Customs-Trade Partnership Against Terrorism

C-TPAT Portal
User Manual
June 13, 2016
Table of Contents
Terms and Definitions ................................................................................................................................... 1
Introduction ...................................................................................................................................................... 6
Basic Navigation .............................................................................................................................. 7
Buttons Commonly Used .................................................................................................... 8
Adding Trade Users and Setting User Security .................................................................. 9
Entering and Resetting Passwords ...................................................................................... 10
Email Address Changes .................................................................................................... 11
Trade Accounts and Their Relationships ....................................................................................... 11
Trade Account Operations and Company Information (Addresses) ............................ 11-12
Adding Users……………………………………………………………………………..13
Linking, De-Linking, Merging and Splitting Accounts………………………………14-17
Security Models ................................................................................................................ 18
Business Type ................................................................................................................... 20
Adding Business Identifiers (IOR, MID, EIN, SCAC).......……………………………...21
International Program Participation……………………………………………………...23
Security Profile……………………………………………………………………………………24
Annual Review of Security Profile………………………………………………………………..27
Security Model Operations – (Expanding, Splitting, Extracting, Security Models)…...................28
Document Libraries (Public, Partner, Partner Document Exchange, Uploading Documents) ...... 33
Messages ........................................................................................................................................... 35
Status Verification Interface (SVI, Partner Monitoring) ................................................................ 38
International Initiatives .................................................................................................................................. 45
European Union AEO Registration................................................................................................ 45
Terms and Definitions

Term Definition

AEO Authorized Economic Operator. A party involved in the international movement of

goods in whatever function that has been approved by or on behalf of a national
Customs Administration as complying with WCO or equivalent supply chain security
standards. AEO programs are intended to include all economic operators to enhance
security along all points of the supply chain.

CBSA Canada Border Services Agency. The Canadian government agency which administers
the supply chain security program, Partners In Protection (“PIP”).
(PIP) program.

Certified Status accorded a successful applicant after its Security Profile has been approved.
Also known as Tier I status.

Certified, Exceeding Status for C-TPAT Importers who meet and exceed the minimum security criteria,
as well as engage in several “Best Practices.” This status is granted by C-TPAT
Headquarters only on a case-by-case basis, after the Importer successfully
completed a C-TPAT validation with no Actions Required and verified “Best
Practices.” Also known as Tier III status.

Certified, Non-Importer Status of C-TPAT Non-Importer Partners that meet the minimum security criteria
Validation Completed and have successfully completed a validation.
Non-Importers do not receive “Tier” status or benefits.

Certified, Validated Status of C-TPAT Importers who have met the minimum security criteria and successfully
completed a validation. Also known as Tier II status.

COAC Advisory Committee on Commercial Operations of Customs and Border

Protection (“COAC”). COAC is a 20-member advisory council composed of
members of the Trade. The council advises the secretaries of the Department of
the Treasury and the Department of Homeland Security on the commercial
operations of CBP and related DHS and Treasury functions. COAC considers
issues, such as: global supply chain security and facilitation, modernization and
automation, air cargo security, customs broker regulations, trade enforcement,
exports, trusted trader, revenue modernization, a single U.S. Government
approach to trade and safety of imports, agricultural inspection, and the
protection of intellectual property rights.

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Company Officer A high level company employee who holds an office of authority, and acts in an
official capacity on behalf of a company. A Company Officer would have the
authority to contract or otherwise act on behalf of the company.

Company Profile The portion of a C‐TPAT Portal Application or Account that contains basic
company information, such as addresses, points of contact, and brief description of
Consultant company operations.
A third party who provides professional or expert advice for his client, the company.
However, he is unable to act in an official capacity making decisions for his client. A
consultant may submit information to C-TPAT for his client, as long as the client is
aware of what is being submitted and accurately reflects his client’s security
procedures.
C-TPAT Customs-Trade Partnership Against Terrorism. A voluntary partnership between the
U.S. Government and members of the trade based on the security of international
supply chains with a focus on anti-terrorism. The program is led by U.S. Customs and
Border Protection (CBP).

A designated area of the C-TPAT Portal, as well as a method of managing and

C-TPAT Account recording a company’s participation in the C-TPAT Portal. Such participation is
according to eligible business types with unique policies and procedures. By this
definition a company could have multiple accounts, depending on the number of
eligible business types and unique security policies and procedures used to secure the
international supply chain.

The account review that must be conducted on an annual basis by the Partner within
the 90 days prior to the Partner’s “Anniversary Date” shown in the Portal. This process
includes a review and update of the Security Profile (Company Profile should also be
C-TPAT Annual updated), to ensure that the information contained therein remains current and accurate.
Review of Security The company officer must sign the Membership Agreement in the Portal, prior to
Profile submitting the Security Profile to complete the Annual Review. Once submitted, the
assigned SCSS must vet the Partner to ensure that it is not barred from further C-TPAT
participation based on the eligibility requirements and current vetting thresholds. The
SCSS reviews the Security Profile in order to verify that the partner still meets the C-
TPAT Minimum Security Criteria.

C-TPAT Application A C-TPAT application is shown as a C-TPAT account in the Portal, where company
and security profiles are completed and initially submitted to C-TPAT for consideration.

C-TPAT Partner A company that has achieved Certified status with the C-TPAT program, continues
to meet the eligibility and vetting requirements, and adheres to the Partner
Agreement.

Customs and Border One of the U.S. Department of Homeland Security’s largest and most complex
Protection (CBP) components, with a priority mission of keeping terrorists and their weapons out of
the U.S. CBP also is responsible for securing and facilitating trade and travel while
enforcing hundreds of U.S. regulations, including immigration and drug laws.

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Delink Trade Accounts Delinking Trade accounts allows a company the ability to rescind previously
established relationships among C-TPAT Portal trade accounts, so that developments
such as divesture and company restructuring are reflected in the accounts.

Eligibility Business model and activity requirements relevant to a C-TPAT eligible trade
Requirements entity. These requirements must be met by C-TPAT program applicants at the time
of application for C-TPAT membership.

