US IT Recruitment Process

Index

Recruitment

1. Domestic and US Recruitment

2. Sourcing
3. Screening

VISA

1. H1B Visa
2. L1 Visa
3. F1 Visa
4. B1 Visa
5. TN Visa
6. Other Visa

States In US

1. States in USA
2. Google Map
3. Area Code
4. Postal Code
5. White Pages
6. Timings
7. Relocation
8. Travel
9. Zip Code

Tax Terms (1099, C2C, W2)

1. 1099
2. C2C
3. W2

Employment and Requirement

1. Full Time Employment

2. Contractual Employment
3. Part Time Employment
Other Important Terms

1. I-94
2. I-129
3. I-797
4. I-797A
5. I-797B
6. I-797C
7. EAC
8. EIN
9. SSN
10. W-9
11. Purchase Order
12. EAD
13. I-140
14. I-145
15. Security Clearence
16. Flow of Requirements
17. Employer
18. Implementation Partner
19. Middle Layer /Prime Vendor

Types of Searches

1. Job Portal (Dice, Monster, Career Builder)

2. Hotlist
3. Cibiz
4. Google Search
5. Free Job Boards

Recruitment Rule of Staffing Company

Requirement
Recruitment:
Recruitment refers to the process of sourcing, screening, and selecting people for a
job or vacancy within or for an organization. The process of finding possible
candidates for a job or function, usually undertaken by recruiters.

1. Domestic and US Recruitment.

✓ Domestic Recruitment is the selection of candidate for the company
which is located in the home town.
✓ US recruitment is the selection process of consultant (candidate)
for the US Companies or clients from the home town.

2. Sourcing: Sourcing in personnel management work refers to the

identification and uncovering of candidates (also known as talent) through
proactive recruiting techniques.

3. Screening: It is the investigation of great number of something (for

instance, people) looking for those with a particular problem or feature.

VISA-Visitor Intend to Stay Abroad

It is an indication that a person authorized to enter the country.

1. H1B Visa: The H1B Visa enables US Employers to hire foreign professionals for
a specified period of time.
✓ Valid time period -3 years, it can be extended for 1 to 3 years.
✓ The employee to be employed only on part-time basis.
✓ Number of H1B Visas Issued each year is 65,000 for graduate and 20,000 for
post graduate. If it extends, the candidate will be selected in a lottery basis.
✓ An H1B holder’s Spouse or children can move and live in US with the H4
Visa- but they cannot work unless they obtain their own work Visa.
✓ The candidate can apply for H1B Visa on April 1st Week.
✓ He/She can get the Visa only at the month of April to October.
✓ H1B Visa is a “dual intent” Visa allowing the holder to apply for a green card.

2. L1 Visa: It is an intra-company transfer Visa.

✓ An L1 Visa is used to transfer from working at company’s offices outside the

US -to the same company’s offices in the US.
✓ L1 Visa is a “dual intent” Visa allowing the holder to apply for a Green Card.

There are two types of employees who may be sponsored for L1 Visa
 ✓ Managers/Executive (L1A)- L1A Visa issued initially for a three-year
period extendible in two-year increments to maximum of seven years.
✓ Specialized knowledge Staff(L1B) – Staffs in this category are issued on
L1B visa, initially for three years extendible to maximum of five years.
3. F1 Visa: It is a non-immigrant full time Visa student visa that allows foreigners to
pursue education in the United States.
✓ The F-2 visa is for spouses and children of an F-1 student.
✓ F-3 visa are given to nationals of Mexico or Canada only.
✓ Time period – Depending on the course.
✓ "F" visa which is for 'academic' studies.
✓ "M" visa is for 'nonacademic or vocational' studies.
✓ You must either be sufficiently proficient in English to pursue the course of
study. There are two types under F1 visa.

There are two types of Visas under F1 Visa. OPT and CPT

• OPT (Occupational Practical Training) – Eligibility to work 1 year after the

completion of the course. They can apply of H1B and EAD while working.
• CPT (Curricular Practical Training) – Eligibility to work while studying.

4. B1 Visa (Visitors / Tourist / Travel Visa Programs): Temporary visa to visit

the USA for travel, holidays or short-term work.
✓ Short term business (B-1).
✓ For pleasure, travel or medical treatment (B-2).
✓ The person has to present a letter from the U.S. business stating the business
purpose of the trip, the intended length of stay and the company’s intent to
defray travel costs.
✓ 3 months validity.
5.TN Visa: - for Canadian and Mexican Nationals/Citizens Only.

