Percakapan Sequence of Service
Percakapan Sequence of Service
Percakapan Sequence of Service
Task: Activity 1
Answer
1. Welcoming the guest
“Good morning sir, welcome to our restaurant”
2. Asking for the group/reservation
“Do you have any reservation before?”
If have
“May I know the name of the reservation”
3. Seating the guest
“Excuse me sir/madam, have a site please”
4. Giving information of the buffet
“Excuse me sir/madam, on the buffet we have...”
5. Serving the tea or coffee
“Would you like to have coffee or tea?”
6. Clearing up
“Excuse me sir/madam, may i take your plate?”
7. Billing
“Excuse me sir/madam, this is your bill”
8. Thanking the guest
“Thank you madam/sir. We looking forward to welcome you back to our restaurant. Have a
nice day