Ghassan Hammoudeh Senior Management: IT

Saleh Senior IT professional with 18 years of experience in Project Management,

Operation Management, Disaster Recovery, IT Governance and ITIL
Implementation across diverse organizational domains. Exploring challenging
SCAD , P.O Box 6036, Abu Dhabi - UAE senior managerial assignments with a professionally managed organization
ghassan.hammoudeh@gmail.com
+971 506585348

Expertise In Leadership Strengths & Highlights

• Strategy Planning  Proficient in industrializing delivery by standardizing estimations,

productivity for various technology streams, cost optimization
• Program Management
• P&L Accountability  Skilled in working on Statistics Project Management, Statistics On Line
Analytics, Dashboards, Dataware House & Statistical Information System
• Resource Planning & Management
and General Statistics Business Process Management (GSBPM)
• Team / People Leadership automation, Key Official Statistics & Key Official Indicators
• IT Infrastructure Services &  Strong background in strategizing and setting up delivery transformation
Transformation framework and operating models to optimize cost to serve significantly to
• Technical Consulting Services the customers and making businesses more competitive in the market

• Business Innovation & Agility  Adroit in workflow management, defect/issue tracking, problem
• Continuous Service Improvement management, risk management and change tracking; review of
deliverables prior to passage to clients and implementation of
• Customer Service Delivery. methodologies for enforcement of project standards
• Data Management Maturity
Assessment  Adept at defining, leading and driving project operations effectively,
through the implementation of several management dynamics including
Strategic Execution Plans, Task & Resource Allocation, Team Management,
Academics Performance Monitoring / Supervision, Progress Reviews, Training &
Development etc.

• MBA, Strathclyed University (2011)

• B Sc. (Electrical Engineering),
University of Detroit (1985)

Professional Experience

Abu Dhabi Statistic Center (SCAD), Abu Dhabi – UAE Aug 2010 Onwards
IT Director

Key Profile: Partner with (Head) Business Technology in aligning IT with revenue generating strategies of assigned
business units
• Spearhead operations of the Data Visualization team by defining objectives, preparing annual operating plan for the
Data Visualization department
• Guide team members in building new dissemination tools including design & development of interactive
visualization aimed at maintaining organizational design & data accuracy standards
• Ensure compliance to project delivery schedules & other SLA parameters across complex data visualization projects.
Maintain updated Online Analytical (Dimensional Data) to provide real-time multidimensional data analysis
combined with powerful visualizations to SCAD business users
• Set up & manage interactive data visualizations such as charts, maps and spreadsheets based on evaluation of
multiple data sources in a single visualization component
• Focus on filtering, sorting, calculations, trend identification, conditional formatting, and other analytical features for
maintaining Statistical Data Quality. Manage administration & automation of SCAD Statistical Yearly Book (English &
Arabic)
• Maintain updated statistical information systems to process detailed data from SCAD’s statistical databases using the
SCAD Statistical Data Visualization Tools
• Function as single point of contact for IT related issues to assigned business units. Represent the team in senior
management meetings on strategic business IT investment decisions
• Develop & maintain quality assurance function for the standard production process based on confidence interval
with each statistical product. Build website for publication of online of data, metadata and advance release calendar
• Collaborate with international statistics centers to ensure compliance to international standards and best practices
document
• Focus on implementation & automation of SCAD Statistics Standard Operating Procedure (S.S.O.P) for Surveys and
Admin Data. Integrate ADSIC SDI Infrastructure using geospatial data
• Liaise with other IT departments pertaining to partner & supplier management, risk management, service
management, software engineering and operations, IT strategy and architecture. Participate in evaluation of business
cases in coordination with Business Technology Solutions Delivery
• Manage day to day administrative functions in coordination with internal & external stakeholders for maintaining
seamless operations
• Guide team members in conducting surveys like CPI Survey , E-Census Survey , Labor force Survey , House Income &
Expend Survey , Employment & Wages Survey , Agricultural Survey , REAL ESTATE Survey , Foreign Investment
Survey ,Industrial Production Index (IPI) & Producer Price Index (PPI) Survey , Transport & Storage Survey
• Maintain updated knowledge of international standards like ISACA Standards / COBIT / COSO. Coordinate
development of audit work papers incorporating test schedules for accomplishing audit schedules
• Evaluate team performance & render productivity enhancement feedback. Organize training sessions for team
members based on identified training needs
• Prepare & present various status reports for the senior management and other stakeholders to enable effective
decision making.
• Maintain SCAD Data Management covering Data Quality, Governance, Open Data, DW/BI & Metadata