✓ They are called as "Border Commuters".

✓ Many sponsor companies even prefer TN1 visas because they are easier to
obtain.
✓ Time period – 3year, it can be extended for 1 to 3 years.
✓ If you have a TN and want a green card, change status to H1B before applying
for green card.

6.Other Visa:

• H2B VISA PROGRAM - Short Term 'Seasonal Jobs' Work Visa / Permit:
The H2B visa is a great way for people who want to temporarily live in
the USA, working in seasonal and fun jobs.
• The H2B visa Process and Requirements: The employee must 1st
have a job offer from a US employer to perform a temporary job.
✓ The employee must meet the minimum qualifications for the job
that the employer has offered.
 ✓ The US employer files the H2B application with the US
Immigration Bureau.
✓ The employee must intend to return home when the job ends and
visa expires.
• H2B Visa duration:

✓ The duration of the H2B is limited to the employer's need for the
temporary workers. The maximum authorized period is one year.
However, the employer may extend the duration up to three years in
some situations.

• E3 Work Visa Program - for Australian Nationals/Citizens only.

Base Services have helped thousands of Australians obtain Jobs and
visa sponsorship in the USA. US Companies that sponsor for H1B visas
typically will always also sponsor for E3 visas as well (many sponsor
companies even prefer E3 visas because they are easier to obtain).
✓ 24-month maximum validity period for E-3 visas. This validity may
be renewed.

• E2 Visa: The E2 Investor Visa allows an individual to enter and work

inside of the United States based on an investment he or she will be
controlling, while inside the United States. This visa must be renewed
every other year, but there is no limit to how many times one can
renew. Investment must be substantial. An investor must contribute to
the US economy. (Setting up a small shop alone is not enough.) Investor
visas are available only to treaty nations

• J1 VISA:

The J1 visa is intended for students needing practical training that is not
available in their home country to complete their academic program. The
training must be directly related to the academic program. The J1 visa
obligates the student to return to their home country for a minimum of
two years after the end of their studies in the USA before being eligible
to apply for an immigrant (permanent residence) visa.

• Green card: A Green Card is the permanent residency card for other
countries people to live and work in US. Individual can apply for green
card only after completing 5 years of residency in US.

• EAD - Employment Authorization Document – it will be given when the

person applied for a green card.

✓ Document issued for the Permanent residency in US.

✓ EAD will be given by the government before the Green card
States in USA (Next Page)
S.no Service U.S STATE LIST Capital Time
Abbreviation Zone

US State

1 AL Alabama Montgomery CST

2 AK Alaska Juneau
3 AZ Arizona Phoenix MST
4 AR Arkansas Little Rock CST
5 CA California Sacramento PST
6 CO Colorado Denver MST
7 CT Connecticut Hartford EST
8 DE Delaware Dover EST
9 FL Florida Tallahassee EST
10 GA Georgia Atlanta EST
11 HI Hawaii Honolulu
12 ID Idaho Boise MST
13 IL Illinois Springfield CST
14 IN Indiana Indianapolis CST
15 IA Iowa Des Moines CST
16 KS Kansas Topeka
17 KY Kentucky Frankfort
18 LA Louisiana Baton Rouge
19 ME Maine Augusta
20 MD Maryland Annapolis
21 MA Massachusetts Boston
22 MI Michigan Lansing
23 MN Minnesota Saint Paul
24 MS Mississippi Jackson
25 MO Missouri Jefferson City
26 MT Montana Helena
27 NE Nebraska Lincoln
28 NV Nevada Carson
29 NH New Hampshire Concord
30 NJ New Jersey Trenton
31 NM New Mexico Santa FE
32 NY New York Albany
33 NC North Carolina Raleigh
34 ND North Dakota Bismarck
35 OH Ohio Columbus
36 OK Oklahoma Oklahoma City
37 OR Oregon Salem
 38 PA Pennsylvania Harrisburg
39 RI Rhode Island Providence
40 SC South Carolina Columbus
41 SD South Dakota Pierre
42 TN Tennessee Nashville
43 TX Texas Austin
44 UT Utah Salt Lake City
45 VT Vermont Montpelier
46 VA Virginia Richmond
47 WA Washington Olympia
48 WV West Virginia Charleston
49 WI Wisconsin Madison
50 WY Wyoming Cheyenne

2. Google Maps:
Google maps are used to find the location, direction and distance between two places.

3. Area Code:
✓ Area code indicates the graphical area of the country.
✓ It also indicates the telephone code of the certain location.
4. Postal Code:
✓ Used for submitting the resume in the job portals and for the postal
services.
5. White Pages:
✓ It helps to search the people in the United States by name, address or
phone number.
6. Timings:
There are four different timings in US: -
✓ PST – Pacific Standard Time.
✓ MST – Mountain Standard Time.
✓ CST – Central Standard Time.
✓ EST – Eastern Standard Time.

