ApplicationGuideline PDF

USER OPERATIONAL GUIDE
E-Vesoj
Prepared for the Health & Family Welfare Department,
Government of West Bengal
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Table of Contents
1. Introduction ............................................................................................................................. 7
1.1 Purpose of this manual .................................................................................................... 7
1.2 Who should use this manual ............................................................................................ 7
1.3 Prerequisites..................................................................................................................... 7
1.4 Structure of this manual................................................................................................... 7
2. Security and Access ................................................................................................................. 8
2.1 Signup ............................................................................................................................... 8
2.1.1 Process Flow.......................................................................................................................... 8
2.1.2 Detailed Steps ....................................................................................................................... 8
2.1.3 Screenshot View.................................................................................................................... 9
2.2 Forgot Password ............................................................................................................. 10
2.2.1 Process Flow........................................................................................................................ 10
2.2.2 Detailed Steps ..................................................................................................................... 10
2.2.3 Screenshot View.................................................................................................................. 11
2.3 Logging-in ....................................................................................................................... 12
2.3.1 Process Flow........................................................................................................................ 12
2.3.2 Detailed Steps ..................................................................................................................... 12
2.2.3 Screenshot View ....................................................................................................................... 12
2.3 Logging-out..................................................................................................................... 14
2.3.1 Process Flow........................................................................................................................ 14
2.3.2 Detailed Steps ..................................................................................................................... 14
2.3.3 Screenshot View.................................................................................................................. 14
3. Help ........................................................................................................................................ 16
3.1.1 Process Flow........................................................................................................................ 16
3.1.2 Detailed Steps ..................................................................................................................... 16
3.1.3 Screenshot View.................................................................................................................. 17
4. Track Your Application ........................................................................................................... 18
4.1.1 Process Flow........................................................................................................................ 18
4.1.2 Detailed Steps ..................................................................................................................... 18
4.1.3 Screenshot View.................................................................................................................. 19
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5. View Your License .................................................................................................................. 21
5.1.1 Process Flow........................................................................................................................ 21
5.1.2 Detailed Steps ..................................................................................................................... 21
5.1.3 Screenshot View.................................................................................................................. 22
6. Know Your Firm ..................................................................................................................... 24
6.1.1 Process Flow........................................................................................................................ 24
6.1.2 Detailed Steps ..................................................................................................................... 24
6.1.3 Screenshot View.................................................................................................................. 25
7. Home Page............................................................................................................................. 28
7.1 Payment (With GRIPS) .................................................................................................... 28
7.1.1 Process Flow........................................................................................................................ 29
7.1.2 Detailed Steps ..................................................................................................................... 30
7.1.3 Screen Details...................................................................................................................... 31
8. Excess Payment ..................................................................................................................... 42
8.1.1 Process Flow........................................................................................................................ 42
8.1.2 Detailed Steps ..................................................................................................................... 43
8.1.3 Screen Details...................................................................................................................... 43
9. Apply for New License ........................................................................................................... 48
9.1.1 Process Flow........................................................................................................................ 48
9.1.2 Detailed Steps ..................................................................................................................... 48
9.1.3 Screenshot View.................................................................................................................. 49
10. Registration for Existing License ............................................................................................ 65
10.1 Process Flow............................................................................................................................ 65
10.2 Details ..................................................................................................................................... 65
10.3 Detailed Steps ......................................................................................................................... 65
10.4 Screenshot View...................................................................................................................... 66
11. Apply for Retention of License ....................................................................................... 77
11.1 Process Flow............................................................................................................................ 77
11.2 Details ..................................................................................................................................... 78
11.2.1 Detailed Steps ..................................................................................................................... 78
11.2.2 Detailed Steps ..................................................................................................................... 78
11.2.3 Screenshot View.................................................................................................................. 79
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12 Apply for changing Constitution ............................................................................................ 89
12.1 Process Flow............................................................................................................................ 89
12.1.1 Detailed Steps ..................................................................................................................... 90
12.1.2 Screenshot View.................................................................................................................. 91
13 Apply for changing Premises ................................................................................................. 99
13.1 Process Flow............................................................................................................................ 99
13.1.1 Detailed Steps ................................................................................................................... 100
13.1.2 Screenshot View................................................................................................................ 101
14 Apply for Alteration of Premices ......................................................................................... 108
14.1 Screenshot View.................................................................................................................... 108
15 Apply for changing Proprietorship ...................................................................................... 109
15.1 Process Flow.......................................................................................................................... 109
15.1.1 Detailed Steps ................................................................................................................... 110
15.1.2 Screenshot View................................................................................................................ 111
16 Schedule X Applications....................................................................................................... 118
16.1 Process Flow.......................................................................................................................... 118
16.2 Detailed Steps ....................................................................................................................... 118
16.3 Screenshot View.................................................................................................................... 119
16 View Saved/Submitted Applications ................................................................................... 124
17.1 Process Flow.......................................................................................................................... 124
17.2 Detailed Steps ....................................................................................................................... 124
17.3 Screenshot View.................................................................................................................... 125
18 TB Notification Report ......................................................................................................... 134
18.1 Process Flow.......................................................................................................................... 135
18.2 Detailed Steps ....................................................................................................................... 136
18.3 Screenshot View.................................................................................................................... 137
19 Application Guideline .......................................................................................................... 143
19.1 Process Flow.......................................................................................................................... 143
19.2 Detailed Steps ....................................................................................................................... 143
19.3 Screenshot view .................................................................................................................... 144
20 Applications ......................................................................................................................... 145
20.1 Process Flow.......................................................................................................................... 145
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20.2 Detailed Steps ....................................................................................................................... 145
20.3 Screenshot View.................................................................................................................... 145
21 Change Password................................................................................................................. 148
21.1 Process Flow.......................................................................................................................... 148
21.2 Detailed Steps ....................................................................................................................... 148
21.3 Screenshot View.................................................................................................................... 148
22 Submission of Application ................................................................................................... 149
22.1 Process Flow.......................................................................................................................... 149
22.2 Detailed Steps ....................................................................................................................... 149
22.3 Screenshot View.................................................................................................................... 150
21.1.1 Change of Competent Person in charge / Qualified Persons (Editing Pharmacist) ..... 153
21.1.1.1 Process Flow.................................................................................................................. 154
21.1.1.2 Detailed Steps ............................................................................................................... 154
21.1.1.3 Screenshot View............................................................................................................ 155
21.1.2 Addition of Competent Person in charge / Qualified Persons (Adding Pharmacist) ... 161
21.1.2.1 Process Flow.................................................................................................................. 162
21.1.2.2 Detailed Steps ............................................................................................................... 163
21.1.2.3 Screenshot View............................................................................................................ 164
21.1.3 Validity Certificate ........................................................................................................ 170
21.1.3.1 Process Flow.................................................................................................................. 171
21.1.3.2 Detailed Steps ............................................................................................................... 172
21.1.3.3 Screenshot View............................................................................................................ 173
21.1.4 No Conviction Certificate ............................................................................................. 178
21.1.4.1 Process Flow.................................................................................................................. 179
21.1.4.2 Detailed Steps ............................................................................................................... 180
21.1.4.3 Screenshot View............................................................................................................ 181
21.1.5 Surrender of license (Close Medicine shop) ................................................................ 187
21.1.5.1 Process Flow.................................................................................................................. 188
21.1.5.2 Detailed Steps ............................................................................................................... 189
21.1.5.3 Screenshot View............................................................................................................ 190
23 View Saved/Submitted Post License Applications .............................................................. 196
23.1 Process Flow.......................................................................................................................... 198
23.2 Detailed Steps ....................................................................................................................... 199
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23.3 Screenshot View.................................................................................................................... 201
24 Approved and Rejected Post License Applications ............................................................. 205
24.1 Process Flow.......................................................................................................................... 205
24.2 Detailed Steps ....................................................................................................................... 206
24.3 Screenshot View.................................................................................................................... 206
25 Feedback ...................................................................................................................... 208
25.1.1 Process Flow...................................................................................................................... 208
25.1.2 Detailed Steps ................................................................................................................... 208
25.1.3 Screenshot View................................................................................................................ 209
26 Edit Profile .................................................................................................................... 211
26.1.1 Process Flow...................................................................................................................... 211
26.1.2 Detailed Steps ................................................................................................................... 211
26.1.3 Screenshot View................................................................................................................ 212
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1. Introduction
1.1 Purpose of this manual
This manual is designed to provide you with an understanding of the E-Vesoj System Software.
The manual lists the various features and functions that are available whilst assisting you in
carrying out each task with step by step instructions and guidance. Visual screens are captured
to improve clarity and understanding of a function.
1.2 Who should use this manual
This manual is intended User of medicine shops.
1.3 Prerequisites
Users should have a basic understanding of using a computer, keyboard and mouse. In
addition, being able to understand basic functions of a web browser will be beneficial as well
as elements such as pop-up windows. In some cases, more than one web page may be open;
User should have knowledge of using and navigating to a different ‘Tab’ when required. Many
of the terms and functions however are common across the Software including buttons such
as ‘Submit’, ‘Edit’, ‘Update’ and ‘View’.
1.4 Structure of this manual
This manual will be organized in line with the Software menu screen and in the same
hierarchical structure. Chapters within this manual are sequenced in the same order as the
main menu headings and have the precise title names as the headings.
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2. Security and Access
2.1 Signup
This section of the User manual describes how to apply for a new drug license. User will
register you with the details. And also get OTP after submitting application and also email
verification.
2.1.1 Process Flow
User Appllicant Name, Email Id,

Mobile No, Landline, Applicant
Building No, Applicant User clicks 'Submit'
Street,P.O,P.S,City/Village,Pass button
word, Confirm Password ,Enter
Captcha
Submit enter OTP User Get a OTP
2.1.2 Detailed Steps
Enter valid User Applicant Name, Email Id, Mobile No, Landline, Applicant Building No,
Applicant Street, P.O, P.S, City/Village, Password, Confirm Password, and Enter Captcha.
1. Click Submit.
2. Enter OTP.
3. Click ‘Submit’ button.
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2.1.3 Screenshot View
This is the User log-in screen
This is the OTP screen
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2.2 Forgot Password
This section of the User manual describes what the User will do once he forgets the password.
The User will click on the Forgot Password link on the login screen. The User will be navigated
to the ‘reset your password’ page where the user will enter his/her registered email id and
click on submit button. An email will be sent to the user with the directions to reset his /her
password.
2.2.1 Process Flow
The User will be navigated

