Knowledge Management Information System Cognizant

Table of Contents
Introduction.................................................................................................................................................3

Organization behavior and Structure:..........................................................................................................3

Cognizant pestle Analysis:.........................................................................................................................5

Swot analysis...............................................................................................................................................8

Recommended appropriate Management Information Systems.................................................................10

Three Key Challenges in Implementation..................................................................................................15

References.................................................................................................................................................17
Introduction
“Cognizant” provides customer support with the help of a better information system. The
information system should be upgraded over time to provide the quality of information to
customers and make value addition for them. The advanced information system makes the
company profitable for their customers. In this twenty-first century information is one of the
powerful tools for growing the business. Cognizant believes advanced information systems help
the product or service smarter. Customers’ expectations depend on experiences and over time it
increases. In Cognizant every year they upgrade the information system to productive business
run. After the situation of COVID-19 Cognizant looks for a new upgraded information system
with integration of “Knowledge Management Information System (KMIS)” to make a more
valuable integrated system to increase the business in upcoming years.

Knowledge Management Information System provides different types of information systems to

store and retrieve the knowledge or data for improving the collaboration. The collaboration of
knowledge management and information systems is quite difficult but from a business point of
view, integration becomes essential in today's market. It has the potential to innovate new
communication systems along with improving the technological, environmental, organizational
infrastructure. Cognizant needs to collaborate with KMIS with the help of productive approaches
to get a competitive advantage.

Organization behavior and Structure:

“Cognizant” established as "Dun & Bradstreet Satyam Software (DBSS)," built as "Dun &
Bradstreet's in-house technology" unit concentrated on achieving high-scale Information
Technology plans for "Dun & Bradstreet businesses." In 1996, the band began proceeding clients
behind "Dun & Bradstreet."

"Dun & Bradstreet" turned off various of its brunch together with "Erisco, IMS International,
Nielsen Media Research, Pilot Software, Strategic Technologies and DBSS," to create a modish
firm called "Cognizant Corporation." After three months, in 1997, "DBSS" changed the name to
"Cognizant Technology Solutions." head office was relocated to the US, and in 1998. "Kumar
Mahadeva" was the CEO of the company. Working as a part of the CTS, the organization
converged on "Y2K-related" designs and network improvement[ CITATION vis20 \l 1033 ].

The origin organization, "Cognizant Corporation", break inside two different companies. "IMS
Health and Nielsen Media Research". This reconstructing, CTS displayed an ordinary assistant
of "IMS Health." "IMS Health" partly turned off the business. That is transferring an original
collective contribution of the CTS funds. The worth of the band increased "$34 million." They
designated the property for liability adjustments and trending corporation services.

"Cognizant Technology Solutions" or CTS is an international co-operation foundation including

a determined private enthusiasm. They are applying our worldwide sources, business knowledge
and operations expert to operating, including the customers to build their companies more
powerful. More consumer-centric, also Successful and prolific[ CITATION swo20 \l 1033 ].

The modern company structure hierarchy is,

"Programmer Analyst Trainee, Programmer Analyst, Associate, Senior Associate, Manager,

Senior Manager, Associate Director, Director, Senior Director, Assistant Vice President, Vice
President, Senior Vice President, Executive Vice President, Chief Strategy Officer, Chief
Marketing Officer, Chief Executive Officer."

Similar to multiple different information Technology assistance companies, CTS serves a typical
distribution pattern considering foreign "software R&D" and international "outsourcing." The
organization has a product of diplomatic community markets outside the U.S. and related-edge
markets within the "U.S., Europe and South America."
beginning of the times, CTS increased market of a product in "American and European"
organizations among the advice of the "Dun & Bradstreet brand." The corporation's "senior
executives" conceived the company as a supplier of huge consumer help among the six
simultaneous extreme custom company ("Accenture, BearingPoint, Capgemini, E&Y, Deloitte
and IBM")[ CITATION stu20 \l 1033 ].

Cognizant pestle Analysis:

Political Circumstances:

The political circumstances that affect the possibilities of the continuance of the organization are
pretty different. The executive opportunities differ from unexpected developments in surviving
legislative management to the public controversy to significant resolutions adopted through the
administration. In states of expedient multi-nationals further, cover governmental circumstances
that practice community change, not merely the owner nation but additionally all peoples that
include enterprise services, this may involve in business. To accurately evaluate the amount of
the total systematic administrative opportunity that presented to, the subsequent portions should
be analyzed before practising,

 The balance of "political" establishment, which include the nation has in recent times.
 The honesty of the legislators and their possibility to become a member in performances
of crime. The following consequences may attend to potential defamation or
abandonment of high-level management representatives.
 The reasons for the nation demand, particularly with respects to industry, before-
mentioned as covenant constitution, others manage everything is including not authorized
to act. Some nations, as for case, prevent drink or hold specific requirements that need to
be satisfied. Some management arrangements have disorganized quantities of the red line
that control industry[ CITATION swo20 \l 1033 ].

