2021 Salary Guide Administrative

ADMINISTRATIVE
SALARY
GUIDE
Contents
2 Hiring Trends in the United States 23 Administrative Salaries: Canada
12 How to Use Our Salary Tables 27 Adjusting Salaries for Canadian Cities
13 Administrative Salaries: U.S. 29 Trends in Benefits and Perks
17 Adjusting Salaries for U.S. Cities 32 Resources
21 Hiring Trends in Canada 33 About OfficeTeam
The Salary Guide is solely for noncommercial use, and the copyright is the exclusive property of Robert Half International Inc. This guide shall not be reproduced or disseminated in any part
without Robert Half’s written permission. © 2020 Robert Half International Inc.
Quick Links
Hiring Trends:
Hiring Trends in
U.S.
Using the Salary

the United States
Tables
Salaries: U.S.
Administrative professionals today are more Support staff: a key to business
versatile, more autonomous and more critical continuity
Adjusting to a business’s success than ever. And employers
Salaries: U.S. wanting to hire the very best of them are facing In a tougher economic environment than
new challenges. organizations have faced in recent years, tech-
Hiring Trends: savvy and versatile administrative professionals
Canada Robert Half, OfficeTeam’s parent company, are helping businesses stay in business. They
has been reporting on hiring trends and salary are serving as important partners by supporting
Salaries: Canada
forecasts for 70 years. As the world’s leading companies’ efforts to run smoothly and maintain
Adjusting
specialized staffing firm, we are an authority on staff collaboration when many employees and
Salaries: Canada hiring in the administrative profession. This guide executives are working remotely due to the
covers some of the shifts our recruiters have COVID-19 pandemic.
Benefits and Perks identified and the starting salaries we expect to
see for administrative positions in 2021.
Resources
About Us
© 2020 Robert Half International Inc.

2O21 SALARY GUIDE | OFFICETEAM | 2
Quick Links
For firms that have reopened office locations, Administrative skills needed
administrative professionals are helping in 2021
Hiring Trends: create a safer workplace. In many instances,
U.S. they are responsible for implementing Proficiency with the Microsoft Office suite and
physical distancing best practices and other standard tools is no longer enough
Using the Salary in today’s workplace. Companies now seek
Tables
managing a calendar of rotational shifts for
on-site employees. office technology support gurus who can help
Salaries: U.S.
colleagues master videoconferencing platforms
Some office support professionals are also and the latest software, providing particular
74%
Adjusting taking on duties not part of their traditional attention to staff who are working remotely.
Salaries: U.S. purview as various company departments
Whether teams are spread out geographically
have become leaner due to staff furloughs and
Hiring Trends: or physically distanced in the office, soft skills
Canada
layoffs. In short, support professionals are on
are being tested like never before. The best
the front lines of business continuity efforts. of workers want more freedom
administrative professionals know how to
Salaries: Canada to work remotely, even after
get their messages across effectively while
the pandemic.
Adjusting minimizing miscommunications that can
of professionals worry
Salaries: Canada happen when interactions lack a one-on-one, Source: Robert Half survey of more than 1,000
about being in close workers in the U.S.
personal aspect.
Benefits and Perks 56% proximity to colleagues.
Source: Robert Half survey of more

Resources than 1,000 workers in the U.S.
About Us

Quick Links
Hiring Trends:
Top 5 Changes Prompted by
U.S.
Using the Salary

Working During COVID-19
Tables
Salaries: U.S.
United States Canada
Adjusting
Salaries: U.S. 1. More frequent communication 1. More frequent communication
from leadership 38 from leadership 41
Hiring Trends: 37 36
%
Canada 32 30
%
2. Improved collaboration 31 2. Improved collaboration 27
%
3 2
%
Salaries: Canada
%
3. More innovation 3. Better rapport between
0%
7%
Adjusting managers and staff
Salaries: Canada 4. Greater transparency into
business priorities 4. (tie) Greater transparency
Benefits and Perks
into business priorities
5. More efficient processes
Resources
4. (tie) More efficient processes
About Us
Multiple responses were permitted. Top responses are shown.

Source: Robert Half survey of more than 2,800 senior managers in the U.S. and 600 senior managers in Canada
Quick Links
Desired attributes include flexibility and Flexible staffing for greater

versatility to adapt to changing priorities and business resilience
In-Demand
Hiring Trends:
U.S.
work with new technologies. Administrative
professionals also need to be self-directed — With administrative professionals taking on
Tech Skills
knowing what should be done, how to do it more responsibilities that support key business
Using the Salary
• E
lectronic filing and
and when to escalate an issue. initiatives, companies need to help prevent documentation
Tables
these new tasks from overloading staff.
Salaries: U.S. Support for a remote workforce Adopting a flexible staffing model — an easily • Email marketing
adjustable mix of full-time and temporary
Administrative duties have long been handled workers, both in-office and remote — can help. • Google Drive
Adjusting
Salaries: U.S. in person: greeting customers, helping This approach lets managers keep day-to-day
onboard new hires and planning events, as • G
raphic design and
projects on track, access workers with skills that presentation software
Hiring Trends: well as building staff cohesion and maintaining are underrepresented within teams and identify
Canada a positive workplace culture. All those temporary professionals who have potential for • Microsoft 365
responsibilities remain, but many are now future full-time roles.
Salaries: Canada
conducted with a virtual twist. • Online research
Adjusting
Support staff who have transitioned to • Social media
Salaries: Canada of senior managers say
working remotely full time have proven to
their managers that, with the right tools and maintaining morale has
Benefits and Perks
been challenging during
Resources
supplies, they can handle most administrative
responsibilities off-site.
44% the pandemic.
Source: Robert Half survey of more
About Us than 2,800 senior managers in the U.S.

