Welcome Workplace: To The

Welcome
to the
Workplace
A health and
safety guide for
new workers
Please note
This information is for guidance only and is not to be taken as an expression of
the law. It should be read in conjunction with the Workplace Health and Safety
Act 1995, the Workplace Health and Safety Regulations 1998 and any other
relevant legislation. Copies of the legislation can be purchased from the Printing
Authority of Tasmania Bookshop: call (03) 6233 3289 or freecall 1800 030 940.
It is also available on the Internet at www.thelaw.tas.gov.au
This guide was produced by staff from WorkCover Tasmania and the Department
of Justice.
We welcome your feedback on this guide. Send to: wstinfo@justice.tas.gov.au

how to use
welcome to the workplace
Who is this guide for?

Welcome to the Workplace is for new workers of any age or situation:
AA someone starting their first job — either full-time, part-time or casual
AA someone re-entering the workforce after a break for study or family commit-
ments
AA someone going to a new department, workplace or location within the same
company
AA a trainee or apprentice
AA someone changing careers
AA a work experience student, vocational education and training (VET) student
or a student doing workplace learning programs while still attending school.
Mention the term “new worker” and many people think of someone straight out
of school. As you can see, that’s not always the case.
What’s this guide about?

Welcome to the Workplace introduces some of the health and safety aspects
of being a new worker.
Both you and your employer have important roles and responsibilities for pro-
tecting the health and safety of yourself and of others while you’re at work. This
guide will tell you about these. There’s also information about conditions of your
employment.
Keep Welcome to the Workplace as a useful reference to these issues.
Your employer or supervisor may work through this information with you, per-
haps in a staff meeting or training session.
Information for employers

Welcome to the Workplace is aimed at new workers. But as we’ve said on the
cover, there’s some info for the boss, too!
If you’re the employer, manager or supervisor of a new worker, we’ve listed
other WorkCover guides that provide in-depth information about specific work-
place health and safety topics.
We recommend you read all of Welcome to the Workplace, so you see what infor–
mation your new worker is learning. Hopefully you already know everything it covers.
We also recommend you work through it with your new worker, perhaps in a staff
meeting or training session.
Secondary school teachers who prepare students for work or work placement
may also find Welcome to the Workplace useful.
Welcome to the Workplace A health and safety guide for new workers 3
Contents
How to use Welcome to the workplace..................................................... 3
Important tips for new workers................................................................ 5
The information you need......................................................................... 7
It’s the law!.......................................................................................... 10
Workplace health and safety.................................................................. 11
Workplace injuries................................................................................. 16
Dealing with danger............................................................................... 19
Hidden hazards...................................................................................... 22
Further information................................................................................ 27
Acknowledgments................................................................................. 28
4
important tips
for new workers
This section gives you some pointers for settling into your new workplace.
Welcome to the workplace

As a new worker, you’re probably full of nerves and excitement. You’re probably
eager to fit in and impress your new boss and workmates, too.
There’s a lot to learn when you start a new job. Chances are your workplace will
feel a little strange and different. It’s often difficult trying to remember every-
one’s name — let alone what they do and where they fit in the workplace.
Maybe there are tools, equipment and chemicals you’re not familiar with. Per-
haps you’re unsure exactly how to do your work tasks and you haven’t had any
training or information yet.
You may also be reluctant to ask questions or raise any concerns you might
have about workplace health and safety. After all, you don’t want to look like a
troublemaker or like you can’t do your job.
All these factors can actually put you and your co-workers at a greater risk of
suffering injury or illness at work.
Take the stress out of being a new worker