Expand Security Model Expanding is the ability to add to a current C-TPAT security model to include an
additional eligible business type with identical security practices and procedures as the
existing C-TPAT account.
The ability to separate a multi-mode security model, such as is the case with an
Extract Security Model importer/exporter, into two security profiles and accounts where one of the accounts is
earmarked to be withdrawn upon approval.
FAST The Free and Secure Trade program. A commercial clearance program administered by
CBP for known low-risk shipments entering the United States from Canada and Mexico.
This program allows expedited processing through dedicated vehicle lanes for
commercial carriers who have fulfilled certain eligibility requirements. FAST vehicle
lanes process cargo at land border ports of entry that serve commercial cargo.
Participation in FAST requires that every link in the supply chain, from manufacturer to
carrier to driver to importer, is C-TPAT certified.

FMC U.S. Federal Maritime Commission. An independent federal agency responsible for
regulating the U.S. international ocean transportation system for the benefit of U.S.
exporters, importers, and the U.S. consumer.
IATA International Air Transport Association (“IATA”). A global trade association for the
airline industry. IATA has 260 member airlines that comprise 83% of total air traffic.

Importer of Record Internal Revenue Service (IRS) number, Employer Identification Number (EIN),
Number (IOR) Social Security Number (SSN), or CBP assigned number of the entity liable for
payment of all duties and responsible for meeting all statutory and regulatory
requirements incurred as a result of importation.
ISA Importer Self‐Assessment program. The ISA program, launched in 2002, is a trade
facilitation partnership program that reaches out to importers with the goal of
evaluating and building importers’ systems of internal controls. ISA members are
exempt from the CBP’s Regulatory Audit pool. Membership in C-TPAT is a
prerequisite for ISA.
Link Trade Accounts
Linking Trade accounts allows a company the ability to create relationships among
C-TPAT Portal trade accounts to represent a company’s actual organizational.
Merge Trade Accounts
Merging Trade Accounts allows the ability to consolidate accounts that are at the same
Merge Security Models level in a Trade Organization hierarchy.
Merging C-TPAT Security Models allows the ability to consolidate accounts with
identical security practices and procedures to be managed as one account.

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Minimum Security Security standards that companies must meet in order to be accepted as a partner
Criteria (MSC) in C-TPAT.
MRA Mutual Recognition Arrangement. A country’s government formally recognizing the
AEO program of another country’s government, and thereby granting benefits to the
AEOs of that country.

NEEC Nuevo Esquema de Empresas Certificadas (New Scheme of Certified Companies).

Mexico’s AEO program.
Partner Portal A single logon system built to establish account relationships across multiple partner
government agency programs.

PDF Portable Document Format. How information is formatted when exporting

information from a C-TPAT Account. Such documents are saved electronically
using the “.pdf” file extension. An example of this is a Security Profile that has been
uploaded to the Partner Document Exchange after Approval.

PGA’s Partner Government Agency (e.g., TSA, FDA)

Phase III Phase III is the third major deployment of the Portal 2.0 project. This
deployment will concentrate on C-TPAT validations and validation responses
as well as to rebuild the international areas of Portal 1.0.
PIP Partners In Protection, a supply chain security program administered by the Canadian
Border Services Agency (CBSA).

Point of Contact The Point of Contact (POC) is any person listed as a contact in C‐TPAT's Portal
system. These POCs are the only people authorized to work with the C‐TPAT
program on the company's behalf. Points of Contact must be empowered to make
decisions and policy changes regarding the Partner’s security procedures.

The online system through which CBP and C-TPAT Partners share information on
Portal 1.0 supply chain security and manage the Partners’ participation in the C-TPAT
program.

Portal 2.0 The next generation of online account management for CBP’s industry partnership
programs, including C-TPAT and potentially future programs.
Risk Assessment
Risk Assessment for most businesses would mean identifying and evaluating levels of
risks involved in all areas of the business. For example, natural disasters, civil unrest,
acts of terrorism, labor strikes may all be areas of risk that a business considers when
importing merchandise. For C‐TPAT purposes, a Risk Assessment is more narrow in
scope and may be defined as an International Supply Chain Security Risk Assessment
that examines security threats and vulnerabilities associated with a C‐TPAT Partner’s
international supply chain in each node of the chain from the point of origin where the
goods are manufactured, packed and stuffed for export, until they reach their final
destination for distribution. The assessment should also include a plan to mitigate the
risks identified in the assessment.

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SCAC Standard Carrier Alpha Code. A unique code used to identify transportation companies
Security Model (highway carriers). Typically four alphabetic letters long, the SCAC was developed by
the National Motor Freight Traffic Association in the 1960s to help the transportation
industry computerize data and records.

Security Profile The security profile is the Applicant/Partner’s written declaration of security
measures and procedures used throughout the international supply chain. The
security profile is maintained in the C-TPAT Portal account, and must be
reviewed by the C-TPAT Partners on at least an annual basis as part of its
required Annual Review of Security Profile. The information provided in the
security profile is verified during the validation process.

Split Trade Account The ability to split an active trade account into two trade accounts and assign a
security model to one of the trade accounts (if applicable).

Split Security Model The ability to separate a multi-mode C-TPAT account into two security models
to manage them separately.
Status Verification Online tool used by C‐TPAT Partners to verify membership and status of other
Interface (SVI) Partners in the C‐TPAT program.

Supply Chain Security The CBP representative who manages the accounts of C‐TPAT Partners, and works
Trade Account Generic Company organization profile information that can be used to apply to C-
TPAT numerous times, or potentially future industry partnership programs.

Trade User A person who has a user account in the Partner Portal.
TUI Trade User Interface

A verification of security measures and supply chain security practices of partners

who meet the minimum security criteria of the SAFE Port Act. Validations are
mandated by the SAFE Port Act to take place at least every four years, but may be
conducted more frequently based on risk.

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Introduction

The C-TPAT web portal is constantly changing to meet the demands of the trade environment. Most
recently, C-TPAT has taken on the addition of the Importer Self-Assessment (ISA) compliance
elements and the Exporter Entity as well as integrating with other U.S. Government / trade partnership
programs such as the Transportation Security Administration (TSA) air carrier validations, and with
the Agriculture Programs and Trade Liaison (APTL). Internationally, in response to initiatives driven
by the President of the United States, the Secretary of Homeland Security, and the Commissioner of
U.S. Customs and Border Protection, the portal has had to change to allow for growing relationships
with foreign government Authorized Economic Operator (AEO) programs that would enable U.S.
trade to expand benefits to foreign ports of entry. The C-TPAT web portal is able to manage new
accounts relating to the many new areas the C-TPAT program has expanded to. This Manual explains
the basic maneuverability throughout the portal in order to be able to have an accurate and complete
C-TPAT application, so that partners in the program can take advantage of C-TPAT and foreign AEO
cargo facilitation benefits within the U.S. and beyond.

