Alan Mulally: The Outsider at Ford

The changes at Ford initiated by CEO Mulally, a former

The company was bureaucratic and hostile to new ideas. And below the C-suite, it hadn't yet
sunk in that Ford was fighting for its life. The chairman also knew his company had a history of
"organ rejection," or spurning outsiders. He had watched executives from outside arrive at Ford
only to be isolated and even hazed. He resolved to give Mulally all the help and advice he
needed.

Even before Mulally accepted the job, the two men had candid exchanges about Ford's problems.
One time, at Ford's Ann Arbor home, Mulally wanted to know why the company had allowed
forays into luxury makes such as Jaguar, Land Rover, and Aston Martin to distract it from the
Ford brand. Bill Ford told Mulally it was worse than that: Executives had come to view working
on Ford, rather than the luxe brands, as a "career problem." Mulally's biggest challenge, Ford
said, would be breaking down silos, specifically the operating regions around the world—
Europe, Asia, South America, and Australia—that were more interested in defending their turf
than working together. It was a culture, Ford explained, where one's career had come to mean
more than the company.

If Ford had one key insight to share, it was this: "Ford," he told Mulally, "is a place where they
wait for the leader to tell them what to do." His point was that Ford staffers below the top
echelon weren't sufficiently involved in decision-making. That resonated with Mulally. At
Boeing, he hadn't always been the most inclusive manager—until then-CEO Phil Condit told
Mulally he needed to broaden his view to running an entire company rather than just a division
and hooked him up with executive coach Marshall Goldsmith.

Goldsmith's team interviewed some 25 of Mulally's subordinates and peers to pinpoint what
needed work. Mulally got high marks for coordinating Boeing's global supply chain and hitting
production targets. But he was criticized for leaving too much of his team out of the loop.
Mulally, they said, needed to check in more often to let his reports know if they were headed in
the right direction. Mulally included more people in the decision-making process—and asked
that they be coached as well. "It would be far less effective for this process to be just about me,"
he says. "I wasn't going to succeed if my team didn't succeed."

By the time Mulally took Ford's helm, he had met with every senior staffer and asked a trunkful
of questions. "Alan said there was a lot he didn't know, but that he was a quick study," says Ford.
But once he settled in, Mulally began providing the answers, meeting with employees in groups
ranging from 25 to several hundred. No speeches. Just off-the-cuff remarks followed by 45
minutes or so of Q&A.
MEETINGS ABOUT MEETINGS

Mulally told employees Ford's existing turnaround blueprint was essentially sound. Besides
dramatically reducing head count and closing factories, the "Way Forward Plan" called for Ford
to modernize plants so they could handle multiple models rather than just one. A second piece of
the plan was more controversial: a switch to vehicles that could be sold in several markets. This
required a centralization that was anathema to the divisions around the world—fiefdoms used to
developing cars themselves. This was the part of the plan that Mulally wanted to accelerate.
Some executives sought meetings with Bill Ford to complain. "I didn't permit it," he says.

Mulally knew that to get his way, he would have to change Ford's culture. In the coming months,
Ford employees would hear him say, over and over: "That doesn't work for me." This included
Ford's penchant for cycling executives into new jobs every few years. The idea was to groom
well-rounded managers. But no one was in a job long enough to make a difference or feel
accountable. In the five years before Mulally arrived, executive Mark Fields ran the Mazda
Motor affiliate, Ford Europe, the luxury Premier Auto Group, and the North and South American
businesses. "I'm going into my fourth year in the same job," says Fields, still president of the
Americas. "I've never had such consistency of purpose before."

Almost 30 months after Alan R. Mulally left Boeing (BA) to become chief executive of Ford
Motor (F), it's still easy to peg him as an industry outsider. Talking to Wall Street analysts in
November, Mulally described the debut of the tiny, fuel-sipping Ford Ka at the "Paris Air Show"
when he meant the "Paris Motor Show." Earlier this year, Mulally showed how he'd tried to stop
appending an airplane doodle to his signature, but struggled to ink a car instead. "Rats. I still
haven't got the car down," he said, in the "aw shucks" Kansas delivery that has become as
familiar in Detroit as his off-the-rack blazers and shirts.