Here are some pointers to get off to the right start in your new job, and make
life a little easier. Some are courtesy. Some may be covered by your employer
in the induction or training meetings that introduce you to your new workplace. If
they aren’t, ask your employer, your supervisor, or your new workmates.
Some are related to workplace health and safety, so think about the reasons for
doing these — and the dangerous consequences if you don’t.
AA If you’re unsure of anything, ask. Remember the only stupid question is the
one that isn’t asked.
AA Find out your work hours. Arriving late and leaving early probably won’t win
you any points.
AA Find out what people would like you to call them. It may not be right for you
to call the boss by their nickname!
AA Find out how to let your boss or supervisor know if you’re sick or not coming in
to work. Do they prefer to speak to you in a phone call? Or is it okay to send a
text?
AA Check your clothing, footwear or uniform requirements.
AA Find out if you need to wear an ID badge or security pass or carry a security key.
AA Remember confidentiality. Some information is ‘for the workplace only’.
AA Watch out for the office gossip or politics.
AA Find out about tea breaks and rest breaks.
AA Find out your workplace’s smoking policy and obey the laws about smoking
in the workplace.
AA Find out which areas are smoking zones.
AA Find out which areas are eating zones.
AA Find out if you need to wash up your own lunch or tea things (most work-
places have an unwritten rule: ‘you make a mess, you clean it up’). Find out
about the tea room roster.
AA Find out if you should bring your own mug and even your own tea, coffee,
sugar or milk. Maybe there’s a tea fund or coffee club you can contribute to.
AA Check which office equipment is okay to use. If you need to borrow anything
from anyone, make sure your return it how you found it.
AA Find out if your workplace has rules about using your iPod, playing computer
games or surfing the net.
AA Find out if your workplace has rules about making or receiving private phone
calls, using your mobile or texting while you’re at work.
AA Make sure your chatting doesn’t distract your co-workers.
AA If you share an office or work area, ask your co-workers before you change
things around.
AA Find out if there is a locker, drawer or cupboard to store your personal be-
longings while you’re at work.
AA If you’re tidying up, don’t throw anything out without checking if it’s impor-
tant or not. You might also check where it should be filed, stored or properly
disposed of.
AA Ask if it’s okay for your family or friends to visit your workplace, and how they
should do so.

We recommend you read the following guide, available by calling 1300 366 322
or going to www.worksafe.tas.gov.au
AA Getting started: Information for employers inducting, training and supervis-
ing new workers GB226.
6
the information you need
This section is about the information and training you need in workplace health
and safety, and the conditions of your employment.
Induction
You should receive an induction when you start a new job. This may begin on
your first day as a welcoming chat or a more formal meeting. You’ll learn about
the company and people you work for, their business or industry, and their
customers. You’ll also learn about the conditions and rules of your employment,
and health and safety in your workplace.
An induction is just as important if you are working for the same company but
just moving to a different department or workplace location.
After the initial meeting, most inductions continue over a period of weeks or
months, and are followed up with on-going training.
At your induction, your employer or supervisor should tell you:
AA how health and safety is managed in your workplace
AA your workplace’s health and safety policy and safety committee
AA any hazards and risks involved with your job, and the strategies in place to
control these
AA the safe systems of work (procedures)
AA how to use, store and maintain the chemicals, equipment and personal pro-
tective equipment you’ll use
AA the procedures and forms for reporting workplace hazards, accidents, near
misses, injury and illness
AA the emergency procedures, exits and equipment; and the first aid facilities.
AA the conditions of your employment.
Know your physical workplace

You should be shown:
AA facilities like toilets, meal rooms, first aid rooms and kits
AA emergency procedures, exits and equipment; and the first aid facilities
AA safety signs, symbols and safety controls.
Meet the people you’ll work with
You should be introduced to the people you can talk to about workplace health
and safety. These could include your:
AA supervisor
AA co-workers
AA employees’ safety representative
AA employer or manager
AA fire warden
AA first aider
AA supervisor
AA union representative.
You should also find out what level of supervision you can expect, and who you
are directly responsible to (if this is not your supervisor).
Training
Your employer will work out what skills and knowledge you need to work safely.
They will consider the skills and experience you already have and how you can
build on this.
Your training will also take into account your kind of workplace, the type of work
being done and the equipment you use.
You’ll probably need new training if there are changes to your workplace or your
tasks and responsibilities. For example, if your employer receives new informa-
tion about chemicals or equipment you use, you may need more training to
make sure your health and safety knowledge and skills remain up to date.
conditions of your employment
Your position description