Portal Account Management

SYSTEMS REQUIREMENTS

 Internet Explorer 10 (IE 10) to access Portal applications

 JAVA updates
 Ensure all company profile information has been updated
(Difficulty using portal applications will result if not up-to-date)

Trade Accounts
The C-TPAT Portal organizes and displays accounts by Trade Account. A Trade Account is an account
management tool that stores generic company information, such as addresses and users, which the trade
can use to apply to C-TPAT manage multiple C-TPAT accounts, and potentially to apply to future
industry partnership programs. All Trade Organizations that you have access to will appear in the upper
left corner of the left side menu, and can be accessed at any time during the login session as shown
below.

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Left Side Navigation Menu

The left side navigation menu allows users to see all trade
organizations and accounts in which they are listed as a user. The
navigation bar will always appear on the left side. Place the cursor
over the account name to select the account you wish to access. The
account will be highlighted when you place the cursor over it.
(Please note; not all C-TPAT participants will have multiple
accounts). If you have only one account then only that account will
be highlighted. Regardless of whether you have one or multiple
accounts, you must click on the trade organization in order to access
the various functions in the Portal.

Selecting the trade organization will bring up the Trade Account

Profile on the screen, which will be located to the right of the Trade
Organization(s) navigation bar. (The following paragraphs give a
general overview of the information boxes to the left. A detailed
review of each subtopic is located in the body of this document).

Trade Account Information

To access the Trade Account Information menu, click on the drop
down arrow in the second box on the left. After selecting a Trade
 
Organization, you will see the Trade Account screen of the Trade
Organization. On that page, you will have access to Company
Information, Addresses and Users associated with the selected
Trade Organization.
Partnership Programs
This section allows the user to apply to the various programs within
C-TPAT and create a new application for those programs.

Accessing C-TPAT Accounts within a Trade Account

Click on C-TPAT Accounts to see all C-TPAT accounts in the
selected Trade Organization displayed in the middle of the screen.
Document Library, Messages, Status Verification Interface (Partner
Monitoring), and Tasks for Trade Organization are also available
from the Trade Account Information block on the lower left side of
the screen.

Trade Account Information

To perform trade account operations on your trade accounts, such
as linking trade accounts to create a trade hierarchy, click on the
Trade Organization that you want to work with. Then, when the
Trade Account Profile screen comes up, click on “Manage” in the
Trade Account Actions block on the left side.

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To review Tasks related to the Trade Organization that you want to

work on, click on the desired Trade Organization and then, when
the Trade Account Profile screen appears, click on “Tasks” in the
Trade Account Actions block on the left side of the screen.

Tasks for Trade Accounts

Buttons
The basic buttons available and their functions appear below:

Button Function
Add a new record
Edit the highlighted
record
Delete the highlighted
record

Previous tab/screen

Next tab/screen

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Displays all of the

information on that
page as a .PDF
Save changes locally
(not submitted to C-
TPAT for review)
  Submit changes for
SCSS review
  Cancel the request with
no action taken
Select this option only
after all questions have
been answered in the
  security profile.
  Use this to upload
documents in the
documents section.

Getting Started – Adding Trade Users

A trade user is a person who has a user account in the C-TPAT Portal. New trade users will have to
complete a trade user profile before they can create or have access to a Trade Account. Please note that
new Trade Users added to existing trade accounts must be added to the users tab of the Trade Account
Profile. After the user has been added there, they must also be entered as a C-TPAT contact on the
Contacts tab of the C-TPAT account before the user can update a C-TPAT security model (see the
section on Trade Accounts on page 9).

Trade Users are those individuals who:

 Register in the C-TPAT Portal.
 Are entered in the “Users” section of the Trade Account Profile.
 May or may not be a contact for one or more C-TPAT accounts under this Trade Account Profile.
 Can have multiple user roles with multiple organizations associated with C-TPAT.
 Can access all authorized accounts without having to log out and log back in.

Getting Started - Setting User Security

Upon registering in the C-TPAT web Portal for the first time, all trade users will need to select three
security questions and create a new password. The process is:

(1) Provide answers to three user specified security questions. The security questions provide an
extra layer of security. Please note: your answers to the security questions will be required to
reset your password. Provide answers that you will recall in the future. Click <Submit> when
data entry is complete.

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Getting started – Entering Passwords

Create a password that complies with DHS Standards:

 Is at least 8 characters in length
 Contains at least one upper case, one lower case, one numeric, and one special character.
Valid special characters include (!, @, #, $, %, ^)
EXAMPLE: A valid example would be: P@ssw0rd
 May not be the same as the previous 8 passwords

Passwords expire every 90 days

Managing Account - Resetting Passwords

Passwords must be reset every 90 days, in accordance with DHS Standards pertaining to account security.
There are two ways to reset your password:

(1) Reset your password or security questions and answers using the
Application Menu tool in the upper right corner of the C-TPAT
Portal. Once you are logged into the C-TPAT Portal, click
Application Menu in the upper right corner of the screen.
Follow the system prompts to set either new security questions
and answers, or a password. Note that you will be required to
provide your current password or security questions and answers
to complete the requested action.
(2) If you do not recall your password, go to the C-TPAT Portal
login page at https://ctpat.cbp.dhs.gov and click on the <Forgot
your password?> link located below the username and password
entry boxes. Enter your username (email address used to
established the account) and click <Submit>. You will receive an email to that email address with
an active link to set a new password. Note the link can only be used once, will expire in 24 hours,
and will require you to enter your security questions and answers before you will be prompted to
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create a new password. If you do not recall your security questions and answers, please contact
the C-TPAT Helpdesk for assistance at: 1-800-927-8729.

Managing Account - Changing Email Address

Users may change their email address. To change your email address, log into the C-TPAT Portal and
click Application Menu in the upper right corner of the screen. Select Change Email and follow the
system prompts to update your email address. Please note that you will need to provide your current
password to change your email address.

Creating a Trade Account

A Trade Account is an account management tool that stores company information, such as addresses and
users, which can be used to apply to C-TPAT numerous times, manage multiple C- TPAT accounts, and
can be applied to future industry partnership programs.

