Electrical Winder

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PSS/N1801 Perform winding for armature, transformer, AC and DC motors

QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR


POWER SECTOR

Contents
1. Introduction and Contacts.…………….…...….……1
2. Qualifications Pack……….……...........................2
3. Glossary of Key Terms……….……………………..….3
4. OS Units……………………………………………………....5
 OS describe what 5. Annexure: Nomenclature for QP & OS…….....35
individuals need to
6. Assessment Criteria.......................................37
do, know and
understand in
order to carry out Introduction
a particular job
role or function Qualifications Pack- Electrical Winder
SECTOR/S: POWER
 OS are
performance SUB-SECTOR: Distribution Downstream
standards that
individuals must OCCUPATION: Operation and Maintenance - Distribution Downstream
achieve when
carrying out REFERENCE ID: PSS/Q4401
functions in the
workplace, ALIGNED TO: NCO-2015/ 7412.0400, 8282.50
together with
specifications of Brief Job Description: The individual in this job role will perform motor re-winding of
the underpinning armature, stator/ rotor, transformer including replacement of insulation and
knowledge and varnishing. The individual will also disassemble, troubleshoot, perform service and
understanding maintenance of electrical power tools.

Personal Attributes: The individual must physically and mentally be able to perform
Power Sector Skill essential functions of the job safely. The job holder must have an eye for detail,
Council (PSSC) patience and discipline to carry out detailed and repetitive tasks. The candidate
Plot No. 4, Institutional
should be able to read, listen carefully and understand instructions and warnings.
Area, CBIP Building,
Malcha Marg,
Chanakyapuri, New
1|Page
Delhi- 110021
E-mail: pssc@cbip.org
Qualification Pack for Electrical Winder

Qualifications Pack Code PSS/Q4401


Electrical Winder
Job Role (Applicable for National Scenarios)
Job Details

Credits TBD Version number 1.0


Sector Power Drafted on 14/03/2019
Sub-sector Distribution Downstream Last reviewed on
Operation and
Occupation Maintenance – Next review date
Distribution Downstream
NSQC Clearance on

Job Role Electrical Winder

The individual in this job role performs rewinding of equipment


such as motors, generators, transformers. The individual will also
Role Description
perform service and maintenance of various tools and equipment
used in the process.
NSQF level 4
Minimum Educational Qualifications 8th Standard
Maximum Educational Qualifications Not Applicable
Prerequisite License or Training Not Applicable
Minimum Job Entry Age 18 Years
Experience Not Applicable
Compulsory:
1. PSS/N4401 Prepare for electrical winding operations
2. PSS/N4402 Perform winding for armature, transformer, AC
and DC motors
Applicable National Occupational 3. PSS/N4403 Perform basic care and maintenance of hand and
Standards (NOS) power tools for electrical work
4. PSS/N1331 Apply basic health and safety practices for power
related work
5. PSS/N1336 Work effectively with others

Performance Criteria As described in the relevant OS units

2
Qualification Pack for Electrical Winder

Keywords /Terms Description

Sector Sector is a conglomeration of different business operations having similar


Definitions

business and interests. It may also be defined as a distinct subset of the


economy whose components share similar characteristics and interests.
Sub-sector Sub-sector is derived from a further breakdown based on the characteristics
and interests of its components.
Occupation Occupation is a set of job roles, which perform similar/ related set of
functions in an industry.
Job role Job role defines a unique set of functions that together form a unique
employment opportunity in an organisation.
Occupational Standards OS specify the standards of performance an individual must achieve when
(OS) carrying out a function in the workplace, together with the knowledge and
understanding they need to meet that standard consistently. Occupational
Standards are applicable both in the Indian and global contexts.
Performance Criteria Performance criteria are statements that together specify the standard of
performance required when carrying out a task.
National Occupational NOS are occupational standards which apply uniquely in the Indian context.
Standards (NOS)
Qualifications Pack (QP) QP comprises the set of OSs, together with the educational, training and
other criteria required to perform a job role. A QP is assigned a unique
qualifications pack code.
Electives Electives are NOS/set of NOS that are identified by the sector as contributive
to specialization in a job role. There may be multiple electives within a QP for
each specialized job role. Trainees must select at least one elective for the
successful completion of a QP with Electives.
Options Options are NOS/set of NOS that are identified by the sector as additional
skills. There may be multiple options within a QP. It is not mandatory to
select any of the options to complete a QP with Options.
Unit Code Unit code is a unique identifier for an Occupational Standard, which is
denoted by an ‘N’
Unit Title Unit title gives a clear overall statement about what the incumbent should
be able to do.
Description Description gives a short summary of the unit content. This would be helpful
to anyone searching on a database to verify that this is the appropriate OS
they are looking for.
Scope Scope is a set of statements specifying the range of variables that an
individual may have to deal with in carrying out the function which have a
critical impact on quality of performance required.
Knowledge and Knowledge and understanding are statements which together specify the
Understanding technical, generic, professional and organisational specific knowledge that
an individual need to perform to the required standard.
Organisational Context Organisational context includes the way the organisation is structured and
how it operates, including the extent of operative knowledge managers have
of their relevant areas of responsibility.
Technical Knowledge Technical knowledge is the specific knowledge needed to accomplish specific
3
Qualification Pack for Electrical Winder

designated responsibilities.
Core Skills/Generic Core skills or generic skills are a group of skills that are the key to learning
Skills and working in today’s world. These skills are typically needed in any work
environment in today’s world. In the context of the OS, these include
communication related skills that are applicable to most job roles.
Keywords /Terms Description
NOS National Occupational Standard(S)
Acronyms

NSQF National Skills Qualifications Framework


QP Qualifications Pack
CPR Cardiopulmonary Resuscitation
PPE Personal Protective Equipment
PTW Permit to Work
kVA Kilo Volt Ampere
kW Kilowatt
kWh Kilowatt Hour
CO2 Carbon Dioxide

4
PSS/N4401 Prepare for electrical winding operations
----------------------------------------------------------------------------------------------------------------------------- ---------

Overview
This unit is about the competencies required by an electrical winder to perform preparatory
tasks to undertake electrical winding for repair and maintenance of various electrical motors.