Enterprise Impact:
• Played key role in finalizing SLA & Memorandum of Understanding for various Abu Dhabi Government entities to
collate and disseminate necessary Key Official Statistics
• Built & maintained new data center utilizing ISO 27001 & ISO20000, BS 31100:2011 , ISO 15489-1:2001 & BS
25999 processes & procedure, implemented EDRMS to convert the organization to IBM Filenet
• Automated streamline admin data collection from 69 Abu Dhabi Government Entities using ORACLE ODI & EDQ
including Oracle SOA & Oracle OBIEE
• Developed GIS Roadmap to set groundwork to implement spatial technologies based on business and e-
government agenda.
• Ensured Statistical Data Quality and provide Values:- Independence: maintain independence in the selection of
methodologies, definitions and data sources, and in the timing of releases; Transparency: apply transparent and
widely accepted procedures, communicating methodologies and adopting unbiased approach; Reliability: strive for
accuracy and consistency in collecting, processing, storing and disseminating official statistics; User Focus: meet the
needs of users with relevant data, enable easy access to information and release official statistics in a timely way;
Confidentiality: maintain confidentiality
• Automated SCAD Statistical Operational Procedures (SSOP) including Statistical Yearly Book
• Implemented Data Management (DMMI) assessment by implementing ADSIC Governmental Data Management
• Defined, measured and monitored agreed SLA’s & KPI’s and drove the business towards ISO2000 & ISO27001
certification for Service Transition related disciplines

Dubai World, Dubai - UAE Mar 2006 – Aug 2010

IT Customer Value Manager (Jun 2009 – Aug 2010)

Key Profile: Managed end to end procurement process as well as identification & development of new business
opportunities
• Defined & maintained procurement strategy, policy, standards, methods and processes including budget for
procurement of products and services
• Ensured compliance to hardware assets, licensing of software, and legal obligations such as compliance with the
Data Protection Act
• Assessed potential strategic application of IT to enhance interface between business and IT. Set up & managed
supplier service improvement actions and programs
• Coordinated activities related to conducting job analyses, preparing job descriptions and person specifications, and
prepares selection and evaluation criteria for candidates
• Developed & maintained productive business relationships with key senior staff in the customer organization for
identifying & developing new business opportunities

System & Operation Manager (Mar 2006 – Jun 2009)

Key Profile: Developed & maintained effective system and infrastructure operatives, policies and practices including
technology & operational strategy related to I.T. strategy & architecture
• Collaborated with relevant business units to ascertain requirements in terms of Systems Operations and
Administration for maintaining SLA costs
• Managed systems operations & administration sections to align with The Corporate Office (TCO) Information
Technology Strategy
• Focused on converting the Systems Administration department into a business enabler across all BU’s across all
regions using common foundation of TCO's I.T. Strategy & Architecture
• Maintained updated records of operational infrastructure like logical & physical diagrams, processes & procedures,
device & infrastructure
• Realigned HR policies of the TCO to prepare a competency based HR plan within the Systems Administration unit
• Led the ITC finance team to identify and implement areas of improvement in ITC finances such as chargeback,
supplier payments, ITC asset management including automation of ITC billing framework
• Developed & maintained IT Service Desk facility to cater to customer requirements of Dubai World BUs

Earlier Assignments

Abu Dhabi National Oil Company (ADNOC), Abu Dhabi – UAE Sep 1997 – Mar 2006
Sr. System Engineer