The User will click on the to the ‘reset your
Forgot Password link on the password’ page where the
user will enter his/her
login screen.
registered email id and
click on submit button.
An email will be sent to the

user with the directions to
reset his /her password.
• The User will click on the Forgot Password link on the login screen.
• The User will be navigated to the ‘reset your password’ page where the user will enter his/her
registered email id and click on submit button.
• An email will be sent to the user with the directions to reset his /her password.
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The User will click on the Forgot Password link on the login screen.
The User will be navigated to the ‘reset your password’ page where the user will enter his/her
registered email id and click on submit button. An email will be sent to the user with the
directions to reset his /her password.
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2.3 Logging-in
This section of the User manual describes how a User will log-in to the application. It is the first
thing that will be seen on opening the application (as seen in 2.1.3screenshot below). Each
User will have a unique Username and Password which must be entered.
2.3.1 Process Flow
User enters valid User enters valid

User clicks 'Login'
User Name into Password into
button
'User Name' field 'Password' field
User is navigated to
the Dashboard
1. Enter valid User name into ‘User Name’ field (see 2.1.3 Screenshot displaying all Mandatory
fields required for log-in)
2. Enter valid password into ‘Password’ field
3. User enters the ‘captcha’ as provided. If the User is unable to understand the ‘captcha’ he/she
may reload the ‘captcha.’
4. Click ‘Login’ button (User will be directed to Dashboard – see 2.1.3 Screenshot)
This is the User log-in screen
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This is the Dashboard screen
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2.3 Logging-out
This section of the User manual describes how a User will log-out of the Software. When the
User has finished using the Software User may choose to log-out by selecting the ‘Log Out’
button on the Main Menu screen (as seen in 2.2.3screenshot below). When using a shared
computer it is recommended to log-out when finished to prevent other Users from using the
Application with your log-in credentials.
2.3.1 Process Flow
User will be navigated

User can 'Log Out' of
User clicks the 'Log back to the 'Log In'
the application at any
Out' button screen (as seen in 2.1.3
point
Log In Screenshot)
1. At any point User can log out of the Application

2. User clicks ‘Log Out’ button on top right hand side of the screen (see 2.2.3 screenshots below)
3. User will be logged out of the application and navigated back to the Log In Menu
This is the Main Menu screen which displays the ‘Log Out’ button. User clicks ‘Log Out’ when
they are finished with the Application.
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After clicking the ‘Log Out’ button, User is navigated back to the ‘Log In’ screen
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3. Help
On the Login screen the User will find the link “Help”. The User will click on the link and will be
navigated to the User Manual. In the User Manual the User will be able to see all the
procedures and functions they require to know.
3.1.1 Process Flow
On the Login screen the The User will click on the

User will find the link link and will be navigated
“Help”. to the User Manual.
In the User Manual the

User will be able to see all
the procedures and
functions they require to
know.

 On the Login screen the User will find the link “Help”.
 The User will click on the link and will be navigated to the User Manual.
 In the User Manual the User will be able to see all the procedures and functions they require to
know.
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On the Login screen the User will find the link “Help”.
The User will click on the link and will be navigated to the User Manual. In the User Manual the User
will be able to see all the procedures and functions they require to know.
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4. Track Your Application
On the Login screen the User will find the link “Track your Application”. The User will click on
the link and will be navigated to the Track your Application screen. Over here the User will
enter a ‘Application no’ and click on ‘Search’ button. Details of the Application will be
displayed. The User may click on the ‘Try another’ button in case he/she wishes to search with
another application no.
4.1.1 Process Flow
The User will click on the

On the Login screen the
link and will be navigated
User will find the link “Track
to the Track your
your Application”.
Application screen.
Over here the User will

The User may click on the
enter a ‘Application no’
‘Try another’ button in
and click on ‘Search’
case he/she wishes to
button. Details of the
search with another
Application will be
application no
displayed.

 On the Login screen the User will find the link “Track your Application”.
 The User will click on the link and will be navigated to the Track your Application screen.
 Over here the User will enter a ‘Application no’ and click on ‘Search’ button. Details of the
Application will be displayed.
 The User may click on the ‘Try another’ button in case he/she wishes to search with another
application no
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On the Login screen the User will find the link “Track your Application”.
The User will click on the link and will be navigated to the Track your Application screen. Over here the
User will enter a ‘Application no’ and click on ‘Search’ button. Details of the Application will be
displayed. The User may click on the ‘Try another’ button in case he/she wishes to search with another
application no.
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5. View Your License
On the Login screen the User will find the link “View your License”. The User will click on the
link and will be navigated to the View Your License screen. Over here the User will enter a valid
license no and click on ‘Get Details’ button. Details of the license will be displayed. The User
may click on the ‘Try Again’ button in case he/she wishes to search with another license no. If
an invalid license no. is inserted a popup appears with the message ‘Please enter correct
License no.’
5.1.1 Process Flow
The User will click on Over here the User will

On the Login screen the the link and will be enter a valid license no
User will find the link navigated to the View and click on ‘Get Details’
“View your License”. Your License screen. button.
If an invalid license no. The User may click on

is inserted a popup the ‘Try Again’ button in
Details of the license
appears with the case he/she wishes to
will be displayed.
message ‘Please enter search with another
correct License no.’ license no.

 On the Login screen the User will find the link “View your License”.
 The User will click on the link and will be navigated to the View Your License screen.
 Over here the User will enter a valid license no and click on ‘Get Details’ button.
 Details of the license will be displayed.
 The User may click on the ‘Try Again’ button in case he/she wishes to search with another license
no.
 If an invalid license no. is inserted a popup appears with the message ‘Please enter correct License
no.’
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On the Login screen the User will find the link “View your License”.
The User will click on the link and will be navigated to the View Your License screen. Over here the User
will enter a valid license no and click on ‘Get Details’ button. Details of the license will be displayed. The
User may click on the ‘Try Again’ button in case he/she wishes to search with another license no.
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If an invalid license no. is inserted a popup appears with the message ‘Please enter correct License no.’
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6. Know Your Firm
On the Login screen the User will find the link “Know Your Firm”. The User will click on the
‘Know Your Firm” button and will be navigated to the Know Your Firm page. The User will then
select the District. In case of Kolkata User will have to select Post Office. The User Selects
Police Station in case of Other Districts. The User finally clicks on ‘Search’ button to view the
details of their firms.
6.1.1 Process Flow
The User will click on

On the Login screen the the ‘Know Your Firm”
The User will then select
User will find the link button and will be
the District.
“Know Your Firm”. navigated to the Know
Your Firm page.
The User finally clicks on The User Selects Police In case of Kolkata User
‘Search’ button to view Station in case of Other will have to select Post
details of their firms. Districts. Office.

 On the Login screen the User will find the link “Know Your Firm”.
 The User will click on the ‘Know Your Firm” button and will be navigated to the Know Your Firm
page.
 The User will then select the District.
 In case of Kolkata User will have to select Post Office.
 The User Selects Police Station in case of Other Districts.
 The User finally clicks on ‘Search’ button to view details of their firms.
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On the Login screen the User will find the link “Know Your Firm”.
The User will click on the ‘Know Your Firm” button and will be navigated to the Know Your Firm page.
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The User will then select the District. In case of Kolkata User will have to select Post Office
The User Selects police Station in case of Other Districts
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The User finally clicks on ‘Search’ button to view r details of their firms.
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7. Home Page
If the User has not used GRIPS to make payment till now
then:-
7.1 Payment (With GRIPS)
The Payment any application can only be done with GRIPS in E- Vesoj software. The User can apply for
New License, Apply for Renew License, Apply for Change in Constitution, Apply for Change in Premises,
Apply for Alteration Premises, Apply for Change in Proprietor (Death Case) and Apply for Schedule X.
The User will have to pay Rs 3000 in case he is applying for both Bio and Non-Bio License, Rs 1500 if he
is applying for either Bio or Non-Bio license or he will pay Rs 500 if applying for Schedule X. The user
will receive an e-Challan at success of application.
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7.1.1 Process Flow
The User will click on Payment
from Menu ribbon and select The User can also directly click on Apply for new
Make Payment from license, renew license, Change in constitution etc
dropdown and then click on the hyperlinked message “Click
here to enter payment information” in Step 1 to
go to payment
Next the User will be Navigated to Amount

Details Screen where he/she selects the The User will arrive at depositor
Payment mode and fills in all details of the details page where he will fill in
amount the details of the depositor
The User is now

The user clicks ok and navigated to the GRIPS
The User clicks submit and another popup apprears portal where he clicks
a popup appears asking to with the generated confirm to confirm the
confirm the payment. Reference no. payment
the GRN no is now displayed A popup appears asking Next a list of banks is
and now the user clicks on the whether the User is sure displayed from which
hyperlinked path way of the to continue to payment the user selects
selected bank to continue for with selected bank respective bank
payment
The User Clicks success to