5|Page
PSS/N4401 Prepare for electrical winding operations

Unit Code PSS/N4401


Unit Title
National Occupational Standard

Prepare for electrical winding operations


(Task)
Description This unit is about the competencies required by an electrical winder to perform
preparatory tasks to undertake electrical winding for repair and maintenance of
electrical motors.
Scope This unit/ task covers the following:
 Prepare the work area
 Assess the job requirements

Performance Criteria (PC) w.r.t. the Scope


Element Performance Criteria
Prepare the work To be competent, the user/individual on the job must be able to:
area PC1. identify Personal Protective Equipment (PPE) and use the same as per the
related working environment
PC2. test single phase or three phase supply by multimeter/ test lamp/ double
test lamp
PC3. organise materials required for the rewinding job and varnishing, ensuring
ease of access
PC4. check that the work area is free from dust, debris, metal shavings and is safe
for working
PC5. check that the tools and materials required for winding operations are
available and fit for use
Assess the job To be competent, the user/individual on the job must be able to:
requirements PC6. uncover the motor by opening and disassembling the small electrical
machine/device safely and place the disassembled parts in a secure and
clean area
PC7. test the electrical fan/motor for insulation failure
PC8. open and dismantle the motor to access the stator and armature
PC9. check the damage in the motor to establish if re-winding will be effective in
restoring motor operations
PC10. identify the damaged/burnt part of winding in fan/motor
PC11. identify the prerequisites to winding such as former and select coils of
different size and shape, as per requirement
PC12. record the winding data like size/gauge of wire, number of turns, coil
connection, coil pitch, etc.
Knowledge and Understanding (K)
A. Organizational The user/individual on the job needs to know and understand:
Context KA1. relevant legislation, standards, policies, and procedures of the organisation

6|Page
PSS/N4401 Prepare for electrical winding operations
(Knowledge of the KA2. organizational norms relevant to employment and performance conditions
company / KA3. relevant health and safety requirements applicable in the work place
organization and KA4. job role and responsibilities and relevant sources for information
its processes) KA5. about the people and their responsibilities within the work area
KA6. escalation matrix and procedures for reporting work and employment
related issues
KA7. organizational procedures for requisitioning and indenting materials and
equipment
KA8. organisational procedure for recording and reporting job works and related
information
B. Technical The user/individual on the job needs to know and understand:
Knowledge KB1. importance of working in a clean environment, safe practices and
procedures
KB2. various types of chemicals used in electrical winding operations and hazards
of working with them
KB3. common electricity terminology, such as current, voltage, resistance,
kilowatt (kW), kilowatt hour(kWh)
KB4. correct use of tools and equipment used in motor winding activities
KB5. Personal Productive Equipment (PPE) and the health and safety precautions
for carrying out motor rewinding work
KB6. functioning of DC and AC single phase and 3-phase supply and the difference
between them with respect to voltage, current and power
KB7. procedure to test single and three phase supply by multimeter/ test lamp/
double test lamp
KB8. quantity and application of various types of material required in winding
operations
KB9. risks of having metal shavings in a motor winding environment
KB10. different types of motors, their parts, structure, functioning and the
electrical appliances using various types of motors
KB11. functioning of ammeters, volt meters, meggers, multi-meters
KB12. difference between rotary parts and static parts
KB13. how to handle stripping/winding tools safely
KB14. BIS (Bureau of Indian standards) rules for winding/rewinding
KB15. insulating materials as per class of insulation (A/E/B/C/F/H) and reasons for
insulation failure in electrical machines
KB16. terminology used in winding like pole pitch, coil pitch etc.
KB17. preparation of winding data as per old winding and rating plate of machine
KB18. procedure followed for preparation of winding table, winding diagram,
connection diagram and re-winding of all kind of electric motors like single
phase AC motors, pump motors, ceiling fan motors, table fan motors,

7|Page
PSS/N4401 Prepare for electrical winding operations
submersible pump motor, etc.
KB19. procedure and importance of testing for continuity and insulation
KB20. basic construction and coil arrangement in primary and secondary side of
transformer (single phase and three phase) and the concept of turns and
voltage ratio
KB21. types of wires and strips used for transformer coil and the procedure for coil
rewinding - hand and motorized coil winding
KB22. types of varnish, its application and impregnation methods and its
advantages
KB23. concept and principles of basic arithmetic calculation for calculating
dimensional parameters as per the drawing and part programming
Skills (S)
A. Core Skills/ Writing Skills
Generic Skills
The user/individual on the job needs to know and understand how to:
SA1. write notes to record information to be used at work like winding data,
material requirements, etc.
SA2. write observations related to the process, if any
Reading Skills

The user/individual on the job needs to know and understand how to:
SA3. read dimensions from drawings and diagrams correctly
SA4. read instructions posted on the equipment/walls/ sign boards etc.
SA5. read safety instructions on machines and devices
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA6. communicate clearly with team and other staff members
SA7. discuss task lists, schedules and activities with the team members
B. Professional Skills Decision Making

The user/individual on the job needs to know and understand how to:
SB1. make appropriate work-related judgments based on laid down policies and
procedures
Plan and Organize

The user/individual on the job needs to know and understand how to:
SB2. plan and organize tasks to meet quantity and quality specifications
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB3. identify impact of own work and actions on end customer
Problem solving

8|Page
PSS/N4401 Prepare for electrical winding operations
The user/individual on the job needs to know and understand how to:
SB4. identify changes in conditions, operations, and the environment to
anticipate and address problems

9|Page
PSS/N4401 Prepare for electrical winding operations

NOS Version Control

NOS Code PSS/N4401


Credits TBD Version number 1.0
Industry Power Drafted on 14/03/2019
Industry Sub-sector Distribution Downstream Last reviewed on
Operation and
Occupation Maintenance - Next review date
Distribution Downstream

10 | P a g e
PSS/N4402 Perform winding for armature, transformer, AC and DC motors
----------------------------------------------------------------------------------------------------------------------------- ---------

Overview
This unit is about performing winding operations for motors, transformers, armatures and
performing finishing activities on the equipment after winding.

