Shahin Group Analysis
Shahin Group Analysis
Shahin Group Analysis
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Letter of Transmittal
S. M Arifuzzaman
Assistant Professor
BRAC University
Respected Madam,
This is the final project report of “Performance And Financial Analysis of SHANIN GROUP” as requested
to being submitted to you on October, 31, 2015 during the Summer semester 2015. The main purpose of
this report is to obtain all the as possible information as about performance and financial strength of
SHANIN GROUP.
Sincerely,
ID: 13164107
MBA
BRAC University
Dhaka
1
Acknowledgements
By the grace of Allah Almighty, I have successfully completed the project report on “Performance and
Financial Analysis of Shanin Group”
Firstly, I would like to express my sincere gratitude to my advisor S. M. Arifuzzaman for the continuous
support of my study and related project, for her patience, motivation, and immense knowledge. Her
guidance helped me in all the time of study and writing of this project. I could not have imagined having
a better advisor and mentor for my Project.
Beside my Advisor, I am highly indebted to M & M Shirts Ltd. (Sister Concern of Shanin Group) for their
guidance and constant supervision as well as for providing necessary information regarding the project &
also for their support in completing the project.
I would like to express my gratitude towards my parents & member of M & M Shirts Ltd. for their kind
co-operation and encouragement which help me in completion of this project.
I would like to express my special gratitude and thanks to industry persons for giving me such attention
and time.
My thanks and appreciations also go to my colleague in developing the project and people who have
willingly helped me out with their abilities.
I have taken efforts in this project. However, it would not have been possible without the kind support
and help of many individuals and organizations. I would like to extend my sincere thanks to all of them.
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Table of Contents Page No
Chapter 1: Introduction
1.1 Background of the thesis......................................... 10
1.2 Primary Sources of Data …………………………… 16
1.3 Secondary Sources of Data……………………………………… 16
1.4 Study Instrument…………………………………………………….. 16
1.5 Data Collection…………………………………………………………. 16
1.5 Limitations of study………………………………………………….. 16
Chapter 2: Ratio Analysis
2.1 Liquidity Analysis Ratio............................................... 17
2.2 Current Ratio........................................................... 17
2.3 Quick Ratio............................................................... 18
2.4 Solvency Ratio......................................................... 19
2.5 Debt to Equity Ratio................................................. 19
2.6 Equity Ratio............................................................. 20
2.7 Debt Ratio............................................................... 21
2.8 Efficiency Ratio........................................................ 22
2.9 Assets Turnover Ratio.............................................. 22
2.10 Inventory Turnover Ratio………………………………………. 23
2.11 Days Sales in Inventory……………………………………………. 24
2.12Profitibility ratio………………………………………………………… 25
2.13 Profit Margin…………………………………………………………….. 25
2.14 Return on Assets……………………………………………………… 26
2.15 Return on Equity………………………………………………………. 27
Chapter Three: Risk Analysis
3.1 Risk Identification………………………………………………………….. 28
3.2 Commercial Risk…………………………………………………………….. 28
3.3 Operational Risk………………………………………………………………. 29
3.4 Country Risk……………………………………………………………………… 29
3.5 Documantation Risk…………………………………………………………. 29
Chapter Four: Conclusion
4.00 Conclusion………………………………………………………………………… 30
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M & M Shirts Ltd. (Shanin Group)
Introduction:
Shanin Group is a one of the names in the readymade garments industry. It product category ranges
from men's formal shirts, casual shirts, ladies blouses, school shirts and blouses. Their customers are all
over the world but the main customers are from Europe and India and major market are in U.K.
E-Mail : info@shaningroup.net
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History
The journey of Shanin group began in 1991 with a handful of sewing machines to produce woven
products in small scale. Sincere efforts, constant strive towards efficiency and commitment towards
highest level of quality fueled the growth of Shanin to become one of the iconic ready-made garment
and textile industries of the country employing over 11500 skilled workers in 14 concerns and has an
annual revenue earning surpassing 127 million US Dollars (2011). All units of Shanin thrive for excellence
in woven, Interlining and casual wear manufacturing, washing, dyeing, garment accessory
manufacturing, printing & packaging, embroidery & screen print, transporting, clearing & forwarding and
fashion wear retailing.
