The 2014 Samsung TV Certification Course is designed to assist in technical

understanding and troubleshooting the new 2014 LED and Plasma TVs. Completing
the course and receiving a 70% passing grade on the exam will certify and prepare
you for the repair of 2014 Samsung TVs.
We thank you for your participation.

1
This training includes: 2014 Lineup, Features, Network, 3D, LED TV, UHD LED TV,
Plasma TV, & REDO Prevention

2
3
The 2014 LED Models & Features are listed and include the new curved U9000 UHD TVs as
well as the new curved H8000. The Picture quality features, Smart Interaction, Smart
Features, and other items like Instant ON, Smart Control and Wi-Fi & Bluetooth are
included for model comparison.

4
New 2014 Plasma models are limited to the standard line models without Smart Features
or Wi-Fi & Bluetooth. The F5300B & H5000 models have full HD 1080p resolution.

5
The Plasma TV Line Up includes continued 2013 F8500 premium & F5500 Smart feature
models.
Smart Hub, Smart Interaction , Smart Evolution , Quad or Dual Core Processors, Built in Wi-
Fi & Bluetooth and other items are listed and compared.

6
Some of the 2014 Samsung TV Additions are highlighted.

7
The 14 digit model code structure is listed here for your reference. New is the “H” Year
Code for 2014. The “G” was skipped. Also… Special Note: Some models like the Plasma - PN
example seen here continued using the “F” Year Code and added a “B” in the Optional
feature bracket for 2014 designation.

8
Important Serial Number structure is listed:
Model Code, Product, Factory, Production Line, Year/Month… and “E” for 2014

9
Key Features for 2014

10
New expanded 2014 Five Panel Smart Hub is seen here. New Multimedia and Game panels
plus improvements in the Movie & TV Shows, Samsung Apps, and ON TV Panels.

11
-Instant On, new for 2014, allows the LED TV to display in 1.3 seconds. This mode is the
default setting that can be enabled or disabled from the Menu. For troubleshooting
purposes note the Boot Logo will display during start up only for the 5.3 sec normal Boot
when Instant On is disabled.

12
New 2014 Smart Remote Control with new Gyro Function and operating functions are
labeled. The Gyro guiding light beam appears by placing your thumb or finger on the touch
pad. Navigate the beam to the desired menu or icon location and press enter on the pad to
activate. The Power ON command is IR and remaining commands are Bluetooth. Initial out
of the box Pairing is triggered with any function command. Pairing can be performed with
the pairing button located under the rear access cover as well as replacing the two AA
batteries. A battery condition appears while pairing and a low battery warning will also
appear automatically on screen.

13
Seen on the left… The IR Blaster can be Wired, using an external IR Blaster Cable with
Emitter that connects through a mini jack on the TV. The Remote and TV correspond via
Bluetooth and the TV sends corresponding IR commands through the Wired Blaster to the
device (like an external Set Top Box). It can also be a Wireless Blaster, seen on the right,
utilizing the Remote as the IR Blaster while corresponding to the TV via Bluetooth. The TV
then sends the commands back to the Remote which then sends it out as IR to the devices.
The remote has additional IR emitters for better transmitting coverage of the IR signal to
the external devices.

14
-Evolution kit: Consumers can upgrade functions and performance of their Samsung 2012 or 2013 premium level smart TV (2012 Echo-P
or 2013 Fox Platforms) to the new 2014 Golf Platform model using the special Evolution kit seen on the top left or for UHD models the
special One Connect Box seen on the top right. The new Gyro Remote is included. Some 2014 Functions may not be available.

15
Key Features include the New Golf Quad Core Processor & new USB 3.0 and HDMI 2.0. Also
2014 Smart Interaction 3.0 with expanded natural voice interaction and new 2014 Finger
Control operation in addition to the previous Smart Interaction Hand Controls and Face
Recognition.

16
Screen Mirroring and Sound Customizer from Key features introduced in 2013 also
continues. Screen Mirroring that connects the TV to view specific model Samsung Phones
and Tablets directly to the Screen Mirroring TV input source without the need of being on
the same network …. and Sound Customizer that programs the frequency response of the
TV audio specific to the individuals hearing abilities.

17
The new 2014 Contact Samsung Screen information is seen here and includes added Smart
Hub and On TV Information. Valuable for troubleshooting.

18
A new and important Customer 3D Glasses Pairing Test and 3D Picture Test has also been
added and will be examined later in detail.

19
Mobil GSPN and “Remote Management” have also been made available. Introduced in
2011, Remote Management has been expanded and now allows remote TV
testing/diagnosis by the Samsung authorized service centers who have Mobil GSPN access
capabilities.

20
This section focuses on Network Operation, testing, and important troubleshooting
methods as well as related Smart Hub issues and Wi-Fi Module troubleshooting.

21
The 2014 Network Menu includes Network Status, Settings, Wi-Fi Direct, Multimedia
Device Settings, Screen Mirroring and Device Name.

22
Functions of each item are listed with on screen side bars highlighted:
Network Status: Check the current network and Internet Status.
Wi-Fi Direct: For connecting directly to devices without a wireless router
Screen Mirroring: Mirroring screens and content of certain Samsung Smart Phones &
Tablet models to the TV. Whatever the device sees the TV mirrors. The same Network is
not required.
Network Settings: Important For setting up the Network
Multimedia Device Settings: For sharing content with other devices on the same network
Device Name: Personalizing device name shown on network and other items

23

Use the important Network Status screen to check the connection between the
TV & the Router and the Router to the Internet. Both show to be
successful in this example.

24
Follow the two failure examples listed. TV to Router & Router to Network.

25
To change IP settings Manually… Follow the steps listed.

26
To change just the DNS Setting follow these steps.

27
For Wireless Network Settings: Follow the steps listed

28
For Wired Network Settings connect a proper Wired LAN connection to the TV and follow
these steps:

29
30
To check the Wired and Wireless MAC conditions and the Wi-Fi Module for 2014 TVs
follow these steps.

31
To Troubleshoot the 2013 TVs follow the same steps as for 2014 TVs. The exception is that
the Wireless Module connector has 4 pins to test instead of the 6 pins for 2014 TVs. Refer
to the 4 pin voltage chart in this slide.

32
You can download Free apps on Android and other compatible phones and also use an
inexpensive router to test the Wi-Fi TV operating condition.

33
Download a free app from your Android called Wi-Fi Analyzer.

34
Wired LAN Operation (TV to Router) Test using an external Router

35
Testing important Apps Operation Screens

36
For 2014 TVs: To get the special informational screen to appear follow steps listed.

37
Troubleshooting Netflix Problems by ISP “Internet Service Provider”
1. Problem: Cannot launch Netflix or other video streaming apps.
2. Possible Cause: ISP is blocking Streaming access.
3. Go to IP Settings and change DNS setting manually to 8.8.8.8

Verify Steam Operation

38
Follow the steps listed for troubleshooting important Certificate (set at Samex) and other
operation status for proper Smart Hub Operation.

39
To Verify Netflix ESN & other Important Info: Follow Steps

40
Netflix allows only two registered devices to stream videos simultaneously.
Although a Netflix family plan may allow a few more. The error displayed on
the TV may lead you to a different understanding of the problem.

41
42
■ 3D is created using a stereo imaging system that duplicates the natural separation of the
human eye. This spacing is on average ~2.55 inches apart. Seen here are the left image and
the right image where you can see the bubbles in the photos are in slightly different
distances and position.
- Samsung uses frame packing method (left image over right image with an
added blinking period or shutter at full HD resolution)
- The 3D HDMI format is 1.4 but does not require any special HDMI Cable
- Top and bottom and side by side are used for broadcast 3D (NOT FULL HD)
where Vertical or Horizontal resolution is lost to maintain broadcast specifications.
-.
2013 3D Menu is shown

45
Although normally detected automatically, In some situations it may be
necessary to manually select the correct 3D Mode:
1. Observe the 3D Video
2. Select the 3D Mode that matches the video Format.

46
3D terms appearing in the menus are listed

-2D to 3D Any 2D source is artificially changed to 3D

-3D to 2D Option of shutting off 3D when automatically activated.
Depth Control – Increases/Decreases the 3D effect available only in 2 to 3D
Mode
3D Perspective Also Increases/Decreases the 3D effect in 3D Mode
L/R Correction – Adjusts Left / Right images to correspond with 3D glasses.
3D Auto View Normally “On” for auto 3D Video detection. “Off” will require
manual 3D mode activation.
3D Light control Adjusts brightness of 3D Mode (Low/High)

47
47
Check functionality of 3D circuit on Main PCB.
- 0: No double image
- 10: Maximum 3D effect
3D Troubleshooting challenges from previous years.