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PSS/N4402 Perform winding for armature, transformer, AC and DC motors
Unit Code PSS/N4402
Unit Title
National Occupational Standard

Perform winding for armature, transformer, AC and DC motors


(Task)
Description This unit is about performing winding operations for motors, transformers,
armatures and performing finishing activities on the equipment after winding.
Scope This unit/ task covers the following:
 Perform winding for motors
 Perform winding of transformers
 Perform rewinding operations for armatures
 Perform finishing activities
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria
Perform winding for To be competent, the user/individual on the job must be able to:
motors PC1. prepare insulating paper and wooden/ insulating stick as per the slot of
motor
PC2. prepare the coil as per size, number of turns and coil pitch of the given
motor
PC3. insert and dress the insulating material in each slot of the motor
PC4. insert the coil and mark start/ end point
PC5. connect the coils as per connection diagram
PC6. test for continuity and winding insulation
PC7. assemble and run the motor (without varnishing)
Perform winding of To be competent, the user/individual on the job must be able to:
transformers PC8. measure and determine the size of winding wire/ strip for primary and
secondary sides of the transformer
PC9. test and identify the faults in coil of primary and secondary sides of the
transformer
PC10. dismantle the core and coil
PC11. repair/ rewind the faulty coils
PC12. clean the core and provide suitable insulation
PC13. perform winding using the hand and/or motorized coil winding
PC14. reassemble the coils of primary and secondary sides of the transformer
PC15. make connections and test for continuity and IR (Insulation Resistance) of
primary and secondary sides of the transformer
PC16. test the transformer for insulation, transformation ratio and performance
Perform rewinding To be competent, the user/individual on the job must be able to:
operations for PC17. prepare insulating paper and wooden/ insulating stick as per the slot of the
armatures armature
PC18. test the armature, coil connections and record the winding data
PC19. strip/remove the armature winding
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PSS/N4402 Perform winding for armature, transformer, AC and DC motors
PC20. clean and insert the insulation in the slots
PC21. prepare and insert the coil in slots
PC22. identify coil ends and make connections to the commutator
PC23. properly secure/tie the coil ends on the armature
PC24. test for continuity and IR of winding
PC25. varnish the armature winding
Perform finishing To be competent, the user/individual on the job must be able to:
activities PC26. varnish the re-winded motor
PC27. examine the insulation of winding using a megger insulation tester
PC28. make proper connections and check the performance of motor
Knowledge and Understanding (K)
A. Organizational The user/individual on the job needs to know and understand:
Context KA1. relevant legislation, standards, policies, and procedures of the organisation
(Knowledge of the KA2. organizational norms relevant to employment and performance conditions
company / KA3. relevant health and safety requirements applicable in the work place
organization and KA4. job role and responsibilities and relevant sources for information
its processes) KA5. about the people and their responsibilities within the work area
KA6. escalation matrix and procedures for reporting work and employment
related issues
KA7. organizational procedures for requisitioning and indenting materials and
equipment
KA8. organisational procedure for recording and reporting job works and related
information
B. Technical The user/individual on the job needs to know and understand:
Knowledge KA1. safe handling of stripping/winding tools and reasons for insulation failure in
electrical machines
KA2. BIS (Bureau of Indian Standards) rules for winding/rewinding
KA3. functioning of DC (Direct Current) and AC (Alternating Current) single phase
and 3-phase supply and the difference between them with respect to
voltage, current and power
KA4. types of winding wires and class-wise insulation material (A/E/B/C/F/H)
KA5. preparation of winding data as per old winding and rating plate of machine
KA6. procedure followed for re-winding of all kind of electric motors
KA7. procedures to prepare the winding table, connection diagram, winding
diagram for given motor and various methods used for inserting coil into the
slots
KA8. basic construction and coil arrangement in primary and secondary side of
transformer (single phase and three phase); turns and voltage ratio
KA9. types of wires and strips used for transformer coil
KA10. do’s and don'ts for removing core and coil from transformer tank; hand and

13 | P a g e
PSS/N4402 Perform winding for armature, transformer, AC and DC motors
motorized coil winding; placing insulation between coils and core; and
testing the general faults in a transformer coil
KA11. connection, IR testing and improvement of primary and secondary sides of
the transformer
KA12. types of varnishes, their uses, applications, methods of varnish impregnation
and its advantages
KA13. terminology used and types of armature winding like lap winding, wave
winding, pole pitch, coil pitch, back and front pitch, progressive and
retrogressive winding etc.
KA14. procedure for preparing winding data for given armature and dismantling
the burnt winding wire
KA15. procedure for providing insulation, inserting coil and connection to
commutator
KA16. process for impregnation and testing of armature winding and securing coil
ends on the armature
KA17. concept and principles of basic arithmetic calculation, co-ordinate system
for calculating dimensional parameters as per drawing and for part
programming
Skills (S)
A. Core Skills/ Writing Skills
Generic Skills The user/individual on the job needs to know and understand how to:
SA1. write notes to record information to be used at work like winding data,
material requirements, etc.
SA2. write observations related to the process, if any
Reading Skills
The user/individual on the job needs to know and understand how to:
SA3. read dimensions from drawings and diagrams correctly
SA4. read instructions posted on the equipment/walls/ sign boards etc.
SA5. read safety instructions on machines and devices
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA6. communicate clearly with team and other staff members
SA7. discuss task lists, schedules and activities with the team members
B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:
SB1. make appropriate work-related judgments based on laid down policies and
procedures
Plan and Organize
The user/individual on the job needs to know and understand how to:
SB2. plan and organize tasks to meet quantity and quality specifications

14 | P a g e
PSS/N4402 Perform winding for armature, transformer, AC and DC motors
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB3. identify impact of own work and actions on end customer
Problem solving
The user/individual on the job needs to know and understand how to:
SB4. identify changes in conditions, operations, and the environment to
anticipate and address problems
Analytical Thinking
NA
Critical Thinking
NA

15 | P a g e
PSS/N4402 Perform winding for armature, transformer, AC and DC motors

NOS Version Control

NOS Code PSS/N4402


Credits TBD Version number 1.0
Industry Power Drafted on 14/03/2019
Industry Sub-sector Distribution Downstream Last reviewed on
Operation and
Occupation Maintenance - Next review date
Distribution Downstream

16 | P a g e
PSS/N4403 Perform basic care and maintenance of hand and power tools for electrical
work
------------------------------------------------------------------------------------------------------------------------------- ---------

Overview
This unit is about the competencies required for performing basic care and maintenance of
hand and power tools used for electrical winding operations.

