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    MG311 Exam

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    Tetz
    The document is an exam for a Total Quality Management course consisting of two sections worth 100 marks total. Section A is compulsory and contains 3 questions worth 40 marks total. Section B contains 8 questions and students must answer 4, with each question worth 15 marks. The exam is worth 50% of the student's overall grade and they must score a minimum of 20/50 to pass. Control charts, probability distributions, and quality management principles are assessed.

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    MG311 Exam

    Uploaded by

    Tetz
    303 views4 pages
    The document is an exam for a Total Quality Management course consisting of two sections worth 100 marks total. Section A is compulsory and contains 3 questions worth 40 marks total. Section B contains 8 questions and students must answer 4, with each question worth 15 marks. The exam is worth 50% of the student's overall grade and they must score a minimum of 20/50 to pass. Control charts, probability distributions, and quality management principles are assessed.

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    Final Exam Paper.

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    The document is an exam for a Total Quality Management course consisting of two sections worth 100 marks total. Section A is compulsory and contains 3 questions worth 40 marks total. Section B contains 8 questions and students must answer 4, with each question worth 15 marks. The exam is worth 50% of the student's overall grade and they must score a minimum of 20/50 to pass. Control charts, probability distributions, and quality management principles are assessed.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    303 views4 pages

    MG311 Exam

    Uploaded by

    Tetz
    The document is an exam for a Total Quality Management course consisting of two sections worth 100 marks total. Section A is compulsory and contains 3 questions worth 40 marks total. Section B contains 8 questions and students must answer 4, with each question worth 15 marks. The exam is worth 50% of the student's overall grade and they must score a minimum of 20/50 to pass. Control charts, probability distributions, and quality management principles are assessed.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 4

    SCHOOL OF MANAGEMENT AND PUBLIC

    ADMINISTRATION

    MG311: TOTAL QUALITY MANAGEMENT


    Final Examination
    Semester 2, 2019

    Time Allowed: 3 hours plus 10 minutes for reading

    100 marks (50% of final grade)

    INSTRUCTIONS

    1. This exam has two sections:


    a. Section A: 40 marks
    b. Section B: 60 marks
    2. Section A is compulsory and has three questions. You are required
    to answer all questions.
    Section B has 8 questions and you are required to answer any
    4 questions.
    3. Write your answers in the answer booklet provided.
    4. This exam is worth 50% of your overall mark. The minimum exam
    mark is 20/50.
    5. Begin answers to each question on a new page.

    1
    SECTION A (40 marks)
    Section A is compulsory. You are requested to answer all questions.

    Question 1 (15 marks)


    Pacific Manufacturing Company manufactures bicycle tyres at a factory and it is expected to
    average 13 minutes. Numerous observations for the time taken to manufacture tyres are
    illustrated below. Based on the sample data given below, construct the appropriate control
    charts. Do the results suggest that the process is in control? Why?

    Sample 1 Sample 2 Sample 3 Sample 4 Sample 5 Sample 6


    12.3 13.2 13.5 14.2 12.4 13.2
    12.8 13.6 12.6 13.8 13.6 13.1
    13.5 13.5 13.4 13.6 13.6 12.7
    13.8 13.6 12.8 13.7 12.5 13.4
    14.2 14.3 12.9 14.3 12.8 12.9
    14.5 13.9 13.5 13.6 12.7 12.3
    14.2 14.3 12.9 14.3 12.8 13.2

    Question 2 (10 marks)


    In a rope manufacturing factory in Fiji, coils of synthetic rope are scrutinized for defects.
    Each coil contains 2000 feet of rope. Twenty rolls have been selected and the number of
    defects per roll is presented below. Construct the appropriate control chart and determine the
    chart's control limits. Does the process appear to be in control? Explain

    Sample Number of Defects Sample Number of Defects


    1 2 11 4
    2 4 12 2
    3 3 13 3
    4 2 14 4
    5 3 15 0
    6 2 16 4
    7 0 17 4
    8 4 18 3
    9 3 19 3
    10 4 20 2

    Question 3 (15 marks)


    Pacific Beverages, a large juice manufacturing company, bottles orange juice with 10 bottling
    machines. A sample of 500 days yielded the following data:
    Number of machine failures 0 1 2 3 4 5 6 7 8
    No of days observed 50 75 25 100 50 75 50 25 50

    (a) Based on the above data, construct the probability distribution of the random variable X
    = the number of machine failures on a given day. Draw a graph of the distribution.
    (b) Find the variance and standard deviation of X.
    (c) What is the probability of at least 2 machine failures on any day?
    (d) What is the probability of more than 4 machine failures on any given day?

    2
    SECTION B (60 marks)
    Section B has eight questions. Answer any four questions. Each question is worth 15
    marks.

    Question 1
    Using examples, explain the process of building the House of Quality (QFD). Using
    examples, discuss the principal benefits of QFD.

    Question 2
    (a) Using appropriate examples, discuss why many organizations that have adopted TQM
    (Total Quality Management) have not been successful.
    (b) Using relevant examples, discuss the challenges that Small Organizations and Nonprofits
    are encountering in establishing a total quality management focus.

    Question 3
    (a) Using appropriate examples, discuss the merits and demerits of the ISO (International
    Standards Organization) standards.
    (b) Using relevant examples, discuss the various types of audit and their usefulness.

    Question 4
    Six Sigma has gathered a significant amount of attention and credibility because of its
    acceptance by many firms. Moreover, the CEO from a large manufacturing organization in
    the South Pacific has heard a lot of success stories about Six Sigma. He doesn’t know what
    Six Sigma is and how it works. He requested you to brief him on Six Sigma. Using relevant
    examples, discuss the Six Sigma philosophy and its key principles. How does it differ from
    TQM (Total Quality Management)? Explain.

    Question 5
    Using examples, discuss the factors that motivate organizations to adopt EMS (environmental
    management system). Explain the purposes of the ERR (environmental risk rating) and how
    it is developed.

    Question 6
    (a) Using appropriate examples, discuss the key competencies and personal characteristics
    that strong leaders must possess.
    (b) Using examples, discuss the key leadership practices for performance excellence.

    Question 7
    (a) Using examples, discuss the five phases that teams typically go through during their life
    cycle.
    (b) Using examples, discuss the key processes that contribute to effective
    recognition and reward.

    Question 8
    Using examples, discuss the balanced scorecard, its usefulness and its four
    constituents. Explain the leading and lagging variables and how are they used
    within a balanced scorecard.

    THE END

    3
    APPENDIX

    Control Chart Factors

    Subgroup A2 D3 D4 d2 d3
    Size
    2 1.880 0.000 3.267 1.128 0.853
    3 1.023 0.000 2.574 1.693 0.888
    4 0.729 0.000 2.282 2.059 0.880
    5 0.577 0.000 2.114 2.326 0.864
    6 0.483 0.000 2.004 2.534 0.848
    7 0.419 0.076 1.924 2.704 0.833

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