Higher Colleges of Technology Oct 1990 – MM 1997

Information System Coordinator & Faculty of Engineering

Albawardi Computers, P.O. Box 4118, Abu Dhabi, and U.A.E MM 1986 – MM 1990
Assistant Computer Division Manager

Projects

• Providing & administering centralized clustered file server's solution for ADNOC.
• Providing & administering enterprise performance monitoring solution using CA-Unicenter NSM ver 3.0 and
ECOTOOLS and Microsoft Operation Manager 2005 ,automation system using CA-Unicenter automation point
solution, providing END-To-END management
• ADNOC Internet Solution using Checkpoint as a firewall application, NETID as an IP management, WEBSENSE, MS-
PROXY 2.0, MS-Exchange with SMTP connectivity for E-mail and CISCO RAS for Remote connectivity.
• Implementing Email Service for ADNOC using Active Directory and MS-Exchange 2003 servers.
• Administering Intranet Solution for ADNOC using MS-IIS 5.0 as a WEB Server.
• Providing & administering Clustered MS-SQL Engine for all ADNOC Application using MS-SQL 2000 Enterprise
version
• Installing & administering MS-SMS ver 2003 for remote software installation and Hardware S/W asset management
• Implementing SAN & NAS solution using EMC (400GB-Raid-1) and IBM Shark device
• Installation & administration of CA-Unicenter Advanced Help Desk application
• Involvement in the ERP application installation (JDE, MAXIMO and HR-ACCESS)
• Active Directory design, networking services using MS-Active Directory 2003
• Setting up & administrating Internet Security Scanner using Real Secure, System Scanner and Internet Scanner
Module
• ALPHA to INTEL Servers migration for more than 23 servers including ERP (JDE, Maximo and HR-Access ) critical
mission application, Exchange, SMS, SQL 2000
• Implementing business continuity and disaster recovery implementation for Adnoc Business servers including Sun
Solaris, Silicon Graphics, Windows Servers
• Implementing Backup & archival solution using IBM Tape Library Management System to provide all ADNOC NT
Servers x 70, SGI x 3 , & Sun System x 4 centralized backup solution (TIVOLI) including Intelligent Disaster Recovery
and SQL Oracle and exchange agent installations
• Setting up and administering Cisco Pix Firewall & Cisco IDS for ADNOC and other Operation Companies (OPCOS).
• ADNOC Project Manager for implementing Operation Management service (using MS-Operation Manager 2005) to
provide central monitoring and automatic problem resolution for networks for 70 server, continuously monitoring
user actions, application software, servers, and event collection, performance monitoring, and reporting tools for the
full range of Microsoft server operating systems including Unix servers and Non –Windows Devices
• Enterprise Project Management Implementation using MS-Project 2003 Server
• ADNOC IT Infrastructure Upgrade.
• Implementation of SSL VPN Implementation & Antispam Solution
• Risk assessment using CRAMM utility
• Implementing ITIL (ITSM Infrastructure Library)
• Implementing comprehensive solution for developing, implementing and managing policies, standards and
procedures from any department using VigilEnt Policy Center
• Implementing Enterprise Management Solution using HP-Openview , Oracle enterprise Management and Microsoft
Operation Manager 2005 for TCO organization
• Installation of SAN solution using IBM Shark
• Installation & customization of HP-Service Desk ver 5.1 as a call center
• DRP & BCP Implementation
• Develop, implement and enforce SLAs, standards, policies and procedures for the Datacenter function
• Installing Call Center Using Cisco Products and Implantation
• Incident Management Framework Implementation using HP-SD
• Enterprise Content Management Implementation
• Implementing Email Archiving Solution using KVS
• Implementing CITRIX Solution as an application gateway for TCO organization
• Implementing E-Front Investment Application
• Implementing Centralized Backup solution using HP-Dataprotector
• Black Berry Installation ( Never Fail Technology )
• Unified Communication using Cisco and MS Exchange 2007 & OCS Servers
• SAN Implementation using HP-XP , EVA and MSA solution
• NAS Implementation using Netapp solution
• Implementing Project Portfolio Management using HP-PPM
• Centralize Backup Exec solution using Semantic
• Implementation of Netapp solution and implementing Snapshot and Snap Mirror between 2 sites
• Server Virtualization implementation using Microsoft t Hyper–V & System Center Operation Manger.
• AntiSpam Solution Implementation using Iron port & MacAfee
• DNS Solution Implementation using Infoblox
• Information Life Cycle Management Implementation
• HP Asset Management Implementation
• Risk Management Implementation
• Video Conference Solution using PolyCom
• IP Telephony Using Avaya Solution
• ISO 27001 & ISO20000 Implementation
• Help Desk using System Center Service Manager
• Abu Dhabi Census Application Development using GIS,IPAD & Android and Business Intelligence
• EDRMS Implementation.
• BCM/EDRMS
• SCAD SSOP Automation
• SCAD E-Stat Implementation
• SCAD EPM Implementation

