Must be filled out otherwise MACD VER 11.

9
Color Key
will be returned 8/13/12

Request Firewall Current Seed

Effective Date Current Firewall Name
Type IP

Example: Example: Example: Example:

Add 03/29/2005 fw1-ptc 10.144.52.1

Dell - Internal Use - Confidential

 Required for Troubleshooting Issues Info needed but not required

Account Firewall Name

Example: Acme fw1-ptc

Dell - Internal Use - Confidential

 Primary or Secondary

Primary

Dell - Internal Use - Confidential

 Comments field must be filled if request type is change

Grid Physical
Location - EXACTLY as listed in Remedy Location for any
device at FTC-PTC

PSC - Plano Campus - Bldg C (Plano Technology Center) 3GTED45

Dell - Internal Use - Confidential

 Activity ID Please
CostCenter Do
validate with Account Device Model Device Serial #
not use "Default"
DM

BAHK3500 DEFAULT Cisco 7206 1245ETH87

Dell - Internal Use - Confidential

 Network Service Type Network System Memory
OS Version
Global or US Only Type (RAM.Flash)

NetOps: Router - Fault Mgt (Global) NetOps: Router, Switch, Main Mem.Flash Mem
12.2
Layer 3 Switch - Fault Mgt (US) WAP 128.64

Dell - Internal Use - Confidential

 Availability Management
New Seed IP RO Community RW Community Assignee Group (as exists in
OPAS)

10.204.24.34 abcmgt abcrw IS Firewall 1

Dell - Internal Use - Confidential

 Prim Contact Name Secon Contact Name
Do not put "Default" Do not put "Default"
or "Manager on Duty" or "Manager on Duty"

John Smith John Smith

Dell - Internal Use - Confidential

 Comments

Device name change from r1-lnsgrpcol to r1-lnsgrplod Seed IP

change from 155.17.33.98 to 192.168.225.43

Dell - Internal Use - Confidential

 In-Service Reason Refreshed Device
Warranty Expiration Date Maintenance Contract
Educate Only | BSM Educate Only | BSM
Educate Only | BSM APP Number
APP App

Dell - Internal Use - Confidential

Expiration Date Primary Local site Contact Name Primary Local site Contact Number

John Doe 555-555-5555

Dell - Internal Use - Confidential

Secondary Local site Contact Name Secondary Local site Contact Number

John Doe 555-555-5555

Dell - Internal Use - Confidential

Assignee Group for Level 2/3
Entuity Server
Support

ENMDMZ02

Dell - Internal Use - Confidential

 Must be filled out otherwise MACD VER 11.9
Color Key
will be returned 8/13/2012

Request Device Current Seed

Effective Date Current Device Name
Type IP

Example: Example: Example: Example:

Add 03/29/2005 r1-ptc2a 10.144.52.1
Disposed 05/07/2018 USBOZ-MX
Disposed 05/07/2018 usboz-ap01
Disposed 05/07/2018 usboz-ap02
Disposed 05/07/2018 usboz-ap03
Disposed 05/07/2018 usboz-ap04
Disposed 05/07/2018 ROBUC-MX
Disposed 05/07/2018 ROBUC-AP01
Disposed 05/07/2018 ROBUC-AP03
Disposed 05/07/2018 ROBUC-AP04
Disposed 05/07/2018 ROBUC-AP05
Disposed 05/07/2018 Sgsin-mx
Disposed 05/07/2018 sgsin-ap01
Disposed 05/07/2018 Atran-mx
Disposed 05/07/2018 atran-ap01
Disposed 05/07/2018 atran-ap03
Disposed 05/07/2018 atran-ap04
Disposed 05/07/2018 atran-ap05
Disposed 05/07/2018 atran-ap06
Disposed 05/07/2018 atran-ap07
Deployed 05/16/2018 USIRV-COR01 10.255.2.253
Deployed 05/16/2018 USIRV-VOR02 10.255.2.252
Deployed 05/16/2018 USIRV-WAN 10.255.2.24