Creating a Trade Account Profile

The Trade Account Profile of your Trade account contains common company information that may be
used to manage multiple applications or accounts in the Portal system. To access your Trade account
information, select the desired account on the left of the screen. Use the tabs in the middle of the screen
to review and edit fields in Company Information, Addresses and Users. Click <Next> to continue to the
next tab and <Previous> to review the previous tab. The <Summary> tab displays all information
entered in the Trade Account Profile, and allows the user to <View .PDF> which is located at the bottom
left side of the page.

Creating New Trade Accounts

To create a new trade account, click <Create > on the left side menu in the Trade Account Actions box and
start entering Trade Account Profile information. Click <Next> to continue to the next tab and
<Previous> to review the previous tab. If your company does not have a trade account, you will need to
first create a Trade Account before you can create a C-TPAT application.

Company Information
Company Information contains generic information pertaining to the trade account, such as company
name, doing business as name, number of employees, business start date, and a brief company history.
All information on the Company Information can be updated by clicking in the box you want to update,
then clicking Save at the top. To change the company name, you must contact your assigned SCSS. If
your company is not assigned a SCSS, please contact Industry.Partnership@dhs.gov.

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Trade Account Addresses

Enter Trade Account addresses related to: headquarters offices (including international corporate
headquarters locations), Trade/Security Point of Contacts and office locations, import/export cargo
handling facility locations, policy generation and training locations, etc. If numerous import/export cargo
handling facilities exist, please provide the Top 3 locations by volume of imported/exported cargo or Top
3 locations with highest risk.

To add an address to your Trade Account:

 Click on <Trade Account Profile>, and then

 Click on the <Addresses> tab.
 Click <Add> and complete the required fields indicated by an asterisk (*), including Type, Street
Line 1, City, Country, Postal Code, and State (if applicable).
 Once data entry is complete, select <Save to the list below>.
 Click the <Save> button above the Addresses window to save your changes. All new C-TPAT
addresses will need to be added into Addresses tab of the Trade Account Profile of the
Trade Account before they can be associated with your C-TPAT account. 
 
After clicking “Save” the system will return to the main “Trade Account Profile” page. You may 
continue to add and edit the Addresses and Users information by returning to the appropriate 
page.

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Getting Started – Adding Users to Trade Account

Enter user information for all people who have access to your company's account in the Portal. Every
Trade Account and partnership account should have more than one user, and there must be at least one user
listed as a Company Admin.

To add a user to your Trade Account:

 Click on <Trade Account Profile>, under the Trade Account Information block on the left side of the
screen, and then
 Click on the <Users> tab.
 Click <Add> and complete the required fields indicated by an asterisk (*), including Email,
Confirm Email, Salutation, First Name, Last Name, Title, Phone No., and Type.
 Once data entry is complete, select <Save to the list below>, then
 Click the <Save> button above the Users window to save your changes. All new C-TPAT
contacts will need to be added into the Users tab of Trade Account Profile of the Trade
Account before they can be associated with our C-TPAT account.

After clicking “Save” the system will return to the main “Trade Account Profile” page.
You may continue to add and edit the Addresses and Users information by returning to
the appropriate page.

Review Summary
Review Trade Account information in the Summary. The Summary page will display all information
entered into the Trade Account Profile and allow the user to <View.PDF> this command is located at the
bottom left. After all information is reviewed for correctness, click <Save> at the top of the screen and
you will be returned to the main Trade Account Profile page.

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Relationships - Trade Account Operations

C-TPAT is encouraging the trade to create relationships among C-TPAT Portal trade accounts to
represent a company’s actual organizational structure using the Trade Account Management module.

Relationships ‐ Linking Trade Accounts

To support the structure of trade organizations pre-existing in the C-TPAT program, as well as company
acquisitions, trade users are able to link their existing trade accounts to create a trade organization
hierarchy. To link trade accounts:

 Trade accounts must be on the same level in a Trade Organization, e.g., a subsidiary trade
account cannot be linked to another parent account without being delinked from the current
parent account.
 Trade Accounts with an associated C-TPAT account require the approval of C-
TPAT management before linking.
 Only a Trade Account user identified as a Company Administrator can request to link
or accept/decline a request to link.
 A Trade Account user must be present in the role of Company Administrator in at least
one account, but must be a user in both trade accounts.

To make a request to link two trade accounts:

(1) Log into the C-TPAT Portal.

(2) Click on the <Manage> link in the Trade Account Actions box in the lower left of the screen.
(3) Click Link Trade Accounts.

(4) Select a TOP account (parent account) and a Subsidiary Account (child). The Top account
will act as the Trade Organization, with the subsidiary account underneath. Only one
subsidiary account can be created at a time.
(5) Give a detailed reason for linking these accounts.

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(6) This request must be approved by a Company Administrator from the non-requesting
account (even if it is the same as the user making the request).
(7) The requests will go through an approval process within the C-TPAT Program if there are any
C- TPAT Security Models associated to the trade accounts involved in the link. Once the link
is approved by C-TPAT Management, the newly established trade hierarchy will appear in the
upper left corner of the screen under the Trade Organizations box.

Relationships: De‐Linking Trade Accounts

To support divestitures, trade users are able to de-link existing trade accounts to represent their evolving
business structures. To de-link trade accounts:

 Trade Accounts with an associated C-TPAT account require the approval of C-TPAT
management before de-linking.
 Only a Trade Account user identified as a Company Administrator can request to de-link.

To make a request to de-link trade accounts:

(1) Log into the C-TPAT Portal.

(2) Click on the <Manage> link in the Trade Account Actions box in the bottom left of the screen.
(3) Click the De-Link Trade Accounts link.

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(4) Select a TOP account (parent account) and a Subsidiary Account (child). The Top account will
act as the Trade Organization, with the subsidiary account underneath.
(5) Give a detailed reason for de-linking these accounts.
(6) The requests will go through an approval process within the C-TPAT Program if there are any C-
TPAT Security Models associated to the trade account involved in the de-link. Once the de-link
is approved by C-TPAT Management, the once linked accounts will be de-linked and appear in
the upper left corner of the screen under the Trade Organizations box as two separate trade
accounts.

Relationships ‐ Merging Trade Accounts

Merging Trade Accounts allows the ability to consolidate accounts that are at the same level in a Trade
Organization hierarchy. To merge trade accounts:
 Trade accounts can be merged only if they are on the same level in in the Trade
Organization, e.g., a subsidiary trade account cannot be merged to a parent account.
 Trade Accounts requesting to be merged with associated C-TPAT accounts require
permission from all associated S-SCSS/SCSS.
 Only a Trade Account user identified as a Company Administrator can request to merge.
 A Trade Account user must be present in the role of Company Administrator in at least
one account, but must be a user in both trade accounts.