Professional Development

• Microsoft Virtualization • Risk Management (Mycore)

• VMWARE Virtualization • IT Financial Cost Avoiding & Optimization ( HP)
• IT Governance & ADSIC Security Session • Enterprise Risk Management (IBM)
• BPM Workshop (Casewise) • Microsoft Data Management
• SAN & NAS Storage Management by HP • Talend Data Management session
• Citrix Application Gateway • Orbus Enterrpise Archetecture
• Oracle ODI , EDQ , SOA , OBIEE • ADSIC Security
• GSBPM • ADSIC Cloud
• Tablaue • ADSIC Data Management
• SAS • IBM Cognos Dashboard
• SPSS • Attevio
• Lead Auditor ISO27001

References

• Mr. Mohammed Sultan, Procurement Manager - ADNOC, 00971508130101

• Mr. Wassim Hamwi, CIO - Meydan, 00971504569709.
• Mr. Junaid Rahimullah, Director Finance - Dubaiworld, Junaid.Rahimullah@dubaiworld.ae, +971505529317
• Mr Francis Veldeman, CIO & Managing Director - EMEA at ammado.com, 0032475804 952
• Mrs. Michaella Kerckhof, CIO - Nakheel, 00971505530932
• Mr. Tariq Alsadiq, CIO - AlFaheem Group, 00971504410255
• Mr. Saji Mathew, CIO - Economic Zones World, JAFZA, Saji.Mathew@ezw.com, 00971506256817
• Mr. Yousif Almutawa, CIO - DP World Head office, Yousif.Almutawa@dpworld.com, +971506009975
• Mr. Arif Al Yedaiwi, COO - Dubai World, ITC, Arif.AlYedaiwi@dubaiworld.ae, +971506407084
• Mr. Albastaki, Director - Dubai Trade, Mahmood.Albastaki@dubaiworld.ae, +97150651-7150
• Mrs. Chris Put, Director of Administration - Dubai World, 00971509114436
• Mr. Mohammed Rizwan, CTO, Dubai World, Rizwan.Shaikh@dubaiworld.ae, +97150656-3104
• Mr. Juma Al Ghaith, CIO - Dubai Customs, Juma.AlGhaith@dubaicustoms.ae, +97143455555
• Mr. Abdulla Omer, Executive Director - Support Services Sector - AbuDhabi Statistic Center, abomar@scad.ae, +971
2 8100200
• Mr. Abu Baker Al Amoudi, Executive Director of Statistics Sector, aaalamoudi@scad.ae, 050-6219621
• Mr. Ahmed AlShaiba AlSheryani, Executive Director - Data Sector, aaalsheryani@scad.ae, 02-8100500
• Mrs. Naeima Mohamed Al Menhali, Head of Internal Audit in SCAD, nmalmenhali@scad.ae
• Mr. Abubaker Abdulla Al Gifri, Technical Advisor in SCAD, aalgifri@scad.ae, 02-8100131
• Mr. Hamid Tamimi, Senior Associate - Booz Allen Hamilton, Tamimi_Hamid@bah.com, +971 50 250 9161
• Mr. Sinha, Ranjan, Head of Infrastructure Consulting - Deloitte Consulting, ranjsinha@deloitte.com, 00971506442831
• Dr. Ahmed El Minnawi, Statistics Expert, amelminnaw@scad.ae, 02-8100416
• Mr Abu Baker Abu Baker Abdullah Al Amoudi, Executive Director, Statistics Sector, aaalamoudi@scad.ae, 00971-50-
6219621