Financial Circumstances:
Financial circumstances hold all these that concern to the administration about the nation that, so
adjustments during the expansion movement, the international market charge, the percentage
charge, the total national output, and that contemporary platform of this business series. Those
circumstances, and the outcome impression on overall interest, financing and the market
environment, in common, hold the strong start a business extremely valuable or remarkably
expected to acquire a disaster. The financial circumstances in the study are "macroeconomic."

The financial circumstances that are sensitive too, and during the rating before spending may
involve in these cases,

 The financial system that is recently working in the division of issue. that is a "monopoly,
an oligopoly," or comparable to a certain meeting economic method.

 The percentage of "GDP" extension in the range conviction change. The attached is
required to develop shortly.

 The discount charges in the nation might influence the people are responsible to hire and
spend. More expensive prices are issuing in more significant expenses that anticipate
more extra extension for productivity. The economic businesses manage further
influence, "how well can raise capital at a fair price, keeping in mind the demand and
supply[ CITATION ess201 \l 1033 ]."

Social Issues:

The "social" circumstances that influence remain a straightforward representation of the

organization that works and includes practice, understanding, emotions and consequences. The
adulthood about the community may operate while a association. The influence of "social"
circumstances is not significant concerning the working features, but approaching the purchasing
perspective regarding the company. A meticulous mentality of the consumers, daily "lifestyle,"
stage of knowledge and acceptance within a community, or segment of culture, that
representatives object both the outcomes and retailing information. It manages the chance of
growing an expert. The infographics concerning the community, expressing their periods and
"genders". The structure is typically provided to the gentlewoman." A manhood male population
is a more limited population than targeting a mostly female community[ CITATION ess201 \l
1033 ]."

 The group relationships between the community are of supreme significance that should
be powerless to develop reward merchandise on the global government. The property of
the people was a more economical rate. Preferably, people should plan on right corner
retailing.
 To a fantastic area, the diversity in the cultural experience among the marketers,
including the point business, may obtain it is challenging to compare. It picks against the
destination business ultimately.

"Technological" Circumstances:

"Technology" can quickly ruin the payment arrangement and aggressive aspect of an application
in an insufficient measure of experience. It, therefore, displays remarkably necessary to
continually and permanently alternate. This is not during the purpose of ultimate potential
interests and growing a business manager. There are various examples of innovation outcomes
reorganizing the model for the whole business[ CITATION stu20 \l 1033 ].
  The new "technological developments" and inventions created by opponents. If
appointments a modern "technology" which is growing prevalence toward the business,
that is essential to control the stage of demand.

 This might transcribe to the step of necessity needed to answer on the change
satisfactorily. connecting the "technology" or obtaining an "innovative alternative."

 The development of "technology" that increase the goods initially presentations the
company. That development is extreme, then different groups in the business experience
more profoundly[ CITATION stu20 \l 1033 ].

"Legal" Issue:

 Skilled integrity and constitutional knowledge inside the company.

"Environmental" Issue:

 "Sustainability actions and Green IT infrastructure."

Swot analysis
"Strength":

 Global publication
 More limited liability
 A substantial majority of the assistance division

"Weakness":

 It has restricted foreign positions.

 More insignificant behaviour in developing businesses.
 Small market segments and trademark responsibility.
"Opportunity":

"Asian and Middle Eastern" businesses hold huge majority potential. This business provides
enough chance toward "Cognizant" to operate on those businesses, necessarily a cause of the
increase. "China and India" are a pair of the "world's fastest going economies." The dependency
of modest "IT companies" in particular geology, "Cognizant" becomes a chance to expand its
business there[ CITATION swo20 \l 1033 ].

The "IT" combination in development and "Bank sector" holds provided sufficient opening for
the "IT sector." "Internet of things (IoT)" into the building supplied an addition to digital
fabrication. Major "bank customers" throughout the planet presently practice internet banking
adjustments. Every business through "IT services" are attempting to lower the cost to gain an
advantage specific business.