Quick Links
Hiring Trends:
Top 3 Hiring Changes Companies
U.S.
Using the Salary

Made Because of COVID-19
Tables
Salaries: U.S.
Adjusting
Salaries: U.S.
Hiring Trends:
Canada
Conducted Shortened the Advertised
Salaries: Canada remote interviews hiring process fully remote jobs
Adjusting and onboarding
Salaries: Canada
U.S. 54% U.S. 42% U.S. 42%
Benefits and Perks
CANADA 50% CANADA 33% CANADA 32%
Resources
About Us

Source: Robert Half survey of more than 2,400 senior managers in the U.S. and more than 500 senior managers in Canada
Quick Links
Demand for customer support Hiring in the healthcare industry

Hiring Trends: Customer contact centers for government The spread of COVID-19 has dramatically
U.S. agencies as well as for companies specializing increased the workload of healthcare providers
in education, healthcare, medical insurance around the world. That has driven demand for
Using the Salary
and financial services are seeing an uptick skilled administrative staff who support them.
Tables
in activity. Call centers and other types of
Salaries: U.S.
businesses have added chatbot systems to Greater use of telehealth services is prompting
Adjusting
Salaries: U.S.
answer basic queries, but this is not significantly
reducing hiring. Customer service and call
center representatives who can quickly
growth in administrative hiring for the
healthcare field. And demand for medical
coders is accelerating due to an increased
33%
understand the needs and motivations of a volume in insurance claims.
Hiring Trends: company’s clients are still essential.
Canada of workers said they want to
Medical billers are also needed because of pursue a more meaningful or
And as the pandemic drives an increase in an uptick in insurance fraud. In addition,
Salaries: Canada fulfilling position.
e-commerce, companies across industries there is a push in many states to hire contact-
Adjusting are accelerating their plans to use technology tracing workers with the requisite soft skills to Source: Robert Half survey of 573 U.S. workers
who said they’ve had career reconsiderations
Salaries: Canada to enhance customer service and outreach, communicate with people who may have been due to the COVID-19 pandemic
anticipating an even higher demand for exposed to the coronavirus.
Benefits and Perks these professionals.
Resources
About Us

Quick Links
Hiring Trends:
Why Companies Work
U.S.
Using the Salary

With Interim Professionals
Tables
Salaries: U.S. Scale the team Evaluate for a Access

as needed full-time role specialized skills
Adjusting
Salaries: U.S. U.S. 40% U.S. 39% U.S. 37%
Hiring Trends: CANADA 33% CANADA 46% CANADA 33%

Canada
Salaries: Canada
Adjusting
Add flexibility during
Salaries: Canada Alleviate burden changing economic Access support
Benefits and Perks
on full-time staff conditions for special projects
U.S. 32% U.S. 34% U.S. 34%
Resources
CANADA 33% CANADA 28% CANADA 29%
About Us

Source: Robert Half survey of more than 160 HR managers in the U.S. and more than 100 HR
managers in Canada who planned to increase their use of interim professionals
Quick Links
Healthcare administrators continue to employ

artificial intelligence (AI) and other technologies
When freed from handling many hiring
details, managers can concentrate on running
In-Demand
Hiring Trends:
U.S.
to streamline basic scheduling, inquiries and their business and remaining competitive Soft Skills
coding. This is driving demand for professionals in a challenging economic environment.
with strong technical skills as organizations Simultaneously, as HR teams build strategic
Using the Salary • Ability to work independently
Tables
increasingly utilize new tools. plans for their employees’ return to the
workplace, OfficeTeam is uniquely positioned to • Discretion and sound judgment
Salaries: U.S. Help with hiring provide flexible staffing solutions that allow HR
managers to focus on other relevant initiatives. • Emotional intelligence
Adjusting
The economic changes that have created
Salaries: U.S. a greater pool of available skilled talent • Leadership qualities
have also brought about new hiring challenges.
Hiring Trends: An attractive job posting that once might of workers are more • Prioritization and multitasking
Canada have drawn the interest of a couple dozen motivated to work at
an organization that • Problem solving
professionals can now yield a flood of resumes.
Salaries: Canada values its staff during
For already overworked managers, vetting
a large number of applicants comes at a
60% unpredictable times. • Public speaking
Adjusting
Salaries: Canada high cost: time and energy. For this reason, Source: Robert Half survey of 573 • Writing and verbal skills
U.S. workers who said they’ve had
employers are frequently turning to specialized career reconsiderations due to the
Benefits and Perks staffing firms for help. COVID-19 pandemic
Resources
About Us