Recognitions
Shanin is compliant to the international benchmarks for all CoC issues environment and workplace
safety. Fire and safety drills are regularly practiced to avoid casualties. For all these and more, Shanin has
earned accreditation from the international standardization authorities like Oeko-Tex®, WRAP, ACCORD,
and ALLIANCE.
Shanin believes in ethical business practices and environmental conservation. The group has installed
one of the most efficient effluent treatment plants of the country at the dyeing and washing plants.
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Product/Service offerings
i) Formal Shirts
ii) Casual Shirts
iii) Ladies Blouses
iv) School Shirts
v) Interlining
vi) Embroidery Facilities
Vision
Our vision is to become a window through which all our interacting parties can see and feel their
prospect and dream about their success. Shanin will become a lifestyle towards its employees, suppliers,
buyers and above all shall become a role model of a green corporate house which will be regarded as an
icon brand in the country.
Mission
Shanin will be known as an entity whose main driven force is its human resources. With such a
motivated, high skilled and professional workforce, Shanin has started marching towards its glory of
success which is not the profit but to enjoy the joy of life.
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Operational Network Organgram
Design / Sketch
↓
Pattern Design
↓
Sample Making
↓
Production Pattern
↓
Grading
↓
Marker Making
↓
Spreading
↓
Cutting
↓
Sorting/Bundling
↓
Sewing/Assembling
↓
Inspection
↓
Pressing/ Finishing
↓
Final Inspection
↓
Packing
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Operation of Garments manufacturing are given below in details:
SL No. Operation Job Method
It is given by buyers to manufacturers containing
01 Design/Sketch sketches including measurements of particular Manual/Computerized
styles
Basic block is an individual component of garments
02 Basic Block without any style of design (without Allowance, Manual/Computerized
Style, Design)
Working When a pattern is made for a particular style with
03 Pattern net dimension regarding the basic block along with Manual/Computerized
allowance then it is called working pattern.
Sample To make a sample, this will be approved by buyer.
04 Garments After making a sample, it is sent to buyer for Manual
approval to rectify the faults
Approved After rectify the faults, sample is again sent to
05 Sample buyers. If it is ok then , then it is called approved Manual
sample
• Fabric Costing
06 Costing • Making Charged Manual
• Trimmings
• Profit
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10 Fabric To spread the fabrics on table properly for cutting Manual/Computerized
Spreading
11 Cutting To cut fabric according to marker dimension Manual/Computerized
12 Sorting & Sort out the fabric according to size and for each Manual
Bundling size make in individual bundles
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Job
Job Responsibilities:
Provides financial information to management by researching and analyzing accounting data; preparing
reports
Job Duties:
• Prepares asset, liability, and capital account entries by compiling and analyzing account
information.
• Documents financial transactions by entering account information.
• Recommends financial actions by analyzing accounting options.
• Summarizes current financial status by collecting information; preparing balance sheet, profit
and loss statement, and other reports.
• Substantiates financial transactions by auditing documents.
• Maintains accounting controls by preparing and recommending policies and procedures.
• Guides accounting clerical staff by coordinating activities and answering questions.
• Reconciles financial discrepancies by collecting and analyzing account information.
• Secures financial information by completing data base backups.
• Maintains financial security by following internal controls.
• Prepares payments by verifying documentation, and requesting disbursements.
• Answers accounting procedure questions by researching and interpreting accounting policy and
regulations.
• Complies with federal, state, and local financial legal requirements by studying existing and new
legislation, enforcing adherence to requirements, and advising management on needed actions.
• Prepares special financial reports by collecting, analyzing, and summarizing account information
and trends.
• Maintains customer confidence and protects operations by keeping financial information
confidential.
