CHP 1mis

CHAPTER-01
1. People who spend most of their workday creating, using, and distributing information-
knowledge workers.
2. Information systems support an organization's business processes, operations, decision
making, and strategies for competitive advantage-Roles of IS in business
3. Using IT to reengineer business processes to support e-business operations-Support of
business processes
4. Using Web-based decision support systems to support sales managers-Support of
business decision making
5. Using information technology for e-commerce to gain a strategic advantage over
competitors-Support of strategies for competitive advantage
6. A system that uses people, hardware, software, and network resources to collect,
transform, and disseminate information within an organization- Information System
7. An information system that uses computers and their hardware and software.- Computer-
based information system
8. Anyone who uses an information system or the information it produces.- IS specialists
9. Applications using the Internet, corporate intranets, and interorganizational extranets for
e-business operations, e-commerce, and enterprise collaboration.- E-business
Applications
10. The buying, selling, marketing, and servicing of products over the Internet and other
networks.- E-commerce
11. Groupware tools to support collaboration among networked teams.- Enterprise
collaboration systems
12. A group of interrelated components with a clearly defined boundary working together
toward the attainment of a common goal-Type of information systems
13. Data about a system's performance- feedback
14. Making adjustments to a system's components so that it operates properly-control
15. Facts or observations- data
16. Data that have been placed into a meaningful context for an end user.- information
17. Converting data into information is a type of this kind of activity- information system
activities
18. An information system uses people, hardware, software, network, and data resources to
perform input, processing, output, storage, and control activities that transform data
resources into information products.- information system model
19. Machines and media.- Hardware resources
20. Computers, disk drives, video monitors, and printers are examples- machines
21. Magnetic data, optical disks, and paper forms are examples- media
22. Programs and procedures-Software resources
23. A set of instructions for a computer.-programs
24. A set of instructions for people.- Procedures
25. End users and information systems professionals-People resources
26. Using the keyboard of a computer to enter data.-input
27. Computing loan payments.- Processing
28. Printing a letter you wrote using a computer.-output
29. Saving a copy of the letter on a magnetic disk.-storage
30. Having a sales receipt as proof of a purchase.-control
31. Information systems can be classified into operations, management, and other categories-
Type of information system
32. Includes transaction processing, process control, and end-user collaboration systems-
Operations support systems
33. Includes management information, decision support, and executive information systems.-
management support system
34. Information systems that perform transaction processing and provide information to
managers across the boundaries of functional business areas.- Cross-functional
information system
35. Internet-like networks and Web sites inside a company.- Intranet
36. Interorganizational Internet-like networks among trading partners.-Extranet
37. Using the Internet, intranets, and extranets to empower internal business operations, e-
commerce, and enterprise collaboration- E business
38. Information systems that focus on operational and managerial applications in support of
basic business functions such as accounting or marketing.- Function business systems
39. Data should be viewed the same way as any organizational resource that must be
managed effectively to benefit all stakeholders in an organization-data resources
40. A major challenge for business managers and professionals today in solving business
problems.-Developing successful information system solutions.
41. Examples include messages, reports forms, and graphic images, which may be provided
by video display, audio responses, paper productions, and multimedia.- Information
product
42. These include communications media and network infrastructure.-network resources
43. People who develop and operate information systems- IS specialists
44. The execution of a set of activities in order to convert data into information-Data or
information processing
45. Those systems implemented in order to direct physical conversion processes, such as oil
refinement.- Process control systems
46. The second stage of information systems evolution, focused on providing managerial
users with information relevant to decision making in the form of predefined reports.-
MIS
47. A type of operation support systems geared toward the recording and processing of data
captured as a result of business transactions-Transaction processing systems
48. A type of operation support systems that enhance team and workgroup communication
and productivity.- Enterprise collaboration systems
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