When you start a new job, you should be told what’s required of you, with:
AA a job description that outlines your key tasks
AA a list of the skills and experience you need to do your job
AA an outline of how your progress will be assessed and who will assess you.
Your employer should also tell you:
AA the name of the award or registered agreement that applies to you
AA your grade or classification
AA whether you’re full time, part time or casual
AA your rate of pay.
It’s best that you’re given this in writing.
8
Awards
For the most part, your workplace will be covered by a state or federal award
or registered agreement. Awards contain your legal minimum entitlements for
things like your wage rates, annual leave, sick leave, hours of work and termina-
tion of employment.
If an award applies to your workplace, the law says it must be followed.
Your employer is responsible for finding out what award or registered agreement
covers your employment. Your employer must have an up to date copy available
for you.
You may work in a business or industry that is not covered by an award or regis-
tered agreement (it’s an unusual situation, but it can happen). In this instance,
the terms and conditions of your employment are negotiated between you and
your employer. This is also known as a common law contract.
If you have any questions, talk to your employer or supervisor first; you can also
call the Helpline on 1300 366 322 for more information.
Unions
It is against the law for anyone to try to prevent you from joining a union.
Equally, it is against the law for anyone to force you to join a union.
You have an absolute right to choose whether or not to belong to a union, and
to do so without threat. Union members have an unqualified right to be repre-
sented by that union.
You also have the right to take part in the affairs of the union and act as a
union official or representative.
It is against the law for your employer to dismiss or threaten to dismiss you, or
to victimise you in your job because of your involvement with a union or union
affairs. Discrimination in the workplace because of your membership — or
non-membership — of a union is an offence.
Both state and federal industrial relations laws covers these rights.
To find out more about unions, call Unions Tasmania on 6234 9553 or go to
www.unionstas.com.au

AA Getting started: Information for employers inducting, training and
supervising new workers GB226.
it’s the law!
This section tells you about workplace health and safety legislation: who and
what it covers.
workplace health and safety legislation

Workplace health and safety isn’t just about your employer being kind or caring
— they are legally required to protect your health and safety in the workplace. If
they don’t, they are breaking the law and can be prosecuted.
Tasmania’s workplace health and safety legislation includes:
AA Workplace Health and Safety Act 1995
AA Dangerous Substances (Safe Handling) Act 2005
AA Workers Rehabilitation and Compensation Act 1988 (this applies if you suf-
fer a work-related injury or illness).
These laws set down the rules for employers and workers to follow and are
intended to improve health and safety in the workplace.
The Workplace Health and Safety Act 1995, for example, makes it clear who is
responsible for workplace health and safety. As this guide shows you, everyone
is responsible for improving and protecting your workplace health and safety, not
just your employer or supervisor but also you and your co-workers.
It’s not just people in your workplace who have health and safety obligations.
Contractors and self-employed people; designers, manufacturers and installers
of plant; manufacturers, importers and suppliers of substances; and people
in control of workplaces must also do what’s reasonably practicable to ensure
workplace health and safety.
What do these laws cover?

Some of the issues they cover include:
AA your right to get involved in workplace health and safety
AA the storage and handling of dangerous substances
AA what should happen if you suffer an injury at work
AA the training requirements of employers and workers
AA the licences required to operate certain equipment or perform certain tasks.
information for employers

We recommend you read the following guides, available by calling 1300 366 322
AA Guide to the Workplace Health and Safety Legislation GB133
(at www.worksafe.tas.gov.au)
AA Workers Compensation Handbook: The Basics GB010
(at www.wst.tas.gov.au).
10
workplace
health and safety
This section explains how everyone is responsible for workplace health and
safety — not just your employer or manager, but also you and your co-workers.
You’ll learn how working together is an important part of improving workplace
health and safety.
You can get a wallet-sized summary of this section, so you always have it for
easy reference. Call the Helpline on 1300 366 322 and ask for your free copy
of What you don’t know can hurt you GB013.
your employer’s responsibilities

Your employer must provide you with the following workplace conditions and
items.
A safe work environment

Making your workplace safe means your employer must identify any hazards that
may be present, such as unguarded machinery, chemicals, inadequate lighting
levels, and poor ventilation.
It also means making sure there’s no initiation horseplay or hi-jinks; these can
be dangerous, intimidating or stressful. Playing games with equipment, machin-
ery and tools can also be dangerous.
Safe systems of work

These are procedures that outline the safe way of doing your work.
Safe plant and substances

Your employer must make sure that any plant, equipment or substances used
in the workplace are used, stored, packaged, transported, maintained, repaired
and disposed of safely.
Information
This is information that relates to your work tasks, so you understand the haz-
ards you may be exposed to when doing them. Your employer should also tell
you about any other hazards that may exist in the workplace, and include you in
any discussions about health and safety.
Training
Training should focus on giving you the skills and knowledge you need to do your
job safely.
Supervision
You should be supervised to make sure you’re doing your work safely and ac-
cording to your workplace’s safe work procedures.
Protective equipment
You should be provided with personal protective clothing or safety gear if there
are hazards in your workplace that can’t be completely removed. This includes
overalls, helmets, boots or other specialised footwear, glasses and goggles,
respirators and masks, gloves, and ear muffs.
your responsibilities
There are things you need to do to contribute to a safe workplace, too.
You must:
AA obey all reasonable instructions
AA follow the safe procedures for doing your job
AA use any equipment (including personal protective equipment) safely and cor-
rectly
AA not put yourself or your co-workers at risk
AA report hazards, accidents or near misses
AA not be adversely affected by alcohol or drugs, and tell your employer if you’re
taking a prescribed medication that could affect your ability to work safely
AA work with your employer and co-workers to improve health and safety at your
workplace.
Your rights
Your employer’s responsibilities are closely linked to your rights. As a worker,
you have the right to:
AA work in a safe workplace
AA work in a safe manner
AA ask questions and raise concerns about health and safety
AA get information, be supervised and trained
AA be involved in workplace health and safety.
Your right to refuse work