The authorities of various nations, counting the advanced entireties, are moderately low in
necessary "IT infrastructure." Simultaneously including the advance units progress on an Internet
epoch. The management will require stronger. The state pays on "IT" is needed to continue
developing during at limited several more numerous times presently[ CITATION swo20 \l 1033 ].

"Threat":

"Cognizant" meets intense opposition within the business as several significant professionals are
working as "IBM, Accenture, Capgemini, Wipro, Infosys, HCL, TCS, etc." That gives related
contributions and assistance as "Cognizant." That further consequences concerning edge while
the companies possess to prop to "cost-cutting" later the economic disbalance.

U.S is a significant business for "Cognizant" with near to "78%" of "its FY17 revenues, coming
from North America." Still, the bulk of "Cognizant's" workers are from "India." U.S must
improve "visa fees" for "H1B, and L1" divisions and several different conditional laws are
staying analyzed, that will improve prices also decrease the movement about the business. That
will affect "Cognizant." The "United Kingdom" is to develop rigorous improvements for abroad
employee. "Cognizant" becomes to exert necessary measures to decrease "mobility risks" in
specific geology. Those will generate the demand for using more numerous regional workers in
the higher geopolitics, improving the value and changing borders[ CITATION swo20 \l 1033 ].

Recommended appropriate Management Information Systems

1. Recommend an IS for Competitive Advantage

Any organization needs to require a proper Management Information System (MIS) for day to
day operations. The reason to integrate MIS to collaborate with people, gather outer world
information, upgrade the organization’s technology to build a good relationship with customers,
and other organizations. As per Tulasiraman, (2018), these perspectives are beneficial for any
organization to motivate employees and design a proper structure for future growth. The
implementation of MIS in an organization increases the efficiency of a company's operation.
Cognizant does business in the era of cloud computing where the company gets the information
through internet network technology. Network technology adds a level to achieve popularity and
improve efficiency. The configurations used in the software system should be upgraded for better
access by management executives and business officials. Cognizant must work on the
manufacturing of new applications to access more beneficial and meaningful data. In this
application, the company should store the data and access it through the company's server.

As a recommendation for Cognizant, the company should acquire a Decision Support System to
make better decisions in the current scenario and upcoming years. In this era of cloud computing
companies need to know which data is beneficial for the company’s business perspective. As per
Mertoguno, (2017), it means a future company just followed the command-and-control method
to make a unique management system for a long period. It improves the decision quality by
offering the forecasting to determine the best action taken. This decision support system supports
Cognizant's cooperative work, logistics systems improve group decision making, and financial
planning system. This company has skilled and knowledgeable employees to build a new
decision-making system for the company to consume more information and produce cultured
data for the company. The management should know the risk factors before the implementation.
This support system can tackle the risks and meet challenges by taking various strategies. This
decision support system supports Cognizant to build an information system for the company and
provide a competitive advantage.

2. Using the procedure of Information System

The decision information system helps in Cognizant’s many operational works to facilitate
customer relation management, knowledge capturing and sharing, and supply chain
management. The data improves the relationship between organization and customer because
Cognizant provides customer support in the final sector, automobile sector, tax, and global risk
sector, legal and regulatory sector, and market research segment. This information support
system retrieves the data from the previous data server and stored on the new application-based
data server to access by each department of the organization. The mechanism of data file analysis
should upgrade for retrieving the data. Cognizant should develop an operating system for data-
orientation and change the dimension to model-orientation. Model-orientation is the process of
learning orientation that could change the supply chain management of the company. The
necessity of this orientation is to improve the logistics of the company to deliver services within
less time. In
this
information
system,
supply chain
functions
work in an
integrative
manner and
an advanced
decision-
making
system helps
to moderate
this supply
chain
structure for the company's wellness. Successful implementation of supply chain management
improves performance and increases the profitability in upcoming years.
Figure 1: Integration of Decision Making System and Customer Relation Management
According to Hashim, (2018), customer relation management is a marketing strategy for
comprehensive business. Customer relation management acquired different business levels such
as sales management, service management, human resources management, and research and
development management.

The integration of information systems helps to moderate the technology and processes. The
implementation of a decision-making system creates new objectives to build a strong network
with people and other organizations. In this management information system Cognizant can
improve revenue, profit percentage, market share, and customer satisfaction. The decision to
integrate with the management system helps to modulate the business processes and activities.
The customer relationship management of Cognizant deals with some specific and particular
criteria selection and conditions with many variants. In this integration, the company can identify
the problems on a current situation basis and solve the issues with proper decision making.