To make a request to merge two trade accounts:

(1) Log into the C-TPAT Portal.

(2) Click on the <Manage> link in the Trade Account Actions box in the lower left of the screen.
(3) Click the Merge Trade Accounts link.
(4) Select a First account and a Second Account. The First account will act as the primary
account, overriding the Trade account profile of the Second Account.
(5) Give a detailed reason for merging these accounts.

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(6) This request must be approved by a Company Administrator from the non-requesting
Second Account (even if it is the same as the user making the request).
(7) The requests will go through an approval process within the C-TPAT Program if there are any
C- TPAT Security Models associated to the trade accounts involved in the merge. Once the
merge is approved by C-TPAT Management, the Second Account will no longer appear in the
upper left corner of the screen as a trade account, but will instead be merged with the First
Account.
Accounts that are linked cannot be merged. In order to merge accounts, the account must be de-
linked.

Relationships ‐ Splitting Trade Accounts

Splitting a Trade Account allows the ability to split one trade account into two separate trade
accounts, and assign C-TPAT security models to those accounts, if applicable, to support corporate
divestitures.

To split one trade account into two trade accounts:

 Trade Accounts requesting to be split with associated C-TPAT accounts require permission from
associated S-SCSS/SCSS.
 Only a Trade Account user identified as a Company Administrator can request to split trade
accounts.

To make a request to merge two trade accounts:

(1) Log into the C-TPAT Portal.

(2) Click on the <Manage> link in the Trade Account Actions box in the lower left of the screen.
(3) Click the Split Trade Account link.

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(4) Select a Trade Organization to Split, then select the associated Security Models to split from the
Trade Organization (if applicable).
(5) Provide a New Trade Organization Company Name and give a detailed reason for splitting this
trade organization into two trade organizations.
(6) The request will go through an approval process within the C-TPAT Program if there are any C-
TPAT Security Models associated to the trade accounts involved in the split. Once the split is
approved by C-TPAT Management, two trade organizations will appear in the upper left Trade
Organizations box where there was once one.

Relationships – C-TPAT Security Model

A C-TPAT Security Model is a C-TPAT account that could contain a multi-mode security profile, which
allows a C-TPAT Partner to manage several business types (e.g., importer and exporter) in a single C-
TPAT account if both business types share the exact same security procedures. The C-TPAT Security
Model includes the company profile, business entity identifiers and security profile, which could be used
to manage multiple business types in one account.

To access your C-TPAT Security Model, select a Trade Account from the Trade Organization(s) box in
the upper left corner of the screen, then click C-TPAT Accounts in the Partnership Programs box on the left
side of the screen.

  18 
 

This will display the Security Model at-a-glance information, including the Primary POC and SCSS
assigned to your account (view in the second box below). Click on the Main Menu drop down box, on the
far right, to access account information relating to the Company Profile, Security Profile, and Validation
Summary.

  19 
 

C‐TPAT security Model – Business Type Information

When applying for C-TPAT, you will be asked to identify the type of business you are applying as:
highway carrier, importer, consolidator, etc. Eligibility criteria related to your specific business type will
follow to determine your C-TPAT eligibility. For example, if applying as a highway carrier, a series of
eligibility criteria questions will assist in determining your exact type of Highway Carrier: U.S./Canada
Highway Carrier, U.S./Mexico Highway Carrier, or Mexican Long Haul Carrier.

Clicking on in the main menu drop down on the right of the screen, the
button displays the business type(s) in this Security Model and their C-TPAT account
numbers. Your C-TPAT Security Model may have multiple C-TPAT account numbers, as account
numbers are separately assigned for each business type.

  20 
 

C‐TPAT Security Models – Adding additional Business Identifiers such as EIN, IOR, MID, SCAC, etc.
For all business types in C-TPAT, certain business entity information is required to be entered as part of
the eligibility criteria. For more information on required business entity identifiers, please visit
CBP.gov/CTPAT and go to the Applying to C-TPAT link on the right.

To enter business entity information, go to the desired box, enter the ID, and click <Add> to add the ID to
the Entered ID’s section. Select the ID and click <Delete> to delete the ID.

Note: Certain Business Entity ID’s cannot be added, modified, or removed by Trade Users once
they have been entered into your account. Contact your assigned SCSS to add, modify, or remove
Importer of Record, SCAC codes, or MID numbers. Click <Next> above to continue to the next tab.

C‐TPAT Accounts ‐ Addresses

After entering address information into the Trade Account Profile of your Trade Account, click on <C-
TPAT Accounts> in the Partnership Programs block on the left side menu, then click on the Main Menu
button and select Company Profile. Click on the <Addresses> tab. All C-TPAT accounts must have a
designated Primary Address and a Mailing Address (which may be the same address). To indicate the
Primary Address, click in the circle of the desired address row. To select Mailing address, click in the
Mailing address box in the address line. For all other C-TPAT addresses, select the <Secondary> box.
When your selection is complete, click <Next> to continue to the next tab, or <Save> to save your work.

All C-TPAT addresses must be entered into the Trade Account Profile of the Trade Account before
they can be associated with your C-TPAT Security Model.

  21 
 

USER ROLES:

C‐TPAT Accounts – Security Models – Contacts

After entering the user information into the Trade Account Profile of your Trade Account, click on <C-
TPAT Accounts> in the Partnership Programs block on the left side of the screen, then click on the Main
Menu button and select Company Profile. Click t h e Contacts tab.

Every C-TPAT Security Model must have a company officer. A Company Officer is a person who holds
an office of authority, and acts in an official capacity on behalf of a company.

Any contact can update the security profile, but only company officers can submit the Annual
Review and changes to the Security Profile, and electronically sign the C-TPAT Partner, SVI,
Exporter, NEEC, and Mutual Recognition agreements.

C-TPAT Accounts – Security Model- Primary Point of Contact

Every C-TPAT Security Model must also have a Primary POC. To indicate <Primary Contact> for your
C-TPAT account, click in the circle in the desired contact row. The Primary POC can be either a
company officer or employee. For all other C-TPAT users, indicate their role in the organization by
clicking the Company Officer (Officer), Employee, or Consultant box.

