This document contains 25 multiple choice questions testing knowledge about knowledge management concepts. It covers topics like the different types of knowledge (procedural, declarative, semantic, tacit, explicit), knowledge management processes (knowledge sharing, discovery, capture), knowledge management technologies, knowledge strategies (codification), and theories related to knowledge sharing behavior (social exchange theory). The goal of knowledge management in organizations is identified as improving organizational performance and innovation.
This document contains 25 multiple choice questions testing knowledge about knowledge management concepts. It covers topics like the different types of knowledge (procedural, declarative, semantic, tacit, explicit), knowledge management processes (knowledge sharing, discovery, capture), knowledge management technologies, knowledge strategies (codification), and theories related to knowledge sharing behavior (social exchange theory). The goal of knowledge management in organizations is identified as improving organizational performance and innovation.
This document contains 25 multiple choice questions testing knowledge about knowledge management concepts. It covers topics like the different types of knowledge (procedural, declarative, semantic, tacit, explicit), knowledge management processes (knowledge sharing, discovery, capture), knowledge management technologies, knowledge strategies (codification), and theories related to knowledge sharing behavior (social exchange theory). The goal of knowledge management in organizations is identified as improving organizational performance and innovation.
This document contains 25 multiple choice questions testing knowledge about knowledge management concepts. It covers topics like the different types of knowledge (procedural, declarative, semantic, tacit, explicit), knowledge management processes (knowledge sharing, discovery, capture), knowledge management technologies, knowledge strategies (codification), and theories related to knowledge sharing behavior (social exchange theory). The goal of knowledge management in organizations is identified as improving organizational performance and innovation.
1. Knowledge means a) Unprocessed facts b) Processed data c) It is always static d) Human understanding of a subject 2. The four classes of knowledge are : procedural, declarative, semantic and _______ . a) Static b) Dynamic c) Episodic d) None of the above 3. Explicit knowledge is a) Tangible b) Physical c) Context dependant d) All of the above 4. Knowledge management is a) Management Information System b) Information Resource Management c) Business Process Reengineering d) All of the above 5. Which of the following is not explicit knowledge? a) Face-to-face conversation b) Commercial publications c) Email d) Database 6. Organisation culture is NOT directly related to a) Value of organization’s KM practices b) Organisation structure c) Rewards and incentives d) Management’s support to people 7. IT infrastructure means a) Databases b) Servers c) Intranet d) All of the above 8. Which of the following is not a KM mechanism? a) Learning – by – doing b) On – the – job Training c) Location – and – size of offices d) Face – to – face meeting 9. Knowledge discovery means a) Sharing of knowledge b) Application of knowledge c) Capturing Knowledge d) Development of new knowledge 10. Other name for ‘community of practice’ a) Special Interest Group b) ‘Vendors and suppliers’ c) ‘Employees of an organisation’ d) Traditional working team 11. Which of the following is NOT a KM Technology for ‘knowledge sharing’ process a) Video conferencing b) AI based acquisition c) Email d) Team collaboration tool 12. Meta ethics focuses on a) Practical tasks b) Specific issues c) Universal truths d) None of the above 13. Objective of Knowledge Management is ‘to minimize loss of ________ memory due to attrition and retirement’ a) Individual b) Team c) Group d) Corporate 14. Common knowledge helps to enhance the value of……. Knowledge by integrating it with the knowledge of others a) An individual expert’s b) A team’s c) Many teams’ d) None of the above 15. The ratio of tacit : explicit knowledge of any organization is a) 80:20 b) 20:80 c) 95:05 d) 05:95 16. Decision support system’s biggest advantage: a) Helps in decision making to solve unstructured and semi-structured problems b) Useful even for non-technical user / manager c) Used only for technical managers d) None of the above 17. The ultimate goal of KM in an organization is a) Increasing profitability b) Improved organizational performance c) Customer relationship d) Innovation 18. Process cycle model gives an organization a) Organisation structure b) Chief knowledge officer’s details c) KM process d) None 19. Choose one or more correct options : Organisation memory includes a) Knowledge stored in people’s minds b) Servers c) Embedded in business process d) Relationship with partners 20. ‘Codification’ as part of Knowledge Strategy means a) Electronic documentation b) People-to-people knowledge sharing c) Develop teams d) None of the above 21. A ‘learning organisation’ means a) Skilled at creating new knowledge b) Transferring knowledge c) Modifying organizational behavior to reflect insights d) All of the above 22. According to the knowledge market culture the most effective period related to a meeting is a) During the meeting b) Interaction one day before the meeting c) Directly before and after the meeting d) None of the above 23. Intrinsic reward for social exchange, according to the social exchange theory is a) Money b) Friendship and social approval c) Material good d) None of the above 24. According to the cultural model of the Distributed Technical Specialists (DTS) which of the following are ‘underlying assumptions’? a) I am alone b) Only my friends will help c) Technical knowledge brings social power d) All the above 25. Tacit knowledge can be captured through a) Identify – Acquire – Refine – Store b) Get – Store – Share c) Assume – Acquire - Store – Share d) None of the above