17 | P a g e
PSS/N4403 Perform basic care and maintenance of hand and power tools for electrical
work
Unit Code PSS/N4403
Unit Title
National Occupational Standard

Perform basic care and maintenance of hand and power tools for electrical work
(Task)
Description This unit is about the competencies required for performing basic care and
maintenance of hand and power tools used for electrical winding operations.
Scope This unit/ task covers the following:
 Perform maintenance of tools and equipment

Performance Criteria (PC) w.r.t. the Scope


Element Performance Criteria
Perform maintenance To be competent, the user/individual on the job must be able to:
of tools and PC1. dismantle and reassemble electrical power tools used in electrical winding
equipment operations safely as per manufacturer’s instructions
PC2. identify defects and malfunctions in hand and power tools
PC3. carry out maintenance of hand tools including overhauling and changing of
defective parts
Knowledge and Understanding (K)
A. Organizational The user/individual on the job needs to know and understand:
Context KA1. relevant legislation, standards, policies, and procedures of the organisation
(Knowledge of the KA2. organizational norms relevant to employment and performance conditions
company / KA3. relevant health and safety requirements applicable in the work place
organization and KA4. job role and responsibilities and relevant sources for information
its processes) KA5. about the people and their responsibilities within the work area
KA6. importance of taking the work permit before initiating any maintenance and
repair activities
KA7. importance of following good housekeeping and fire prevention procedures
KA8. importance of following job instructions and defined maintenance
procedures
KA9. importance of reporting problems in a timely manner
KA10. escalation matrix and procedures for reporting work and employment
related issues
KA11. organizational procedures for requisitioning and indenting materials and
equipment
B. Technical The user/individual on the job needs to know and understand:
Knowledge KB1. common electricity terminology such as current, voltage, resistance,
kilowatt (kw), kilowatt hour(kwh)
KB2. use and functions of tools and equipment used in electrical winding work
and testing, repair and maintenance and if they are suitable, calibrated and
operating effectively such as spanners, hammers, chisels, gauge etc.
KB3. specific health and safety precautions which must be taken for various types

18 | P a g e
PSS/N4403 Perform basic care and maintenance of hand and power tools for electrical
work
of hazards when carrying out repair and maintenance work
KB4. types of electrical power tools as per their application like hand drilling
machine, angle grinder, rotary hammer, sander/polisher, blower, heavy duty
cutter, portable cut off saw etc. and how to operate them
KB5. chemicals, lubricants and oils used in oiling and greasing equipment and
components
KB6. importance of understanding abnormal sounds and vibrations in power tools
KB7. Personal Protective Equipment (PPE) and clothing that must be worn while
working in an electrical workshop such as safety helmet, safety glove,
insulated safety shoe, ear plugs, dust suppression masks, etc.
KB8. troubleshooting technique in electrical power tools - like insulation testing,
armature defects, field winding, stator winding defects, noisy operation
bearing problem, carbon brush changing, turning the commutator surface
KB9. principles and methods of preventive and breakdown maintenance
Skills (S)
A. Core Skills/ Writing Skills
Generic Skills The user/individual on the job needs to know and understand how to:
SA1. write notes to record information to be used at work like winding data,
material requirements, etc.
SA2. write observations related to the process, if any
Reading Skills
The user/individual on the job needs to know and understand how to:
SA3. read dimensions from drawings and diagrams correctly
SA4. read instructions posted on the equipment/walls/ sign boards etc.
read safety instructions on machines and devices
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA5. communicate clearly with team and other staff members
SA6. discuss task lists, schedules and activities with the team members
B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:
SB1. make appropriate work-related judgments based on laid down policies and
procedures
Plan and Organize
The user/individual on the job needs to know and understand how to:
SB2. plan and organize tasks to meet quantity and quality specifications
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB3. identify impact of own work and actions on end customer
Problem solving
19 | P a g e
PSS/N4403 Perform basic care and maintenance of hand and power tools for electrical
work
The user/individual on the job needs to know and understand how to:
SB4. identify changes in conditions, operations, and the environment to
anticipate and address problems
Analytical Thinking
NA

20 | P a g e
PSS/N4403 Perform basic care and maintenance of hand and power tools for electrical
work

NOS Version Control

NOS Code PSS/N4403

Credits TBD Version number 1.0


Industry Power Drafted on 14/03/2019
Industry Sub-sector Distribution Downstream Last reviewed on
Operation and
Occupation Maintenance - Next review date
Distribution Downstream

21 | P a g e
PSS/N1331 Apply basic health and safety practices for power related work
----------------------------------------------------------------------------------------------------------------------------- ----------

Overview
This unit covers health, safety and security for power related work.

22 | P a g e
PSS/N1331 Apply basic health and safety practices for power related work

Unit Code PSS/N1331


Unit Title
National Occupational Standard

Apply basic health and safety practices for power related work
(Task)
Description This unit covers health, safety and security for power related work. This includes
procedures and practices required in a power plant, power station/substation or
on the field while working on power equipment. It covers responsibilities towards
self, others, organizational assets and the environment.
Scope This unit/task covers the following:
 Follow workplace health and safety practices
 Follow fire safety practices
 Follow emergencies, rescue and first-aid procedures

Performance Criteria (PC) w.r.t. the Scope


Element Performance Criteria
Follow workplace To be competent, the user/individual on the job must be able to:
health and safety PC1. use protective clothing/equipment for specific tasks and work conditions
practices Protective clothing: leather or asbestos gloves, flame proof aprons, flame
proof overalls buttoned to neck, cuff less (without folds) trousers,
reinforced footwear, helmets/hard hats, cap and shoulder covers, ear
defenders/plugs, safety boots, knee pads, particle masks,
glasses/goggles/visors
Equipment: hand and face shields, machine guards, residual current
devices, shields, dust sheets, respirator
PC2. identify job-site hazards and possible causes of risks/accident at the
workplace
Hazards: electrical hazards; sharp edged and heavy tools; heated metals;
oxyfuel and gas cylinders; welding radiation; hazardous surfaces;
hazardous substances; physical hazards
Possible causes of risk and accident: physical actions; not following
instructions; inattention; sickness and incapacity; health; not taking safety
precautions
PC3. follow procedures for safe working with electrical equipment
Safe working procedures: Tag out/Lock out, PTW (Permit to Work)
PC4. follow warning signs while working with electrical systems
Warning signs: Danger, high voltage area, out of service, etc.
PC5. use standard safe working practices when working at heights, confined
areas and trenches
PC6. test any electrical equipment and system using insulated testing devices
before touching them
PC7. ensure positive isolation of electrical equipment and system as per the
given standards