C-TPAT Accounts – User Role Responsibility

Things to remember when assigning contact roles:

 Any contact can update the security profile

 Only an Officer can actually submit security profile updates to CBP, and sign agreements
 The Primary POC can be either an Officer or Employee, but not a consultant.

All C-TPAT contacts will have to be entered into the Trade Account Profile of the Trade Account
before they can be associated with a C-TPAT Security Model.

International Programs – How to Participate

  22 
 

Listed under the International tab are the international programs related to C-TPAT that are available to
your company based on status and business type. If you would like to participate, a company officer must
electronically sign the appropriate program agreements. Click <Next> to continue to the next tab.

  23 
 

Security Profile
The Security Profile is formatted as a line-by-line Criteria Statement that covers the Minimum Security
Criteria listed on CBP.gov/CTPAT. It is recommended that all new applicants review the minimum
security criteria related to the business type(s) before starting a C-TPAT application.

To access your security profile, click <C-TPAT Accounts >, then click the Main Menu and select
Security Profile. The Security Profile features major security categories in a column down the left side
of the screen and the criteria statements for each category in a chart below the criteria statement being
displayed.

Answer each criteria statement with details of how your company adheres to the security practice or
procedure listed. If you have evidence of implementation, please use the Documents section, Upload
button, to upload documents relating to specific criteria statements. If a statement is not applicable to your
business model, you may respond “Not Applicable,” but must also detail the reason why the statement is
not applicable. When data entry is complete, click the <Save/Next> button to move to the next statement.
The program automatically moves to the next security category.

Once all criteria statements in the Security Profile have a response, click the <Save> button at the top of
the screen. Note: The security profile does not need to be completed at one time. As long as you save
each section, the information will be in the security profile when you log back in.

Important! When you have answered all of the security profile questions, you MUST click on the
button in order for your SCSS to be able to accept / reject your security profile.

  24 
 

Security Profile ‐ Adding additional Information and Returning to Skipped Questions

Click on the Security category in the “Security Sections” that is shown as “Incomplete”. To the right of the
security section, scroll down the Section Criteria box until you locate the “Incomplete” status.

 
 
Click on the number to bring up the section. Enter the information and click on save.  
 
 

 
 

Summary
Review C-TPAT Security Model information in the Summary. The Summary page will display all
information entered into the C-TPAT Security Model, including the Security Profile, and will allow you to
<View PDF> , located at the bottom left of the screen. There is no need to complete all Security Profile input
at one time. As long as you “Save” the current information before exiting this section, you may return to add
-more information, and/or to make changes to already entered information at any time.

  25 
 

When all information is entered, and all blocks under the header “Security Sections” indicate that the
information is complete, the entire Security Profile may be submitted.
Please note that only a company officer can submit a C-TPAT application, as all C-TPAT Partners have to
electronically sign the C-TPAT Partner Agreement upon applying to the program, and only company
officers are permitted to sign agreements.

  26 
 

Annual Security Profile Review

The C-TPAT Partner agreement calls for the annual review of the security profile submitted to C-TPAT,
“Specifically, the Partner agrees to: Using the online application process (the C-TPAT Security Link Portal),
complete a supply chain security profile and update information regarding the company on an annual basis”.
The annual review window is initiated 90 days before the partner anniversary date. While Partners are
encouraged to update the security profile at any time as company procedures change, only changes made
during the 90 day window will satisfy the annual review requirement.

Specifically, the requirement begins with an annual supply chain risk assessment (guidance to complete a Five
Step Risk Assessment can be found on www.cbp.gov/ctpat). Completion of the risk assessment may result in
changes to your supply chain security policies and procedures. These changes should be reflected in the annual
review.

The Partner must review all information in the security profile. If any updates to security practices and
procedures have taken place during the year, update the response to the corresponding criteria statement with
the updated information. If no changes in security have taken place, there is no need to add supplemental text.

Once all questions have been answered, click <Save> at the top of the screen. Your assigned SCSS will begin
reviewing the updates and affirmations you have recorded in the Security Profile.

Validation Summary
To access your Validation records, log into the C-TPAT Portal, select the corresponding Trade Account, then
select <C-TPAT Accounts> from the Partnership Programs box on the left side of the screen. Click on the
Main Menu box on the far right, and select <Validation Summary>. Your Validation Report is available in
the lower window for each validation that has been completed for your company. Double click on the desired
validation to see more details.

Validation Response
To complete your Validation Response, log into the C-TPAT Portal, select the corresponding Trade Account,
then select <C-TPAT Accounts> from the left side menu. Click on the Main Menu and select
<Validation Summary>. Double click on the validation with a Response status of Pending. Use the space
provided in the text boxes to reply to the Recommendations or Actions Required listed, and use the
<Upload File> utility under each text box to include required evidence of implementation. To save your work,
click <Save> at the bottom of the Validation Response. Click <Submit> only when your reply is complete.
 
Respond to the Executive Summary by clicking on the Executive Summary.
Respond to the Site Visits by clicking on the Site Visits as shown below. 

C-TPAT Security Model Operations

Along with trade account operations creating associations between accounts, the Portal allows C-
TPAT companies to create multi-modal accounts, using the Security Model Operations option.
  27 
 

Merging Security Models

Merging two C-TPAT Security Models allows trade members the ability to consolidate accounts with identical
security practices and procedures to be managed as one account. Merging two C-TPAT Security Models:
 Requires both C-TPAT Security Models to be managed under one trade account.
 Requires that both accounts have identical security practices and procedures.
 Requires a request made by a company officer.
 Requires that the request be approved by C-TPAT Management.

To make a request to merge two C-TPAT Security Models:

(1) Log into the C-TPAT Portal, and click on the Trade Organizations(s) and select the trade account.
(2) Click on C-TPAT Accounts in the middle left side menu in the Partnership Programs Help box.
(3) Click Manage C-TPAT Security Models.

(1) Click the Merge C-TPAT Accounts link.

(2) Select a First Security Model and a Second Model.

(3) Give a detailed reason for merging these Security Models.
(4) The requests will go through an approval process within the C-TPAT Program. Once the merge

  28 
 

is approved by C-TPAT Management, the Security Model will subsume the business type(s) of
the first and second security models.
(5) A C-TPAT company officer from the security model must then complete a consolidated security
model, where the response to common criteria will be presented in a side-by-side comparison of
the previously separated security models. The Company Officer should select the appropriate
response or provide a new response, then click Submit Entire Security Profile.