The User is navigated to the complete payment procedure
Test Bank Page where the and the e-Challan is
amount GRN no., and a generated. The user can take
Success button is visible aprint out of the e-Challan
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1. The User will click on Payment from Menu ribbon and select Make Payment from dropdown.
2. The User can also directly click on Apply for new license, renew license, Change in constitution
etc and then click on the hyperlinked message “Click here to enter payment information” in
Step 1 to go to payment.
3. The User will arrive at depositor details page where he will fill in the details of the depositor.
4. Next the User will be navigated to Amount Details Screen where he/she selects the Payment
mode and fills in all details of the amount.
5. The User clicks submit and a popup appears asking to confirm the payment.
6. The user clicks ok and another popup appears with the generated Reference no.
7. The User is now navigated to the GRIPS portal where he clicks confirm to confirm the payment.
8. Next a list of banks is displayed from which the user selects respective bank.
9. A popup appears asking whether the User is sure to continue to payment with selected bank.
10. The GRN number is now displayed and now the user clicks on the hyperlinked path way of the
selected bank to continue for payment.
11. The User is navigated to the Test Bank Page where the amount GRN no., and a Success button
is visible.
12. The User Clicks success to complete payment procedure and the e-Challan is generated. The
user can take a print out of the e-Challan.
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7.1.3 Screen Details
The User will click on Payment from Menu ribbon and select Make Payment from dropdown.
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The User can also directly click on Apply for new license, renew license, Change in constitution
etc and then click on the hyperlinked message “Click here to enter payment information” in
Step 1 to go to payment.
The User will arrive at depositor details page where he will fill in the details of the depositor.
Next the User will be navigated to Amount Details Screen where he/she selects Online
Payment or Counter Payment from the Payment mode and fills in all details of the amount.
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The User clicks submit and a popup appears asking to confirm the payment.
The user clicks ok and another popup appears with the generated Reference no.
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The User is now navigated to the GRIPS portal where he clicks confirm to confirm the payment.
Next a list of banks is displayed from which the user selects respective bank.
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A popup appears asking whether the User is sure to continue to payment with selected bank.
The GRN number is now displayed and now the user clicks on the hyperlinked path way of the
selected bank to continue for online payment or Counter Payment.
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The User is navigated to the Test Bank Page where the amount GRN no., and a Success button
is visible.
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In Case of Counter Payment the User is navigated to the Test Bank Page where he/she finds a
hyperlinked message asking him/her to ‘Go to GRIPS.
On clicking ‘Go to GRIPS’ the user is navigated to GRIPS page where he views two options
‘Print’ and ‘Click to complete process’.
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On clicking Print the Challan is downloaded in pdf format. The user can take a print out of the
downloaded Challan for future purpose.
On clicking ‘Click to Complete Process’ the User is navigated to GRIPS portal. Over here the
User clicks on Challan Search.
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The user is now navigated to a page where he/she finds different modes of downloading the
Challan. The User selects whichever mode convenient and proceeds to download challan.
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The User Clicks success to complete ‘Online Payment’ procedure and the e-Challan is
generated. The user can take a print out of the e-Challan.
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8. Excess Payment
The Excess Payment is the method of payment used by those applicants who are applying for both Bio
and Non-Bio License but who are not paying the entire sum of money at once but in installments. We
already know that the User will have to pay Rs 3000 in case he is applying for both Bio and Non-Bio
License, Rs 1500 if he is applying for either Bio or Non-Bio license or he will pay Rs 500 if applying for
Schedule X. Now the user who is applying for both Bio and Non-Bio License can decide to pay the
amount in installment rather than at once. In this case after generation of Form 19 when the user will
try to upload the signed and scanned from back into the system it will be blocked asking the user to
complete the payment before uploading the form. It is then the User will go back to the home page and
click on view submitted applications. The User will arrive at Submitted Applications page where he/she
will view a list of submitted applications. The user can find out the respective application by searching
with the reference number. The user will see that in the payment status it is written as incomplete.
Once found the user will click on the Action button adjacent to it and will select ‘Excess Payment’ from
dropdown. The User will once again will be re directed to payment procedure and GRIPS portal to
complete payment. On completion of which the user will be able to upload the Form 19 back into the
system.
8.1.1 Process Flow
In this case after generation of Form 19 It is then the User will go back to the
when the user will try to upload the home page and click on view
signed and scanned from back into the submitted applications. The User will
system it will be blocked asking the user arrive at Submitted Applications page
to complete the payment before where he/she will view a list of
uploading the form submitted applications
Once found the user will click on the The user can find out the respective
Action button adjacent to it and will application by searching with the
select ‘Excess Payment’ from dropdown. reference number. The user will see
The User will once again will be re that in the payment status it is written
directed to payment procedure and as incomplete.
GRIPS portal to complete payment
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1. In this case after generation of Form 19 when the user will try to upload the signed and
scanned from back into the system it will be blocked asking the user to complete the payment
before uploading the form.
2. It is then the User will go back to the home page and click on view submitted applications. The
User will arrive at Submitted Applications page where he/she will view a list of submitted
applications.
3. The user can find out the respective application by searching with the reference number. The
user will see that in the payment status it is written as incomplete.
4. Once found the user will click on the Action button adjacent to it and will select ‘Excess
Payment’ from dropdown. The User will once again will be re directed to payment procedure
and GRIPS portal to complete payment.
8.1.3 Screen Details
In this case after generation of Form 19 when the user will try to upload the signed and
scanned from back into the system it will be blocked asking the user to complete the payment
before uploading the form.
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It is then the User will go back to the home page and click on view submitted applications. The
User will arrive at Submitted Applications page where he/she will view a list of submitted
applications.
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The user can find out the respective application by searching with the reference number. The
user will see that in the payment status it is written as processing. Once found the user will
click on the Action button adjacent to it and will select ‘Excess Payment’ from dropdown. The
User will be navigated to Payment details screen where the User will enter Application and
Depositor’s details. A new feature has been added that is ‘Payment Calculation’. On clicking
Payment calculation the User will view the entire statement.
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The User will once again will be re directed to payment procedure and GRIPS portal to
complete payment.
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9. Apply for New License
You will get this option after selecting Application from menu ribbon after login. Here, you have to Click
Application with GRIPS.
9.1.1 Process Flow
Home page will come as select Application

Login With GRIPS
the welcome page
Select the method of Click on Apply.

application (online/off line) Select what you are
and proceed. applying for
1. Login to the application

2. Home page will come as the welcome page.
3. Click on for Application and select Application With GRIPS.
4. Click on Apply.
5. Select what you are applying for.
6. Select the method of application (online/off line) and proceed.
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Log in to the application. Home page will come as the welcome page.
Click on for Application and select Application with GRIPS.
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Click on Apply.
Select what you are applying for.
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Select the method of application (online/off line) and proceed.
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Detailed Steps:
Apply from Online.
In the first part of online form fill up user have to fill up all the mandatory fields and click on ‘next’
button.
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After completing first part of the application form user have to enter all the additional information
form for grant of licenses to Sell Drug
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User can preview the field up application form before moving to next step. User can rectify his fields if
user mistakes some fields.
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After checking preview of the first 2 page of the filled up application form, user will click on next button
and it will redirect to the 3rd page of the application form where user have to provide the staff and
owner details along with owners picture and signature.
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User can also preview the section before clicking on next button as shown in the screenshot. It will view
the last 3 page. User can edit only the current page before moving to last page.
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User will click on next page and it will redirect to the last page of application document where user will
upload all the necessary documents as shown in below screenshot. User can only upload the document
which are marked mandatory (*) there.
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User will click on submit after uploading the entire required document. It will redirect to the below
mentioned page where user have to generate form19 with respect to the generated form number.
User will also receive an SMS “Your form has been submitted successfully. Please upload the signed
statutory Form 19 and provide your payment information BRN and GRN No. Your application
Number is 156” to their registered mobile number which User inserted in the application form.
User will generate Form19 and save it in the specific location. After that User will sign the form with the
current date.
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User has to scan the document after inserting their signature and date. After that user will select the
form number and Upload the scanned form 19 document. User will receive a popup that your signed
Form 19 is uploaded successfully.
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After uploading the signed Form 19 a pop will appear with the text “Your signed Form 19 uploaded
successfully”. Upon clicking on close button the page will redirect to the home page.
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User will again click on “Apply for New license” and move to step 3 and click on “Click here to enter
payment information”
Submit the payment information. Click here to enter payment information
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After submit a popup will occur that Your payment details saved successfully. Upon clicking on close
button the page will redirect to Home page
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User will also receive a SMS to their registered mobile phone which is as follows:
“Your process is complete. Await receipt subject to payment verification”
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10. Registration for Existing License
10.1 Process Flow
Click on for
Home page will come Registartion for
Login
as the welcome page
Existing License
10.2 Details
This option will allow the user to enter the valid / existing licenses in the system which was given to the
user manually (i.e. not from the system). Once you enter this license details in the system, then only it
can be renewed through system. It can be only being done in online. Offline option is not available for
renewal.
10.3 Detailed Steps

 Login to the application
 Home page will come as the welcome page.
 Click on for Registration for Existing License.
 Fill up the form with valid details of existing licenses which is not system generated.
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10.4 Screenshot View
User will click on “Registration for Existing License”.
User has to fill up the form with respect to the existing license and its application details
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User updates the required fields and click on next
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User will preview the fill up form by clicking on preview button.
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After preview if User has nothing to edit he can move to next step by clicking on “next “Button”. I t will
move to 3rd phase. Here staff details and owner details are specified. At least one user image and
signature is mandatory here.
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After filling up 3rd phase of the form user can preview the entire 3 pages of fill up application form and
can edit the current page if required.
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After filling up 3rd phase of the form the user will have to click next button which will redirect him/her
to the final page where the user will have to upload all his documents.
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After filling up 3rd phase of the form user have to upload the required document. Previous document if
user has submitted previously is optional rest 3 mandatory documents a user has to upload there and
they are Upload license receipt, Upload Drug License Bio., Upload Drug License Non Bio. After submit
user will receive this below mentioned SMS that “Your registration form has been submitted
successfully. Please wait for approval by LA. Your application number is 158”.
After this step the application will directly submitted to License authority. After LA’s approve the
application, the old license will placed in the system with the same license number. User will get a SMS
“Your registration application has been approved by LA; you can now apply online for renewal. Your
application number is 158”.
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11. Apply for Retention of License
 Application with GRIPS
11.1 Process Flow
Home page will come as Click on Application

Login
the welcome page menu
Click on for Apply for If payment done clicks Click on Application

Retention on Apply button with GRIPS
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11.2 Details
This option will allow the user to apply for retention of license / certificate. But for applying for
retention, user must enter the license / certificate details in the system for the option “Existing license”.
It can be only done online. Offline option is not available for retention. Once user enter the existing
License / Certificate and click on show, all fields will appear automatically in the system. Only few
features user can fill up there as rest of the sections are blocked and it cannot be changeable. It can be
only applicable after online payments with GRIPS are done. Offline mode of payment is not accepted for
Retention of License.
Home license
number and page Click on Application
Login to the application
will come as the menu
welcome page.
If payment is done
Click on for Apply Click on Application
click on Apply
for Retention with GRIPS
button

2. Home license number and page will come as the welcome page.
3. Click on Application menu
4. Click on Application with GRIPS
5. If payment is done click on Apply button
6. Click on for Apply for Retention
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Step 1: User will click on “Application” menu and a drop down will appear. Now click on “Application
with GRIPS” button.
Step 2: User will click “Apply” Button, but this will only show if your only payment is done with respect
to the mentioned form number as shown in the screenshot.
Step 3: Upon clicking on “Apply” button a pop will appear. User will now click on “Retention”
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Step 4: Retention form will appear. User will type the License number and click on Show. As shown in
the above screenshot. The application form will be auto populated with respect to the provided License
number. But if the License number is invalid it will show error message in a pop up. User has to type the
License number and click on button “show” as shown below.
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Upon clicking on show system will show the populated data of the application form with respect to the
License Number.
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User will click on Next button
User will click on next button
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User will upload the necessary documents
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After uploading the document, User will get an OTP confirmation, which OTP will send to User’s
registered mobile number. After confirmation of OTP it will redirect to “view saved application” page
User will view the submitted application there or will search the application by form number as shown
below.
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User will click on “Action” button and will get 2 options “Excess Payment” & “Retention”. If payment
amount is perfectly done, user will click on “Retention” button. But if the payment Challan details
mismatch retention of license will be restricted. Restriction details are mentioned in other section below
User will receive a popup that your retention is successful as shown below.
User will also receive a SMS to their registered mobile phone which is as follows:
“Your Retention has been issued”
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12 Apply for changing Constitution
For applying Change in Constitution User can change and maintain the following
 Name of firm
 Nature of firm
 Area of firm
 Height of firm
 Is it for an application due to change in constitution of a Licensed Firm? If so, please
note the date of such change and manner. (Change date, manner)
 Image signature upload staff record entry and document upload.
12.1 Process Flow
User will click the link User will type the