23 | P a g e
PSS/N1331 Apply basic health and safety practices for power related work
PC8. identify any abnormalities in electrical equipment or system installed
alarm and/or noticing parameters from gauge/ indicator installed
Parameters: temperature, pressure, flow and current
PC9. follow safe working practices while working in hazardous conditions to
ensure the safety of self and others
Safe working practices: using PPE; installing and reading safety signs;
handle tools in the correct manner and store and maintain them properly;
keep work area clear of clutter; while working with electricity take all
electrical precautions; safe lifting and carrying practices; use equipment
that is working properly and is well maintained; take due measures for
safety while working at heights, etc. take due measures for safety while
working in confined spaces or trenches, etc.
PC10. use various methods of accident prevention in the work environment
Methods of accident prevention: training in health and safety procedures;
using health and safety procedures; use of equipment and working
practices; safety notices, advice; instruction from colleagues and
supervisors
PC11. identify and retrieve general health and safety equipment in the
workplace
General health and safety equipment: Fire extinguishers; first aid
equipment; safety instruments and clothing etc.
PC12. set up and use scaffolds, elevated platforms and ladders safely
Set up: firm/level base, clip/lash down, leaning at the correct angle,
appropriate load as per capacity, etc.
PC13. inspect scaffolds, elevated platforms and ladders for faults and rectify
them
Faults: corrosion of metal components, deterioration, splits and cracks in
timber components, imbalance, loose rungs, missing/ unfixed nuts or
bolts, etc.
PC14. lift, carry and transport heavy objects and tools safely using correct
procedures from storage to the workplace and vice versa
PC15. inspect power plant and its equipment routinely for any signs of oil, water
and steam leakage
PC16. store flammable materials and machine lubricating oil safely and correctly
PC17. check that the emission and pollution control devices are working properly
in line with environmental policy standards
PC18. use good housekeeping practices at all times
Good housekeeping practices: clean/tidy work area, removal/disposal of
waste material, protect surfaces
PC19. identify common hazard signs displayed in various areas
Various areas: Chemical containers; equipment; packages; inside

24 | P a g e
PSS/N1331 Apply basic health and safety practices for power related work
buildings; open areas and public spaces, etc.
PC20. inform the relevant authorities about any abnormal situation/behavior of
any equipment/system without delay
Follow fire safety To be competent, the user/individual on the job must be able to:
practices PC21. use various appropriate fire extinguishers for different types of fires
correctly
Types of fires: Class A, B, C, D and E
PC22. use appropriate rescue techniques during fire hazard
PC23. maintain good housekeeping in order to prevent fire hazards
PC24. use a fire extinguisher correctly in case of fire
Follow emergencies, To be competent, the user/individual on the job must be able to:
rescue and first-aid PC25. administer appropriate first aid to the victims for the relevant injuries
procedures Injuries: Bleeding, burns, choking, electric shock, poisoning etc.
PC26. act promptly and appropriately to an accident situation or medical
emergency in real or simulated environments
PC27. perform and organise loss minimization or rescue activity during an
accident in real or simulated environments
PC28. administer basic first aid including CPR to the victims of heart or cardiac
arrest due to electric shock, before the arrival of emergency services
PC29. demonstrate basic emergency procedures during emergency mock drills
for better understanding of procedures applied in emergencies
Emergency procedures: raising alarm, safe/efficient evacuation, correct
ways of escape, correct assembly point, roll call, correct return to work
PC30. free an affected person from electrocution safely as per the
recommended procedure
PC31. move injured people and others to a safe place during emergencies
PC32. write an incident report or dictate a report to another person, and send
report to the authorized person
Incident Report includes details of: name, date/time of incident, date/time
of report, location, environment conditions, persons involved, sequence of
events, injuries sustained, damage sustained, actions taken, witnesses,
supervisor/manager notified
Knowledge and Understanding (K)
A. Organizational The user/individual on the job needs to know and understand:
Context (Knowledge KA1. names (and job titles if applicable), and where to find, all the people
of the company / responsible for health and safety in a workplace
organization and its KA2. names and location of documents that refer to health and safety in the
processes) workplace
KA3. names and location of people responsible for health and safety in the
workplace
KA4. documents that refer to health and safety in the workplace

25 | P a g e
PSS/N1331 Apply basic health and safety practices for power related work
Documents: fire notices, accident reports, safety instructions for
equipment and procedures, company notices and documents, legal
documents (e.g. government notices)
B. Technical The user/individual on the job needs to know and understand:
Knowledge KB1. meaning of “hazards” and “risks”
KB2. health and safety hazards commonly present in the work environment and
related precautions
KB3. possible causes of risk, hazard or accident in the workplace and why risk
and/or accidents are possible
KB4. possible causes of risk and accident
Possible causes of risk and accident: physical actions; not following
instructions; inattention; sickness and incapacity (such as drunkenness);
health hazards (such as untreated injuries and contagious illness); not
taking safety precautions
KB5. methods of accident prevention
KB6. safe working practices when working with tools and machines
KB7. safe working practices while working at various hazardous sites
KB8. where to find all the general health and safety equipment in the
workplace
KB9. various dangers associated with the use of electrical equipment
KB10. positive isolation of electrical equipment and system
KB11. safe handling and disposal of hazardous power plant wastes
KB12. use of emission and pollution control devices and measures taken to
control pollution
KB13. various safety procedures and equipment used to work at heights,
trenches and confined places
KB14. safe working practices specific to working with electrical equipment and
system e.g. lock out/ tag out, PTW, etc.
KB15. preventative and remedial actions to be taken in the case of exposure to
toxic materials
Toxic materials: solvents, flux, lead
Exposure: ingested, contact with skin, inhaled
Preventative action: ventilation, masks, protective clothing/ equipment);
Remedial action: immediate first aid, report to supervisor
KB16. importance of using protective clothing/equipment and other insulated
work gear while handling electrical system and equipment
KB17. precautionary measures taken to prevent fire accident
KB18. various causes of fire
Causes of fires: heating of metal; spontaneous ignition; sparking; electrical
heating; loose fires (smoking, welding, etc.); chemical fires; etc.
KB19. correct technique(s) of using a fire extinguisher