49
New Customer 3 D Picture Test and 3 D Glasses Pairing Test has been added for 2014 LED
TVs.
1. Select Self Diagnosis and 3 D Picture Test in the Customer Support Menu
2. You will be instructed to Pair the Glasses as shown in the bottom left screen
3. If the glasses do not pair the top right screen will appear and give direction to replace
the battery, try another set of glasses, or contact Samsung Call Center with TV
information listed. Note that it includes important Bluetooth pairing and Address
information.
4. If the Glasses Pair you will be instructed to look at the 3 D test picture

50
The 3D Picture Test will then appear and ask “Can you still see problem in the test photo”
If you say Yes the screen at the top right appears instructing you to contact the Samsung
Call Center with the TV information displayed
If you say No the lower right hand screen appears giving troubleshooting instructions,
including checking external device, resetting the TV, and performing a software update to
the TV.

51
2011 2012 2013 & 2014 Bluetooth Model 3D Glasses are listed. All Bluetooth Model 3D
glasses are compatible. The 2010 IR 3D Glasses are not compatible.

52
Replacing 3.3V coin cell type Battery
- For other model 3D Glasses pull the battery
compartment straight up and insert battery
with (-) Neg. side out towards lens

- Older model 3D Glasses slide the battery cover to

the left and place the battery plus side up.
Pairing 2014 Bluetooth Glasses is the same as 2011, 2012 and 2013 Bluetooth models…
New pairing icon is displayed including the current Battery Power condition.

55
Bluetooth 3D Glasses Troubleshooting: Problems listed

56
57
Important 2014 Bluetooth Module Troubleshooting:
1. Check Bluetooth Address at “Contact Samsung”
2. Check BT Version at Factory Mode screen. Might require upgrade. Check GSPN
3. If errors exist than Check BT Connector Voltages. If DC voltages are missing
check cable & Main Board feed.

If voltages OK but BT Sig. pins (DC Ref.) Voltages are missing, The BT Module
is likely defective.

58
Important 2013 Bluetooth Module Troubleshooting is listed.
This is the same test as for 2014 with the exception that the Bluetooth 10 pin connector
is configured differently.

59
LED

60
H8000 with featured items listed

61
2014 H8000 specifications are shown as compared to the 2013 F8000 series.
Highlighted is the new Golf Quad Core processor
The built in MOIP camera has been removed but is available as an accessory option.

62
Front View includes locations of the Wi-Fi Module and Bluetooth Module now located at
the top screen area, and Jog Function Control lower right side.

63
The UNH8000 Rear View includes the connections layout and Evolution Kit access for
performing future upgrades.

64
Important disassembly procedure is to protect the TV and curved screen. It must be laid
face down on protected cushion to remove the stand before the rear Cover can be
removed.

65
The Layout for the UN46H8000 is shown and includes the Main Board, LVDS Cable, SMPS
Board, T-CON Board, Jog Shuttle, & Speakers. The Wi—Fi Module and Bluetooth Module
are now located near the top of the frame.

66
Wiring Diagram includes Main cabling and connectors to SMPS, Bluetooth and Wi-Fi
Modules. Main to Speaker, Jog Function, and Deco - Samsung Logo. Main through LVDS
cable to T-CON Board, as well as T-CON backlight control signals to SMPS and SMPS to the
Back Light Panel LEDs.

67
TESTING
1. Check Jog Shuttle STBY Voltages (All at 3.3V except LED at 1.8V)
2. Check Jog Shuttle 5 SW Operation (Key1 & Key2) for each command
change
3. Check LED Indicator for STBY operation. (Check 1.8V Supply from
Main Board)

68
The UN55H8000 SMPS seen here includes the attached Micro Dimming Board (not
provided separately), and connectors CNM803 to both the Main & T-CON Boards as well as
the two L&R LED Backlight LEDs Connectors CNL802A & B.

69
Power-Up Sequence Timing Chart is provided. It shows supply operation during standby,
power on and power down “TV OFF” sequence. Details and testing of the Power sequence
will be described in the next slides.

70
New for 2014 SMPS has been the removal of A5V standby and “B” switched voltages. There
is only A13V that is for both for standby and power on operation. Connectors CNM803
includes Pins 3 thru 8 from the T-CON Board for Micro Dimming Board, and Pins 1&2 For
testing initial power on sequence follow steps 1 through 4.

71
The H8000 TVs use 16 individually controlled L&R segments of Edge Lit LEDS. The operation
of these segments are controlled by the Main Board monitoring the video signal and
sending commands to the Micro Dimming Board to raise or lower the level of each Back
Light segment. The T-CON Board also supplies important operating information to the
Micro Dimming Board. See Steps 1 through 3

72
Back light Operation & Test continues with important SMPS BL output Drives: Steps 4 thru
6.

73
LED Drive operation is displayed and includes the fixed 35V (example) Supply to the plus
LED Pins and varying 10V supply to the negative LED Pins along with their effect on screen
Backlight condition. Notice the 10 volt supply is actually a TTL type signal that varies in duty
cycle on time. As this negative side 10 volt drive goes higher in level (more on time of the
10V feed) the panel LEDs becomes dimmer. Use a standard DC volt meter to test the
effective voltage and changes.

74
Quick Test of SMPS & Backlight Operation: Follow Steps & Check Points in Chart

75
Back Light Local Dimming Test

76
The Main Board Layout for the H8000 is pictured. The Golf-AP CPU & Golf-MP Scaler and
accompanying ICs as well as USB, Audio, HDMIs, IR, AV, Tuner and all connectors are
labeled.

77
Tuner, HDMI, Audio & Video Inputs are sent to the Golf-MP. Golf-AP receives USB, Wi-Fi,
Bluetooth sending info to the Fox MP as well as shared communications… Golf MP sends
audio out to amps on Main Board and LVDS Video Data Signals thru LVDS to 240 FRC/T-CON
IC located in T-Con Board. Final video signal outputting to the Panel.

78
Audio Path includes all input feeds to Golf-MP for processing with L&R Audio out signals to
Amp 1 & Amp 2 on Main Board. SPDIF Audio Optical Out and MOIP Audio & Video signals
are Processed as well by the Golf MP.

79
The Golf signal path includes all inputs to the Main Board. The 10 Bit Data Signal than
passes thru LVDS to the new single FRC/TCON IC located in the T-Con Board. The T-Con
Processor sends the final signal to the panel.

80
Golf Platform Main Board sends important 10 Bit Video Data Signal thru LVDS to FRC/T-
CON Board than to the Panel. To troubleshoot important Video Path: Check specific
Test Patterns listed in Service Mode:

81
Test Patterns: Pattern Sel, FRC Pre, & FRC Post

82
Testing T-Con Board. Follow steps listed.

83
Examples with Left Ribbon Not Snapped Down or Damaged effecting right
Half of video and Right Ribbon effecting left half.
Always Inspect & Properly connect Panel Ribbons

84
For Important Video Troubleshooting use this quick method of observing Main & T-Con
Board Video Processing Status
This is especially useful for TVs that have hard to see display errors
1. Power the TV ON
2. Verify initial Start Up Screens (Main Board) with Power On
3. Press Mute 147 Mute to view Test Pattern from Main Board
4. Press Mute 369 Mute to view Test Pattern from T-CON.

85
Some of the On screen failure examples are shown.
1. The T Con Board failure on the Top Left may include Incorrect color all over the screen
or Just Backlight and no Picture. Use Factory Mode test patterns to help verify
T CON and not defective Main Board or Panel.
2. A possible Panel failure with vertical lines present in all modes is seen on
the top right. Use Factory Mode test patterns to help verify Panel & not T
CON or Main Board.
3. Backlight failure is seen on lower left with Sections of screen being darker
than the rest of the screen. Suspect Panel or S M P S or B L Control.
4. Main Board failure, bottom center, with no on screen display.
5. Noise lines in screen losing data information. Suspect L V D S Cable or
Main Board. Use Customer Picture Test and Factory Mode test patterns
to help Verify failure.

Remember that Defective LVDS Cables can also look like T-CON or PANEL Failures. Always
test and replace the LVDS Cable first.

Remember Defective LVDS Cables can also look like T-CON or PANEL Failures. Always test
and replace the LVDS Cable first.

86
The initial Factory Service Mode Screen is shown.
Factory Mode can be entered two ways but you Must use a Factory Remote to make
important Option Byte changes and have full operation and screens.

TESTING & OBSERVATION from this screen include:

1. Verify S W Versions
2. Verify Wired MAC is SUCCESS
3. Verify Wireless MAC is “SUCCESS”
4. Verify Certificate C, NF, W, etc. Their Status should be “O” for
Operational.

87
Option Byte Setting are shown for the 8000 and procedure. They must be verified and set
after any Main Board replacement. The Factory Remote is required for these changes. The
TV will not allow changes when using Mute 182 Power for Service Mode activation.

88
Important Service Information can be viewed from SVC Info.

89
Important Loop Back Testing can be performed for each item listed with Self Diagnosis
while displaying its status.

90
Check Important WD Count hardware failures, AR Count Apps & software
failures, Wi Fi, Bluetooth, HDMI, and F R C 3 D error count.

91
Important EDID rewrite procedure is shown. This can restore HDMI inputs that are no
longer working or have audio or video missing.
Follow steps 1 through 7.