Date of Birth: 18/09/1963 ~ Languages known: English and Arabic ~ Nationality: Jordanian
Passport Details: L290561
• BPM Workshop (Casewise) • Microsoft Data Management
• SAN & NAS Storage Management by HP • Talend Data Management session
• Citrix Application Gateway • Orbus Enterrpise Archetecture
• Oracle ODI , EDQ , SOA , OBIEE • ADSIC Security
• GSBPM • ADSIC Cloud
• Tablaue • ADSIC Data Management
• SAS • IBM Cognos Dashboard
• SPSS • Attevio
• Lead Auditor ISO27001

References

• Mr. Mohammed Sultan, Procurement Manager - ADNOC, 00971508130101

• Mr. Wassim Hamwi, CIO - Meydan, 00971504569709.
• Mr. Junaid Rahimullah, Director Finance - Dubaiworld, Junaid.Rahimullah@dubaiworld.ae, +971505529317
• Mr Francis Veldeman, CIO & Managing Director - EMEA at ammado.com, 0032475804 952
• Mrs. Michaella Kerckhof, CIO - Nakheel, 00971505530932
• Mr. Tariq Alsadiq, CIO - AlFaheem Group, 00971504410255
• Mr. Saji Mathew, CIO - Economic Zones World, JAFZA, Saji.Mathew@ezw.com, 00971506256817
• Mr. Yousif Almutawa, CIO - DP World Head office, Yousif.Almutawa@dpworld.com, +971506009975
• Mr. Arif Al Yedaiwi, COO - Dubai World, ITC, Arif.AlYedaiwi@dubaiworld.ae, +971506407084
• Mr. Albastaki, Director - Dubai Trade, Mahmood.Albastaki@dubaiworld.ae, +97150651-7150
• Mrs. Chris Put, Director of Administration - Dubai World, 00971509114436
• Mr. Mohammed Rizwan, CTO, Dubai World, Rizwan.Shaikh@dubaiworld.ae, +97150656-3104
• Mr. Juma Al Ghaith, CIO - Dubai Customs, Juma.AlGhaith@dubaicustoms.ae, +97143455555
• Mr. Abdulla Omer, Executive Director - Support Services Sector - AbuDhabi Statistic Center, abomar@scad.ae, +971
2 8100200
• Mr. Abu Baker Al Amoudi, Executive Director of Statistics Sector, aaalamoudi@scad.ae, 050-6219621
• Mr. Ahmed AlShaiba AlSheryani, Executive Director - Data Sector, aaalsheryani@scad.ae, 02-8100500
• Mrs. Naeima Mohamed Al Menhali, Head of Internal Audit in SCAD, nmalmenhali@scad.ae
• Mr. Abubaker Abdulla Al Gifri, Technical Advisor in SCAD, aalgifri@scad.ae, 02-8100131
• Mr. Hamid Tamimi, Senior Associate - Booz Allen Hamilton, Tamimi_Hamid@bah.com, +971 50 250 9161
• Mr. Sinha, Ranjan, Head of Infrastructure Consulting - Deloitte Consulting, ranjsinha@deloitte.com, 00971506442831
• Dr. Ahmed El Minnawi, Statistics Expert, amelminnaw@scad.ae, 02-8100416
• Mr Abu Baker Abu Baker Abdullah Al Amoudi, Executive Director, Statistics Sector, aaalamoudi@scad.ae, 00971-50-
6219621

Date of Birth: 18/09/1963 ~ Languages known: English and Arabic ~ Nationality: Jordanian
Passport Details: L290561