Quick Links
Hiring Trends:
U.S.
In-Demand Positions In-Demand Credentials
(Remote or In-Office) • Bachelor’s degree
Using the Salary • Call center representative/manager
Tables • Certified administrative professional (CAP)
• Claims processor
Salaries: U.S. • Certified associate in project management (CAPM)
• Customer service representative/manager
Adjusting • Certified professional in learning and
Salaries: U.S. • Data entry specialist performance (CPLP)
Hiring Trends: • Executive assistant • Human resources information systems,

Canada such as HRIP or HRCI
• Human resources assistant
Salaries: Canada • Microsoft Office specialist (MOS)
• Medical executive assistant
Adjusting • Professional in human resources (PHR)
Salaries: Canada • Mortgage assistant
• SHRM* certified professional (SHRM-CP)
Benefits and Perks • Patient services specialist
• SHRM* senior certified professional (SHRM-SCP)
Resources • Receptionist
* Society for Human Resource Management
About Us

Quick Links
More than 8 Why managers say they are concerned

Hiring Trends:
U.S.
in 10 managers
Employee morale has suffered.
Using the Salary
in the U.S. and
Tables Canada are Employees are managing
Salaries: U.S. concerned heavy workloads and
face burnout.
Adjusting
Salaries: U.S.
about retaining
valued employees. Salaries have been cut
Hiring Trends:
with no plans for raises.
Canada
Salaries: Canada Staff are dissatisfied

Adjusting
with management.
Salaries: Canada
Benefits and Perks

Employees have lost interest
in working for the company.
Resources
United States Canada

About Us
Multiple responses were permitted.
Top responses are shown.
Source: Robert Half survey of more than 2,800 senior managers

in the U.S. and 600 senior managers in Canada

Quick Links
Hiring Trends:
How to Use Our Salary Tables
U.S.
Starting salaries for the positions listed in this guide do not include The 50th percentile represents the midpoint salary. The 95th percentile
Using the Salary
bonuses, benefits and other forms of compensation. We break down is typically reserved for candidates who are extremely difficult to find.
Tables
these pay rates into four percentiles to help you customize salary offers An OfficeTeam staffing professional can help you determine where a
Salaries: U.S. for each role. The percentiles account for differences in a candidate’s particular role should fall within the salary percentiles stated in the guide.
level of experience and skills, professional certifications, demand for the
Adjusting role, and the size and complexity of the company that’s hiring.
Salaries: U.S.
Hiring Trends:
Canada 25th 50th 75th 95th
Candidate: Little or no prior Candidate: Average experience Candidate: Above-average Candidate: Exceptionally strong
Salaries: Canada experience in the position; and has the majority of the experience and most or all of skills, expertise and experience,
still developing relevant skills necessary skills the necessary skills; may have often over and above what
Adjusting specialized certifications is necessary; has specialized
Salaries: Canada certifications
Demand: Low Demand: Moderate Demand: High Demand: Very high
Benefits and Perks
Resources
About Us
TITLE 25th 50th 75th 95th
Administrative Senior Executive Assistant 58,750 63,750 74,500 90,000

Executive Assistant 46,000 56,000 69,500 79,750

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Administrative Salaries
Hiring Trends:
UNITED STATES
U.S.

Using the Salary
Tables Administrative Senior Executive Assistant 58,750 63,750 74,500 90,000
Salaries: U.S. Executive Assistant 46,000 56,000 69,500 79,750

Senior Administrative Assistant 41,500 44,500 50,750 62,500
Adjusting
Salaries: U.S. Administrative Assistant 34,750 37,250 42,750 50,000
Entry-Level Administrative Assistant 29,250 33,750 37,250 41,000
Hiring Trends:
Canada Marketing Assistant 35,500 39,000 45,250 53,250
Sales Assistant 33,500 36,250 42,750 47,750
Salaries: Canada
Specialized Assistant — Legal 37,250 43,250 47,250 55,500
Adjusting
Salaries: Canada
Property Management Assistant 28,250 33,250 38,250 49,250
Mortgage Assistant 31,000 33,250 37,000 44,000
Benefits and Perks
Project Assistant/Coordinator 31,750 38,500 41,750 43,750
Resources Purchasing Assistant 31,000 38,000 42,750 52,000
About Us Management Office Manager 44,000 46,250 53,000 69,500

Facilities Manager 45,250 62,500 73,250 93,250

Quick Links
Hiring Trends:
UNITED STATES
U.S.

