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    1 Planning Housekeeping Operations

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    Abhishek Chowdhury
    The executive housekeeper must systematically plan the work of the housekeeping department. This involves creating an inventory list of all items in each area, preparing a frequency schedule for cleaning each item, and setting performance, productivity, and inventory standards. The planning process ensures work is done correctly and efficiently to maintain quality standards while controlling costs. Advance planning activities such as budgeting are also important functions of the executive housekeeper.

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    1 Planning Housekeeping Operations

    Uploaded by

    Abhishek Chowdhury
    1K views4 pages
    The executive housekeeper must systematically plan the work of the housekeeping department. This involves creating an inventory list of all items in each area, preparing a frequency schedule for cleaning each item, and setting performance, productivity, and inventory standards. The planning process ensures work is done correctly and efficiently to maintain quality standards while controlling costs. Advance planning activities such as budgeting are also important functions of the executive housekeeper.

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    1 PLANNING HOUSEKEEPING OPERATIONS

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    The executive housekeeper must systematically plan the work of the housekeeping department. This involves creating an inventory list of all items in each area, preparing a frequency schedule for cleaning each item, and setting performance, productivity, and inventory standards. The planning process ensures work is done correctly and efficiently to maintain quality standards while controlling costs. Advance planning activities such as budgeting are also important functions of the executive housekeeper.

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    1K views4 pages

    1 Planning Housekeeping Operations

    Uploaded by

    Abhishek Chowdhury
    The executive housekeeper must systematically plan the work of the housekeeping department. This involves creating an inventory list of all items in each area, preparing a frequency schedule for cleaning each item, and setting performance, productivity, and inventory standards. The planning process ensures work is done correctly and efficiently to maintain quality standards while controlling costs. Advance planning activities such as budgeting are also important functions of the executive housekeeper.

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    IHM MUMBAI

    PLANNING HOUSEKEEPING OPERATIONS


    INTRODUCTION

    Housekeeping is a 24/7 operation. It is imperative that the executive housekeeper plans and
    organizes the work of the department for smooth and efficient functioning. Planning is the
    executive housekeeper’s most important management function, providing direction and focus
    to all activities.

    When this planning is done methodically, half the battle is won. If the executive housekeeper
    plans out the work well, he/she and the staff are clear about the responsibilities of the
    department as well as their individual tasks. Planning the work of the housekeeping
    department requires a step by step, systematic approach to ensure that the work is not only
    done, but also done correctly, efficiently, on time, and with the least cost to the department.
    Systematic planning makes the enormous task of housekeeping seems easier. On other hand,
    haphazard planning or no planning will lead to crisis situation on a day-to-day basis:
    increasing stress level for many, increasing departmental expenses, and sometime
    dissatisfaction amongst guests (and consequently, the management)

    The scope of the planning to be undertaken by the executive housekeeper is vast, and only the
    basic planning activities are discussed in this unit. Advance planning activities such as
    budgeting and controlling expenses, and so on, are discussed in later chapters.

    THE PLANNING PROCESS

    The step-by-step planning may differ slightly from one hotel’s housekeeping department to
    another’s and different terminology may be in use across companies ,but essentially the sub-
    processes and task are the same. The planning process is depicted in fig 1. Housekeeping
    planning should be done on paper and needed to be properly documented.

    Figure no 1

    Prepare Prepare Set Set Set


    Area frequency performance productivity inventory
    inventory list schedule standards standards levels

    BHM 314 - B.Sc. H&H.A, 5th Semester – Accommodation Mangement Page 1 of 4


    Planning Housekeeping Operations July 2018
    IHM MUMBAI

    AREA INVENTORY LIST


    Planning the work of the housekeeping department begins with creating an inventory list of
    all the items within each area that will need housekeeping attention.
    Preparing area inventory list is the first planning activity because the list ensures that the rest
    of the planning activities address every item for which housekeeping will be held
    accountable. Inventory lists are bound to be long and extremely detailed .Since most
    properties offer several different type of guest rooms separate inventory list may be needed
    for each room type.
    When preparing a guestroom area inventory list it is good idea to follow the same system that
    room attendants will use as the sequence of their cleaning task and that supervisors will use in
    the course of their inspections. This enables the executive housekeeper to use the inventory
    list as the basis for developing cleaning procedures training plan and inspection checklist.