The time gap between all the four regions is 1 hour.

7. Relocation: Relocation is the action of transferring from home town to near
company's place.

8. Travel: Here Travel means the candidate is ready to travel certain distance for job
Purpose. The candidate will mention the travel in the form of Percentage. For example,
I can travel up to 25%, 50%, 75% 100%.

9. Zip code: Zip codes are a system of postal codes used by in United States.
TAX TERMS (1099, C2C, W2):

Tax: Every citizen has to impose a certain percentage of financial charge from
his/her income to the government. There are few types or methods of tax terms
involved in US.

1. 1099 - Independent consultant. Consultant will pay their tax by themselves.

Eligibility consultant – Green card holders, US citizen, EAD Holder. Paid salary
after 60 days. Need to give compensation to the consultant. Salary paid only
after 60 days

2. C2C – Consultant should have their own corporation. Eligibility consultant –

Green card holders, US citizen, H1B (But he will be working through the
employer). Salary paid only after 60 days.

3. W2 - Employer will pay their tax. Eligibility consultant – Green Card, US

citizen, EAD, F1. Salary Paid for every 15 days. Employer should have state Id in
the particular state.

EMPLOYMENT AND REQUIREMENT

1.Full time Employment:
✓ In Full time employment, employee works for full time.
✓ He/she will be a permanent worker.
✓ Working timings - 8 hours a day and 40 hours a week for 52 weeks.
✓ He/she may enjoy the company benefits and allowances such as sick leave,
Annual leave, insurance benefits, Compensation, paid holidays where part
time and contract employees may not.

2. Part time employment:

✓ Part-time is defined as working between 1 and 35 hours per week.
✓ Work fewer hours than the regular time.
✓ He/she may not enjoy any company benefits.

3.Contract employment:
✓ There will be an agreement between an employee and an employer for a
certain period of time.
✓ He/she may not enjoy any company benefits and allowance.

4.Per diem:
✓ Payment made by daily basis to the employees.
✓ The employee will get salary plus their expenses on each day.
OTHER IMPORTANT TERMS

1. I – 94 - Port of entry to US.

2. I-129 - Petition for a Nonimmigrant worker. (Basically all paper work your company
submits while applying for H1B to labour dept for a candidate.)

3. I -797- H1B approval notice. (It is the approval notice given consultant when he
applied for H1B)

4. I -797A - It is an original approval notice with the I-94 attached. I 797A is issued to
people only in the USA currently undergoing a change of status (f1-h1, h1-h1, l1-h1
etc.). The “A” is for Change of status approved which means the applicant can continue
to remain in the USA and work.

5. I -797B - I-1797B is an original approval notice with no I-94 attached. If you have
received an I-797B, this means that the petition itself is approved, but the
COS/Extension of Stay is not approved. You would have to go back to your home
country to get your visa stamped, and then re-enter the US.

6. I – 797C - It is a copy of the approved petition. This is usually given to the

employers for their reference file

7. EAC – (Receipt Number): It receipt no written in 1-797A form. We can check status
of the visa of the candidate.

8. EIN - Employer Identification Number (EIN) is also known as a Federal Tax

Identification Number; it has 9-digit numbers and is used to identify a business entity.
Also known as the Tax Identification Number (TIN).

9. SSN - Social Security number (SSN) is a nine-digit number issued to U.S. citizens,
permanent residents, and temporary (working) residents. Its primary purpose is to
track individuals for taxation purposes.

10. W-9 -Taxpayer Identification Number and Certification for the independent
consultant. (It is the form issued to the independent (1099) consultant by the employer
for the tax Identification Number).

11. Purchase Order: It is an agreement send to an Employer / an Independent

consultant who got confirmed for the project.

12. EAD: EAD is the document (Form I-688, Form I-688A, Form I-688B, Form I-766,
or any other successor document issued by USCIS) that proves as evidence that the
holder is authorized to work in the United States.