Outsider CEOs have a decidedly varied track record. Some bring in their own people and impose
a jarring management philosophy on a corporate culture, as Robert Nardelli did at Home Depot
with such mixed results that the board pushed him out. Some are unsuited to running an
unfamiliar business. Former S.C. Johnson CEO William Perez's 13-month stint at Nike (NKE)
comes to mind. Others tread more softly and succeed, like Eric Schmidt, the former Novell
(NOVL) guy who runs Google (GOOG). Mulally arguably falls into the latter category. Since
arriving he has left most of the team he inherited in place and quieted talk that an aerospace guy
couldn't run an automaker.

Of course, Ford remains a very sick company. It lost $14.8 billion in 2008, the most in its 105-
year history, and burned through $21.2 billion, or 61%, of its cash hoard. Tanking car sales have
made scrap metal of Mulally's 2006 vow to make money this year, and he acknowledges that the
best he can hope for is to break even in 2011.

But the man who chose Mulally, Chairman William Clay Ford Jr., says his CEO's progress in
shaking up a calcified culture has thus far kept Ford independent and away from the U.S.
Treasury's loan window. Under Mulally, decision-making is more transparent, once-fractious
divisions are working together, and cars of better quality are moving faster from design studio to
showroom. John Casesa, whose Casesa Shapiro consulting firm advises the industry, is
impressed, too. "The speed with which Mulally has transformed Ford into a more nimble and
healthy operation has been one of the more impressive jobs I've seen," he says. "It probably
would have been game over for Ford already but for the changes he has brought."

That Mulally, 63, is the only Big Three CEO who hasn't begged Washington for money is
evidence that Ford is better positioned than General Motors (GM) and Chrysler to survive and
even prosper. So is the fact that Consumer Reports this month recommended 70% of Ford's
vehicles, vs. 19% of GM's and none of Chrysler's. The danger is that forces beyond Mulally's
control will wash away the progress he has made so far. Mulally, whose optimism can verge on
corny, won't countenance negativity. "It's the toughest environment I've ever seen," he says. "But
we will make it through if we stick to the plan."

A HISTORY OF "ORGAN REJECTION"

When Mulally was tapped as Ford CEO in the spring of 2006, reaction inside the company
ranged from suspicion to outrage. What did an airplane guy know about the car business? "There
were lots of raised eyebrows," recalls Bill Ford. The management team was particularly rattled,
especially those who were hoping to fill the job themselves. One by one they stopped by Ford's
office to ask him what the heck he was doing. Ford told them the company needed fresh
perspective.

No one understood the travails of running the automaker better than Henry Ford's great-
grandson. Another thing that had to change: a culture that "loved to meet," as Bill Ford puts it.
Managers commonly held "pre-meetings," where they schemed how to get their stories straight
for higher-ups. It was a classic CYA maneuver and antithetical to problem-solving. Mulally had
seen this kind of thing before when he was running engineering at Boeing's commercial plane
division. In 1997, Boeing took a $2.7 billion charge when commercial suffered a
communications breakdown and failed to match production to rising demand; two assembly lines
closed down for a month. When Mulally became CEO of the commercial plane division in 1999,
he kicked off a new era of radical transparency that made it harder to hide problems.

He took that philosophy to Ford. As at Boeing, Mulally was determined to have a constant
stream of data that would give his team a weekly snapshot of Ford's global operations and hold
executives' performance up against profit targets. Constantly updated numbers—later validated
by pre-earnings quarterly audits—would make it impossible for executives to hide unpleasant
truths. But that wasn't the only objective. "Information should never be used as a weapon on a
team," says Mulally. Rather, the numbers would help executives anticipate problems and tweak
strategy accordingly.