Dell - Internal Use - Confidential

 Required for Troubleshooting Issues Info needed but not required

Account New Device Name

Example: Acme r1-ptc2b

MKS USBOZ-MX
MKS usboz-ap01
MKS usboz-ap02
MKS usboz-ap03
MKS usboz-ap04
MKS ROBUC-MX
MKS ROBUC-AP01
MKS ROBUC-AP03
MKS ROBUC-AP04
MKS ROBUC-AP05
MKS Sgsin-mx
MKS sgsin-ap01
MKS Atran-mx
MKS atran-ap01
MKS atran-ap03
MKS atran-ap04
MKS atran-ap05
MKS atran-ap06
MKS atran-ap07
MKS USIRV-COR01
MKS USIRV-VOR02
MKS USIRV-WAN

Dell - Internal Use - Confidential

 Comments field must be filled if request type is change

Grid Physical
Location - EXACTLY as listed in Remedy Location for any
device at FTC-PTC

PSC - Plano Campus - Bldg C (Plano Technology Center) 3GTED45

Bozeman
Bozeman
Bozeman
Bozeman
Bozeman
Bucharest
Bucharest
Bucharest
Bucharest
Bucharest
Singapore
Singapore
Rankweil
Rankweil
Rankweil
Rankweil
Rankweil
Rankweil
Rankweil
Irvine
Irvine
Irvine

Dell - Internal Use - Confidential

 Activity ID Please
CostCenter Do
validate with Account Device Model Device Serial #
not use "Default"
DM

bahk3500 DEFAULT Cisco 7206 1245ETH87

MXR-2 1193300587
MP-522 a28113500283
MP-522 a28113400690
MP-522 a28113701872
MP-522 a28113700371
MXR-2 1192400066
MP-522 a28113402562
MP-522 a28113702671
MP-522 a28113501101
MP-522 a28113501101
MXR-2 1192100043
MP-522 a28112903012
MX-8 1173200164
MP-522 'a28113502272'
MP-522 'a28113702938'
MP-522 'a28113703040'
MP-522 'a28113500627'
MP-522 'a28113403212'
MP-522 'a28113502516'

Dell - Internal Use - Confidential

 Network Service Type Network System Memory
OS Version
Global or US Only Type (RAM.Flash)

NetOps: Router - Fault Mgt (Global) NetOps: Router - Switch Main Mem.Flash Mem
12.2
Layer 3 Switch - Fault Mgt (US) WAP 128.64
WAP
WAP
WAP
WAP
WAP
WAP
WAP
WAP
WAP
WAP
WAP
WAP
WAP
WAP
WAP
WAP
WAP
WAP
WAP

Dell - Internal Use - Confidential

 Availability Management
New Seed IP RO Community RW Community Assignee Group (as exists in
OPAS)

10.204.24.34 abcmgt abcrw IS Firewall 1

DPS_Mk$m8t DPS_Mk$m8t Dell Leveraged-IS Network Global

DPS_Mk$m8t DPS_Mk$m8t Dell Leveraged-IS Network Global
DPS_Mk$m8t DPS_Mk$m8t Dell Leveraged-IS Network Global
DPS_Mk$m8t DPS_Mk$m8t Dell Leveraged-IS Network Global
DPS_Mk$m8t DPS_Mk$m8t Dell Leveraged-IS Network Global
DPS_Mk$m8t DPS_Mk$m8t Dell Leveraged-IS Network Global
DPS_Mk$m8t DPS_Mk$m8t Dell Leveraged-IS Network Global
DPS_Mk$m8t DPS_Mk$m8t Dell Leveraged-IS Network Global
DPS_Mk$m8t DPS_Mk$m8t Dell Leveraged-IS Network Global
DPS_Mk$m8t DPS_Mk$m8t Dell Leveraged-IS Network Global
DPS_Mk$m8t DPS_Mk$m8t Dell Leveraged-IS Network Global
DPS_Mk$m8t DPS_Mk$m8t Dell Leveraged-IS Network Global
DPS_Mk$m8t DPS_Mk$m8t Dell Leveraged-IS Network Global
DPS_Mk$m8t DPS_Mk$m8t Dell Leveraged-IS Network Global
DPS_Mk$m8t DPS_Mk$m8t Dell Leveraged-IS Network Global
DPS_Mk$m8t DPS_Mk$m8t Dell Leveraged-IS Network Global
DPS_Mk$m8t DPS_Mk$m8t Dell Leveraged-IS Network Global
DPS_Mk$m8t DPS_Mk$m8t Dell Leveraged-IS Network Global
DPS_Mk$m8t DPS_Mk$m8t Dell Leveraged-IS Network Global
DPS_Mk$m8t DPS_Mk$m8t Dell Leveraged-IS Network Global
DPS_Mk$m8t DPS_Mk$m8t Dell Leveraged-IS Network Global
DPS_Mk$m8t DPS_Mk$m8t Dell Leveraged-IS Network Global

