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    Module: 05 (Oral Communication) 5.1 Oral Communication:: Shohelrana@eub - Edu.bd

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    Md Saiduzzaman
    The document discusses oral communication, including its definition, media, benefits and drawbacks. Oral communication refers to expressing information verbally from one person or group to another. Key media of oral communication include face-to-face conversations, telephone conversations, business meetings, presentations, lectures, and speeches. Benefits are that oral communication is time-saving, low-cost, easy to use, and effective for illiterate people, while drawbacks include the lack of a record, potential for misunderstanding, and less accuracy compared to written communication.

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    Module: 05 (Oral Communication) 5.1 Oral Communication:: Shohelrana@eub - Edu.bd

    Uploaded by

    Md Saiduzzaman
    24 views3 pages
    The document discusses oral communication, including its definition, media, benefits and drawbacks. Oral communication refers to expressing information verbally from one person or group to another. Key media of oral communication include face-to-face conversations, telephone conversations, business meetings, presentations, lectures, and speeches. Benefits are that oral communication is time-saving, low-cost, easy to use, and effective for illiterate people, while drawbacks include the lack of a record, potential for misunderstanding, and less accuracy compared to written communication.

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    The document discusses oral communication, including its definition, media, benefits and drawbacks. Oral communication refers to expressing information verbally from one person or group to another. Key media of oral communication include face-to-face conversations, telephone conversations, business meetings, presentations, lectures, and speeches. Benefits are that oral communication is time-saving, low-cost, easy to use, and effective for illiterate people, while drawbacks include the lack of a record, potential for misunderstanding, and less accuracy compared to written communication.

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    24 views3 pages

    Module: 05 (Oral Communication) 5.1 Oral Communication:: Shohelrana@eub - Edu.bd

    Uploaded by

    Md Saiduzzaman
    The document discusses oral communication, including its definition, media, benefits and drawbacks. Oral communication refers to expressing information verbally from one person or group to another. Key media of oral communication include face-to-face conversations, telephone conversations, business meetings, presentations, lectures, and speeches. Benefits are that oral communication is time-saving, low-cost, easy to use, and effective for illiterate people, while drawbacks include the lack of a record, potential for misunderstanding, and less accuracy compared to written communication.

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    Course Title: Business Communication; Ornate by: Md.

    Shohel Rana,
    Lecturer, Dept. of Business Administration, European University of Bangladesh.
    Email: shohelrana@eub.edu.bd

    Module: 05 (Oral Communication)

    5.1 Oral Communication:


     Oral communication is the process of expressing information or ideas by word of mouth.
     Oral communication is the process of verbally sharing information and ideas from one individual
    or group to another. Oral communication can be either formal or informal.
     When messages or information is exchanged or communicated is orally is called oral
    communication.

    5.2 Media of oral communication:


    1. Face-to-face conversations: Face-to-face interaction is defined as the mutual influence of
    individuals’ direct physical presence with his/her body language.
    2. Telephone conversations: A type of conversation over the telephone. The use of speech for
    informal exchange of views or ideas or information through telephone.
    3. Discussions that take place at business meetings: A business meeting is a gathering of two or
    more people to discuss ideas, goals and objectives that concern the workplace. Business
    meetings can be conducted in person at an office or at a different location, or even over the phone
    and by video conference.
    4. Presentation at meetings: Business meetings can be presented by executives at an office over
    words or the phone or by video conference.
    5. Classroom lecturers: A lecturer is someone who stands up in front of a class and gives an
    organized talk designed to teach you something. A class room lecture is a type of oral
    communication.
    6. Commencement speeches: A commencement speech or commencement address is a speech given
    to graduating and post graduating students which is conducted by orally.

    5.3 Benefits of Oral Communication:


    1. Time saving: Where rapid action is necessary, on that case it is the best way to send a message
    orally. On the other hand written communication takes a long time to reach to the sender.
    2. Reduction of cost: Oral communication doesn’t require any expenditure in the collection and
    maintenance of pens, papers, typewriters or computers or any other materials as are needed for
    written communication. So, it is time and money savings.

    1
    Course Title: Business Communication; Ornate by: Md. Shohel Rana,
    Lecturer, Dept. of Business Administration, European University of Bangladesh.
    Email: shohelrana@eub.edu.bd

    3. Easiness: It is an easy means of communication because it needs little preparation for transmitting
    a message. Like written communication, it does not require any pen, pencil and other writing
    equipments.
    4. Effective for illiterate persons: Illiterate people cannot read but they can hear and understand
    any information or message. So, this is the most appropriate means of communication for the
    illiterate people.
    5. Quick Feedback: Another primary advantage is that it provides quick feedback in the form of oral
    message or information. Thus sender or speaker can take further decision.
    6. Maintaining secrecy: In oral communication, speaker and listener can maintain secrecy because
    there may not be any additional person involved. It is the willingness of the speaker and listener
    to keep their communication out of reach from others.
    7. Motivation: In oral communication, superiors and subordinates can sit face to face and exchange
    their views directly; such arrangement motivates and inspires the employees to work with great
    care.
    8. Flexibility: Oral communication enjoys the benefits of flexibility. Any communication if written
    cannot be changed quickly and if the message is already sent then it is out of control of the sender.
    9. Special Application: In case of seminar, conversation, meeting, group discussion, assemblies, and
    telephonic conversation, the apple of these kinds of communication bears significant appeal.

    5.4 Demerits of Oral Communication:


    1. No Record: In oral communication, messages are not preserved and hence they are not found in
    the record book. These messages cannot be retrieved in future.
    2. Misunderstanding: Due to limitations of human memory, oral messages cannot be kept in mind
    in full context. Because of inattentiveness in hearing the oral messages, the communication will
    be barred.
    3. Distorted meaning: As oral messages are not filed, their meanings may easily be distorted. Such
    distortion may lead to rumor which will move faster than wind.
    4. Lack of accuracy: There is every possibility of inaccurate message to reach to the destination. It
    may be because of noise or the receiver forgets part or whole message.
    5. Confused Speech: If a receiver of the message has hearing problem, then the purpose of oral
    communication becomes difficult to be achieved. Partial hearing will obviously produce partial

    2
    Course Title: Business Communication; Ornate by: Md. Shohel Rana,
    Lecturer, Dept. of Business Administration, European University of Bangladesh.
    Email: shohelrana@eub.edu.bd

    communication. As a result, there will be confusion among all parties involved in a


    communication.
    6. No Legal validity: Oral messages have any legal validity. As oral messages are not kept in record,
    so it can be denied easily by the speaker if situation goes against him.
    7. Leakage of secret information: When a speaker speaks he may not be careful about the speech.
    So, secret information can be leaked out.
    8. Emotion: While delivering any speech, the speaker may become emotional. This may make the
    message difficult and complex for the receiver of communication.
    9. Less effective: Usually oral message carry less weight than written messages. In certain cases like
    programs, policies, instructions, oral communication is less effective.

    Module Outline: 05

    1. What do you mean by oral communication?

    2. Briefly explain the media of oral communication.

    3. Briefly explain benefits of oral communication.

    4. Briefly explain demerits of oral communication.

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