If you believe the work you are doing is dangerous and there is an immediate
risk of serious injury or death, you can refuse to do the work. It is against the
law for your employer to fire you for this.
12
The first thing you must do is tell your employer, supervisor or employees’ safety
representative about your concerns.
Your employer is responsible for assessing the risk and working with you to find
a solution to the problem.
In the meantime, your employer should give you other work to do away from the
danger.
You are still entitled to the same pay and benefits you usually get (unless you
leave the workplace without your employer’s okay or refuse to do the other work
they suggested).
who to see about workplace health and safety
Your supervisor
Your supervisor must provide you with information about workplace health and
safety, and show you how to do your job safely. They might make sure you under-
stand these things by regularly checking or watching you, or asking you ques-
tions.
Health and safety committees

Where there are more than 20 workers at your workplace, your employer must
form a health and safety committee if a majority of workers request it (your em-
ployer may decide to set one up anyway).
This group brings managers and workers together to discuss and settle health
and safety issues affecting your workplace.
You can have a committee for different groups, sections or departments at your
workplace. If your workplace is located at more than one worksite, you can have
a committee for each worksite.
Employees’ safety representative

An employees’ safety representative (ESR):
AA represents you and your co-workers when dealing with your employer or man-
ager on health and safety issues
AA encourages safe working practices
AA tells you about any health or safety hazards that they know about.
If there are ten or more workers at your workplace, you can hold an election to
choose an ESR.
An ESR must attend approved ESR training courses to make sure they under-
stand workplace health and safety laws and information. This training must be
taken during normal working hours.
Others
Your employer may also employ a health and safety officer to oversee health and
safety at your workplace. Your human resources officer may also be helpful.
You should also know who your fire warden, first aider and union representa-
tive are.
get talking
It’s important to talk with people at your workplace, discuss issues and situa-
tions, and share information. Some of your co-workers will have different experi-
ences and knowledge — as a new worker, take the opportunity to learn from
them and be safe.
What can you say?

Perhaps you’re unsure how to raise a safety issue with your supervisor or em-
ployees’ safety representative. You could say or ask:
AA I don’t feel safe using that equipment by myself just yet.
AA Is there training I can do so I know I’m using these chemicals safely?
AA Using that machinery makes me feel like I might hurt myself or others.
AA Could someone show me how to do this task correctly and safely?
AA Could we go through the instructions for doing this task once more?
AA I’m not sure what the safest way to do this task is.
AA What protective equipment could I use when doing this so I don’t hurt my-
self?
AA What can I do to make sure I don’t injure myself doing my work?
You can’t be sacked for raising health and safety issues. So if you don’t
know — ask.
14
What can you do?
There are ways to get involved in health and safety in your workplace. You could:
AA talk to your co-workers and gain their support and interest in workplace
health and safety
AA talk about your health and safety concerns at staff meetings
AA call the Helpline on 1300 366 322 for information and facts about safety
issues that affect your workplace
AA leave this kind of information in your lunch room where your co-workers can
read it; show it to your supervisor or employees’ safety representative or
committee.

AA ESR Handbook GB138 (at www.worksafe.tas.gov.au)
AA Guide for the Election of Employees’ Safety Representatives GB139
(at www.wst.tas.gov.au)
AA Guide to the Workplace Health and Safety Legislation GB133
AA Host Employers: Managing the Safety of Labour Hire Workers GB170b
(at www.wst.tas.gov.au).
workplace injuries
This section tells you about workplace injuries, and what to do if something hap-
pens to you.
Things can go wrong

Despite everyone’s best efforts, you can suffer injury or illness at work. As
a new worker, your excitement or nervousness, lack of experience or training
means you have a greater risk of being injured or becoming ill through your work.
Here are some statistics to get you thinking:
AA in Tasmania during 2008, 114 new workers were injured in their first week of
work
AA almost half of all young workers are injured in their first year of work
AA 17 people under the age of 25 (including four children under the age of 15)
were killed in work-related incidents throughout Australia in the 2007–08
financial year. These deaths made up 11% of all work-related fatalities
AA in 2007–08, 29% of all work-related deaths were caused by vehicle acci-
dents.
Correct at September 2009; Safe Work Australia and WorkCover Tasmania data.
What is a workplace injury or illness?