92
Important Voltage Status can also be selected from Self Diagnosis. It will display readings
based on the type of TV & Model. For instance Panel B+ 13V for LED TVs.

93
2014 Contact Samsung Screen information is seen here for the H8000.

94
Listed in this slide are special features fro the UNH6400.

95
The front and rear views are shown in this slide with all the important connectors for the
UNH6400 Series TVs. It’s important that the external Set Top Box connections are made to
HDMI 1 input, highlighted in yellow. This is dedicated for this purpose and necessary fro
proper operation. HDMI 3 is dedicated for ARC audio input.

96
Front Panel Control Locations

97
Important Disassembly

98
Stand cannot be re-attached

99
The Layout for the UN48H6400 is shown and includes Main Board, LVDS Cable, SMPS
Board, T-CON Board, Jog Shuttle, & Speakers.

100
Wiring Diagram includes Main Board cabling and connectors to SMPS. Main to Bluetooth
and Wi Fi Modules. Main to Speakers. Main through LVDS to T-CON Board, as well as SMPS
to the Back Light Panel LEDs. Not shown is the Main Board to the Jog Function Control, Wi
Fi Module, and Bluetooth Module.

101
Jog Shuttle for H6400 is shown with testing procedure, similar to other models.

102
SMPS Operation and Test.
NOTE: A13V is now used for both Standby & Operation
(no A5V & no “B” switched voltages as in past model years)

103
The SMPS Backlight Operation and testing is examined.
The Panel is divided into 3 sets of Back Lit LED sections seen on the TV screen in the slide. Follow steps 1 through 3.

104
SMPS Backlight Test: Follow steps 1 thru 3. Check special troubleshooting notes included in
Testing.

105
The Main Board Layout for the H6400 is shown. The Mstar X14 CPU and accompanying ICs
as well as USB’s, HDMI’s, Audio Out, IR, Component and Tuner and all connectors are
labeled.

106
Pin outs for some of the important connectors are shown. CN1201 to Wi-Fi, Bluetooth, and
Jog Shuttle; CN201 to SMPS; and CN1401 to T-CON.

107
Tuner, HDMI, HDMI, USB, Bluetooth, Wi-Fi, and all inputs are sent to the X14H One Chip
Processor. Audio out is sent to the audio amps and Optical Output. The LVDS Video Data
Signals are sent through LVDS to the FRC/T-CON IC located in the T-Con Board. The final
video signal is outputting to the Panel.

108
The X14 signal path includes all inputs to the Main Board. The 10 Bit Data Signal than
passes thru LVDS to the FRC/TCON IC located in the T-Con Board. The T-Con Processor
sends the final signal to the panel.

109
X14 Main Board sends important 10 Bit Video Processed Signal thru LVDS to FRC/T-CON
Board than to the Panel.
To troubleshoot important Video Path: Follow steps listed

110
A few of the Test Patterns from Pattern Select, F R C Pre, and F R C Post are shown.

111
All three LEDs must be lit in order for the T-CON to operate correctly. They monitor DC
regulator supplies on the T-CON Board. If all three LEDs are out then the fuse is likely open
or there is no 12V supply voltage coming from the LVDS Cable/Main Board. The left LED is
the 12V Supply Regulator and if its out no Video condition, the Middle is the 3.1V
Regulator, if it’s out: Noisy Picture, the Right LED is the T-CON DC to DC Converter (approx
17 pending panel size) : If it’s out no Video.

112
Examples are shown with the Left Ribbon Disconnected or Damaged
effecting the right
Half of the video and the Right ribbon effecting the left half of the video.
Always Inspect and Properly connect Panel Ribbon Cables.

113
For Important Video Troubleshooting use this quick method of observing Main & T-Con
Board Video Processing Status
This is especially useful for TVs that have hard to see display errors.

114
The T-CON Test Jig is available for most LED/LCD models since 2010,
32 inch screens or larger, to Activate TV Power and provide Test Patterns
to the T-CON Board without a Main Board.

115
The initial Factory Service Mode Screen is shown.
Factory Mode can be entered two ways but Must use a Factory Remote to get full
operation and screens. See testing steps listed.

116
Setting Option Bytes: Follow steps listed

117
Important SVC Info screen shown can be selected from SVC/SVC INFO
Model, Serial Number, SW Versions, Panel Hours,
Important Customer Pairing info… Use to test what is currently paired…
Smart Hub & Important WD Count

118
Various Screen errors are again displayed. They are the same as those described in the
H8000 LED TV section.
Remember defective LVDS Cables can also look like T-CON or PANEL Failures. Always test
and replace the LVDS Cable first.
Always perform on screen pattern testing to verify exact failure location.

119
Customer Support Picture Test for 2014 LED TVs, similar to the 2013 LED Picture test with
the exception of the new screen patterns used.

120
Customer Picture Test Procedure for LED TVs with FRC Circuit (120Hz or 240Hz models)

121
Chart shows probable failures with specific error conditions diagnosing Main, LVDS, T-CON
or Panel Failures

122
123
HU9000 Specifications and features are listed for both the 55 inch and 65 inch curved UHD
models. The key listed item is the external “One Connect Box” used for Samsung UHD 9000
series TV Models.

124
Additional specifications include the A R M Cortex A 15 Quad Core Processor at 1.7
Gigahertz and 8 Gigabyte Flash as well as built in M O I P Camera.

125
Important dimensions for the HU9000 65 inch and 55 inch models with wall mounting
specifications included for reference.

126
Two remotes are provided for these models. The standard IR remote on the left and the
new 2014 Smart Gyro remote on the right.

127
The front view shown here includes the locations of the MOIP Camera, Remote control
sensor, and TV Jog Function controller.

128
The external One Connect Box is illustrated with it’s one connection to the TV seen on the
upper left. All sources connect to the One Connect Box. The single One Connect Cable
connects to the TV along with the TV AC Power Cable. The One connect Box gets its
operating power from the TV through the one connection cable. The One Connect cable is
keyed on both ends along with icons representing the TV end and the One connect Box
end. The cable is 3 meters and specific for the Samsung One Connect Box. It’s important to
use the correct One Connect Box and Cable for the specific model. Other Samsung One
Connect Box models may not be compatible and actually cause screen errors or damage to
the TV or Box. If the TV is powered on without the One Connect Box a special disconnect
Icon will appear on the TV and no TV functions will operate.

129
Important repair preparations are listed and include special protection of the curved
screen.

130
The Layout for the HU9000 is seen here and includes the SMPS Board, LD (Light Dimming)
Board (SMPS), TV Board, MOIP Camera Mic Module, Jog Function Board, Wi-Fi & Bluetooth
Modules, and Left & Right Speakers.

131
The Wiring Diagram for the HU9000 includes the SMPS to the LD Board which includes
Backlight Micro Dimming, the TV Board sometimes known as the TV’s Main Board which
connects to the external One Connect Box. The TV Board also connects to the SMPS, T-CON
with two LVDS Cables for UHD, speakers, Jog Shuttle, MOIP not shown, and Bluetooth and
Wi-Fi Modules.

132
The Jog Shuttle is similar in operation to the standard LED models already discussed with
the same steps for testing just different pin outs as seen here. Remember that the pins,
except the Standby LED, should read approximately 3.3 Volts DC before any commands are
triggered. This is important for troubleshooting.

133
The SMPS Power Supply Layout is seen here and includes the 15 pin connector to the LD
Light Dimming Board and the 24 pin connector to the TV Board.

134
SMPS POWER SEQUENCE and TEST is listed.

135
The Backlight’s LD “Light Dimming” Board shown here consists of 16 segments of LED
control. L1 through L8 and R1 through R8, for left edge lit LED’s and Right edge lit LED’s on
the Panel. The LD Board receives it’s control signals from the TV Board at CN9003 14 pin
connector. CNL802A for Left edge outputs the L plus and L minus backlight drive signals and
CNL802B outputs the R plus and R minus for the Right edge panel backlight drive signals.

136
Operation Sequence and Test CN 9003 from TV Board.

137
Operation and Test are continued at CNL802A and CNL802B Backlight Panel
Connectors.

138
LED Drive operation is displayed and includes the fixed 35 Volts Supply to the plus LED Pins
and varying 10 Volts supply to the negative LED Pins along with their effect on the screen
Backlight condition. Notice the 10 volt supply is actually a TTL type signal that varies in duty
cycle on time. As this negative side 10 volt drive goes higher in level, more on time of the
10V feed, the panel LEDs becomes dimmer. Use a standard DC volt meter to test the
effective voltage and changes.

139
Testing and Troubleshooting the Panel Backlights and LD Board for Operation and Repair.

140
To prepare the One Connect Box for servicing:
1. Remove 6 Screws from the bottom of the One Connect Box
2. Locate & remove Fan Connector & Lift off the Bottom Cover

141
One Connect Box Main Board and Fan locations.

142
The Layout or the One Connect box includes important IC Locations including the Golf
Microprocessor since the One Connect Box actually operates as the TV’s Main Board.
Connections include USB’s, HDMI’s, IR Out, Digital Audio Out, Air and Cable RF connector,
LAN & AV & Component connectors.