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Chapter I: I N T R O D U C T I O N
1.1. BACKGROUND
The Ready-Made Garments (RMG) industry contributes to the Bangladesh economy in a distinctive
manner. The last 20 years witnessed unparalleled growth in this sector, which is also the largest
exporting industry in Bangladesh. It has attained a high profile in terms of foreign exchange earnings,
exports, industrialization and contribution to GDP within a short span of time. The industry plays a
significant role in terms of employment generation. Nearly two million workers are directly and more
than ten million inhabitants are indirectly associated with the industry. In addition to its economic
contribution, the expansion of RMG industry has caused noticeable changes by bringing more than 1.12
million women into the workforce. Hence it is quite apparent that this sector has played a massive role in
the economic development of the country. Bangladesh has been witnessing tremendous industrial
growth across its industrial sector; textile and apparel have especially dragged the focus of government
bodies and private investors. Vast availability of lowest manpower, one of the most competitive energy
costs and a proven track record in apparel production and exports have positioned Bangladesh as a
regional apparel industry development hub in the Asian continent. In context of fast increase in labor
wages and raw material prices in other major regional counterparts, such as China, India, Thailand etc,
Bangladesh is well poised to remain most preferred destination for international apparel majors for
sourcing world class fabric and finished clothes. Bangladesh apparel industry has grown manifold in the
last decade. The country's recognition as low cost-high quality apparel production base resulted in
apparel production boom. Both small- and large-sized firms are booking huge orders from the US and EU
buyers and expanding their production capacities. RMG’s contribution in terms of GDP is highly
remarkable; it has reached 13 percent of GDP which was only about 3 percent in 1991. It also plays a
pivotal role to promote the development of other key sectors of the economy like banking, insurance,
shipping, hotel, tourism, road transportation, railway container services, etc.
One of the key advantages of the RMG industry is its cheap labour force, which provides a competitive
edge over its competitors. The sector has created employment opportunities for about two million
people of which 70 percent are women who mostly come from rural areas. Thus the industry helps in the
country’s social development, women empowerment and poverty alleviation. Currently RMG earns the
lion's share of foreign exchange earnings.
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Last three decades have proven how important the garment industry is for the economy of Bangladesh.
This sector is the key for the economic growth of the country as the industry has opened the door for the
employment of millions of people of the country, especially the unskilled or semi-skilled women labour
force. However, the journey of this industry started only in the late seventies and in the beginning of
early eighties. The Multi-fiber Arrangement (MFA) had a huge preferential influence in choosing
Bangladesh and allows the country’s apparel industry to start exporting to the North American and
European market. (Lopez-Acevedo, Gladys et al 2012, 215)
Currently the garments industry is a multibillion dollar industry in Bangladesh and it also has made a
huge contribution on the economic growth of the country. In fact, the industry plays the central role in
the economic growth of the country. According to Haider, Z.M. (2007) when the industry started in the
late seventies, it contributed only 0.001percent in the total export of the country but in the year 2007 it
contributed 79.3 % to the total exports of the country.
Knitwear and woven garments are the two major commodities that comprise the total Bangladesh RMG
export. At the beginning of the journey of Bangladesh apparel industry, the main exporting commodities
used to be only woven garments, especially during the 1980s, due to the fact that USA was the main
buyer of the industry. But from the beginning of 1990s there was a huge rise in the knitwear production
by the emerging EU demand. In fact, in the fiscal year of 1991-92 knitwear comprised 15 percent of the
total Bangladesh RMG export (Ahmed, N. 2009). Currently the country’s range of apparel commodities
can be named as shirts, trousers, jackets, T-shirt, sweater and etc. The bar chart in figure-1 below shows
different apparel items that are being exported over the period from 1994 to 2012 and their increase in
total export.
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Figure 1: Apparel items exported over the year
Bangladesh is a South Asian country bordering with India and Burma, and in the south of country there is
Bay of Bengal. The country has a territory of 143.998 sq. km. a total inhabitant of 163.654.860 (July
2013). The total GDP of the country is $302.8 billion and the GDP growth rate is 6.1% (2012 est). The GDP
contributions by sectors are agriculture 17.7%, Industry 28.5% and service 53.9%. The main exporting
partners of Bangladesh are USA, Germany, U, K and France. (World fact book 2014)
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Bangladesh is a South Asian country bordering with India and Burma, and in the south of country
there is Bay of Bengal. The country has a territory of 143.998 sq. km. a total inhabitant of
163.654.860 (July 2013). The total GDP of the country is $302.8 billion and the GDP growth rate is
6.1% (2012 est.). The GDP contributions by sectors are agriculture 17.7%, Industry 28.5% and
service 53.9%. The main exporting partners of Bangladesh are USA, Germany, U, K and France.
(World fact book 2014)
The map indicates that the locations of RMG industry of Bangladesh. In Dhaka, Narayangonj,
Khulna and Chittagong cities have Garments Industry.