26 | P a g e
PSS/N1331 Apply basic health and safety practices for power related work
KB20. different methods of extinguishing fire
KB21. different materials used for extinguishing fire
Materials: sand, water, foam, CO2, dry powder
KB22. emergency rescue techniques applied during a fire hazard
KB23. various types of safety signs and what they mean
KB24. appropriate basic first aid treatment relevant to the condition e.g. shock,
electrical shock, bleeding, breaks to bones, minor burns, resuscitation,
poisoning, eye injuries
KB25. rescue techniques applied during fire hazards
KB26. good housekeeping in order to prevent fire hazards
KB27. correct use of a fire extinguisher
KB28. standard procedure on how to deal with electric shocks and
electrocutions
KB29. how to rescue a person from electrocution and minimize harm
KB30. basic techniques of bandaging
KB31. perform artificial respiration and the CPR Process
Skills (S)
A. Core Skills/ Generic Writing Skills
Skills The user/individual on the job needs to know and understand how to:
SA1. write an accident/ incident report in local language and/or English
Reading Skills
The user/individual on the job needs to know and understand how to:
SA2. read and comprehend basic content to read labels, charts, signages
SA3. read and comprehend basic English to read manuals of operation
SA4. read an accident/ incident report in local language or English
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA5. question coworkers appropriately in order to clarify instructions and other
issues
SA6. give clear instructions to coworkers and subordinates
SA7. remain congenial while discussing and debating issues with co-workers
SA8. follow appropriate protocols for communication based on situation,
hierarchy, organizational culture and practice
SA9. ask for, provide and receive required assistance where possible to ensure
achievement of work-related objectives
B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:
SB1. follow organizational rule-based decision-making process
SB2. take decisions with systematic course of actions and/or response
Plan and Organize
The user/individual on the job needs to know and understand how to:
27 | P a g e
PSS/N1331 Apply basic health and safety practices for power related work
SB3. plan and organize their own work schedule, work area, tools, equipment
and materials to maintain decorum and for improved productivity
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB4. build customer relationships and use customer centric approach
Problem solving
The user/individual on the job needs to know and understand how to:
SB5. think through the problem, evaluate the possible solution(s) and suggest
an optimum /best possible solution(s)
SB6. seek appropriate assistance from other sources to resolve problems
SB7. report problems that cannot be resolved to the appropriate authority
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. identify cause and effect relations in own area of work
SB9. work systematically and logically to resolve the issues, identify the cause
and anticipate unexpected results
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB10. critically evaluate the organizational processes to improve them

28 | P a g e
PSS/N1331 Apply basic health and safety practices for power related work

NOS Version Control

NOS Code PSS/N1331

Credits TBD Version number 1.0


Industry Power Drafted on 11/02/2019
Generation, Transmission,
Distribution, Distribution
Industry Sub-sector Last reviewed on
Downstream

Occupation Next review date

29 | P a g e
PSS/N1336 Work effectively with others
----------------------------------------------------------------------------------------------------------------------------- ----------

Overview
This unit is about the basic practices that improve effectiveness of working with others in an
organizational set-up.

30 | P a g e
PSS/N1336 Work effectively with others

Unit Code PSS/N1336


Unit Title
National Occupational Standard

Work effectively with others


(Task)
Description This unit covers basic practices that improve effectiveness of working with others in
an organizational set-up.
Scope This unit/task covers the following:
 Work effectively with others

Performance Criteria (PC) w.r.t. the Scope


Element Performance Criteria
Work effectively with To be competent, the user/individual on the job must be able to:
others PC1. accept information and instructions from the supervisor and fellow workers
and seek clarification when required
PC2. pass the information to the persons authorized to receive it within agreed
timescales and confirm its receipt
PC3. pass information to others clearly, at a pace and in a manner that helps
them understand it
PC4. assist others in performing tasks in a positive manner with a helpful
attitude
PC5. consult and assist fellow workers to maximize effectiveness and efficiency
in carrying out tasks
PC6. use appropriate communication etiquette while working
Communication etiquette: avoid abusive language; use appropriate titles
and terms of respect; do not eat or chew while talking etc.
PC7. listen attentively and respond appropriately while interacting with others
at work
PC8. use appropriate tone, pitch and language to convey politeness,
assertiveness, care and professionalism
PC9. act responsibly and demonstrate disciplined behaviours at the workplace
Disciplined behaviours: Punctuality; completing tasks within agreed
timescales, ensuring quality standards; not gossiping and wasting time,
honesty, etc.
PC10. escalate grievances and problems to the appropriate authority as per the
organisational procedure to resolve them and avoid conflict
Knowledge and Understanding (K)
A. Organizational The user/individual on the job needs to know and understand:
Context (Knowledge KA1. legislation, standards, policies, and procedures followed in the company
of the company / relevant to own employment and performance conditions
organization and its KA2. reporting structure, inter-dependent functions, lines and procedures in the
processes) work area
KA3. relevant people and their responsibilities within the work area
31 | P a g e
PSS/N1336 Work effectively with others

