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    How To Reset Password of Hikvision Device 20161111-New

    Uploaded by

    Abdeladim Slimani
    The document provides a quick guide on how to reset passwords for different Hikvision devices, including using the SADP tool to reset passwords, a new password resetting strategy that allows resetting passwords directly on the device, and troubleshooting tips for issues with resetting passwords. Common methods involve exporting device information to an XML file and sending it to Hikvision support, or using preset security codes or validation questions to reset passwords.

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    © All Rights Reserved
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    How To Reset Password of Hikvision Device 20161111-New

    Uploaded by

    Abdeladim Slimani
    56 views14 pages
    The document provides a quick guide on how to reset passwords for different Hikvision devices, including using the SADP tool to reset passwords, a new password resetting strategy that allows resetting passwords directly on the device, and troubleshooting tips for issues with resetting passwords. Common methods involve exporting device information to an XML file and sending it to Hikvision support, or using preset security codes or validation questions to reset passwords.

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    How to Reset Password of Hikvision Device 20161111-New

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    The document provides a quick guide on how to reset passwords for different Hikvision devices, including using the SADP tool to reset passwords, a new password resetting strategy that allows resetting passwords directly on the device, and troubleshooting tips for issues with resetting passwords. Common methods involve exporting device information to an XML file and sending it to Hikvision support, or using preset security codes or validation questions to reset passwords.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    56 views14 pages

    How To Reset Password of Hikvision Device 20161111-New

    Uploaded by

    Abdeladim Slimani
    The document provides a quick guide on how to reset passwords for different Hikvision devices, including using the SADP tool to reset passwords, a new password resetting strategy that allows resetting passwords directly on the device, and troubleshooting tips for issues with resetting passwords. Common methods involve exporting device information to an XML file and sending it to Hikvision support, or using preset security codes or validation questions to reset passwords.

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    © All Rights Reserved
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    How to Reset Password

    Quick Guide
    (How to reset password of IPC/PTZ/DVR/NVR)

    HIKVISION TECHNICAL SUPPORT TEAM


    2016-10-24
    Hikvision Support Team

    http://overseas.hikvision.com/en/index.html

    Requested Information
    Thank you for purchasing HIKVISION products! With the form below you can apply for a password
    recovery. In order to proceed with the password recovery request, we need your information for
    security purposes. Please kindly complete the form below and sent it to Hikvision’s Technical
    Support at: support@hikvision.com together with the *.XML file or *.EXCEL file previously
    exported from your device. After we received your email we will confirm the information and if
    everything is correct we will provide you with a *.XML file or reset codes within 1 working day
    except on weekends.

    Customer Information
    Name*:
    Email: *
    Phone: *
    Company*:
    Address:
    Country*:
    Are you a distributor, professional installer, reseller, retailer
    or end-user?*
    Name of distributor, professional installer, reseller, retailer
    or website where you did purchased your product?*
    Purchasing channel* (from what company)
    Device Information
    Firmware Version*:
    Complete Device Serial Number*:
    (example:DS-72xxABCD-XY/SN123456789ABCD123456789ABCD)
    Current date on device* :
    (example: 2014-05-22)
    Device start time & date on SADP* :
    (example: 2014-05-22 1:11 PM)
    Note: The items marked with * are required.
    NOTE: In order to fill in the form you’ll need to
    download Adobe Acrobat Reader at:
    www.adobe.com

    Click on Fill & Sign at the right side of Adobe


    Acrobat Reader menu to enter text into the
    digital form.
    How to reset password

    HIKVISION different devices share different password strategies.


    At this stage you can reset your password by SADP, or NVR/DVR local GUI, or you
    can reset device password BY YOUR OWN.
    Here’s a quick guide for how to reset password for different devices.
    If you want to watch the video, please kindly click here:
    https://www.youtube.com/watch?v=YX8dFLpw7e8&feature=gp-n-y&google_comme
    nt_id=z12jxvkwvx31up0te22pvn4xuy25s1hiz04

    1. Reset password by SADP Tool


    Tool:

    SADP Tool version: V3.0.0.100


    Please follow the link to download the latest version of SADP:
    http://overseas.hikvision.com/en/tools_82.html
    Connect the device to local network and open SADP Tool to search online devices.
    Select the device and click Forget Password:
    You might see one of the three pop-ups.

    1. If the pop-up requires a security


    code, please turn to method 1.

    2. If the pop-up requires encrypt file,


    please turn to method 2.

    3. If the pop-up requires encrypt file or


    key, please turn to method 3.

    Method 1 Device Information


    Copy the Start Time and Device Serial No and send them to HIKVISION technical
    Support team, we will send back security codes or forward your request to local
    distributor.

    After receiving security codes, please choose one according to your device’s current
    time.

    Input security code and click Confirm. The password will be reset to 12345.
    Method 2 XML File

    Click Export to save XML file, send the XML file to HIKVISION technical support
    team.

    HIKVISION technical support team will return encrypt file or forward your request to

    local distributor. Choose the path of the encrypt file, input your new password and

    confirm, click Confirm and your password will be reset.

    Note: Once you get the file, it will be expired after 24 hours.
    Method 3 QR CODE

    With this method you can export the XML file or take a photo of QR code.
    If you export the XML file, please refer to method 2 to reset password.
    You can also take a photo of QR code and send it to HIKVISION technical support
    team.

    HIKVISION technical support team will return key which consists of number and
    letter (8 bytes) or forward your request to local distributor.
    Input the key, type in the new password and confirm. Click Confirm and your
    password will be reset.

    Note: If you want to reset your cameras’ passwords at the same time, please choose “Reset
    Network Cameras’ Passwords” option. Cameras’ passwords will be the same with NVR’s.
    2. New password resetting strategy
    Note:
    (1) New password resetting strategy is available for –E/-K/-I series NVR from
    V3.4.90, and Turbo 3.0 DVR (DS-HG/HQ/HUHI-F series) from V3.4.80. With this
    strategy, customers would be able to reset device password on their own.
    (2) All password resetting strategies below are only valid in local area network.
    Local GUI, SADP, iVMS-4200, and Web client support new password resetting
    strategy.
    (3) The security code resetting strategy (enter by double click left bottom corner
    of login interface) is removed from this version.)

    Method 1 GUID File

    (1) User can export the GUID file in advance and reset the password by importing
    the GUID file when needed. Remember to key in the old password before exporting
    the GUID file. Please notice that if the admin password is changed or GUID file has
    been used, GUID file will be invalid.
    (2) When you forget your device password, enter new password resetting interface by
    clicking Forget password.

    (3) Find the exported GUID file, then import it to reset device password.
    Method 2 Validation Question

    (1) User can set validation questions and reset the password by answering the pre-set
    questions when needed.
    (2) When you forget your device password, enter new password resetting interface by
    clicking Forget password.

    (3) After answering all the questions correctly, you’d be able to change your device
    password.
    Troubleshooting:
    In case that you do not succeed and still having problems to reset the password check following
    steps:

    If you get the error message: Reset password failed.

     Make sure that all your


    devices (computers, cameras,
    recorders, switches, etc.) are
    connected to same IP range
    in your LAN (Local Area
    Network).
     If you are using a laptop
    which is connected to same
    switch via a network cable,
    not WIFI connection, make
    sure that your WIFI adapter
    is disabled. Then restart
    SADP tool and try again. If
    you make any changes to
    your IP address while SADP
    is on, then you’ll need to
    restart SADP for the changes
    to apply.
     Kindly keep your device
    online after sending the
    *.xml file or *.excel file to us.
    First Choice for Security Professionals
    Hikvision Technical Support

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