IWB
IWB
IWB
Article
Examining Structural Relationships between Work
Engagement, Organizational Procedural Justice,
Knowledge Sharing, and Innovative Work Behavior
for Sustainable Organizations
Woocheol Kim 1 and Jiwon Park 2, *
1 School of Liberal Arts and HRD, Korea University of Technology and Education, Cheonan 31253, Korea;
kwccwk97@koreatech.ac.kr
2 Department of Learning and Performance Systems, Pennsylvania State University, University Park,
PA 16802, USA
* Correspondence: jwpark5252@gmail.com; Tel.: +01-814-863-2596
Abstract: Despite the importance of the human/social dimension of organizational sustainability, this
area of scholastic endeavor has received relatively little attention when compared to the economic
and environmental dimensions of sustainability. On the basis of social exchange theory, this study
posited the important role that employee work engagement is a key component for improving human
performance for organizational sustainability. In order to do so, it suggests the important role that
employee work engagement has on the relationships among various factors in the organization,
including organizational procedural justice, knowledge sharing, and innovative work behaviors.
A total of 400 complete responses from full-time employees in Korean organizations were used for
the purpose of data analysis with structural equation modeling (SEM). The results demonstrated that
organizational procedural justice is positively related with employee work engagement, knowledge
sharing, and innovative work behavior. In addition, work engagement enhances employee knowledge
sharing and innovative work behavior, and knowledge sharing enhances innovative work behavior.
With regard to the mechanisms of these relationships, work engagement and knowledge sharing
acted as significant mediators. Based on the findings, we suggested relevant research implications
and recommendations for future research on sustainable organizations.
Keywords: work engagement; procedural justice; knowledge sharing; innovative work behavior
1. Introduction
Over two decades, the topic of organizational sustainability has continuously and increasingly
received considerable attention from both academia and business because it is relevant to not only
organizational performance (e.g., high profitability and enhanced employee work-related attitude
or behavior including work engagement, knowledge sharing, and innovative work behavior) [1–6]
but it is also crucial to long-term organizational success [1,7,8]. It is empirically supported by the
results of a survey conducted for three consecutive years from 2009 to 2011 with a sample of more
than 2000 managers and executives from over 100 countries. The results revealed that there has been a
dramatic increase (i.e., from 25% in 2009 to 68% in 2011) in managers’ commitment to organizational
sustainability. In addition, the results of the survey in 2011 indicated that 67% of participants viewed
sustainability as a vital issue for organizations’ competitive advantage in today’s market place [9].
Sustainable organizations are thought to have the capability of simultaneously achieving good
economic, environmental, and social (i.e., human) performance in a collective manner called the triple
bottom line [8,10]. Economic performance is related to financial performance and good products
or services; environmental performance is related to environmental integrity and protection (e.g.,
protection from resource exploitation and environmental damage); while social performance is related
to the well-being of organizational employees. Thus, if organizations want to achieve and maintain
sustainable development, it is important to consider environmental, economic, and social (i.e., human)
dimensions in a comprehensive and enduring way [1].
However, among the three dimensions of organizational sustainability, the social dimension
(i.e., human dimension) has received relatively less attention when compared to economic and
environmental dimensions of sustainability [1,7,8]. This shows that more attention should be paid
to the human dimension of organizational sustainability. With regard to the human dimension, the
existing literature claims that this dimension is related to the processes of generating social health and
enhancing employee well-being (i.e., employee engagement at work) in organizations, and as such,
employee work engagement could be a key component of the human dimension of organizational
sustainability [1,7,9,11].
Employee work engagement refers to “a positive, fulfilling, work-related state of mind that is
characterized by vigor, dedication, and absorption” ([12], p. 74). Scholars and practitioners in many
fields—including psychology, business, organization development, human resource development and
management—have paid considerable attention to employee work engagement because organizations
desire engaged employees who are energetic, dedicated, and absorbed in their work. Employee
work engagement makes a positive contribution to the fundamental line of any business and is
echoed in services they provide to customers and clients [6]. Specifically, employee work engagement
leads to enhanced individual and/or group performance. In addition, engaged employees generate
more customer loyalty. Consequently, engaged customers purchase more services and products
from a company and recommend other potential customers to the same company, which ultimately
helps to improve the company’s profitability and therefore lead to a more sustainable organizational
environment [6,13,14].