Using the Salary
Tables Office Services Office/Facilities Coordinator/Assistant 30,250 34,750 40,250 43,500
Salaries: U.S. Office Clerk 26,250 27,750 30,250 36,000

Mail Assistant/Clerk 26,250 28,000 30,000 35,250
Adjusting
Salaries: U.S. File Clerk 26,500 28,250 30,250 35,250
Claims Processor 34,750 36,500 38,750 42,500
Hiring Trends:
Canada Logistics Clerk 29,000 35,750 41,250 54,500
Dispatcher 29,000 33,250 35,500 43,250
Salaries: Canada
Document Control Clerk 27,500 32,500 37,000 42,750
Adjusting
Salaries: Canada
Proofreader 41,000 46,000 53,250 63,750
Presentation Specialist 46,000 51,500 59,250 69,000
Benefits and Perks
Data Entry Senior Data Entry Specialist 32,750 35,000 39,250 45,500
Resources Data Entry Specialist 26,750 30,000 33,500 39,250
About Us Senior Order Entry Specialist 32,750 38,000 43,000 49,000

Order Entry Specialist 27,750 30,750 34,500 38,750

Quick Links
Hiring Trends:
UNITED STATES
U.S.

Using the Salary
Tables Reception Front Desk Coordinator 26,500 29,500 33,750 39,250
Salaries: U.S. Receptionist 26,500 30,000 32,000 35,500

Customer Service/ Customer Service Manager 43,250 48,000 55,250 70,500
Adjusting Call Center
Salaries: U.S. Senior Customer Service Representative 35,500 40,000 45,000 57,250
Customer Service Representative 31,250 33,250 37,250 45,500
Hiring Trends:
Canada Call Center Manager 48,250 54,000 62,250 79,750
Senior Call Center Representative 37,500 42,750 48,750 61,750
Salaries: Canada
Call Center Representative 31,000 34,500 41,000 46,750
Adjusting
Salaries: Canada
Human Resources HR Benefits Specialist/Coordinator 43,000 48,000 56,250 69,250
HR Recruiting Specialist/Coordinator 39,000 44,500 51,750 64,500
Benefits and Perks
HR Assistant 34,000 37,500 43,500 56,000
Resources Administrative Credentialing Specialist 35,250 38,750 45,000 54,000
Healthcare
About Us Patient Registration/Intake/Admissions Clerk 28,250 32,000 36,500 46,500
Insurance Referral Coordinator 30,000 34,000 40,250 50,000
Insurance Verification Clerk 31,000 34,500 39,750 49,750
Insurance Authorization Clerk 32,250 36,250 41,750 53,000

Quick Links
Hiring Trends:
UNITED STATES
U.S.

Using the Salary
Tables Administrative Medical Scheduler 28,750 32,250 37,000 47,500
Healthcare
Salaries: U.S. Medical Front Desk Coordinator 28,000 31,250 35,750 45,000
(continued)
Medical Receptionist 28,250 31,250 35,500 44,250
Adjusting
Salaries: U.S. Electronic Medical Records Specialist 29,500 33,250 38,500 48,750
Medical Coding Manager 60,750 68,000 79,000 99,500
Hiring Trends:
Canada Certified Professional Coder 47,500 53,500 61,750 78,750
Medical Data Entry Specialist 28,250 30,750 34,500 42,750
Salaries: Canada
Patient Access/Services Representative 31,750 35,250 40,750 51,750
Adjusting
Salaries: Canada
Medical Customer Service Representative 31,250 35,000 40,250 51,500
Member Services/Enrollment Manager 51,000 57,500 66,500 83,500
Benefits and Perks
Member Services Representative/Enrollment Specialist 31,500 35,000 40,000 50,500
Resources Provider Relations Specialist 33,500 37,250 43,000 50,000
About Us Medical Executive Assistant 49,250 56,000 63,750 79,250

Medical Office Administrator 40,750 45,750 52,000 66,500
Medical Secretary/Administrative Assistant 33,250 37,000 42,500 53,000

Quick Links
Hiring Trends:
Adjusting Salaries
U.S.
Using the Salary

for U.S. Cities
Tables
Salaries: U.S. Due to cost of living, the availability of talent and other factors, starting salaries vary by market.
We place candidates in cities across the United States, and we use what we learn each year to set
Adjusting regional variances to help guide you in determining pay in your area. Simply increase or decrease
Salaries: U.S. the national starting salary by the percentage listed for your city.
Hiring Trends:
Canada
Alabama California Santa Barbara.......+27%
Birmingham............. -5% Fresno..................... -8% Santa Rosa...........+22%
Salaries: Canada Huntsville................. -5% Irvine................... +30% Stockton.................-13%
Mobile...................-14% Los Angeles..........+32%
Adjusting Monterey.............. +15% Colorado
Salaries: Canada Arizona Oakland...............+34% Boulder................ +19%
Phoenix................ +17% Ontario................+20% Colorado Springs.... +0%
Benefits and Perks Tucson...................+7% Sacramento........... +8% Denver................. +11%
San Diego............+29% Fort Collins............ +0%
Resources Arkansas San Francisco........ +41% Greeley.................. -11%
Fayetteville............... -5% San Jose.............. +40% Loveland.................. -5%
About Us Little Rock................ -5% San Rafael............+32% Pueblo....................-15%

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Connecticut Hawaii Kentucky Duluth................ -20.4%

