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    Difference Between Verbal and Non Verbal Communication

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    Syed Kaleem Gilani
    Verbal communication uses spoken or written words to convey messages. Non-verbal communication conveys messages through body language, gestures, facial expressions and other non-verbal cues. The document discusses the differences between verbal and non-verbal communication. It notes that while verbal communication relies on being heard, non-verbal communication relies on sight. Research shows that non-verbal communication accounts for 93% of the overall message being conveyed, with 55% from body language and 38% from tone of voice. To be an effective communicator, it is important to be aware of and able to interpret both verbal and non-verbal cues.

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    Difference Between Verbal and Non Verbal Communication

    Uploaded by

    Syed Kaleem Gilani
    2K views3 pages
    Verbal communication uses spoken or written words to convey messages. Non-verbal communication conveys messages through body language, gestures, facial expressions and other non-verbal cues. The document discusses the differences between verbal and non-verbal communication. It notes that while verbal communication relies on being heard, non-verbal communication relies on sight. Research shows that non-verbal communication accounts for 93% of the overall message being conveyed, with 55% from body language and 38% from tone of voice. To be an effective communicator, it is important to be aware of and able to interpret both verbal and non-verbal cues.

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    Difference between verbal and non verbal communication

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    Verbal communication uses spoken or written words to convey messages. Non-verbal communication conveys messages through body language, gestures, facial expressions and other non-verbal cues. The document discusses the differences between verbal and non-verbal communication. It notes that while verbal communication relies on being heard, non-verbal communication relies on sight. Research shows that non-verbal communication accounts for 93% of the overall message being conveyed, with 55% from body language and 38% from tone of voice. To be an effective communicator, it is important to be aware of and able to interpret both verbal and non-verbal cues.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    2K views3 pages

    Difference Between Verbal and Non Verbal Communication

    Uploaded by

    Syed Kaleem Gilani
    Verbal communication uses spoken or written words to convey messages. Non-verbal communication conveys messages through body language, gestures, facial expressions and other non-verbal cues. The document discusses the differences between verbal and non-verbal communication. It notes that while verbal communication relies on being heard, non-verbal communication relies on sight. Research shows that non-verbal communication accounts for 93% of the overall message being conveyed, with 55% from body language and 38% from tone of voice. To be an effective communicator, it is important to be aware of and able to interpret both verbal and non-verbal cues.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    Syed Kaleem Gilani Assignment # Comm.

    & Presentation skills


    ---------------------------------------------------------------------------------------------------------------------------------------

    COMMUNICATION:
    Communication can be defined as:
    “Whenever the behavior of one individual (the sender) influences the behavior of another (the receiver),
    behavior can be defined as communicative to the extent that it reduces uncertainty in the behavior of another”.
    Another definition can be “A process by which information is exchanged between individuals through a
    common system of symbols, signs, or behavior, also techniques for expressing ideas effectively in speech or in
    writing”.
    There are many other definitions of communications available in different ways.

    VERBAL COMMUNICATION:
    Verbal communication is the one that uses words, either written or spoken. It is opposite to non-verbal
    communication, which includes wink of eye, hand gestures etc. But verbal communications can be a mixture of
    both which is quite more effective, (say) speaking while aiding your words with hand gestures and body
    language really has a very positive effect over the audience. "Verbal" is generally perceived as of oral but the
    word oral should be used in that context to avoid miss conception.

    NON VERBAL COMMUNICATION:


    It is quite usual to forget about many aspects of non-verbal communication when hearing this notion. In
    fact, what comes to mind immediately are body gestures or facial expressions. However, there are many more
    aspects. There are loads of definitions that researchers and scholars use to define non-verbal communication.
    Among the definitions we have studied, we chose and developed the points that seemed essential to us with
    respect to the frame of interpretation that is given for this essay.
    Non-verbal communication consists of all the messages other than words that are used in communication. In
    oral communication, these symbolic messages are transferred by means of intonation, tone of voice, vocally
    produced noises, body posture, body gestures, facial expressions, and pauses or what’s more commonly known
    as “giving the looks”.

