Fundamentals in Lodging

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PHILIPPINE WOMEN’S COLLEGE OF DAVAO

University Ave., Juna Subd., Matina , Davao City


TERTIARY EDUCATION DEPARTMENT

BACHELOR OF SCIENCE IN HOSPITALITY MANAGEMENT


SY 2019 – 2020

COURSE OUTLINE IN FUNDAMENTALS IN LODGING OPERATIONS (HMPC 212)

VISION
We envision a graduate who is God-loving, academically competent, civic conscious, environmentally and socially concerned, globally competitive, and
committed to the promotion of peace.

MISSION
To Educate according to the four-fold objective of shaping good moral character and personality, training for home and family life, preparing for vocation or
profession, and developing aptitude for community participation and leadership.

To Contribute through research and continuous interaction with the community, to the enhancement of the spiritual, social and economic life in the country
and the world at large.

To Lead through pioneering work in the field of gender education, especially on women development. It commits the opening of new avenues towards the
expansion of knowledge and opportunities, and the fostering of humanism and understanding, while at the same time, conserving the wisdom and ideals of the
ages and integrating the valuable inheritance of Filipino personhood.

EDUCATIONAL MANDATE
We believe in the education of the Filipino for useful and responsible personhood in a democratic society. The vision of educating men and women for full
participation in nation building is embodied in the College’s four-fold objectives.
o Development of good moral character and personality
o Training for home and family life
o Preparation for a vocation, career or profession
o Training for community participation and leadership

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EDUCATIONAL OBJECTIVES

PWC commits to achieve the following objectives:


1. Development of the whole person
2. Development and training of future professionals
3. Development and expansion of delivery and support systems in education through research and development programs, projects, and activities
4. Increased participation and leadership in community building and national/sectoral development

I. COURSE INFORMATION

Course Code: HMPC 212

Course Description: This course deals with the fundamentals of business organizations and management. The theories and principles of organization and
management, as well as their application in business and industry are thoroughly discussed. The functions of management (Planning, Organizing, Staffing,
Directing and Controlling) and the different forms of business ownership with their strengths and weaknesses form part of the course coverage. The course covers
the benefits derived from entrepreneurship and importance of social responsibility as another goal of business.

Prerequisite: Credit: Lecture Hours: Laboratory Hours:


THMC 112 3 units 4 hours per week 2 hours per week

II. GRADUATE ATTRIBUTES (GA)/ INSTITUTIONAL LEARNING OUTCOMES (ILO)

The graduate of PWC of Davao is expected to –

GA / ILO DESCRIPTORS
 respect the diverse philosophies of various religious faith and practices
 apply positive values in daily life activities
1. Spiritually Mature
 deepen faith and belief in one’s giftedness
 lead a moral and ethical life exemplifying the values of honesty, humility and integrity
 advocate social transformation with focus on gender empowerment and development
2. Peace-loving  value uniqueness and diversity of people and culture in Mindanao and the world

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 assimilate peace-loving citizenship
 support concern on the protection and preservation of indigenous cultures and their ecosystems
 strengthen Filipino family values
 preserve and promote Mindanaoan cultural heritage
3. Nationalistic
 Raise awareness and concerns on past and current issues in Mindanao
 Patronizes and promotes indigenous Filipino products
 communicate logically, analytically and tactfully one’s ideas and opinions
 prepare for life-long learning in pursuit of personal development and professional practice
4. Globally competitive
 create new concepts and ideas using indigenous knowledge, skills, practices and resources in the context of global competence
 adapt innovatively to changes in the environment
 assume leadership roles in the chosen profession
5. Academically  maximize responsibly the use of technology
Proficient  apply theoretical learning into practice
 innovate, create and re-engineer systems and processes as contribution to economic growth and development

III. PROGRAM LEARNING OUTCOMES (PLO)

Upon graduation, the student is expected to –

GA/ ILO(please
PLO check)
1 2 3 4 5
1. Articulated and discussed the latest development in the specific field of practice. x x
2. Effectively communicate orally in both written and oral communication in English, Filipino & other appropriate languages. x x
3. Work effectively and independently in multidisciplinary & multicultural team. x x
4. Act in recognition of professional, social, and ethical responsibility. x x
5. Preserve and promote Filipino historical & cultural heritage. x
6. Demonstrate service orientation & commitment to one’s profession. x x
7. Perform hospitality leadership and teamwork skills in creating customer-oriented work environment. x x
8. Show awareness and responsiveness or relevance and emerging trends and issues in hospitality industry. x x
9. Respect specifically in learning cultures of people and languages considered as lingua franca of the world. x x