Hartford............... +17% Honolulu................+7% Lexington.............. -8.5% Minneapolis............+7%
Hiring Trends: New Haven........... +12% Louisville.................. -8% Rochester................+2%
U.S. Stamford............... +31% Idaho St. Cloud................-14%
Boise...................... -11% Louisiana St. Paul...................+4%
Using the Salary Delaware Baton Rouge............ -1%
Tables Wilmington.............+5% Illinois New Orleans........... -1% Missouri
Chicago...............+24% Kansas City........... -0.5%
Salaries: U.S.
District of Columbia Hoffman Estates.... +12% Maine St. Joseph.............. -10%
Washington...........+33% Naperville............. +12% Portland................... -5% St. Louis...............+0.5%
Rockford.................-15%
Adjusting
Florida Maryland Nebraska
Salaries: U.S.
Fort Myers............... -8% Indiana Baltimore................+3% Omaha................. +0%
Jacksonville........... -3.5% Fort Wayne.............-16%
Hiring Trends:
Melbourne............... -9% Indianapolis............. -3% Massachusetts Nevada
Canada Miami/ Boston..................+34% Las Vegas.............. +2%
Fort Lauderdale.....+6% Iowa Springfield.............. +1% Reno...................... +1%
Salaries: Canada Orlando................. +1% Cedar Rapids........... -5%
St. Petersburg.........-1.5% Davenport............... -4% Michigan New Hampshire
Adjusting Tampa.................+0.5% Des Moines............+2% Ann Arbor............... +1% Manchester........... +12%
Salaries: Canada West Palm Beach.....+4% Sioux City...............-16% Detroit................... +0% Nashua................ +14%
Waterloo/ Grand Rapids.........-14%
Benefits and Perks Georgia Cedar Falls.............-12% Kalamazoo........... -20% New Jersey
Atlanta...................+6% Lansing...................-15% Mount Laurel........ +15%
Resources Macon.................. -18% Kansas Paramus.............. +30%
Savannah...............-13% Overland Park........ +1% Minnesota Princeton..............+25%
About Us Bloomington........+6.5% Woodbridge......+26.5%

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New Mexico Toledo....................-14% Greenville................ -4% Virginia

Albuquerque......... -8.5% Youngstown........... -24% Norfolk/
Hiring Trends: South Dakota Hampton Roads...-1.5%
U.S. New York Oklahoma Sioux Falls...............-16% Richmond................ -1%
Albany..................... -4% Oklahoma City........ -7% Tysons Corner.......+32%
Using the Salary Buffalo................. -6.5% Tulsa....................... -7% Tennessee
Tables Long Island...........+25% Chattanooga.......... -11% Washington
New York...........+40.5% Oregon Cool Springs........... +1% Seattle..................+27%
Salaries: U.S.
Rochester.............. -6.5% Portland................ +11% Knoxville................. -11% Spokane................ -18%
Syracuse................-9.7% Memphis.............. -4.5%
Pennsylvania Nashville................+2% Wisconsin
Adjusting
North Carolina Harrisburg............... -5% Appleton.................-15%
Salaries: U.S.
Charlotte.............+3.5% Lehigh Valley.......... +0% Texas Green Bay...........-13.5%
Greensboro........... +0% Philadelphia.......... +15% Austin ....................+9% Madison................. +1%
Hiring Trends:
Raleigh...................+4% Pittsburgh................ -2% Dallas.................. +11% Milwaukee..............+2%
Canada Reading .................. -5% El Paso.................. -28% Waukesha............... +1%
Ohio Fort Worth............ +10%
Salaries: Canada Akron..................... -11% Rhode Island Houston.............. +9.5%
Canton.................. -18% Providence........... +1.5% Midland/Odessa.... +8%
Adjusting Cincinnati............. -2.5% San Antonio............ +1%
Salaries: Canada Cleveland................ -4% South Carolina
Columbus................ -2% Charleston............... -4% Utah
Benefits and Perks Dayton...................-13% Columbia................ -6% Salt Lake City..........+9%
Resources
About Us

Quick Links
Hiring Trends:
U.S.
Using the Salary

Tables Instantly Calculate
Salaries: U.S.
Adjusting
Local Salaries
Salaries: U.S.
Tailor the listed salaries in this guide to your
Hiring Trends:
particular area. Get a custom pay range for
Canada more than 550 cities in just a few clicks with
our Salary Calculator.
Salaries: Canada
Adjusting See Local Salaries

Salaries: Canada
Benefits and Perks
Resources
About Us

Quick Links
Hiring Trends:
Hiring Trends in Canada
U.S.
As companies adapt to a changed business administrative positions. As the use of telehealth
Using the Salary environment, some employers are bringing back for physical and mental wellness increases,
Tables
workers who were temporarily laid off and hiring medical providers are seeking tech-savvy support
Salaries: U.S.
additional administrative professionals for key professionals, including remote customer service
support roles. representatives. HR specialists are also needed to
Adjusting help hire, onboard and train incoming staff.
Salaries: U.S. A cautious recovery
The increasing importance of
Wary of overhiring before revenues sufficiently
Hiring Trends: technology
Canada rebound, some businesses are supplementing
their full-time staff with temporary workers. Technology is helping keep firms running
Salaries: Canada Salaries are likely to remain relatively flat into smoothly. Communication apps, in particular,
2021, although compensation for administrative are allowing employees and customers to
Adjusting
professionals with in-demand technical skills connect remotely. As companies continue to build
Salaries: Canada
and industry-specific experience is increasing. out their digital infrastructure, administrative
Benefits and Perks professionals are playing important support
Hot jobs in healthcare roles. While IT and business transformation
Resources teams are leading the process by identifying
Healthcare jobs are returning faster than those
needs and devising strategies around new
About Us in other industries. Consumers who canceled
artificial intelligence (AI) or cloud-based tools, it
or postponed routine care and elective
is often support staff who first use them and help
procedures due to the COVID-19 pandemic
colleagues learn and increase their efficiency
are rescheduling, prompting medical centers
with them.
and insurance companies to hire for key