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industry. When Bangladeshi garment industry started in the late seventies, it had the privilege of
entering the western market like U.S.A, Canada, and E.U without any restrictions because it was a
developing country with lots of potentials. However, at present MFA is keen to offer the similar kind of
privileges to some other developing nations like Cambodia, Vietnam, Sri-Lanka and even giant
developing countries like China and India to promote export of apparel from these countries.
Furthermore, in the year 2013 after the incident of fire at a garments factory called Tajrin Garments, U.S
authorities suspended the GSP facility for Bangladesh (Yesmin, S. 2013). And the E U is also on the way of
taking the initiative of suspending the GSP facility of Bangladesh, in this circumstance; it seems that
Bangladesh readymade garment industry is under threat to continue its sustainable growth.
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1.2 Primary Sources of Data
Primary sources of data are not used preparing this report.
This study is based on secondary information. Data Analysis was done mostly with the help of Microsoft
Excel XP through table and statistical data comparison tools like Average. Ratio analysis software was
basically used here.
The total period for data collection was two weeks. The research was conducted on July 2008. The
survey was conducted by collecting data from Dhaka stock exchange. I also used Internet to collect data.
1.6 Limitations
Limitation of time:
Limitation of time was one of the most important factors that shortened the present study. Due
to time limitation many aspects could not discussed in the present study.
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Ratio Analysis
2.1 Liquidity Analysis Ratio: Liquidity Ratio analyzes the ability of a company to pay off both its current
liabilities as well as their long-term liabilities. It also measures how easy it will be for the company to
raise enough cash or convert assets into cash.
Current ratio measures a firm’s ability to pay off short term liabilities with its current assets. Higher
current ratio is good for a company. But this may be as a result of higher inventory, which is bad for the
company because the company may fail to sell its goods and it may also indicate assets are tied up as
current assets in form of Cash or Receivables, which does not earn anything.
In 2012 Current Ratio of Shanin Group was 1.19 which means Shanin Group had Taka 1.19 to pay Taka 1
of its current debt. This is a good situation. The following 2 years, Shanin Group had enough current
assets against current liabilities. It also indicates that current assets might have tied up a bit. Comparing
with Industry it could be said that, Shanin Group was in a better situation than Industry Average.
Current Ratio
1.40
1.20
1.00
0.80
Shanin Group
0.60
Industry
0.40
0.20
0.00
2014 2013 2012
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2.3 Quick Ratio:
A more conservative measure of liquidity analysis is the quick ratio. The assets includes in this ratio are
called quick assets. Quick assets are current assets that can be converted to cash within 90 days or in the
short term. Cash, Cash Equivalents, Short-Term Investment, Marketable Securities and Accounts
Receivable are considered quick assets. If this ratio is much lower than the current ratio, then it is
considered that firm is facing liquidity problem. It also indicates that the company may have higher
inventory which the firm is unable to sell and higher prepaid expenses.
In 2012 the Quick Ratio of Shanin Group was 0.73. It indicates the company had quick asset of Taka 0.73
against Taka 1 Current Liability. According to table, Quick ratio of Shanin Group went up gradually, which
is a good sign for the company. Moreover, On the basis of Quick ratio it can be said that Shanin group
stayed above the Industry average for the following years.
Quick Ratio
0.90
0.80
0.70
0.60
0.50
Shanin Group
0.40
Industry
0.30
0.20
0.10
0.00
2014 2013 2012
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2.4 Solvency Ratio Analysis: Solvency Ratios identify going concern issues and firm’s ability to pay its bills
in the long term. Solvency ratio differs from liquidity ratio even they both measure the ability of a
company to pay off its obligations. Solvency ratios focus more on the long-term sustainability of a
company instead of the current liability payments. It shows a company’s ability to make payments and
pay off its long term obligations to creditors, bondholders, and banks. Better solvency ratios indicate a
more creditworthy and financially sound company in the long term.
The debt to equity ratio shows the percentage of company financing that comes from creditors and
investors. A higher debt to equity ratio indicates that more creditor financing is used that investor
financing.
From the Table 5, we can see the Debt to Equity Ratio is very high due to Back to Back Letter of Credits. It
was 4.64 in 2012 and slowly decreased in 2014. The Debt to Equity ratio of Shanin Group differs very
slightly from the Industry Average as we can see above.
