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    Cherwell One-Step™ Actions: Challenge: Manual, Inefficient Service Desk Tasks and Workflows

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    George Anadranistakis

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    Cherwell One-Step™ Actions: Challenge: Manual, Inefficient Service Desk Tasks and Workflows

    Uploaded by

    George Anadranistakis
    107 views2 pages

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    cherwell-one-step-actions

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    107 views2 pages

    Cherwell One-Step™ Actions: Challenge: Manual, Inefficient Service Desk Tasks and Workflows

    Uploaded by

    George Anadranistakis

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    DATA SHEET | CHERWELL® SERVICE MANAGEMENT

    CHERWELL ONE-STEP™ ACTIONS

    Challenge: Manual, Inefficient FEATURES


    Service Desk Tasks and Workflows • Automation of simple and complex
    workflows
    Manual IT service management (ITSM) processes are not only inefficient,
    but they also limit the effectiveness of your service desk team. Perform- • Role-based, multi-level security
    ing manual workflows, whether simple or complex, result in miscommu-
    • 100+ out-of-the-box workflows
    nication, errors, and wasted time. In order for routine, yet important
    processes to be initiated and fulfilled effectively, workflows must be • Mobile technician enablement

    planned from start to finish and automated as much as possible. • Graphical setup wizard

    Solution: Cherwell One-Step Actions • Integration with third-party products

    Cherwell One-Steps, which are built into the Cherwell® Service Manage-
    ment platform, allow you to build simple or complex workflows without
    coding or scripting. With One-Steps, you can initiate one or more defined BENEFITS
    actions, such as sending email notifications, prompting knowledge
    • Maximize operational efficiency through
    article review, changing the status of records, warning staff of untouched
    automation of routine tasks
    tickets, and more.
    • Improve end user productivity with faster
    By utilizing One-Steps, you can automate processes without relying on
    time to resolution
    costly development resources—allowing your team to deliver services
    more quickly and cost effectively, and freeing up staff to focus on more • Reduce errors and standardize outcomes
    strategic initiatives. via consistent, automated processes

    • Reallocate technician time to focus on


    more strategic business needs

    • Boost service quality through more


    consistent and efficient service delivery

    © 2017 Cherwell Software, LLC. All Rights Reserved. www.cherwell.com


    KEY FEATURES AND CAPABILITIES:

    Automation of Simple Mobile Technician Enablement


    and Complex Workflows Field staff can quickly perform common tasks such as
    Automate actions against single records, groups of tracking task times, searching for configuration informa-
    records, or pre-defined search results in order to kick off tion based on a barcode scans, attaching pictures to
    activities such as automated request fulfillment, incident incidents, and creating problems from incidents.
    triage, remediation, and standard change execution.
    These actions can be initiated manually or automatically Graphical Setup Wizard
    based on pre-defined conditions or attributes.
    The graphical setup wizard provides simple configuration
    capabilities to manage, create, edit, and delete One-Steps.
    100+ Out-of-the-Box Workflows
    Pre-configured processes are available out-of-the-box, Integration with Third-Party Products
    such as creating problems or new catalog items, canceling
    One-Steps can dynamically call a Web Service in order to
    service orders, and launching password resets. These
    integrate with and exchange data with third-party prod-
    actions can be easily configured to meet your needs.
    ucts.

    Role-Based, Multi-Level Security


    Authorize access to initiate One-Step actions based on
    custom role-based permissions.

    © 2017 Cherwell Software, LLC. All Rights Reserved. The Cherwell name and logo are trademarks of Cherwell Software, LLC.
    All other trademarks, service marks and trade names referenced in this material are the property of their respective owners. www.cherwell.com

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