KA4. escalation matrix and procedures for reporting work and employment
related issues
B. Technical The user/individual on the job needs to know and understand:
Knowledge KB1. various categories of people that one is required to communicate and co-
ordinate within the organization
KB2. importance of effective communication in the workplace
KB3. importance of teamwork in organizational and individual success
KB4. various components of effective communication
KB5. key elements of active listening
KB6. value and importance of active listening and assertive communication
KB7. barriers to effective communication
KB8. importance of tone and pitch in effective communication
KB9. importance of avoiding casual expletives and unpleasant terms while
communicating in professional circles
KB10. how poor communication practices can disturb people, environment and
cause problems for the employee, the employer and the customer
KB11. importance of ethics for professional success
KB12. importance of discipline for professional success
KB13. what constitutes disciplined behavior for a working professional
KB14. common reasons for interpersonal conflict
KB15. importance of developing effective working relationships for professional
success
KB16. expressing and addressing grievances appropriately and effectively
KB17. importance and ways of managing interpersonal conflict effectively
Skills (S)
A. Core Skills/ Writing Skills
Generic Skills
The user/ individual on the job needs to know and understand how to:
SA1. write clear and legible notes to self, colleagues and seniors to pass
messages, keep records, prepare to-do lists, take down instructions
SA2. write basic numbers, quantities and work-related terminology for
operational requirements in the local language
Reading Skills

The user/ individual on the job needs to know and understand how to:
SA3. read basic terms and terminologies to accurately interpret work related
documents, labels, supervisor instructions in the local language
SA4. read and interpret accurate information from various relevant work
instructions and records
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:

32 | P a g e
PSS/N1336 Work effectively with others

SA5. interact with the supervisor appropriately (correct protocol and manner of
speaking) in order to understand the basic requirements of the product,
production plans and other associated requirements
SA6. give clear instructions to co-workers about the type of output required and
answer queries
SA7. display active listening skills while interacting with co-workers and other in
the workplace
B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:
SB1. follow organisation’s rule-based decision-making process
SB2. take decisions with systematic course of actions and/or response
Plan and Organize
The user/individual on the job needs to know and understand how to:
SB3. use appropriate planning to maintain a smooth relationship with fellow
team members
SB4. take steps within one’s limits of authority to initiate modification in plan if
the circumstances require it
SB5. plan and organise tasks to meet targets
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB6. check that work meets customer requirements
SB7. deliver consistent and reliable service to internal and external customers
Problem Solving
The user/individual on the job needs to know and understand how to:
SB8. work with co-workers and supervisor to resolve any issues that threaten
disruption, increase risk, cause delays or under-achievement of quality and
targets as per the planned schedule
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB9. work systematically and logically to resolve the issues and identify
causation and anticipate unexpected results.
SB10. adopt quick approach and solution towards faults repairing
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB11. critically evaluate operation parameters in relation to system normality

33 | P a g e
PSS/N1336 Work effectively with others

NOS Version Control

NOS Code PSS/N1336

Credits TBD Version number 1.0


Industry Power Drafted on 11/02/2019
Generation, Transmission,
Industry Sub-sector Distribution, Distribution Last reviewed on
Downstream
Occupation Next review date

34 | P a g e
Qualifications Pack for Electrical Winder

Annexure

Nomenclature for QP and NOS

Qualifications Pack
9 characters
[ABC]/ Q 0101

[Insert 3 letter codes for SSC] QP number (2 numbers)

Q denoting Qualifications Pack Occupation (2 numbers)

Occupational Standard

An example of NOS with ‘N’ 9 characters


[ABC] / N 0101

[Insert 3 letter codes for SSC] OS number (2 numbers)

N denoting National Occupational Standard Occupation (2 numbers)

Back to top…

35
Qualifications Pack for Electrical Winder

The following acronyms/ codes have been used in the nomenclature above:

Sub-sector Range of Occupation numbers

Generation 14-18
Transmission 31-35
Distribution 21-25
Distribution- Downstream 41-45

Sequence Description Example

Three letters Industry name PSS


Slash / /

Next letter Whether QP or NOS N

Next two numbers Occupation code 01

Next two numbers OS number 01

36
Qualifications Pack for Electrical Winder

Criteria for Assessment of Trainees

Job Role: Electrical Winder


Qualification Pack: PSS/Q4401
Sector Skill Council: Power Sector Skill Council

Guidelines for Assessment:

1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria
(PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory
and Skills Practical for each PC.
2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC.
3. Individual assessment agencies will create unique question papers for theory part for each candidate at each
examination/training center (as per assessment criteria below.)
4. Individual assessment agencies will create unique evaluations for skill practical for every student at each
examination/ training center based on these criteria.
5. To pass the Qualification Pack, every trainee should score a minimum of 70% in every NOS.
6. In case of successfully passing only certain number of NOSs, the trainee is eligible to take subsequent assessment
on the balance NOS's to pass the Qualification Pack.
7. In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack.

Compulsory NOS
Marks Allocation
Total Marks: 500
Assessment Total Skills
Assessment Criteria for outcomes Out of Theory
outcomes Marks Practical
PSS/N4401 PC1.identify Personal Protective Equipment (PPE) and use
Prepare for the same as per the related working environment 5 1 4
electrical winding PC2.test single phase or three phase supply by multimeter/
operations 10 3 7
test lamp/ double test lamp
PC3.organise materials required for the rewinding job and
8 3 5
varnishing, ensuring ease of access
PC4.check that the work area is free from dust, debris,
metal shavings and is safe for working 6 1 5

PC5. check that the tools and materials required for winding 100
operations are available and fit for use 6 1 5

PC6.uncover the motor by opening and disassembling the


small electrical machine/device safely and place the 9 3 6
disassembled parts in a secure and clean area
PC7.test the electrical fan/motor for insulation failure 11 4 7
PC8.open and dismantle the motor to access the stator and
10 3 7
armature

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Qualifications Pack For Electrical Winder

PC9. check the damage in the motor to establish if re-


13 5 8
winding will be effective in restoring motor operations
PC10.identify the damaged/burnt part of winding in
5 1 4
fan/motor
PC11.identify the prerequisites to winding such as former
and select coils of different size and shape, as per 6 2 4
requirement
PC12.record the winding data like size/gauge of wire,
number of turns, coil connection, coil pitch, etc. 11 3 8