Quick Links
Hiring Trends:
What’s in Demand
U.S.
Using the Salary

Tables Positions Credentials
Salaries: U.S. • Administrative assistant • Bachelor’s degree
Adjusting • Call center/customer service representative • Certified administrative professional (CAP)

Salaries: U.S.
• Data entry specialist • Certified associate in project management (CAPM)
Hiring Trends:
• Executive assistant • Certified human resources leader (CHRL)
Canada
• HR benefits coordinator • Certified human resources professional (CHRP)
Salaries: Canada
• Human resources information systems,
Adjusting
Salaries: Canada
Technical Skills such as HRIP or HRCI
• Collaboration software • Microsoft Office specialist (MOS)
Benefits and Perks
• Customer relationship management • Registered professional recruiter (RPR)
Resources
• Document creation
About Us
• Online conferencing
• Social media

Quick Links
Hiring Trends:
CANADA
U.S.

Using the Salary
Tables Administrative Senior Executive Assistant 59,500 64,750 76,250 91,000
Salaries: U.S. Executive Assistant 50,500 57,500 66,250 76,000

Senior Administrative Assistant 47,500 53,000 60,000 72,500
Adjusting
Salaries: U.S. Administrative Assistant 36,250 41,750 47,500 57,250
Entry-Level Administrative Assistant 32,750 36,000 41,250 52,750
Hiring Trends:
Canada Marketing Assistant 36,250 39,750 48,250 60,500
Sales Assistant 37,750 42,250 51,250 61,000
Salaries: Canada
Specialized Assistant — Legal 37,750 41,750 49,250 62,250
Adjusting
Salaries: Canada
Property Management Assistant 34,250 38,500 43,000 51,250
Mortgage Assistant 38,000 42,000 49,250 55,000
Benefits and Perks
Project Assistant/Coordinator 44,500 50,250 57,750 67,250
Resources Purchasing Assistant 42,000 47,500 55,250 60,500
About Us Management Office Manager 45,500 50,000 60,000 78,000

Facilities Manager 55,500 63,250 73,000 92,500
All salaries listed on pages 23-26 are in Canadian dollars.

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Hiring Trends:
CANADA
U.S.

Using the Salary
Tables Office Services Office/Facilities Coordinator/Assistant 32,000 36,250 38,750 46,250
Salaries: U.S. Office Clerk 31,750 33,750 37,750 43,500

Mail Assistant/Clerk 32,000 34,000 39,750 43,500
Adjusting
Salaries: U.S. File Clerk 31,750 33,750 39,000 42,250
Claims Processor 37,000 40,500 46,000 51,000
Hiring Trends:
Canada Logistics Clerk 36,250 40,250 47,500 58,250
Dispatcher 37,250 40,500 47,250 53,500
Salaries: Canada
Document Control Clerk 32,000 39,000 45,000 56,000
Adjusting
Salaries: Canada
Proofreader 49,000 55,750 63,750 68,000
Presentation Specialist 47,250 53,750 60,250 70,250
Benefits and Perks
Data Entry Senior Data Entry Specialist 35,250 38,750 45,250 51,750
Resources Data Entry Specialist 31,750 34,750 39,500 47,750
About Us Senior Order Entry Specialist 38,750 44,000 48,750 54,000

Order Entry Specialist 33,000 40,750 45,000 48,750

Quick Links
Hiring Trends:
CANADA
U.S.

Using the Salary
Tables Reception Front Desk Coordinator 35,500 40,000 45,750 52,000
Salaries: U.S. Receptionist 34,000 37,250 43,250 50,500

Customer Service/ Customer Service Manager 55,000 60,000 79,250 94,250
Adjusting Call Center
Salaries: U.S. Senior Customer Service Representative 42,500 47,750 52,250 62,750
Customer Service Representative 32,750 36,500 39,750 49,750
Hiring Trends:
Canada Call Center Manager 54,000 61,500 71,500 86,750
Senior Call Center Representative 43,750 49,250 56,750 71,500
Salaries: Canada
Call Center Representative 35,500 40,750 45,750 51,750
Adjusting
Salaries: Canada
Human Resources HR Benefits Specialist/Coordinator 51,500 57,750 63,500 69,000
HR Recruiting Specialist/Coordinator 42,250 49,750 55,500 62,500
Benefits and Perks
HR Assistant 40,750 46,250 51,250 59,250
Resources
About Us

Quick Links
Hiring Trends:
CANADA
U.S.