In addition to the link between employee work engagement and organizational sustainability,
the extant literature indicates that organizational procedural justice, employee knowledge sharing,
and employee innovative work behavior are relevant to organizational sustainability [5,15–17].
Organizational justice consists of three components—procedural justice, distributive justice, and
interactional justice—which positively influence employee’s psychological well-being, lowering
employee stress levels and turnover by establishing a fair work environment [16,18]. Procedural justice
refers to the perceived fairness of the procedures used in decision-making; distributive justice refers to
the perceived fairness of the outcomes that the individual employees receive; and interactional justice,
as an extension of procedural justice, refers to the perceived fairness of interactional communication and
treatment [16,19–22]. Regarding the three components of organizational justice, Karkoulian et al. [16]
empirically found that procedural justice and interactional justice positively influenced organizational
sustainability (i.e., they are strong predictors of organizational sustainability), whereas distributive
justice did not. In addition, with regard to the relationship between procedural justice and interactional
justice, procedural justice focuses on the exchange or relationship between employees and their
organization, while interpersonal justice focuses on the exchange or relationship between employees
and supervisors [20]. Although procedural justice and interactional justice are relevant to organizations,
this study intends to examine the effects of perceived fairness in the general context of the exchange
between employees and their organization rather than the specific context of the exchange between
supervisors and their subordinates. Based on the empirical and conceptual rationale mentioned earlier,
this study focused on organizational procedural justice.
With regard to knowledge sharing and innovative work behavior, knowledge sharing refers to the
process of exchanging task information, expert knowledge, and feedback regarding a procedure
or product in order to create new knowledge or ideas, deal with issues, and achieve common
goals [3,23–25]. Since knowledge is an essential organizational resource offering a competitive
Sustainability 2017, 9, 205 3 of 16
Hypothesis 1. Organizational procedural justice positively influences employee work engagement, knowledge
sharing, and innovative work behavior.
A handful of previous studies have demonstrated that employee work engagement has a
significant and positive effect on employee intentions to share knowledge [24,31,43]. As knowledge
sharing itself is a self-motivated and proactive behavior, employees will be more likely to share
work-related ideas and expertise with their co-workers only when they are dedicated to their work and
enthusiastic about it [31]. Studies have also shown that employee work engagement is significantly
and positively related to employee innovative work behavior [28,44,45]. With a great deal of attention
being focused on the work engagement domain, many researchers have agreed that work engagement
is a strong factor affecting organizational performance and success. Moreover, empirical studies have
offered sufficient proof to confirm the effect of work engagement on organizational outcomes, such
as job satisfaction, organizational commitment, organizational citizenship behavior, and intention
to quit [14,46,47]. However, researchers have found that relatively little attention is assigned to the
relationship that may exist between work engagement and knowledge sharing [31].
In addition, research has found that employee’s knowledge sharing has a significant and positive
influence on their innovative work behavior [29,48,49]. Radaelli et al. [29] explained that when
employees share their knowledge, they are more likely to elaborate, integrate, and translate information
rather than simply passing on information to recipients. This exercise promotes employee involvement
in innovative work behavior, including searching for opportunities for change and applying new
ideas to existing organizational practices. Taken together, it is conceivable that employee enhanced
work engagement has a positive impact on their knowledge sharing and innovative behavior and that
employee innovative work behavior is positively influenced by their knowledge sharing. Thus, we
hypothesize the following:
Hypothesis 2. Employee work engagement positively influences their knowledge sharing and innovative
work behavior.
Hypothesis 3. Employee knowledge sharing positively influences their innovative work behavior.