5.00
4.00
1.00
0.00
2014 2013 2012
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2.5 Equity Ratio:
This ratio measures the amount of assets that are financed by owners’ investments by comparing the
total equity in the company to the total assets. It highlights how much of the total company assets are
owned outright by the investors. In other words after all of the liabilities are paid off, the investors will
end up with the remaining assets.
From the Table given above, The Equity Ratio of Shanin Group for 2014 was 0.24 or 24%. It refers 24% of
total assets are owned by the investors after meeting all of the liabilities. Preceding 2 years of 2014 the
equity ratio is slightly differ from Industry Average. But it’s not alarming.
Equity Ratio
0.30
0.25
0.20
0.05
0.00
2014 2013 2012
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2.6 Debt Ratio:
Debt ratio measures a firm’s total liabilities as a percentage of its total assets. In a sense, the debt ratio
shows a company’s ability to pay off its liabilities with its assets. In addition, it assists investors and
creditors analysis the overall debt burden on the company as well as the firm ability to pay off the debt
in future uncertain economic time.
In 2012 Debt Ratio of Shanin Group was 0.81 or 81%. It indicates the firm’s 81% of its total assets was
liabilities. In 2003 it remained unchanged, but in 2014 it changed slightly up to 76%. Debt Ratio of Shanin
Group had insignificant change compared to Industry Average.
Debt Ratio
0.84
0.82
0.80
0.78
Shanin Group
0.76
Industry
0.74
0.72
0.70
2014 2013 2012
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2.7 Efficiency Ratio: Efficiency ratio is also known as activity ratio and it measures how well companies
utilize their assets to generate income. These ratios are used by management to help improve the
company as well as outside investors and creditors looking at the operations of profitability of the
company.
The Asset Turnover Ratio is an efficiency ratio that measures a company’s ability to generate sales from
its assets by comparing net sales with average total assets. In other words, this ratio shows how
efficiently a company can use its assets to generate sales. Higher turnover ratios mean the company is
using its assets more efficiently. Lower ratios mean that the company is not using assets efficiently and
most likely have management or production problems.
In 2013 The Asset Turnover Ratio of Shanin Group was 1.07. It refers that, Shanin Group Generated Taka
1.07 of sales for every Taka invested in assets. In 2014 the ratio went down. According to industry
average Shanin group might have a few production or management problems. They can increase their
efficiency if they sought out the problems and solve those.
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2.9 Inventory Turnover Ratio:
The inventory turnover ratio is an efficiency ratio that shows how effectively inventory is managed by
comparing cost of goods sold with average inventory for a period. These measures how many times
average inventory is sold during a period
In 2014 the inventory turnover ratio of Shanin Group was 0.47. This means that Shanin Group sold
roughly half of its inventory during the year. It also implies that it would take approximately 2 years to
sell its entire inventory. The inventory turnover ratio of Shanin Group varied significantly with Industry
Average. Shanin Group needs to be more efficient for managing inventory.
6.00
5.00
4.00
Shanin Group
3.00
Industry
2.00
1.00
0.00
2014 2013 2012
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2.10 Days’ Sales in Inventory:
The days’ sales inventory shows how fast the company is moving its inventory. In other words, it shows
how fresh the inventory is. This calculation also shows the liquidity of inventory. Shorter days inventory
outstanding means the company can convert its inventory into cash sooner. In other words, the
inventory is extremely liquid.
In 2014 Days’ Sales in Inventory of Shanin Group was 202 days. It refers Shanin Group had enough
inventory to last the next 202 days or Shanin Group would turn their inventory into cash in the next 202
days. According to Table 15, it can be said that Shanin Group did not let move their inventory fast.
Compared to Industry Average, Shanin Group was in poor situation moving their inventory.
250
200
50
0
2014 2013 2012
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2.11 Profitability Ratio: Profitability ratios compare income statements accouts to show a company’s
ability to generate profits from its operations. It focuses on a company’s return on investment in
inventory and other assets. In other words, these ratios show how well companies can achieve profits
from their operations.
It is also known as return on sales ratio and it measures the amount of net income earned with each
Taka of sales generated by comparing the net income and net sales . In other words, the profit margin
ratio shows what percentage of sales are left over after all expenses being paid by the business.
Profit margin of Shanin Group increased over the years. In 2012 it was only 0.91% which was increase up
to 5.99% in 2014. It is really a good sign for the company. The profit margin of Shanin Group is very high
that Industry average.