You can be injured:
AA by the way you perform a task. For example, a store worker may strain her
back moving a heavy and awkward sack of potatoes
AA using tools, equipment or machinery. For example, a baker may lose a fin-
ger using a bread-slicing machine
AA through your workplace’s environment. For example, a welder may trip over
a cord on a messy floor and break his leg.
You can become ill:
AA after being exposed to chemicals and dangerous substances. For example,
a garden worker may suffer poisoning after handling herbicides without using
protective gloves
AA because of your workplace’s environment. For example, a sales assistant
may suffer stress from being bullied at work.
What does a workplace injury mean?

A workplace injury or illness may mean you can’t work for a while until you are
better. It may mean you can’t do the same kind of job again, and have to do dif-
ferent work. Or it may mean you can’t ever work again.
16
A workplace injury or illness can dramatically affect your life and the lives of
your friends and family, too.
Do you go fishing, play sports, run with the dogs along the beach? Hang clothes
on the line, mow the lawn, do the vacuuming? What about your love life or your
marriage? A workplace injury can affect how you do all these things and more.
What to do if you’re injured at work

AA Get first aid as soon as possible.
AA Tell someone with authority in your workplace as soon as possible. You must
do this otherwise any claim you put in as a result of this incident or accident
may be disputed. If your workplace has a book for reporting accidents, it
should be noted in this.
AA Get a workers compensation medical certificate from the doctor who treats
you (they should produce this for you).
AA Ask your employer for a workers compensation claim form.
AA Fill in the details in the worker section of the claim form.
AA Remove and keep the brown copy of the medical certificate and the claim
form.
AA Give your employer the rest of the claim form, the medical certificate and
any accounts for treatment.
If you decide to make a claim — and it is your choice if you do or don’t — then
you should do so as soon as possible, but at least within six months of when
your injury occurred.
Your employer is then legally required to complete their section of the claim
form and pass it to their workers compensation insurer. They have five days to
do this. The insurer will then process the claim.
If your medical certificate states you cannot attend work, normally your employer
must start making weekly payments to you the next pay day if possible, but at
least within 14 days of receiving the claim form. These weekly payments must
start even if your employer disputes your claim.
This process applies if your employer is a self-insurer, too.
What’s injury management?

Injury management aims to get you back to a fit state of work as quickly and
safely as possible after suffering a workplace injury or illness. Doctors, physio-
therapists, psychologists and/or other health service providers, rehabilitation
providers and case managers may work with you and your employer to achieve
this.
To help this process along, make sure you:
AA maintain regular contact with your employer while you’re recovering
AA are involved in developing and reviewing your return-to-work plan with your
employer and health service providers, including identifying suitable alterna-
tive duties
AA go to all your medical appointments
AA participate in the physical therapies recommended by your medical advisor
AA try to do any suitable alternative work duties. Remember to focus on what
you can do (not what you can’t do). Your employer must consult with the re-
habilitation provider and medical service provider treating you before propos-
ing any alternative duties.
If you are on a return-to-work plan, try to make your medical appointments
outside the hours of the plan. However, this is not always possible, so talk
with your employer about the best arrangement. You should not be penalised if
you need to attend appointments for rehabilitation treatment for any workplace
injury or illness during your working hours.

AA Workers Compensation Handbook: The Basics GB010
AA Injury Management: Making it Work GB197
(at www.workcover.tas.gov.au)
AA Workers Rehabilitation and Compensation Act summary poster GB014
(at www.workcover.tas.gov.au).
18
dealing with danger
This section gives you an overview of managing and dealing with hazards in the
workplace.
There are situations where you can make the changes yourself — for example,
picking up a lead someone could trip over, or cleaning up a skill on the floor —
but sometimes it isn’t possible for you to take direct action. If you can’t make
the changes yourself, tell someone who is able to fix the problem: your employ-
er, supervisor or employees’ safety representative.
Most likely though, your employer or supervisor will involve you as they work
through these four SAFE steps.
The SAFE steps

The best way to prevent injuries or illness in your workplace is to find the haz-
ards that could cause injury or illness, and fix them.
Your employer can do this by following these four SAFE steps:
Step 1 — Spot the hazard