13. I- 140: Immigrant Worker Petition If you are an employer wishing to sponsor (or
petition) for a foreign national to work in the United States on a permanent basis, you
must file Form I-140.
14. I-145: Adjustment of status ("AOS") is a procedure that allows an eligible
applicant to become a lawful permanent resident of the United States without having to
go abroad and apply for an immigrant visa.

15. A security clearance: A security clearance is a status granted to individuals

allowing them access to classified information, i.e., state secrets, or to restricted areas
after completion of a thorough background check.

Types of security clearance:

✓ Confidential: The simplest security clearance to get. This level typically requires
a few weeks to a few months of investigation.
✓ Secret: A Secret clearance, also known as Ordinary Secret, requires a few
months to a year to fully investigate depending on the individual's activities.
✓ Top Secret: Top Secret is a more stringent clearance. A Top Secret, or "TS",
clearance is often given as the result of a Single Scope Background
Investigation, or SSBI. Top Secret clearances generally afford one access to data
that affects national security,

List of the more popular and possible sets of security a clearance is

below:
• Confidential
• Secret (Collateral)
• Top Secret (Collateral)
• DOE - C, L, Q
• FBI (equivalent to TS Collateral)
• NATO Secret
• Position of Public Trust
• Yankee White
• Top Secret/SCI

16. Flow of Requirements:

For Example: Microsoft (End Client) HCL STAFFING COMPANY. Microsoft will give the
requirement to HCL and the HCL will give the requirement to vendors like STAFFING
COMPANY and STAFFING COMPANY will give requirement to Recruiters. This flow is
called as flow of requirement.

17. Employer: An employer is a person or institution that hires employees or workers.

18. Implementation Partner: The organization which implements the projects to the
vendor.

19. Middle Layer (or) Prime Vendors: The organization which supports the end
client and the vendors.

20. Direct Deposit: Salary paid directly to the consultant to their bank account and
not by sending in cheque.
DIFFERENT TYPES OF SEARCHES:
There are different kinds of searching,
• Job portal
• Hotlist
• Cibiz
• Google search

1.Job Portals –

✓ Monster and dice are the two main portals in US

✓ Other job portals - Craig list, career builder, corp-corp, etc.

2. Hotlist - Consultant list send by the Vendor.

3 Searching Google for Resumes – Searching the needed resume from Google for
the given requirement.

4. CBIZ: Cbiz software is tool used to send bulk mails to the consultants, vendors etc.
It is the fastest tool to send unlimited bulk mails.
✓ Helps to send unlimited mails.
✓ Fastest mode of sending bulk mails.
✓ Can store a greater number of resumes.
✓ Helps to search needed resume easier.

WEB SITES: Green Card and other information about US visa –

http://www.buzzle.com/articles/how-long-does-it-take-to-get-a-green-card.html
http://www.h1base.com/

RECRUITMENT RULE OF STAFFING COMPANY:

NOTE: (AM: Account Manager RM: Resource Manger Vendor: HCL End customers/ End
Client: MCSD, Merck, Pfizer, ProQuest, Symantec, etc.)

Important things to notify:

• Once you get a requirement, please spend at least 3-4 minutes on each of it.
• Go through the requirement thoroughly and find out the right consultant for the
right job
• Try to find out a consultant who is having strong skills, good attitude, ability to
perform at any environment, interest towards to the job, strong communication,
geographical knowledge of the client, etc.
• For a normal requirement (example .net, java, oracle) try to find a consultant
from your own database/resource/vendors list.
• Everyone having the access to get in to our own server and view our own saved
profiles (Database)
• For a normal requirement do not source citizens, always submit H1b’s only
 • It is advisable to work with the vendors with those we had an agreement before
or with whom we have a real confident
• Never reveal our end customers details to the vendors until get a confirmation
from RM/AM
• If it is a unique/complicated requirement circulate it, in to your vendors list, post
it in C2C, Dice, Google (whatever it may be) and also try to avail from a
reference (friends/colleague, etc.)
• Never update the resume without the consultant knowledge/authorization and do
not ask the consultant to update its which one he does not have an experience
on it
• Make sure that your submittal consultants h1b is holding by the vendor who is
submitting to you
• Before submission get the NCA from the vendor and rate confirmation too
• Never submit the consultant without getting the confirmation from the vendor
who is holding the visa
• Is he/she open for the telephonic calls?
• Is he/she ok for the time frame (Some customers take a long time to decide
while other not do the same)?
• Is she/he having any pipeline?

Screening:

• Initial technical/HR evaluation is mandatory before submission?

