MANILA MONTESSORI COLLEGE INTERNATIONAL

A.B Fernandez Avenue, Corner Rizal Street, Dagupan City

E-mail Address: mmcidagupan@gmail.com
Tel. (075) 529-2079

INSTITUTIONAL ASSESSMENT TOOL IN

FRONT OFFICE
SERVICES II

Developed by: Date Developed:

ALAIN E. MATA
April16, 2019
Instructor

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 COMPETENCY STANDARD
Front Office NC II

UNIT OF COMPETENCY ` Conduct Night Audit

PracticalDemonstration/
Ways in which evidence will be collected:

Oral Questioning
[check the column]

Written
The evidence must show that the trainee …

Checks double transactions to ensure that they have posted in the / / /

property’s computerized system

Identifies and reconciles financial and system discrepancies according to / / /

property standards.
Verifies and reconciles Room rates and room status to guest of the / / /
property.
Suggests internal financial system and control for improvements in the / / /
property’s operation
completes accurately Routine records and reported within designated / / /
timelines
Forwards promptly reports to the appropriate person/department / /

EVIDENCE PLAN

Developed by: Date Developed:

ALAIN E. MATA
April16, 2019
Instructor

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 WRITTEN EXAMINATION

FRONT OFFICE SERVICES NC II

Name: ___________________________ Date: _______________

WRITTEN TEST
A. Enumeration

1. Give 5 role of a night auditor.

2. What are the basic statistics used to validate room status?

B. Identification
Give answer of the following questions.
____________1.Is a summary of all revenue earned in the property that day.
____________2.This may include items such as travel agents commission report and lists all
commissions payable for the reservations they have booked
____________3.This is an essential report for housekeeping and Front Office.It is sometimes compiled
as two separate reports depending on the size of the property and the number of arrivals and
departures.
____________4.This lists all special requests required by guests required by guests and is detailed by
department. For example, if a guest needs a rollaway bed it would go to housekeepipng’s report

Developed by: Date Developed:

ALAIN E. MATA
April16, 2019
Instructor

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RATING SHEET FOR DEMONSTRATION

Trainee’s Name:
Trainer’s Name: ALAIN E. MATA
Qualification: FRONT OFFICE SERVICES
Unit of competency: Conduct night Audit
Date of assessment:
Time of assessment:
Instructions for demonstration:
Perform night audit

Materials, Tools, Equipment/Testing Devices and PPE

1). Computer and printer , Fax machine , Photocopier , Register /Terminal , Key card machine , credit card

OBSERVATION  to show if evidence is demonstrated

During the demonstration of skills, did the trainee.. Yes No N/A

Took over from the last shift

Checked-out or checked-out the guest after 11:00 pm at

night.
Registered the guests
Allocated accommodations to the newly checked-in
guests.
Settled transcations in the newly created guest accounts.
Verified guest folios
Verified room status report
Handled guest accommodation keys
Closed financial activities for a day
Started financial activities for the next day
Received and recorded bank deposits

Developed by: Date Developed:

ALAIN E. MATA
April16, 2019
Instructor

Page4|8
 QUESTIONS TO PROBE THE TRAINEE’S SATISFACTORY
UNDERPINNING KNOWLEDGE RESPONSE

The trainee should answer the following questions: Yes No

Extension/Reflection Questions
1.What is night audit?
 

Safety Questions

2. What are the responsibilities of a night auditor  

Contingency questions
3. Is Night Auditor work at day time?
 

Infrequent Events
4. How do you handle 11:00 pm Night audit shift?
 

Rules and Regulations

5. Give at least 5 roles of Night Auditor  

The trainee’s underpinning knowledge was:

Satisfactory  Not Satisfactory 

Feedback to trainee:

The trainee’s overall performance was:

Satisfactory  Not Satisfactory 

Trainee’s signature: Date:

Trainer’s signature: Date:

Developed by: Date Developed:

ALAIN E. MATA
April16, 2019
Instructor

Page5|8
 ACCEPTABLE ANSWERS

1. The night audit itself is an audit of the guest ledger, the collection of all accounts receivable
for currently registered guests, It can also be defined as the collection of all guest folios, the
billing receipts for currently registered guests.

2. Handover with PM Reception Shift , Open Cashier , Count Night Audit Float , Reception and
other duties.

3. No, unless the absence of the daytime employees

4. Manage sleep patterns. Some people can work at night with no problem at all, while others
experience sleep deprivation, Use caffeine wisely like coffee , Take a nap sometimes .

5. Rectify errors to guest accounts , Preparation of monies for banking , Produce reports for
management planning, Manage the Front Desk operation overnight,Responsible for
reconcling the cash and preparing the cash for banking.

Trainer’s signature: Date:

RECORDING SHEET FOR ORAL QUESTIONING

Trainee’s name:

Unit of competency: Conduct Night Audit

Qualification: Front Office

Developed by: Date Developed:

ALAIN E. MATA
April16, 2019
Instructor

Page6|8
 Satisfactory response
Oral/Interview Questions
Yes No
1.What is night audit?
 

2. What are the responsibilities of a night auditor

 

3. Is Night Auditor work at day time?  

4.How do you handle 11:00 pm Night audit shift?

 

5. Give at least 5 roles of Night Auditor

 

The trainee’s overall performance was:

Satisfactory  Not Satisfactory 

Trainee’s Signature Date

Trainer’s signature: Date:

Acceptable Answers are:

1.The night audit itself is an audit of the guest ledger, the collection of all accounts receivable for
currently registered guests, It can also be defined as the collection of all guest folios, the billing
receipts for currently registered guests.

2. Handover with PM Reception Shift , Open Cashier , Count Night Audit Float , Reception and
other duties.

Developed by: Date Developed:

ALAIN E. MATA
April16, 2019
Instructor

Page7|8
 3. No, unless the absence of the daytime employees

4. Manage sleep patterns. Some people can work at night with no problem at all, while others
experience sleep deprivation, Use caffeine wisely like coffee , Take a nap sometimes .

5. Rectify errors to guest accounts , Preparation of monies for banking , Produce reports for
management planning, Manage the Front Desk operation overnight,Responsible for reconcling
the cash and preparing the cash for banking.

Trainer’s signature: Date:

Developed by: Date Developed:

ALAIN E. MATA
April16, 2019
Instructor

Page8|8