Furthermore, based on the perspective of social exchange theory and the findings of previous
studies regarding the mediating role of knowledge sharing in the association between organizational
procedural justice and innovative work behavior, employee perceptions of organizational procedural
justice are positively related to knowledge sharing [3,30,37]. We propose that this positive relationship
can further influence the development of employee innovative work behavior. The proactive behavior
(i.e., sharing task-relevant knowledge) promoted by fair treatment in work procedures may increase
opportunities to engage in innovative work behaviors because employees can be involved in various
exercises that provoke innovative thinking and actions while sharing knowledge (e.g., internalization,
integration, translation, externalization, and socialization) [29,43]. Perceiving the fairness of procedures
in the workplace sparks a willingness to share their knowledge with co-workers, leading to creation,
introduction, and application of new ideas. Therefore, we hypothesize the following:
Hypothesis 4. Employee work engagement plays a mediating role in the relationship between organizational
procedural justice and employee knowledge sharing and innovative work behavior.
Hypothesis 5. Employee knowledge sharing plays a mediating role in the relationship between organizational
procedural justice and employee innovative work behavior.
3. Methods
3.2. Measurements
Organizational procedural justice was assessed with seven items of formal procedural justice
using a 5-point Likert scale developed by Moorman [54]. A sample item is “My organization uses
procedures designed to collect accurate information necessary for making decisions.” The Cronbach’s
alpha for this measurement varied from 0.90 to 0.98 across several studies [55–57].
Sustainability 2017, 9, 205 7 of 16
Work engagement was assessed with the Utrecht Work Engagement Scale with nine items
(UWES-9) developed by Schaufeli and colleagues [12]. The UWES-9 has three sub-scales, such as vigor,
dedication, and absorption, and each sub-scale consists of three items. All items of the UWES-9 were
presented with a 7-point Likert scale. An example item is “My job inspires me.” The Cronbach’s alpha
for the total UWES-9 varied from 0.85 to 0.92 across 10 different national samples [58].
Knowledge sharing was assessed with a five-item measurement using a 5-point Likert scale
developed by Bock and colleagues [59]. This instrument measures two types of knowledge-sharing
intentions: (1) intention to share explicit knowledge; (2) intention to share tacit knowledge. The
Cronbach’s alpha for this measurement was 0.93 [59]. A sample item of this measure is “My knowledge
sharing with other organizational members is good.”
Innovative work behavior was assessed with a nine-item measurement with a 7-point Likert
scale developed by Janssen [26]. This instrument measures three aspects of innovative work behavior:
(1) generating a new idea; (2) acquiring support from others; and (3) transforming an idea into an
application. The Cronbach’s alpha for this scale was 0.92 [44]. A sample item includes “I am creating
new ideas for difficult issues.”
4. Results
found using Cronbach’s alpha, and bivariate correlations among latent variables were calculated and
are displayed in Table 1. The results show that all measures in this study had an acceptable level of
reliability (α ranged from 0.882 to 0.959). In addition, given that all bivariate correlations were less
Sustainability 2017, 9, 205 8 of 16
than 0.85 (|r| < 0.85), the Pearson correlations indicated no multicollinearity issue [64].
correlations were less than 0.85 (|r| < 0.85), the Pearson correlations indicated no multicollinearity
issue [64]. Table 1. Descriptive statistics and reliabilities among latent variables.
Variable Mstatistics SD
Table 1. Descriptive 1
α among latent
and reliabilities 2
variables. 3 4
1. Procedural Justice
Variable 2.87 M 0.738 SD 0.924 α 1 1 2 3 4
2. Work Engagement 3.53 1.252 0.946 0.403 1
1. Procedural Justice 2.87 0.738 0.924 1
3. Knowledge Sharing 3.45 0.641 0.882 0.411 0.497 1
2. Work Engagement 3.53 1.252 0.946 0.403 1
4. Innovative Work Behavior 3.66 1.013 0.959 0.464 0.694 0.601 1
3. Knowledge Sharing 3.45 0.641 0.882 0.411 0.497 1
Note. α = Cronbach’s alpha; M = mean; SD = standard deviation. All correlations are significant at the 0.01 level.