Dell - Internal Use - Confidential

 Prim Contact Name Secon Contact Name
Do not put "Default" Do not put "Default"
or "Manager on Duty" or "Manager on Duty"

John Smith John Smith

twork Global
twork Global
twork Global
twork Global
twork Global
twork Global
twork Global
twork Global
twork Global
twork Global
twork Global
twork Global
twork Global
twork Global
twork Global
twork Global
twork Global
twork Global
twork Global
twork Global
twork Global
twork Global

Dell - Internal Use - Confidential

 Comments

Device name change from r1-lnsgrpcol to r1-lnsgrplod Seed IP

change from 155.17.33.98 to 192.168.225.43

Dell - Internal Use - Confidential

 In-Service Reason Refreshed Device
Warranty Expiration Date Maintenance Contract
Educate Only | BSM Educate Only | BSM
Educate Only | BSM APP Number
APP App

Dell - Internal Use - Confidential

Expiration Date Primary Local site Contact Name Primary Local site Contact Number

John Doe 555-555-5555

Dell - Internal Use - Confidential

Secondary Local site Contact Name Secondary Local site Contact Number

John Doe 555-555-5555

Dell - Internal Use - Confidential

Assignee Group for Level 2/3
Entuity Server
Support

ENMDMZ02

Dell - Internal Use - Confidential

 Must be filled out otherwise MACD VER 11.9
Color Key
will be returned 8/13/2012

Request Device Current Seed

Effective Date Current Device Name
Type IP

Example: Example: Example: Example:

Add 03/29/2005 r1-ptc2a 10.144.52.1
Disposed 05/07/2018 USBOZ-MX
Disposed 05/07/2018 usboz-ap01
Disposed 05/07/2018 usboz-ap02
Disposed 05/07/2018 usboz-ap03
Disposed 05/07/2018 usboz-ap04
Disposed 05/07/2018 ROBUC-MX
Disposed 05/07/2018 ROBUC-AP01
Disposed 05/07/2018 ROBUC-AP03
Deployed 05/16/2018 USIRV-COR01
Deployed 05/16/2018 USIRV-VOR02
Deployed 05/16/2018 USIRV-WAN