143
The 26 pin One Connect Cable includes the A5V Standby Power, switched voltages B13V
and B 3.3V, and important Signal information labeled SERDES which stands for “Serial to De
serial” data type information.

144
Follow these steps for troubleshooting the One-Connect Box. A typical symptom may be
that the TV Power’s On with no on screen video or menu:

145
Important Status LEDs seen at the top must be on for normal and correct TV
Board operation.
The TV Board Layout includes important IC’s Golf-N and Golf – UF which support the Golf
Main CPU in the One Connect Box. The input connectors include the important SERDES
Connect for the One Connect Cable, MOIP Camera and Mic connector, and the two LVDS
Connectors for T-CON Board Connection.
This TV Board consists of the important FRC, Frame Rate Control, Circuitry.

146
The Operational Block Diagram includes the Golf MPO, Golf US, and Golf AP located in the
One Connect Box. All inputs connect and are processed by these IC’s. The section seen
here in the dashed line area at the top right are the IC’s on the TV Board. The Golf-N
processes the special signal from the One Connect Box and outputs two LVDS video Data
signals to the Golf UF in the T-Con Board to the TV.

147
Testing the T-Con Board is similar for other LED TVs.

148
The input signals enter the One Connect Box which outputs the special SERDES Data Signal
to the TV Board. The TV Board, primarily FRC, processes the signal and outputs the UHD
Video Signal through two LVDS Cables, to the T-CON board, which processes and outputs
through 4 connectors to the Panel.
Follow Test Procedure Listed.

149
Customer Picture Test is similar procedure for other LED TVs, however the resulting
Problems seen here, is specific for the 2014 H U 9000 models.
The first photo signal is generated on the Main Board in the One Connect Box. The next
two are generated from the FRC circuit on the TV Board in the Panel. If the first test fails
and the other two are OK than the One Connect Main Board or One Connect Cable is at
fault and requires replacing. The other failures would be related to the TV’s TV Board or
Panel.

150
The Quick Test can also be performed for this model but with limitations.

151
Screen errors are shown for the HU9000 Models.
Typical T-Con Board or Panel Failures are shown in the top left two errors displayed. LVDS
Cables or connections errors in the top right. Backlight errors in the bottom left screen.
These failures are common to LED TVs. Seen on the bottom right two screens are the One
Connect Box Main Board failures including errors in the On Screen Display and a One
Connect Main Board data information failure causing “Mostly White Screen with significant
data noise on the top and bottom of the screen”.

152
The initial Factory Service Mode Screen is shown.
Factory Mode can be entered two ways but you Must use a Factory Remote to make
important Option Byte changes and have full operation and screens.
See testing.

153
The Important Option Byte Settings must be verified and set after any Main Board
replacement. The Factory Remote is required for these changes. The TV will not allow
changes when using Mute 182 Power for Service Mode activation. The procedure is the
same as already demonstrated for other TVs. Listed here are the screens and Option Byte
table information that appear for this H9000 model.

154
Important Service Information can be viewed from SVC Info.

155
156
157
UF9000 Overview is shown including 2160P Ultra HD, Smart Hub, and the external “One
Connect Box” used for Samsung UF 9000 series TV Models.

158
Specifications listed include Fox CPU, and built in MOIP 5 Mega Pixel Camera.

159
Key Features are listed and include 2013 Fox Platform Smart Interaction 2.0. Also the Fox
Quad Core Processor, Five Panel Smart Hub, Screen Mirroring, and Sound Customizer.

160
2013 Smart Remote Control operation is seen on the left. TV Power command is IR while
the rest operate by Bluetooth. The pairing for initial out of the Box is triggered by pressing
any command other than TV power. Manual pairing requires removing the rear cover,
pressing the Pairing button for about 5 sec within 2 feet of the TV aimed at the IR detector.
New TV screen confirmation includes battery status. It will re-appear on the TV when it
becomes too low.

161
Built In Retractable Camera is located at the top center of the TV and it’s operation is seen
here.

162
The Front View is seen with the TV and One Connect Box at the top and detailed are the
MOIP at the top center and Jog Function Control located in the back left.

163
The front view shown here includes the locations of the MOIP Camera, Remote control
sensor, and TV Jog Function controller.

164
The external One Connect Box is illustrated with it’s one connection to the TV seen on the
upper left. All sources connect to the One Connect Box. The single One Connect Cable
connects to the TV along with the TV AC Power Cable. The One connect Box gets its
operating power from the TV through the one connection cable. The One Connect cable is
keyed on both ends along with icons representing the TV end and the One connect Box
end. The cable is 3 meters and specific for the Samsung One Connect Box. It’s important to
use the correct One Connect Box and Cable for the specific model. Other Samsung One
Connect Box models may not be compatible and actually cause screen errors or damage to
the TV or Box. If the TV is powered on without the One Connect Box a special disconnect
Icon will appear on the TV and no TV functions will operate.

165
An external USB can be connected directly to the TV but the One Connect Box still needs to
be connected for it to be operational. The other connector is for service by Samsung
factory only.

166
The One Connect Box seen here includes IR Out, Audio Out, Antenna In, Component and
AV Inputs, 4 HDMI Inputs, LAN, Optical Digital Audio Out, Ex Link, and the important One
Connect Cable connector. Two USB connectors on the side of the box and one USB located
on the rear of the TV.

167
Important Repair Preparations are listed.

168
The Layout for the UF9000 is seen here and includes the SMPS Board, Main Board, FRC
Board, SMPS, T-CON Board, MOIP Camera Mic Module, Jog Function Board, Wi-Fi &
Bluetooth Modules, and Left & Right Speakers.

169
The Wiring Diagram, Layout with connector numbers, include the SMPS to the Main board
and the FRC Board. The SMPS to the Left and Right Panel Connectors. The Main Board
through two LVDS type Cables to the FRC Board. The Main Board also to the MOIP,
Bluetooth and Wi Fi Modules, Jog Function Control, and speakers. The FRC Board sends the
important UHD Video Data signal through two LVDS Cables to the T-CON Board. The T-Con
Board sends final Drive Signals through 4 Ribbon Connectors to the Panel.

170
The SMPS includes a 24 pin connector to the FRC Board providing switched 13 Volts DC and
receiving Backlight Control. The SMPS also includes a 20 pin connection to the Main Board
providing voltages and receiving power on sequence commands.
Testing and sequence detail operation are included in steps.

171
Proceed to check Backlights and operating voltages. If any of the sixteen
individual Backlight Plus Supplies read very high voltage, near 150 Volts, a
string of panel Backlight LEDS are open. If any read low, disconnect the
Panel connector, if it stays low the SMPS is defective, if it goes high a string
of Backlight LEDs are shorted. The Jog Function Control Chart pin outs and
operating voltages are also listed and can be checked with the same
procedure used in other models, already discussed, for proper operation.

172
To prepare the One Connect Box for servicing, remove the 6 screws and lift off the bottom
cover.

173
Carefully lift the board up and away from the box starting from the back. It
be may take some very careful prying upward because of the pads.
Note the position of the heat sink Pads. Some may remain on the Board and
some stuck to the box.
 When reassembling the One Connect Board make sure to include ALL heat
sink pads and place them back in their exact proper locations on both the top
and bottom of the board.

174
The Layout of the One Connect box includes important IC Locations including the Fox MP
Scaler. Connections include IR & Audio Out, Component AV outputs, 4 HDMI connectors,
LAN, Digital Audio Out, Ex-Link, the Important One Connect connector, and 2 USBs.

175
Follow these steps for troubleshooting the One-Connect Box. A typical symptom may be
that the TV Power’s On with no on screen video or menu:

176
Important IC’s of the Main Board include the FOX-MP Scaler and Fox-AP Micro Processor.
The Connectors seen on the left include the USB and important One Connect. Along the
bottom, left to right, are the MOIP, CN 201’s BT Wi Fi IR, and important connectors.

177
The input signals from the One Connect Box are called SERDES. This stands for Serial to De-
Serial Data information. In order for the signals to travel in the One Connect cable they
have to be changed to a Serial Data format at the One Connect Box. When they are
received by the Main Board the signals have to be returned to their usable format by using
the SERDES circuit. All the signals from the one connect box are than processed normally by
the Fox Platform circuitry. The final video signal is passed to the FPGA, FRC Board, through
4 LVDS Cables to the Panel.