User will click “Apply Click here to fill the License number and
for Changing application form online, click on Show. The
Constitution” Button as shown in the below application form will be
screenshot. Upon clicking auto populated with
the link the application respect to the provided
form for Changing License number. But if
Constitution will appear. the License number is
invalid it will show error
message in a pop up.
Upload all necessary
documents. The necessary items
are highlighted in red. Once the
documents are uploaded and Enter registered
Submit button is clicked an OTP Pharmacist details.
is generated which is sent to the Upload identity Note that the User
registered phone number of the proof, photo and will not be able to
user. enter the OTP and click ok signature. edit all fields except
to proceed. “Type of Firm” and
“Nature of Firm”
(Marked in Bold in
the screenshot
below) in this form.
Sign the Form 19 Note: As the User

Once the application is and upload back successfully applies for
successful the User arrives into the system. Change in Constitution the
at the Form 19 Generation When this is done duration of the validity of
screen. Here the user has the user is directed the application is changed
to click the “Generate to the payment automatically and now is
Form 19” button to screen. calculated from the date
download form 19. of the change applied
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 User will click “Apply for Changing Constitution” Button

 User will click the link Click here to fill the application form online, as shown in the below
screenshot. Upon clicking the link the application form for Changing Constitution will appear.
 User will type the License number and click on Show. The application form will be auto populated
with respect to the provided License number. But if the License number is invalid it will show error
 Note that the User will not be able to edit all fields except “Type of Firm” and “Nature of Firm”
(Marked in Bold in the screenshot below) in this form.
 Enter registered Pharmacist details. Upload identity proof, photo and signature.
 Upload all necessary documents. The necessary items are highlighted in red. Once the documents
are uploaded and Submit button is clicked an OTP is generated which is sent to the registered phone
number of the user. enter the OTP and click ok to proceed.
 Once the application is successful the User arrives at the Form 19 Generation screen. Here the user
has to click the “Generate Form 19” button to download form 19.
 Sign the Form 19 and upload back into the system. When this is done the user is directed to the
payment screen.
 Note: As the User successfully applies for Change in Constitution the duration of the validity of the
application is changed automatically and now is calculated from the date of the change applied
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Step 1: User will click “Apply for Changing Constitution” Button
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Step 2: User will click the link Click here to fill the application form online, as shown in the below
screenshot. Upon clicking the link the application form for Changing Constitution will appear.
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Step 3: User will type the License number and click on Show. The application form will be auto
populated with respect to the provided License number. But if the License number is invalid it will show
error message in a pop up.
Step 4: Note that the User will not be able to edit all fields except “Type of Firm” and “Nature of Firm”
(Marked in Bold in the screenshot below) in this form.
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Step 5: Enter registered Pharmacist details. Upload identity proof, photo and signature.
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Step 6: Upload all necessary documents. The necessary items are highlighted in red. Once the
documents are uploaded and Submit button is clicked an OTP is generated which is sent to the
registered phone number of the user. enter the OTP and click ok to proceed.
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Step 7: Once the application is successful the User arrives at the Form 19 Generation screen. Here the
user has to click the “Generate Form 19” button to download form 19.
Step 8: Sign the Form 19 and upload back into the system. When this is done the user is directed to the
payment screen.
Note: As the User successfully applies for Change in Constitution the duration of the validity of the
application is changed automatically and now is calculated from the date of the change applied.
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13 Apply for changing Premises
For applying Change in Premises User can change and maintain the following
 Address related all fields

 Premises Type
 Area of firm
 Height of firm
 Staff record entry and document upload.
13.1 Process Flow
User will click the link Click

here to fill the application User will type the
User will click License number and click
“Apply for form online, as shown in
the below screenshot. on Show. The
Changing application form will be
Premises” Button Upon clicking the link the
application form for auto populated with
Changing Premises will respect to the provided
appear. License number. But if
the License number is
invalid it will show error
documents. The necessary
items are highlighted in red. Enter registered
Once the documents are Pharmacist
details. Upload Note that the User will
uploaded and Submit button not be able to edit all
is clicked an OTP is generated identity proof,
photo and fields except “Nature of
which is sent to the Firm”, “Address Line 1 &
registered phone number of signature.
2” and “Actual floor
the user. enter the OTP and space area” (Marked in
click ok to proceed. Bold in the screenshot
Note: As the User

Once the application is Sign the Form 19 and successfully applies for
successful the User arrives at upload back into the Change in Premises the
the Form 19 Generation system. When this is duration of the validity of
screen. Here the user has to done the user is the application is changed
click the “Generate Form 19” directed to the automatically and now is
button to download form 19. payment screen. calculated from the date
of the change applied
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 User will click “Apply for Changing Premises” Button

screenshot. Upon clicking the link the application form for Changing Premises will appear.
 Note that the User will not be able to edit all fields except “Nature of Firm”, “Address Line 1 & 2”
and “Actual floor space area” (Marked in Bold in the screenshot below) in this form.
number of the user. enter the OTP and click ok to proceed.
payment screen.
 Note: As the User successfully applies for Change in Premises the duration of the validity of the
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Step 1: User will click “Apply for Changing Premises” Button
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screenshot. Upon clicking the link the application form for Changing Premises will appear.
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Step 4: Note that the User will not be able to edit all fields except “Nature of Firm”, “Address Line 1 &
2” and “Actual floor space area” (Marked in Bold in the screenshot below) in this form.
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registered phone number of the user. enter the OTP and click ok to proceed.
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payment screen.
Note: As the User successfully applies for Change in Premises the duration of the validity of the
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14 Apply for Alteration of Premices
For applying Alteration of Premises, User can change and maintain the following
 Premises Type
 Area of firm
 Height of firm
 Staff record entry and document upload.

Step 1: User will click “Apply for Changing Proprietor” Button
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15 Apply for changing Proprietorship
For applying Change in Proprietorship User can change and maintain the following
 Nature of firm
 Premises Type
 Image signature upload staff record entry and document upload.
15.1 Process Flow
User will click User will click the link Click

“Apply for here to fill the application User will type the License
Changing form online, as shown in the number and click on Show.
Proprietor” Button below screenshot. Upon The application form will be
clicking the link the auto populated with respect
application form for to the provided License
Changing Proprietorship will number. But if the License
appear. number is invalid it will show

documents. The necessary
items are highlighted in red.
Once the documents are Enter registered
uploaded and Submit button is Pharmacist details.
clicked an OTP is generated Upload identity Note that the User will
which is sent to the registered proof, photo and not be able to edit all
phone number of the user. signature. fields except “Nature of
Enter the OTP and click ok to Firm”, and “Actual floor
proceed. space area” (Marked in
Bold in the screenshot
Once the application is Sign the Form 19 and

successful the User arrives at upload back into the
the Form 19 Generation system. When this is done Note: As the User
screen. Here the user has to the user is directed to the successfully applies for
click the “Generate Form 19” payment screen. Change in Proprietorship
button to download form 19. the duration of the validity
of the application is
changed automatically and
now is calculated from the
date of the change applied
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 User will click “Apply for Changing Proprietor” Button

screenshot. Upon clicking the link the application form for Changing Proprietorship will appear.
 Note that the User will not be able to edit all fields except “Nature of Firm”, and “Actual floor space
area” (Marked in Bold in the screenshot below) in this form.
number of the user. Enter the OTP and click ok to proceed.
payment screen.
 Note: As the User successfully applies for Change in Proprietorship the duration of the validity of the
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Step 1: User will click “Apply for Changing Proprietor” Button
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screenshot. Upon clicking the link the application form for Changing Proprietorship will appear.
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Step 4: Note that the User will not be able to edit all fields except “Nature of Firm”, and “Actual floor
space area” (Marked in Bold in the screenshot below) in this form.
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registered phone number of the user. Enter the OTP and click ok to proceed.
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payment screen.
Note: As the User successfully applies for Change in Proprietorship the duration of the validity of the
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16 Schedule X Applications
User will click on Schedule X menu on the home page. User will arrive on Apply for License page. Over
here the User will click on the hyperlink to view Payment information. User will be navigated to
payment page. User will click on Apply button. A list of options will appear from which User will select
'Schedule X'. User will be redirected to 'Drug License Application Form'. User will fill up the form
accordingly and finally click on the 'Submit' button. Note: User will only opt for Schedule X in case of
some special drugs and medicines. Also User required bio and non bio both valid license to apply.
Retention is also applicable on these drugs.
16.1 Process Flow
Over here the

User will click User will click
User will arrive User will be
on Schedule X on the
on Apply for navigated to
menu on the hyperlink to
License page. payment page.
home page. view Payment
information.
User will be User will click

Note: User will only opt for redirected to 'Drug on Apply
Schedule X in case of some License Application button. A list of
special drugs and medicines. Form'. User will fill options will
Retention is also applicable on up the form appear from
these drugs. accordingly and which User will
finally click on the select 'Schedule
'Submit' button. X'.
16.2 Detailed Steps
• User will click on Schedule X menu on the home page.
• User will arrive on Apply for License page.
• Over here the User will click on the hyperlink to view Payment information.
• User will be navigated to payment page.
• User will click on Apply button. A list of options will appear from which User will select
'Schedule X'.
• User will be redirected to 'Drug License Application Form'. User will fill up the form accordingly
and finally click on the 'Submit' button.
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• Note: User will only opt for Schedule X in case of some special drugs and medicines. Retention
is also applicable on these drugs.