    ROOM SCHEDULE FORMAT

    Hotel : ___________________________________________

    Room No :__________ Room Type_____________

    Dimensions :_________

    ITEMS DIMENSIONS/NOS DESCRIPTION TASK FREQUENCY

    1)Floor 300 Sq ft Wilton Carpet o Vacuum o Daily


    o Spot check o Daily
    o Shampoo o Once in 6
    months

    2) Sofa 1.Three Seater Upholstery o Dust o Daily


    o Vacuum o Once a week
    2.Two Seater o Shampoo o Once in 6
    months

    BHM 314 - B.Sc. H&H.A, 5th Semester – Accommodation Mangement Page 2 of 4


    Planning Housekeeping Operations July 2018
    IHM MUMBAI

    It is necessary to produce a detailed inventory for each room on area type, identifying the
    surfaces, furniture and fitting located there and noting their condition, state of repair and any
    initial or previous treatments.
    This survey can be greatly assisted by the use of the working plans of the building. The
    database can be manually or computerized.
    Unless data base is developed it is impossible to determine in specific terms the cleaning and
    maintenance tasks that need to be done and thus quantify the work to be done. The concept of
    a room inventory can be useful when implementing:

     a planned preventive maintenance programme


     a room control procedure for controlling furniture and furnishing stock.
     a redecoration and interior design scheme appraisal

    FREQUENCY SCHEDULE
    Frequency schedule indicates how often items on inventory list are to be cleaned or
    maintained. Items that must be cleaned on a daily or weekly basis become part of the routine
    cleaning cycle and are incorporated into standard work procedures.
    Some of the following factors will affect the frequency of the task to be performed

     Type of area and condition of surface


     User density, functions of the area and activities talking place
     Type of soil present, and how far has the spoil been transported
     Degree of infection risk
     The quality standard required

    PERFORMANCE STANDARDS
    Performance standards of housekeeping department describe how and to what standards the
    work is to be done. In other words, performance standards lay down the required quality
    levels for employee’s performance. The best-developed performance standards are the ones
    that are prepared in consultation with the staff who actually perform the tasks.
    PRODUCTIVITY STANDARDS
    Productivity standards of housekeeping department communicate the quantity of work
    expected to be completed by each employee of the department. Housekeeping managers must
    know how long it should be take an employee to perform the main tasks in the area inventory
    lists, as this knowledge helps in determining staffing requirements. Efficient housekeeping is
    achieving a balance between performance standards and productivity standards. Standards
    time rates have been calculated for specific tasks under standard condition of equipment,
    agents, and method. Practically speaking, though, every hotel must develop their own
    productivity standards, as there are several factors that influence these standards, which vary
    from one property to the other.

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    Planning Housekeeping Operations July 2018
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    Factors

     The type and age of the property


     The accessibility of the work area from the service areas
     The amount of traffic in the work areas
     The function of the work area.
     The expected standards of cleaning
     The type of surface involved
     The degrees and types of soiling
     The frequency of cleaning
     The types of cleaning supplies and equipment available
     The quality of supervision and inspection
     The quality of employee
    .

    Source: adapted from Raghubalan,G.(Third Edition),Hotel Housekeeping – Operations and


    Management, Oxford University Press, ISBN-13:978-0-19-945174-6

    Created by: ABHISHEK CHOWDHURY, July 2018

    

    BHM 314 - B.Sc. H&H.A, 5th Semester – Accommodation Mangement Page 4 of 4


    Planning Housekeeping Operations July 2018

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