New Normal Food and Beverage Operations Part 3: Hrinternational Inc

NEW NORMAL
FOOD AND BEVERAGE

OPERATIONS PART 3
HRInternational Inc.
Disclosure
This presentation is exclusive for HRInternational Inc. (HRI) learning purposes

only. The unauthorized use, public or private viewing outside HRI, reproduction
and/or distribution, in whole or part of, of this material is strictly prohibited
under R.A. 8923 or Intellectual Property Code of the Philippines; and is
punishable by law.
All other rights reserved.
Mr. Brian D. Pilapil
● Based in Sariaya, Quezon Province.

● He has been an instructor for the
Hotel and Restaurant courses since
2008.
● He is also a certified Trainer and
Assessor of TESDA for Food and
Beverage and Commercial Cooking.
● An industry practitioner for Food
and Beverage of four (4) years.
● Medalist of the National Food
Showdown 2011.
NEW NORMAL FOOD AND BEVERAGE
OPERATIONS PART 3
● Room Service
● Room Service Procedures
● Room Service Set Up
ROOM SERVICE
ROOM SERVICE
It allows guests to eat in privacy or

outside of regular restaurant
hours.
Most hotels take food orders
throughout the day,
accommodating late comers and
early risers.
Various technologies allows hotels
to automate much of the service.
ROOM SERVICE
The type of food service that

requires the use of delivery
equipment, adopting in many
instance the use of tray service.
The use of a cart or trolley is a
must for ease of delivery, more so
when there are quite a number of
courses to be served and
accompanied by a number of
dining implements and equipment
ROOM SERVICE: QUALITY CONTROL OF FOOD
Maintain the Quality of

the Food to be served.
Ensure the Microbial

Safety of the Food
Serve food that is

attractive and satisfying
to the customer.
GUEST RELATION
1) Never say “I do not know” to
a customer.
2) Be Positive.
3) Consider your appearance.
ROOM SERVICE
PROCEDURES
TAKING AND PROCESSING ROOM ORDERS
Guest Guest
Customer calls
Services takes Services
Guest Services
Orders repeats Orders
Food is prepared and Guest Services forwards

scheduled by Kitchen orders to Kitchen Manager
SETTING UP THE TRAYS AND TROLLEYS
Completion of
the set meal on
the tray
Upon the go
Food is set-up on signal of the
trays food or kitchen
manager
Waiter proceeds
to deliver the
order to the
designated room
PRESENTATION OF ORDERS
Knocks Politely Request Entry Greetings
Consult the Guest where

Arranges the meal
to position the tray, cart,
and beverage
or trolley inside the room
PRESENTATION OF ROOM SERVICE BILL
For credit card

payment, the
signature of the
guest is required.
For charge to room ,
Check and Present the waiter presents
Account. charge account to
guest for signing.
Collection of
Payment varies on
establishment’s
policy.
CLEAR AND CLEAN ROOM SERVICE AREA
● Waiter only not busboys
● Separate crumbs and leftover
● Return the trolley
TABLE ETIQUETTE AND GOOD MANNERS
WHILE WAITING
● Always say “Excuse me,

Ma’am/Sir”
● Serve the food at the left side
● Serve the beverage on the right
side
● Avoid sticking your fingers
● Always check the food before
serving
TABLE ETIQUETTE AND GOOD MANNERS
WHILE WAITING
● When serving, mention the name

of the food
● Fallen foods should be removed
● Always have a clean, dry napkin
● Never use the hand in handling
food
● Fill up water glasses ¾‘s full
ROOM SERVICE
SET UP
ROOM SERVICE MENU
● Continental Breakfast
● English Breakfast Breakfast is the

● American Breakfast
● Filipino Breakfast Best Meal of the

Room Service Telephone Call
Delivery and Settlement Day.

TYPES OF BREAKFAST MENU
CONTINENTAL
BREAKFAST
● Choice of Fresh Fruit

Juice
● Choice of Assorted
bread
● Serve with
Preserves
● Beverage
ENGLISH or FULL
BREAKFAST

Juice
Bread
● Choice of Cereals
● Eggs
● Meats
● Cut Fruits
● Beverages
AMERICAN
BREAKFAST

Juice
Bread
● Choice of Cereals
● Eggs
● Meats
● Cut Fruits
● Beverages
FILIPINO
BREAKFAST

Juice
Bread
● Eggs
● Meats
● Beverages
SERVICE with a SMILE
CONTACT OUR TEAM
0915-932-1509
marketing@hrimanila.com
m.me/precious.hrinternational

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NEW NORMAL

FOOD AND BEVERAGE

This presentation is exclusive for HRInternational Inc. (HRI) learning purposes

All other rights reserved.

● Based in Sariaya, Quezon Province.

● Room Service Procedures

● Room Service Set Up

It allows guests to eat in privacy or

The type of food service that

Maintain the Quality of

Ensure the Microbial

Serve food that is

1) Never say “I do not know” to

3) Consider your appearance.

Food is prepared and Guest Services forwards

Knocks Politely Request Entry Greetings

Consult the Guest where

For credit card

● Waiter only not busboys

● Separate crumbs and leftover

● Return the trolley

● Always say “Excuse me,

● When serving, mention the name

● English Breakfast Breakfast is the

● Filipino Breakfast Best Meal of the

Delivery and Settlement Day.

● Choice of Fresh Fruit

● Choice of Fresh Fruit

● Choice of Fresh Fruit

● Choice of Fresh Fruit

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