Using the Salary
Tables Administrative Medical Receptionist 36,750 40,500 46,500 57,500
Healthcare
Salaries: U.S. Electronic Medical Records Specialist 38,500 43,750 48,500 63,250
Medical Data Entry Specialist 37,750 40,750 45,500 50,000
Adjusting
Salaries: U.S. Medical Office Administrator 38,500 45,000 51,000 69,250
Medical Secretary/Administrative Assistant 35,750 38,250 47,250 58,250
Hiring Trends:
Canada
Salaries: Canada
Adjusting
Salaries: Canada
Benefits and Perks
Resources
About Us

Quick Links
Hiring Trends:
Adjusting Salaries
U.S.
Using the Salary

for Canadian Cities
Tables
Salaries: U.S. Due to cost of living, the availability of talent and other factors, starting salaries vary by market.
We place candidates in cities across Canada, and we use what we learn each year to set regional
Adjusting variances to help guide you in determining pay in your area. Simply increase or decrease the
Salaries: U.S. national starting salary by the percentage listed for your city.
Hiring Trends:
Canada
Alberta Manitoba Quebec
Calgary...............+3.2% Winnipeg.............. -2.5% Montreal................+2%
Salaries: Canada Edmonton............ +1.5% Quebec City............ -4%
Ontario
Adjusting British Columbia Kitchener/ Saskatchewan
Salaries: Canada Fraser Valley........+0.5% Waterloo............. +0% Regina..................... -4%
Vancouver...............+3% Ottawa................+0.5% Saskatoon................ -3%
Benefits and Perks Victoria.................... -1% Toronto..................+3%
Resources
About Us

Quick Links
Hiring Trends:
U.S.
Using the Salary

Tables
The Demand
Salaries: U.S. for Skilled Talent
Adjusting
Gain insights to help you attract and keep
Salaries: U.S.
the best talent, plus learn about labor
Hiring Trends: market data and in-demand positions.
Canada
Salaries: Canada
Get Full Report
Adjusting
Salaries: Canada
Benefits and Perks
Resources
About Us

Quick Links
Hiring Trends:
Trends in Benefits and Perks
U.S. Benefits and perks can play as significant a role as salary in your ability to attract and retain
top talent. See what other firms offer, and what workers want, so you can keep pace.
Using the Salary
Tables
Salaries: U.S.
Health insurance tops Most wanted benefits Percentage of companies offering
Adjusting
Salaries: U.S. workers’ benefits wish list*
Hiring Trends: Health insurance (U.S.)/extended Life insurance and Leave of absence/
Canada health insurance (Canada) AD&D insurance sabbatical
68% 54% 34%
Salaries: Canada
Adjusting Paid time off** 63% Vision insurance 52% Tuition assistance or
Salaries: Canada reimbursement 33%
Benefits and Perks
Dental insurance Disability insurance (short-
59%
term and/or long-term) 46% Pretax programs*** 26%
Resources
About Us Retirement savings plan 55% Employee assistance program 42%
Footnotes and survey details are on Page 31.

Quick Links
Hiring Trends:
U.S.
Employees want Flexible schedules Most wanted perks
Using the Salary

to work from most valued perk* Percentage of companies offering
Tables home more Flexible work schedules 46%

Salaries: U.S.
Adjusting
Remote work options (separate from stay-at-home orders) 44%
Salaries: U.S.
Hiring Trends:
3 Paid parental leave 33%
Canada
Average number of days per Employee discounts 26%
Salaries: Canada week employees prefer to work
from home after stay-at-home
Adjusting advisories are lifted
Paid time off for volunteer activities 24%
Salaries: Canada
Company-subsidized meals or snacks 21%
Benefits and Perks
Resources
Matching-gifts program for employee donations/fundraising 19%
About Us Unpaid sabbatical 15%
Footnotes and survey details are on Page 31.

Quick Links
Employees’ preferred flexible work options*

Hiring Trends:
U.S.
Flextime/nontraditional
Using the Salary
Tables
eight-hour day 45%
Salaries: U.S.
Adjusting
Completely flexible (40 hours, any time
Salaries: U.S. during workweek and weekend) 44%
Hiring Trends:
Canada
Compressed workweek (e.g., four
Salaries: Canada 10-hour shifts/week) 32%
Adjusting
Salaries: Canada
Benefits and Perks Windowed work (eight hours/day,

any time during workweek) 16%
Resources
About Us
* Multiple responses were permitted. Top responses are shown.