A hazard is anything that has the potential to cause injury, illness or damage to
your health.
A hazard presents the risk of injury when a worker is exposed to it. Think of a
large heavy box. It is only a hazard that presents a risk of injury if you try to
move it.
Hazards can be biological (such as diseases), chemical, ergonomic (such as
manual handling jobs), physical (such as noise), psychological (such as bullying)
and radiation (such as ultraviolet radiation).
When spotting hazards, your employer may ask you which tasks you find danger-
ous, tiring, difficult or painful. They may watch you do your job to work out the
hazards.
Step 2 — Assess the risk
A risk is the likelihood of a hazard causing injury, illness or damage to your
health.
Remember that large heavy box? Maybe it has no handles on it and you’re lift-
ing it down from a high shelf. There’s a high risk that this task will cause you to
strain and injure your body. How you move the box also influences how likely you
are to get hurt. Lift and carry the box by yourself and there’s a higher chance of
suffering a body strain injury; use a removalist trolley, and there’s a much lower
risk of hurting yourself.
To work out if a job is high risk, low risk, or somewhere in between, your employer
might ask:
AA how severe could the injury or illness be?
AA what’s the worst possible damage the hazard could cause to your health?
AA would it require simple first aid only? Or cause permanent ill health or dis-
ability? Or could it kill?
AA could it happen at any time, or would it be a rare event?
AA how often are you exposed to the hazard?
Step 3 — Fix the problem

Your employer will now look for ways to fix the problem. This involves looking
for ways to remove or reduce risks to an acceptable level (though they should
always try to remove a hazard from your workplace completely).
Some solutions are better than others. Sometimes a combination of more than
one solution can be used to reduce your exposure to hazards.
Your employer should involve you by discussing how these solutions would suit
your workplace.
Step 4 — Evaluate results

This is an important step you might be asked to get involved in. Your employer
may ask you:
AA are the changes making a difference to your work?
AA what do your co-workers think?
AA do the solutions reduce risks and prevent injury or illness in your workplace?
AA do they create new hazards or increase the risk of existing ones?
Perhaps you and your employer can even see ways to make further improve-
ments.
20
Don’t sit back and relax, though. Workplace injury and illness can occur at any
time. Your employer needs to do these four SAFE steps in your workplace regu-
larly.

We recommend you read the following guides, available by calling
1300 366 322 or going to www.wst.tas.gov.au
AA Hazard Management: Play it SAFE GB081
AA Making Your Small Business Safer and Healthier GB148
AA Serious About Safe Business? flyer GB191 and kit GB190.
hidden hazards
This section tells you about other workplace issues you may face in the work-
place: stress, bullying, and alcohol and other drug misuse.
what are hidden hazards?

Some hazards in the workplace are obvious: noise, heat, vibration, poor house-
keeping, chemicals, lifting, and tools or machinery.
Some are less obvious; these could be called hidden hazards. They are:
AA workplace bullying
AA alcohol and other drug misuse
AA workplace stress.
These hidden hazards may directly affect a person’s physical or mental health,
causing illness or disease. They may indirectly put other people at risk of a
workplace incident or accident, caused by inattention, fatigue, depression,
physical illness or bad judgment.
A hidden hazard may exist by itself or it may develop with other hidden haz-
ards. For instance, a person who is under constant and significant pressure to
meet unreasonable deadlines may become stressed. They might release their
stress by bullying a co-worker by drinking. The effects of all of these can spread
throughout the workplace.
Just as your employer must manage physical hazards, they also need to reduce
or remove the risks these hidden hazards pose to workplace health and safety.
WHAT IS WORKPLACE bullying?

AA Persistent and repeatedly aggressive behaviour that makes you feel victim-
ised, intimidated or humiliated.
AA Physical abuse (this is also a criminal offence).
AA Repeated verbal abuse, including yelling, screaming, personal comments,
offensive language, sarcasm.
AA Inappropriate and unreasonably vindictive, offensive, cruel or malicious
behaviour.
AA Gender or racial discrimination, sexual harassment.
AA Having your personal belongings, tools or equipment hidden or tampered with.
AA Initiation practices.
22
Who is at risk?
AA Young or new workers.
AA Older workers whose skills and experience are not appropriately valued.
AA Anyone who’s seen as “different”: for example, workers who speak a lan-
guage other than English, a female employee in a mostly male workplace,
workers with a different sexual preference to others.
AA People working in the education, community services, healthcare and ser-
vice industries. These workers are particularly at risk from violent clients,
patients or customers.
Who are the bullies?