4. Innovative Work Behavior 3.66 1.013 0.959 0.464 0.694 0.601 1
Note. α = Cronbach’s alpha; M = mean; SD = standard deviation. All correlations are significant at the 0.01 level.
4.2. Item Parceling of Innovative Work Behavior
4.2. Item Parceling of Innovative Work Behavior
Since the measurement part of our research model in this study included a large number of
variables,Since
a modelthe measurement
of innovative partwork
of ourbehavior
research model in this study to
was investigated included a largeitnumber
reconstruct through of item
variables, a model of innovative work behavior was investigated to reconstruct it through item
parceling. The results of the overall fit displayed in Table 2 indicate that although the SB scaled
parceling. The results of the overall fit displayed in Table 2 indicate that although the SB scaled
chi-square values of the confirmatory factor analysis (CFA) models were statistically significant,
chi-square values of the confirmatory factor analysis (CFA) models were statistically significant, χ2
χ2 (24)
(24) = 72.568,pp<<0.001,
= 72.568, 0.001, indicating thatthe
indicating that themodels
modelswere
were not
not consistent
consistent withwith
theirtheir covariance
covariance data. data.
OtherOther
overall
overall fit indices such as RMSEA (< 0.08), SRMR (< 0.08), NNFI (> 0.95), and CFI (> 0.95)0.95)
fit indices such as RMSEA (< 0.08), SRMR (< 0.08), NNFI (> 0.95), and CFI (> met met
the cutoff criteria.
the cutoff Therefore,
criteria. Therefore,thethe
measurement
measurement model ofinnovative
model of innovative work
work behavior
behavior waswas found
found to beto be
statistically acceptable.
statistically acceptable.
TableTable 2. Overall
2. Overall fit the
fit of of the confirmatoryfactor
confirmatory factor analysis
analysis (CFA)
(CFA)model
modelofof
innovative work
innovative behavior.
work behavior.
SB Scaled
SB Scaled Chi-Square
Chi-Square (df) (df) RMSEA
RMSEA SRMR
SRMR NNFI
NNFI CFI
CFI
Innovative Work Behavior χ2 (24) = 72.568, p < 0.001 0.0712 0.0257 0.990 0.994
Innovative Work Behavior χ2 (24) = 72.568, p < 0.001 0.0712 0.0257 0.990 0.994
SB: Satorra–Bentler; RMSEA: root mean square error of approximation; SRMR: standardized root mean square
residual; NNFI: non-normed fit index; CFI: comparative fit index.
SB: Satorra–Bentler; RMSEA: root mean square error of approximation; SRMR: standardized root
mean square residual; NNFI: non-normed fit index; CFI: comparative fit index.
In regard to any indications of possible improper solutions of the CFA model of innovative
work behavior,
In regard thetoresults revealed
any indications of that all factor
possible improperloadings and
solutions path
of the coefficients
CFA in the model
model of innovative workwere
behavior,
statistically the results(|t|
significant revealed that
> 1.96, p <all0.05).
factor Inloadings andall
addition, path coefficients
signs in the model
and magnitudes were
of parameter
statistically significant (|t| > 1.96, p < 0.05). In addition, all signs and magnitudes
estimates in the model made sense as there were neither negative error variances nor out-of-range (i.e., of parameter
r < 1)estimates
findings,inwhile the model made sense
the standard as there
errors werewerealso neither negative
reasonable. error
Taken variances
together, nor out-of-range
it can be assumed that
(i.e., r < 1) findings, while the standard errors were also reasonable. Taken together, it can be assumed
there were no indications of possible improper solutions. Thus, this study uses the parceling model of
that there were no indications of possible improper solutions. Thus, this study uses the parceling
innovative work behavior as shown in Figure 1 [68].
model of innovative work behavior as shown in Figure 1 [68].
Since we utilized the parceling model of innovative work behavior, the normality of the model was
rechecked. The results of the study showed that, overall, our data set had a moderate non-normality
(|skewness| < 2, |kurtosis| < 7, relative multivariate kurtosis = 1.319 (< 3)), which we handled by
utilizing robust ML [66].