The heart of Mulally's data operation is located in the Taurus and Continental rooms (named
after the cars). They are beige and white spaces, about 10 foot by 20, down a flight of stairs from
his 12th-floor office. The walls are covered with color-coded tables, bar charts, and line graphs.
They represent what's going on in every corner of Ford's operation—China, Russia, South
America, Ford Motor Credit, and so forth. Divisions that aren't living up to profit projections on
a given week are red. Those that are hitting their numbers are green. Yellow means the results
could go either way at the next meeting.
When Mulally first instituted the weekly Business Plan Review system, it was viewed not only
as a pain in the neck but also like playing poker with all your cards showing. James Farley, a
former Toyota (TM) hand Mulally hired as his chief global marketing executive, had his own
reasons to be uncomfortable. In 22 years at Toyota, Farley had experienced uninterrupted
growth. So it was a blow when his key metric, market share, turned red last September. GM was
heavily discounting its pickups, making it tough for Ford to clear out its 2008 trucks before an
all-new F-Series arrived in October. "I am my market share," Farley recalls. "So I didn't like it
one bit."

But when he saw how Mulally used the data, he became a believer. The team agreed to delay the
launch of the F-Series truck by about six weeks, dial down fourth-quarter production by 40%,
and focus on clearing out the '08 trucks that had piled up when gas prices soared last summer.
The team swallowed hard because delaying the new F-Series, Ford's biggest moneymaker, would
worsen already dismal yearend losses. But, says Farley, "we had total consensus that it was the
right thing to do."

In November, Mulally decided that the dire business conditions, and Ford's new ability to react
to rapidly changing circumstances, warranted daily meetings with the global team. Insiders say
these led Ford to strike a new deal with the union on retiree health care before GM and Chrysler,
and helped it price discounts and boost market share four months in a row.

COHERENCE AND COOPERATION

Two and a half years after taking the reins at Ford, Mulally certainly can't point to the
conventional measure of corporate success: profits. So what has he achieved so far?

Within three months of his arrival, Mulally sold Wall Street on a $23 billion recapitalization, one
that Ford had been working on but about which investors had been lukewarm before Mulally's
arrival. That has meant the difference between death and just being sick. Because he had no
loyalty to Ford's luxury brands, Mulally overrode internal opposition and sold Jaguar, Land
Rover, and Aston Martin before buyers became scarce. Mulally has imposed discipline on a
company that veered from one strategy to the next. Brands such as Lincoln and Mercury changed
their positioning every year. Today the plan, hashed over with dealers who have been given more
say, is locked: Lincoln will focus on premium sedans and SUVs, while Mercury will sell
premium small cars and crossovers.

Now that Ford's far-flung fiefdoms are starting to collaborate, a once wasteful and balkanized
vehicle development system is beginning to cohere. To make sure it all runs smoothly, Mulally
tapped a Ford veteran, Derrick Kuzak, as his global car development chief, a first for Ford.
Kuzak has pushed his people to improve interiors, sold management on small gas-sipping
engines that won't cost consumers as much as hybrids, and created huge cost savings by making
sure SUVs and trucks share more parts. "He has the confidence of management and people
working for him, so he gets the right projects through and the wrong ones stopped," says design
consultant Jim Hall of 2953 Analytics. Kuzak's big test comes next year, when the U.S. starts
getting the same acclaimed Ford vehicles sold in Europe, rather than the dumbed-down versions
of the past.
Ultimately, it's the cars that Mulally will be judged on.

Mulally, in part, has staked his reputation on the 2010 Taurus sedan. When he became CEO, the
Taurus name had been relegated to the museum of dead brands. Ford had so botched successors
to America's best-selling car of the 1980s that it had decided it was a lost cause. Mulally saw
things differently. He believed the Taurus name had value and before long challenged his team to
deliver a new car in 24 months using the existing platform but with a whole new look.

The Taurus that will roll into showrooms this summer looks nothing like the old model, which
Mulally compared to "a deflated football." Sleek and chiseled like Ford's European sedans, it
already has wowed critics. The question is whether $35,000 for a fully loaded model will fly in a
recession. After all, the previous incarnation sold for a discounted 16 grand.

Before the downturn upended many assumptions, Team Mulally figured Americans would buy
14.5 million cars this year and that Ford would sell 15% of them. Now, as it idles factories and
contemplates more employee buyouts, Ford has cut its estimate to a worst-case 10.5 million.
JPMorgan analyst Himanshu Patel believes Mulally may have to tap a $13 billion government
credit line by Christmas. That wouldn't be fatal—but it would be a setback for the outsider who
has fought so hard to distance Ford from its Detroit rivals.

Kiley is a senior correspondent in BusinessWeek's Detroit bureau.