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Organization

Structure, Design
and Change
Prof. Shreyashi Chakraborty
BM 19-21
Environment
➔ Environment
◆ Exists outside the boundary and has the potential to affect all or part of the organization
➔ General Environment
◆ Conditions that may have an impact on the organization
◆ Relevance is not overtly clear
➔ Task or Specific Environment
◆ Directly relevant to the organization in achieving its goals
◆ Depends on domain
➔ Actual or perceived environment
◆ Case of Ford and General Motors
➔ Uncertainty: do not have sufficient information about environmental
factors and have difficult time predicting external changes
Environmental Uncertainty
Response to Uncertainty
Characteristic Mechanistic Organic

Task Definition Rigid Flexible

Communication Vertical Lateral

Formalization High Low

Influence Authority Expertise

Control Centralized Diverse


What if we add another dimension?
Stable
Abundant

Simple Complex

Scarce

Dynamic
Lawrence and Lorsch Seminal Research
➔ Industries studied
◆ Plastics (highly competitive, considerable new product and process development)
◆ Containers (no new products, certain environment)
◆ Food (midway between two)
➔ Uncertainty (external environment) measured by
◆ Rate of change over time
◆ Clarity of information management had over time
◆ Length of time to get feedback from the environment
➔ Internal environment measured by
◆ Differentiation and Integration
➔ Multiple specific environments with different degrees of uncertainty
➔ Meeting the demands of their sub-environments
➔ Solved the dilemma of ensuring differentiation and integration
Population Ecology
➔ Fit between structural characteristics and environmental characteristics
➔ Assumptions
◆ Focuses on groups or populations of organizations
◆ Organizational effectiveness implies survival only
◆ Total determinism lies with the environment
◆ Carrying capacity of the environment is limited
➔ Three stage process
◆ Variation, Selection and Retention
Population Ecology View
➔ Limitations
◆ What is the manager's role?
◆ Limited application to large and powerful organizations
➔ Implications
◆ Specialists and generalists
◆ More stable environment, difficult for new organizations to enter and compete
◆ Tendency of common structural characteristics
Institutional Theory
➔ Congruence between organization and expectations from its environment
➔ Legitimacy
◆ Generalized perception that actions are desirable, proper within system of norms, values
and beliefs
➔ Institutional Isomorphism: push for similarity
◆ Coercive pressures
◆ Normative pressures
◆ Mimetic pressures
➔ Decoupling
◆ Correct ways of organizing and behaving
◆ Technical structure vis-a-vis Institutional Structure
◆ Technology does not necessarily determine structure if size is big
Environment and Structural Dimensions
➔ Environment and Specialization
◆ More instability and more dynamic environment - more specialization
➔ Environment and Formalization
◆ Stability leads to high formalization
◆ Dynamic environment - low formalization in boundary spanning activities
➔ Environment and Centralization
◆ Complexity leads to Decentralization
◆ Sudden hostility

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