Because the measurement model was acceptable, the overall fit statistics of the full model were
evaluated. According to the results of the overall fit in Table 3, the SB scaled chi-square of the full
model was statistically significant, χ2 (247) = 830.766, p < 0.001, indicating that the exact-fit hypothesis
was rejected. Other absolute and relative fit indices, however, met the cutoff criteria (RMSEA = 0.0770
(< 0.08), SRMR = 0.0560 (< 0.08), NNFI = 0.970 (> 0.95), and CFI = 0.973 (> 0.95)). Regarding any
indications of possible improper solutions, the results of parameter estimates, including signs and
magnitudes and their standard errors, indicated that there was no indication of improper solutions in
the full model. Based on the results of the overall fit and the estimation solution, it can be concluded
that the full model was an adequate fit for the data.
With regard
With regard to to hypothesis
hypothesis 1, 1, the
the results
results of of the
the structural
structural model
model showed
showed that that the
the positive
positive and and
direct effects of organizational procedural justice on employee work engagement
direct effects of organizational procedural justice on employee work engagement (γ11 = 0.40 (γ = path (γ 11 = 0.40 (γ = path
coefficient between
coefficient between an an exogenous
exogenous variable
variable and and anan endogenous
endogenous variable),
variable), tt == 6.29),
6.29), knowledge
knowledge sharing sharing
(γ21 = 0.25, t = 3.74), and innovative work behavior (β31 = 0.14 (β = path coefficient between endogenous
(γ21 = 0.25, t = 3.74), and innovative work behavior (β31 = 0.14 (β = path coefficient between endogenous
variables), tt =
variables), = 3.31)
3.31) were
were statistically
statistically significant.
significant. Thus,
Thus, hypothesis
hypothesis 11 waswas supported.
supported. For For hypothesis
hypothesis 2, 2,
the results indicated that the positive and direct effects of employee
the results indicated that the positive and direct effects of employee work engagement on their work engagement on their
knowledge sharing
knowledge sharing (β (β21 == 0.40,
0.40, tt == 5.92)
5.92) and innovative work
and innovative work behavior
behavior (β (β31 == 0.49,
0.49, tt = = 8.78) were
8.78) were
21 31
statistically significant. Thus, hypothesis 2 was supported. Regarding hypothesis
statistically significant. Thus, hypothesis 2 was supported. Regarding hypothesis 3, the positive and 3, the positive and
direct effect
direct effect ofof employee
employee knowledge
knowledge sharingsharing on on their
their innovative
innovative workwork behavior
behavior (β (β32 = = 0.30,
0.30, tt == 5.03)
5.03)
32
was statistically significant. Thus, hypothesis 3 was supported. With
was statistically significant. Thus, hypothesis 3 was supported. With regard to hypotheses 4 and regard to hypotheses 4 and 5, 5,
a
abootstrap
bootstrapestimate
estimateapproach
approachwas wasperformed
performedtototest testthe
themediating
mediating effects
effects of of work
work engagement
engagement and and
knowledge sharing.
knowledge sharing.
