SESSION PLAN

Sector : TOURISM
Qualification Title : HOUSEKEEPING NCII
Unit of Competency : Clean and Prepare rooms for incoming guest
Module Title : Cleaning and preparing rooms for incoming guest
Learning Outcomes:
LO1: Set up equipment and trolleys
LO2: Access rooms for servicing
LO3: Make up beds
LO4: Clean and clear rooms
LO5: Clean and store trolleys and equipment
A. INTRODUCTION This unit of competency deals with the skills and knowledge required to provide valet/butler services in a commercial
accommodation establishment. This role would generally be undertaken by staff members with sound organizational and interpersonal skills
within limit of responsibility
B. LEARNING ACTIVITIES
LO 1: Set up equipment and trolleys

Learning Content Methods Presentation Practice Feedback Resources Time

Receive Modular self-paced Read information sheet. Answer self-check Check answer CBLM 5hr.
housekeeping 2.1-1 2.1-1 Using answer
request Trainee
key
Receive Manual
housekeeping 2.1-1
request

Evaluate
perform task sheet
Performance
Trainer demonstrates 2.1-1
using
task sheet. 2.1-1 Receive performance
Receive housekeeping Criteria
housekeeping request
2.1-1
request

Safety measures in Group discussion The trainers initiate Answer self-check Check answer CBLM 5hrs.
handling cleaning group discussion on 3.1-2 Using answer
Trainee
equipment and information sheet. 2.1-2 key
Manual
chemicals
Valet/ Butler Services 2.1-2
Safekeeping Modular self-paced Read information sheet. Answer self-check Check answer CBLM 5hrs.
practices 2.1-3 2.1-3 Using answer
Housekeeping
key
Recording and forms
Delivering of Laundry 2.1-3
Items
Trolleys are safely Modular self-paced Read information sheet. Answer self-check Check answer CBLM 5hrs.
loaded in adequate 2.1-4 2.1-4 Using answer
Housekeeping
supplies Picking-up guest key forms
laundry”
2.1-4

Demonstration perform task sheet Evaluate

2.1-4 Performance
using
Trainer demonstrates Pick-up guest
performance
task sheet. 2.1-3 laundry
Criteria
Pick-up guest laundry”
2.1-4

LO 2: Access rooms for servicing

Identify the rooms Group Discussion The trainers facilitate Answer self-check Check answer CBLM 4hrs.
requiring for discussion on 2.2-1 Using answer
Trainee Manual
service correctly information sheet 2.2-1 key
through oral and
Rapport and Goodwill written 2.2-1
communication

Evaluate
Role playing Perform task sheet Performance
2.2-1 using
performance
Welcome guest
Criteria
2.2-1
Accessed rooms Modular self-paced Read information sheet. Answer self-check Check answer CBLM 4hrs.
for customer 2.2-2 2.2-2 Using answer Housekeeping
service and key forms
Accessing guest record
security procedures
2.2-2

LO 3: Make up beds

Strip and re- Modular self-paced Read information sheet. Answer self-check Check answer CBLM 5hr
make bed with 2.3-1 2.3-1 Using answer
Trainee Manual
fresh bed linen key
Strip and re-make
bed with fresh bed 2.3-1
linen
Demonstration
Evaluate
Perform task sheet
Performance Luggage
2.3-1 using
performance
Refer to task sheet. 2.3- Strip and re- Criteria
1 make bed with
fresh bed linen 2.3-1
Strip and re-make
bed with fresh bed
linen
Provide advice Group discussion The trainers facilitate Answer self-check Check answer CBLM 4hrs.
to guests discussion on 2.3-2 Using answer
/ Film presentation Trainee Manual
information sheet. 2.3-2 key
Provide advice to 2.3-2
guests

Evaluate
Perform task sheet
Performance
2.3-1 using
Demonstration performance
Provide advice to Criteria Luggage
guests
Refer to task sheet. 2.3- 2.3-1
1
Provide advice to
guests
Replaced bed Modular self-paced Read information sheet. Answer self-check Check answer CBLM 5hrs.
linens 3.3-3 3.3-3 Using answer
Trainee Manual
key
Cleaning of guest shoes
3.3-3

Demonstration
Evaluate
Performance
Refer task sheet. 3.3-3 using
performance Shoes
 Replaced bed linens Perform task sheet Criteria Brush, Polisher
3.3-3 3.3-3 Shoe tree
Replaced bed linens Shoe laces