Submission Time:

• Make sure that the consultant is really fit for the project.
• Always submit the resume in a STAFFING COMPANY format
• Try to submit with the consultant’s full name and ensure that you have
mentioned his/her contact details on the submittal form
• Properties of the resume should be edited before submission
• References details should be mentioned
• AM/RM will not accept the personal references from friends/colleagues/vendors/
relatives etc.
• References from Project manager/Team leader will be accept at any condition,
but from the director or MD will be question?
• References details should be in a professional manner. Do not provide the
personal email address of your references. Make sure to get an official email
address of your references.

H1b copy (I797), I94

1. Our preferred contract terms are C2C and W-2. If incase of 1099, you need to get an
approval from Resource Manager

2. Relocation factor is important for any submission. You must have information from
the candidate as to why he/she would like to relocate? You are expected to think on
relocation consequences (for the candidate) beyond what you hear from them.
3. Availability of the candidate for the initial screening by preferred vendor–After your
submission of a profile to Resource manager the minimum expectancy of candidate’s
availability is 48hrs.

4. You have to work with the direct employers and no layers. At a later time if you find
out that there is a layer in between then we have the right to work with the employers
directly. For a critical position, you need to have the prior approval from Resource
Manager before working with layers

5. Signed NCA should be in place before making submission to Resource Manager or

Account Manager.

6. Initial technical/HR evaluation is mandatory before submission.

7. Current location and his/her interest to move to the new project location

8. H1 status and employer name

9. You need to be extra cautious with the independent (H1 transfer candidates)
consultants who may work with multiple prospective employers. For Example. ABC
consultant working with TCS or Satyam or HCL or Wipro may try to transfer their H1
with other vendor companies. THIS KIND OF CONSULTANTS ARE NOT OUR CHOICE
BECOZ they will be working with various vendor companies without having any control.
So, we might lose the candidate after confirmation.

10. Communication and presentation skills are very important for any position

11. Two professional references with name, client name, title, phone and email a. You
need to do this for everyone. Always prefer American references with client email ids.

12. Before qualifying the resume for submission, you need to check on these things
with the employer as well with the candidate

✓ How long he/she has been out of the project?

✓ a) You should not consider anyone who is out of the project for more than 4
weeks.
✓ How many interviews that he/she has given in that particular week?
✓ a) If he/she has given any client interview in the last two days or scheduled for
an interview in the next 48 hrs. then they are not our choice. You should keep
them only as back up.
✓ Availability of the candidate
✓ a) Check with your Resource Manager if they need to serve any notice period at
the current place.

13. You should keep checking the availability of the candidate every day also you
should request him/her and their employers to let us know if there is any development
at their front.
14. Once you have the confirmed client interview schedule, you should issue the PDF
copy of the Professional Services Agreement (Please ask your Resource Manager for the
PSA) and you need to have the signed copy back in 24 hrs. Along with W9.

15. it’s not a good practice to log on to Dice or Monster for every requirement. It’s
important that you have or develop your own network of dedicated suppliers. We Have
a monthly limitation to access the contact information, so do not open any non-
matching profiles.

16. Share your requirement with your co-recruiter in order to cut down the turnaround
time and increase the chances of striking a deal.

17. Have a common database of Profiles and email ids of your network and share it
with everyone. This potentially increases the number of closures and cuts down the
turnaround time.

Submission Process

1. Do not CC to Account Manager while submitting to Resource Manager.

2. Fill the profile with the property details as Account Manager Name and contact
details.

3. Always have the Full Name mentioned in the Profile (First Name, LAST NAME) with
the contact details (home and mobile) including email id.

4. Ensure the duration of the projects does not have any over-lapping period and or
mismatch of duration.

5. Format the resume (do not spend more than 10 minutes on this)

6. You should respond to every vendor with the feedback on the profiles that they have
submitted. It’s very important that you should write to them with the proper reason
even if you do not consider their candidate.

7. If you are working with a recruiter who is working from India, you have to have their
US office contact information and title.

Interview/Selection Process

1. Before the client interview, you need to connect the candidate to the previously
interviewed candidates.

2. You should call the candidate 10 minutes before the interview (for non-business
hours interview, you should send them an email also encourage them to call us back if
they did not get the interview call) to make sure that he/she is available and also to
wish him/her to do the best

3. The candidate should call you back after 15 minutes past the interview time, if
he/she did not get the interview call.
4. You should collect the interview questions and keep that in our records for future use
also you need to have the name of the interviewer and project location
5. If he/she is selected in the interview, you should write to them (employer and
candidate) with the result and also call them personally

6. You also need to get the copy of their itinerary (A planned route or journey or a
travel document recording)

7. You should call them (employer and candidate) on the joining date to make sure that
he/she is there at the customer site

8. If there is any delay on his/her reporting, you should have the first hand information
from them and we should inform the client

9. You should provide the alternate contact information of the client if the candidate is
struck at the front desk of the client site on his reporting date.