Expanding a Security Model

Expanding a Security Model is stretching a current C-TPAT security model to include an additional
eligible business type with identical security practices and procedures as the existing C-TPAT account.

Expanding your C-TPAT Account:

 Requires that both accounts have identical security practices and procedures.
 Requires a request made by a company officer.
 Requires that the request be approved by C-TPAT Management.

To make a request to expand your current C-TPAT Security Model to include an additional eligible
business type:

(1) Log into the C-TPAT Portal, and click on the Trade Organizations(s) and select the trade account.
(2) Click on C-TPAT Accounts in the middle left side menu in the Partnership Programs Help box.
(3) Click Manage C-TPAT Security Models.

(6) Click on the Expand C-TPAT Security Model option

  29 
 

(7) Select the Security Model you would like to expand by clicking the radio button on the right side.

  30 
 

(8) Select an additional business type to add to the security model. Note you will only be permitted
to add one additional business type per request.
(9) Give a detailed reason for expanding your Security Model to include a new business type.

(10) Answer the eligibility criteria and enter the business entity identifiers associated with
the new business type.
(11) The request to expand will be reviewed by C-TPAT management. Once the request is
approved, you will be prompted to complete a security profile with both common criteria among
the business types in the security model, as well as the unique criteria for the additional business
type. Note the common criteria should include the security practices and procedures of both
business types present in the model.

Splitting a Security Model

Splitting allows the trade ability to request to separate a multi-mode C-TPAT Security Model into two
security models to manage them separately to support corporate divestitures.

Splitting your C-TPAT Security Model:

 Requires that a C-TPAT Security Model in good standing have two or more business types
associated with it.
 Requires a request made by a company officer.
 Requires that the request be approved by C-TPAT Management.

To make a request to split your current C-TPAT Security Model into two security models:

(1) Log into the C-TPAT Portal, and click on the Trade Organizations(s) and select the trade account.
(2) Click on C-TPAT Accounts in the middle left side menu in the Partnership Programs Help box.
(3) Click Manage C-TPAT Security Models.
(4) Click on the Split Security Model link.
(5) Select a Security Model from the list, the select the business type to split from the model.
NOTE: Only one business type can be split per request.

  31 
 

(6) Provide a name for the new security model, then give a detailed reason for splitting this business
type from your Security Model.
(7) The request to split a business type from your Security Model will be reviewed by C-TPAT
management. Once the request is approved, you will be prompted to review the security profiles
for both security models and submit to the SCSS for approval.

Extracting from a Security Model

Extracting allows the trade ability to request to separate a multi-mode C-TPAT Security Model into two
security models and withdraw the split business type to support corporate divestitures.

Extracting a business type from your C-TPAT Security Model:

 Requires that a C-TPAT Security Model in good standing have two or more business types
associated with it.
 Requires a request made by a company officer.
 Requires that the request be approved by C-TPAT Management.

To make a request to extract a business type from your current C-TPAT Security Model into two security
models:

(1) Log into the C-TPAT Portal, and click on the Trade Organizations(s) and select the trade account.
(2) Click on C-TPAT Accounts in the middle left side menu in the Partnership Programs Help box.
(3) Click Manage C-TPAT Security Models.
(3) Click on the Extract Security Model link.
(4) Select a Security Model from the list, then select the business type to extract from the model.
NOTE: Only one business type can be extracted per request.
(5) Provide a name for the new security model, then give a detailed reason for extracting this
business type from your Security Model.
 
 

  32 
 

Step One:             Step Two: Select Manage C‐TPAT Security Models 

                           
 
 
Step Three:  
Select the Extract C‐TPAT Models button:  
 
 

 
 
 
Step Four: 

Click on:     located to the far right of the screen as shown below: 
 

  33 
 

 
 
 
Step five: Select a Security Model from the list: 
 
 

The request to extract a business type from your Security Model will be reviewed by C-TPAT
management. Once the request is approved, the business type will be removed from your existing
Security Model and withdrawn. You will be prompted to review the security profile for the
remaining active security model and submit to the SCSS for approval.

Document Library
The Document Library includes the C-TPAT Partner Library and the Partner Document Exchange, in
addition to the Public Library, accessible by all of those users with a Trade Account.

  34 
 

Public Library
All users in a Trade Account will have access to documents in the Trade Public Document Library. A user
need not be associated as a Contact in a C-TPAT account to have access to this library. To access the
Trade Public Document Library, click on Documents in the Trade Account Information box on the left
side of the screen. Click on the Public Library tab. Only CBP C-TPAT Administrative personnel are
permitted to upload documents into this library.

  35 
 

C-TPAT Partner Library

All users associated as a Contact in a C-TPAT account will have access to documents in the C-TPAT
Partner Library. To access the C-TPAT Partner Library, click on Documents in the Trade Account
Information box on the left side of the screen, and select Documents from the options. Then click on C-
TPAT Partner Library. Only CBP C-TPAT Administrative personnel are permitted to upload documents
into this library.

To open a document, click <View File> on the document row.

Partner Document Exchange

A trade user associated as a contact with a C-TPAT account will have access to the Partner Document
Exchange specific for that account. Any documents uploaded as part of a Security Profile or Validation
Response in the C-TPAT Portal will be stored in the Partner Document Exchange, tagged to the location
in the C-TPAT Portal from which the document was uploaded.

Accessing Documents
To access the C-TPAT Partner Library, click <Documents>, and select the <C-TPAT Partner Library>
tab.

Uploading Documents
To upload a document to the Partner Document Exchange, select the <Upload> tab shown below.

Choose the desired document from your local network or workstation, and specify the Document type
from the drop down list and the C-TPAT Security Model to which the document is associated from the
drop down lists provided. Note: Any documents uploaded as part of a Security Profile and in the
Validation Response in the Partner Portal will be stored in the C-TPAT Partner Library, tagged to
the location in the C-TPAT Portal from which the document was uploaded.

Updating Document Titles

To change the document title of an uploaded document, click on the title and make alterations to the
desired document. When alterations are complete, click <Save Changes>. The document name will
change, and the old version of the document will be stored in the document archive.

  36 
 

Messages (The third option on the left side of the screen under Trade Account
Information)
Messages are an internal communication system to record correspondence between Trade Partners and
the SCSS assigned to your C-TPAT account. Only trade users who are associated as a Contact in a
C-TPAT account will be permitted to view, reply to, or send new Messages.