Total 100 30 70
PSS/N4402 PC1.prepare insulating paper and wooden/ insulating stick
4 1 3
Perform winding as per the slot of motor
for armature, PC2.prepare the coil as per size, number of turns and coil
transformer, AC 4 1 3
pitch of the given motor
and DC motors PC3.insert and dress the insulating material in each slot of
3 1 2
the motor
PC4.insert the coil and mark start/ end point 3 1 2
PC5.connect the coils as per connection diagram 4 1 3
PC6.test for continuity and winding insulation 4 1 3
PC7.assemble and run the motor (without varnishing) 4 1 3
PC8.measure and determine the size of winding wire/ strip
4 1 3
for primary and secondary sides of the transformer
PC9.test and identify the faults in coil of primary and
4 1 3
secondary sides of the transformer
PC10.dismantle the core and coil 3 1 2
PC11.repair/ rewind the faulty coils 4 1 3
PC12.clean the core and provide suitable insulation 3 1 2
PC13.perform winding using the hand and/or motorized coil
100 4 1 3
winding
PC14.reassemble the coils of primary and secondary sides
4 1 3
of the transformer
PC15.make connections and test for continuity and IR
(Insulation Resistance) of primary and secondary sides of 4 1 3
the transformer
PC16.test the transformer for insulation, transformation
4 1 3
ratio and performance
PC17.prepare insulating paper and wooden/ insulating stick
4 1 3
as per the slot of the armature
PC18.test the armature, coil connections and record the
4 2 2
winding data
PC19.strip/remove the armature winding 2 1 1
PC20.clean and insert the insulation in the slots 3 1 2
PC21.prepare and insert the coil in slots 4 1 3
PC22.identify coil ends and make connections to the
3 1 2
commutator
PC23.properly secure/tie the coil ends on the armature 2 1 1
PC24.test for continuity and IR of winding 4 1 3

38
Qualifications Pack For Electrical Winder

PC25.varnish the armature winding 3 1 2


PC26.varnish the re-winded motor 3 1 2
PC27.examine the insulation of winding using a megger
4 2 2
insulation tester
PC28.make proper connections and check the performance
4 1 3
of motor
Total 100 30 70
PSS/N4403 PC1.dismantle and reassemble electrical power tools used
Perform basic care in electrical winding operations safely as per manufacturer’s 40 12 28
and maintenance instructions
of hand and power PC2.identify defects and malfunctions in hand and power 100
tools for electrical 25 6 14
tools
work PC3.carry out maintenance of hand tools including
35 12 28
overhauling and changing of defective parts
Total 100 30 70
PSS/N1331 PC1.use protective clothing/equipment for specific tasks
3 1 2
Apply basic health and work conditions
and safety PC2.identify job-site hazards and possible causes of
practices for power 3 1 2
risks/accident at the workplace
related work PC3.follow procedures for safe working with electrical
3 1 2
equipment
PC4.follow warning signs while working with electrical
3 1 2
systems
PC5.use standard safe working practices when working at
3 1 2
heights, confined areas and trenches
PC6.test any electrical equipment and system using
3 1 2
insulated testing devices before touching them
PC7.ensure positive isolation of electrical equipment &
2 1 1
system as per the given standards
PC8.identify any abnormalities in electrical equipment or
system installed alarm and/or noticing parameters from 3 1 2
gauge/ indicator installed
PC9.follow safe working practices while working in 100
3 1 2
hazardous conditions to ensure the safety of self and others
PC10.use various methods of accident prevention in the
3 1 2
work environment
PC11.identify and retrieve general health and safety
3 1 2
equipment in the workplace
PC12.set up and use scaffolds, elevated platforms and
4 1 3
ladders safely
PC13.inspect scaffolds, elevated platforms and ladders for
4 1 3
faults and rectify them
PC14.lift, carry and transport heavy objects & tools safely
using correct procedures from storage to the workplace and 3 0 3
vice versa
PC15.inspect power plant and its equipment routinely for
any signs of oil, water and steam leakage 4 1 3

PC16.store flammable materials and machine lubricating oil


3 1 2
safely and correctly
39
Qualifications Pack For Electrical Winder

PC17.check that the emission and pollution control devices


are working properly in line with environmental policy 3 1 2
standards
PC18.use good housekeeping practices at all times 3 1 2
PC19.identify common hazard signs displayed in various
3 1 2
areas
PC20.inform the relevant authorities about any abnormal
3 1 2
situation/behavior of any equipment/system without delay
PC21.use various appropriate fire extinguishers for different
3 1 2
types of fires correctly
PC22.use appropriate rescue techniques during fire hazard 3 1 2
PC23.maintain good housekeeping in order to prevent fire
3 1 2
hazards
PC24.use a fire extinguisher correctly in case of fire 2 0 2
PC25.administer appropriate first aid to the victims for the
3 1 2
relevant injuries
PC26.act promptly and appropriately to an accident
situation or medical emergency in real or simulated 3 1 2
environments
PC27.perform and organise loss minimization or rescue
activity during an accident in real or simulated 5 1 4
environments
PC28.administer basic first aid including CPR to the victims
of heart or cardiac arrest due to electric shock, before the 3 1 2
arrival of emergency services
PC29.demonstrate basic emergency procedures during
emergency mock drills for better understanding of 3 1 2
procedures applied in emergencies
PC30.free an affected person from electrocution safely as
3 1 2
per the recommended procedure
PC31.move injured people and others to a safe place during
3 0 3
emergencies
PC32.write an incident report or dictate a report to another
4 2 2
person, and send report to the authorized person
Total 100 30 70
PSS/N1336 Work PC1.accept information and instructions from the
effectively with supervisor and fellow workers and seek clarification when 10 3 7
others required
PC2.pass the information to the persons authorized to
10 4 6
receive it within agreed timescales and confirm its receipt
PC3.pass information to others clearly, at a pace and in a
10 4 6
manner that helps them understand it 100
PC4.assist others in performing tasks in a positive manner
12 4 8
with a helpful attitude
PC5.consult and assist fellow workers to maximize
effectiveness and efficiency in carrying out tasks 12 3 9

PC6.use appropriate communication etiquette while


8 2 6
working

40
Qualifications Pack For Electrical Winder

PC7.listen attentively and respond appropriately while


8 2 6
interacting with others at work
PC8.use appropriate tone, pitch and language to convey
politeness, assertiveness, care and professionalism 8 2 6

PC9.act responsibly and demonstrate disciplined behaviours


10 2 8
at the workplace
PC10.escalate grievances and problems to the appropriate
authority as per the organisational procedure to resolve 12 4 8
them and avoid conflict
Total 100 30 70

41

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