AA An employer, manager or supervisor in a position of authority.
AA A co-worker, especially if they have authority (real or perceived) over the
co-worker they’re bullying.
AA A client, patient or customer.
How does bullying affect workplace health and safety?

There may be increased accidents and injuries. Workplace health and safety can
be affected by impaired job performance, lowered morale, poor teamwork or
disciplinary problems.
What can be done?

Your employer should involve you in the four SAFE steps (see page 19) to find
out if there is a problem with bullying (or potential problem). For example, they
may use an anonymous questionnaire.
They should then develop a policy to manage and prevent bullying, and proce-
dures for investigating claims of bullying, disciplining the bully, and supporting
the victim and affected co-workers.
They may use a confidential counselling service, or offer training and mediation.
Tell your employer if you’re being bullied, and at any time, not just when they
ask. Keep a detailed diary of events; make a formal complaint to your employer
in writing; talk with others in your workplace: your employer, supervisor, employ-
ees’ safety representative, union representative or co-workers.
Contact a counselling service or the following groups directly:
AA your union, or Unions Tasmania: 6234 9553
AA the Office of the Anti-Discrimination Commissioner: 1300 305 062
AA the Human Rights and Equal Opportunity Commission: 1300 369 711.
Correct at September 2009.
what is alcohol and other drug misuse?
If you misuse alcohol and other drugs, it means you may be using these sub-
stances in a way that affects your ability to work safely.
Even if you’re drinking or using drugs outside work hours, if your judgement,
co-ordination or concentration is impaired, then you could cause a workplace ac-
cident, injury or illness. You can put yourself and your co-workers at risk.
Substances that can be misused include:
AA alcohol (the most commonly misused drug)
AA illegal drugs
AA prescription and non-prescription medication
AA solvents used as inhalants
AA tobacco.
Who is at risk?
Someone who misuses alcohol and other drugs doesn’t conform to any com-
mon stereotype; they don’t necessarily look like media images of drug addicts
or alcoholics.
If you misuse alcohol and other drugs occasionally — for example, binge drink-
ing on the weekend — you may be as big a risk to workplace health and safety
as someone who is regularly affected by these substances.
What workplace factors can cause alcohol and other drug misuse?
Workplace factors that can cause alcohol and other drug misuse include psy-
chological or physical stress, poor supervision, isolation, and the culture of
the workplace. For example, shift workers may use alcohol, cannabis or sleep-
ing tablets to sleep, and caffeine or amphetamines to stay awake during long
shifts.
How does alcohol and other drug misuse affect workplace health and
safety?
There may be increased accidents and injuries or damaged equipment and other
property. Workplace health and safety can be affected by increased stress for
co-workers from dobbing in a workmate, covering for them or picking up their
workload. Increased confrontations, disputes and violence caused by alcohol
and other drug misuse can also affect workplace health and safety.
24
What can be done?
out if there is a problem with alcohol and other drug misuse (or potential prob-
lem). For example, they may use an anonymous questionnaire.
They should then develop a policy and procedures to manage and prevent mis-
use, including introducing testing or screening.
If you admit to your employer that you have a problem with misuse, your em-
ployer should:
AA help you to seek help from your doctor or a counselling service
AA handle your admission confidentially
AA treat your problem as a workplace health and safety issue, not cause for im-
mediate dismissal or disciplinary action.
What is workplace stress?

Workplace stress is the harmful physical or emotional reaction that happens
when your abilities, resources or needs do not match your workplace situation.
How do you experience stress?

We all have different ways of reacting to incidents or situations that cause
stress, and interpreting how intense these situations are.
A certain level of stress may be useful, and your immediate response to stress
can help you meet daily challenges. However, if pressure is chronic and unre-
lieved, you will always be ‘ready for action’. Without relief from the pressures,
your physical and emotional wellbeing can be affected, causing serious long-
term health consequences.
How is stress experienced?

AA Physically through the body’s responses: for example, raised blood pres-
sure, intense headaches, stomach ulcers, heart disease, insomnia and
fatigue.
AA Emotionally through feelings: for example, becoming nervous or depressed,
feeling hopeless or isolated.
AA Behaviourally through actions: for example, becoming unmotivated or unable
to concentrate, turning to alcohol or other drugs, or bullying others.
What workplace factors can cause stress?
AA High levels of public contact, especially if there is verbal or physical confron-
tation, or exposure to physical or emotional suffering. The education, com-
munity services and healthcare industries are high-risk industries.
AA Poor interpersonal relationships and personality clashes.
AA Work overload, especially if you can’t control the pace of work or don’t have
adequate training or resources to do the work.
AA A poor working environment, with physical hazards such as heat, noise,
odours, dust and chemical exposure.
How does stress affect workplace health and safety?