10. You should strictly inform the candidates that they are not supposed to discuss any
non-technical issues with the client and such issues have to be discussed only with us.

11. You should fill the placement information form once you have a placement or the
consultant started to work.

12. After joining the project, you should call them every two weeks to make sure that
everything is going well with them. You are required to log in your call details with the
date and name in an excel file and send that to your Resource Manager every month.

13. You should also provide an alternative contact at STAFFING COMPANY, if they can’t
reach you. You can keep Resource Manager /Account Manager as an alternative
contact.

14. You should work towards in getting H1 transfer referral from existing consultants.

REQUIREMENT

Requirement refers to the criteria of the position to be filled based on targeted

keywords to find the potential candidate. When determining a requirement, there are a
variety of questions that need to be asked:

• Title
• Company
• Description
• Location
• Rate
• Employment type
• Work status
• Clearance
• Education
 1. Job Title: Title refers to the designation or Identity of the candidate
differentiating oneself from others working in the organization.

2. Company: Refers to Brief description of the organization- “Why the company

is a good place to work”. We should not consider the resumes which are
presently in the same company

3. Description: Refers to what the candidates actually are doing in this

position. It provides a comprehensive description of the position i.e., their
Responsibility, Role, Actual work.

4. Location: Refers to where exactly the job is in accordance to the

city/state/All over USA or any relocation required.

5 Rate: Per hr.rate/Yearly rate (sometimes look benefits also)

6. Employment type: Refers to whether the position is on full time / part time
/per diem basis.

7. Work status: US citizen/GC/H1/EAD/TN visa

8. Clearance: Confidential/Secrete/Top/DoE/TS...

9. Education / Qualification: It is the Outline skills required for the position.

Difference between the actual required qualifications and the “nice to have
skills”. It includes

• Desired or minimum number years of experience,

• Any certifications needed,
• Soft skills like time management, organization skills, leadership,
communications skills, willingness to travel, etc.) ,
• Any high school, AA, BS, MS, and PhD/Doctorate required.

SEARCH STRINGS

What is Search String?

Def.: The string of text you enter into the search box is known as a search string.

Here String in the sense Keywords that you are looking in Subject.

What is Boolean searching?

A search for specific data. It implies that any condition can be searched for using the
Boolean operators AND, OR and NOT. Most searches will return too many or too few
records. It takes a long time to look at hundreds of records. By putting a little effort
into constructing search strings (what you type into the search box) you can save a lot
of time. The database can do a lot of work for you if you know how to add a little
sophistication to your search strings.
To do this with databases you need to know about the Boolean system. By the use of a
few simple linking words, called operators, you can make your searches much more
precise.

For Example: Java and j2ee and (JSP or STRUTS or SERVLETS)

Here you get the document which have JAVA and J2ee and with any of these three
skills (jsp, struts, servlets)

Narrowing Searches

In many instances, a search produces a results list that is far too long to skim for the
information you seek. You can narrow down a search by combining search terms with
the AND operator.

AND Operator

Ex: Technical writer with Documentation, Business Analysis, RoboHelp, Quark Express,
Frame Maker, PageMaker, HTML exp

We can use

("Technical writer" and Documentation and "Business analysis" and Robohelp and
"Quark express" and "Framemaker" and "HTML"

Broadening Searches
Sometimes a simple search produces a disappointing results list. The query may not
locate any matching documents, the results list may be too short, or the documents in
the results list may not contain the information you are looking for. In these instances,
you may need to broaden your search in order to retrieve a more promising results list.

OR Operator

EX: Technical writer/ business analyst

We can use

("Technical writer" or "tech writer" or "tech-writer" or "technicalwriter" or "BA" or

"Business analyst" or "business analysis")

These are the operators which we use to make the strings:

AND, OR, (), “"

AND: The AND operator finds documents that match all terms in the query

OR: The OR operator finds pages that match at least one the terms in the query.

"": Which combines the two words

 Ex: "visual basic"

(): We use the brackets when we are looking for some combination of key words.

Ex: ("Visual basic" or VB)