3. Business Performance Objectives

Cognizant is a technical solution company and delivers services as per committed promises. In
this professional work culture, Cognizant is always committed to its ethics and operational
disciplines. It focused on management services along with staff empowerment. As per Mishra,
(2017), the financial statement of the company depends on the businesses it has done over the
year. After occurring in the decision-making system the aim should be increasing the number of
numbers for each particular solution service. The solution of the clients should depend on the
company’s integrity, innovation, competence, and execution. The processes of these four steps
company should be followed for the upcoming years. Business integrity follows the right things
around the company. The ability to provide the best solution to the clients with honesty and
ethical way. The value of the company services should not be dell down, because the value of the
company stands on the company's ethical practices and the behavior of the employees with their
clients.
 Figure 2: Objectives of Business Performance

According to Alahmari, (2018) the focus of the company relies on the innovation of technology
and integration with new information systems. New innovative technologies make positive
changes for the company. In this pandemic situation, Cognizant is doing it's business 11% lower
than normal sessional work. The workforce of the company also admits the development of the
company. Employees need to be skilled more and learn more technologies to innovate new
applications and software to build a perfect decision-making system. The focus of the company
depends on the present and future curriculums. In this management information system
Cognizant upgrades the information data and provides this information to all the employees to
make business through that in a profitable way. The flexibility in work culture, lawful practices,
innovations, and meeting clients’ expectations are the objectives for the company for this year
and the upcoming few years.

Three Key Challenges in Implementation

According to Sharma, (2018), in every implementation process, companies should face some
challenges. In this case cognizant should face many challenges to implement decision making
systems in the organization. Companies integrate knowledge management information systems
with new technologies for developing innovative application systems for the company. For
Cognizant in management information systems, I recommend decision making systems to help
companies and come out from current situations. This decision-making process and objectives
will help the company generate revenue and make a profit in the future. Here I discuss three
particular key challenges that should be companies focus on and try to overcome the challenges

1. Cost Equipment:

The important and main challenge is cost. In this COVID-19 pandemic, situation companies
are not doing good businesses because they don't have many projects to finish. Big
companies like Cognizant have the revenue to upgrade the technology system. The
organization successfully integrates with management information systems to fulfill their
needs and develop new decision-making systems for the company. The development of this
application requires a huge investment to build new technology. The investment for a good
network and application helps the organization on a long-term basis.

2. Workforce Training:

As pre baker, (2018), the development of new technology is helpful for the organization. But
the workforce should be knowledgeable about this innovative new decision-making
technology. The training of each employee should be needed for better performance.
Employees should know the management information system and the integration of decision-
making systems on the same platform. Quality of training requires lots of time to be
proficient in working with a new information system.

3. Loss of employment:

In this new technology world where every day new applications are developed. For doing
the best business in this corporate industry companies need proficient employees who are
known about the new technology system and easily handle the configurations. Cognizant is
also doing new employment for working with this information system and employees lose
their job (Tong, 2017).
References

Alahmari, F. and Anandhavalli, M., 2018, April. Using Design Thinking in Information System
Development: A Survey. In 2018 21st Saudi Computer Society National Computer Conference (NCC)
(pp. 1-6). IEEE.

Baker, K.A., Bernstein, A. and Dall'Anese, E., Alliance for Sustainable Energy LLC, 2018. Network-
cognizant voltage droop control. U.S. Patent Application 15/892,730.

Hashim, A. and Piatti-Fünfkirchen, M., 2018. Lessons from reforming financial management information
systems: a review of the evidence. The World Bank.

Mertoguno, S., 2017. Cognizant engines: systems and methods for enabling program observability and
controlability at instruction level granularity. U.S. Patent 9,779,235.

Mishra, A., Tamilselvam, S., Dasgupta, R., Nagar, S. and Dey, K., 2018, April. Cognition-Cognizant
Sentiment Analysis With Multitask Subjectivity Summarization Based on Annotators' Gaze Behavior. In
AAAI (pp. 5884-5891).

Sharma, Y., 2018. Application of Geographic Information System (GIS) in Education. International
Journal Of Advanced Multidisciplinary Scientific Research (Ijamsr), 1(1), pp.23-27.

Tong, Y., Tan, C.H. and Teo, H.H., 2017. Direct and indirect information system use: a multimethod
exploration of social power antecedents in healthcare. Information Systems Research, 28(4), pp.690-710.
Tulasiraman, M. and Kalimuthu, V., 2018. Cost cognizant history based prioritization of test case for
regression testing using immune algorithm. International Journal of Intelligent Engineering and Systems,
11(1), pp.221-228.