Pollster's Name: - #OF SURVEYS

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SATISFACTION SURVEY OF THE REINTEGRATION PROCESS

Pollster's name: ______________________________ Nº OF SURVEYS:_________

Presentation

Good morning, my name is Dinael Moreno Sánchez, I work for The Agency for
Reincorporation and Standardization, a survey is being conducted to assess our
service whose main characteristics is the attention with our people in the process
of reintegration, we are interested in knowing the opinion, by Please, would you be
so kind as to answer the following survey? The information you provide will be
used to know the assessment of our service in the service, the cost lasts
approximately 5 minutes, Thank you very much

1. 1. What are the chances that you recommend a Colombian agency to


reintegrate your friends?

nothing likely very likely

1 2 3 4 5 6 7 8 9 10

2. How satisfied or dissatisfied are you with this process?

( a ) very satisfied

( b) little satisfied

( c ) neither satisfied nor dissatisfied

( d ) little dissatisfied

( e) very unsatisfied
2. Which of the following words would you use to describe our service?

( a ) Trustworthy

( b ) High quality

(c ) Useful

( d ) Only

( f) Good value for money

( g ) Too expensive

( h ) Impractical

( i ) Of bad quality

( j) Not very reliable

3. Which dimension meets your needs?

( a ) Extremely well

( b ) very well

( c Something good

( d ) Not so good

( e) Nothing good

4. How would you rate the quality of service?

(a ) Very high quality

( b ) High quality

( c ) Neither high nor low quality


( d ) Low quality

( e ) Very low quality

5. How would you rate the quality of care by professionals??

( a ) Excellent

( b ) Above average

(c ) Average

( d) Below average

( e ) Bad

6. How was your experience in the process?

( a) Extremely receptive

( b ) Very receptive

( c) Somewhat receptive

(d ) Not so receptive

( e) Nothing receptive

7. how much it takes in the reintegration process.?

(a ) one year

( b ) two year

( c ) three year

( d ) four year
( e ) five year

8. I would recommend the agency to perform other processes?

( )Yes

( )not

9. Do you have any comments, questions or concerns?

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