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10. Manifest creative development potentials on hospitality management which is reflective of 21st century learners and innovators x x

IV. COURSE LEARNING OUTCOMES (CLO)

Upon completion of this course, the student is expected to –

PLO (please check)


CLO
1 2 3 4 5 6 7 8 9 10
Identify the major challenges in the hospitality industry and identify and determine what is needed for future
a. X X X
success.
b. Identify methods to evaluate lodging operations- nationally & globally and understand the classification system. X X X X
c. Describe operational practices and their importance in each of the key departments in lodging operations. X X X
Explain management thought processes & decisions made when projecting costs, room pricing, and future
d. X X X X X X
demand.
e. Report on trends in the national & global lodging industry. X X X
g. Understand how Cost Management and Revenue Management play an integral part in lodging operations. X X X
h. Identify marketing strategies to increase room nights and room revenue and lessen costs. X X X X
i. Understand the inherent importance of service and quality within the hospitality industry. X X
Demonstrate the ability to read and analyze case studies and scenarios applicable to lodging operations, and
j. X X X X X
formulate solutions using analytical and critical thinking skills.

V. COURSE CONTENT

Assessment
Topic and Required Assessment
Timetable Topic Learning Outcomes Learning Activities Results/
Readings/ References Tasks
Evidences
PRELIM
Welcome, Course At the end of the topic, the student is able to:  Class Discussions  Quiz Group presentation
Week 1 Introduction  Explain the history and evolution of with Visual  Oral Recitation rubric rated by
lodging operations. Presentations  Case Studies instructor.
 Identify the Characteristics of the  Group Activities

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Profile of the Global Lodging Business  Library Work  Individual Rating of level and
Lodging Industry  Classify the Traditional Classifications  Individual Reporting Project quality of
(p.7-18, CO1; Article 1) of Lodging Facilities.  Group Reporting  Group Projects performance and
 Performance output
Classification of lodging Task
operations- nationally and Situational analysis
 Examination
globally rubric
Ch.1, CL1

Week 2 The Front Office At the end of the topic, the student is able to:  Class Discussions  Quiz Group presentation
department & it’s  Explain the basic functions and tasks with Visual  Oral Recitation rubric rated by
interaction with other of the Front Office department staffs Presentations  Case Studies instructor.
departments and heads.  Group Activities  Individual
(Ch.3.1, 3.2, 3.6, CL2)  Define the Front Office organization  Library Work Project Rating of level and
and job descriptions of every member  Individual  Group Projects quality of
Event Planning and its in the department. Reporting performance and
 Performance
importance in Lodging  Discuss the processes and  Group Reporting output
Task
(p.513, CO3) interaction between Front Office  Examination
department and other departments. Situational analysis
 Define and classify events and its rubric
importance.
 Describe the functions of event
planners and the skills needed.
Hotel Automated At the end of the topic, the student is able to:  Class Discussions  Quiz Group presentation
Week 3 Systems  Define hotel automated systems. with Visual  Oral Recitation rubric rated by
(Ch.2.4, CL2; Ch.13, CL1)  Classify the different hotel automated Presentations  Case Studies instructor.
systems used specifically in each  Group Activities  Individual
department.  Library Work Project Rating of level and
 Individual  Group Projects quality of
Reporting  Performance performance and
 Group Reporting Task output
 Examination
Situational analysis

HMPC 212 Fundamentals in Lodging Operations September 11, 2019 Revision #: 1 Page 5 of 11
rubric
Week 4 Management Contracts & At the end of the topic, the student is able to: Class Discussions with  Quiz Group presentation
Franchise Agreements  Define management contracts. Visual Presentations  Oral Recitation rubric rated by
(p. 44-46, CL1)  Classify the different management  Case Studies instructor.
contracts used in lodging operations. Group Activities  Individual
Project Rating of level and
Library Work  Group Projects quality of
 Performance performance and
Individual Reporting Task output
 Examination
Group Reporting Situational analysis
rubric
Assessment
Topic and Required Assessment
Timetable Topic Learning Outcomes Learning Activities Results/
Readings/ References Tasks
Evidences
MIDTERM
Managing Guest Services At the end of the topic, the student is able to: Class Discussions with  Quiz Group presentation
Week 5 (Ch. 7, CL1)  Define what Total Quality Visual Presentations  Oral Recitation rubric rated by
Management is.  Case Studies instructor.
 Explain the role of Total Quality Group Activities  Individual
Management in lodging operations. Project Rating of level and
 Discuss the importance of Customer Library Work  Group Projects quality of
Relations Management.  Performance performance and
 Elaborate on how to measure guest Individual Reporting Task output
service.  Examination
Group Reporting Situational analysis
rubric
Week 6 Marketing and Sales At the end of the topic, the student is able to: Class Discussions with  Quiz Group presentation
(Ch. 13; CO3)  Define what marketing and sales are. Visual Presentations  Oral Recitation rubric rated by
 Discuss market research and its  Case Studies instructor.
importance. Group Activities  Individual
 Explain market augmentation and Project Rating of level and
who the target market is. Library Work  Group Projects quality of