178
This model includes a separate FRC Board and T-CON Board. To troubleshoot:

179
Troubleshooting begins with understanding the video path flow:
The One Connect Box sends the special SERDES Data Signal through the Once Connect
Cable to the TV’s Main Board. The Main Board processes the signal and sends the UHD
Video Data Signal through two LVDS Cables to the FRC Board. The FRC Board then further
processes the UHD signal and outputs it through 2 LVDS Cables to the T Con Board. The T-
Con Board outputs final panel drive through 4 Ribbon Cables to the Panel.
Testing: Use steps listed

180
Once again the Customer Picture Test is similar procedure for other LED TVs, however the
resulting Problems seen here, is specific for this 2013 UF9000 TV models.
The first photo signal is generated on the Main Board in the TV. The next two are generated
from the FRC circuit on the TV’s FRC Board in the Panel. If the first test fails and the other
two are OK than the Main Board or LVDS Cables are at fault and requires replacing. The
other failures would be related to the TV’s FRC Board or Panel.

181
The Quick Test can also be performed for this model but with limitations:

182
Screen errors are shown for the UF9000 Models.
Typical T-Con Board or Panel Failures are shown in the top left two errors displayed. LVDS
Cables or connections errors in the top right. Backlight errors in the bottom left screen.
These failures are common to LED TVs. Seen on the bottom right two screens are the Main
Board failures including errors in the On Screen Display and a Main Board failure causing
“Mostly White Screen with significant data noise on the top and bottom of the screen”.

183
The initial Factory Service Mode Screen is shown.
Factory Mode can be entered two ways but Must use a Factory Remote to get full
operation and screens.
TESTING & OBSERVATION from this screen include:
Check Model & Serial numbers
1. Verify SW Versions of each item
2. Verify Wired MAC Addresses SUCCESS
3. Verify Wireless MAC Address “SUCCESS”
4. Verify DRM Crt, NF, etc Status is “O”

184
The Important Option Byte Settings must be verified and set after any Main Board
replacement. The Factory Remote is required for these changes. The TV will not allow
changes when using Mute 182 Power for Service Mode activation. The information for the
F9000 is displayed here. The procedure listed is the same as other Samsung LED TVs
already examined.

185
186
Important Service Information can be viewed from SVC Info and is specific for each TV. Seen
here is the SVC Info for the UN55F9000. It’s important information, including panel hours,
software version, pairing information, Smart Hub, and Watchdog Count are listed.

187
Important Voltage Status can also be selected from Self Diagnosis. It will display readings
based on the specific type of TV and Model. For instance Panel B plus 13 V for LED TV’s.
Consult this important chart for the TV’s operating status.

188
Customer Picture Test for UN55F9000.

189
The MOIP, Camera and Mike Module, Test Procedure is similar for all TVs with built in MOIP,
including the UF9000 and HU9000 TV Models.

190
2013 MOIP includes a retractable 5.0 MPixel Camera and Bi Directional Mic.
If retracted a Camera Icon & Motion Control status will appear that motion
control is currently deactivated.

191
The MOIP is tested by following these steps…

192
Additional MOIP testing from the menu are these simple steps:

193
194
The 2014 PDP Line Up includes the new NT14L Novatek Platform with standard features.
The F5300B, and H5000 64 inch FHD models, and the F4500B HD models. Continued from
2013 are the premium F8500 and the F5500 model Smart TVs.

195
The F5300B and the H5000A will be examined. The F4500B plasma model series is very
similar to the F5300B.

196
Seen here are the specifications and comparison chart for the F5300B and H5000A series
and 2013 related standard models. Resolution is 1080P FHD.

197
Additional Specifications seen here include the General Size, weight, Input and output
connections, and features.

198
The TV front View, IR, function control, and speaker locations and the Rear View with input
and output connections are seen here.

199
The repair preparations are seen here.
1. First place the TV face down on cushioned table and remove 4 screws from the
Stand. Remove stand.
2. Remove the screws of rear cover.
3. Lift off the rear cover.

200
The Layout for the F5300B fifty one inch includes the SMPS Board. The Main Board and
now a separate Logic Board. The LVDS cable that is now once again required. The Y Main
Board that includes part of the X Main board along with the Y Buffer Board on the left. The
X Main board that includes the X Buffer circuit is seen on the upper right. The left and right
speakers and the Function Board are located at the bottom.

201
The 60 inch version seen here is almost identical to the 51 inch model.

202
The H5000A seen here is only available in 64 inch size and includes all discrete boards. A
separate X Buffer Board is seen on the right. The X Main Board is now larger to include all X
Main circuitry and not shared with the Y Main Board as in the other 2014 TV models. Once
again the Logic Board has been separated from the Main Board.

203
The wiring diagram for the 51 inch model includes connector 801 from the SMPS Board to
the Main Board to supply low voltage and receive power on. The SMPS Board also goes to
the X Main Board and then to the Y Main Board to provide V sustain voltage. The Main
Board video signal goes through the LVDS cable to the Logic Board. The Main board also
receives control from the Function Board and supplies audio to the speakers. The Logic
Board provides data signal to the Y Main Board, X Main board and Logic Buffer Boards. The
Y Main board provides Drive to the Y Buffer Board and the Y Buffer connects to the Panel.
The X Main provides X Drive directly to the panel in this model.

204
The wiring diagram is similar to the 51 inch model with the additions of more connections
between the Y Main Drive and Y-Buffer Board and between the panel and the X-Main
Board.

205
The Wiring diagram for the H5000 sixty for inch model includes a separate X Buffer Board
that receives the X Drive signal from the X-Main Board and connects to the panel.

206
Panel Drive operation is similar in all plasma TVs. The Main Board sends video data signal
through the LVDS Cable to the Logic. The Logic Board provides Scan, Set and Sustain control
signals to the Y Main and Y Buffer Boards… and erase and Sustain control signals to the X
Main and X Buffer Boards. The SMPS provides necessary operating voltages to all the
boards.

207
The drive sequence also remains the same for all plasma TVs and is created and monitored
by the Logic Board.
1: VE Erase signal to X-Board
2. V Set Pulse to Y-Board and Y Buffer Board
3. V Scan to Y-Board and Y-Buffer
3: VA Address to Logic Buffer Boards
4: V Sustain to X and Y Boards
IMPORTANT Panel label in each TV includes the V address, V scan, V sustain, and V erase
voltages specific for that panel.

208
The Jog Function control remains the same for 2014 models
To Test:
1. Check the Jog Shuttle STBY Voltages. All should be at 3.3V, except the
LED.
2. Check the Jog Shuttle 5 Switch Operation, Key 1 and Key 2. Check
each command change against the chart listed.
3. Check the LED Indicator for proper Standby operation. Check 1.8 Volts
Supply from the Main Board.

209
The SMPS Board Layout for 51 inch and 60 inch models includes The AC Line Filter and
Power Connector along with the AC Line fuse seen at the bottom left of the board. The X
Main Board is sent important voltages for the X Main, Y Main, and Logic Buffer Boards from
the middle right side connector. They include V S Sustain Voltage, V A Address Voltage,
switched B 15 Volts and B 5 Volts supplies, V S ON and P S On commands.
The Bottom right connectors is sent to the Main Board and includes Standby, P S On,
Switched B 15 Volts and B 5 Volts.
Circled in Red are the V S and V A adjustments and test points.

210
The Layout and pin configuration is identical for the 64 inch H 5000 model.
Circled in Red are the V S and V A adjustments and test points for this model.

211
Follow this step by step procedure to understand and test the Power On Sequence for the
TV
1. Standby 5.3 Volts D C to the Main Board . If no Standby check the AC
Line Fuses and the AC Line Filter and Power Connector.
2. P S ON 3.3Volts to 0 Volts from the Main Board
3. Switched B 15Volts D C, B 5.3Volts DC to the Main Board & 15 Volts
also to X Main Board then to the Y Main Board
4. V S ON 0 Volts to 3.3 Volts D C from the Logic Board
5. V S 210 Volts D C to X Main to the Y Main and V A 58 Volts D C to the
X-Main to the X-Buffer for the Logic Buffer Boards

212
It’s important to test and adjust the V sustain and V Address voltages for proper operation
of the power supply.
1. Check V S D C voltage at test point. At Reference Chassis Ground
Adjust V S to match the Panel Label.
2. Check V A D C voltage at test point
Adjust V A to match the Panel Label

213
To check and test the X Main Board Operation follow the steps listed in the
chart:
1. Connector to the Y-Main
V S voltage and 15 Volts D C supply.
From the Y Main which includes part of the X Main Circuit
X OUT which are the X-Drive Signals

2. From the SMPS

V S voltage for the Y Board & the X Main
operation and a 15Volts D C supply to the Y Board.
PS ON for sending to the Logic Board
To SMPS
VS ON back from the Logic to turn on the SMPS V S and V A.