User will click on Schedule X menu on the home page.
User will arrive on Apply for License page. Over here the User will click on the hyperlink to view
Payment information.
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User will be navigated to payment page. User will click on Apply button.
A list of options will appear from which User will select 'Schedule X'.
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User will be redirected to 'Drug License Application Form'. User will fill up the form accordingly and
finally click on the 'Submit' button. Note: User will only opt for Schedule X in case of some special drugs
and medicines. Retention is also applicable on these drugs
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1. View Saved/Submitted Applications
You will get this page after login. Here, you have Click View Saved/Submitted Applications and view the
application which you are already submitted.
17.1 Process Flow
Click on for View

Home page will come Saved/Submitted
Login
as the welcome page
Applications
17.2 Detailed Steps

3. Click on for View Saved/Submitted Applications.
4. Click Action Button and options list and also update Edit Pharmacists, Edit Attachments, and Edit
application not permitted.
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Step 1: User will click on “View Saved/ Submitted Application”
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Step 2: User will view a list of submitted application with these following fields (SL. /Application No,
Application Date, Establishment Name, Applicant Name, District, Status, Inspection Date, Remarks,
Action). In the form status will view the current status of application. Such as processing status
indicates application is not completed by either user or ant Licensing authority, issued and approved
application indicated that license are issued and rejected status indicates the license is rejected by
licensing authority. Action button will be shown blank by default but once Inspection authority permits
user to allow edit it will be activated and user can modify some fields accordingly.
However, while re inspecting if the license authority is not satisfied with the modifications he may
request the inspection authority to once again activate the ‘Action’ button so that the User may rectify
the errors once again.
The LA can Show cause the User if not satisfied with the details submitted. On being show caused the
user will have to reply back with show caused documents. User receives a mail if any defect is found in
inspection. A period of 15 days is given to the User to revert back. If User rectifies and replies back
within the time period in mail with attachment then the application is sent for hearing. If the User fails
to respond within time period he is given a reminder for the same time period. If the User fails to
respond for the 2nd time the application is rejected.
After submission a hearing will take place at the court. After the hearing the LA if satisfied will issue
the License otherwise reject it.
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Step 3: Below screenshot showing the action menu is blank which indicates either the license is issued
or the application edit is not permitted from IA.
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Step 4: User will check the remarks from IA and edit the submitted application form. User will edit the
application from in 3 part and they are Edit Registration Data, Edit Staff Details, and Edit Document
Upload. Each submits will disable the options (Edit Registration Data, Edit Staff Details and Edit
Document Upload).
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Step One: Edit Registration Data
User will click on “Edit Registration Data “button and it will show the populated fill up form of first page
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After User submits the edited form it will not show again in the Action button as shown in below
screenshot.
Step 2: Edit Staff Details
User will now edit the staff details by clicking the button “Edit Staff Details”.
User will modify the field and click on Submit. On submit
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Step 3: Edit Document Upload
User will upload required document
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Upon submit user cannot modify it further. User will get the below mentioned output after editing
completed
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18 TB Notification Report
The TB Notification Report has been introduced so that pharmacies or Drug dispensing units across the
state will be able to collect information about TB patients in their areas which in turn will help the Govt.
to monitor the number of TB patients under its jurisdiction. To do this the User will login to the Drug
license software (E-Vesoj). On the home page the User will find the link to “TB Notification Report”. The
User will click on the link and will be navigated to the “TB Notification reporting format for Pharmacy,
Chemist & Druggist” page. On this page the User will find list of applications with Name of Applicant,
Name of Firm and Address is provided. Adjacent to each application there is an ‘Action Button’. As the
User clicks on the Action button an option is displayed – ‘Submit TB Report’. The User clicks on ‘Submit
TB Report’ and is navigated to the report page where Name of the Reporting (pharmacy), Telephone
(with STD), Mobile Number, Complete Address, Year and Month is prefilled. The User selects ‘Whether
Anti TB Drug has been sold for the month’. If the User selects ‘no’ then nothing opens and the User
clicks on Submit Report upon which a popup is displayed that the report is submitted successfully. If
the user selects ‘yes’ then a format is displayed where the User enters Name of TB Patient(surname
first), Father's/Husband's name, Age(yrs), Sex(Male/Female/Transgender), GoI issued Identification
number, Complete residential address, Patient District, PIN No, Patient Phone number, Date of Tb
Diagnosis, Date of Tb treatment initiation, Date of prescription, Date of Dispensing Medicines, Number
of Days for which Medicines dispensed, Name of treating medical practitioner(Prescriber) and Address
& Registration no. of treating medical practitioner. If the user wants to add more details he/she will
click on the ‘Add Row’ option under action column and proceed. Once everything is filled the User will
click on Submit Report upon which a popup is displayed that the report is submitted successfully.
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18.1 Process Flow
The User will login to the Drug license The User will click on the link and will
software (E-Vesoj). On the home page be navigated to the “TB Notification
the User will find the link to “TB reporting format for Pharmacy,
Notification Report”. Chemist & Druggist” page.
On this page the User will find list of

As the User clicks on the Action button applications with Name of Applicant,
an option is displayed – ‘Submit TB Name of Firm and Address is provided.
Report’. Adjacent to each application there is
an ‘Action Button’.
The User clicks on ‘Submit TB Report’ and

is navigated to the report page where If the User selects ‘no’ then nothing
Name of the Reporting (pharmacy), opens and the User clicks on Submit
Telephone (with STD), Mobile Number, Report upon which a popup is
Complete Address, Year and Month is displayed that the report is submitted
prefilled. The User selects ‘Whether Anti successfully.
TB Drug has been sold for the month’.
If the user selects ‘yes’ then a format is displayed where the User enters Name of TB
Patient(surname first), Father's/Husband's name, Age(yrs),
Sex(Male/Female/Transgender), GoI issued Identification number, Complete residential
address, Patient District, PIN No, Patient Phone number, Date of Tb Diagnosis, Date of Tb
treatment initiation, Date of prescription, Date of Dispensing Medicines, Number of Days
for which Medicines dispensed, Name of treating medical Practitioner(Prescriber) and
Address & Registration no. of treating medical practitioner. If the user wants to add more
details he/she will click on the ‘Add Row’ option under action column and proceed. Once
everything is filled the User will click on Submit Report upon which a popup is displayed
that the report is submitted successfully.
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18.2 Detailed Steps
1. The User will login to the Drug license software (E-Vesoj). On the home page the User will find the link
to “TB Notification Report”.
2. The User will click on the link and will be navigated to the “TB Notification reporting format for
Pharmacy, Chemist & Druggist” page.
3. On this page the User will find list of applications with Name of Applicant, Name of Firm and Address is
provided. Adjacent to each application there is an ‘Action Button’.
4. As the User clicks on the Action button an option is displayed – ‘Submit TB Report’.
5. The User clicks on ‘Submit TB Report’ and is navigated to the report page where Name of the Reporting
(pharmacy), Telephone (with STD), Mobile Number, Complete Address, Year and Month is prefilled.
The User selects ‘Whether Anti TB Drug has been sold for the month’.
6. If the User selects ‘no’ then nothing opens and the User clicks on Submit Report upon which a popup is
displayed that the report is submitted successfully.
7. If the user selects ‘yes’ then a format is displayed where the User enters Name of TB Patient(surname
of Days for which Medicines dispensed, Name of treating medical Practitioner(Prescriber) and Address
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The User will login to the Drug license software (E-Vesoj). On the home page the User will find the link
to “TB Notification Report”.
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The User will click on the link and will be navigated to the “TB Notification reporting format for
Pharmacy, Chemist & Druggist” page. On this page the User will find list of applications with Name of
Applicant, Name of Firm and Address is provided. Adjacent to each application there is an ‘Action
Button’.
As the User clicks on the Action button an option is displayed – ‘Submit TB Report’.
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The User clicks on ‘Submit TB Report’ and is navigated to the report page where Name of the Reporting
(pharmacy), Telephone (with STD), Mobile Number, Complete Address, Year and Month is prefilled.
The User selects ‘Whether Anti TB Drug has been sold for the month’.
If the User selects ‘no’ then nothing opens and the User clicks on Submit Report upon which a popup is
displayed that the report is submitted successfully.
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If the user selects ‘yes’ then a format is displayed where the User enters Name of TB Patient(surname
of Days for which Medicines dispensed, Name of treating medical Practitioner(Prescriber) and Address
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19 Application Guideline
You will get this page after login. Here, you have Click Application Guideline and view the User manual.
19.1 Process Flow
Home page will come Click on for

Login
as the welcome page Application Guideline
19.2 Detailed Steps

3. Click on for Application Guideline.
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19.3 Screenshot view
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20 Applications
You will get this page after login. Here, you have Click Application menu >> Print Application and view
the Applications and details of applications and Form 19 also. Get print out of application.
20.1 Process Flow
Home page
will come as Get Print
Click on for Click Print
Login the out of the
Application Application
welcome application
page
20.2 Detailed Steps

3. Click on for Application menu >> Print Application.
4. Choose the application number
5. Print the application by clicking on hyperlinked form number.
Step 1:
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Step 2:
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User can take the print out of the form by clicking on the button “Print” and also user can check all the
uploaded document by clicking on” Download” link. As shown in the above screenshot.
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21 Change Password
You will get this page after login. Here, you have Click Change password and submit for change
password.
21.1 Process Flow
Enter Old
Password,New
Change
Login
Password
Password,Confi Submit
rm New
Password
21.2 Detailed Steps

2. Click change Password.
3. Click enter Old Password, New Password, Confirm New Password
4. Click on Submit.
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22 Submission of Application
User will select “Submission of Application”. User will redirect to “Submission of

Application” page. There are 5 types of „Submission of Application‟ which are mentioned
in the below screenshot. User will enter old license number and click on „Show‟ button, if
the mobile number mismatches it will ask for OTP. User will enter OTP and click on
„Submit‟ button. If the OTP matches it will open the details with respect to the license
number provided. Now User will start the Submission of Application work as per their
requirement.
22.1 Process Flow
There are 5 types of

User will select “Submission ‘Submission of Application’
of Application”. User will be User will enter old license
redirected to “Submission of number and click on ‘Show’
Application” page. button, if the mobile number
mismatches it will ask for OTP.
User will enter OTP and

click on ‘Submit’ button.
Now User will start the
If the OTP matches it will
Submission of Application work
open the details with
as per their requirement.
respect to the license
number provided.
22.2 Detailed Steps
 User will select “Submission of Application”. User will be redirected to “Submission

of Application” page.
 There are 5 types of „Submission of Application‟ User will enter old license number
and click on „Show‟ button, if the mobile number mismatches it will ask for OTP.
 User will enter OTP and click on „Submit‟ button. If the OTP matches it will open the
details with respect to the license number provided.
 Now User will start the Submission of Application work as per their requirement.
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User will select “Submission of Application”.
User will redirect to “Submission of Application” page.
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There are 5 types of „Submission of Application‟ which are mentioned in the below
screenshot.
User will enter old license number and click on „Show‟ button, if the mobile number
mismatches it will ask for OTP.
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User will enter OTP and click on „Submit‟ button.
If the OTP matches it will open the details with respect to the license number provided.
Now User will start the Submission of Application work as per their requirement.
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21.1.1 Change of Competent Person in charge / Qualified Persons
(Editing Pharmacist)
For changes in existing Pharmacist details User will open submission of Application
form and opens the Application category list. User will select “Change of Competent
Person in charge / Qualified Persons” from the “Application Category” dropdown. Then
they will enter their existing valid license number and click on “Show” button. It will open
the details based on existing valid license number in non editable mode. In the last
section User will click on “Next” button. It will open the existing pharmacist details
section where User cannot add a new Pharmacist as the add button is disable here but
can modify existing pharmacist details. After modifying the Pharmacist details User will
click on „Submit‟ button. A popup will arise as shown below. User will upload a
document and write a reason for these Pharmacist changes. After that User will enter
their OTP for confirmation and „Submit‟ the Application. The application will redirect to
"View Saved/Submitted Post License Applications" and stored there. The application
sent to Licensing Authority (LA).
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21.1.1.1 Process Flow
Then they will enter