Dell - Internal Use - Confidential

 Required for Troubleshooting Issues Info needed but not required

Account Device Name

Example: Acme r1-ptc2a

MKS
MKS
MKS
MKS
MKS
MKS
MKS
MKS
MKS
MKS
MKS

Dell - Internal Use - Confidential

required Required depending on Interface

Interface Location - EXACTLY as listed in Remedy

Loopback0 Chicago

Loopback0
Loopback0
Loopback0

Dell - Internal Use - Confidential

Comments field must be filled if request type is change

WAN Circuit Type CIR Speed Interface Speed DLCI

Frame Relay to Frame Relay PVC No Letters 128 No Letters 256 54

Dell - Internal Use - Confidential

InterfaceIndex VCI VPI IP Address Remote Interface Remote IP Address

1 0 10 2.2.2.2 Serial1/2 2.2.2.2

Dell - Internal Use - Confidential

Remote Device Name Interface Description WAN CIRCUIT CARRIER

r1-ptc1b Backup Connection to Arizona Bell South

Dell - Internal Use - Confidential

WANCircuit ID WAN LEC WANLEC ID

xyz123 Ring Tel yxz123

Dell - Internal Use - Confidential

 Comments

Ex: The name of this interface has changed from Serial0/0 to Serial0/0:0

Dell - Internal Use - Confidential

RequestType Account WANCircuit
Deployed AARP Analog
Disposed ACG ATM Port
End of Life Altivity ATM to ATM PVC
In Inventory Apria Healthcare ATM to Frame Relay PVC
Change Aptuit Dry Pair
Tier Ascension Health Frame Relay Port
Tier 1 AutoNation Frame Relay to ATM PVC
Tier 2 BCBSRI Frame Relay to Frame Relay PVC
Tier 3 BMC Remedy On Demand ISDN BRI
Tier 4 BPS ISDN PRI
Tier 6 Brotman ISP via Cable Modem
Tier 8 Budget Truck ISP via DSL Modem
Catholic Healthcare Partners ISP via Frame
Catholic Healthcare West ISP via Pt-Pt
Cedars-Sinai MDN ISP via Router/Firewall
Network Sytem Type Cedars-Sinai Medical Center MPLS ATM
Appliance Centegra Health System MPLS Frame Relay
Firewall Centex MPLS Other
Load Balancer CHA MPLS Point-to-Point
Router CHEP MPLS VPN
Switch CHP Washington Point-to-Point 56Kb
Switch - Chassis Commonwealth Connector AuthorityPoint-to-Point DS3
Switch - Fixed Core Logic Point-to-Point Fractional T1
Switch - Stack Member CROSSMARK, INC Point-to-Point T1
WAP CVS SMDS
WAP-Light Daughters of Charity
WLAN Controller Dell
Denver HHA
Department of Education
DHIN
SLA Availability Dow Chemical
25 DuPont
26 eServ
27 Esurance
28 Federal Student Aid
29 GHP
GIS Leveraged
Global Motorsport Group
Graphic Packaging
Healthcare Solution Dev
Highland Homes
Hillwood
Hilton Hotels
HPA/SJMC-Houston
HPHC
Hubbell
Hyatt

Dell - Internal Use - Confidential

 Installation Management Agency
Jewish & St Mary's
JJ WILD
Jordan Healthcare
KBHome
Keller ISD
Key Safety Systems
LHIN Group
LPCH
MAG-IAS
Main Street America Group
Managed Care Leveraged
Max Healthcare
McDonald's
MediTech Solutions Group
Medstar
Metaldyne
MPTF
MIVA
MKS
Moodlerooms
Mount Sinai
Moodys
NAMM
Nacional Monte de Piedad
NEMC
New West
NLGroup
Northern Arizona Healthcare
Ochsner Health System
Owens & Minor
Perot Systems
Personal Shopper
PharmaCare
Physicians Plus Insurance Corp
PTC Alliance
Russell Investments
SeaWorld
Seton
Severstal
Sidra Medical Research Center
Sioux Valley
St Joseph Health System
Stellaris Health Network
Surgical Care Affiliates
Swingvote
Tenet
The Carlyle Group
The Perot Group

Dell - Internal Use - Confidential

 The Perot Museum
Thermadyne
Towers Watson
Trinity Industries
Triton
US Bancorp
Vanguard
Vanguard Health Systems
Verso Paper
VHA
Vought
Vought Aircraft
WGI
Windsor/Sterling Health
Wolters Kluwer

Dell - Internal Use - Confidential

ReportType WANCC Yes/No
No longer required for Monitoring t Airband Yes
AboveNet No
Albacom
Aliant
American Metrocom
AT&T
Avental
Bell South
Bharti
Bordercomm
British Telecom
Broadwing
Buckeye Telesystems
Cable & Wireless
Canada Bell
Century Tel
Comcast
DCAnet
Deutsche Telekom
Earthlink United States
Electric Lightwave
Equant
Genuity
Geocomm
Global Crossing
ICG
IDT
Level 3
Lightpath
Manitoba Telecom
MCI
New Tel Communications
Nokia
OneSource
Onfiber
Orange
Qwest
Rock Hill Telco
SaskTel
SBC
SDN
Singtel
Sprint
Stratus World
TATA
Telefonica
Telia

Dell - Internal Use - Confidential

 Telus
Time Warner
T-Systems
Unlisted Provider
Valor Telecom
Verizon
Winstar
Xspedius
Yipes