Stress affects your concentration and judgement and can be an underlying
cause of workplace accidents, injuries, near misses and mistakes. It can also
cause fatigue, which can limit your awareness or your ability to respond quickly
and appropriately.
What can be done?

out if there is a problem with alcohol and other drug misuse (or potential prob-
lem). For example, they may use an anonymous questionnaire.
They should then look at what’s causing the stress and work with you on ways
to tackle the problem: for example, controlling physical hazards, providing train-
ing, developing a policy to manage and prevent stress.
They may use a confidential counselling service.
Tell your employer if you’re stressed by your work, and at any time, not just
when they ask. Talk with others in your workplace: your employer, supervisor,
employees’ safety representative, union representative or co-workers.
You can also contact a counselling organisation directly.

AA Workplace Stress: A Guide for Employers and Workers GB252.
AA Bullying: A Guide for Employers and Workers GB253.
AA Drugs and Alcohol: A Guide for Employers and Workers GB254.
26
Further information
For more information and publications that cover the information in this guide in
more detail, go to these two websites:
AA www.workcover.tas.gov.au — WorkCover Tasmania
AA www.wst.tas.gov.au — Workplace Standards Tasmania.
Your first point of contact with both WorkCover and Workplace Standards is the
Helpline.
You can call the Helpline for more information or publications on 1300 366 322
(in Tasmania) or 03 6233 7657 (outside Tasmania) between 9 am and 5 pm
Monday to Friday (except on statewide public holidays). You can also email
wstinfo@justice.tas.gov.au
To report a workplace accident, call the Helpline 24 hours a day seven days
a week.
Acknowledgments
We acknowledge that Welcome to the Workplace is based on material and

information published by the following organisations:
AA Quit Tasmania — www.quittas.org.au
AA Safe Work Australia — www.safeworkaustralia.gov.au
AA Tasmanian Chamber of Commerce and Industry — www.tcci.com.au
AA WorkSafe Victoria— www.worksafe.vic.gov.au
AA WorkCover NSW — www.worksafe.nsw.gov.au
AA SafeWork SA — www.safework.sa.gov.au
AA Workplace Health and Safety Queensland — www.deir.qld.gov.au/workplace
AA WorkSafe Western Australia — www.commerce.wa.gov.au/worksafe
Correct at February 2012
28
30
For more information contact
Workplace Standards Tasmania
Phone: 1300 366 322 (within Tasmania)
(03) 6233 7657 (outside Tasmania)
Fax: (03) 6233 8338
Email: wstinfo@justice.tas.gov.au
ISBN: 978 1 876712 34 1
GB140
October 2009; updated February 2012

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Welcome Workplace: To The

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Welcome

Who is this guide for?

What’s this guide about?

Information for employers

How to use Welcome to the workplace..................................................... 3

Important tips for new workers................................................................ 5

The information you need......................................................................... 7

It’s the law!.......................................................................................... 10

Workplace health and safety.................................................................. 11

Dealing with danger............................................................................... 19

Welcome to the workplace

Take the stress out of being a new worker

Information for employers

Know your physical workplace

conditions of your employment

Your position description

Information for employers

workplace health and safety legislation

What do these laws cover?

information for employers

your employer’s responsibilities

A safe work environment

Safe systems of work

Safe plant and substances

Your right to refuse work

who to see about workplace health and safety

Health and safety committees

Employees’ safety representative

What can you say?

information for employers

Things can go wrong

What is a workplace injury or illness?

What does a workplace injury mean?

What to do if you’re injured at work

What’s injury management?

information for employers

The SAFE steps

Step 1 — Spot the hazard

Step 3 — Fix the problem

Step 4 — Evaluate results

information for employers

what are hidden hazards?

WHAT IS WORKPLACE bullying?

Who are the bullies?

How does bullying affect workplace health and safety?

What can be done?

Correct at September 2009.

What is workplace stress?

How do you experience stress?

How is stress experienced?

How does stress affect workplace health and safety?

What can be done?

information for employers

We acknowledge that Welcome to the Workplace is based on material and

Correct at February 2012

ISBN: 978 1 876712 34 1

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