual purchase price, not including inter- PRODUCT. THIS INCLUDES ANY DAMAGE TO
est, insurance, closing costs, and other finance ANOTHER PRODUCT OR PRODUCTS RESULT-
Crown International, 1718 West Mishawaka Road,
charges less a reasonable depreciation on the ING FROM SUCH A DEFECT. SOME STATES DO
Elkhart, Indiana 46517-4095 U.S.A. warrants to
product from the date of original purchase. War- NOT ALLOW THE EXCLUSION OR LIMITATIONS
you, the ORIGINAL PURCHASER and ANY SUB-
ranty work can only be performed at our autho- OF INCIDENTAL OR CONSEQUENTIAL DAM-
SEQUENT OWNER of each NEW Crown product,
rized service centers or at the factory. Warranty AGES, SO THE ABOVE LIMITATION OR EXCLU-
for a period of three (3) years from the date of
work for some products can only be performed at SION MAY NOT APPLY TO YOU.
purchase by the original purchaser (the “warranty
our factory. We will remedy the defect and ship
period”) that the new Crown product is free of WARRANTY ALTERATIONS
the product from the service center or our factory
defects in materials and workmanship. We further
within a reasonable time after receipt of the defec- No person has the authority to enlarge, amend, or
warrant the new Crown product regardless of the
tive product at our authorized service center or modify this Crown Warranty. This Crown War-
reason for failure, except as excluded in this War-
our factory. All expenses in remedying the defect, ranty is not extended by the length of time which
ranty.
including surface shipping costs in the United you are deprived of the use of the new Crown
Warranty is only valid within the country in which States, will be borne by us. (You must bear the product. Repairs and replacement parts provided
the product was purchased. expense of shipping the product between any for- under the terms of this Crown Warranty shall
eign country and the port of entry in the United carry only the unexpired portion of this Crown
ITEMS EXCLUDED FROM THIS
States including the return shipment, and all Warranty.
CROWN WARRANTY
taxes, duties, and other customs fees for such for-
DESIGN CHANGES
This Crown Warranty is in effect only for failure of eign shipments.)
a new Crown product which occurred within the We reserve the right to change the design of any
HOW TO OBTAIN WARRANTY
Warranty Period. It does not cover any product product from time to time without notice and with
SERVICE
which has been damaged because of any inten- no obligation to make corresponding changes in
tional misuse, accident, negligence, or loss which You must notify us of your need for warranty ser- products previously manufactured.
is covered under any of your insurance contracts. vice within the warranty period. All components
LEGAL REMEDIES OF PURCHASER
This Crown Warranty also does not extend to the must be shipped in a factory pack, which, if
new Crown product if the serial number has been needed, may be obtained from us free of charge. THIS CROWN WARRANTY GIVES YOU SPECIFIC
defaced, altered, or removed. Corrective action will be taken within a reason- LEGAL RIGHTS, YOU MAY ALSO HAVE OTHER
able time of the date of receipt of the defective RIGHTS WHICH VARY FROM STATE TO STATE.
WHAT THE WARRANTOR WILL DO
product by us or our authorized service center. If No action to enforce this Crown Warranty shall be
We will remedy any defect, regardless of the rea- the repairs made by us or our authorized service commenced after expiration of the warranty
son for failure (except as excluded), by repair, center are not satisfactory, notify us or our autho- period.
replacement, or refund. We may not elect refund rized service center immediately.
THIS STATEMENT OF WARRANTY SUPERSEDES
unless you agree, or unless we are unable to pro-
DISCLAIMER OF CONSEQUENTIAL ANY OTHERS CONTAINED IN THIS MANUAL
vide replacement, and repair is not practical or
AND INCIDENTAL DAMAGES FOR CROWN PRODUCTS. 9/07
cannot be timely made. If a refund is elected, then
you must make the defective or malfunctioning YOU ARE NOT ENTITLED TO RECOVER FROM
product available to us free and clear of all liens US ANY INCIDENTAL DAMAGES RESULTING
or other encumbrances. The refund will be equal FROM ANY DEFECT IN THE NEW CROWN
9 Warranty (continued)
WORLDWIDE EXCEPT USA & CANADA
NOTES
PRODUCT REGISTRATION
Crown International
1718 W. Mishawaka Rd.
Elkhart, IN 46517-9439
Phone: 574-294-8000
Fax: 574-294-8329
www.crownaudio.com
Online registration is also available at http://crownweb.crownintl.com/webregistration.
Warranty is only valid within the country in which the product is purchased.
When this form is used to register your product, it may be mailed or faxed.
Please note that some information is required. Incomplete registrations will not be processed. * Indicates required information.
PRODUCT INFORMATION
Nature of problem:
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___________________________________________________________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________________________________________________________
If warranty is expired, please provide method of payment. Proof of purchase may be required to validate warranty.
PAYMENT OPTIONS
I have open account payment terms. Purchase order required. PO#____________________________________________________ COD
Credit Card (Information below is required; however if you do not want to provide this information at this time, we will contact you for the information when your unit is repaired).
* Card ID # is located on the back of the card following the credit card #, in the signature area. On American Express, it may be located on the front of the card. This number is required to process the charge to your account. If you do not want
to provide it at this time, we will call you to obtain this number when the repair of your unit is complete.
__________________________________________________________________________
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