3. To Logic
VA Address voltage to send to Logic
Buffer Boards
PS ON to Logic
From Logic
VS ON to SMPS

214
To check and test the X Main Board Operation for the H5000A TVs follow the
steps listed in this chart:
1. To the Y-Main
V S voltage and 15 Volts DC supply.
2. From the SMPS Board
V S voltage for X & Y Main
Boards operation.& 15 Volts D C
supply to Y-Board.
Power Supply ON command to the Logic Board
To SMPS
V S ON from the Logic Board.
3. To Logic
V A Address voltage to send to
the Logic Buffer Boards.
PS ON to the Logic Board
From Logic
VS ON to SMPS

215
To perform test and adjustment of the X Main Board (or X Main Circuitry on the Y Main
Board) for the steps in the chart:
1. Check the VE DC voltage at test point. (Ref. Chassis Gnd.). This is
located on the Y-Main Board (with X-Main Circuitry) for 51 and 60 inch
models and the X-Main Board for the 64 inch H5000A model.
2. Adjust VE to Panel Label. If no VE Adjustment than verify the voltage to
Panel Label (or approximately 100 Volts DC)

216
To test the X Buffer board:
1. Remove AC power to the TV
2. Check resistance across each Cap for a Short failure. If a short exists
the X Drive Signal shorts to ground. (Normally > 4K ohms). If shorted
replace the X Buffer Board.
3. Check the Connectors to the Panel (reseat & clean as needed)

217
The Y-Main Boards are seen here for the two type TVs. Seen on the top left the Y Main
receives important VS & 15VDC from the X-Main Board generated from the Power Supply.
It also receives important Y drive and control signals from the Logic Board.
The Y-Main Board seen on the right actually includes X Main circuitry. The top right
connector receives important VS & 15VDC from the X-Main Board generated from the
Power Supply but also supplies the X Main Drive signals to the X-Main/Buffer Board. It also
receives important Y drive and control signals from the Logic Board.

218
To check the Y Main Board operation, testing and adjustment:
1. Check VS sustain & 15VDC in from X-Main Board
2. Check voltage on VSCAN Test Pin
3. Adjust VSCAN to the voltage setting on the Panel Label .
4. Check all FETs for shorts or cracks located in each heat sink
5. Check Y Data Cable connection from Logic Board is properly seated.

219
testing the Y Buffer Section includes: (1 thru 6)
1. Remove the TV AC Power Cord to the TV
2. Inspect all Scan ICs for cracks or damage
3. Check across Out L & Out H is not shorted using a Multi Meter. Normal
over 4K ohms.
4. Carefully open and Scan all pins on all Panel Ribbon Connectors.
Should have no shorts with ref. to chassis ground
5. If a scope is available check Y Scan Drive.
6. Check that all Connectors are secure.

220
Typical Y & X Main & Y Buffer Board Failures examples include two single scan lines, upper
left, are open with likely connection problem to the panel. Top center and lower center
shows typical Y Buffer Board failure. Upper right shows overlapping images not erasing
signifying an X Main Board Problem (Y-Main if they have combined circuitry). The bottom
left horizontal bar error shows damaged Scan Ics and requires Y-Buffer Board replacement.
The middle right screen shows very dark image, likely cause is the X Main Board. The
bottom right shows horizontal picture tearing with likely cause being the Y Main Board. If
you get a Black screen with full power, check for VA voltage to Logic Buffer Boards or open
fuse on Logic Buffer Board.

221
The Main Board Layout for the F 5003 B and the H 5000 plasma TVs is seen here.
Highlighted and labeled are the important connectors and I C locations.

222
The F5300B and H5000 series plasma TVs both use the Novatek NT14L Platform. This is the
standard and only new TV model series for 2014.
This one chip CPU processor receives the inputs shown on the left, which include the tuner,
HDMI, component video and left & Right Audio inputs. These are processed and outputted
through LVDS to the Logic Board in the TV. The L & R Audio are sent to the sound amp on
the Main Board and then to the speakers. Monitor out and SPDIF are also provided.

223
The Logic Board layout and connectors and key components are shown here. Once again
the Logic board has been separated from the Main Board. The Y-Main connector is on the
left. The E and F Logic Buffer Board connectors on the bottom. The LVDS connector on the
right outputs the 10 bit video data signal to the Main Board. The X Main Board connector is
on the upper right. And the upper left connector is not used in these models. The
important Logic Status LED is located near the bottom left side and the Logic Test Jig on the
upper right.

224
The important procedure for activating Logic Test Patterns with the Main Board
disconnected is shown. The procedure is similar to 2012 models and older having a
separate Main and Logic board.

225
The Logic Status LED Troubleshooting Flashing error codes are listed. They were expanded
in 2013.
When the TV is operating normally the Status Indicator flashes once every half second.
When the Logic Board detects an error from the TV the indicator will flash based on the
failure and continues to repeat the error:
1 flash every 4 seconds: Check the Y-Main Y Buffer X-Main or X-buffer
2 quick flashes followed by 4 second delay is a panel temperature error
detected for F8500 models only.
3 or 4 quick flashes followed by 4 second delay is a Logic Board Failure
5 quick flashes followed by 4 second delay is a general error.
Troubleshoot all areas. It can also indicate that the wrong Logic
Board is installed.
The 1 and 3 flashing error codes will also flash on the front power indicator
of the TV. A good troubleshooting indication on the TV for the customer to
report. It will time out after approximately 2 minutes.

226
Logic section failure samples are shown… Pictured on the left the Logic section failure may
show vertical noise errors in multiple locations. Pictured on the right are Logic Errors that
can appear as a Main Board Failure.

227
Logic Buffer (Address) Board failures likely create vertical Black, Red, Green, or Blue Bar
Errors. These errors normally run top to bottom of the screen. The rest of the video is
usually normal.
If there is only a single cell wide vertical line it is most likely the
Connection to the panel and a panel would need replacement. If there are multiple lines or
a bar, try replacing the Logic Buffer Board in that area. Always try cleaning and reseating
connectors before making any replacements.

228
One method of testing the PDP Signal Path is to use both “Picture Test” in customer self
diagnosis and the “Logic Pattern Sel” in Factory Mode.
Follow the 5 steps listed. This will give you a full set of Logic Test Patterns to compare. Next
slide shows an easy Quick Test method.

229
For Important Video Troubleshooting use this quick method of observing Main & Logic
Board Video Processing Status.
This is especially useful for TVs that have hard to see display errors
1. Power the TV ON
2. Verify initial Start Up Screens (Main Board) with Power On
3. Press Mute 147 Mute to view Test Pattern from Main Board
4. Press Mute 369 Mute to view Test Pattern from Logic Board.

230
Factory Mode screen sample for the PN64H5000 is shown. The other models are similar.
Enter Factory Mode using the Factory Remote will allow you to access all Factory Mode
functions.
Use standard remote method only when necessary.
Factory Remote
1. Power TV ON
2. Info → Factory
Standard IR Remote
< NTSC >
1. Power TV Off
2. Mute→1,8,2 → Power

231
Perform important Option Byte Settings for every Main Board replacement.

232
Special downloads for the Logic or Sub Micom in Factory Mode may be required for repairs.
These are normally bulletin related and require first dowloading to USB and then
performing update to the TV following instruction.

233
1. Check the important Error Counts including Watch Dog for hardware
failures , AR for software related errors and other items listed. Wi-
Fi error and Bluetooth error doesn’t apply to these models.
2. Also Check the new Self Diagnosis Screens including Loop Back &
other items including voltages shown here.

234
Important EDID rewrite procedure is shown. This can restore HDMI inputs that are no
longer working or have audio or video missing.
Follow steps 1 through 5.

235
The important Contact Samsung Menu Screens for the PN64H5000 TVs are shown here.
Follow 4 steps listed and note information.

236
Self Diagnosis:
1. Menu – Support- Self Diagnosis
2. Perform Picture Test & Sound Test
3. Perform Reset when needed. Note: The TV will reset user controls and
will not effect Factory Mode settings. (It will not reset Network or Smart Hub settings
for other related models with these features.)

237
Updating Software for these models : Steps 1 through 5

238
Screen Burn Protection is very important for plasma TVs and related troubleshooting and
repairs.
1. Go to Screen Burn Protection & Check Settings. Pixel shift should be
on for max protection.
2. If image retention appears on screen, activate Scrolling

Note that image retention in most cases can be removed or reduced.

The scrolling time will depend on the degree of image retention. In
some cases a permanent image may be burned into the phosphor
which cannot be removed by this procedure. In this case the panel
would have to be replaced. This is not, however, a warranty issue
since the customer is responsible and warned to avoid still images
creating this occurrence.

239
Some special Power Supply Troubleshooting notes for Plasma TVs…

240
Important Vital Signs!

241
242
The PNF8500 along with the PNF5500 model series have been continued for 2014. The
related 2013 Training information therefore has been added for your review. The
certification exam will include these models. These slides have also been recently updated
as well as throughout last year.
New Panel and cell structure includes the additional “Real Black Pro Filter” and the RGB
Cells filling nearly the complete area of each cell and RGB Pixel. Resulting in 200%
enhanced Luminance and 400% improved Black Levels when compared to other Samsung
plasma TVs.

244
F8500 Plasma Specifications including the Smart Features and Fox Platform

245
8500 Specifications for each size. (51, 60 & 64 inch) are listed.

246
The Front View includes special style Stand and MOIP at the Top with Retractable Camera,
Jog Function in left rear location as well as Wi-Fi, Bluetooth and Speakers.