For changes in User will select
their existing valid
existing Pharmacist “Change of
license number and click
details User will open Competent Person in
on “Show” button. It will
submission of charge / Qualified
open the details based
Application form and Persons” from the
on existing valid license
opens the Application “Application
number in non editable
category list. Category” dropdown.
mode.
In the last section User will click

After modifying on “Next” button. It will open
User will upload a the Pharmacist
document and the existing pharmacist details
details User will section where User cannot add a
write a reason for click on ‘Submit’
these Pharmacist new Pharmacist as the add
button. A popup button is disabled here but can
changes. will arise. modify existing pharmacist
details.
After that User will enter their OTP

for confirmation and ‘Submit’ the The application will
Application. The application will be be forwarded to
redirected to "View Licensing Authority
Saved/Submitted Post License (LA).
Applications" and stored there.
21.1.1.2 Detailed Steps
• For changes in existing Pharmacist details User will open submission of Application
form and opens the Application category list.
• User will select “Change of Competent Person in charge / Qualified Persons” from
the “Application Category” dropdown.
• Then they will enter their existing valid license number and click on “Show” button. It
will open the details based on existing valid license number in non editable mode.
• In the last section User will click on “Next” button. It will open the existing pharmacist
details section where User cannot add a new Pharmacist as the add button is
disabled here but can modify existing pharmacist details.
• After modifying the Pharmacist details User will click on „Submit‟ button. A popup will
arise.
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• User will upload a document and write a reason for these Pharmacist changes.
• After that User will enter their OTP for confirmation and „Submit‟ the Application. The
application will be redirected to "View Saved/Submitted Post License Applications"
and stored there.
• The application will be forwarded to Licensing Authority (LA).
21.1.1.3 Screenshot View

For changes in existing Pharmacist details User will open submission of Application
form and opens the Application category list.
User will select “Change of Competent Person in charge / Qualified Persons” from the
“Application Category” dropdown. Then they will enter their existing valid license
Page 155 of 213

number and click on “Show” button.
It will open the details based on existing valid license number in non editable mode.
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In the last section User will click on “Next” button
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It will open the existing pharmacist details section where User cannot add a new
Pharmacist as the add button is disable here but can modify existing pharmacist details.
After modifying the Pharmacist details User will click on „Submit‟ button.
A popup will arise as shown below
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User will upload a document and write a reason for these Pharmacist changes. After
that User will enter their OTP for confirmation and „Submit‟ the Application.
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The application will redirect to "View Saved/Submitted Post License Applications" and
stored there. The application sent to Licensing Authority (LA).
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21.1.2 Addition of Competent Person in charge / Qualified Persons
(Adding Pharmacist)
For adding new Pharmacist details User will open submission of Application form and
opens the Application category list. User will select “Addition of Competent Person in
charge / Qualified Persons” from the “Application Category” dropdown. Then they will
enter their existing valid license number and click on “Show” button. It will open the
details based on existing valid license number in non editable mode. In the last section
User will click on “Next” button. It will open the existing pharmacist details section where
User can add new Pharmacist but cannot modify existing pharmacist details. User will
scroll the horizontal scroller and click on Add Row button. User will enter new
Pharmacist details in the new created row. After adding the Pharmacist details User will
click on „Submit‟ button. A popup will arise as shown below. User will upload a
document and write a reason for this new Pharmacist addition. After that User will enter
their OTP for confirmation and „Submit‟ the Application. The application will redirect to
"View Saved/Submitted Post License Applications" and stored there. The application
sent to Licensing Authority (LA).
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User will select “Addition

For adding new Pharmacist
of Competent Person in
details User will open
charge / Qualified
submission of Application
Persons” from the
form and opens the
“Application Category”
Application category list.
dropdown.
In the last section User

will click on “Next”
button. It will open the
It will open the details Then they will enter
existing pharmacist
based on existing valid their existing valid
details section where
license number in non license number and
User can add new
editable mode. click on “Show” button.
Pharmacist but cannot
modify existing
pharmacist details.
User will scroll the

After adding the
horizontal scroller and User will upload a
Pharmacist details User
click on Add Row document and write a
will click on ‘Submit’
button and enter new reason for this new
button. A popup will
Pharmacist details in Pharmacist addition.
arise.
the new created row.
The application will be After that User will

The application will be redirected to "View enter their OTP for
forwarded to Licensing Saved/Submitted Post confirmation and
Authority (LA). License Applications" ‘Submit’ the
and stored there. Application.
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 For adding new Pharmacist details User will open submission of Application form
and opens the Application category list.
 User will select “Addition of Competent Person in charge / Qualified Persons” from
the “Application Category” dropdown.
 Then they will enter their existing valid license number and click on “Show” button.
 It will open the details based on existing valid license number in non editable mode.
 In the last section User will click on “Next” button. It will open the existing
pharmacist details section where User can add new Pharmacist but cannot modify
existing pharmacist details.
 User will scroll the horizontal scroller and click on Add Row button and enter new
Pharmacist details in the new created row.
 After adding the Pharmacist details User will click on „Submit‟ button. A popup will
arise.
 User will upload a document and write a reason for this new Pharmacist addition.
 After that User will enter their OTP for confirmation and „Submit‟ the Application.
 The application will be redirected to "View Saved/Submitted Post License
 The application will be forwarded to Licensing Authority (LA).
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For adding new Pharmacist details User will open submission of Application form and
opens the Application category list.
User will select “Addition of Competent Person in charge / Qualified Persons” from the
number and click on “Show” button.
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It will open the existing pharmacist details section where User can add new Pharmacist
but cannot modify existing pharmacist details.
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User will scroll the horizontal scroller and click on Add Row button
User will enter new Pharmacist details in the new created row
After adding the Pharmacist details User will click on „Submit‟ button.
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User will upload a document and write a reason for this new Pharmacist addition. After
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21.1.3 Validity Certificate
For applying Validity Certificate User will open „Submission of Application form‟ and
opens the Application category list. User will select “Validity Certificate” from the
number and click on “Show” button. It will open the details based on existing valid
license number in non editable mode. In the last section User will click on “Next” button.
Registered Pharmacist details will appear but in non editable format. User will click on
„Submit‟ button. A popup will arise. User will upload a document and write a reason for
the Validity Certificate. After that User will enter their OTP for confirmation and „Submit‟
the Application. The application will be redirected to "View Saved/Submitted Post
License Applications" and stored there. The application will be sent to Licensing
Authority (LA).
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For applying Validity Certificate User

User will select “Validity Certificate”
will open ‘Submission of Application
from the “Application Category”
form’ and opens the Application
dropdown.
category list.
It will open the details based on Then they will enter their existing
existing valid license number in non valid license number and click on
editable mode. “Show” button.
In the last section User will click on User will click on ‘Submit’ button. A
“Next” button. Registered Pharmacist popup will arise. User will upload a
details will appear but in non editable document and write a reason for the
format. Validity Certificate.
After that User will enter their OTP

for confirmation and ‘Submit’ the
The application will be sent to Application. The application will be
Licensing Authority (LA). redirected to "View Saved/Submitted
Post License Applications" and stored
there.
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 For applying Validity Certificate User will open „Submission of Application form‟ and
 User will select “Validity Certificate” from the “Application Category” dropdown.
 In the last section User will click on “Next” button. Registered Pharmacist details will
appear but in non editable format.
 User will click on „Submit‟ button. A popup will arise. User will upload a document
and write a reason for the Validity Certificate.
The application will be redirected to "View Saved/Submitted Post License
 The application will be sent to Licensing Authority (LA).
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For applying Validity Certificate User will open „Submission of Application form‟ and
User will select “Validity Certificate” from the “Application Category” dropdown. Then
they will enter their existing valid license number and click on “Show” button.
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„Submit‟ button
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User will upload a document and write a reason for the Validity Certificate. After that
User will enter their OTP for confirmation and „Submit‟ the Application.
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21.1.4 No Conviction Certificate
For applying No Conviction Certificate User will open „Submission of Application form‟
and opens the Application category list. User will select “No Conviction Certificate” from
the “Application Category” dropdown. Then they will enter their existing valid license
„Submit‟ button. A popup will arise. User will upload a document and write a reason for
the No Conviction Certificate. After that User will enter their OTP for confirmation and
„Submit‟ the Application. The application will be redirected to "View Saved/Submitted
Post License Applications" and stored there. The application will be sent to Licensing
Authority (LA).
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For applying No Conviction

User will select “No
Certificate User will open
Conviction Certificate”
‘Submission of Application form’
from the “Application
and opens the Application
Category” dropdown.
category list.
In the last section User

will click on “Next” It will open the details Then they will enter
button. Registered based on existing valid their existing valid
Pharmacist details will license number in non license number and
appear but in non editable mode. click on “Show” button.
editable format.
User will click on

‘Submit’ button. A After that User will The application will be
popup will arise. User enter their OTP for redirected to "View
will upload a document confirmation and Saved/Submitted Post
and write a reason for ‘Submit’ the License Applications"
the No Conviction Application. and stored there.
Certificate.
The application will be

sent to Licensing
Authority (LA).
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 For applying No Conviction Certificate User will open „Submission of Application

form‟ and opens the Application category list.
 User will select “No Conviction Certificate” from the “Application Category”
dropdown.
and write a reason for the No Conviction Certificate.
 The application will be redirected to "View Saved/Submitted Post License
Page 180 of 213

For applying No Conviction Certificate User will open „Submission of Application form‟
User will select “No Conviction Certificate” from the “Application Category” dropdown.
Then they will enter their existing valid license number and click on “Show” button.
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„Submit‟ button
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User will upload a document and write a reason for the No Conviction Certificate. After
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21.1.5 Surrender of license (Close Medicine shop)
For applying “Surrender of License” User will open „Submission of Application form‟ and
opens the Application category list. User will select “Surrender of License” from the
„Submit‟ button. A popup will arise as shown below. User will upload a document and
write a reason for the Surrender of license (Close Medicine shop). After that User will
enter their OTP for confirmation and „Submit‟ the Application. The application will
redirect to "View Saved/Submitted Post License Applications" and stored there. The
application will be sent to Licensing Authority (LA).
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For applying “Surrender of License” User