** Paid time off includes vacation, sick days and paid holidays.
*** Examples of pretax programs include commuter benefits, flexible spending accounts and health savings accounts.
Source: Robert Half surveys of 500 HR managers and more than 1,500 workers in the U.S. and Canada

Quick Links
Hiring Trends:
Resources
U.S.
Using the Salary

Tables
Salaries: U.S.
Adjusting
Salaries: U.S.
Hiring Trends:
Canada
Salaries: Canada
10 Lessons for Managing Your The OfficeTeam Blog A Guide to Business Continuity
Adjusting Staff in the COVID-19 Era Management
Salaries: Canada Get help navigating the new business
Explore 10 of the most important environment with insights and advice Protiviti, a Robert Half subsidiary,
Benefits and Perks
things we’ve learned about business, on managing remote teams, the answers the 15 most frequently asked
Resources the workforce and adapting to current hiring landscape and more. questions about keeping your business
change during the pandemic. running through unexpected events.
About Us
Get the Report → Read the Blog → Get the Report →

Quick Links
Hiring Trends:
About OfficeTeam
U.S.
Using the Salary

With 300 locations worldwide, OfficeTeam can provide administrative support for your busy periods,
Tables
seasonal peaks and special projects. We staff on-site and remote executive assistants, customer
Salaries: U.S. service and call center representatives, human resources specialists, medical coders, claims
processors, and other office professionals across the United States and Canada.
Adjusting
Salaries: U.S. Our staffing professionals work closely with you to find the right match for your workplace and
industry. They blend their experience with state-of-the-art matching technology trained on decades
Hiring Trends: of our exclusive placement data. And we back up our service with a satisfaction guarantee.*
Canada
Salaries: Canada
Delivering value to you
Remote staffing options — millions of
Adjusting
candidates and the right setup so they
Salaries: Canada
can work securely from anywhere Contact your local office
Benefits and Perks online or at 1.844.776.7614
Flexible, cost-effective staffing services for personalized assistance
Resources that can scale quickly to meet business in locating top talent for your
demands unique hiring needs.
About Us
Your satisfaction guaranteed*
* Contact your local office for more details.

Achieve more with
OfficeTeam.
1.844.776.7614 | officeteam.com
All trademarks contained herein are the property of their respective owners. © 2020 Robert Half International Inc. All Rights Reserved. An Equal Opportunity Employer M/F/Disability/Veterans. OT-0820
The Salary Guide is solely for noncommercial use, and the copyright is the exclusive property of Robert Half International Inc. This guide shall not be reproduced or disseminated in any part without Robert Half’s
written permission. Protiviti is not licensed or registered as a public accounting firm and does not issue opinions on financial statements or offer attestation services.

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ADMINISTRATIVE

2 Hiring Trends in the United States 23 Administrative Salaries: Canada

13 Administrative Salaries: U.S. 29 Trends in Benefits and Perks

17 Adjusting Salaries for U.S. Cities 32 Resources

21 Hiring Trends in Canada 33 About OfficeTeam

Using the Salary

© 2020 Robert Half International Inc.

Source: Robert Half survey of more

© 2020 Robert Half International Inc.

Using the Salary

Multiple responses were permitted. Top responses are shown.

Desired attributes include flexibility and Flexible staffing for greater

© 2020 Robert Half International Inc.

Using the Salary

Multiple responses were permitted. Top responses are shown.

Demand for customer support Hiring in the healthcare industry

© 2020 Robert Half International Inc.

Using the Salary

Salaries: U.S. Scale the team Evaluate for a Access

Hiring Trends: CANADA 33% CANADA 46% CANADA 33%

Multiple responses were permitted. Top responses are shown.

Healthcare administrators continue to employ

© 2020 Robert Half International Inc.

Hiring Trends: • Executive assistant • Human resources information systems,

© 2020 Robert Half International Inc.

More than 8 Why managers say they are concerned

Salaries: Canada Staff are dissatisfied

Benefits and Perks

United States Canada

Source: Robert Half survey of more than 2,800 senior managers

© 2020 Robert Half International Inc.

Administrative Senior Executive Assistant 58,750 63,750 74,500 90,000

© 2020 Robert Half International Inc.

TITLE 25th 50th 75th 95th

Salaries: U.S. Executive Assistant 46,000 56,000 69,500 79,750

About Us Management Office Manager 44,000 46,250 53,000 69,500

© 2020 Robert Half International Inc.

TITLE 25th 50th 75th 95th

Salaries: U.S. Office Clerk 26,250 27,750 30,250 36,000

About Us Senior Order Entry Specialist 32,750 38,000 43,000 49,000

© 2020 Robert Half International Inc.

TITLE 25th 50th 75th 95th

Salaries: U.S. Receptionist 26,500 30,000 32,000 35,500

© 2020 Robert Half International Inc.

TITLE 25th 50th 75th 95th

About Us Medical Executive Assistant 49,250 56,000 63,750 79,250

© 2020 Robert Half International Inc.

Using the Salary

© 2020 Robert Half International Inc.

Connecticut Hawaii Kentucky Duluth................ -20.4%

© 2020 Robert Half International Inc.

New Mexico Toledo....................-14% Greenville................ -4% Virginia

© 2020 Robert Half International Inc.

Using the Salary

Adjusting See Local Salaries

Benefits and Perks

© 2020 Robert Half International Inc.

© 2020 Robert Half International Inc.

Using the Salary

Adjusting • Call center/customer service representative • Certified administrative professional (CAP)

Hiring Trends: • Executive assistant • Human resources information systems,

Adjusting • Call center/customer service representative • Certified administrative professional (CAP)