247
Rear View shows input location. The boards on the rear can be seen with the rear cover
being grilled for important heat dissipation.
This might be a concern for possible environment contamination. Inspect the TV carefully.

248
The rear cover can be removed without removing the stand. It’s best to service the TV in
it’s normal operating position when possible. Carefully protect the screen whenever
replacing the panel or removing the stand.

249
Panel Drive Operation includes a combined Main/Logic Board but with little operation
changes: .
The Main section of the combined Main/Logic Board feeds a 10 Bit video data signal
internally to the Logic section of the same Main/Logic Board. The LVDS Cable is no longer
needed in 2013 models. The Logic section of the Board sends data to the Logic Buffer
Boards to the Panel. Logic also sends data drive signals to the Y-Drive Main Board thru the
Y Scan Buffer Boards to the Panel. The Logic also sends data drive signals to the X-Drive
Main Board, to the X Buffer, to the panel & finally the SMPS (Switch Mode Power Supply)
supplies power to all boards.

250
The drive sequence remains the same for all plasma TVs and is created and monitored by
the Logic Section of the Main/Logic Board.
1: V E Erase signal to X-Board
2. V Set Pulse to Y-Board Y Buffer
3. V Scan to Y-Board Y-Buffer
3: VA Address to Logic Buffer Boards
4: V Sustain to X & Y Boards
IMPORTANT Panel label in each TV includes the V address, V scan, V sustain, and V erase
voltages specific for that panel.

251
Layout for 51 inch F8500 includes the MOIP Camera & dual mikes at the top, SMPS, Y
Buffer, Y Main, X Main, X Buffer, the new Main Logic Board, Speakers, the Bluetooth and
Wi fi Modules and Jog Function Control.

252
Layout for the 60 inch F8500 is similar to the 51 inch F8500 with the addition of a larger
SMPS and an external AC Filter board and upper & Lower Y Buffer Boards.

253
Layout for the 64 inch F8500 is similar to the 60 inch F8500

254
Wiring diagram includes the SMPS connections to the X Main Board and new Main/Logic
Board. The X Main is connected to the Y-Main providing SMPS DC supply. The X Main also
connects to the X Buffer Board. The Main section of the Main/Logic Board connects to the
MOIP, Jog Function Board, Bluetooth & Wi-Fi Modules. Both the Main section and Logic
Section connect to the SMPS. The Logic section of the Main/Logic Board connects to the X-
Main, Y-Main & Logic Buffer Boards.

255
The 60 inch wiring Diagram is similar to the 51 inch F8500 wit the exception of the AC inlet
filter and connector numbers.

256
The 64 inch wiring Diagram is similar to the 60 inch F8500 Plasma TV with the exception of
some of the connector numbers.

257
The SMPS Board Layout for F8500 is similar to previous plasma TVs with the addition of
higher current requirements to meet the new panel operation. An external AC Line Filter
Board along with two AC Line fuses on the SMPS Board are added for 60 & 64 inch sizes.
Standby and switched supply voltages along with VA & VS supply voltages are sent to the
new Main/Logic Board and X-Main Board connectors.

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The Power On Sequence is similar to all Plasma TVs with the exception of the combined
Main/Logic Board.
(1 thru 5)

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To Test and Adjust VS & VA: (1 & 2)

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The X Main includes
1st receiving from SMPS the VS sustain voltage for X & Y Main Board operation. VA Address
voltage to send to the Logic Buffer Boards and 15 VDC supply also to the Y Board.
2nd The VS and 15V DC supply are sent out this connector to the Y Board.
3rd The new Temperature Sensor is connected to the X Main and its status information
Temp_SEN received.
4th X Signals pins 2 thru 11 are sent to Logic Section of Main/Logic Board for error
detections.
Temp_SEN & 5V are sent to the the Main Section of the Main/Logic.
5th X Drives are sent to the X Buffer Board as well as the VA voltage feeds
to send to the Logic Buffer Boards.

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Test and adjustment of X Main include (1 & 2). On screen errors may appear as Overlapping
image, not erasing (created by a VE or X circuit erase error as shown in the left screen or a
very Dark image pictured on the right when the X Sustain signal is Loaded down.

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X Buffer Board consists mainly of filter caps for this model. The Board also relays the VA
supply voltage down to the Logic Buffer Boards. To test: (1 thru 4)

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Y Main consists of receiving the supply voltages VS & 15V from the X Main, & the set,
sustain, and scan signals from the Logic section of the Main/Logic Board. For operation &
Test (1 thru 5)

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These examples show on screen Y board errors, because the Y electrodes run horizontally,
errors can often be seen across the screen and have a horizontal related error. Y-Board
Failures since 210 models often cause the Logic Board to detect the error and Power the TV
off, VS ON to off condition, usually within 2 seconds.
The FETs on the Y-Main can also overheat and should be inspected for cracks and measured
for shorts when determining failures. FET failures often cause VS to short to ground from
the SMPS. Testing the source of the short can be verified by disconnecting the SMPS VS
feed. If the Y-Board feeds Vs to the X-Board, also be sure to test the VS feed to the X-Board
as well.
When failure exists on either the Y-Board or the Y-Buffer Boards, be sure to test and if
necessary replace both assemblies. A failure on either Board can create a failure on both
assemblies .

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Y Buffer Board receives connections and drive signals from the Y Main Board and provides
scan drive signals to the Panel. To test the Y Buffer Board: (1 thru 5)

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Typical Buffer Board related failures are illustrated and include Horizontal Lines or sections.
When a Scan IC fails it often cracks, so the physical condition of each IC should be
inspected. After replacing the related Y-Buffer Board, It is important to test the ICs for
proper operating temperature. A Digital Laser Temperature Meter is ideal. If any IC is
operating unusually hot and remains hot after replacing that Y-Buffer Board, the panel has
an internal short and requires replacement. Full Top half and bottom half failures are often
the Y-Buffer Board. A single line across the screen is often caused by either the connector
at the Logic Buffer Board not being secured completely or the connection at the panel. First
try re-connecting the related connector at the Logic Buffer Board. If it is the connection at
the panel the panel would have to be replaced. A white bar effecting the bottom 1/6th of
the screen or Black bars of similar nature which are more common are created by a
defective Y-Buffer Board.

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The new Main/ Logic Board is seen and includes both the Main & Logic Operation ICs
The new FOX MP & FOX AP are heat sinked. All input connectors including HDMIs, USBs
MOIP, Jog Function and speakers go to the Main section. The Logic related connectors go to
the X Main & Y Main & Logic Buffer Boards. The Logic Processor & DDR are also in the Logic
Section. The Evolution Kit connector is also included to the Main section of the Main/Logic
Board.

268
New combination of Main & Logic Board includes both areas of operation. The SMPS
connector at the top is used for both Main & Logic Section operation.
Cable Connectors to the Y & X Main and Logic Buffer Boards are from the Logic Section for
Y/X Drive signals and Logic Buffer Board’s Cell Addressing.
Cable to the Jog Function Board, MOIP, Wi-Fi & Bluetooth Modules are used by the Main
Section.
The Logic Status LED and Logic Test Jig is also part of the Logic Section.

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Operation and testing of the Logic section includes: (1 thru 7)

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Even though the “Main” is now part of same Main/Logic Board it’s still
possible to isolate Logic from Main and trigger the Test Patterns even when
the Main won’t trigger TV Power On. (1-5)

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Additional 5 Troubleshooting Flashing Error Codes have been added beginning with 2013
Plasma
The five possible errors are listed…
The errors are detected by the Logic Board and all 5 possibilities are flashed on the Logic
Status LED.
Normal operation status is at once per half second.
The front panel’s power indicator will also flash for two of the errors detected. Once for Y/X
Drive Failures and three times for Logic error.

272
Logic section failure samples are shown… Pictured on the left the Logic section failure may
show vertical noise errors in multiple locations. Pictured on the right are Logic Errors that
can appear as Main section Errors of the Main/Logic Board. Even though they are now
combined their operation is independent.

For Troubleshooting
View the Logic Board Test patterns. If they are normal, the Main Board or LVDS Cable is
suspect. If the Logic Test Patterns are still noisy, as on the right the failure is with the Logic
Board or Y or X Boards. Care to trouble shoot the Y-Board and X-Board needs to be made
to eliminate these Boards as well. Logic Board Failures are much more rare than Drive
Boards.

POWER ON failure can also be due to no VS ON to the SMPS from the Logic Board. If
POWER ON and low voltage is provided to the Logic Board and no VS-ON appears, this
would indicate a Logic Board failure.

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Logic Buffer (Address) Board failures likely create vertical Black, Red, Green, or Blue Bar
Errors. These errors normally run top to bottom of the screen. The rest of the video is
usually normal.
If there is only a single cell wide vertical line it is most likely the
Connection to the panel and a panel would need replacement. If there are multiple lines or
a bar, try replacing the Logic Buffer Board in that area. Always try cleaning and reseating
connectors before making any replacements.