User will select “Surrender of License”
will open ‘Submission of Application
from the “Application Category”
form’ and opens the Application
dropdown.
category list.
It will open the details based on existing Then they will enter their existing valid
valid license number in non editable license number and click on “Show”
mode. button.
User will click on ‘Submit’ button. A

In the last section User will click on
popup will arise. User will upload a
“Next” button. Registered Pharmacist
document and write a reason for the
details will appear but in non editable
Surrender of license (Close Medicine
format.
shop).
After that User will enter their OTP for

confirmation and ‘Submit’ the
The application will be sent to Licensing Application. The application will be
Authority (LA). redirected to "View Saved/Submitted
Post License Applications" and stored
there.
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 For applying “Surrender of License” User will open „Submission of Application form‟
 User will select “Surrender of License” from the “Application Category” dropdown.
and write a reason for the Surrender of license (Close Medicine shop).
The application will be redirected to "View Saved/Submitted Post License
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For applying “Surrender of License” User will open ‘Submission of Application form’ and opens the
Application category list.
User will select “Surrender of License” from the “Application Category” dropdown. Then
they will enter their existing valid license number and click on “Show” button.
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Page 192 of 213
„Submit‟ button
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User will upload a document and write a reason for the Surrender of license (Close
Medicine shop). After that User will enter their OTP for confirmation and „Submit‟ the
Application
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23 View Saved/Submitted Post License Applications
It is to be noted that when the User submits the Post License Application it is forwarded
to License Authority (LA). Now LA can do a number of things with the submitted
applications like „Approve the application‟, „Reject the application‟, „send the application
back to User to Edit Documents‟, „send the application back to User to Edit Pharmacy‟
and „Show cause the User if required‟.
If the LA „Approves‟ the application the User will receive a SMS that “Your post licensing
application (Form No: PL-4) has been approved”.
If the LA „Rejects‟ the application the User will receive a SMS that “Your post licensing
application (Form No: PL-8) has been rejected due to following reasons: ……….”
If the LA wants the User to „Edit Documents‟ the User will receive a SMS that “You are
allowed to edit document in your post licensing application (Form No: PL-1).Please go
to edit document option” On receiving the SMS the User will click on „View
Saved/Submitted Applications‟ on the home page and will redirected to the Post License
applications screen. Over here the User sees a list of Post License applications and an
„Action‟ button adjacent to each of them. On clicking this „Action‟ button the user will
view a list of options in which the first is „Edit Document‟. On clicking „Edit Document‟ an
„OTP‟ will be generated and sent to User‟s mobile number and he/she will be redirected
to a new screen where he/she will upload new document, add remarks and enter the
OTP sent to his/her mobile number and finally click on „Submit‟ button upon which the
submitted documents will be forwarded to LA.
If LA „Show causes‟ the User the User will receive a SMS that “Your License has been
Show caused, Please check your application for details” On receiving the SMS the User
will click on „View Saved/Submitted Applications‟ on the home page and will redirected
to the Post License applications screen. Over here the User sees a list of Post License
applications and an „Action‟ button adjacent to each of them. On clicking this „Action‟
button the user will view a list of options in which there are two options „Show caused
Documents‟ and „Show cause reply‟. The user will click on „Show caused Documents‟ to
download the document that has been show caused by the LA. The User clicks on
„Show cause reply‟ an „OTP‟ will be generated and sent to User‟s mobile number and
he/she will be redirected to a new screen where he/she will upload new document, add
„Reasons‟ and enter the OTP sent to his/her mobile number and finally click on „Submit‟
button upon which the submitted documents will be forwarded to LA.
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After the User has replied for the show cause the LA if not satisfied with the reply can
summon the User for Hearing. Also if the LA does not respond to the User‟s reply within
15 days from user‟s reply the User will be automatically summoned for hearing.
It is to be noted that all the above procedures discussed will be followed in case of
„Validity Certificate‟, „No Conviction Certificate‟, „Surrendering License‟, and also for
„Addition of Competent Person in charge / Qualified Persons (Adding Pharmacist)‟ and
„Change of Competent Person in charge / Qualified Persons (Editing Pharmacist)‟. It is
to note here that the LA can send for Inspection for later two cases.
If the LA want the User to Edit Pharmacist details then a SMS will be sent to the user
stating “You are allowed to edit pharmacist details in your post licensing application
(Form No : PL-1 ).Please go to edit pharmacist details option”. On receiving the SMS
the User will click on „View Saved/Submitted Applications‟ on the home page and will
redirected to the Post License applications screen. Over here the User sees a list of
Post License applications and an „Action‟ button adjacent to each of them. On clicking
this „Action‟ button the user will view a list of options in which there is an option „Edit
Pharmacist Details‟. On clicking „Edit Pharmacist Details‟ the User will be navigated to
Registered Pharmacist Details page where the User enters name, qualification, other
qualification, age, experience and registration number and finally clicks on submit to
save the changes.
The LA can send for inspection if he wants after user has added or edited pharmacist
details. In this case the user will get a SMS stating, “LA has sent your post licensing
application (Form No: $) to IA for Inspection”.
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23.1 Process Flow
Now LA can do a number of

things with the submitted
applications like ‘Approve the If the LA ‘Rejects’ the
If the LA ‘Approves’ the
It is to be noted that when the User application’, ‘Reject the application the User will
application the User will
submits the Post License application’, ‘send the receive a SMS that “Your post
receive a SMS that “Your post
Application it is forwarded to application back to User to licensing application (Form No:
licensing application (Form No:
License Authority (LA). Edit Documents’, ‘send the PL-8) has been rejected due to
PL-4) has been approved”.
application back to User to following reasons: ……….”
Edit Pharmacy’ and ‘Show
cause the User if required’.
If the LA wants the User to

On receiving the SMS the User
‘Edit Documents’ the User will
On clicking this ‘Action’ button Over here the User sees a list will click on ‘View
receive a SMS that “You are
the user will view a list of of Post License applications Saved/Submitted Applications’
allowed to edit document in
options in which the first is and an ‘Action’ button on the home page and will
your post licensing application
‘Edit Document’. adjacent to each of them. redirected to the Post License
(Form No: PL-1).Please go to
applications screen.
edit document option” .
On clicking ‘Edit Document’ an

‘OTP’ will be generated and On receiving the SMS the User On clicking this ‘Action’ button
sent to User’s mobile number will click on ‘View the user will view a list of
and he/she will be redirected Saved/Submitted Applications’ options in which there are two
If LA ‘Show causes’ the User
to a new screen where he/she on the home page and will options ‘Show caused
the User will receive a SMS
will upload new document, redirected to the Post License Documents’ and ‘Show cause
that “Your License has been
add remarks and enter the applications screen. Over here reply’. The user will click on
Show caused, Please check
OTP sent to his/her mobile the User sees a list of Post ‘Show caused Documents’ to
your application for details”.
number and finally click on License applications and an download the document that
‘Submit’ button upon which ‘Action’ button adjacent to has been show caused by the
the submitted documents will each of them. LA.
be forwarded to LA.
It is to be noted that all the

above procedures discussed The User clicks on ‘Show cause
will be followed in case of reply’ an ‘OTP’ will be
‘Validity Certificate’, ‘No After the User has replied for generated and sent to User’s
If the LA want the User to Edit
Conviction Certificate’, the show cause the LA if not mobile number and he/she
Pharmacist details then a SMS
‘Surrendering License’, and satisfied with the reply can will be redirected to a new
will be sent to the user stating
also for ‘Addition of summon the User for Hearing. screen where he/she will
“You are allowed to edit
Competent Person in charge / Also if the LA does not respond upload new document, add
pharmacist details in your post
Qualified Persons (Adding to the User’s reply within 15 ‘Reasons’ and enter the OTP
licensing application (Form No
Pharmacist)’ and ‘Change of days from user’s reply the User sent to his/her mobile number
: PL-1 ).Please go to edit
Competent Person in charge / will be automatically and finally click on ‘Submit’
pharmacist details option”.
Qualified Persons (Editing summoned for hearing. button upon which the
Pharmacist)’. It is to note here submitted documents will be
that the LA can send for forwarded to LA.
Inspection for later two cases.
On receiving the SMS the User On clicking ‘Edit Pharmacist

will click on ‘View Details’ the User will be The LA can send for inspection
Saved/Submitted Applications’ navigated to Registered if he wants after user has
On clicking this ‘Action’ button
on the home page and will Pharmacist Details page where added or edited pharmacist
the user will view a list of
redirected to the Post License the User enters name, details. In this case the user
options in which there is an
applications screen. Over here qualification, other will get a SMS stating, “LA has
option ‘Edit Pharmacist
the User sees a list of Post qualification, age, experience sent your post licensing
Details’.
License applications and an and registration number and application (Form No: $) to IA
‘Action’ button adjacent to finally clicks on submit to save for Inspection”.
each of them. the changes.
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23.2 Detailed Steps
 It is to be noted that when the User submits the Post License Application it is
forwarded to License Authority (LA).
 Now LA can do a number of things with the submitted applications like „Approve the
application‟, „Reject the application‟, „send the application back to User to Edit
Documents‟, „send the application back to User to Edit Pharmacy‟ and „Show cause
the User if required‟.
 If the LA „Approves‟ the application the User will receive a SMS that “Your post
licensing application (Form No: PL-4) has been approved”.
 If the LA „Rejects‟ the application the User will receive a SMS that “Your post
licensing application (Form No: PL-8) has been rejected due to following reasons:
……….”
 If the LA wants the User to „Edit Documents‟ the User will receive a SMS that “You
are allowed to edit document in your post licensing application (Form No: PL-
1).Please go to edit document option” .
 On receiving the SMS the User will click on „View Saved/Submitted Applications‟ on
the home page and will redirected to the Post License applications screen.
 Over here the User sees a list of Post License applications and an „Action‟ button
adjacent to each of them.
 On clicking this „Action‟ button the user will view a list of options in which the first is
„Edit Document‟.
 On clicking „Edit Document‟ an „OTP‟ will be generated and sent to User‟s mobile
number and he/she will be redirected to a new screen where he/she will upload new
document, add remarks and enter the OTP sent to his/her mobile number and finally
click on „Submit‟ button upon which the submitted documents will be forwarded to
LA.
 If LA „Show causes‟ the User the User will receive a SMS that “Your License has
been Show caused, Please check your application for details”.
the home page and will redirected to the Post License applications screen. Over
here the User sees a list of Post License applications and an „Action‟ button adjacent
to each of them.
 On clicking this „Action‟ button the user will view a list of options in which there are
two options „Show caused Documents‟ and „Show cause reply‟. The user will click on
„Show caused Documents‟ to download the document that has been show caused
by the LA.
 The User clicks on „Show cause reply‟ an „OTP‟ will be generated and sent to User‟s
mobile number and he/she will be redirected to a new screen where he/she will
upload new document, add „Reasons‟ and enter the OTP sent to his/her mobile
number and finally click on „Submit‟ button upon which the submitted documents will
be forwarded to LA.
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 After the User has replied for the show cause the LA if not satisfied with the reply
can summon the User for Hearing. Also if the LA does not respond to the User‟s
reply within 15 days from user‟s reply the User will be automatically summoned for
hearing.
 It is to be noted that all the above procedures discussed will be followed in case of
„Validity Certificate‟, „No Conviction Certificate‟, „Surrendering License‟, and also for
„Addition of Competent Person in charge / Qualified Persons (Adding Pharmacist)‟
and „Change of Competent Person in charge / Qualified Persons (Editing
Pharmacist)‟. It is to note here that the LA can send for Inspection for later two
cases.
 If the LA want the User to Edit Pharmacist details then a SMS will be sent to the user
stating “You are allowed to edit pharmacist details in your post licensing application
(Form No : PL-1 ).Please go to edit pharmacist details option”.
the home page and will redirected to the Post License applications screen. Over
here the User sees a list of Post License applications and an „Action‟ button adjacent
to each of them.
 On clicking this „Action‟ button the user will view a list of options in which there is an
option „Edit Pharmacist Details‟.
 On clicking „Edit Pharmacist Details‟ the User will be navigated to Registered
Pharmacist Details page where the User enters name, qualification, other
qualification, age, experience and registration number and finally clicks on submit to
save the changes.
 The LA can send for inspection if he wants after user has added or edited
pharmacist details. In this case the user will get a SMS stating, “LA has sent your
post licensing application (Form No: $) to IA for Inspection”.
Page 200 of 213