4. Clean and clear rooms

Clean rooms in Group Discussion The trainers facilitate Answer self-check Check answer CBLM 5hrs.
correct order with discussion on 3.4-1 Using answer
Trainee Manual
minimum information sheet 3.4-1 key
through oral and
disruption to guest
Clean rooms in correct written 3.4-1
order with minimum communication
Evaluate
disruption to guest
Performance
using
Role playing Perform task sheet
performance
3.4-1
Criteria
Clean rooms in
3.4-1
correct order with
minimum disruption
to guest
Clean furniture, Modular self-paced Read information sheet. Answer self-check Check answer CBLM 5hrs.
fixtures and fitting 3.4-2 3.4-2 Using answer
Housekeeping
key
Clean furniture, forms
fixtures and fitting 3.4-2
Check, replenish Group Discussion The trainers facilitate Answer self-check Check answer CBLM 4hrs.
and replace room discussion on 3.4-3 Using answer
Trainee Manual
supplies information sheet 3.4-3 key
Check, replenish
Check, replenish and and replace room 3.4-3
replace room supplies supplies
Evaluate
Perform task sheet Performance
3.4-3 using
Role playing performance
Check, replenish
Criteria
and replace room
supplies 3.4-3
Identify pests Modular self-paced Read information sheet. Answer self-check Check answer CBLM 4hrs.
promptly with 3.4-4 3.4-4 Using answer
Housekeeping
safety procedures key
Identify pests forms
promptly with safety 3.4-4
procedures
Check and record Group Discussion The trainers facilitate Answer self-check Check answer CBLM 4hrs.
damage items or discussion on 3.4-5 Using answer
Trainee Manual
any defects on the information sheet 3.4-5 key
Check and record
room
Check and record damage items or any 3.4-5
damage items or any defects on the room
Evaluate
defects on the room
Perform task sheet Performance
 3.4-5 using
performance
Role playing Check and record
Criteria
damage items or any
defects on the room 3.4-5
Report any un Modular self-paced Read information sheet. Answer self-check Check answer CBLM 5hrs.
usual or suspicious 3.4-6 3.4-6 Using answer
Housekeeping
person, item or key
Report any un usual or forms
occurrence
suspicious person, item 3.4-6
or occurrence

Collect and store Modular self-paced Read information sheet. Answer self-check Check answer CBLM 4hrs.
guest’s belongings 3.4-7 3.4-7 Using answer
Housekeeping
left in vacated key
Collect and store forms
rooms
guest’s belongings left 3.4-7
in vacated rooms
5. Clean and store trolleys and equipment
Clean the trolleys Group Discussion The trainers facilitate Answer self-check Check answer CBLM 5hrs.
and equipment discussion on 3.5-1 Using answer
Trainee Manual
after use information sheet 3.5-1 key
through oral and
Clean the trolleys and written 3.5-1
equipment after use communication
Evaluate
Performance
using
Role playing Perform task sheet
performance
3.5-1
 Clean the trolleys Criteria
and equipment after
3.5-1
use
Store all items Modular self-paced Read information sheet. Answer self-check Check answer CBLM 5hrs.
correctly 3.5-2 3.5-2 Using answer
Housekeeping
key
Store all items forms
correctly 3.5-2
check and Group Discussion The trainers facilitate Answer self-check Check answer CBLM 4hrs.
replenish or re- discussion on 3.5-3 Using answer
Trainee Manual
order supplies information sheet 3.5-3 key
through oral and
and items
check and written 3.5-3
replenish or re- communication
Evaluate
order supplies and
Performance
items
using
Role playing Perform task sheet
performance
3.5-3
Criteria
check and
3.5-3
replenish or re-
order supplies
and items
Provide Modular self-paced Read information sheet. Answer self-check Check answer CBLM 4hrs.
Additional 3.5-4 3.5-4 Using answer
Housekeeping
housekeeping key
Additional forms
services as
housekeeping 3.5-4
requested
services as
requested
Turn over Modular self-paced Read information sheet. Answer self-check Check answer CBLM 5hrs.
procedure for next 3.5-5 3.5-5 Using answer
Housekeeping
shift key
Turn over procedure forms
for next shift 3.5-5

C. ASSESSMENT PLAN
Written, Demonstration, Interview

D. TEACHER’S SELF-REFLECTION OF THE SESSION

Group discussion, modular self-paced, demonstration and role playing are effective methods in conducting training. After conducting the
training the trainees successfully completed the required activities and the unit of competency.