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Broadbanding provides less formal structure and allows organizations to react quicker to
changes.

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Employees in the state of Arizona are protected under the right-to-work laws. What does
this imply?

Select one:
a.
Employees are mandatorily required by the state to join a union.
b.
Employers are required to support unions and their activities by paying a part of their
initiation fees.
c.
Employees in unionized organizations are represented by a union even if they do not
belong to the union.
d.
No employer can terminate an employee based on poor performance.
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Job sharing is especially attractive to people who want to work, but not full-time.

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True
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The more a manager uses positive motivational techniques (e.g., recognizing and praising
good performance), the more satisfied an employee is likely to be with the appraisal
interview and with the manager.

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True
False

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The sociotechnical approach to job design was first introduced as an alternative to the
situational approach to viewing job design.

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False

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The Age Discrimination in Employment Act involves persons over ____ years of age.

Select one:
a.
16
b.
21
c.
35
d.
40
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Which of the following is a guideline for effectively communicating human resource
programs?
Select one:
a.
Avoid communicating in peer group or "privileged-class" language.
b.
Ignore the perceptual and behavioral aspects of communication.
c.
Disregard the cultural and global aspects of communication.
d.
Transmit data instead of information.
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The Federal Labor Relations Authority (FLRA) is composed of four members usually from a
single political party.

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True
False

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Behaviorally anchored rating scales are designed to reduce halo, leniency, and central
tendency errors.

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True
 False

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In employee stock ownership plans:

Select one:
a.
Employees and their company equally share any incremental economic gains realized
through increased productivity.
b.
A company is not allowed to buy back shares when an employee retires or leaves the
company.
c.
A company establishes a trust, which contains company stock purchased for the benefit of
employee participants.
d.
Meager tax benefits are earned, making these plans unpopular among employees and their
organizations.
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The intent of the total rewards approach to base wage/salary structure is to place more
emphasis on lower-cost rewards and provide a flexible and broad array of rewards.

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 True
False

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A gain-sharing program is also known as a performance-sharing plan.

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True
False

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The type of validity in which a test is given to the entire pool of job applicants and
correlated to their job performance scores some months later is called:

Select one:
a.
Predictive validity.
b.
Concurrent validity.
c.
Content validity.
d.
Construct validity.
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The Equal Employment Opportunity Commission (EEOC) encourages organizations to avoid
recruiting primarily by ____ and walk-ins.

Select one:
a.
campus recruitment
b.
employee referral
c.
online recruitment
d.
employment agencies
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The Scanlon plan technically is not a profit-sharing plan, but it is a plan that shares with
employees measurable savings in labor and production costs.

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True
False

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"Each segment of training should be organized so that an individual can see not only its
purpose but also how it fits in with other parts of the entire program. In addition, later
segments should build on those presented earlier." Which of the following principles of
learning do these statements reflect?

Select one:
a.
Motivation to achieve personal goals through training
b.
Practice and repetition
c.
Flow of the training program
d.
Effective reinforcement
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Market-based pay systems focus on:

Select one:
a.
External equity.
b.
Internal equity.
c.
Traditional pay ranges.
d.
Traditional pay grades.
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Which of the following is a measurement and control system that uses a mix of quantitative
and qualitative measures to evaluate performance within organizations?

Select one:
a.
Balanced scorecard
b.
Gap analysis
c.
SWOT analysis
d.
HR metrics
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Most Scanlon plans pay ____ percent of the bonus fund to employees.

Select one:
a.
25
b.
75
c.
50
d.
100
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Job scope refers to the freedom of jobholders to plan and organize their own work, work at
their own pace, and move around and communicate as desired.

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True
False

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Why are employees often unaware of the benefits their organizations offer?

Select one:
a.
Organizations often make little effort to communicate their employee benefits.
b.
Employee benefits are an insignificant component of overall compensation.
 c.
Employees generally do not take much interest in the benefits being offered as they are all
taxable
d.
Organizations are not legally required to provide any benefits to their employees.
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One method to make performance appraisal systems more legally acceptable is by
emphasizing work behaviors of the employee being assessed rather than his or her personal
traits.

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True
False

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Suspension is the first step in corrective discipline taken by management in disciplining an
employee.

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True
False

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In the context of grievance arbitration, AAA stands for American Arbitration Association.

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True
False

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In the context of the duty of fair representation, which of the following statements is true?

Select one:
a.
An employee cannot recover damages from a union even if the union has breached its duty
of fair representation.
b.
If a union decides in good faith and in a nonarbitrary manner that a grievance is not
meritorious, a breach of fair representation does not exist.
c.
An individual employee cannot present a grievance to the employer without the aid of a
union.
d.
Unions are not allowed to represent nonunion members.
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Under Internal Revenue Code's Section 125 and/or the Deficit Reduction Act (DEFRA), an
employer requires an employee to complete more than three years of service before
becoming eligible under a flexible-benefit plan.