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The Main section of the Main/Logic Board Block Diagram is shown… the Tuner, HDMI,
Audio & Video Inputs are sent to the FOX-MP. Fox AP receives USB, Wi-Fi, & Bluetooth
information sending info to the Fox MP as well as shared communications… Fox MP sends
the audio out to the amps also on the Main Board and 10 Bit Video Data Signals (labeled
LVDS) pass thru internal LVDS (the external LVDS is no longer needed) to the Logic Section
of the Main/Logic Board and out to the Logic Buffer Boards, the supporting Y & X Main
Boards and to the Panel.

275
Audio Path includes all input feeds to Fox-MP for processing with L&R Audio out signals to
Amp 1 & Amp 2 on Main Section of the Main/Logic Board. SPDIF Audio Optical Out and MO
IP Audio & Video signals are Processed as well by the Fox MP.

276
The signal path is shown for the FOX Platform…
Input signals enter the Main section of the Main/Logic Board. Boot Logo, OSD, Customer
Picture Test are available for testing in the main menu. The Pattern Select from Factory
Service Mode is also available.

The signal passes directly to the Logic Section since the LVDS cable is no longer necessary!,
Logic Pattern Select is available in Factory Service Mode for testing. The Logic section sends
the Video Data signal to the Logic Buffer Boards for the Panel’s cell addressing operation.
The control & driving signals are also sent by the Logic section of Main/Logic Board to the Y
Main Board thru the Y Buffer Board and X Main Board thru the X Buffer Board and to the
Panel.

277
The Pattern Sel test Patterns from the Main section of the Main/Logic Board along with the
Logic Pattern select test patterns from the Logic Section of the Main/Logic Board are
valuable for testing, however, You can also use mute 147 mute to produce a test pattern
from the Main section and mute 369 mute from the Logic section of the Main/Logic Board.

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It’s important to enter Factory Mode with a Service Remote for full accessibility and
changes… The first screen in service mode fro the F8500 shows important Micom & Sub
Micom information as well as important S/W versions for all items. Model & MAC info for
Wired & Wireless are also included along with DRM CRT and other important information.

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Important Option setting procedure is shown for the F8500 and must be performed for
every Main/Logic Board replacement. A factory remote is required.

280
New SVC Information screen is shown.

281
Other important Self Diagnosis Screens include Loop Back Testing, Error Count, and Contact
Samsung information already examined.

282
Screen Burn Protection is very important for plasma TVs and related troubleshooting and
repairs.
1. Go to Screen Burn Protection & Check Settings. Pixel shift should be
on for max protection.
2. If image retention appears on screen, activate Scrolling

Note that image retention in most cases can be removed or reduced.

The scrolling time will depend on the degree of image retention. In
some cases a permanent image may be burned into the phosphor
which cannot be removed by this procedure. In this case the panel
would have to be replaced. This is not, however, a warranty issue
since the customer is responsible and warned to avoid still images
creating this occurrence.

283
The Plasma F5500 TVs includes Jog Function Control, Wi-Fi & Bluetooth Modules and
speakers. The Samsung Logo is not powered for lighting.

284
Dissasembly procedure is shown for the 60 inch model F5500. The back can be removed
without removing the stand.

285
The 51 inch F5500 includes the combined Main/Logic Board, SMPS, X/Y Main Board
combination, as well as Y-Buffer Board and X-Buffer Board. Speakers left & Right,
Bluetooth & Wi-Fi Modules and Jog Shuttle are included.

286
The 60 inch F5500 Layout with combined X/Y Main Board and combined Main/Logic Board
is similar to the 51 inch F5500.

287
The 64 inch F5500 includes the new Main/Logic Board, SMPS, Y Main Board and Y-Buffer
Board , X Main Board X-Buffer Board, Speakers, Bluetooth & Wi-Fi Modules and Jog
Function Control. The Y-Main Board & X Main board are separate and not combined as in
the 51 inch and 60 inch models.

288
Wiring diagram includes the SMPS connections to the X Buffer Board and new Main/Logic
Board. The X Buffer Board is connected to the X/Y-Main Board providing SMPS DC supply
and receives X Drive. The X Buffer Board also connects to the Main/Logic Board. The Main
section of the Main/Logic Board connects to Jog Function Board, Bluetooth & Wi-Fi
Modules. Both the Main section and Logic Section connect to the SMPS. The Logic section
of the Main/Logic Board connects to the X/Y Main Board & Logic Buffer Boards.

289
F5500 Wiring Diagram for the 60 inch Model is similar to the 51 inch model with the
exception of the connector numbers.

290
Wiring diagram includes the SMPS connections to the Y Main Board and new Main/Logic
Board. The Y Main is connected to the X-Main providing SMPS DC supply. The Main section
of the Main/Logic Board connects to the Jog Function Board, Bluetooth & Wi-Fi Modules.
Both the Main section and Logic Section connect to the SMPS. The Logic section of the
Main/Logic Board connects to the X-Main, Y-Main & Logic Buffer Boards. The Y-Main
connects to the Y-Buffer Board and the X Main connects to the X Buffer Board.

291
 Power On Sequence/Test
1. STBY (5.3 VDC) to Main/Logic Board .
2. S W Power (3.3V to 0V) from Main/Logic Board to SMPS
3. B15 Volts D C, B 5.3 Volts D C from S M P S to Main Logic Board &
15V to Y X Main Board
4. VS ON (0V to 3.3VDC) from Main/Logic Board
5. VS to X/ Y-Main and VA to Logic Buffer Board

292
Testing and Adjustment procedure is listed fro the 51 & 60 inch F5500 models. Follow the 4
steps provided.

293
The procedure for the 64 inch model is shown.

294
This 64 inch model has separate Y Main & X Main Boards related to their adjustments and
test points locations.

295
Follow the 5 steps listed for Y-Buffer Board Testing, already discussed for previous models.

296
Typical screen errors for Y Main & X Main & Y Buffer Board failures.

297
Power Supply Troubleshooting notes are listed.

298
The X12 one chip Processor is used for the F5500 Plasma Series (same platform as
the F6400 LED discussed)
It receives inputs from Tuner, HDMI, Component, USB, and Wi-Fi & Bluetooth
Modules. It provides audio out to the sound amp on the Main/Logic Board and
then to the speakers. It provides final video 10 bit data signal to the Logic Section
of the Main/Logic Board. The Logic Section of the Main Logic Board then outputs
address cell control information to the Logic Buffer Boards and Panel drive signals
to the X Main thru X Buffer and Y Main thru Y Buffer to the panel.

299
Troubleshooting Video Problems for the PNF5500 is listed and similar to F8500 discussed.

300
Testing the Main/Logic Board is similar to F8500. Logic Status indicator operation and Error
Code Chart is included and identical to F8500 already discussed.

301
Final alignments and important updates check list is shown.

302
REDO PREVENTION

303
The first Service Bulletin subject is the Random and Intermittent Power Cycle,
Reset, for 2013 Model LED TVs listed in the chart from UN32F5500 through
the UN75F6400. The related X12 Platform model TVs.

304
The SUBJECT for this Service Bulletin is “The TV Powers ON Automatically” for
2013 TV Models listed that include both Fox and X12 Platform model TVs.

305
The SUBJECT for this Service Bulletin is “The TV Powers ON Automatically” for
2013 TV Models listed that include both Fox and X12 Platform model TVs.

306
The SUBJECT for this Service Bulletin, “TV Resets, power cycles, or has no
power” are for specific 2013 Plasma Model TVs listed, including some of the
PNF 4500 and PNF 5300 model series.

307
The Subject for this Service Bulletin HDMI issue is “Video with no Sound”.
Three separate bulletins have been issued and are seen here for this same
symptom for the 2013 models listed. They include the high end F8500 Fox
Platform Plasma TVs, F7500 & F8000 LED TVs, and 2013 UHD and OLED
TVs.

308
309
The SUBJECT for this Service Bulletin is “Fail to connect a Wireless Router” for the
2013 Fox and X12 Model Plasma TVs listed.

310
The Subject for this Service Bulletin is “2012 LED Auto Power Cycling/Reset
Issue”

311
312
The Subject for this Service Bulletin is 2012 LED Wireless Internet Issue. It refers to
2012 LED Wi Fi models listed.

313
314
This Service Bulletin Subject is again for HDMI issue “Video with no Sound” for the
2012 LED Novatek Platform Models listed.

315
Samsung’s new Smart Simulator!
The Smart Simulator creates repair situations and provide step-by-step
technical and visual instructions.

316
A step by step registration procedure is shown.
Go to www.samsungsupport.com/smartcontent
1. Select Register. Enter PlusOne ID and your own Password to register,
The ID is your PlusOne tech ID. Enter Last Name, Same last name
registered in PlusOne. Enter a Password, Must be alphanumeric with a
minimum 8 characters.
2. Click ‘Submit’ button.

317
3. Click Sign in button after entering I D and Pass Word.
4. Find and Click Troubleshooting Tip D T V.
The Smart Simulator will continue to expand with additional content
throughout 2014. We invite you to begin using this new and important
troubleshooting and training tool.

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