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    How To Reset Password Quick Guide: Hikvision Technical Support Team

    Uploaded by

    Shailendra Yadav
    This document provides instructions for resetting passwords on Hikvision devices using the SADP tool or by submitting a support request, including downloading SADP, finding the device, and exporting files to reset passwords, as well as troubleshooting tips for issues with the reset process. It outlines two methods for resetting passwords that involve either entering a security code or importing an encrypted key file returned by technical support.

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    © All Rights Reserved
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    How To Reset Password Quick Guide: Hikvision Technical Support Team

    Uploaded by

    Shailendra Yadav
    70 views15 pages
    This document provides instructions for resetting passwords on Hikvision devices using the SADP tool or by submitting a support request, including downloading SADP, finding the device, and exporting files to reset passwords, as well as troubleshooting tips for issues with the reset process. It outlines two methods for resetting passwords that involve either entering a security code or importing an encrypted key file returned by technical support.

    Original Title

    Password New Method

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    This document provides instructions for resetting passwords on Hikvision devices using the SADP tool or by submitting a support request, including downloading SADP, finding the device, and exporting files to reset passwords, as well as troubleshooting tips for issues with the reset process. It outlines two methods for resetting passwords that involve either entering a security code or importing an encrypted key file returned by technical support.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    70 views15 pages

    How To Reset Password Quick Guide: Hikvision Technical Support Team

    Uploaded by

    Shailendra Yadav
    This document provides instructions for resetting passwords on Hikvision devices using the SADP tool or by submitting a support request, including downloading SADP, finding the device, and exporting files to reset passwords, as well as troubleshooting tips for issues with the reset process. It outlines two methods for resetting passwords that involve either entering a security code or importing an encrypted key file returned by technical support.

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    © All Rights Reserved
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    You are on page 1of 15

    How to Reset

    Password Quick Guide


    (How to reset password of IPC/PTZ/DVR/NVR)

    HIKVISION TECHNICAL SUPPORT TEAM


    Hikvision Support Team

    For Windows System :

    https://www.hikvision.com/en/support/tools/destop-tools/sadp-for-windows/

    For Mac System :

    https://www.hikvision.com/en/support/tools/destop-tools/sadp-v1-0-0-4--for-mac-os-64-bit-/

    Requested Information
    Thank you for purchasing HIKVISION products! With the form below you can apply for a
    password recovery. In order to proceed with the password recovery request, we need your
    information for security purposes. Please kindly complete the form below and sent it to
    Hikvision’s Technical Support at: support@pramahikvision.com together with the
    *.XML file or *.EXCEL file previously exported from your device. After we received your email we
    will confirm the information and if everything is correct we will provide you with a *.XML file or
    reset codes.

    Customer Information
    Name*:
    Email: *
    Phone: *
    Company*:
    Address:
    Country*:
    Are you a distributor, professional installer, reseller, retailer
    or end-user?*
    Name of distributor, professional installer, reseller, retailer
    or website where you did purchased your product?*
    Purchasing channel* (from what company)
    Device Information
    Firmware Version*:
    Complete Device Serial Number*:
    (example:DS-72xxABCD-XY/SN123456789ABCD123456789ABCD)
    Current date on device* :
    (example: 2014-05-22)
    Device start time & date on SADP* :
    (example: 2014-05-22 1:11 PM)
    Note: The items marked with * are required.
    NOTE: In order to fill in the form you’ll need
    to download Adobe Acrobat Reader at:
    www.adobe.com

    Click on Fill & Sign at the right side of


    Adobe Acrobat Reader menu to enter text
    into the digital form.
    How to reset password

    Reset password by SADP Tool

    SADP Tool version: V3.1.0.8


    Please follow the link to download the latest version of SADP:
    https://www.hikvision.com/en/Support/Downloads/Tools

    Connect the device to local network and open SADP Tool to search online devices.
    Select the device and click Forget Password:

    You might see one of the Two pop-ups.


    1. If the pop-up requires a security
    code, please turn to Method 1.
    (Security code Method)

    2. If the pop-up requires encrypt file,


    please turn to Method 2.
    (Encrypt_key Method)
    Method 1 Device Information (Security Code Method)
    Select the Device and Click on The Export Option Select Any Folder Path and Provide
    Any File Name and click on the Confirm (File Will be save on CSV or XL Format)

    After receiving security code, Put in the Security code option as Shown in the Snap
    Shot.
    Input security code and click Confirm. The password will be reset to 12345.
    Method 2 XML File (Encrypt key Method)

    Click Export to save XML file, send the XML file to HIKVISION technical support
    team.

    Note: Do not reboot your device or Export the file again before import the encrypt file.
    if you had reboot or else please added the newest XML file

    HIKVISION technical support team will return Encrypt file. Choose the path of the Encrypt

    file in Import File Option, input your new password and confirm, click Confirm and your

    password will be reset.


    New password resetting strategy
    Note:

    (1) New password resetting strategy is available for –E/-K/-I series NVR from
    V3.4.90, and Turbo 3.0 DVR (DS-HG/HQ/HUHI-F series) from V3.4.80. With
    this
    Strategy, customers would be able to reset device password on their own.
    (1) All password resetting strategies below are only valid in local area network.

    Local GUI, SADP, iVMS-4200, and Web client support new password resetting
    strategy.
    (3) The security code resetting strategy (enter by double click left bottom
    corner of login interface) is removed from this version.)

    Method 1 GUID File

    (1) User can export the GUID file in advance and reset the password by importing
    the GUID file when needed. Remember to key in the old password before exporting
    the GUID file. Please notice that if the admin password is changed or GUID file has
    been used, GUID file will be invalid.
    (2) When you forget your device password, enter new password resetting interface by
    clicking Forget password.

    (3) Find the exported GUID file, then import it to reset device password.
    Method 2 Validation Question

    (1) User can set validation questions and reset the password by answering the pre-set
    questions when needed.
    (2) When you forget your device password, enter new password resetting interface by
    clicking Forget password.

    (3) After answering all the questions correctly, you’d be able to change your
    device password.
    Troubleshooting:
    In case that you do not succeed and still having problems to reset the password check following
    steps:

    If you get the error message: Reset password failed.

     Make sure that all your


    devices (computers, cameras,
    recorders, switches, etc.) are
    connected to same IP range
    in your LAN (Local Area
    Network).
     If you are using a laptop
    which is connected to same
    switch via a network cable,
    not WIFI connection, make
    sure that your WIFI adapter
    is disabled. Then restart
    SADP tool and try again. If
    you make any changes to
    your IP address while SADP
    is on, then you’ll need to
    restart SADP for the
    changes to apply.
     Kindly keep your device
    online after sending the
    *.xml file or *.excel file to us.
    First Choice for Security Professionals
    Hikvision Technical Support

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