Select one:
True
False

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A successful and widely accepted method for imparting training in organizations is to first
give trainees a brief overview of the job as a whole and then divide it into portions for in-
depth instruction.

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True
False

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Both skilled and unskilled workers in a particular industry or group of industries are
members of an industrial union.

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True
False

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The split-halves method used to determine reliability of an employment test involves
administering the test to a group of employees and later, usually in about two to four
weeks, giving the same group the same test.

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True
False

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In the context of grievance procedures, the principle of just cause originally places the
burden of proof on an employer.

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True
False

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Self-directed work teams are well established in Europe and especially in Scandinavia, but
are relatively new in the United States.

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True
False

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The primary purpose of a learning curve is to provide feedback on a trainee's progress.

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True
False

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The ____ is an entity within the Federal Labor Relations Authority (FLRA).

Select one:
a.
Office of the General Counsel
b.
National Mediation Board
c.
National Labor Relations Board (NLRB)
d.
Federal Services Impasses Panel (FSIP)
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Which of the following is an effective practice for a manager to apply when conducting an
employee's performance appraisal interview?

Select one:
a.
Knowing the employee's job description
b.
Being as subjective as possible
c.
Evaluating the employee based on his or her personality
d.
Concentrating on the employee's weaknesses
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Right-to-work laws are now illegal in all 50 states due to the passage of the Taft-Hartley Act.

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True
False

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An arrangement between an employer and a union under which the employer agrees to
withhold union dues, initiation fees, and assessments from the employees' paychecks and

submit this money to the union is termed as a :

Select one:
a.
Lockout.
b.
Check off.
c.
Embargo.
d.
Open shop.
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A refusal of an employer to let employees work is known as a:

Select one:
a.
Check off.
b.
Strike.
c.
Lockout.
d.
Closed shop.
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In the context of a performance improvement plan, the question "Where are we now?" is
answered in the performance appraisal process.

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True
False

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Which of the following organizations administers the Civil Service Reform Act?

Select one:
 a.
The Federal Labor Relations Authority (FLRA)
b.
The Office of the General Counsel
c.
The National Labor Relations Board (NLRB)
d.
The National Mediation Board
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In a typical virtual classroom, a professor lectures to a local class and a remote class that
may be thousands of miles away.

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True
False

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Fees charged by arbitrators in grievance arbitration are normally paid on a 50-50 basis by a
company and the union.

Select one:
True
 False

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The management of Neova Chemicals Inc. wants to use its rights provided under the free-
speech clause of the Taft-Hartley act. Thus, under this clause the management of Neova
Chemicals:

Select one:
a.
Has the right to make a slander or libel about union leaders, provided it is in the best
interest of the owners of the company.
b.
Can initiate yellow-dog contracts.
c.
Can issue injunctions.
d.
Has the right to express its opinion about unions to its employees, provided they carry no
threat of reprisal.
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The Taft-Hartley Act did all of the following EXCEPT:

Select one:
a.
Reducing the size of the National Labor Relations Board (NLRB).
b.
Outlawing secondary boycotts.
c.
Eliminating most closed shop hiring arrangements.
d.
Making excessive union initiation fees illegal.
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Nathan feels that he was terminated from employment with no good reason at all. However,
his employer disagrees. Both the parties have decided to solve this dispute through
arbitration. Which of the following is true in this scenario?

Select one:
a.
The arbitrator does not have to work within the framework that both the parties have
negotiated in their collective bargaining agreement.
b.
Both Nathan and his previous employer need to agree in advance to abide by an arbitrator's
decision.
c.
If the dispute is not solved through arbitration, Nathan can take the case to the human
resource department.
d.
Only Nathan will have to pay the arbitrator for his or her services.
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____ prohibits the use of race, color, religion, sex, or national origin as the basis of any
employment condition.

Select one:
a.
Title VII of the Civil Rights Act
b.
Executive Order 11246
c.
The due process doctrine
d.
The Taft-Hartley Act
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Justin is not a member of any union at his workplace. He had filed a grievance against the
management. The union steward helped him throughout the case until he settled the matter
in the bargaining unit. Such an act shows adherence to:

Select one:
a.
Due process.
b.
Duty of fair representation.
c.
Just cause.
 d.
Progressive discipline.
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Union security clauses deal with the status of employee membership in a union and attempt
to ensure that the union has continuous strength.

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True
False

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An employee's right to be dealt with fairly and justly during the investigation of an alleged
offense and the administration of any subsequent disciplinary action is called:

Select one:
a.
Due process.
b.
Just cause.
c.
Duty of fair representation.
d.
Employment at will.
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Strikes and lockouts are two names for the same type of job action.

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True
False

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Truck Drivers Union, a small labor union in terms of membership, merged into a
considerably larger union, Global Drivers Union. This is an example of an absorption.

Select one:
True
False