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Integration Hub Overview

Connect any modern API-enabled system to ServiceNow


What you get:
Digital workflows need to seamlessly connect to hundreds of different business
apps, systems of record, and cloud infrastructure for work to flow efficiently • 175+ spokes with thousands
across the enterprise. Existing systems of record are often siloed but must not be of actions
bypassed, and instead be part of the end-to-end workflow solution. However, • Flow templates
integration complexity is only increasing due to the proliferation of more and (Notifications, Document
more SaaS and on-prem apps, combined with the accelerated pace of digital Management, DevOps,
transformation necessary to succeed in today's rapidly changing environment. CRM, Access Management,
With the average enterprise having over 600 SaaS apps, traditional integration RPA)
approaches such as point-to-point custom integrations and general purpose • Out-of-the-box solutions
iPaaS are no longer fast enough. (Password Reset, Client
Software Distribution, Virtual
In order to accelerate time to value, reduce cost, and deliver integrations at
Agent for Citrix ITSM
scale, Gartner proposes that IT leaders implement SaaS-embedded packaged
Connector, Remote Process
integrations for common use cases in major systems of record. Integration Hub is
Sync, Access Management
the only integration solution that's embedded in the Now Platform and
Automation)
ServiceNow workflows for fastest time to value, lowest TCO, and ease of use with
zero learning curve for all ServiceNow developers. Why it’s valuable:
• Ease of use: Embedded in
Flow Designer, Virtual Agent
Designer, and App Engine
Studio
• Faster time to value with
packaged integrations
• Lower TCO
with development,
maintenance, support, and
upgrades owned by
ServiceNow
Integration Hub is part of Automation Engine – the most complete and cost-effective
set of automation and integration capabilities for ServiceNow.

Enable No Code Automation with out-of-the-box spokes


We fully
Access 175+ spokes – application-specific sets of automation actions and
subflows – to simplify and accelerate integrations and process automation.
automated
Anyone – pro-code developers, low-code admins, no-code analysts – can add routine IT service
spokes to flows with clicks, not code. Spokes take custom integration scripting off
your plate, which eliminates technical debt, unlocks productivity, and speeds
requests, slashed
upgrades. MTTR and freed
up IT service desk
staff to focus on
higher-value
work.
– Steve Munson, Vice President &
CIO, American University
New spokes and enhancements are published monthly by ServiceNow and Technology
Partners in the ServiceNow Store.
Get to value faster with packaged integrations
Natively built for the Now Platform by ServiceNow, packaged integrations help accelerate integration delivery so you
can focus your time on more mission-critical initiatives. With Integration Hub, you’ll get access to predefined
application integrations to automate typical business processes.

Flow templates Out-of-the-box solutions


Rapidly automate common integration patterns such Quickly address top ITSM use cases, such as password
as document management, notifications, and more. reset, client software distribution, and Citrix session resets,
Start quickly by selecting “Add Automation” in App with out-of-the-box Virtual Agent topics, service catalog
Engine Studio to add flows to your low code app. triggers, and Integration Hub spokes for Active Directory,
Azure AD, Okta, Microsoft SCCM, and more.

Build workflows in a familiar Easily connect workflow Create powerful and reusable
interface automations with Virtual custom spokes with Action
Agent Designer
Integration Hub is built into Flow Enable AI-powered self-service by With Action Designer, you can
Designer – so ServiceNow incorporating Integration Hub spokes create custom integrations for
developers, IT generalists, and no- differentiated use cases, and
built into Virtual Agent Designer to
package as spokes for re-use by
code builders can create digital automate common service requests anyone. Action Designer supports
workflows that integrate data and such as Citrix session resets. JavaScript, REST, SOAP, PowerShell,
automation actions with any SSH, and more. You can even copy
external system in one native Now and extend ServiceNow spokes.
Platform experience.

© 2022 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States
and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
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