    DIFFERENCE BETWEEN VERBAL AND NON VERBAL COMMUNICATION:


    There are two ways in which we communicate with each-other I-e verbally and non-verbally. The primary
    difference between verbal and non-verbal communication is that verbal communication is auditory, as what’s
    spoken must be heard to be understood. While non-verbal communication, on the other hand, rely on the sense
    of sight. In fact, much of the communication between people is actually non-verbal, including hand gestures,
    wink of an eye, facial expressions and body language and not to mention the text messages etc.
    Oral communication involves words through conversation. It is spoken communication. It includes rate,
    volume, pitch as well as articulation and pronunciation. Verbal communication also includes sign language and
    written forms of communication. Non-verbal communication includes those important but unspoken signals that
    individuals exhibit specifically; posture, appearance, listening, eye contact, hand gestures and facial
    expressions. An example of it can suffice much of the questions in your mind which is as under,
    A man comes home late, hears from the kitchen the slamming of pots and pans and cupboard doors. He
    enters the kitchen, asks his wife "What's wrong, honey?" She answers, "Nothing!" as she slams another
    cupboard door and rolls her eyes toward the ceiling. She has spoken the word "Nothing", but it is her unspoken
    Syed Kaleem Gilani Assignment # Comm. & Presentation skills
    ---------------------------------------------------------------------------------------------------------------------------------------
    communication that tells him that "nothing" is not the real answer. It is clearly communicated by her actions. A
    truly effective communicator will train him or herself in non-verbal communications as well as verbal
    communication.
    There is no doubt that non-verbal communication is the single most powerful form of communication. It is way
    more important than the actual content itself which is the words itself. The question arises; when two people are
    communicating face-to-face, how much of the meaning is communicated verbally, and how much is
    communicated non-verbally? This was investigated by Albert Mehrabian and reported in two papers his study
    revealed that verbal communication take into account of only 7% of impact to your overall communication. The
    rest 93% comes from non-verbal communication with 55% of body language and 38% of tonality.

    Generally speaking let’s say you are talking to a person who gives no facial expressions while he talks, it is
    obvious that either you will get bored or his words will have no emotional and spiritual effect on you, further-
    more you would never want to talk to such a person again hence we can say that it is actually the combination
    of verbal and non-verbal communications that make a good communicator.
    The best communicators are sensitive to the power of emotions and thoughts communicated non-verbally. This
    is why it is very crucial to be able to read the non-verbal cues given to you from the person you are interacting
    with.
    For effective and meaningful communication about emotions, these three parts of the message need to support
    each other - they have to be “congruent”. In case of any incongruence, the receiver of the message might be
    irritated by two messages coming from two different channels, giving cues in two different directions.
    Example as cited from his work:
    Verbal: “I do not have any problem with you!”
    Non-verbal: avoiding eye-contact, looks anxious, has a closed body language.
    It becomes more likely that the receiver will trust the predominant form of communication, which to
    Mehrabian’s findings is non-verbal (38% + 55%), rather than the meaning of the words (7%).
    The goal is to be a skilled reader of non-verbal cues to the point that everyone you meet is an easy to read for
    you. With that goal in mind we need to recognize that people communicate on many levels. We need to watch
    Syed Kaleem Gilani Assignment # Comm. & Presentation skills
    ---------------------------------------------------------------------------------------------------------------------------------------
    for their facial expression, eye contact, posture, hand and feet movements, body movement, and placement.
    Every gesture is communicating something to you. Listen with your eyes!
    A shorter summary of all the discussion made is in the table below: 
    VERBAL COMMUNICATION NON VERBAL COMMUNICATION
    Verbal message immediate feedback Time of feedback depends on the communicator and
    interpreter.
    Short sentences Postures and gestures
    Conversational Non-Conversational
    Focus on words Focus on body language and emotional gestures.
    Less detailed information More detailed technical information
    Not much effect on the heart of the person being Affects deeply the emotions of the person being
    interacted. interacted.

    References:
    - http://www.researchgate.net/publication/227603543_Verbal_and_Nonverbal_Communication_Distinguishi
    ng_Symbolic_Spontaneous_and_PseudoSpontaneous_Nonverbal_Behavior/file/72e7e51da31c3ed1db.pdf
    - http://www.studymode.com/subjects/difference-between-verbal-and-nonverbal-communication-page1.html
    - Google Images

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