Dell - Internal Use - Confidential

Network Service Type EntuityServer
AdvMonNW: Adv Network Monitoring DMZNMS01
AdvMonNW: CISCO - Call Manager ENMDMZ00
AdvMonNW: Configuration Recovery ENMDMZ01
AdvMonNW: WLAN AP Monitoring ENMDMZ02
ENMDMZ03
NMSCUST00
NMSCUST01
NMSCUST02
NMSCUST03
NMSCUST04
NMSCUST05
NMSCUST06
NMSCUST07
NMSCUST08

Dell - Internal Use - Confidential

Link to Help File

Dell - Internal Use - Confidential

https://dellservices.dell.com/is/Services/C3/Operations/Public%20MACD%20Site/Shared%20Documents/MACD%20Help%20F

NOTE: The accuracy and formatting of the information provided in the MACD form is
the responsibility of the Requestor. C3 is not responsible for corrections or modifications
to the information provided.
Incorrect information will result in improper and invalid monitoring or the target device(s)

Dell - Internal Use - Confidential

cuments/MACD%20Help%20File.docx

Dell - Internal Use - Confidential

 Ver 7
Ver 7.1
Ver 7.11
Ver 7.12
Ver 8.0

3/19/2009
4/23/2009
6/19/2009
8/4/2009
8/22/2009
9-Nov Ver 9.0
4/15/2010
4/23/2010
4/24/2010
8/30/2010
8/31/2010
28-Apr Ver 10.0
4/29/2011
4/29/2011
4/29/2011
4/29/2011
4/29/2011
4/29/2011
4/29/2011
4/29/2011
4/29/2011
4/29/2011
4/29/2011
6/5/2011 Ver 11.0
6/5/2011
6/8/2011
6/8/2011
8/10/2011 Ver 11.1
8/29/2011 Ver 11.2
9/9/2011 Ver 11.3
1/5/2012 Ver 11.4
1/19/2012 Ver 11.5
5/17/2012 Ver 11.6
6/14/2012 Ver 11.7
7/24/2012 Ver 11.8
8/13/2012 Ver 11.9

Dell - Internal Use - Confidential

Added fields for Kenny Dupre. Contract number, Expiration date, Primary and Secondary site contact info, Assignee group for l
Updated VPI fields to allow number characters
Added new account - Centegra Health System
Added new account - Healthcare Solution Dev
Updated the Network Service Types to match Remedy / Atrium
Added new account - eServ
Added new account - Dell MessageOne
Added new account - Jordan Healthcare
Added new account - Apria Healthcare
Added new accout - Max Healthcare
Added new account - Main Street America Group
Included several fields for GPI and also included the Firewall tab.
Added New Service Type for Cisco Call Manager
Added WAN Ckt Carrier - Orange
Added new account - Meditech
Added new account - Crossmark
Added new account - Stellaris Health Network
Updated the Network Service Types to match Remedy / Atrium
Added new account - Ascension Health
Added new account - CHEP
Added new account - Global Motorsport Group
Added new account - Keller ISD
Added new account - MPTF
Added new account - Mount Sinai
Added new account - The Perot Group
Added new account - Thermadyne
Added new account - Towers Watson
Added new account - Triton
Updated account - Windsor to Windsor/Sterling Health
Updating several fields
Updated account - Hospital Partners of America to HPA/SJMC-Houston
Removed Interface Report Type data as it is no longer required for Monitoring team
Removed Interface fields: Remote DLCI, Remote VCI, Remote VPI as those are no longer required
Added new account - Seton
Added new account - DuPont, Entuity server - NMSCUST06
Added new account - Nacional Monte de Piedad & Russell Investments. Removed columns re Stanford and GPI and adjusted s
Added new account - BMC Remedy On Demand, adjusted some drop down menu
Added new account - Hyatt even though they don't use OPAS. Also added a couple of new Entuity servers to the list.
Added new account - Sidra and added a new column to complement Project ID with Activity ID which is now required by Monito
Added new account - The Perot Museum
Added a link to the help file
Added new account - AutoNation, CoreLogic, Hilton Hotels

Dell - Internal Use - Confidential