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 Identify the different elements in the  Performance performance and
“P” mix. Individual Reporting Task output
 Examination
Group Reporting Situational analysis
rubric
Week 7 Food & Beverage At the end of the topic, the student is able to: Class Discussions with  Quiz Group presentation
(Ch. 11, CO3)  Discuss the service sequence. Visual Presentations  Oral Recitation rubric rated by
 Explain the service methods and the  Case Studies instructor.
customer process. Group Activities  Individual
 Identify the roles in food and Project Rating of level and
beverage service. Library Work  Group Projects quality of
 Elaborate on how to create a  Performance performance and
customer care specification. Individual Reporting Task output
 Examination
Group Reporting Situational analysis
rubric
Special Lodging At the end of the topic, the student is able to: Class Discussions with  Quiz Group presentation
Week 8 Environments, Timeshare  Explain the different special lodging Visual Presentations  Oral Recitation rubric rated by
& Vacation Ownership environments.  Case Studies instructor.
(p. 38-43, CL1)  Identify the different types of Group Activities  Individual
ownership of lodging establishments. Project Rating of level and
 Discuss condominiums and Library Work  Group Projects quality of
timesharing.  Performance performance and
 Elaborate on joint ventures and Individual Reporting Task output
strategic alliances.  Examination
Group Reporting Situational analysis
rubric
Assessment
Topic and Required Assessment
Timetable Topic Learning Outcomes Learning Activities Results/
Readings/ References Tasks
Evidences
FINAL
Housekeeping, At the end of the topic, the student is able to: Class Discussions with  Quiz Group presentation
Week 9 Maintenance, and  Discuss the procedures in organizing Visual Presentations  Oral Recitation rubric rated by

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Engineering departments the housekeeping job.  Case Studies instructor.
(Ch. 1-4 & 6, CO2)  Explain the scope of Public Area Group Activities  Individual
Maintenance and the procedures Project Rating of level and
needed to maintain the public are of Library Work  Group Projects quality of
lodging establishments.  Performance performance and
 Elaborate the procedures in cleaning Individual Reporting Task output
and maintaining guestrooms .  Examination
 Define Linen and Laundry service Group Reporting Situational analysis
and the procedures in performing its rubric
functions.
Loss Prevention, Security At the end of the topic, the student is able to: Class Discussions with  Quiz Group presentation
Week 10 and Safety  Define the general safety and security Visual Presentations  Oral Recitation rubric rated by
(p.200, CO2; Ch.7 , CO2) measures for guests.  Case Studies instructor.
 Explain fire prevention and safety Group Activities  Individual
procedures. Project Rating of level and
 Identify the measures needed to take Library Work  Group Projects quality of
to prevent accidents.  Performance performance and
 Elaborate the measures in handling Individual Reporting Task output
chemicals and pathogens.  Examination
 Discuss tips on first aid and security. Group Reporting Situational analysis
 Explain measures for prevention of rubric
losses of material assets.

Managing complaints, & At the end of the topic, the student is able to: Class Discussions with  Quiz Group presentation
Weeks 11-12 online reviews gaining  Discuss the importance of handling Visual Presentations  Oral Recitation rubric rated by
competitive edge through guest complaints.  Case Studies instructor.
service & online presence  Explain the measures that must be Group Activities  Individual
(p.202-209, CL1; Article taken to prevent guest complaints. Project Rating of level and
2; Thesis 1)  Identify the impacts of social media in Library Work  Group Projects quality of
lodging establishments  Performance performance and
 Elaborate on how to manage online Individual Reporting Task output
reputation.  Examination
Group Reporting Situational analysis