User will click on „View Saved/Submitted Applications‟ on the home page and will
redirected to the Post License applications screen.
Over here the User sees a list of Post License applications and an „Action‟ button
adjacent to each of them.
Page 201 of 213

On clicking this „Action‟ button the user will view a list of options in which the first is „Edit
Document‟.
On clicking „Edit Document‟ an „OTP‟ will be generated and sent to User‟s mobile
number and he/she will be redirected to a new screen where he/she will upload new
document, add remarks and enter the OTP sent to his/her mobile number and finally
click on „Submit‟ button upon which the submitted documents will be forwarded to LA.
On clicking the „Action‟ button the user will view a list of options in which there are two
options „Show caused Documents‟ and „Show cause reply‟. The user will click on „Show
caused Documents‟ to download the document that has been show caused by the LA.
Page 202 of 213

The User clicks on „Show cause reply‟ an „OTP‟ will be generated and sent to User‟s
mobile number and he/she will be redirected to a new screen where he/she will upload
new document, add „Reasons‟ and enter the OTP sent to his/her mobile number and
finally click on „Submit‟ button upon which the submitted documents will be forwarded to
LA.
On clicking the „Action‟ button the user will view a list of options in which there is an
option „Edit Pharmacist Details‟.
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On clicking „Edit Pharmacist Details‟ the User will be navigated to Registered
Pharmacist Details page where the User enters name, qualification, other qualification,
age, experience and registration number and finally clicks on submit to save the
changes.
Page 204 of 213

24 Approved and Rejected Post License Applications
User will click on application menu on the home page and will view a list of options in
which there are two particular options „Approved Post License Applications‟ and
„Rejected Post License Applications‟. On clicking „Approved Post license Application‟
the User will be redirected to Approved Post License applications page where the User
will view a list of approved applications. The validity certificate will be highlighted and
the User will click on it to download the certificate. Similarly the User will go to Rejected
Post License applications. Over here the validity certificate will not be highlighted as the
application is rejected.
24.1 Process Flow
User will click on application menu on On clicking ‘Approved Post license

the home page and will view a list of Application’ the User will be
options in which there are two redirected to Approved Post License
particular options ‘Approved Post applications page where the User
License Applications’ and ‘Rejected will view a list of approved
Post License Applications’. applications.
Similarly the User will go to

The validity certificate
Rejected Post License applications.
will be highlighted and
Over here the validity certificate
the User will click on it to
will not be highlighted as the
download the certificate.
application is rejected.
Page 205 of 213

24.2 Detailed Steps
 User will click on application menu on the home page and will view a list of options in
„Rejected Post License Applications‟.
 On clicking „Approved Post license Application‟ the User will be redirected to
Approved Post License applications page where the User will view a list of approved
applications.
 The validity certificate will be highlighted and the User will click on it to download the
certificate.
 Similarly the User will go to Rejected Post License applications. Over here the
validity certificate will not be highlighted as the application is rejected.

User will click on application menu on the home page and will view a list of options in
„Rejected Post License Applications‟.
On clicking „Approved Post license Application‟ the User will be redirected to Approved
Post License applications page where the User will view a list of approved applications.
Page 206 of 213

The validity certificate will be highlighted and the User will click on it to download the
certificate.
Similarly the User will go to Rejected Post License applications. Over here the validity
certificate will not be highlighted as the application is rejected.
Page 207 of 213

25 Feedback
User will click on feedback to enter their feedback regarding the E-vesoj application. User will
be redirected to User Feedback submission page User submits the satisfied feedback by
selecting ‘satisfied’ option. The User will then add remarks and clicks on ‘Submit Feedback’
button. User submits dissatisfied feedback by selecting ‘Not satisfied’ option. The User will
then add remarks and clicks on ‘Submit Feedback’ button.
25.1.1 Process Flow
User will click on User will be redirected to User

feedback to enter their Feedback submission page User
feedback regarding the submits the satisfied feedback by
E-vesoj application selecting ‘satisfied’ option.
The User will then add The User will then add
User submits dissatisfied
remarks and clicks on remarks and clicks on
feedback by selecting
‘Submit Feedback’ ‘Submit Feedback’
‘Not satisfied’ option.
button. button.
 User will click on feedback to enter their feedback regarding the E-vesoj application
 User will be redirected to User Feedback submission page User submits the satisfied
feedback by selecting ‘satisfied’ option.
 The User will then add remarks and clicks on ‘Submit Feedback’ button.
 User submits dissatisfied feedback by selecting ‘Not satisfied’ option.
 The User will then add remarks and clicks on ‘Submit Feedback’ button.
Page 208 of 213

User will click on feedback to enter their feedback regarding the E-vesoj application
User will be redirect to the User Feedback submission page
Page 209 of 213

User submits the satisfied feedback by selecting ‘satisfied’ option. The User will then add remarks and
clicks on ‘Submit Feedback’ button.
User submits dissatisfied feedback by selecting ‘Not satisfied’ option. The User will then add remarks
and clicks on ‘Submit Feedback’ button.
Page 210 of 213

26 Edit Profile
User selects Edit Profile from Menu ribbon on the home Page. The User is will be navigated to
Reset Mobile and E-mail id screen. The User clicks on Reset Mobile Number, a box appears
where the User enters mobile number and clicks on submit to save changes. The User next
clicks on Reset E-mail Id and a box appears and the user enters new Email id and finally clicks
on submit to save the changes. Mobile number will be verified by a OTP and Email id will be
verified by Pass code.
26.1.1 Process Flow

The User clicks on Reset
The User is will be Mobile Number, a box
User selects Edit Profile navigated to Reset appears where the User
from Menu ribbon on Mobile and E-mail id enters mobile number
the home Page. screen. and clicks on submit to
save changes.
The User next clicks on

Mobile number will be Reset E-mail Id and a box
verified by a OTP and appears and the user
Email id will be verified enters new Email id and
by Pass code. finally clicks on submit
to save the changes.
 User selects Edit Profile from Menu ribbon on the home Page.
 The User is will be navigated to Reset Mobile and E-mail id screen.
 The User clicks on Reset Mobile Number, a box appears where the User enters mobile
number and clicks on submit to save changes.
 The User next clicks on Reset E-mail Id and a box appears and the user enters new Email id
and finally clicks on submit to save the changes.
 Mobile number will be verified by a OTP and Email id will be verified by Pass code.
Page 211 of 213

User selects Edit Profile from Menu ribbon on the home Page.
The User is will be navigated to Reset Mobile and E-mail id screen. The User clicks on Reset
Mobile Number, a box appears where the User enters mobile number and clicks on submit to
save changes. Mobile number will be verified by a OTP.
Page 212 of 213

The User next clicks on Reset E-mail Id and a box appears and the user enters new Email id
and finally clicks on submit to save the changes. Email id will be verified by Pass code.
Page 213 of 213

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USER OPERATIONAL GUIDE

1.1 Purpose of this manual

1.2 Who should use this manual

This manual is intended User of medicine shops.

1.4 Structure of this manual

2.1.1 Process Flow

User Appllicant Name, Email Id,

Submit enter OTP User Get a OTP

2.1.2 Detailed Steps

This is the User log-in screen

This is the OTP screen

2.2.1 Process Flow

The User will be navigated

An email will be sent to the

2.2.2 Detailed Steps

2.3.1 Process Flow

User enters valid User enters valid

2.3.2 Detailed Steps

2.3.1 Process Flow

User will be navigated

2.3.2 Detailed Steps

1. At any point User can log out of the Application

2.3.3 Screenshot View

3.1.1 Process Flow

On the Login screen the The User will click on the

In the User Manual the

3.1.2 Detailed Steps

4.1.1 Process Flow

The User will click on the

Over here the User will

4.1.2 Detailed Steps

5.1.1 Process Flow

The User will click on Over here the User will

If an invalid license no. The User may click on

5.1.2 Detailed Steps

6.1.1 Process Flow

The User will click on

6.1.2 Detailed Steps

The User Selects police Station in case of Other Districts

Next the User will be Navigated to Amount

The User is now

The User Clicks success to

8.1.1 Process Flow

8.1.3 Screen Details

9.1.1 Process Flow

Home page will come as select Application

Select the method of Click on Apply.

9.1.2 Detailed Steps

1. Login to the application

Click on for Application and select Application with GRIPS.

Select what you are applying for.

Apply from Online.

Submit the payment information. Click here to enter payment information

10.1 Process Flow

10.3 Detailed Steps

 Application with GRIPS

11.1 Process Flow

Home page will come as Click on Application

Click on for Apply for If payment done clicks Click on Application