Viewing and Replying to Messages

To view or reply to a message, select the corresponding Trade Account, then select <Messages> from the
left side menu. Messages appear in the table chronologically, with the newest message first, and unread
messages highlighted grey. Double click on the line of the Message you want to view. The message text
and thread (all replies to the message) will appear below the reply window in chronological order, with
the newest message at the top. Type a message in the box provided and click <Send>. The updated
message thread will appear under the Messages tab. To abandon this reply and return to unread
Messages, click Cancel.

Sending New Messages

To send a new message to your SCSS, select the corresponding Trade Account, then select <Messages>
from the left side menu. Click the <New> tab, and a blank message will appear in the window. Select
your C-TPAT account from the list, type the subject and body of the message, upload a related file, if
necessary, and click Send. The New message will now appear as a message thread under the messages
tab. To abandon any changes and return to the Messages tab, click Cancel.

  37 
Status Verification Interface (SVI - Partner Monitoring)
SVI or Partner monitoring allows C-TPAT Partners to track the C-TPAT status of their business partners.
It is located on the left of the screen in the Trade Account Information navigation box; see below:

Navigating Through SVI

The SVI system is operated and managed through 3 tabs.

Each tab has a specific SVI tasks associated with it. They are,

SVI Monitoring: Provides current list and status of your SVI partners and requests. Also provides
capability for users to download a Microsoft Excel spreadsheet of their SVI partners.

SVI Request Monitoring: Enable users to search for and send SVI requests to C-TPAT Partners
participating in SVI.

SVI Agreement: Where users agree to Join SVI, manage settings, and email C-TPAT Certification emails
to non C-TPAT Business Partners.

38 
SVI Requirements
To participate in SVI, a company must:
(1) Have a Certified C-TPAT account in good standing.
(2) Consent to share your status with other companies, as is stated in the SVI Agreement. NOTE: If
SVI agreement is revoked, your company will be removed from all Partners Monitoring You and
all Partners You are Monitoring.

Joining SVI
To participate in SVI, navigate to the “SVI Agreement” tab, select on the desired Model Name and then click
on the “Join SVI” button.

Note: If you are already participating in SVI, the “Join SVI” button will say “Withdraw”.

39 
Once the user clicks on the “Join SVI” button, the SVI agreement will appear and will prompt the user to
either agree or to cancel.

SVI Settings
Once the agreement is accepted, the SVI settings daialog box will appear. Users can always change setting
at any time by clicking the Settings icon from the SVI Agreement tab.

Auto Accept Request: When checked, the Portal will automatically except all incoming requests from
other partners.

Share More: When checked the Portal will provide other partners additional information that you have
agreed to provide.
40 
When a user chooses to share additional information with the Share More option, their name will appaear
as a hyperlink to all of their SVI partners. To view additional partnerner details, click the hyperlink.

“Share More” Hyperlink

“Share More” detial.

41 
Sending Requests
To request a Partner to monitor you:

(1) Click SVI Request Monitoring tab.

(2) From the Monitoring Security Model drop down box, select security model to share.
(3) In the Partner Search box, type the company name you want to find and click the <Search>
button. You may enter as few as 3 characters of the name, as long as the characters
(including spaces and special characters) appear consecutively within the name. For
instance, if a company’s name is “ABC Trucking” you may find them by typing in ABC or C
T or kin, but not by typing BCT (no space between the C and the T).

Note: Only companies that have accepted the SVI Partner agreement and are currently
in Certified status or above will appear in the results.

(4) Click in the <Send Request> button by the company that you want to monitor.

Monitor Security Model

Partner Search Box
drop down Box

Search Results Send Request Buttons

42 
Accepting, Denying, and Blocking Requests
Unless the users has selected to Auto Accept in the settings dialog box, each new incoming SVI
request will need to accepted or declined by the recipient. Even if the request is accepted, either
monitoring partner may stop all monitoring at any time from the SVI monitoring Tab by clicking the
Remove button.

To accept a request to monitor a Partner:

(1) Go to the Status Monitoring tab.
(2) Click the ACCEPT button for the requesting partner.

To decline an incoming request:

(1) Go to the Status Monitoring tab.
(2) Click the DECLINE button for the requesting partner.

Accept or Decline SVI request

buttons

The decline button works as a toggle that has two options, they are: Decline and Remove Block. With
each click the button will change to the next action.

Click to deny the request. By doing so the user will automatically block any new requests
from the sender.

Click to remove the block. By doing so, the user will remove the block allowing new
requests from the sender.

43 
Stop Monitoring Partners
A user can stop monitoring a partner at any time they choose. To stop monitoring a partner:

(1) Navigate to the SVI Monitoring tab.

(2) Click the Remove button associated with the partner that you wish to stop monitoring.

Remove button

Quitting SVI

C-TPAT Partners may withdrawal from and rejoin the SVI program at any time. Upon withdrawal from
the SVI program, all existing links with monitoring companies will be broken and the Partner will no
longer be visible in the SVI system.

To withdrawal from SVI, navigate to the “SVI Agreement” tab, select on the desired Model Name and then
click on the “Withdraw” button.

International Initiatives

Withdraw button

44 
European Union Authorized Economic Operator (AEO) Registration
On May 4, 2012, the United States of America (U.S.) and the European Union (EU) signed a decision on
the Mutual Recognition of their respective trade partnership programs, namely the Customs-Trade
Partnership Against Terrorism (C-TPAT) program in the U.S. and the (AEO) program in the EU.

The exchange of program information and the granting of benefits to operators holding a membership
status in the respective trade partnership programs are implemented in two phases. Following the launch
of the information exchange of EU AEO members in July 2012, manufacturers and exporters shipping to
the U.S. started to receive a reduction of their targeting scores in CBP’s Automated Targeting System.

CBP’s targeting system cannot process the EU Economic Operator Registration and Identification Scheme
(EORI) number. It can only process information linked to a Manufacturer's Identification Number (MID)
or an Importer of Record Number (IOR). In order for AEO manufacturers and exporters to get a reduction
in their targeting score in CBP’s targeting system, a "matching procedure" to associate EORI numbers
and MID numbers was established. U.S. CBP created a web application where AEO
manufacturers/exporters may register their EORI numbers and associate them with their MID number(s).
IMPORTANT: this applies only to manufacturing or exporting companies in the EU. Other
EU AEOs do not need to register. Companies outside the EU may not register.

45