HMPC 212 Fundamentals in Lodging Operations September 11, 2019 Revision #: 1 Page 8 of 11
rubric
Week 13 Lodging Tour  Performance Rating of level and
Task quality of
 Examination performance and
output

Situational analysis
rubric

VI. REFERENCES

Classic References:
1. Vallen, Gary K., Vallen, Jerome J. (2013). Check-In & Check-Out, Managing Hotel Operations. Pearson, 9th Edition.
2. Andrews, Sudhir (2008). Front Office Management & Operations. Tata McGraw-Hill Publishing Company Limited, International Edition
Contemporary References
1. Walker, John P. & Walker, Josielyn T. (2014). Introduction to Hospitality Management. Pearson, 4th Edition.
2. Roldan, Amelia S. & Crespo, Amelia M. (2016). Housekeeping Management. Skills Development & Management Services Inc., Revised Edition 2016.
3. Foskett, David, Paskins, Patricia & Pennington, Andrew (2016) The Theory of Hospitality and Catering. Hodder Education, 13th Edition.

VII. GRADING SYSTEM


Examinations (40%) Performance Tasks (40%) Other Requirements (20%)
Preliminary Examinations Quizzes Oral recitation
Midterm Examinations Classroom Presentation/ Reports Assignment
Final Examinations Laboratory/Demonstration Projects/Portfolio
Research output

VIII. CLASSROOM POLICIES


A. Class Attendance and Absences
1. From the very first meeting of every class, students are expected to attend promptly and regularly.

HMPC 212 Fundamentals in Lodging Operations September 11, 2019 Revision #: 1 Page 9 of 11
2. Classes start promptly five minutes after the hour scheduled for the class. A student is considered late if she/he comes five minutes after the start of
classes and is marked absent if she/he is not in the classroom within the first fifteen (15) minutes of one hour period.
3. Three (3) counts of tardiness of fifteen (15) minutes each are equivalent to one absence. Per CHED regulation, absences in a course should not exceed
20 % of the equivalent class hours, or two times the number of meetings per week. In excess of the above, the student shall not be given credit for the
subject, but is given a mark of 5FA (Failure due to absences).
4. The following cases shall be considered excused absences: illness, death in the immediate family, and school representations. Excuse shall be valid
upon the presentation of medical certificate/ letter to the Discipline Officer.
5. Absences from class do not excuse the student from any course requirement, or from any work assigned during the absence. Make-up work or
independent study may be given to the student at the discretion of the faculty member/subject teacher.
6. Approved absences do not count towards the number are those authorized by the Dean/ Program Chairs for participation in Official functions of the
College and those approved by the Coordinator of the official activities of members of school organizations.

B. Examination Policies
1. There are three major examinations during the trimester: Prelim, Midterm and Finals.
2. An exam permit is a prerequisite for the taking of exams. It may be obtained from the Accounting office after the student has settled all his/her accounts
for the corresponding period covered by the exam.
3. A student is required to be in standard uniform with ID during examinations.
4. All examinations shall be taken on the dates and hours scheduled. An equivalent rating of 50% shall be given to student who failed to take the
examination.
5. All examinations are to be taken in the classroom assigned for the particular subject. All students are expected to be in the classroom promptly for the
exams.
6. Special exams should be taken within one week after the scheduled examinations. A student who takes the special exams should present his/her
permit to the examination proctor. Special exams shall only be given to students who were not able to take the exam due to the following cases:
 late payments
 death in the immediate family
 illness
 school presentations
7. Exemptions from taking the examination maybe granted only during the Final Exams upon the discretion of the instructor and the approval of the
Program Chair.

IX. COURSE REQUIREMENTS


1. Attendance 4. Assignments 7. Class Participation/Recitation

HMPC 212 Fundamentals in Lodging Operations September 11, 2019 Revision #: 1 Page 10 of 11
2. Quizzes 5. Exercises 8. Written Analysis of the Case
3. Prelim, Midterm, Final Exams 6. Reporting

Prepared by:

GLYNDON KOAPAKA A. LAUREANO


Faculty
References reviewed by:

MAY ANN JOY M. DIORPAN DELIA F. DALIGDIG, RL, MAED-LS


Librarian Head Librarian
Contents reviewed by:

NORJAMES S. GOAD, MM
Program Director
Approved by:

NORJAMES S. GOAD, MM
Program Director

HMPC 212 Fundamentals in Lodging Operations September 11, 2019 Revision #: 1 Page 11 of 11

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