Profit Margin
7.000
6.000
5.000
4.000
Shanin Group
3.000
Industry
2.000
1.000
0.000
2014 2013 2012
Figure 9: Comparison of
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2.13 Return on Assets:
It is often called return on total assets. It is a profitability ratio that measures the net income produced
by total assets during a period by comparing net income to the average total assets. In other words the
ROA measures how efficiently a company can manage its assets to produce profits during a period.
ROA of Shanin Group is quite charming, because they had very high percentage of ROA than the Industry
Average. In 2014 ROA of Shanin Group was 6.38% which indicates Shanin Group produced Taka 6.38 of
net income on investment of Taka 100.
ROA
7.00
6.00
5.00
4.00
Shanin Group
3.00
Industry
2.00
1.00
0.00
2014 2013 2012
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2.14 Return on Equity:
Return on Equity measures the ability of a firm to generate profits from its shareholders investments in
the company. In other words, the return on equity ratio shows how much profit each Taka of common
stockholders’ equity generates.
Return on Equity of Shanin Group increased over the year. In 2012 it was 17.92% and it went up to
27.87% in 2014. It is a good indicator of the investors. In addition, ROE of Shanin Group was very high
than the Industry Average.
ROE
35.00
30.00
25.00
20.00
Shanin Group
15.00
Industry
10.00
5.00
0.00
2014 2013 2012
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RISK Analysis
There are several types of risks that are analyzed before going for extending bank’s services to the
vendors. These are:
Credit Risks
Commercial Risks
Operational Risks
Country Risks
Documentation Risks
Funding Risks
All obligors under this program will have been assigned Obligor Risk Rating (ORR), derived from DRM
(Debt Rating Model). SHANIN group rates the program based on the average probability of default of the
obligors (multiplied by the limits of obligors), under the program.
The credit risk here is largely dependent on “performance risk” as the vendor may not have the ability to
perform according to the requirements of the buyer. Whether the export order is placed via a PO or a LC,
the ultimate risk is whether the buyer will approve the final product. Therefore, the buyer/vendor
relationship is a critical element in analyzing performance risk.
Even though such risk will exist, the mitigating factor here is the PRAC done, i.e selection of vendor and
approval of his buyer, checking the years of relationship of buyer with the exporter and positive
reference on the buyer.
Commercial risks occur when Vendors, Buyers and Banks have disputes over conditions and rules
governed by the operative L/C document under UCP 500 and local requirements .These risks can be
controlled through the proper selection of Vendors and L/C issuing banks, for which SHANIN group has
set rules.
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3.3 Operational Risk
Buyers can refuse to pay identifying discrepancies that have been overlooked by bank. Operations will
use a detailed checklist to facilitate the process and meet compliance requirements. Adequate resources
in the Trade Processing Unit will ensure that Operations processing will continue to demonstrate high
quality as mitigate.
This program will operate within the country cross border limits. Export Bills with discrepancies, Import
LCs and FX pre-settlement will be earmarked against country cross border limits.
Necessary documentation is to be taken per local standard bank forms. Individual RMs for respective
VMP clients is responsible for obtaining all documentation prior to utilization. Country credit
administration will check documentation prior to draw-down.
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4.0 Conclusion
It would say that SHANIN GROUP is in a good position. They have excellent current ratio and quick ratio.
It indicates the company has the ability to pay short term obligations. In 2012 Current Ratio of Shanin
Group was 1.19 which means Shanin Group had Taka 1.19 to pay Taka 1 of its current debt. This is a good
situation. The following 2 years, Shanin Group had enough current assets against current liabilities. It
also indicates that current assets might have tied up a bit. Comparing with Industry it could be said that,
Shanin Group was in a better situation than Industry Average. In 2012 the Quick Ratio of Shanin Group
was 0.73. It indicates the company had quick asset of Taka 0.73 against Taka 1 Current Liability.
According to table, Quick ratio of Shanin Group went up gradually, which is a good sign for the company.
Moreover, On the basis of Quick ratio it can be said that Shanin group stayed above the Industry average
for the following years. In 2013 The Asset Turnover Ratio of Shanin Group was 1.07. It refers that, Shanin
Group Generated Taka 1.07 of sales for every Taka invested in assets. In 2014 the ratio went down.
According to industry average Shanin group might have a few production or management problems.
They can increase their efficiency if they sought out the problems and solve those.
30
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