According to
According to Preacher
Preacher and and Hayes
Hayes [69],[69], the
the bootstrapping
bootstrapping approach
approach is is the
the most
most powerful
powerful test test
method for
method for specific
specific indirect
indirect effects
effects under
under mostmost sample
sample conditions
conditions and and utilizes
utilizes aa non-parametric
non-parametric
re-sampling procedure without a normal distribution assumption
re-sampling procedure without a normal distribution assumption of variables. Furthermore, sinceof variables. Furthermore, since
Preacher and Hayes [69] strongly recommended the bias-corrected
Preacher and Hayes [69] strongly recommended the bias-corrected (BC) bootstrapping procedure, (BC) bootstrapping procedure,
the current
the current study
study tested
tested the
the mediating
mediating effectseffects through
through the the BC
BC bootstrapping
bootstrapping procedure
procedure with with 1000
1000
bootstrap samples. The results of the bootstrap estimates are presented
bootstrap samples. The results of the bootstrap estimates are presented in Table 4. The results in Table 4. The results
demonstrate the
demonstrate statistically significant
the statistically significant mediating
mediating effectseffects of work engagement
of work engagement in the relationship
in the relationship
between organizational procedural justice and the innovative work
between organizational procedural justice and the innovative work behavior of employees (completely behavior of employees
(completely standardized estimate of the mediating effect, ab = 0.196,
standardized estimate of the mediating effect, ab = 0.196, p < 0.01, 99% confidence interval, CI (0.115, p < 0.01, 99% confidence
interval,asCI
0.278)) well (0.115,
as also0.278)) as well as that
the relationship also exists
the relationship that exists between
between organizational procedural organizational
justice and
procedural justice and employee knowledge sharing (ab = 0.159,
employee knowledge sharing (ab = 0.159, p < 0.01, 99% CI (0.082, 0.236)). In addition, the p < 0.01, 99% CI (0.082, 0.236)). In
results
addition, the results of the bootstrap estimate show that the standardized
of the bootstrap estimate show that the standardized mediating effect of knowledge sharing in the mediating effect of
knowledge sharing
relationship betweeninorganizational
the relationship between justice
procedural organizational procedural
and employee justice work
innovative and employee
behavior
innovative work behavior (ab = 0.075, p < 0.01, 99% CI (0.018, 0.133))
(ab = 0.075, p < 0.01, 99% CI (0.018, 0.133)) was statistically significant. Furthermore, the resultswas statistically significant.
reveal
Furthermore, the results reveal that the multi-mediating effects of
that the multi-mediating effects of work engagement and knowledge sharing in the relationshipwork engagement and knowledge
sharing in
between the relationship
organizational between
procedural organizational
justice and the innovative procedural
work justice
behavior and the innovative
of employees work
(ab = 0.048,
behavior of employees (ab = 0.048, p < 0.01, 99% CI (0.014, 0.082)) were statistically
p < 0.01, 99% CI (0.014, 0.082)) were statistically significant. Taken together, hypotheses 4 and 5 were significant. Taken
together, hypotheses
supported. Therefore, 4alland 5 werehypotheses
research supported.proposed
Therefore, all research
in this study were hypotheses
supported proposed
by the data.in this
study were supported by the data.
Sustainability 2017, 9, 205 11 of 16
Table 4. Bootstrap estimates of the mediating effects of work engagement and knowledge sharing.
5. Discussion
The main purpose of the current study was to examine the structural relationships among four
research variables—organizational procedural justice, work engagement, knowledge sharing, and
innovative work behavior—in a Korean organizational context. Given that the results of this study
supported all proposed research hypotheses, the current research provides implications for researchers
and practitioners.
engagement plays a central role among the various structural relationships in several ways. Firstly,
organizational procedural justice has a stronger impact on work engagement and secondly, because the
direct and indirect effects of work engagement on knowledge sharing and innovative work behavior
are stronger than those of the other variables examined. It is implied that the proposed research
model is a valid model, and it suggests a meaningful link to the human dimension of organizational
sustainability. However, it should be noted that since the current study claims the link between the
proposed research model and the human dimension of organizational sustainability from a more
conceptual perspective, it might be limited in providing more in-depth implications for organizational
sustainability. Thus, researchers could extend the research model by empirically linking the results
to the human dimension of organizational sustainability based on a robust theoretical framework.
Furthermore, researchers could consider the link between extended or modified research models
and organizational sustainability not only in terms of the human dimension but also in terms of
the economic and environmental dimensions of organizational sustainability, e.g., increased work
engagement (human dimension) positively affects saving and creating organizational core resources
(environmental dimension), which ultimately leads to increased revenues (economic dimension).
Acknowledgments: This research was supported by Korea University of Technology and Education,
(KoreaTech), Korea.
Author Contributions: Woocheol Kim designed the experiments and collected and analyzed the data; Jiwon Park
and Woocheol Kim wrote the paper.
Conflicts of Interest: The authors declare no conflict of interest.
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